# FrameworkLTC Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FrameworkLTC Software - reviews, pricing plans, popular comparisons to other Pharmacy products and more.

Source: https://www.capterra.com/p/92555/FrameworkLTC/pricing

---

# 

 FrameworkLTC Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

FrameworkLTC

## What is FrameworkLTC?

SoftWriters is on a mission to save lives. As a pioneer and market leader in long-term care pharmacy technology, we are proud to help pharmacies at all stages of growth operate efficiently and compete effectively. From order intake through delivery, the FrameworkLTC platform of fully integrated and scalable solutions automates manual tasks so LTC pharmacies can focus on what matters most: improving patient lives.

## What is FrameworkLTC used for?

[Pharmacy](https://www.capterra.com/pharmacy-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for FrameworkLTC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.frameworkltc.com/&name=FrameworkLTC)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### FrameworkLTC

4.6 (13)

VS.

[4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/)

Starting Price

Contact vendor

Starting Price

$2500

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (13)

Ease Of Use

4.9 (88)

Value For Money

4.1 (12)

Value For Money

4.9 (69)

Customer Service

4.3 (13)

Customer Service

4.9 (40)

## FrameworkLTC alternatives

Highest Rated

[5.0 (1)](https://www.capterra.com/p/247774/SureCost/#reviews)

Starting price

Contact vendor for pricing

[Plumb’s](https://www.capterra.com/p/10017811/Plumbs/)

[4.9 (88)](https://www.capterra.com/p/10017811/Plumbs/reviews/)

Starting price

$135.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10017811/Plumbs/)

[PrimeRx](https://www.capterra.com/p/106399/PrimeRx/)

[4.0 (102)](https://www.capterra.com/p/106399/PrimeRx/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/106399/PrimeRx/)

[BestRx](https://www.capterra.com/p/106390/BestRxWin/)

[4.7 (71)](https://www.capterra.com/p/106390/BestRxWin/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/106390/BestRxWin/)

[View all alternatives](https://www.capterra.com/p/92555/FrameworkLTC/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

E-Prescribing

4.6 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Transmit prescriptions to pharmacies electronically

Prescription Processing

4.6 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Enables pharmacists to process single or multiple prescriptions simultaneously

Workflow Management

4.5 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Claims Management

4.6 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Medication Database

4.9 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Find and verify prescription medications by color, shape or imprint

Automatic Refills

4.8 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period

FrameworkLTC 32 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Enables pharmacy stores to automatically refill customers' prescribed medicines during a specified period

Print and scan barcode or labels

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Creation of a particular pharmaceutical product by mixing or altering ingredients to fit the need of patient

A collection of customer information such as contact details, demographics, previous interactions, etc.

Alter the layout and content of reports

Track products that are for sale at a reduced price or part of coupon promotions

Store, manage, and track all electronic documents in a centralized location

Transmit prescriptions to pharmacies electronically

Digitally sign online documents

Store, manage and track all forms in a centralized location

Track and manage inventory levels to maintain proper supply

Find and verify prescription medications by color, shape or imprint

Access software remotely via mobile devices

Manage multiple teams and operations from a central location

Allows medical providers and/or customers to request previously filled prescriptions online

Manage and track customer orders for goods, investments, or any other purchases

Enables pharmacists to process single or multiple prescriptions simultaneously

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status over time for a request, process, asset, or transaction

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (13)

4.4

Based on 13 reviews

## Pricing

Value for money

4.1 (12)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.1 (12)

4.1

Based on 12 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (13)

4.3

Based on 13 reviews

## User reviews

Overall rating

4.6

Based on 13 reviews

Filter by rating

5(9)

4(3)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BV

Bethany V.

Chief Pharmacist

Pharmaceuticals

### "Great Software for LTC Space"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 29, 2023

FrameworkLTC is a great product and the customer service team has come a long way in helping our pharmacy with any issues that we may run into in our day to day processing.

Pros

Barcode scanning and overall dashboard management.

Cons

Ease of use with other systems/integrations.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RK

Randall K.

Owner/CEO

Pharmaceuticals

### "Randall Klemm FrameworkLTC Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 29, 2023

Overall, our experience with Framework suite of products has been very positive. It took a little while to get to the point of comfort in the transition from our previous software but now that we are "there", I do not believe that there is a single person in the company that regrets the decision to make the move to FrameworkLTC or ECM.

Pros

FrameworkLTC is very intuitive which makes training and retention very easy.

Cons

The cost of FrameworkLTC and ECM can be prohibitive.

Switched from

[Primecare](https://www.capterra.com/p/143258/PrimeCare-for-LTC/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LH

Lucas H.

Operations Support Specialist

Pharmaceuticals

### "FrameworkLTC Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 22, 2023

Pros

The robust features of the software help LTC pharmacies manage and improve their operations from workflow to billing to inventory. It allows pharmacies to scale while still providing customized user experiences.

Cons

FWLTC is pricy and because there are so many options it can be confusing. Your pharmacy really needs to know the ins and out of the options available to you in order to keep workflow from suffering.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DH

Devon H.

