# CSI Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CSI Platform the right Dry Cleaning solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92633/TMS/reviews --- CSI Platform 4.4 (18) [View alternatives](https://www.capterra.com/p/92633/TMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CSI Platform Ease of use 4.3 Customer Service 4.5 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use pendar P. Montessori School Teacher Retail Used the software for: 2+ years ### "Best Drycleaning POS in the market" October 6, 2018 5.0 Integrated credit card system, Automated SMS notification, barcoded garment tracking , customized Pickup Delivery App, and driver mobile tablet were among the most important features that used the mot within our organization. Pros The most user freindly POS in the market. It uses the latest technology. Used the cloud based version for 2 years at Ashford Drycleaner. I found it very reliable, fast, and stable platform. The support team was extremly great. Cons There are no issues with the software that I could elaborate on. Review Source Response from Computer Systems International October 12, 2018 Thank you Pendar for your great feedback. VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Great Software" October 2, 2018 5.0 Great customer support from customer representatives. Pros Great software, very easy to use and outstanding reports to generate to monitor many aspects of your business. Cons CSI took so much time to design and release the new web browser based platform Review Source Response from Computer Systems International October 9, 2018 Thanks for your feedback. Cleantie Cloud Based POS is the latest product from Computer Systems Int¿l (CSI). Since the software is re-designed and re-built from the ground up, it is taking longer than expected to make sure the software meets our high quality standard. Cleantie is modernizing today¿s business systems offering a wide range of business advantages over CSI traditional desktop Application. Cleantie POS is fast, intuitive and designed for modern business. It¿s easy for your staff to use and works across PC, Tablet, or Smart phone with popular hardware. Cleantie¿s best-in-class product and tracking system with powerful reporting insights help you make smarter, more profitable decisions, whether you have one store or hundred stores. Cleantie offers the best and the latest technology for your business to empower your customers. AL AMY L. Ops Management Computer Software Used the software for: 2+ years ### "searching for the right document" December 5, 2019 3.0 I use it for work to bring up documents, etc. for compliance...not sure if there's timing for how long you read or listen to recordings before it lets you sign off...as i'm sure others are skirting the system... Pros as you start to type, it brings up all the possibilities (but only if you have the right field started) Cons seems like more clicks than what you would expect to open a document. Likewise, if you go in the wrong field, it doesn't give you a hint that you needed to use a different one... Also, i hate when you download the doc, it doesn't have the title but some odd letters/numbers Review Source Response from Computer Systems International December 20, 2019 We appreciate when our customers take time to review us, but it seems that this customer has the wrong company as we don't have any record of you ever having visited us. Maybe you have us confused with another company? If it was definitely us then we'd love the opportunity to make things right. If not please remove your review. All our documents and manuals are available online with proper search feature. https://support.cleantie.com//hc/en-us/categories/360001555792-TMS-Help-Articles VR Verified Reviewer Independent Business Owner Logistics and Supply Chain Used the software for: 2+ years ### "Best Dry Cleaning POS " October 1, 2018 5.0 When training new employees, the ease of use with TMS makes training an easier task. Also, very easy to make changes to price list and descriptions. Pros Very user friendly, tech support extremely helpful. Cons Some detailed reports can take quite a while to process and open. Review Source Response from Computer Systems International October 3, 2018 Thanks for your feedback and great review. Our new Cleantie platform will be released soon with major enhancement. Cleantie POS is fast, intuitive and designed for modern business. It¿s easy for your staff to use and works across PC, Tablet, or Smart phone with popular hardware. Cleantie¿s best-in-class product and tracking system with powerful reporting insights help you make smarter, more profitable decisions, whether you have one store or hundred stores. Cleantie offers the best and the latest technology for your business to empower your customers. GM Gaogakwe M. Director Apparel & Fashion Used the software for: 2+ years ### "CSI in Africa" July 10, 2019 4.0 Pros The ease of use and the many functions available Cons The support in Africa. We work on different timezones and the support has not been satisfactory. Firstly, I have tried calling the 24hrs line and the few times I have tried it has rung unanswered. I then resorted to emails which the team does not respond to. I have an issue of trying to setup a loyalty program where customers can earn points which they can use as tender to pay for their laundry and its been about a year without any success. I am also trying to use the sms notification and all they can tell me is that it is not supported in my region. Why not use APIs with an bulksms service provider an they tell me that will not work. Review Source Response from Computer Systems