SiteLink Software

SiteLink Web Edition

5 / 5 351 reviews

Who Uses This Software?

SiteLink Web Edition is preferred choice throughout the world for single-store and large operators. Software supports many languages with unlimited number of users from unlimited number of locations.


Average Ratings

351 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SiteLink Software
  • www.sitelink.com/
  • Founded 1996
  • United States

About SiteLink Web Edition

Feature-rich self-storage software, quality service and user-friendly design make SiteLink a scalable favorite of single & multi-store operators. Sites under 250 units enjoy special packages including an eCommerce website. Profit-generating features include: online reservations, rentals & payments; electronic signature; revenue management; CRM; phone integration; email & text messaging. Choose from 50+ SiteLink Marketplace integrations including call centers, kiosks, listing services & more.


SiteLink Web Edition Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

SiteLink Web Edition Reviews Recently Reviewed!


SiteLink web edition lacks the ability to seamlessly run multiple facilities remotely

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use that the software offers. The learning curve is very small. The online training videos are great, support is excellent when they are able to help with your issue. Everything is in a place that seems to make sense. The flow from step-to-step is there. Fast process to rent, move-out, take payments, etc.

Cons: My biggest dislike about SiteLink web edition is the fact that if you run multiple locations as I do, then you have to log off of one location and then login to the other location for everything you need to do. You cannot have multiple locations open on one computer at the same time. There is also a huge issue with using DoorKing software and gate controllers with SiteLink when you are running multiple facilities. The online version of SiteLink, MyHub is getting better, but is FAR behind the competition in terms of functionality. It lacks so many features that are absolutely imperative to run daily operations that it forces you to use the Web Edition and spend wasted time switching from one location to the other, even when they are all under the same corporate code. If MyHub had the functionality of Web Edition I would be a SiteLink user for life, but it doesn't and as far as I can see, updates are slow going with no information given to users on what is coming, when it is coming, or any real insights. The repeated answer I have been given is "we are working on that", or "it is a known issue", yet no details on a fix. This leaves me constantly frustrated and currently looking for a better PMS that will do what I need, is cloud based, and will work with my Kiosk, website for online rentals and gate controllers. If I find something that fits those needs, I will leave SiteLink without second guessing my choice. I feel like I have wasted valuable time waiting for updates.

Overall: The only benefit I can say that I have gotten is that it is easy to use for what it is. The time wasted logging in and out of different locations to run daily operations remotely and the lack of a fully functional cloud based solution has made any benefit to using this software seem non existent.

Vendor Response

by SiteLink Software on May 11, 2018

We appreciate your taking our call to help the other day. I am glad we were able to show how you to eliminate logging in and out and demonstrate how you switch locations instantly. SiteLink myHub has the tools for daily opertion as we pointed out. The list of industry-exclusive myHub features is actually quite long. Take the fast speed, up-time, the 3-D map in both myHub and on websites, interactive reminders, revenue management, texting options, or on-click access for a full view of tenant records. We continue to share our myHub road map in our newsletters and will add coming features to the bulletin board in SiteLink - thank you for pointing out ways for more visibility. Please continue to share your feedback with your account rep. Thank you, Team SiteLink

Sitelink has been our trusted partner in success

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Without Sitelink we would have gotten sloppy with tenant records, gate codes, etc. Sitelink provides a common sense place for all of the information pieces. This has been especially helpful. The integrations and partnerships from the Sitelink Marketplace has made it much less time consuming to find and execute these additional services. Without these pre-vetted solutions i would have had trouble finding the right vendors. I have used only Sitelink partners and have only made one change in the 10 years which was to switch credit card processing to Sitelink Merchant Services.

Pros: Easy to learn and covers all of the bases. Very tight package, with vetted integrations and few bugs. Almost never have issues. Reminds me of the Apple ecosystem in its simplicity and reliability. Also I understand that the way they have built the server/pc standalone client/ and web client is the most reliable/secure. I simply wouldn't trust to do business with a web only version, because most of our issues over the years have been internet short outages. My manager started using Sitelink in 2007 had only used a computer in a very limited basis. She was able to rent units and do basic functions on day one. My appreciation to the Sitelink Team!

Cons: The only thing i'm going to say is a pro as well as a con. The price seems like alot sometimes when i think of the free or low cost options. HOWEVER; Sitelink has maintained a fixed price for us i'm going to say since we upgraded to the Web version. I believe this was 5-6 years ago. Most recently they even lowered the monthly fee thru the bundled promotion. The biggest thing is this, all of the integrations, pricing assistance, competitor tracking, website integration is beautiful as well as the credit card billing. I know these have allowed us to get and keep more customers per month, at a higher rent and longer stays. At my pricing level that only take 2-3 units to pay for the service. Again seems like alot but i can't imagine where we would be without this nice package. Recently swithed my credit card processing to Sitelink Merchant Services based on my trust of their partnership.

Vendor Response

by SiteLink Software on August 30, 2017

"What a wonderful testimony Wendell, thank you! You hit on a key point sometimes overlooked by those shopping for self-storage software¿properly implemented, feature-rich software should help bring in substantially more revenue than its cost. Increased efficiency, automation, reminders, revenue management, detailed reporting and Customer Relationship Management are just a few of the features that make SiteLink the self-storage industry's software of choice. Implementing decades of customer feedback helps keep SiteLink's user interface easy to use and operate. Have you tried our browser-based SiteLink myHub to log into your SiteLink Web Edition databases from any computer, smartphone or tablet? Move tenants in and out, take payments, manage leads to lease, view graphic reporting and much more. Try it out at myhub.sitelink.com, it is free with your Web Edition subscription. As always, please call our customer support staff should you need any assistance. You also hit on another key differentiation, the power of integrations. SiteLink's API is touted as the most comprehensive and preferred by 3rd party vendors who supply additional products and services to operators. Services like tenant insurance, web design, call centers, listing services and more. In fact, there are more than sixty SiteLink Marketplace partners to choose. It's important to find the best fit for one's business, and we are glad SiteLink's vetted partnerships helped you find integrated services, which run right out of SiteLink. Thanks again for taking the time to outline the benefits you are receiving from SiteLink and SiteLink Merchant Services. Here is to another ten years working together!"

Happy with Web Edition

Mar 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I feel like it's easy to use. Particularly the move in/move out and transfer process. I think the credit card process is easy to use too. If ever I have a problem the folks at SiteLink are always ready to help.

Cons: That it's not available on my mobile device. I think it would be beneficial to have this Web Edition available on a mobile device to be able to access when not in office.

Vendor Response

by SiteLink Software on March 17, 2017

"We appreciate the positive review Susan; thank you! SiteLink's Customer Support Representatives pride themselves on answering any question and solving any issue quickly in an upbeat, friendly manner. And because SiteLink incorporate's TeamViewer screen-sharing technology, the support team is able to remotely walk a customer through the answer using the customer's own computer. To address the Con you listed as 'not being available on your mobile device", we wanted to point out that there are a number of functions you can access from your phone. You may login to myhub.sitelink.com in any web browser on any device (tablet, smartphone, PC or MAC) using your same SiteLink Web Edition login credentials. Currently you can perform move-ins/outs, transfers and take payments using SiteLink myHub (a free browser-based companion to SiteLink Web Edition.) Also included is eFile management for electronic lease processing, monitoring, follow-up and lightening fast lease audits. Access an interactive Walk-though report right from your phone; add notes, mark a unit as overlocked, etc. - all being synced with your SiteLink Web Edition database in the cloud. View a number of reports and even a high-level reporting dashboard using SiteLink myHub. And this is only the beginning, additional functions will be added to SiteLink myHub this year. Give it a try and let us know what you think; call our customer support if you have any questions whatsoever. "

SL Tech Support is THE BEST & AWESOME!!!

