--- title: "SiteLink Web Edition Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SiteLink Web Edition the right Self Storage solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92752/SiteLink-Web-Edition/reviews/" page_type: "reviews" language: "en" --- SiteLink Web Edition 4.7 (452) [View alternatives](https://www.capterra.com/p/92752/SiteLink-Web-Edition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of SiteLink Web Edition Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews ML Michael L Client Relations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I like the fact that you can flow from one task to another“ September 23, 2024 Joseph V MgrTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Very frustrating that it not beeing a true web software and was sold that it was, the web edition had to be loaded on each desktop, and the my hub which is the web portal lacked so many features, I can't begin to describe. “ October 13, 2023 TN Terry N Owner ManagerInternet, 2 - 10 employeesUsed the software for: More than 2 years. “Does everything we need for a remote operation!“ September 17, 2024 MH Monica H ManagerFacilities Services, Self-employedUsed the software for: More than 2 years. “Some reversals are a little difficult to figure out on you own if not done a lot.“ September 23, 2024 CS Corey S OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “We truly believe it is one of the main secrets to success the industry.“ September 17, 2024 BM Brett M Special Projects ManagerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “I have issues changing notes on lockers.“ September 17, 2024 LA Lesa A ManagerFacilities Services, Self-employedUsed the software for: More than 2 years. “They are so courteous and go above and beyond to help me with whatever is needed.“ September 23, 2024 BB Brenda B ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I have used another company briefly and it was a total nightmare and difficult to use. “ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frank C. Director of Operations & Revenue Management Used the software for: 2+ years ### "Best software in the business. Very intuitive and user friendly as well as powerful." June 29, 2018 5.0 Managing my business with best practices. Nothing else to say! Pros The ease of use is definitely the big draw. New employees pick up on it quickly allowing our business to continue as employees move around etc. Also the power the software has to easily attend to all the different scenarios that storage presents. The revenue management and inventory management functionality makes growing your business and reacting to market trends easy and seamless. The reporting is robust. Cons Having to log in after every step. Some functions need tracked but not all. Gets tedious and forces users to use minimal and not very secure log in credentials to save time. Review Source Response from Storable July 2, 2018 Thank you so much! Your administrator's settings determine whether you have to log in anew each time you want to record a transaction such as a payment or move-in. Same for log in credentials: your administrator's settings determine the length of passwords and use of "strong" passwords. We recommend the latter but also use of programs to keep up with your passwords, not just for SiteLink, such as LastPass.com We do log all manager activities including payments, credits, reversals, unit size/rate/name changes and more. Let us know if we can show reports and special log files. Thank you! Team SiteLink Nicci D. Senior Store Manager Real Estate Used the software for: 2+ years ### "I use Sitelink daily, whether I'm on the office computer, home laptop, or mobile device." April 26, 2018 5.0 Remote access to thousands of tenant accounts. Pros The software is regularly offering updates to keep up with the ever-changing demands of the self-storage industry. Their electronic signature feature has been incredibly helpful with generating move-ins by expanding our reach to customers that cannot physically come to our office. Their mobile friendly application has been a time saver and an on-the-go problem solver. As an administrator using the software I have the instant ability to customize the features as well as restrict/approve access to the software by others. From a users perspective, the many processes can be a little tricky to master at first but once they've been memorized the work-flow is very simple and easily executed. Cons The abundance of processes can be slightly overwhelming to new users. Also, the ease of alternating between screens/processes can create confusion for the user and allow for accidental incorrect implementations. Review Source Response from Storable April 27, 2018 Thank you, and kudos for operating the complex business that's self-storage, which seems simple on the surface. AW AJ W. Manager Real Estate Used the software for: 2+ years ### "Once was a great company - nothing like they originally were. Storable = Horrible" April 28, 2025 1.0 Actively looking for a replacement to SiteLink as our Self-Storage Management software and payment processing. Pros Has a lot of Self Storage solutions - access control integration, payment processing, etc. Cons Sitelink was purchased by Storable and customer services has been stripped away in an effort to streamline and increase company profit. You now interact with tech support people IF you're luck. Regarding billing issues (which occur several times a year because they are always making changes to increase the profit - you simply have email support??? Horrible. Additionally they continue to raise their costs every 1.5-2 years like clockwork. We have been with them for 20 years and the company is has now become is a shadow of their original self since being bought out. They have won no voter awards since 2017 for a very good reason... Simply go to their website and look at the vast amount of phone numbers for various "support". Even their phone numbers don't have the same area code because they outsource to call centers. Review Source Ron R. Manager Used the software for: 2+ years ### "Great Software for Self Storage business " July 2, 2018 5.0 Pros Straight forward intuitive operations. Easy to navigate, easy to find customer information, easy to train others to use. Cons It is a bit dated. The software should be easier to customize for our use. There should be an index for hidden buttons and for every day use. Review Source Response from Storable July 16, 2018 Thank you Ron for the review and comments. We