International July 16, 2019 Thank you for your feedback. Customer purchased the software from local re-seller in South Africa. Unfortunately we can't support SMS in that region due to restriction by our SMS service provider. Customer must contact CSI local re-seller for any support to avoid timezone difference . AB Abdul B. Technology Manager Hospital & Health Care Used the software for: 2+ years ### "Its a Nice Software" October 2, 2018 4.0 It is Good Pros It is stable and had no issues except for license when it is going to expire we keep on getting alerts. Cons The systems gives alert for the license expiry. Review Source Response from Computer Systems International October 8, 2018 Thanks Abdul, the renewal process is integrated to our support plan, it helps us to keep in touch with customers to make sure the software is up to date and backup is running properly. CSI has been working hard in the background to deliver a state of the art Web-based version of TMS software re-designed and re-built from the ground up called Cleantie. Cleantie is modernizing today¿s business systems offering a wide range of business advantages over CSI traditional desktop Application. Cleantie POS is fast, intuitive and designed for modern business. It¿s easy for your staff to use and works across PC, Tablet, or Smart phone with popular hardware. Cleantie¿s best-in-class product and tracking system with powerful reporting insights help you make smarter, more profitable decisions, whether you have one store or hundred stores. Cleantie offers the best and the latest technology for your business to empower your customers. DG David G. COO Apparel & Fashion Used the software for: 2+ years ### "TMS by CSI Review" October 22, 2018 5.0 I have been using TMS since the purchase of my first dry cleaners and with the help of this system and the amazing support I have been able to grow my business now to six plants and four drops stores that are all using the same software. The support has been amazing. I truly believe that without this easy do you system I would not have been able to survive in this changing industry. Pros Ease-of-use. In-depth reporting that helps keep me aware of day to day activity and help with planning. Cons None!! Any glitches caused by updates have always been handled in a timely fashion and the support team has been helpful to eliminate them. Review Source Response from Computer Systems International October 25, 2018 Thank you David for your great feedback, It has been our pleasure to serve Sterling Fine Dry cleaners over the past 12+ years. We want you to know that we truly value your business and appreciate your and Michael's great ideas to enhance our system. Sterling Fine Cleaners is family-owned and operated. The company was established in 1962 and is one of the largest high end dry cleaners in Los Angeles. Harry S. Sales Consultant Machinery Used the software for: 2+ years ### "TMS POS Review" October 10, 2018 5.0 works fine for checking in & out laundromat customers Pros Checking in customers are very easy for my employees to do. Even if they have to go back in and update a slip it is very easy. Checking out is also very easy. Cons would like some more reports that I could use Review Source Joseph F. Owner Consumer Services Used the software for: 2+ years ### "Best pos system " October 4, 2018 5.0 Very good experience Pros The ease of using the features it has is amazing. I have seen before lots of laundry pos system this has all you need Cons No real cons. Sorry. nothing I can say i don’t like. Review Source Response from Computer Systems International October 5, 2018 Thank you Joseph for your feedback and great ideas. PA Peter A. Owner Consumer Services Used the software for: 2+ years ### "After 18+ TMS has helped us grow." October 9, 2018 5.0 Using TMS for 18+ I went from a handwritten invoice and manual tracking to a all in-one program, so it is a huge and a positive experience. Pros The ease in which I am able to train employees. Tracking items through all stages of processing. Batch credit card processing. Customer account managing. The help interaction with CSI staff, always resolving any issue in a promptly. Cons In my experience any cons I have had the CSI team listens to my input and are willing to make reasonable updates to their program, seeing the value of a user input. Review Source Response from Computer Systems International October 16, 2018 Thank you Peter, It has been our pleasure to serve your company over the past 18+ years. We want you to know that we truly value your business and appreciate your great ideas to enhance our system. With over 30 years of experience and 25 employees, Ashford has an expert, and personal, knowledge and understanding of the dry cleaning and laundering process. TH Tony H. president Consumer Goods Used the software for: 2+ years ### "Shoe repair system" October 19, 2018 4.0 Pros Organization of inventory, Ease and consistency of pricing Cons over all the most difficulty i had with this system is the Learning curve of use. as I had never had a POS system Review Source Response from Computer Systems International October 25, 2018 Thank you Tony for your feedback, It has been our pleasure to serve Hoover Shoe Repair over the past 15+ years. We want you to know that we truly value your business and appreciate your great ideas to enhance our Shoe Repair system. Hoover Shoe repair is family-owned and operated. The company was established in 1993. Tony has been the advocate and key factor in success of CSI Shoe Repair Software in the industry. SZ Shermin Z. Owner Retail Used the software for: 2+ years ### "My review " October 12, 