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: USER FRIENDLY, INTUITIVE, TECH SUPPORT, THE FACT YOU HAVE A REPORTING SPECIALIST I CAN ACTUALLY CALL AND HE WILL ANSWER, AND SL'S DEDICATION TO PROVIDING EXCELLENT CUSTOMER SERVICE, AS WE DO AT OUR FACILITY, LOVING THIS "PARTNERSHIP" WITH THEM!

Cons: THAT I DON'T KNOW IT ALL INSIDE AND OUT RIGHT NOW! (lol But that's NOT A SL CON) :)

Overall: I called in to ask basically a couple of questions on the Rent Roll report. After about 30 minutes on the phone with Customer support representative, I HAVE LEARNED A PLETHORA OF KNOWLEDGE ON HOW SITELINK REPORTING, TENANT MANAGEMENT, AND SET UP OPTIONS WORK! I AM SO EXCITED!! I AM CALLING THE OWNERS RIGHT NOW AND TELLING THEM I WANT TO HAVE A SL SPECIALIST TO TEACH ME MORE! I'M NOT TYPICALLY THIS "GEEKY", BUT that Customer support representative HAS ME SO EXCITED ABOUT LEARNING MORE AND MORE! I WANT TO NOW TACKLE SITELINKS MERCHANT PROGRAM BECAUSE WE ARE NOT USING THEM RIGHT NOW (WE USE SBOA) AND I WANT TO KNOW MORE ABOUT SL'S PROGRAM! Additionally, EVERY SINGLE TIME I CALL IN TO SL'S , CHOOSE OPTION #2, I ALWAYS GET PROMPT ATTENTION, EVERY SINGLE TIME IT'S LITERALLY LESS THAN ONE MINUTE TO GET A LIVE PERSON ON THE PHONE. IN TODAY'S WORLD, WHERE BIG CORPORATIONS DO NOT UNDERSTAND HOW IMPORTANT GOOD CUSTOMER SERVICE IS TO THEIR USERS, SL NAILS IT - I AM ONE EXCITED GIRL RIGHT NOW BECAUSE OF SITELINK AND WHAT'S TO COME IN THE FUTURE! BIG THANKS TO ALL, BUT A VERY SPECIAL THANKS TO Customer support representative guy BECAUSE HE CLEARED UP SO MANY THINGS FOR ME TODAY AND TAUGHT ME A LOT OF STUFF THAT I CAN PASS ON. I AM LOVING IT! THANK YOU! :)

Recommendations to other buyers: I think you guys should do more local training on a regular basis. I don't think people know what they don't know!! Come to the major cities, let us know you're here, give us options to share, as your users, on enhancements, bugs, fixes, patches, etc. we feel are necessary! But you're doing a great job, so come on....

Vendor Response

by SiteLink Software on February 23, 2017

Your passion is contagious, thank you! Thank you for your effort to reach out and ask questions. You can get so many ideas out of the same one report (like the Rent Roll), depending on your goal. Export it (all reports export to pdf, excel and txt) to excel to get so much more. Email reports on the fly, or schedule regular emails, and select the file type (excel, pdf, txt) There is no substitute for support and training, as you explain so well. That's why we take phone service so seriously. We live and die by customer satisfaction and offer so many different flavors of service: we like to travel to stores or have owners and managers come to our office. ALL ,not just some, who visit us have told us: 1. our people make the difference. Every visitor has been blown away by the discipline, knowledge and professionalism of our group. 2. the collegial, cooperative culture (including canine companions) delivers quality output. So please, visit! Thank you!

AWSOME, POSSUM

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The credit card process I like the most cause I have the time I needed to do other stuff, with out a maintenance man on the 1st it was awful.

Cons: Give a credit when customer has zero balance, or maybe I don't know how.

Overall: My name is Frances, manager of 325 unit facility. I wasn't to happy changing from site link stand alone to web edition. I was always rushing cause seems like the 1st of the month was tomorrow, that meant that I had to spend 2.5 hrs running credit cards, whether it was my day off (Sunday) credit cards had to be processed. 2 part tickets were cut and file, (don't have to do that anymore, don't have all that bulk). The 2nd part detach for the end of day summary report. My day started at 7am rushing to be ready to open at 9am. NOW it takes me 5-7 mins to run my credit cards, I don't have to worry if someone will interrupts me, causing me to have a mistake, then taking time to track , correct , double entry, no entry, this is an experience that has been worth the money that the owner invested. Site Link has allowed me to do early walk thrus, remove old leases, and files. A smoother start of day, take a break, lunch away from office. I met our rep, an angel with knowledge of how to teach someone that is needing assistance, a people person, he is a good asset to Site Link. I recommend this software to you and a teacher like our rep.

Recommendations to other buyers: Take notes to reference to.

Vendor Response

by SiteLink Software on September 02, 2016

Hi Frances, Thank you for the kind words. Sebastian is one of 6 sales people who are not "typical" sales. Sales has to know the program inside and out, not just "sell" it. Every person here worked in technical support when they first started at SiteLink. Everyone here has to know our product. I am glad you see the faster operation and added features of Web Edition, vs the older PC-based SiteLink. Web Edition is a huge step up, not just "doing the same as PC-based SiteLink, just on the Internet." Consider adding ACH or bank draft to eliminate credit card fees. Ask us to get started - SiteLink Merchant Services offers both ACH and credit card processing! Finally, there are ways to give tenants credits even if they do not owe anything. Please call or email us to show how. One such method: create a new charge, apply a credit. That way, we track all liabilities and respective dates on financial reports; both on the accrual or cash basis of accounting. Thank you!

An Awesome Experience!

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The biggest advantage of using Sitelink and Sitelink Merchant Services is the seamless usage. What I mean about that is...when a transaction doesn't record properly in Sitelink, or on a tenants card, there is no ability for finger pointing between Management system and Merchant supplier, no back and forth - Sitelink just handles it. And I must say, we haven't even had any instances of that - our prior Management System and Merchant supplier, would send us back and forth so many times that we would just give up and manually record or refund to make it right. We've seen a lot of systems over the years, as we acquire and take on previous systems and convert them. We now convert to Sitelink - Day One! We also smile to ourselves when we learn a selling location is already ON Sitelink , we know our lives are going to be so much easier. The Sitelink team are top-notch, they not only know what THEY are doing, the are not satisfied until WE know what we are doing - quite a feat for a technology company! Unsurpassed!! As far as conversions go - Sitelink does it all - easy peasy!

Cons: The only Con I can think of for Merchant Services is the paperwork to get through! I have to say this was a complaint of mine on our previous suppliers as well, however. Really, there is no different, but once it's all signed up - it's just a sit back and wait until the debit machines are delivered, charge them up and plug them in - it's just that easy!

Overall: We have been using Sitelink Web Edition and Corporate Control Centre for years. When they said they had become merchant service providers, we were immediately intrigued by the idea. We thought we'd give it a try with a handful of new acquisitions, I mean - why not? We had such a positive experience that we chose to move all our merchant services to Sitelink.

Recommendations to other buyers: My only advise about this software is to start using it! It has saved me sooooo much time over the years. Also, the auditors love the reports - this is huge! With previous systems, it's been a struggle to explain, piece together, balance and justify. Plus they appreciate the security behind the scenes and our ability to monitor and report the happenings at all our stores, all from Head Office!

Vendor Response

by SiteLink Software on June 29, 2016

Thank you so much for the comments! We are always working on reducing the application process. It does depend on the store - the first one can take longer than all subsequent ones, for example. And, our OneSupport, our in-house service for software and merchant processing under 1 roof sets up your merchant accounts in SiteLink. You no longer need to waste time doing that yourself...Thanks so much!

First time Manager/co-owner of self storage

Feb 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It takes a team to be successful. I¿m glad I have SiteLink. I¿m not a computer expert so all this was a challenge for me. Every time I thought I couldn¿t, SiteLink taught me that I could.

Pros: SiteLink¿s customer service. I don¿ have to wait long to receive help with an issue. SiteLink has great teaching videos.

