# TripMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TripMaster the right Fleet Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92571/Trip-Master/reviews --- TripMaster 4.5 (93) [View alternatives](https://www.capterra.com/p/92571/Trip-Master/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TripMaster Ease of use 4.4 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Policy Analyst for Senator Kirk Watson Legislative Office Used the software for: Less than 6 months ### "Efficient and easy once you get the hang of it" September 10, 2019 5.0 Great software and makes things easier when trying to arrange transportation within your company. Pros This really is simple to use once you learn the software. My favorite feature is the mileage tracking, which saves me time and energy. Cons It is just a lot to learn. Give yourself some time to become acquainted with the features and review the tutorials. Once you get the hang of it, you will love it. Review Source JP James P. Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Has been a great experience and has made tracking our mileage simple." June 1, 2017 5.0 We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day. Pros CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up. Cons We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus. Review Source Response from CTS Software May 30, 2019 Thank you James for your review. It is wonderful that you save a minimum of 10 hours per day from having to log miles. I also want to thank you for the insight you have given us on the need to work on the auto scheduler feature. We will continue to work to improve this feature with your input. Thank you again. MR Maria R. CSR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Overall, the software is easy to learn and easy to use." April 19, 2018 3.0 Pros The software is straightforward and provides us with a lot of tools essential to our business. I like being able to customize reports for specific needs. Cons The drop down menus are an issue; Just scrolling the mouse across my screen causes the menus to drop down and the seconds it takes me to get them to go away adds up to lost time. I would like to see more information in the Rider Master without having to click "edit" to read the other information. Also, it would be nice to be able to pull up Riders by their account instead of having to "preview all" and then filter out. Just a few ideas for efficiency. Review Source Response from CTS Software October 29, 2018 Maria, Thank you for your review and feedback. We are in the process of redesigning the system to eliminate the mouse over issue you mentioned and we will also look to address your other concerns as well. We really appreciate your feedback and hopefully when we get a few of the items you mentioned below resolved we will be worthy of a 5 star review. Have a great day!! IC Inez C. Program Director Used the software for: 2+ years ### "Software is easy to use and customer service is always there to help whenever you need them." April 20, 2018 4.0 Pros The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees . Cons The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse. Review Source Response from CTS Software August 2, 2018 Inez, Thank you so much for your review and for being a loyal customer of CTS for many years. I wanted to follow up and let you know that we are redesigning the reservation screen at this time and we will be certain that the system tabs through the pages in a logical manner to minimize the use of your mouse. Thanks again and have a great day. SJ Stephanie J. Billing Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "CTS Review" May 28, 2019 4.0 I like Trip Master and we do recommend it to others to use Pros The ease of using the system, even people who don't often use computer systems find it easy to use. Cons Building custom reports can be tricky due to the specifics to chose from found in multiple places Review Source Response from CTS Software May 29, 2019 Thank you Stephanie for your wonderful review. I see you find the customer support excellent. It is great you find our software so easy to use for that is one area we certainly want to excel in. Please let our support staff know if you need any help in making your customer reports. That is exactly what they are there for. To assist you in any area needed. Thank you again and I am happy you are part of the CTS Family. KK Kelly K. Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "Great program for Transportation Companies" September 30, 2019 5.0 We can run reports at the end of the year that show different demographics that are helpful. I love that I can see exactly where our drivers are and where they are at with their schedules. Pros I like the ease of this program with learning, scheduling and running reports. It has a map that can show you where our drivers are and the speed they are going. It is easy to put a driver on vacation or schedule time off. Cons It has issues at times with going offline. They do work hard to keep updating this product so issues like this dont happen though. Review Source JJ Jill J. Executive Director Used the software for: 2+ years ### "We love the Tripmaster program and the CTS crew" April 19, 2018 5.0 Pros The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff. Cons The canned reports do not export well to excel. I have to delete a lot of rows and columns, move column headings over the correct columns and things of this nature. Review Source Response from CTS Software October 29, 2018 Jill, Thank you so much for taking the time to provide your review. We built the custom reports tool as an alternative to the canned reports as we agreed they dont export very well to excel. Hopefully that helps but we will continue to research ways to improve the export formats for our canned reports as well. I have enjoyed working with Bond County for over 10 years and hope to continue that relationship for many more!!! MK Marit K. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "CTS is the best routing software on the market right now" September 5, 2019 4.0 Overall, TripMaster is a good software that I would recommend to anyone just getting into this industry. The cost is high, but hopefully will go down at some point. Pros I like the auto-scheduling. Makes things easier than trying to do it by hand/memory. Also, changes can be made quickly. They are quick to respond to emails regarding breakdowns. Cons GPS does not always work properly and there are breakdowns periodically. Emails to tech support are always responded to quickly. Review Source PD Paula D. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great transportation software" May 17, 2019 5.0 Before CIPT started using this software, each county was scheduling their own transports manually onto paper. This took away the needs of having multiple offices handling transports into a main call center. Easier, faster, and more efficient using this software. Pros Easy to use with little interruption of service am able to have multiple windows open doing several transports at one time. Cons Easy to schedule on wrong day when doing multiple windows; wished the present day was color coded. Review Source LB Lisa B. Admin. Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Public Transportation Provider" May 17, 2019 5.0 We have enjoyed working with CTS very professional, if ever we have question or we need help in any way they are contacted right away. Pros I rely on CTS software for all billing, reporting, tracking mileage/fuel, passenger units, knowing at all times where our vehicles located and who is on board. The customer service is what impresses me most. Cons I've given this question some thought, and overall we have been very satisfied with the software. Review Source LG Luis G. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "We love trip master" May 20, 2019 5.0 Pros It is easy to use and clean interface. it is also pretty reliable Cons It needs work on the auto schedule. Live GPS updates to schedule quickest option. It still requires a lot of work for on demand bookings. Would like to see more standard reports to see efficiency on staff Review Source VP Vernon P. Content Specialist 2/Data Management Transportation/Trucking/Railroad Used the software for: 2+ years ### "Vernon's CTS Trip Master Reviews" May 17, 2019 5.0 Helps Me with Health Department Medical Client Transports To Doctors and Hospitals, and All Around General Transports. Thank You CTS Trip Master! Pros Very Easy to Use/User Friendly, Helps me in a Timely Manor to get Reports Done on Time. Cons System Sometimes is Very Slow, not sure what the Problem is. Review Source NJ Nik J. Sr Office Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Just that easy" May 24, 2019 4.0 Was thrown into mangers position after an unfortunate accident, had to learn to use Trip Master on my own. A couple phone calls, and a short online session...up and running on my own! Pros Drivers manifest can now be used on Tablet & Cell phone Cons That I can’t arrange manifest from Tablet Review Source WA William A. maniger Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good service." May 17, 2019 4.0 Love it. A lot better than what we had. Pros All that it offers. Very functional with all it includes. Cons Nothing really bad to say. if I had to pick id say the top tabs popping open and not going away when your not on them. Review Source JH JOYCE H. Transit Manager Mental Health Care Used the software for: Less than 6 months ### "Things could get better" May 17, 2019 3.0 Driver hours Pros Billing process is so much easier and quicker. Cons There is no ETA to locations if you manually schedule. If a Trip is cancelled you are still able to put customers on those trips. The fact that Logisticare can push your customer information out of the system and input their information instead. There is no notification when you receive a message from a driver. if you are manually scheduling there is no way to tell if the person is riding long. Review Source Response from CTS Software May 29, 2019 Thank you for your review. We are going to add a development ticket for placing rides on a canceled trip...that's great feedback! We will be reaching out to you about your scheduling cons. There is a difference in the way the software does ETA's when manually scheduling compared to autoscheduling so we would like to make sure we address that with you. Wonderful to hear that the billing process easier and quicker. Without TripMaster that can be so time consuming. Thank you Joyce. SB Stephanie B. Transportation Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to learn and use. Amazing customer service." May 31, 2017 5.0 Pros The ease of operation for both administrative staff and dispatchers makes this software a good fit for our organization. Review Source Response from CTS Software May 30, 2019 Thank you Stephanie for this great review. We have worked hard to make our software as user friendly as possible. I believe we are exceeding in our goal to accomplish the ease of use of the software and hearing that from our customers makes all the hard work worthwhile. Thank you again. DL Diana L. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Specialist Content 2" May 17, 2019 5.0 Pros This program is easy to use and when there is a problem they seem to be on it right away Cons Not really anything wrong with this program Review Source LD Lisa D. Dispatch Translation and Localization Used the software for: 2+ years ### "Dispatch" May 17, 2019 4.0 Pros Learning and using the different features Cons Everything is ok, there is nothing about this software that I don't like Review Source FF Fred F. Executive Director Used the software for: 2+ years ### "Software is very user friendly" June 1, 2017 5.0 Pros Ease of training new people to use software. Do not need any previous computer experience. Interfaces with NCDOT reports. Web based and could be accessed anywhere. Cons Auto scheduling is still not as good as someone with knowledge of area. Works well if regular scheduler is not available. Review Source CS Christina S. Finance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy and Efficient" April 17, 2018 5.0 Pros Ease of navigating between routes and riders. Utilizing and generating reports is self explanatory. Cons Some of the upgrades removed functions that were helpful for our office. This caused some headache while our staff transitioned to a new process. Review Source CV Carlos V. Transportation Supervisor Transportation/Trucking/Railroad Used the software for: 6-12 months ### "TripMaster Review" May 24, 2019 5.0 Pros It simplicity. User friendly. Our drivers find the tablets easy to use. Also the real time changes. They do not have to wait for a call if the tablet is not getting a signal or any other delays. Cons We really haven't had any issues. There was an updated made a couple of months ago, it changed a time on a client. That was the only issue. Review Source YA Yoel A. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Software" August 15, 2018 5.0 Pros Trip Master is a good software to improve your Transportation business Cons Every think is good, it is easy way to know where and when you are. Review Source VD Victoria D. Manager Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Very good customer support and user friendly software" April 29, 2019 4.0 Pros Who doesnt love cloud based applications? Its amazing that it can be logged into from anywhere. The software us really easy to use and staff were trained very quickly.. There are lots of standard reports that have been great in setting new company goals and objectives. Great for customer data and driver data. Cons There isnt just a standard way of inputting data and so it took a while to ensure that everyone was doing the same thing. Review Source Response from CTS Software April 30, 2019 Thanks for your feedback Victoria. We are happy to have you as part of the CTS family!! JG John G. Compliance Officer Used the software for: 6-12 months ### "Overall the program is pretty straightforward. The language terminology is different than used to." April 12, 2018 2.0 Pros Support is great. The people behind this are always quick to respond to inquiries. When the export to the other portal is done, it is pretty seamless. Cons This is not software for a 24 hour operation like ours. It is not convenient to have to re-enter things at midnight after having to remember to 'log out' before hand. Review Source MS Myra S. Medicaid Transportation Coordinator Used the software for: 6-12 months ### "Overall for what I use it for it works fine. I do not like the billing aspect." April 16, 2018 4.0 Pros It is easy to find info on clients, and use on other applications. I like that it populates the time automatically. Cons Billing is a nightmare. When I try to get the info for the billing each month it doesn't let me get all the info I need in an easy to read format. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.