--- title: "TripMaster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TripMaster Software - reviews, pricing plans, popular comparisons to other Fleet Management products and more." source_url: "https://www.capterra.com/p/92571/Trip-Master/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # TripMaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TripMaster ## What is TripMaster? TripMaster from CTS Software brings you all of the tools needed to run your transit operation. Our full suite of scheduling, billing, and reporting functions, along with advanced features like mapping, auto scheduling, an MDT interface, broker imports, and an online rider portal, saves you time and money. Matched with our unparalleled tech support, Trip Master helps you see what efficiency really is. Get a 90-day money back guarantee to see if TripMaster is right for your transit operation! ## What is TripMaster used for? [Transportation Management](https://www.capterra.com/transportation-management-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $125 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TripMaster?[Manage this product listing](https://www.g2.com/products/trip-master/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TripMaster 4.5 (93) VS. [4.5 (1,689)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price $125 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (93) Ease Of Use 4.4 (1) Value For Money 4.4 (85) Value For Money 4.2 (1) Customer Service 4.7 (88) Customer Service 4.4 (1) ## TripMaster alternatives [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (100)](https://www.capterra.com/p/18289/MyGeotab/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (12)](https://www.capterra.com/p/153868/TracxTMS/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92571/Trip-Master/alternatives/) ## FAQs about TripMaster Overview ### What problems does TripMaster solve? TripMaster solves manual ride scheduling, paper-based dispatching, and time-consuming reporting for rural transit, paratransit, NEMT, and taxi operations. Dispatchers can schedule and adjust trips, track vehicles and driver activity, and manage rider records. Operations managers and administrative staff can produce custom, funding, DOT, demographic, and management reports with less paperwork. Answer based on 41 reviews Overview ### Which roles and teams benefit most from TripMaster? TripMaster is most used by transportation directors, operations managers, dispatchers, and fleet managers coordinating daily passenger trips, vehicle assignments, and driver schedules. Executive directors, owners, and general managers use it to oversee service delivery and operational performance, while office managers and schedulers maintain trip records, routing details, and administrative workflows. Answer based on 93 reviews Overview ### What company size and specific industries is TripMaster built for? TripMaster is designed for public and private transportation providers of all sizes, including NEMT, paratransit, demand-response, and fixed-route operators. It fits organizations that serve riders who need accessible transit options, from smaller local providers to larger agencies managing multiple service types. Features and Usability ### What are the key features of TripMaster? TripMaster includes automated scheduling, dispatch management, and trip reservations as core transit operations features. Its differentiators include vehicle tracking, ticketing, EDI, and vehicle maintenance. Reviewers most often discuss customizable reporting, real-time driver tracking, billing and invoicing, mileage tracking, and tablet-based driver manifests for managing daily transportation services. Answer based on 26 reviews Limitations ### How reliable is TripMaster for daily dispatch operations? TripMaster supports daily dispatch reliably for many transit teams, with updates and responsive support helping resolve problems quickly. Some agencies experience occasional outages, GPS or AVL tracking errors, printing problems, and interface quirks. Operations that depend on uninterrupted access should plan for these disruptions and confirm support procedures. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does TripMaster integrate with? TripMaster connects natively to Google Maps for routing and location-based trip planning. Getting Started and Support ### How easy is it to onboard and train a team on TripMaster? TripMaster is generally easy for nontechnical staff and new employees to learn, with reviewers reporting quick adoption after initial training. It offers in-person training, live online sessions, webinars, and documentation. Managers and administrators may need more time to learn the full feature set, especially reporting and specialized modules. Answer based on 19 reviews Getting Started and Support ### What customer support options does TripMaster offer, and how do users rate the experience? TripMaster offers email/help desk, FAQ/forum, phone support, 24/7 live representative support, and chat. Users generally describe support staff as helpful, responsive, and effective at resolving issues, with quick replies to technical inquiries and follow-up until problems are fixed. Some users report adjustment challenges after upgrades removed familiar functions. Answer based on 25 reviews Features and Usability ### How well does TripMaster handle transit reporting? TripMaster provides standard and custom reporting tools that help transit agencies produce management, funding, demographic, and operational data. Many dispatchers find reports accurate and easy to run, but custom report filters and Excel exports can require extra setup and cleanup, especially for newer users. Answer based on 26 reviews ## Features AI summary Based on 3,202 Fleet Management reviews Capterra reviewers highlight these as the features buyers care about most when comparing Fleet Management software: - **Vehicle Tracking** (**61%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**55%**) - **GPS** (**58%**) TripMaster supports **Vehicle Tracking** and **GPS**, giving teams the tools to follow fleet location data and manage route visibility more effectively. However, it does not offer **Real-Time Monitoring**. Instead, it provides **Billing & Invoicing** (**50%**) and **Dispatch Management** (**45%**), which can still support day-to-day fleet operations by helping businesses manage financial workflows and coordinate driver assignments, allowing teams to keep deliveries organized and maintain better control over transportation activity. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Management Store and organize information about customers and previous interactions Customizable Reports Alter the layout and content of reports TripMaster 33 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver Management: Track all personnel who operate company vehicles - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Fuel Management: Monitor fuel consumption and optimize fuel usage - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Ticketing: Customize, sell, and distribute tickets - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Maintenance: Repair of any type of motor vehicle - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. --- Get Advice We can help you find the software with the features you need. Features 4.3 (93) 4.3 Based on 93 reviews ## Pricing Value for money 4.4 (85) Free Trial Basic $125.00 Value for money 4.4 (85) 4.4 Based on 85 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (88) 4.7 Based on 88 reviews ## User reviews Overall rating 4.5 Based on 93 reviews Filter by rating Counts reflect reviews available in this feed. 5(53) 4(35) 3(4) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Verified Reviewer Policy Analyst for Senator Kirk Watson Used the software for: Less than 1 year ### "Efficient and easy once you get the hang of it" 5.0 September 10, 2019 Great software and makes things easier when trying to arrange transportation within your company. Pros This really is simple to use once you learn the software. My favorite feature is the mileage tracking, which saves me time and energy. Cons It is just a lot to learn. Give yourself some time to become acquainted with the features and review the tutorials. Once you get the hang of it, you will love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "Has been a great experience and has made tracking our mileage simple." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2017 We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day. Pros CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up. Cons We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CSR Used the software for: Less than 1 year ### "Overall, the software is easy to learn and easy to use." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2018 Pros The software is straightforward and provides us with a lot of tools essential to our business. I like being able to customize reports for specific needs. Cons The drop down menus are an issue; Just scrolling the mouse across my screen causes the menus to drop down and the seconds it takes me to get them to go away adds up to lost time. I would like to see more information in the Rider Master without having to click "edit" to read the other information. Also, it would be nice to be able to pull up Riders by their account instead of having to "preview all" and then filter out. Just a few ideas for efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Program Director Used the software for: 3-5 years ### "Software is easy to use and customer service is always there to help whenever you need them." 4.0 April 23, 2018 Pros The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees . Cons The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Billing Specialist Used the software for: 3-5 years ### "CTS Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 29, 2019 I like Trip Master and we do recommend it to others to use Pros The ease of using the system, even people who don't often use computer systems find it easy to use. Cons Building custom reports can be tricky due to the specifics to chose from found in multiple places Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Supervisor Used the software for: 3-5 years ### "Great program for Transportation Companies" 5.0 October 3, 2019 We can run reports at the end of the year that show different demographics that are helpful. I love that I can see exactly where our drivers are and where they are at with their schedules. Pros I like the ease of this program with learning, scheduling and running reports. It has a map that can show you where our drivers are and the speed they are going. It is easy to put a driver on vacation or schedule time off. Cons It has issues at times with going offline. They do work hard to keep updating this product so issues like this dont happen though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Director Used the software for: 3-5 years ### "We love the Tripmaster program and the CTS crew" 5.0 April 20, 2018 Pros The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff. Cons The canned reports do not export well to excel. I have to delete a lot of rows and columns, move column headings over the correct columns and things of this nature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "CTS is the best routing software on the market right now" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 7, 2019 Overall, TripMaster is a good software that I would recommend to anyone just getting into this industry. The cost is high, but hopefully will go down at some point. Pros I like the auto-scheduling. Makes things easier than trying to do it by hand/memory. Also, changes can be made quickly. They are quick to respond to emails regarding breakdowns. Cons GPS does not always work properly and there are breakdowns periodically. Emails to tech support are always responded to quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dispatcher Used the software for: 3-5 years ### "Great transportation software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2019 Before CIPT started using this software, each county was scheduling their own transports manually onto paper. This took away the needs of having multiple offices handling transports into a main call center. Easier, faster, and more efficient using this software. Pros Easy to use with little interruption of service am able to have multiple windows open doing several transports at one time. Cons Easy to schedule on wrong day when doing multiple windows; wished the present day was color coded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin. Assistant Used the software for: 3-5 years ### "Public Transportation Provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2019 We have enjoyed working with CTS very professional, if ever we have question or we need help in any way they are contacted right away. Pros I rely on CTS software for all billing, reporting, tracking mileage/fuel, passenger units, knowing at all times where our vehicles located and who is on board. The customer service is what impresses me most. Cons I've given this question some thought, and overall we have been very satisfied with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92571/Trip-Master/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.