Cons: I have to purchase other software. I would have liked a bundle purchase under one company. Example: Sitelink, Blue Moon, Gate, Card Merchant.

Vendor Response

by SiteLink Software on February 27, 2018

Glad to hear you are using our live support; we are here to help you! Thank you Melissa for leaving us a 5 star review. To clear up a few of your concerns, SiteLink does offer bundle solutions for credit card processing through our SiteLink Merchant Services with the industry-first OneSupport delivering software and payment processing support under one roof. And while SiteLink doesn't manufacture gate systems we do seamlessly integrate with most on the market. SiteLink's integration with Blue Moon for the TSSA lease is second to none and is fully integrated with SiteLink eSign¿, the free electric signature capture and storage tool built right into SiteLink Web Edition, you do not even have to leave SiteLink to initiate, receive or resend lease agreements. Not ready for eSign, no problem, the Blue Moon integration will grab the current TSSA lease and pre-populate it with client and unit information and all you have to do is print and have customer sign. While bundling everything within a single company sounds like a good approach, it is sometimes best to let experts in certain fields do what they do best. It is why many luxury car manufacturers use Bose stereo systems rather than build the stereos and speakers themselves - it allows them to focus on the car itself. Same holds true for self-storage management software. If you haven't registered for the free SiteLink Certified Professional training program, please do so at training.sitelink.com and accelerate your learning. Please think of SiteLink as a partner - not only in support and training, but as a resource for all things self-storage. Visit StorageFroum.Sitelink.com, a discussion-based website designed for the SiteLink community and open to the self-storage industry as a whole. In StorageForum, users can discuss SiteLink software, ask industry-specific questions, discover marketplace partners and explore the unique aspects of the self-storage business. Take advantage of our online training videos, FAQs, support and industry webinars, and of course keep taking advantage of our live Tech Support to assist with anything that comes up. Good luck on your latest endeavor, we are here to help with your success and as always, never hesitate to give us a call.

I had SiteLink stand alone, why pay for Web Edition?

Aug 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The revenue management tool has helped our facility increase revenue by almost 10% in our first year of using it. The ability to automate letters, past due and auction tasks has saved us a great deal of time. We have used a variety of SiteLinks partners to give our tenants many services we never could before suck as online rentals and reservations, online payments, online account management and much more.

Cons: Some of the things you need to do are not easy to find like sending an SMS message to a tenant who is not past due and a few others. Also the screen layouts could use a touch of color they are a little on the bland side.

Overall: As a SiteLink stand alone user for years I resisted the efforts of my sales rep to switch to Web Edition and then one day he gave me a good deal and I gave in and I have never regretted it.

Vendor Response

by SiteLink Software on August 25, 2016

Thank you for your review! I am very happy you switched to Web Edition and made more money! That's the best news - and our mission. Please call us about SMS and other settings. The Reminders menu shows you automatically when to send text messages. You can send one-off texts from each tenant's Notes menu. So, you can text from a) Tasks and Letters, b) tenant Notes menu, c) CRM menu, and d) the Reprint Forms menu. Let us know if we can show you where to set up and send the text messages you envision. We use standard Windows colors and regret they are not vibrant enough for you. Our new myHub, the browser based version of the web-based SiteLink Web Edition, will have a new color scheme. It's due in Q4 2016 and will run side by side Web Edition. Thank you!

Superior Product

Jul 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and conveyance of reporting. Easy to decipher information and trends.

Cons: That it doesn't have a more detailed revenue management component. Would like to be able to drill down further and have more dynamic pricing model where I could adjust rates daily or even hourly without having to conduct it manually on my own. That is where the industry's yield management is headed. In fact, it's already there with the REITS.

Overall: Been in the industry for 17 years now and we've never used anything other than SiteLink and never will.

Recommendations to other buyers: Perhaps considering lowering the price for small facilities to allow SL to penetrate more of the industries smaller, even unmanned, sites.

Vendor Response

by SiteLink Software on August 01, 2016

Thank you! Limitless options exist for revenue management. SiteLink strikes a balance between an overwhelming number of features and ease of use. Fact: more owners use SiteLink vs. any other revenue management system. SiteLink's revenue management, aka Price Optimizer, adjusts prices in real time already, even on your website. Just like REITs do. The SiteLink API lets you adjust prices instantly and apply any criteria or algorithm, and change it anytime. The Price Optimizer lets you use EXCEL to apply your criteria (or algorithm) and update SiteLink prices - in real time. SiteLink integrates with Veritec and Qstrom's District Manager. If I know what you are adjusting manually, and why, I will show you shortcuts. Ask us about the SiteLink Special with eCommerce website - and the industry's lowest prices for small stores. Our "smallest" operators have fewer than 24 units at a single location. SiteLink always wins on price.

Couldn't Be happier

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The customer service and the functionality is pretty slick. I never have software issues, and the only time I have to call customer service

Cons: Some small things that make it hard to use (editing the map is a little clunky), and the portable storage portion is a little confusing.

Overall: We have quite a few locations that we manage on Sitelink, and it has been a wonderful experience. When something goes wrong, or I can't figure something out, sitelink customer service is on the ball, and will help me get up and running in no time. Sitelink Web Edition is fantastic!

Vendor Response

by SiteLink Software on February 08, 2017

Thank you! I am glad you appreciate the built-in map editor. Clients comparing software find ours the most flexible, the most feature-rich. As one client put it: if you can use the mouse, you can set up and change the SiteLink property map. You can put multiple units on the map at a time, turn and angle them, etc. The key: you can change unit sizes, location and numbering on your free, built-in SiteLink property map yourself, on the fly. You do not have to have us make those changes. It goes without saying that that SiteLink property map is different from the built-in link to Google Maps showing your commercial vs residential clients, marketing data and competitors' locations. SiteLink for Mobile Storage is a different product than SiteLink for Self-Storage. It includes more options for routing, scheduling, dispatch and inquiry management. We offer a special video and phone training for SiteLink for Mobile Storage. Please inquire anytime. Thank you!

Storage Solutions in Headingley Manitoba LOVES Sitelink!

Feb 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Customer Service

Cons: Need more insight into what the reports cover. Usually the request comes from our accountants who do not regularly ask for reports covering specifics. Because the request are few, I do not learn all the reports provided and need to SEARCH to find the one that would answer the specific question.

Overall: 2 years ago I knew nothing about Sitelink. Thanks to the fantastic, incredible, Sitelink Customer Service, I am a very confident user; did not take long. Sitelink provides all that I need to run 300 units and more. Appreciate Sitelink people!

Recommendations to other buyers: Suggest a SEARCH option for reports; enter in a question and the SEARCH option would show the report or reports that would answer.

Vendor Response

by SiteLink Software on February 08, 2017

Thank you so much for your feedback. We already group reports by topic such as financial, management, tenants, and units. I can suggest a call to our 7 Day/week service desk. They can best suggest the proper report. The challenge with a search feature for reports is this: it would have to include more than the name in the topic of the report which we already list. Your accountants and you are likely looking for reports showing multiple combinations of data. There are usually more than one report that fit that criteria. Give us a call and we'll show you what you're looking for. Good news is, all the reports you want are there and we have you covered. Thank you!

Great customer service

Jun 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to plug in with other vendors for advertising, signing leases, insurance programs etc...

Cons: I would like a way to electronically file leases so we can look at them remotely in a drop box type account, then when the tenant moves out it auto files it in your moved out folder and you can set it to save the file for XXX number of years before deleting.

Overall: They have great customer service, available to talk and walk you thru problems. We have new manager on occasion and this feature saves me time.

Recommendations to other buyers: It would be great to have an E-sign feature that then went to the manager to click an auto sign for full execution then save the lease copy electronically.

