CTS Software

Trip Master


4.5 / 5
76 reviews

Who Uses This Software?

Our customers in the U.S. and Canada are public and private NEMT, paratransit, and demand-response transportation providers of all sizes, from one vehicle to more than 200.


Average Ratings

76 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CTS Software
  • www.tripmastersoftware.com
  • Founded 1982
  • United States

About Trip Master

TripMaster from CTS Software brings you all of the tools needed to run your transit operation. Our full suite of scheduling, billing, and reporting functions, along with advanced features like mapping, auto scheduling, an MDT interface, broker imports, and an online rider portal, saves you time and money. Matched with our unparalleled tech support, Trip Master helps you see what efficiency really is. Get a 90-day money back guarantee to see if TripMaster is right for your transit operation!


Trip Master Features

  • Billing & Invoicing
  • Dispatch Management
  • Driver Data
  • Driver Logs
  • Fixed Route Management
  • Mileage Tracking
  • Multiple Route Support
  • Paratransit Management
  • Routing
  • Scheduling

Trip Master Reviews Recently Reviewed!


Onslow United Transit System is very pleased with CTS software & the wonderful customer service

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.

Cons: Would love to do 100% optimization but I realize that is not going to happen in Onslow County. We have to many variables.

Overall: more ridership, less revenue miles with the optimization, love the customer service, more bang for your buck, reporting is very easy. Adam Fox and his team makes sure the systems that use CTS are kept up to day with new requirements from NC DOT PTD.

I have used this in conjunction with a transportation company for the past 2 years.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.

Cons: There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Overall: As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.

Vendor Response

by CTS Software on October 29, 2018

Tammy, thank you so much for your kind words. It has been a pleasure working with you and the multiple agencies you are involved with. We look forward to growing with you and these agencies and providing more tools to help you improve efficiency and communication.

Excellent customer service, good an updating platform with newer features.

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Cons: Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

Overall: Daily I get benefits from the software.

Vendor Response

by CTS Software on October 29, 2018

Eileen,

Thank you so much for your review. I am happy to say, we added the ability to do text message reminders last week and we hope this will be a big help to you and your team. We will continue to work on the other suggestions and will let you know when they are released. Have a wonderful week.

Software is easy to use and customer service is always there to help whenever you need them.

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees .

Cons: The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse.

Vendor Response

by CTS Software on August 02, 2018

Inez,

Thank you so much for your review and for being a loyal customer of CTS for many years. I wanted to follow up and let you know that we are redesigning the reservation screen at this time and we will be certain that the system tabs through the pages in a logical manner to minimize the use of your mouse. Thanks again and have a great day.

We love the Tripmaster program and the CTS crew

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.

Cons: The canned reports do not export well to excel. I have to delete a lot of rows and columns, move column headings over the correct columns and things of this nature.

Vendor Response

by CTS Software on October 29, 2018

Jill,

Thank you so much for taking the time to provide your review. We built the custom reports tool as an alternative to the canned reports as we agreed they dont export very well to excel. Hopefully that helps but we will continue to research ways to improve the export formats for our canned reports as well. I have enjoyed working with Bond County for over 10 years and hope to continue that relationship for many more!!!

The right software for OUTS.

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very reliable and the customer service is out of this world. You have a problem and they respond. If there are upgrades to the software it is completed with no extra charge. They maintain with maintenance when need and that is usually two time a month. Customer service is available 24 hours a day because they no the importance of keeping the system up and running. CTS has technicians all across the US so if you are in the different times zone other than Eastern time -- you will be service.

Cons: I can't think of anything. I am pleased

Overall: A Blessing.

Great Program! It has helped keep our drivers and dispatch on the same page across the board.

Apr 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the ease of use. The ability to pull gps, and have voice guidance from stop-to-stop has cut down our drive time significantly. All riders are accurately able to be identified when, where and how fast they are moving while in transit.

Cons: The program sometimes glitches when you initially try to pickup multiple riders from one location. You have to select and perform all of them instead of the software recognizing you all riders are picked-up/ dropped off at the same location.

Overall: Quick, accurate transportation to and from our day program.

Has been a great experience and has made tracking our mileage simple.

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

Cons: We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus.

Overall: We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.

The Best Software for a Great Price

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is user friendly, efficient, perfect for small or larger agencies. Is working perfectly for this agency and saving us a ton of money. Customer service is on top of any and all questions or concerns and They are always there to help if needed.

Cons: I do not have any dislikes about this software. It truly meets and or exceeds all this agencies needs.