love suggestions and feedback, that is how we grow. Please know we are rolling out new features at a rapid pace for myHub, the browser-based version of SiteLink. The new myHub runs on mobile devices and feedback has been overwhelmingly positive. Have you tried it yet? There is no additional cost, simply log in with the same credentials. The data is the same, updated in real time, as Web Edition. Many users like myHub for its streamlined, user-friendly interface and clean modern look. We have the index you mentioned and look forward to sharing it with you. When we chat, we would like to better understand how you would like to customize SiteLink for your use. We have implemented every imaginable billing and operations option our nearly 15,000 single and multi-store operators have given us. That's not to say we will ever have them all, but we never stop adding! Thank you again for the 5-star review, Team SiteLink Anatoly K. Director of Operations Real Estate Used the software for: 2+ years ### "SiteLink is very easy to use and streamlines all basic storage operations into simple tasks." July 2, 2018 5.0 SiteLink aids in effortlessly running the day to day business operations that I am responsible for. It's simply amazing! I have used its layout to structure my daily activities. Pros It is very easy to use and walks you step by step through moving customer in and out. It divides different storage functions into easy to use sections that anyone can learn. The customer service is great and they are quickly available when called upon. Overall, I have to say that SiteLink is amazing! Cons The website capabilities seem to not work with most Mac users. There is also no way to do move ins online, from our website, like there are with making payments. Review Source Response from Storable July 16, 2018 Hi Anatoly, thank you very much for the 5-star review! We like to hear SiteLink helps manage your day-to-day workload. We can't wait to have you try myHub, which runs on Apple products, including Safari. SiteLink introduced online rentals in 2008 and to date is the leader in websites offering reservations, rentals and even signature capture for leases. Give us a call and we will show you examples of the powerful websites our clients have created rivaling those of the REITs. Thank you again for your comments! Team SiteLink DB Daniel B. Facility Manager Real Estate Used the software for: 6-12 months ### "Shocked at all the positive reviews" July 18, 2020 2.0 Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy. Pros The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs. Cons The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues. Alternatives considered [Storage Commander](https://www.capterra.com/p/133936/Storage-Commander/) Reason for choosing SiteLink Web Edition I chose SiteLink in large part because of all the glowing customer reviews and because they seem to dominate the industry. Have gone through the experience of now implementing Sitelink and as mentioned a host of its affiliate products, its truly shocking to me that all these other users seem to have such a positive tech support and customer service experience. I am left to conclude that either I have a dark cloud following me around when it comes to SiteLink, or else these reviews are fabricated. Review Source Joseph V. Mgr Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very Confusing Web Edition & MyHub" October 13, 2023 4.0 Their customer service NEEDS lots of training, they are way too quick to close out a request even if they have not solved your problem Pros It is a robust self-storage management software with many great features to make operating one or more facilities very efficient. Cons Very frustrating that it not beeing a true web software and was sold that it was, the web edition had to be loaded on each desktop, and the my hub which is the web portal lacked so many features, I can't begin to describe. Very confusing for staff to have to try to use both. Switched from [Syrasoft](https://www.capterra.com/p/10010746/Self-Storage-Management-System/) We wanted a more robust and modern software Review Source Robbie C. Digital Manager Real Estate Used the software for: 2+ years ### "SiteLink has been the best self storage operating software in the industry for a number of years." May 8, 2018 4.0 Instant access to reports and customer interactions that we did not even think of. The beauty of joining SiteLink is the feature requests from the sheer volume of users. Once the feature is implemented/updated everybody wins. The security of the system and up time is unparalleled. Pros This software has been adaptable enough to plug into our unique requirements as and when we build them. For accessing information and day-to-day use for users there simply has been no equal in the self storage software market. Cons Support structures and speed from South Africa is an issue. The move to a web based platform should resolve the speed issues. Review Source Response from Storable May 11, 2018 Robbie, Thank you for your kind feedback. If you've not already give myhub.sitelink.com a try, sometimes if the local ISP is slowing, using a smartphone or wireless tablet can access a completely different network. Please don't hesitate to give our customer support a call when you experience a slowdown, we may be able to help identify the problem. Matt I. Chief Operating Officer Consumer Services Used the software for: 2+ years ### "Great customer service, easy to use" June 5, 2018 5.0 Pros Updates are quarterly - offers desktop version and online hub version. Can use the software for general use on ipad. The myhub is great for running cards. Cons Still working on modernizing their online portal but making great strides to catch up. Limited support on the weekends. Review Source Response from Storable June 7, 2018 Thank you so much for your review! We are glad to see you use the new myHub. Wait till you see the 3D map, new unit revenue management and dual billing option: starting soon, you have a choice to either auto bill automatically at midnight, or, wait to auto bill tenants in batch after doing your lock check - right through myHub! Owners love the user friendly billing menu allowing them to remove tenants (who moved out or made other arrangements for payment) from the auto bill list before processing the batch. Thank you for your kind words about our service! Our after-hours support is always available on weekends and responds within minutes to assist with pressing problems. Thank you! Team SiteLink