Vendor Response

by SiteLink Software on June 29, 2016

Thanks for that! Great news - SiteLink eSign (TM) already works the way you request! Please call us for a demo or walk-through. SiteLink stays with the tenant's file for 7 years AFTER they move out. SiteLink eSign is free and eliminates the need for other commercial products for signature capture and document storage. The Lease Audit tool is invaluable and not available with other, similar products. It gives you access too all leases and each field on every lease on one screen. See which leases are completed vs still out awaiting signatures. SiteLink eSign works at stores, for rentals by phone and online reservations and rentals. Thank you!

Sitelink review

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: the overall look could be updated

Pros: I like how the customer service is very friendly and always helps very promptly and will give new suggestions on how to make our office life easier

Cons: The gate system will lag sometimes and customers will not be able to get into the facility and they will complain and we have to restart the system

Vendor Response

by SiteLink Software on May 20, 2017

Thank you, Haley, for mentioning our wonderful support staff. Our team, from customer support straight through to our developers take pride in offering a great customer experience. An easy to use interface and knowledgeable, friendly support staff are cornerstones of our company. If you haven't already, please call the support staff to specifically address the gate system lag. There are a number of variables that could be at play, from a system setting to the type of gate or even the computer running the gate or SiteLink software. Regarding the look of the software - have you logged into myhub.sitelink.com using your Web Edition credentials? SiteLink myHub offers lightning fast, browser-based access to your database for operational tasks like moving tenants in and out, taking payments, converting Leads to Lease, running reports, and more¿all in a modern interface designed for fewer clicks and efficient operation. Let us know what you think.

Started using Sitelink in 2007. Excellent Software

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I "still" use the non-web based version. I like how easy the map is to configure and move units. Reports are awesome. I also use Firstdata with Sitelink, very easy to take payments and setup credit cards for autopay. As always, tech support is there to quickly handle any problems I have had with user/operator issues.

Cons: Would like to see some extra features on the map, I have 15+ acres of storage scattered every direction and it would be nice to have the ability to add roads and/or other buildings.

Overall: I don't need to rely on my brain to remember when rents are due or when to invoice, process credit cards or overlock units.

Vendor Response

by SiteLink Software on January 30, 2018

Thank you so much for your comments! The new map in SiteLink Web Edition actually does include tools to create drive ways, stairwells and elevators, fences, dumpsters and others. The beauty of all maps - the editor allowing you to set it up and make changes yourself, anytime. Because you like the SiteLink Merchant Services (SLMS) credit card processing in the PC-based, Windows version, you would love the reconciliation reports, single log-in feature for SiteLink and virtual terminal, and other unique features only SLMS offers. Thank you!

So easy to use

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to use

Cons: I wish that we would be able to fix errors that are found even after the day close has been done.

Overall: I have used this software for 3 years or so. I have been in the storage business for 12+ years. This has been the best software I have used. It is simple to use and easy to train new people to use.

Recommendations to other buyers: A paper training book would be helpful

Vendor Response

by SiteLink Software on April 17, 2017

Thank you for your comments and for being a customer! Our support can show you in detail how to handle training and reversing transactions (fixing errors). In short: we have learned about our users they find our phone training, our standard and custom, on-demand, free webinars, video training and 7-day phone service more convenient than manuals. Those become outdated fast. All of our training and service options, including those listed here, are always free (!) You can reverse many transactions, such as accidental move-outs and payments posted to wrong accounts, even after a daily close. If you recorded the wrong payment amount and closed the day even though the totals are off, we can show how to reverse the close and make adjustments. We track all of these activities on our audit reports. Please call or email support or myself if we can assist, show steps in more detail. Thank you! Markus Hecker COO, SiteLink Software

I do not think I would still be in the self storage business without Sitelink.

Apr 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: THE TECH TEAM... knowing they are there....the remote control .... they clearly understand and explain things.... they will suggest better ways to use the software... they will help when the problem is in the setup of the customer's computer system...ALSO ... I like Sitelink getting into the credit card business .

Cons: I would like Sitelink to get into the gate control software business. This is the one area that I feel least in control

Overall: keeps me in the self storage business.... I am expanding and Sitelink is a primary cause of my success

Vendor Response

by SiteLink Software on May 01, 2017

Thank you John. We are a resource for all things self-storage, not just software. SiteLink powers websites, call centers and so many other areas. I appreciate your calling on us for discussions and insights we can offer in all of these areas Clients have loved SiteLink Merchant Services for the OneSupport, the service under one roof. Our integration has helped with PCI compliance, limited integrity fees and reduced the speed to reconcile. Thank you for working with SiteLink - we consider our services more than just software but tools to help owners make money and succeed. Thank you!

Sitelink allows us to get the job done both efficiently and effectively.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and our new employees are able to catch on fairly quickly especially with Sitelinks training function which makes our training on the software a breeze. Leads are also very easy to track and this helps us convert more of them into actual rentals.

Cons: Speed. Because it is web based we are at times at the mercy of bad internet speeds. Updates are not user friendly. We would also like to know what are the updates or changes to the software with every update Sitelink runs so we have a better idea of what the updates are actually for. Also when using the search on corporate control I often have trouble finding some of the accounts when I use the search queue. It pulls a ton of old moved out accounts and i have to use more information to narrow my search and pull current primary accounts. It also often takes way too long to launch Sitelink from corporate control in order to access a customer account in more detail.

Overall: Helps me manage my facility with ease.

Vendor Response

by SiteLink Software on May 10, 2018

Thank you Claudia for the feedback and mentioning your positive experiences with the free SiteLink Certified Professional training program and our Lead to Lease workflow! We understand having to rely on Internet speed can be frustrating. To minimize problems, we use top-tier data centers that are widely known for consistently fast response times, documented 99.997% server uptime and overall reliability. The SiteLink development team continually seeks to enhance infrastructure performance to boost transaction speed on all devices, including tablets and mobile phones. We communicate SiteLink Web Edition software updates in bulletins within the software and via email starting a week prior to an update. We include a link to release notes with details about the update. Please reach out to customer support if you are not receiving our notices. Customer support can address your Corporate Control Center search issues which may be a result of poor Internet speed or incorrect setting.

I have had 3 other computer programs and this is the best

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of using it and the Site link techs when I need some help It.speeds up my work. I also
have a daily close that gives me all the information I need to make out the Deposit for the next day. I can make out my deposit slip and check it against each transaction

Cons: I can't think of anything I don't like. Well some times I have customers who change there mind about moving in or moving to another Storage unit and if it's the next day it's very hard to fix these kinds of things with out the help of Site link tech support.

Overall: confidence in using it. Makes my day more enjoyable

Vendor Response

by SiteLink Software on July 10, 2017

We appreciate the 5 star review Judy! We never tire of hearing that our software makes our customers' days more enjoyable. Thank you for mentioning the power of the daily close, as it allows for more accurate reporting and easier reconciliation. And while it can seem like a pain when someone changes their mind after a day's close, SiteLink is always here to help correct these rare issues when they arise. One thing to consider trying when moving someone in before they are 100% ready, is to use the Reservations feature instead of actually moving them in. Since customers do change their mind, if you enter a reservation instead, then you can quickly convert the reservation to a move-in when they are actually on site and are certain they will be taking the unit, or cancel the reservation at any time without affecting your daily close. As always, feel free to give us a call with any questions or help you may need.

Capterra-loader

I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed.

Cons: The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations.

Overall: Remote access to thousands of tenant accounts.

Vendor Response

by SiteLink Software on April 27, 2018

Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface.

This software is so easy to navigate and even new employees feel comfortable with it.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the functionality, reports, and the support I get if I do encounter a problem which very rarely happens. The fact that the company provides continuous updates to make the product even more user friendly is a huge plus for me.

Cons: The calendar and bulletin board could use some tweaking or improvement. I have a difficult time using it.

Overall: Peace of mind goes a long way. This software was extremely easy to learn and to use.

