--- title: "TripMaster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TripMaster Software - reviews, pricing plans, popular comparisons to other Fleet Management products and more." source_url: "https://www.capterra.com/p/92571/Trip-Master/" page_type: "product" language: "en" --- # TripMaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TripMaster ## What is TripMaster? TripMaster from CTS Software brings you all of the tools needed to run your transit operation. Our full suite of scheduling, billing, and reporting functions, along with advanced features like mapping, auto scheduling, an MDT interface, broker imports, and an online rider portal, saves you time and money. Matched with our unparalleled tech support, Trip Master helps you see what efficiency really is. Get a 90-day money back guarantee to see if TripMaster is right for your transit operation! ## What is TripMaster used for? [Transportation Management](https://www.capterra.com/transportation-management-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Overall rating Based on 93 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $125 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TripMaster?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://tripmastersoftware.com/&name=TripMaster) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TripMaster 4.5 (93) VS. [### Passio Navigator](https://www.capterra.com/p/219861/Passio-Navigator/) [5.0 (1)](https://www.capterra.com/p/219861/Passio-Navigator/#reviews) Starting Price $125 per user, per month Starting Price $100 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (93) Ease Of Use 5.0 (1) Value For Money 4.4 (85) Value For Money 4.0 (1) Customer Service 4.7 (88) Customer Service 5.0 (1) ## TripMaster alternatives [ZDBUS](https://www.capterra.com/p/10006011/ZDBUS/) [5.0 (1)](https://www.capterra.com/p/10006011/ZDBUS/#reviews) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,018)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Motive](https://www.capterra.com/p/138669/Motive/) [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92571/Trip-Master/alternatives/) ## FAQs about TripMaster Overview ### What problems does TripMaster solve? TripMaster solves manual transport scheduling, paper manifests, billing bottlenecks, and limited fleet visibility by centralizing dispatch, driver tracking, route changes, and custom reporting. Transit agencies, brokerages, call centers, dispatchers, and administrative staff use it to reduce paperwork errors, speed Medicaid and portal submissions, improve route efficiency, and manage non-technical users easily. Answer based on 44 reviews Overview ### Which roles and teams benefit most from TripMaster? TripMaster is most used by transportation leaders, operations managers, dispatch teams, and business owners who oversee routing, scheduling, and fleet performance. Directors and executive leaders use it to improve service oversight and operational visibility, while dispatchers and supervisors rely on it to coordinate trips, manage daily logistics, and keep transportation running efficiently. Answer based on 93 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is TripMaster built for? TripMaster is designed for public and private transportation providers of all sizes, especially those in NEMT, paratransit, demand-response, and fixed-route services. It fits organizations that manage transit for riders with varying assistance needs, including agencies and operators serving specialized mobility markets. Features and Usability ### What are the key features of TripMaster? TripMaster includes core transportation management features like ticketing, EDI, vehicle tracking, and vehicle maintenance. Reviewers most often highlight automated scheduling, trip management, customizable reporting, billing and invoicing, and live driver tracking. Common supporting features include route optimization, GPS mapping, mileage tracking, and dispatch management for daily transit operations. Answer based on 26 reviews Limitations ### Does TripMaster have a lot of bugs or system issues? TripMaster works reliably for many agencies day to day, but some teams still run into outages, GPS tracking problems, or minor interface glitches. Dispatchers and transit operators often say support responds quickly and fixes issues fast, although agencies that depend on constant uptime can find breakdowns and offline periods disruptive. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does TripMaster integrate with? TripMaster connects natively to Google Maps. Getting Started and Support ### How easy is it to onboard and train a team on TripMaster? TripMaster is generally quick to onboard for dispatchers and other nontechnical staff, with reviewers saying new employees can be trained fast and need little prior computer experience. It offers in-person training, live online sessions, webinars, and documentation. Admins and managers may need more time to learn advanced features and reporting. Answer based on 19 reviews Getting Started and Support ### What customer support options does TripMaster offer, and how do users rate the experience? TripMaster offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, available, and helpful, with quick responses to technical questions and follow-through until issues are resolved. A few reviewers mention headaches after upgrades and some ongoing software issues, but support interactions remain positive. Answer based on 25 reviews Features and Usability ### How well does TripMaster handle reporting? TripMaster handles reporting well for many transit teams, especially for standard reports, exports, and management data. Rural transit and paratransit users often like the range of report options and custom views, though some teams find custom report setup confusing and want cleaner Excel exports and more built-in report templates. Answer based on 26 reviews ## Features AI summary Based on 3,178 Fleet Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing fleet management software: - **Vehicle Tracking** (**61%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**55%**) - **GPS** (**59%**) TripMaster supports **Vehicle Tracking** and **GPS**, giving fleet teams clear visibility into vehicle locations and route data. However, it does not include **Real-Time Monitoring**. Instead, it offers other important capabilities that reviewers also value, including **Driver Management** (**42%**) and **Mileage Tracking** (**40%**), which help businesses oversee driver activity, track distance traveled, and manage day-to-day fleet operations more efficiently. