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Pros
The support has been amazing. I truly believe that without this easy do you system I would not have been able to survive in this changing industry.
Speed, reliability, easy to work with. I recommend this software to everyone in this business.
Cons
Over all the most difficulty i had with this system is the Learning curve of use. As I had never had a POS system.
Previous reviewer is absolutely right. Support is very helpful, but quick to disconnect with you on the phone and that's a problem when you have several issues with the software.
Showing Most Helpful
Showing 18 of 18 reviews
"Best Drycleaning POS in the market"
Overall: Integrated credit card system, Automated SMS notification, barcoded garment tracking , customized Pickup Delivery App, and driver mobile tablet were among the most important features that used the mot within our organization.
Pros: The most user freindly POS in the market. It uses the latest technology. Used the cloud based version for 2 years at Ashford Drycleaner. I found it very reliable, fast, and stable platform. The support team was extremly great.
Cons: There are no issues with the software that I could elaborate on.
Vendor Response
"Great Software"
Overall: Great customer support from customer representatives.
Pros: Great software, very easy to use and outstanding reports to generate to monitor many aspects of your business.
Cons: CSI took so much time to design and release the new web browser based platform
Vendor Response
"searching for the right document"
Overall: I use it for work to bring up documents, etc. for compliance...not sure if there's timing for how long you read or listen to recordings before it lets you sign off...as i'm sure others are skirting the system...
Pros: as you start to type, it brings up all the possibilities (but only if you have the right field started)
Cons: seems like more clicks than what you would expect to open a document. Likewise, if you go in the wrong field, it doesn't give you a hint that you needed to use a different one... Also, i hate when you download the doc, it doesn't have the title but some odd letters/numbers
Vendor Response
"Best Dry Cleaning POS "
Overall: When training new employees, the ease of use with TMS makes training an easier task. Also, very easy to make changes to price list and descriptions.
Pros: Very user friendly, tech support extremely helpful.
Cons: Some detailed reports can take quite a while to process and open.
Vendor Response
"CSI in Africa"
Pros: The ease of use and the many functions available
Cons: The support in Africa. We work on different timezones and the support has not been satisfactory. Firstly, I have tried calling the 24hrs line and the few times I have tried it has rung unanswered. I then resorted to emails which the team does not respond to. I have an issue of trying to setup a loyalty program where customers can earn points which they can use as tender to pay for their laundry and its been about a year without any success. I am also trying to use the sms notification and all they can tell me is that it is not supported in my region. Why not use APIs with an bulksms service provider an they tell me that will not work.
Vendor Response
"Its a Nice Software"
Overall: It is Good
Pros: It is stable and had no issues except for license when it is going to expire we keep on getting alerts.
Cons: The systems gives alert for the license expiry.
Vendor Response
"TMS by CSI Review"
Overall: I have been using TMS since the purchase of my first dry cleaners and with the help of this system and the amazing support I have been able to grow my business now to six plants and four drops stores that are all using the same software. The support has been amazing. I truly believe that without this easy do you system I would not have been able to survive in this changing industry.
Pros: Ease-of-use. In-depth reporting that helps keep me aware of day to day activity and help with planning.
Cons: None!! Any glitches caused by updates have always been handled in a timely fashion and the support team has been helpful to eliminate them.
Vendor Response
"TMS POS Review"
Overall: works fine for checking in & out laundromat customers
Pros: Checking in customers are very easy for my employees to do. Even if they have to go back in and update a slip it is very easy. Checking out is also very easy.
Cons: would like some more reports that I could use
"Best pos system "
Overall: Very good experience
Pros: The ease of using the features it has is amazing. I have seen before lots of laundry pos system this has all you need
Cons: No real cons. Sorry. nothing I can say i don’t like.
Vendor Response
"Shoe repair system"
Pros: Organization of inventory, Ease and consistency of pricing
Cons: over all the most difficulty i had with this system is the Learning curve of use. as I had never had a POS system
Vendor Response
"Tintoreria"
Overall: Interesante, no la conocía, y ahora se me hace muy indispensable para el uso de tintorería
Pros: Muy fácil de usar , muy intuitivo y las notificaciones en tiempo real es lo que mas destaca
Cons: En general todo perfecto desde la recepción hasta al entrega
"After 18+ TMS has helped us grow."
Overall: Using TMS for 18+ I went from a handwritten invoice and manual tracking to a all in-one program, so it is a huge and a positive experience.
Pros: The ease in which I am able to train employees. Tracking items through all stages of processing. Batch credit card processing. Customer account managing. The help interaction with CSI staff, always resolving any issue in a promptly.
Cons: In my experience any cons I have had the CSI team listens to my input and are willing to make reasonable updates to their program, seeing the value of a user input.
Vendor Response
"My review "
Overall: This software is helping my business grow faster and it’s functions are helping my staff look very efficient and professional.
Pros: Speed, reliability, easy to work with. I recommend this software to everyone in this business.
Cons: Nothing, this is the best software for this business.
Vendor Response
"Platis Cleaners"
Overall: great, super responsive and attentive.
Pros: very easy to use, love the cloud system.
Cons: putting a code everytime you want to input a receipt
Vendor Response
"Support is Abhorrent"
Overall: Previous reviewer is absolutely right! Support is very helpful, but quick to disconnect with you on the phone and that's a problem when you have several issues with the software. The main reason I dropped my previous provider was because, they offer a routing software that integrates with map-point which doesn't work, an Emailing software that emails customers' billing summary, welcome emails new customers', etc which doesn't work, and whole host of other issues I can't even get into, not to mention, constant bugs within the software that just slows my small operation down. Been with them since 2013, but I really wish I could leave them, but the software is linked to my website which I paid a lot in order to integrate, so I am stuck for the foreseeable future. The sad fact is that Customer satisfaction isn't a priority for this company according to the owner (Al), but I hope that changes someday. If they would at least get the software working as advertised, I'd be willing to give it a 3 rating overall, but customer service needs alot of work!!!! Alot!
Vendor Response
"Owner"
Overall: Easy to handle
Pros: Easy to handle, quick reaction, not expensive supply
Cons: A little more time to change the fuction
Vendor Response
"TMS by CSI review"
Overall: It is excellent software. Still, need to add a drop store menu and it should be very easy to enter the data.
Pros: It is deffenetly easy to use and reasonable price compare to other software.
Cons: Easy to add price, Easy to check sales day by day.
Vendor Response
"I have been using TMS for over 10 years and it has greatly improved my business. "
Overall: I have found the support team to be very knowledegable and effective. Each year we get upgrades they add to our software. With just a few exceptions the program greatly improves garment tracking and pricing. The ease of pricing upgrades can improve your profit margins. Customers really appreciate our ability to track their cleaning and recall prior orders. A well-trained employee can check in and tag a large quantity of clothing in short period of time. Counter sales are vastly improved over a non-computerized system. The wide variety of reports available to management is impressive.