Vendor Response

by SiteLink Software on September 18, 2017

Thank you for the 5 star review Celeste! We are glad you have found the software easy to learn and use, and that you are enjoying the continual software updates. That's certainly one of the benefits of a cloud solution, you are always on the most up-to-date version. SiteLink myHub, the browser-based interface of SiteLink Web Edition, continues to grow in functionality. We recently added a new Lead to Lease workflow to help convert more leads to rentals. And, adding the Reminders to myHub is one of our current priorities. In doing so, the Reminders screen will get a number of tweaks and improvements. Stay tuned! As always, feel free to give us a call with any questions or help you may need.

SiteLink provides us the best experience daily in helping our customers.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn.

Cons: Having to login every few when I step away from the computer.

Overall: This software is very easy to use and if I do encounter a problem it is taken care of immediately by the customer support group. They are always polite, professional, and knowledgeable. I have used many types of software for various jobs and this is my favorite. I am 62 years old. New technology and the changes we experience are not as easy for me as with younger people that have used computers , tablets and smart phones for most of their lives. I am still learning about different features SiteLink provides and I am excited about new opportunities that are being offered. The webinars are a very good option to be able to learn more also. I appreciate the people that are committed to making things better for us so that we can improve our customer service.

Recommendations to other buyers: No

Vendor Response

by SiteLink Software on March 26, 2017

Hi Celeste, thank you for your kind words. We can show you how to change the setting so you log in less frequently. I appreciate your comments about our support which is trained to help, not lecture. Our development team works hard to add features clients want while keeping SiteLink user-friendly. Thank you for being a client!

Over all I think it is user friendly. However there are some things that could be changed.

Feb 02, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: One item that really needs to be reviewed is the part when you click on payment. Once you have gotten into the payment portion of the move in you cant go back or you will have to start all over again! This has caused lots of extra work. Also during certain parts of the move in you cant go into another part of site link to assist another customer. There seems to be a lot of complaints about paying online. I don't know if its our web page or site link. While doing credit card processing you cant use site link until complete. Reservations to transfer I don't even bother it is too difficult. I just move them in as though the reservation has never been made. That whole process needs adjustments even making the reservation seems to be confusing.
Over all it is a user friendly software until you need to make a change. The move out $ amount isn't really correct because we prorate up to the 10th and if they move out on the first and don't pay for that day their amount due will not be the full months rent. As far as writing off bad debt.
Per upper management Mr. Wicker would like to see the occupancy statistics report in a different layout. During our busy time of the month when payments are due most of the time site link doesn't answer. And as far as emails it will be days before a response so I don't even bother.

Vendor Response

by SiteLink Software on February 04, 2016

Thanks for feedback Rhonda. Below is a run-down; please call Customer Support 919-865-0789. Before taking payment, a move-in must be saved. If then canceled, simply start move-in again by clicking the unit & search for tenant record.Use the "Shortcut" button to access other parts of program during Move-in. Many of our customers offer online payments without complaint. Please send specifics to Customer Support. Access SiteLink from another computer while auto-billing is processing. Converting Reservations to a rental should save time. Locate the tenant in reservation screen & click "Convert" - the unit is already selected & tenant information pre-populated. SiteLink manages prorates by day of move-out & offers flexibility to prevent or allow prorating. The software MUST show/explain the math to accurately report income. Contact us for reporting layout options. For urgent issues call Support & remain on the line, otherwise use email for replies typically the next business day.

Startup business success with Sitelink Web edition and merchant service bundle

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: fully integrated, and customer support is key to maximizing the benefit from the software and all it's power. And pricing. Very competitive and fair.

Cons: nothing.

Overall: We started this business about a year and a half ago with a "if you build it they will come" type of plan. Not knowing where to go we chose Sitelink Web edition literally the day before opening because we had just found out that the original PMS software we tried would not operate as autonomously as Sitelink with our entire system of systems. I called, and we were setting it up in a matter of hours and it was working smoothly from day one. Since then I added the merchant services to my bundle, saved a bundle, and have a PMS that is truly integrated top to bottom, and makes the back end part of the business easy. Truly it is a great program. Add to that the features that you start to learn as you get more familiar, and add to that the incredible customer service for learning new tricks as unique things come up, and Sitelink cannot be beat. There is not anything more that I could ask for. I'm a 100% satisfied customer.

Recommendations to other buyers: Get it, use it, learn it, and it will make running your business easier no doubt. Then you can focus on sales instead of back office.

Vendor Response

by SiteLink Software on April 27, 2017

Success stories like yours never get old AJ, thank you for sharing! Teamwork is how it all works! From our internal staff to a network of 3rd party vendors, the SiteLink Marketplace, who seamlessly integrate the other aspects of your business with SiteLink management software, we are achieving our goals if your time is mostly spent growing your business. Glad to hear your are now taking advantage if SiteLink Merchant Services for your payment processing with SiteLink's OneSupport for software and payment processing under a single roof. Speaking of new features, have you tried logging into SiteLink myHub from the web browser of any tablet, smartphone, Mac or PC? Use your same Web Edition credentials at myhub.sitelink.com to take payments, move tenants in/out, transfer units, manage electronic signatures, graphical dashboard reporting and a lot more - anytime, anywhere. It's free with your Web Edition subscription. Call us with any questions. Thanks again for the glowing review.

All in one Software that does everything!!!

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Automation. Effortless in many ways since customers can manage their own accounts with minimal to no work on our (business) side.

Cons: monthly credit card fee $25

Overall: Tried 2 other softwares before Sitelink and have been blown away by everything it has to offer. Sitelink has streamlined everything and made day to day operations seamless. Our productivity has increased tremendously and our business could not be where it is without Sitelink today.

Recommendations to other buyers: none

Vendor Response

by SiteLink Software on December 02, 2016

Thank you for the review and kind words! I appreciate your comment about the credit card fee. I noticed we have not sent you a quote or discussed pricing that would reflect a $25 charge. I am not sure where you heard or read that and will reach out to clarify. With credit card processing, fees are are both variable - based on volume, card type, etc. - and fixed. Because we process credit cards in-house, we offer support for both software and processing under one roof. We have control over processing fees. With our SiteLink Merchant Services, we can offer tools to lower rates, speed up reconciling (we import Virtual Terminal transactions into SiteLink and put unit numbers on credit card statements, for instance). A free rate review and credit card analysis is one of the hallmarks of SiteLink Merchant Services. Thank you!

The Best for Your Storage Business

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and training videos provided!

Cons: I wish there was a way to preview forms as you edit.

Overall: We have been using SiteLink Web Edition since the beginning! SiteLink provides excellent service and is a very user-friendly program. Their tech support and sales team is like no other. If there's ever an issue, it has been handled and resolved in minutes with ease. My favorite tech person ! This man has helped me tremendously over the years. I highly recommend SiteLink for your storage business!

Recommendations to other buyers: SiteLink has many wonderful features that we were not utilizing. Watch the training videos and learn as much as you can!

Vendor Response

by SiteLink Software on March 09, 2017

Thank you! I am glad you are using the built in forms. SiteLink offers forms in regular text but also HTML format. Create any form or customize existing ones. Change forms easily to SiteLink eSign, capture signatures and store documents electronically. Use as many signatures as you like. SiteLink eSign does not limit text or check boxes or signature fields. If you have not explored text messaging, consider the built-in CRM module to text notices. Thank you!

Excellent program, I highly recommend this.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, very user friendly, great at managing your site for you. At a glance you know who is paid and who owes you and how much.

Cons: Some functions are not reversible. If you make an error in a payment and then do close of business for the day function, you can not undo the error, I wish there was a little more a grace time to make ledger adjustments.

Overall: Increased income, fast customer service, great reporting

Vendor Response

by SiteLink Software on February 08, 2018

Thank you for your comment! You can un-do a Daily Close to make adjustments if necessary. We offer a number of tools to check all payments, by type and detail, before you close. We limit changes AFTER a Daily Close to ensure reporting accuracy. When clients tell us why they want to change payments or charges after a Close, we often find better ways to treat root causes but can always reverse the Close, of course. After a Close, you can always add entries, reversals, NSFs and refunds. Call us if we can help and thank you for using SiteLink, and for posting the review!