Overall: First it saves this agency 50% over the previous software. Ability to pull reports that are already set up within the software that previously had to be paid for. Can make changes within the system that do not require an IT person to make those changes for you. Customer Service is prompt to call back and resolve any issues. No major changes had to be made with the tablets that were being used.

Overall, my experience with CTS software has been great.

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to track drivers and the tablets are my favorite features which we use. Our company is operating more efficient than ever after implementing the tablets. The customer service and technical support is always fast to respond and resolve any issues that may come up.

Cons: Software seems to freeze up occasionally. I would like to see more development for fixed routes and tracking.

Overall: This software helps the company be more efficient which allows us to serve more clients and is a huge cost savings.

Amazing Software, Awesome Support!

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Medicaid billing software has made billing for Medicaid transportation so much more efficient and has saved us a great deal of money. Without the software, we would have had to hire a full time billing clerk specifically for Medicaid transportation.

Cons: It is a little difficult to figure out how to build custom reports to retrieve data, especially in the filter view.

Overall: Saving money and time, scheduling efficiency, ability to retrieve and export data, and the list goes on.

Rural transportation scheduling

May 17, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use for new users, and the features available within the software.

Cons: The only negative feedback I have is when pulling certain NCDOT reports. The reports will not generate, and I have to call support. Support immediately fixes the errors, so its not really a problem, just the only negative experience I've had.

Overall: After we initially installed CTS, we noticed an improvement in our availability. The data collected in the system is accurate, and makes it easy to report financial, and ridership data. We purchased the system to make it easier on driving staff in the field. Using tablets has helped our financial auditing process, and it is easier to notice data entry errors.

I have always loved CTS they keep the software up to date. The staff is always helpful.

Apr 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to navigate through the system. I also like that I am able to look up who placed or typed a rider's info in.

Cons: Sometimes I am unable to get to reports without down loading in PDF. I also so have issuse with them system being a little slow at timesin loading the maps. But when ever I call they get right on the issues and it is resolved quickly.

Overall: It is easy to learn and or train. It is a great price for the amont of software and guidance we have received.

Great transportation software

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use with little interruption of service am able to have multiple windows open doing several transports at one time.

Cons: Easy to schedule on wrong day when doing multiple windows; wished the present day was color coded.

Overall: Before CIPT started using this software, each county was scheduling their own transports manually onto paper. This took away the needs of having multiple offices handling transports into a main call center. Easier, faster, and more efficient using this software.

Public Transportation Provider

May 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I rely on CTS software for all billing, reporting, tracking mileage/fuel, passenger units, knowing at all times where our vehicles located and who is on board. The customer service is what impresses me most.

Cons: I've given this question some thought, and overall we have been very satisfied with the software.

Overall: We have enjoyed working with CTS very professional, if ever we have question or we need help in any way they are contacted right away.

Great Software for scheduling trips

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of entering information and setting up schedules for repeat customers. Being able to pull reports in different ways. Being able to monitor the vans and see on a map exactly where they are at.

Cons: Sometimes it doesn't understand the best way to pick up our customers so we make our own changes. This isn't frequent though.

Overall: It has really helped streamline our business and makes it so easy to create a schedule and change it.

CTS IS THE BEST!

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The auto-scheduling is better than the other software that is available. I recently had opportunity to try to help another provider figure out their SUPER CHEAP software function and it was AWFUL. CTS is the best that you can find on the market right now.

Cons: When it breaks down, business comes to a standstill. (Prefer no breakdowns)

Overall: It's so easy to use and really easy to teach others that may need to use it.

I find this software very easy to navigate thru and it has alot of wonderful features.

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to send mobile messages and to look at past rides to help determine old drop locations or times.

Cons: I wish it would alarm when someone sends an critical alert thru the mobile message system. It would be great if it copy times and locations on specialty trips it would make the entering of information alot quicker for the ones going to the same place at the same times on those specialty trips.

The software is easy to use the people of CTS are the best. Always upgrading implimenting new stuff.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it makes my job. I can't say enough about the staff they are great. I love parascope. Auto scheduler is great once it is set to what works best. I like being able to track everything going on in the vehicles. Speed, GPS, pick up times, arrival times.

Cons: Honestly I don't not like anything but I guess the blue and white color is the only thing I get sick of looking at all day long.