IT Support

Pharmaceuticals

### "First Choice"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2023

I enjoy the product and the support. My questions have been answered each time I have needed to reach out.

Pros

I like the multitude of functions available in the product. Chances are you will be able to find a function to fit the need of your task.

Cons

There are some inefficiencies in the application at some points, such as looking up insurance plans. Typically, when handed an insurance card, you do not know the plan ID. Instead, I think it would be better to have the user type in the BIN and PCN into the plan setup screen on patient profile to then pull up the plan ID (instead of having to go somewhere to search for it).

Reasons for choosing FrameworkLTC

Available products in the suite

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MT

Mark T.

Senior Manager of Operations

Pharmaceuticals

### "FrameworkLTC in a Long-Term Care Pharmacy"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 15, 2023

Pros

The software is very customizable, and the interface is intuitive once you get the hang of it.

Cons

It's very difficult to learn and there are no readily available user guides. The first level of customer support is rarely able to solve an issue and once they escalate your ticket it can take days to hear back.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

Diana W.

Senior Manager of Operations

Pharmaceuticals

### "Great LTC Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 15, 2023

Great software, easy to understand and makes daily operations more efficient.

Pros

We use FrameworkLTC to process new prescriptions and refills in 3 of our LTC pharmacies. We service skilled nursing facilities, assisted living facilities and adult care homes. FrameworkLTC integrates with our facilities EMar system making managing patient profiles much more efficient and safe. The customer service helpdesk is very friendly and knowledgeable. The company listens to customer needs and constantly makes improvements based off of feedback received from customers.

Cons

The only con is the limited reporting options within the software. There are a lot of reports but I always find myself needing a report that is not canned in the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KJ

Kris J.

Pharmacy IT Administrator

Pharmaceuticals

### "FrameworkLTC is Great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 15, 2023

Going from paper to electronic, FWLTC has made a world of difference. For the pharmacy to receive ERX and faxes, then to process them, and to get them out the door is a smooth and easy experience. It has helped us tremendously. Support is something Softwriters has taken very seriously. When I call they are always pleasant and they take that extra step to help you. I really wish other healthcare vendors would take a page from Softwriters book, about how treatment of customers work. Softwriters has been there for our pharmacy whenever we need them, and always make us feel satisfied by the time we get off the phone. The seamless transistion between FrameworkLTC and ECM their document manager is great. Being able to easily and quickly pull up RX's, manage residents, run meds, dispense meds, etc has been a godsend.The look of FWLTC is also modern and easy to navigate. I really couldnt ask for a better product!!

Pros

The amount off features that FrameworkLTC has and what all the software can do makes it very easy for Long Term Care pharmacies manage and dispense medications!

Cons

On the interfaces side the HL7 QTY conversion utility could use some work. It is confusing and hard to manage. If it had a search function for NDC's, it would make a world of difference.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WN

Williams N.

eMAR Support

Pharmaceuticals

### "Great all around Pharmacy Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 15, 2023

Everyone that I've worked with has always been very knowledgeable and helpful.

Pros

You can customize your software to meet whatever needs you have. I've worked with SoftWriters at 4 different long term care pharmacies, and they all have been configured a little differently to meet the needs of the individual pharmacy. I like being able to customize forms to meet your facilities specific needs.

Cons

The learning curve is a little tough, but once you get a few superusers up and running, it is quite simple to use once you understand the processes. The timeframe for a development request is quite long. If they added some people to that department so that they could turn those requests around quicker, it would be amazing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PH

Patrick H.

Assistant Vice President of Operations

Pharmaceuticals

### "FrameworkLTC - Long-term care pharmacy "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2021

Experience has been great. Long-term pharmacy is a challenging industry. Everyone I've worked with there has been very knowledgeable about their product and the industry as a whole. Developing relationships with your vendors is key to being successful and everyone at Softwriters understands that.

Pros

Functionality and ability to create operational efficiencies in our pharmacies.

Cons

No major cons. A more robust online portal for nursing home partners was always a needed improvement. They have listened to their customers and its something they are working to produce.

Switched from

[Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/)

The main reason for the switch was to generate operational efficiencies, which would lead to decreased wage and related expenses. Both things my pharmacies were able to realize in a short amount of time.

Alternatives considered

[Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/)

Reasons for choosing FrameworkLTC

Felt that FWLTC was more a innovative company and had a stronger product. We felt that switching to their product would benefit the patients we are dedicated to serving.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RC

Ryan C.

Project Developer

Pharmaceuticals

### "One stop shop for pharmacy software "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 12, 2021

Better than any other LTC software

Pros

Succinct workflow steps RX tracking on the dashboard Reporting Features Easy to train pharmacists and technicians

Cons

Accounts receivable Minor system options requested that weren’t added

Switched from

[Pharmacy Management Systems](https://www.capterra.com/p/100048/Pharmacy-Management-Systems/)

Because QS1 is straight up terrible

Reasons for choosing FrameworkLTC

Hl7 interface, ease of use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/92555/FrameworkLTC/reviews/)

Popular comparisons

[PioneerRx vs FrameworkLTC](https://www.capterra.com/compare/92555-106400/FrameworkLTC-vs-PioneerRX) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)