The software works very well and handles all of our needs

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has a ton of information available and easy for our team to use. A lot of reports that provide great insight

Cons: sometimes you can get mixed answers when you contact customer support or they will have to follow up with you later to get you an answer.

Vendor Response

by SiteLink Software on July 12, 2017

Hi Mark, thanks for your review. The trick to software is good reporting - giving you the analysis and info you need, when you need it. Even though you may not need some reports often, you have to have them when you do. Our techs are diligent and "don't leave clients hanging." Sometimes, there is just more than one way to get the job done. For example, you can change rent rates in several different ways, depending on the granularity and frequency. Our techs often check with other techs and read up on your company in our system to give you the best answer, even if that means calling you back. Other times, techs check the list of coming development to give you more complete answers. I hope that's not a negative but shows our techs' effort to deliver. Thank you!

Could be better

Apr 05, 2014
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: We use this and I'm currently looking for another self-storage management program. It does include about everything I can imagine that we need but I find it hard to get all the information I want on one screen. I can't customize any of the screens to include all the data I want to see. I have to switch between screens to hunt down details about a unit or tenant.

One thing I find particularly frustrating is the word processing capabilities of the invoicing section. For messages that are to be printed on invoices, each line is a separate entity. There is no word wrap from line to line. Each line is of a fixed length and if you need to make any changes to a line that makes it shorter or longer, you'll need to re-edit every line that follows - no wrapping from line to line.

There is no easy way that I've found to print a site map so that it fits and fills the page optimumly.

If a customer wants to rent more than one unit, they have to be moved in and paid for separately which I consider to be unnecessary extra work.

We're paying $125/month for the web-based version, but not for long. I'm currently reviewing other programs that seem a lot easier to use for about a third of what we're paying now.

Vendor Response

by SiteLink Software on June 16, 2016

Hi Steve, you have probably by now heard lawyers tell why to move tenants into each unit separately. To clarify, you do not have to re-enter tenant names as they rent additional units. Units are linked if you want, or not. Few if any programs offer that choice. Clients love the on-the-fly note feature to insert a comment on the invoice before printing. That note is outside the usual, built-in, most powerful word processor with the most merge fields in the industry; hence the 1-line at a time. Usually those notes are short. I can show you how to set up your map so it fits on one page. Some oblong stores just don't fit on the map if that's how they are "in real life" and you set them up exactly, accordingly, in the map. The map editor in SiteLink is the most flexible, feature rich out there. Consider going through a few more programs to see the difference, get your storage bearings, understand SiteLink and why your peers asked us to add features we have; then let's chat again.

SiteLink Web Edition Review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use.
Easily accessible technical support.

Cons: Form creating and editing can be a little tricky sometimes getting everything in the right spot.

Overall: The software is very easy to use. Technical Support is usually pretty quick with responses. They are constantly updating the software to keep up with the ever changing demands of the self storage industry.

Vendor Response

by SiteLink Software on February 14, 2017

Forms have become complex because there are more than 300 merge fields eliminating manually writing on letters and documents you print in SiteLink. We are here to help adding or changing any of your documents and will input them for you altogether if you like. For Texas operators, SiteLink integrates with Blue Moon, including SiteLink eSign. SiteLink eSign merge fields offer electronic signature capture and document storage not just for rental agreements but any other form such as a lease addendum or auto-bill authorization. All SiteLink eSign forms include forensics and unlimited signature and open text fields - and check boxes. Thank you!

the best of the best

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: customer support

Cons: ?

Overall: i purchased four programs over over fifteen years ago. program works well but what i really like is the support---unbeatable. they have gone way above and beyond to help fix problems on more than one occasion. polite, professional and they get the job done. any program is ok when it works. when it does not, SiteLink shines. purchase with confidence--when your computer crashes, they go to work to get you up and running quickly. five stars is not enough of a rating

Recommendations to other buyers: pay for the support

Vendor Response

by SiteLink Software on February 22, 2017

Thank you so much, so appreciate the kind words. To clarify: SiteLink Web Edition and myHub INCLUDE free 7-day support. There is no separate service plan with those. There was such a plan only with the old Windows version you were using before Web Edition. I am grateful and flattered because you have been a client for so many years. One of our first customers, thank you! There is not another software that has stood the test of time in self-storage by growing, by adding a cloud solution and by keeping as many clients. Thank you!

Extremely Difficult to Learn

Apr 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The software is nice because it is customized to our specific industry. Portable storage is not like traditional storage and our software needs to be set-up differently. SiteLink works well for what we need.

Cons: It is extremely difficult to use! It is difficult to set-up and customize as well. Everything about it is just difficult and not user friendly. We have to use SiteLink since it is partnered with our franchise. The cost per month is pretty hefty compared to what you get as well. If you are looking for a software for your storage facility, your hands are pretty tied. WebSelfStorage is a mess (currently) and SiteLink is just as difficult. If you had to choose your poison, there's a lot more potential with WebSelfStorage and you'd be better off going with them.

Overall: It works well with portable storage needs.

Vendor Response

by SiteLink Software on April 11, 2018

Hi Jen, We regret of the many Go Minis franchisees you seem to struggle. We have worked with Go Minis and other mobile storage operators for years on optimizing features specifically for portable storage. Portable storage is very different from self-storage. Business rules like scheduling, pick up, deliveries etc are not only complex but don't exist in self-storage. We have to offer those features so you can run your business, but the portable software becomes inherently more complex. SiteLink ties in with the Go Minis call center, websites and includes electronic signature and billing features. Have you called our customer service, used our free training and the training videos we created specifically for Go Mini's? We offer these free training tools to ensure everyone can use the features we have added for Go Mini's and other mobile storage businesses. They chose SiteLink after a long vetting period. Thank you, Your SiteLink team

Like the Software. Support needs work

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: using certain features seem to be difficult.

Overall: The tech I was speaking with didn't even know about an option for increasing base rates until I showed him. Had to do it the long way in my opinion.

Vendor Response

by SiteLink Software on April 21, 2017

Rene, we appreciate you feedback and taking the time to leave us a favorable review and mentioning SiteLink's ease of use. I'm sorry to hear there was some confusion on your latest customer support call. Some times there is more than one way to accomplish a task. It's possible the support representative was trying to find ways to save steps, like batch editing standard rates to save a couple of steps over using the Excel export/import feature. Regardless, we want to make sure all of your questions or concerns are addressed. If you would like to call back at your convenience and ask to speak with the Customer Support Manager, he would like to understand the situation further to facilitate any training needed on our end and answer any questions you may have. Thanks again for bringing this to our attention.

Easy Software, Great Customer Service

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use and excellent customer service.

Cons: Sometimes it can get a little slow, but nothing super bad.

Overall: I really enjoy the software. It is really easy to use and very straight forward. Not only that, but there are a ton of features and I know that there are new features that are constantly being implemented which makes our life easier. If their is ever any questions about it, the customer service department is right on top and always calls us back and helps us sort the problem out. I would definitely recommend this software to other storage businesses.

Vendor Response

by SiteLink Software on March 13, 2017

Thank you Chris. So appreciate your using the SiteLink tools we continually add to deliver the paperless office, cut cost and help you rent more. Speed can vary depending on many factors, such as overall traffic in your area. You can always call us to help trouble shoot. We built speed tests, analytics and logging into SiteLink to pinpoint root causes quickly. SiteLink's built-in tests are point-and-click and easy to use! Thank you!

Sitelink

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: They have excellent customer service. There are no fees for move ins. The reports are very comprehensive.

Cons: There are really only two cons that I can think of. There are different notes for each section in the software, i.e. payments, late tenants etc. It would be helpful if we could mark important notes and have them visible on every screen for that tenant. Also, there is no way to mark a tenant as active military.