CTS Software

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CTS / Tripmaster is an excellent product for Scheduling / Dispatching and much more! The CTS Team (Support, Sales, Training etc) is one of the best in the Industry. System is stable and easy to use, and CTS continues to release valuable enhancements on a regular basis to their customers.

Cons: Overall excellent product.

Overall: Excellent!

Excellent technical support! Adapts to our needs. Quick to respond/fix anything.

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I enjoy working with each and every member of the CTS team. Everyone is knowledgeable and friendly. They always listen to my needs and have adapted the software around our voiced needs and wants.

Cons: Sometimes the changes we ask for are slow coming, but it's amazing that they change it and update it based on our needs!

Overall: AUTOMATION, EASE OF USE, CUSTOMIZATION, INCREASED EFFICIENCY.

I've been using CTS for about two years no and I love it.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use and easy to train new employees to use it. I love the fact that you can make subscription trips or copy trips and make multiple trips.

Cons: Unfortunately you don't have a report that I can run to let me know who has ran on-time for the month. This would be great so I could award the drivers for being on time all the time.

Dependable and Ease of use!

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very dependable and it is very user friendly! They are always working to make it better! We love the reports and tracking that it helps us perform in our office!

Cons: That we can't do a search of passengers at a certain address

Overall: This software enables us to perform our daily duties with very little issues- we are very dependent on its use!

Trip Master exceeds expectations. Always innovating new features!

Jun 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding customer service. We've suggested a few features and the company was very responsive and incorporated them.

Cons: An occasional bug but honestly, nothing to be concerned about. The company performs routine software updates and always alerts users ahead of time.

Overall: Greatly improved efficiency. In fact, we've been able to consolidate two staff positions.

I use this software at my current job.

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've never seen this program until I started my current job a year ago. In just a few days I was able to navigate through it fairly easy. So what I like most about it is the ease of doing my job and doing it in a timely manner, and if you do make mistakes they are easily corrected.

Cons: The only complaint I have is when the system is down and I cant do my work. This is the program I use to make all of our trips and if it is down then this slows down my productivity.

Easy to use

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Real easy to run reports. Can validate trips with ease. Can easily move trips from van to van. Can add drivers to tripmaster with ease

Cons: There are several updates that I have asked for but all I get is promises. Several of these updates would help our drivers & dispatcher in adding trips to their manifest.

Easy To Use Webbased Software

May 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It can be accessed on multiple devices from anywhere.

Cons: Would prefer a sent messages tracking ability

Overall: Our department uses Trip Master to schedule rides and to make updates to those schedules throughout the day as they occur. It requires minimal training to use and is a pretty straightforward program for the drivers to navigate.

Software is very user friendly

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of training new people to use software. Do not need any previous computer experience.

Interfaces with NCDOT reports. Web based and could be accessed anywhere.

Cons: Auto scheduling is still not as good as someone with knowledge of area. Works well if regular scheduler is not available.

We love trip master

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and clean interface. it is also pretty reliable

Cons: It needs work on the auto schedule.

Live GPS updates to schedule quickest option. It still requires a lot of work for on demand bookings.

Would like to see more standard reports to see efficiency on staff

Vernon's CTS Trip Master Reviews

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Easy to Use/User Friendly, Helps me in a Timely Manor to get Reports Done on Time.

Cons: System Sometimes is Very Slow, not sure what the Problem is.

Overall: Helps Me with Health Department Medical Client Transports To Doctors and Hospitals, and All Around General Transports. Thank You CTS Trip Master!

the software is user friendly, there are features I don't like- but overall it is easy to use.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I don't have to input individual rides in the subscription area- You put it in once and done.

Cons: We don't have the ability to print the "assessment" from what we already typed in. We have to re-type the info on an adobe sheet after we enter client in system. It is redundant.

Overall: It makes it easier for Medicaid payments to go thru easily. There are few hands in the process thanks to the system, which leaves fewer errors to be made.

Easy and Efficient

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of navigating between routes and riders. Utilizing and generating reports is self explanatory.

Cons: Some of the upgrades removed functions that were helpful for our office. This caused some headache while our staff transitioned to a new process.

I have used CTS for 8 years as a fleet manager

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features i use to track vehicle position and mileage traveled is very easy to use and export if needed

Cons: i know all software will have issues but it seems CTS seems prone to going down, but i know they repair the issues as soon as possible.

Good service.

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All that it offers. Very functional with all it includes.

Cons: Nothing really bad to say. if I had to pick id say the top tabs popping open and not going away when your not on them.

Overall: Love it. A lot better than what we had.

Perfect software solution

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly.

