--- title: "Virtual Resort Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Virtual Resort Manager Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/92702/Virtual-Resort-Manager/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Virtual Resort Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Virtual Resort Manager ## What is Virtual Resort Manager? Virtual Resort Manager (VRM), provides excellent vacation rental management software for professional property management companies. VRM software is inclusive of all aspects of reservations, housekeeping, maintenance, marketing analysis, financial analysis, and other back office tools. Our trust accounting leads the industry in both accuracy and ease of use while our customer service is second to none. We also offer marketing services for our software clients. ## What is Virtual Resort Manager used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $648 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtual Resort Manager?[Manage this product listing](https://www.g2.com/products/virtual-resort-manager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtual Resort Manager 4.6 (32) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $648 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (32) Ease Of Use 4.6 (1,623) Value For Money 4.5 (29) Value For Money 4.6 (1,549) Customer Service 4.8 (32) Customer Service 4.7 (1,591) ## Virtual Resort Manager alternatives [4.5 (1,313)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (271)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Guesty](https://www.capterra.com/p/159377/Guesty/) [4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159377/Guesty/) [Breezeway](https://www.capterra.com/p/186514/Breezeway/) [4.6 (196)](https://www.capterra.com/p/186514/Breezeway/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186514/Breezeway/) [View all alternatives](https://www.capterra.com/p/92702/Virtual-Resort-Manager/alternatives/) ## FAQs about Virtual Resort Manager Overview ### Which roles and teams benefit most from Virtual Resort Manager? Virtual Resort Manager is most used by vacation rental owners, property managers, and rental operations leaders who oversee reservations, guest stays, properties, and staff activity. Bookkeepers and office teams use it to manage financial records and administrative tasks, while reservation and marketing staff coordinate bookings, guest communications, and property promotion. Answer based on 32 reviews Overview ### What company size and specific industries is Virtual Resort Manager built for? Virtual Resort Manager is designed for hospitality businesses of any size that need a fully integrated system with reliable accounting. It suits resorts, hotels, and similar lodging operations that want user-friendly software to support day-to-day management and efficient accounting processes. Features and Usability ### What are the key features of Virtual Resort Manager? Virtual Resort Manager offers property management tools for booking management, reservations management, availability management, and online booking. It also includes guest communications, housekeeping management, task management, and work order management, plus accounting, payment processing, credit card processing, owner statements, customizable reports, and channel management for vacation rentals. Getting Started and Support ### What training and onboarding options does Virtual Resort Manager offer? Virtual Resort Manager provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual training content for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Virtual Resort Manager offer, and how do users rate the experience? Virtual Resort Manager offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users consistently describe the support team as knowledgeable, friendly, and responsive, with help desk issues often addressed within hours. Reviewers also value organized training, follow-up assistance, and staff willingness to consider customization requests. Answer based on 11 reviews ## Features AI summary Based on 3,980 Vacation Rental reviews Capterra data shows that buyers of vacation rental software rank the following features as their top priorities: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Virtual Resort Manager supports **Reservations Management**. However, it does not include **Calendar Management** or **Data Synchronization**. Instead, it offers other important features that reviewers also value, including **Online Booking** (**65%**), **Guest Communications** (**59%**), and **Payment Processing** (**56%**). These features help vacation rental businesses accept bookings online, stay in touch with guests, and handle payments more efficiently, allowing teams to manage day-to-day operations with less manual work. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Contact Management Manage, organize, and store contact information Credit Card Processing Accept and process credit card transactions Customizable Reports Alter the layout and content of reports Virtual Resort Manager 21 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - For Vacation Rentals: Designed for vacation rentals - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Online Booking: Book meetings and appointments through a website or digital platform - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Task Management: Create, manage and track all task activities and progression - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (32) 4.2 Based on 32 reviews ## Pricing Value for money 4.5 (29) Basic $648.00 Value for money 4.5 (29) 4.5 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (32) 4.8 Based on 32 reviews ## User reviews Overall rating 4.6 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(10) 3(0) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 3-5 years ### "I can highly recommend Virtual Resort Manager software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2019 Pros The staff at VRM has always been extremely helpful and available in training and help desk inquiries are answered quickly and efficiently. Cons I would like to see some more reporting options that can be shared with clients. Though, custom reporting requests are always handled diligently by VRM staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Rental