Vendor Response

by SiteLink Software on December 11, 2017

We appreciate the time you took to leave us a review Jonny, thank you! With SiteLink there are no added fees, period - you pay one monthly subscription charge and all software functionality, live phone support, updates, etc. are included. The trick to software is good reporting - giving you the analysis and info you need, when you need it. Even though you may not need some reports often, you have to have them when you do and SiteLink has you covered. Thank you for your feedback regarding notes and military service. Notes are available on all screens, just not as a popup. The tenant note on payment screen, however, doesn't show on collections and we are working on adding that functionality in a future release. And, there is a way to mark a tenant as active military using the Marketing screen during Move-in (call customer support and they can walk you through it) this will show up on the 'task and letters to process' letters but not on collection call screen. Again, another area we plan to improve. Please keep calling our support staff with any and all questions and submit feature requests through them. They will generate a case to send to the development team for consideration. That's how many of out most popular features originate - via feedback from the industry's largest customer base. Thanks again Jonny!

ease of software uses.

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payment processing options and tenant editing programming.

Cons: no issues

Overall: The uses of the software makes daily tasks go smoothly. Customer support is always exceptionally polite and helpful. We have used site link web addition for quite some time now for our business and have never had a issue with the service.

Vendor Response

by SiteLink Software on March 16, 2017

We are grateful for your patronage and for taking the time to leave us a review. Thank you for mentioning the Payment Processing options, because with SiteLink you always have choice. But there are benefits to choosing our sister company, SiteLink Merchant Services. Because we have both software and merchant services under the same roof, we are able to create exclusive payment features for reconciliation and PCI Compliance, and reduction of auto-bill downgrades. SiteLink's Merchant Services and SiteLink Software work together to solve your payment needs. For the first time, you truly have one point of contact for technical support, SiteLink OneSupport.

Good business decision.

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: We started out with stand alone Site-Link then went to the web edition. Stand alone was great but l love the versatility of web edition.

Pros: Ease of use, once you are familiar with the product. Also good tech support.

Cons: The calendar.

Vendor Response

by SiteLink Software on March 17, 2017

"Thank you Karen for taking the time to leave SiteLink a review. We are glad to hear you made a smooth transition from the on-premise StandAlone Edition to the more robust and versatile Web Edition product. SiteLink's Customer Support team takes the same care no matter which product is in use. We would love to learn more about your issues with the calendar, please give us a call whenever you have time to discuss, a support representative will create a case file for the development team to review. Client base feedback, the industry¿s largest, helps direct many of our software enhancements and new features. Thanks in advance for any feedback you provide to help us improve our calendar feature."

Satisfied SiteLink Wed Edition Customer

Jul 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online access for both our tenants and ourselves which allows us to operate our business from any location through the use of an I-Pad.

Cons: Cannot really identify a negative regarding the software...my personal preference is that the reports be printed with a larger font which would be easier for me to work with.

Overall: We use the SiteLink product for both of our self storage locations and have found it to eliminate so much of the manual work which we were previously doing each month such as the receipt of credit card payments which are automatically posted to the tenant account in real time. It is an efficient and effective product for we as owners as well as for our tenants access and ability to view and pay their accounts online.

Recommendations to other buyers: The conversion process would have been very difficult for me except for the excellent assistance and guidance available through the SiteLink support group. Rely upon their experience and their desire to be helpful.

Vendor Response

by SiteLink Software on August 01, 2016

Thank you! This may help - when viewing reports on screen, you can enlarge the view. Just use the same toolbar at the top where you can also email and export the report. When printing them, the font size is set so we can show the whole report on one page. Please call us if we can help! Thanks again, Markus Hecker

Great software overall

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use and the accessibility. I have the web edition and I like that I can access it from multiple computers and that it updates in real time. I feel like it does a great job in terms of automatic payments and making letters and invoices as simple as pushing a button. I also like that we can customize letters and CRM schedules. When I have needed reports that were different, SiteLink customer service worked with me to make it happen.

Cons: I don't like that live customer service has such limited hours. That's the main drawback for me. There were several issues that I had initially, but we've been using SiteLink for several years now and I feel like I have most issues resolved.

Vendor Response

by SiteLink Software on May 11, 2018

Thank you for your comments Jessica, I love that you are using SiteLink to automate your business. For clarification: SiteLink's live telephone support is limited to 7:00am - 7:00pm M-F, but we offer emergency support 24/7x365. I have emailed you the contact information for our off hours support. Thanks again for the feedback we do appreciate it.

Sitelink has many great features and their customer support is awesome!

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love using myhub because you can access reports and tenant information on any device. I also like that customers can reserve units online and make payments too.

Cons: What I don't like is someone's I'll get to the end of a transaction and it won't let me finish the transaction until I refresh the system. What would also be helpful is if the prorate calculator was accessible from the inquiries and reservation screen.

Vendor Response

by SiteLink Software on May 26, 2017

Thank you, so glad you like the new SiteLink tablet version, or browser version, myHub. I am so glad you are using the online reservations and payment feature. We have been offering those for 11 years now, and bona fide online rentals since 2008. We were the first or one of the first technology companies in the industry to offer online rentals. We are growing SiteLink myHub rapidly and will include more than Web Edition and Corporate Control Center currently offer. I am very concerned about your refresh comment. I created a case and will have a technician reach out. Whatever the problem on your end - we will correct it. We will find out how you would like to use the prorate calculator on the Inquiries and Res menu and will try to add it accordingly. Thank you so much!

Outstanding customer support and service from top to bottom!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and intuitive

Cons: Making site layout map not the easiest

Overall: The sitelink technical support team has helped me transition 1 facility from Storage Commander, 1 from Sitelink stand alone and 1 from Sitelink web edition and all 3 have gone perfectly, with them checking in both before and after the transition many times to ensure not only I was comfortable but my onsite managers were as well. They have been very responsive every time we have had a question or an issue we needed assistance with and they are always extremely professional and helpful. I would recommend Sitelink wed edition without hesitation and look forward to bringing future projects over to the Sitelink team!

Vendor Response

by SiteLink Software on November 01, 2016

Thank you! We can help you set up the map. We can do it for you. It can sometimes take some patience to put units on the map. It depends on the size of the store, shape of the layout and the user's patience level. Clients always want to know they can in fact create and edit the map themselves. In the end, clients find the editing tools for the map (and letters!) in SiteLink let them do the job themselves. Thank you!

My tech is amazing!

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does everything for you with reminders. I love the tech support. My tech is the best!

Overall: I was blessed today to get my tech. He is very very knowledgeable and so nice very personable and helpful. He addressed all my concerns and the best part, I wasn't an imposition. Thank you for having such a great guy.!

Vendor Response

by SiteLink Software on February 28, 2017

Our clients think Reminders is the most important tool, and we agree. You can create any task related to CRM or billing and have SiteLink present it at the right time to complete. Managing a store means handling the many time-sensitive tasks for all tenants at the right moment - sending invoices, birthday notices and other letters, overlocking or cleaning units, cutting or removing overlocks, meeting appointments, converting leads, verifying ACH returns - SiteLink's Reminders menu manages it all. Thank you so much for your kind words. The customer service area is always there to help, 7 days a week. Our customer service area takes pride and sees virtually no turnover. The surveys we receive, our ticketing system and our VoiP phone equipment and reporting software all serve to always improve our service. Our service reps know the industry and attend trade shows, give presentations and are responsible for both on-site and in-house, in-person training. Thank you!

Excellent product backed by an awesome support structure

May 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very functional software that functions as CRM and POS. Web based so database is always backed up.
Constantly upgrading the functionality, and incorporating user feedback into the software.

Cons: Very steep learning curve. Can be overly complicated at times, and users need to be creative and adaptable to have software function the way your company does.
Can be difficult to explain workflow to new users. Very easy to make mistakes, but always fixable provided its caught before a Daily Close.

Overall: Solid, Dependable, Predictable software package that covers all aspects of a Self Storage business. Its as close as you can get to a perfect , scalable, "single software" solution to run a self storage business, regardless of how many physical locations you have.