2018 5.0 This software is helping my business grow faster and it’s functions are helping my staff look very efficient and professional. Pros Speed, reliability, easy to work with. I recommend this software to everyone in this business. Cons Nothing, this is the best software for this business. Review Source Response from Computer Systems International October 16, 2018 Thank you Shermin, It has been our pleasure to serve your company over the past 15+ years. We want you to know that we truly value your business and appreciate your great ideas to enhance our system. Since its inception in 1992, Dove Cleaners has been recognized by its valued clientele and industry peers for an unparalleled dedication to industry innovation, quality and service that far surpasses the standard. Dove Cleaners has over 25 locations across Ontario. aS aryan S. store owner Consumer Services Used the software for: 2+ years ### "Platis Cleaners" October 22, 2018 5.0 great, super responsive and attentive. Pros very easy to use, love the cloud system. Cons putting a code everytime you want to input a receipt Review Source Response from Computer Systems International October 25, 2018 Thank you Aryan for your feedback, It has been our pleasure to serve Platis Cleaners over the past 20+ years. We want you to know that we truly value your business and appreciate your great ideas to enhance our system. Platis Cleaners has been in business since 1958 with over 25 locations. Over 50 years of service demonstrates that their customers are happy with their achievements and continue to support the Paltis established brand. WJ Will J. Boss Used the software for: ### "Support is Abhorrent" March 3, 2016 1.0 Previous reviewer is absolutely right! Support is very helpful, but quick to disconnect with you on the phone and that's a problem when you have several issues with the software. The main reason I dropped my previous provider was because, they offer a routing software that integrates with map-point which doesn't work, an Emailing software that emails customers' billing summary, welcome emails new customers', etc which doesn't work, and whole host of other issues I can't even get into, not to mention, constant bugs within the software that just slows my small operation down. Been with them since 2013, but I really wish I could leave them, but the software is linked to my website which I paid a lot in order to integrate, so I am stuck for the foreseeable future. The sad fact is that Customer satisfaction isn't a priority for this company according to the owner (Al), but I hope that changes someday. If they would at least get the software working as advertised, I'd be willing to give it a 3 rating overall, but customer service needs alot of work!!!! Alot! Review Source Response from Computer Systems International October 9, 2018 Sorry to hear that you had a bad experience. I do recall we always received complain from you regrading Map-Point. The Map Point was out of date and not supported any more. I know you had changed few different POS vendors for whatever reason. CSI is very serious about service and support. We stand behind every system, with assistance; quick turnaround shipping; in-depth technical support for users; and extensive on-line product and technical information. Our system is so robust, reliable and stable and does not require much support. Jhordann C. Ing. Civil Construction Used the software for: I used a free trial ### "Tintoreria" February 4, 2023 5.0 Interesante, no la conocía, y ahora se me hace muy indispensable para el uso de tintorería Pros Muy fácil de usar , muy intuitivo y las notificaciones en tiempo real es lo que mas destaca Cons En general todo perfecto desde la recepción hasta al entrega Review Source KJ Kwanho J. owner Retail Used the software for: 6-12 months ### "Owner" October 1, 2018 4.0 Easy to handle Pros Easy to handle, quick reaction, not expensive supply Cons A little more time to change the fuction Review Source Response from Computer Systems International October 4, 2018 Thank you for your review, The dry cleaner is Canada's leading Supermarket Dry cleaner with over 60 locations. We have received great feedback from the owners of the Dry Cleaner. https://www.thedrycleaner.com/ rP rauf P. owner Environmental Services Used the software for: 6-12 months ### "TMS by CSI review" October 2, 2018 5.0 It is excellent software. Still, need to add a drop store menu and it should be very easy to enter the data. Pros It is deffenetly easy to use and reasonable price compare to other software. Cons Easy to add price, Easy to check sales day by day. Review Source Response from Computer Systems International October 4, 2018 Thank you for your review, appreciate your business since 2011. SS Stephen S. Owner/Manager Used the software for: ### "I have been using TMS for over 10 years and it has greatly improved my business. " March 29, 2016 4.0 I have found the support team to be very knowledegable and effective. Each year we get upgrades they add to our software. With just a few exceptions the program greatly improves garment tracking and pricing. The ease of pricing upgrades can improve your profit margins. Customers really appreciate our ability to track their cleaning and recall prior orders. A well-trained employee can check in and tag a large quantity of clothing in short period of time. Counter sales are vastly improved over a non-computerized system. The wide variety of reports available to management is impressive. Review Source Similar Products Featured ## Related categories [Dry Cleaning](https://www.capterra.com/dry-cleaning-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.