Services Used the software for: 3-5 years ### "VRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 15, 2019 We have been with VRM for over 10 years and we have seen VRM strive to meet its competitors' level by offering more functionality in rental leads/inquiries and direct integration with various reservation platforms. We know how expensive vacation rental software can be and despite some of the limitations in the system, we know we are getting the best product for the cost for the large amount of properties on our rental program. Pros VRM is very easy to use--training new employees, daily tasks like making reservations & maintenance work orders, monthly reconciliation---nothing is hard to master or understand after using the system for a short time. All accounting functions--transfers, expensing accounts, disbursements--these are all very efficient processes and I find it easier to understand than Quickbooks. The guest website for bookings is enhanced responsive, it looks good, and it's easy to use as well. The reports available are robust and practical for our needs. There are several attributes available to apply to properties so that we can share as much info as possible with prospective guests. Help Desk is responsive to basic problems that arise in the software and frequently release new updates to the system. Compared to other software companies, the cost is very reasonable and it is very nice to have direct integrations available for so many popular third party reservation platforms. VRM software is geared toward and understands weekly and monthly vacation rental functionality needs. Cons Functionality is not consistent in all areas of the software. They have done recent releases that have remedied some of these, but not all. Dates are a big deal in all aspects of VRM and the pro of having VRM being such an easy system to use is also a con in that it is very easy to make a mistake and very hard to find where and why that mistake was made. It is a good thing that VRM is heavily permission based, but there should be even more refinement, such as not allowing managers to change travel agencies on the reservation level (opportunity for messing with commissions). You are allowed to provide feature requests, but I sometimes feel that they are not always thought of as priority based upon the email responses I've received. While I know that software companies work hand in hand with third party booking platforms to set up direct integrations, and most of these are still new, the Airbnb integration seems incomplete and I almost wish that an integration had all of its functionality in place prior to its release than only specific features, just so it can be live. VRM is not as refined in daily rentals as it is in weekly and monthly rentals in that daily rentals' rates are much more time consuming to set up, with more season/rate groups required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 1-3 years ### "Better Options Exist but still works" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 March 26, 2019 Once again, great for what they are capable to provide. Pros I came into this software with a job change and the software works but frankly, better options exist. VRM does the best they can with their team. They have done a great job with our e-commerce project but the reality is that they cannot compete with more major players. We are researching other options and have found that for a similar price, we can get a better software. Cons All help service issues are via email when many could be taken care of with a quick phone call. The reporting available is absolutely horrid compare to previous software I've worked with.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/Founder Used the software for: 1-3 years ### "Real people providing real solutions; true customer focussed." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2019 Overall we are absolutely THRILLED!!! We moved from a competitors software mainly for the accounting and compliance aspects with the NCREC, and they delivered with A+++ service and software in these areas. The VRM management team met with us intensively over the first 6 months of our partnership, and our rep was amazing throughout the training an on-boarding process. Their team listened closely to our constructive criticism, ideas, and special requests; and, at every turn either delivered exactly what we asked for/needed, or at the very least placed things into development with regular updates on launch of new software updates.We could not be more thrilled with the VRM team, the software, and the absolutely top-notch customer service focus! Pros The people. Sure, that may seem counter-intuitive when asked about the best part of the VRM "software", but even the best software fails if the people behind it cannot deliver on the customer-facing aspects of the business. No software is perfect, but a people-focused company can readily address issues, create out-of-the-box solutions, and always listen to the requests, concerns and needs of the client. That is the VRM team. The software itself is awesome in summary aspects; particularly in regard to accounting and compliance. Unmatched in the industry. The website and guest service aspects of the software continue to improve and have grown to a B+, but I am confident will be up to an "A" in the next year. Cons The VRM software has had some aspects that were a bit "dated" and clunky at first; however, as I shared in my prior comments, they have worked and continue to work to update things and move well into the 21st century. Their goal is to become the leader in the vacation rental software field, and I believe they will get there. Again, awesome team, with the right focus and attitude at every level. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "VRM will address all of your software needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2019 I have had some ups and downs (as expected) with VRM since we launched. Overall, they are a fantastic company to work with and truly care about your software needs. They listen to you and address any issues that may arise. I know that the entire company staff is always available to me and that means a lot. Pros The software is easy to use and the best thing about it is the accounting functionality. The VRM team is adamant about this aspect of their software. The training was fabulous and the support team is always there for you. Another VERY positve feature about VRM is that they are very willing to adapt to your needs and "make it happen" if you need something that is not currently offered. Suggest it and they will build it! They are here for you! Cons The main beef I have is the "pre-communication" of new releases. I would like to know when the new release is coming out and what the releases is going to address before it happens. I have addressed this with VRM staff and they are aware of this issue and are making the changes to let the customers know what is coming down the pipeline before it hits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: 3-5 years ### "VRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2019 Our company has been with VRM since 2002. When I came to work here I was ready to reinvent the wheel and find a different software company that had a more up to date seeming interface and other features... we did not make a change and I am very happy that I paused and decided to communicate with my quesitons rather than be frustrated and really took the time to form a working relationship. Their product is equal to any out there on the market (trust me, I shopped around) and if they learn their product is missing a component they are constantly improving and working to fill a void. Pros What I enjoy MOST about VRM is the teams willingness to work with their customer on any questions they have and they also listen to the suggestions on how new features will work best with their business model. Their follow through is amazing. Cons Sometimes the new features are cumbersome to set up and I would like the guest email system to have more tag options... and also have more options for visual design. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: 3-5 years ### "Stable platform with excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2019 Pros VRM understand the ins and outs of a vacation management business so the platform was created with our needs in mind. This is a super stable software with excellent customer service. They have kept their client base small. Our previous software company grew too fast and was unable to meet our needs. VRM definitely puts their clients first. They keep up with the industry and adapt their software accordingly, but changes only come after thorough beta testing. Cons Most reports are PDF based, but they are addressing this and have converted many reports so that you have a choice of format including Excel. They're also integrating with outside data vendors to give us better access to the performance indicators of our choice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/Direction of Operations Used the software for: 3-5 years ### "VRM is the Best All-Around for Vacation Rental Companies!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2019 We started using VRM over 12 years ago in our previous management company. In the beginning and over the years, their training, customer service and willingness to customize to our needs was amazing and just kept getting better and better. When we opened our new management company, there was never a question we wouldn't use VRM again. The training period was very well laid-out and organized, their customer service is a delight in this day and age, and their employees are long-term and extremely knowledgeable about the product. We wouldn't be where we are without them. Pros User-friendly, the ease of training, follow-up support, very quick turnaround time with Help Desk, care/professionalism/friendliness of staff. Cons Any con that we've run across over the years, their staff has worked tirelessly to customize for us. They are always open to suggestions, and willing to try their best to take care of our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Property Manager/Broker Used the software for: 3-5 years ### "Reliable, Dependable & Friendly Software & Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2019 Being one of the first real estate companies to test out Virtual Resort Manager, the journey has been exciting and beneficial from day one. Starting out with a very simple software with the basics, to expanding out to a more defined, innovative software, has helped our business become more organized in a very rapidly growing industry. Organization has always been a key tool for our company. With Virtual Resort Manager revamping their system by listening to their clients needs, it has helped us grow and produce on a better level and keep our records/inventory organized to help us stay efficient. Virtual Resort Manager is always a click of an email or help ticket away. Pros The easy use of navigation to expedite day to day functions that help make our jobs efficient. Cons Some of the reports need to expand to be more useful to our individual companies needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Rocky Point Properties, Inc. - Very happy I chose VRM!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2019 Excellent! Pros From the initial demo to set up and support, I have been extremely happy with VRM. I spent a lot of time researching different reservation systems and VRM had everything we needed and more. This system has allowed me to spend time in other areas of my business that I was not able to before. The accounting side is fantastic and one of the most important things to me is the development team continues to evolve, update and refine the program. Cons I am a hands on learner and I like to figure things out on my own. The only "con" and I understand why it is this way, is that I do not have some of the control in the system. I need to call support and have them do certain things, like deleting a custom charge. Thankfully, they are very responsive and I don't have to wait long. This is an extremely picky "con" and I really wouldn't call it that anyway. More of a safe-guard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92702/Virtual-Resort-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Virtual Resort Manager](https://www.capterra.com/compare/92702-152433/Virtual-Resort-Manager-vs-Hostaway) [Lodgify vs Virtual Resort Manager](https://www.capterra.com/compare/92702-131924/Virtual-Resort-Manager-vs-Lodgify)