Vendor Response

by SiteLink Software on May 11, 2018

Joshua, You make us blush, thank you. You are not the first to point out that with all of the features and integrations that SiteLink can be a bit complex at first. For this reason we introduced SiteLink Certified Professional online certification course. With this course https://www.sitelink.com/sitelink-certified-professional. If you are already certified, great, we will be releasing a new module shortly. Another great resource is your fellow SiteLink users from the storage forum: https://storageforum.sitelink.com/ Both resources are free to all of our customers!. Thanks again!

SiteLink Web Edition User

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: training options

Overall: SiteLink Web Edition works very nicely for our company. The software has a variety of tools that help us keep organized and grow our business. We recently added the merchant services and have been pleased with the features and support provided. We have found that with support services you are able to talk to the same person so you are able to establish a rapport instead of being stuck in a cue waiting to talk to a different person each time. We are looking forward to adding some of the other services in the near future.

Vendor Response

by SiteLink Software on February 10, 2017

Thank you! It sounds like you are doing well even without using our many training options. In addition to 7 day free phone support and email support, there are online videos, free on-demand webinars and GoToMeeting sessions, and in-house and on-site training if you like. Let us know what suits, we will design training accordingly. Thank you!

Overall I LOVE Site Link. I would highly recommend to anyone in the self storage industry.

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's ever evolving meaning it just keeps getting better and better. The team takes the suggestions and implements them in their updates. I love that Site Link is moving to a complete web edition.

Cons: I would like for it to communicate with the kiosks better. I would like to be able to use the same eSign rental agreement we use at the kiosk. I would also like the discounts and specials to work better with the kiosk.
I would like to see a eSign link available in all the email forms. We currently have to copy and paste as needed when using predefined messages.

Overall: Makes my job so much easier than our old software did. I'm able to help customers wherever I am not just in the office sitting at the desk.

Vendor Response

by SiteLink Software on May 23, 2018

Thank you so much! Give us a call to show you how to add SiteLink eSign features to any and all forms. SiteLink eSign is very different from other systems. You can add electronic signature features to any form you email or present to tenants to sign in your store, including credit card receipts with SiteLink Merchant Services. More than 6,000 operators are now offering rentals and reservations with SiteLink on their website. Many include electronic leases and signature capture with online rentals. As for SiteLink eSign leases on the INSOMNIAC Kiosk: we are working with INSOMNIAC to add SiteLink eSign leases but you might give them a call and remind them how much that feature would help you. Ball's in their court. Thank you! Team SiteLink

Pioneer Budget Storage Review of SiteLink

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reminders

Cons: That the reminders some months pop up a week after they needed completed. Also that our company has been unable to allow us to use the transfer function

Overall: All has gone well with our sitelink. We have troubles with the email and sitelink connecting but seems to be a email program problem rather than a SiteLink problem. I have never had an issue to where I needed to contact anyone with help on the software.

Recommendations to other buyers: N/A

Vendor Response

by SiteLink Software on February 16, 2017

Hi Tracie, I am glad you like the Reminders menu. That is working as designed. After we spoke, I realize you might change your settings: your system administrator made your auctions a prerequisite for post auctions to take place 60 days following auctions. Timing of the prerequisite varies and will cause the following to do the same. It's a matter of your settings and how you want to do business, that's all. I am sorry your system admin disabled Transfers. Some owners do. Transfers work well in SiteLink because 1.) we show users and tenants the prorate amounts for old and new units, 2.) we transfer specials from old to new units. I am unsure of your reasons for disabling Transfers. Some find tenants don't move goods out of the old unit in time. That would seem like a management, not a technology problem. Please call us with other problems you may have. I am glad our service has proven so helpful for you. We will help! Thank you, Markus Hecker COO, 919 865 0789 x1

Capterra-loader

Best software in the business. Very intuitive and user friendly as well as powerful.

Jun 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust.

Cons: Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time.

Overall: Managing my business with best practices. Nothing else to say!

Vendor Response

by SiteLink Software on July 02, 2018

Thank you so much! Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink

Sitelink Web edition is a dream for smaller facilities

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't say enough about how sitelink web edition has grown and managed my 254 unit self-storage facility that we built 3 years ago. Not having a background in self-storage or property management I was nervous about managing my facility on my own and reached out to a few companies that would manage it for me. I am so happy I decided to go with sitelink and manage the property on my own. Not only have I saved $50,000 in management fees over the three years I also know exactly how my facility is running on a daily basis. In addition to our self-storage facility I also added a 76 unit apartment complex to my account and now use site link software to keep track of the day to day operations of that investment. We have owned the apartment complex for 10 years and went through 2 different property management companies before taking it over myself last year. The ease of use and tenant contact has been an absolute game changer for my real estate investments and I owe 90% of the success to sitelink web edition. I could go on and on about how sitelink has changed my real estate investment life so if I could offer one suggestion to whoever is reading this take the DEMO for yourself and view the webinars. One last item I was being swayed away from Sitelink by U-Haul¿s self-storage software and another company that provides storage management software I went as far as giving them a test run but after a week of their demos I was so happy to stay with sitelink. One more item and that¿s it. Sitelink has an unbeatable team of customer service talent that will help you with any questions that pop up. I have used them multiple times and they have never failed me.

Vendor Response

by SiteLink Software on March 30, 2016

Appreciate the review Bill and for trusting SiteLink during your entry into self-storage. Thank you for mentioning the money you saved with SiteLink and your recommendation for others to try our full-featured free demo software to see for themselves. Cheers to all of your continued success!

One of the Top Property Management System's in the Self Storage Industry

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using SiteLink for almost 5 years, both from the facility manager perspective and from operations perspective. SiteLink provides one of the best solutions for storage facility management. Their custom API allows you to build whatever applications you want and integrate it with almost anything. Every potential storage facility operator should look into SiteLink.

Vendor Response

by SiteLink Software on June 16, 2016

Thank you! I am glad you make such great use of the API. We invest heavily to maintain and enhance the API because it delivers the best websites, online rentals including SiteLink eSign (it's not esign unless it's SiteLink eSign), custom revenue management and custom reports. We are learning the API is ever more the differentiator for both SiteLink and our clients who compete with REITs. The API continually adds growing, handsome profits for SiteLink users. Thank you!

Great software, great support

Jul 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use and how quickly I can acclimate new employees to the system. also the reporting is invaluable.

Cons: probably the lack of exporting features to accounting software.

Overall: We have used SiteLink for over 13 years and have never regretted it once. I definitely would recommend using this software.

Recommendations to other buyers: go for it! you will not be sorry!

Vendor Response

by SiteLink Software on August 01, 2016

Thank you! We now integrate with 16 accounting programs. We have added a special cash management module for those accounting platforms that allow it. We make sure our reports match and itemize (drill down) all data points we export. I can go over the list of integrations and what each offers. If there are changes we should make, or, if I can show you the different formatting options for each of our integrations, please call me. Thank you! Markus Hecker

Easy to use and understand. The flow of data is smooth and streamlined.

Jun 28, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clear Layout with not a lot of pop up screens for data.
Lots of functionality and automation depending on how paper or paperless you want to be.
Available third party APIs for function SL does not preform.
Easy to see all the tenants info on one screen.
The Automation is great, but I like how you can still control the info that is sent beforehand.

Cons: Support - on the ball 90%. I still have an outstanding ticket over a year old and the person ws not real interested in it.
3rd Party API - Great to have , but why do we have to pay for all the add-on when you are already a premiere software with a matching price.

Overall: Time saver

Vendor Response

by SiteLink Software on June 30, 2018

Gina, our first priority is always our customers. I have notified customer support regarding your outstanding ticket, they will reach out to you with a resolution. We integrate with technology partners because customers want choice and control in their workflow and operations, as you mentioned. Offering choices in technology partners is our goal. You only pay a nominal amount for the technology partners you select, and those are the best in the business whose services more than pay for themselves. We are glad to be a part of your business success, thank you for writing a review.