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Management Store and organize information about customers and previous interactions Customizable Reports Alter the layout and content of reports TripMaster 33 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver Management: Track all personnel who operate company vehicles - EDI: Transfer of data from one computer system to another - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Fleet Management: Management of commercial motor vehicles for work-related purposes - Fuel Management: Monitor fuel consumption and optimize fuel usage - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Ticketing: Customize, sell, and distribute tickets - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Maintenance: Repair of any type of motor vehicle - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. --- Get Advice We can help you find the software with the features you need. Features 4.3 (93) 4.3 Based on 93 reviews ## Pricing Value for money 4.4 (85) Free Trial Basic $125.00 Value for money 4.4 (85) 4.4 Based on 85 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (88) 4.7 Based on 88 reviews ## User reviews Overall rating 4.5 Based on 93 reviews Filter by rating 5(53) 4(35) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent BG Brandi G. Design Guild Associate Construction ### "Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2021 Pros How helpful and easy it was to navigate. Cons Less ads that pop up on the page - sometimes slows it down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Larry S. Manager Government Administration ### "A must for public transportation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software. Pros The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate. Cons Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2021 Thanks Larry, we appreciate you and all you do to provide an essential service to your community and beyond. KK Kelly K. Supervisor Non-Profit Organization Management ### "Great program for Transportation Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 30, 2019 We can run reports at the end of the year that show different demographics that are helpful. I love that I can see exactly where our drivers are and where they are at with their schedules. Pros I like the ease of this program with learning, scheduling and running reports. It has a map that can show you where our drivers are and the speed they are going. It is easy to put a driver on vacation or schedule time off. Cons It has issues at times with going offline. They do work hard to keep updating this product so issues like this dont happen though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Policy Analyst for Senator Kirk Watson Legislative Office ### "Efficient and easy once you get the hang of it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 10, 2019 Great software and makes things easier when trying to arrange transportation within your company. Pros This really is simple to use once you learn the software. My favorite feature is the mileage tracking, which saves me time and energy. Cons It is just a lot to learn. Give yourself some time to become acquainted with the features and review the tutorials. Once you get the hang of it, you will love it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Marit K. Operations Manager Transportation/Trucking/Railroad ### "CTS is the best routing software on the market right now" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2019 Overall, TripMaster is a good software that I would recommend to anyone just getting into this industry. The cost is high, but hopefully will go down at some point. Pros I like the auto-scheduling. Makes things easier than trying to do it by hand/memory. Also, changes can be made quickly. They are quick to respond to emails regarding breakdowns. Cons GPS does not always work properly and there are breakdowns periodically. Emails to tech support are always responded to quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Colette J. Director of Aging Human Resources ### "Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2019 Overall trip master has benefited our business. Pros I like the ability we have of tracking the vehicles Cons not being able to track billing unless each trip is verifies that takes time at the end of the month with almost 1000 trips. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Terry D. owner Transportation/Trucking/Railroad ### "Love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2019 It is great! It makes our business run smoothly. It makes scheduling so much easier. Pros It has all the functions I need to make my business run smoothly. Cons A few of the functions are difficult to figure out. Reasons for choosing TripMaster The auto schedule feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 30, 2019 Thank you Terry for the fantastic review. I am so glad you are enjoying the software solution we have provided and hope that you will continue to grow and prosper. If there is anything we can do to assist you with that please feel free to contact us.Thank yo again!! TM Thomas M. Director of Transportation Individual & Family Services ### "Review of CTS Trip Master" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2019 Pros Great customer support and very user friendly. Cons Adaptability of software options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2019 We put a lot of resources into making TripMaster intuitive and love to hear about your experiences. Please contact us about what software options/features you are looking for. Our software is what it is today because of customer recommendations. Your feedback is very important to us and we can look in to new development projects. Thank you Thomas. SJ Stephanie J. Billing Specialist Transportation/Trucking/Railroad ### "CTS Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2019 I like Trip Master and we do recommend it to others to use Pros The ease of using the system, even people who don't often use computer systems find it easy to use. Cons Building custom reports can be tricky due to the specifics to chose from found in multiple places Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2019 Thank you Stephanie for your wonderful review. I see you find the customer support excellent. It is great you find our software so easy to use for that is one area we certainly want to excel in. Please let our support staff know if you need any help in making your customer reports. That is exactly what they are there for. To assist you in any area needed. Thank you again and I am happy you are part of the CTS Family. AN Anonymous User Director Transportation/Trucking/Railroad ### "Trip Master CTS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2019 It has been a good experience. Pros The algorithm methods used to assign trips. The geo tracking is good as well. Cons We are still finding away to allow clients to have a credit on their account. We are currently using old software to track and monitor this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92571/Trip-Master/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.