Does what it promises.

Awesome customer support and training.

Cons: We have not experienced any cons with the product.

Overall: We operate a small rural transit system and the software has saved us time and money. We love it.

Capterra loader

A Top Notch System with exceptional support.

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that the software encompasses both our Taxi business as well as the NEMT side. It takes the information from the broker imports it and then it's just a matter of setting up the trips and letting the auto scheduler take over. It's awesome not having to make nightly calls to confirm the next day's rides and the drivers love the portable interface. And I enjoy it too, makes my life a LOT easier. What used to take hours to complete I can do in just 30 minutes to an hour.

Cons: There is a small learning curve and you definitely want to go through the training a couple times to get the hang of some of the areas. One big thing that I would find helpful would be a manual that indicates the information on each screen and what it's used for.

Overall: I get the freedom to have time to do some of the things in my life instead of spending hours doing schedules and paperwork

Superb!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I like the most about this software is validating trip rides. I also enjoy exporting trip rides and emailing them to our Vendors.

Cons: What I least like about CTS is the fact that while validating my trip rides- If I click on " All Rode" Instead of "Save"- Then, I will have to validate my rides all over again and this will cost me time. I hope that an Undo Button can be implemented while validating my rides in the near future.

Overall: This Software is very efficient and helps DSS work more closely with our Vendors.

CTS Review

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Great support when there is a question or problem.

Cons: Occasional delays in service. Does not happen often though.

Overall: Excellent ease of use and easy to learn.

Easy to use interface

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to generate custom reports depending on what we need them for

Cons: The servers seem to go down often even though they continue to upgrade them

It has become a great asset for planning pickups and drop offs.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Helps with planning the day when it comes to making runs. Navigation makes it easier to go from location to location.

Cons: I haven't been able to change reservations when clients change their reservations from the usual day to another day. I also can't add a reservation hen they decide to come an additional day.

Good Software

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Trip Master is a good software to improve your Transportation business

Cons: Every think is good, it is easy way to know where and when you are.

Specialist Content 2

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is easy to use and when there is a problem they seem to be on it right away

Cons: Not really anything wrong with this program

It took about 10 days to figure out the things that pertained to what I do for my job.

May 08, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

Cons: Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

Overall: It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.

Vendor Response

by CTS Software on October 29, 2018

Jenny,

I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.

Great customer service and software!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Technical support and customer service is awesome. Any questions or concerns you have they are answered.

Overall: Time management, easy to use, user friendly!

Dispatch

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Learning and using the different features

Cons: Everything is ok, there is nothing about this software that I don't like

Easy to learn and use. Amazing customer service.

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of operation for both administrative staff and dispatchers makes this software a good fit for our organization.

for the most part works well reports can be tough to figure out

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: maintenace tracking, it works really well to keep track of our routine maintenace and i dont have to scan all of the bills into my computer.. the state of MN requires we keep them hard copy and it is very easy to use.

Cons: reports functions the filter view and things are hard to sort through. i wish there were better canned reports. also drivers not having any control of the type of fare passengers pay with.

I use it to schedule rides and run reports to get statistics

Apr 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy the built in map function that gives miles and estimated times. I also enjoy that there are multiple different reports I can run.

Cons: Often times the server lags and we are locked out for a few minutes. I also don't enjoy how trip validation will sometimes not detect problems with the mileage and times.

Overall: It is literally what lets me do my job. Without it we could not schedule rides on a daily basis for anyone.

Very good customer support and user friendly software

Apr 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Who doesnt love cloud based applications? Its amazing that it can be logged into from anywhere.

The software us really easy to use and staff were trained very quickly.. There are lots of standard reports that have been great in setting new company goals and objectives. Great for customer data and driver data.

Cons: There isnt just a standard way of inputting data and so it took a while to ensure that everyone was doing the same thing.

Vendor Response

by CTS Software on April 30, 2019

Thanks for your feedback Victoria. We are happy to have you as part of the CTS family!!

Service Meets Performance

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at Tripmaster is extremely helpful and prompt while continually putting the customer first. This superior customer service is coupled with a program that increases efficiency while reducing waste and headaches! The mobile interface is easy to use. Our company has been able to maximize our routes to better serve the needs of the customer. Our customers are happier and our drivers are happier. Thank you Tripmaster!

Cons: One area of improvement would be modernizing the appearance of the online program. The web based application has a gloomy appearance.

During a recent training, it was shared that pages are receiving updates to make this possible. And they look great!