Andrew A. Personal Trainer Management Consulting Used the software for: 2+ years ### "Great Management System" September 29, 2018 5.0 Helped us manage our customer base and increase profitability. It's easy to use so it was easy to train on. Pros My favorite part is the reminders section. It live updates when it's time to remove an overlock. I also really like the text messages you can send to customers when they are past due. Cons The updates could cause occasional crashes and they would take too long to reload while customers were in the office. The reports could be better for their breakdowns on the occupancy and marketing. Review Source Response from Storable October 3, 2018 Thank you for your review and comments. SiteLink is designed to run fast - please reach out to our customer support team and they will help solve your issues with crashes and reload time. Have you tried exporting the Lead Funnel report? It breaks down a LOT of data, including marketing based on filters you can customize. We are happy to hear we helped increase profitability for your company and we wish you continued success! AR Anthony R. MANAGER (PART-TIME) Warehousing Used the software for: 2+ years ### "Entirely Satisfactory Software Application" June 3, 2023 4.0 Title of review says it all. Pros Intuitive application easy to navigate, particularly the Dashboard feature that allows easy access to items that need attention. Cons Inability to link lead to lease with facility email; inability to account for non-business days in assessing late fees (system counts Sunday & holidays as days past due). Switched from [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/) New owners made the decision to put all locations on same software application. Review Source AA Alycia A. Facility Manager Warehousing Used the software for: 1-2 years ### "I use sitelink daily and like it but I do think there could be improvements. " May 26, 2023 5.0 Over all I think it is a helpful tool to have in the office. However like most things Sitelink could use some adjusting and improvements in some areas. Pros I like the options to edit ledgers, I like that I can edit the map on sitelink web edition, I like that you can view customer receipts and invoices all on the same page. Cons I don't like the move in process. The discount should be added at the end when payment is made. Sitelink makes it very confusing and difficult. Review Source LM Lovisa M. Property Manager Warehousing Used the software for: 2+ years ### "SiteLink and my experiences with it" June 7, 2023 4.0 Pros The ease of billing the tenants and sending invoices, past due emails Cons The glitches in the system that are apparently ghosts that SiteLink Tech support can't find but have seen that it is happening. Review Source TS Tina S. Manager Facilities Services Used the software for: 2+ years ### "Tina's site link review" May 26, 2023 5.0 Not sure Pros It is very easy to use and teach to others Cons I can't think of anything that is difficult about it. Review Source SP Sara P. Manager Warehousing Used the software for: 2+ years ### "Sitelink is user friendly" August 30, 2022 5.0 Sitelink is great and I would recommend to anyone in the storage business. Their support team is top notch! Anytime I have had a question (no matter how silly) sitelink techs always take great care or me! Pros I love that the software is user friendly! Sitelink has thought of everything that I need to run the business effectively. Cons In my years of using sitelink I have not come across any feature or issue that would lead me to say anything negative about it! Review Source JR Jen R. Office Manager Packaging and Containers Used the software for: 2+ years ### "Extremely Difficult to Learn" April 10, 2018 3.0 It works well with portable storage needs. Pros The software is nice because it is customized to our specific industry. Portable storage is not like traditional storage and our software needs to be set-up differently. SiteLink works well for what we need. Cons It is extremely difficult to use! It is difficult to set-up and customize as well. Everything about it is just difficult and not user friendly. We have to use SiteLink since it is partnered with our franchise. The cost per month is pretty hefty compared to what you get as well. If you are looking for a software for your storage facility, your hands are pretty tied. WebSelfStorage is a mess (currently) and SiteLink is just as difficult. If you had to choose your poison, there's a lot more potential with WebSelfStorage and you'd be better off going with them. Review Source Response from Storable April 11, 2018 Hi Jen, We regret of the many Go Minis franchisees you seem to struggle. We have worked with Go Minis and other mobile storage operators for years on optimizing features specifically for portable storage. Portable storage is very different from self-storage. Business rules like scheduling, pick up, deliveries etc are not only complex but don't exist in self-storage. We have to offer those features so you can run your business, but the portable software becomes inherently more complex. SiteLink ties in with the Go Minis call center, websites and includes electronic signature and billing features. Have you called our customer service, used our free training and the training videos we created specifically for Go Mini's? We offer these free training tools to ensure everyone can use the features we have added for Go Mini's and other mobile storage businesses. They chose SiteLink after a long vetting period. Thank you, Your SiteLink team SP Susan P. manager Consumer Services Used the software for: 2+ years ### "Happy with Web Edition" March 10, 2017 4.0 Pros I feel like it's easy to use. Particularly the move in/move out and transfer process. I think the credit card process is easy to use too. If ever I have a problem the folks at SiteLink are always ready to help. Cons That it's not available on my mobile device. I think it would be beneficial to have this Web Edition available on a mobile device to be able to access when not in office. Review Source Response from Storable March 17, 2017 "We appreciate the positive review Susan; thank you! SiteLink's Customer Support Representatives pride themselves on answering any question and solving any issue quickly in an upbeat, friendly manner. And because SiteLink incorporate's TeamViewer screen-sharing technology, the support team is able to remotely walk a customer through the answer using the customer's own computer. To address the Con you listed as 'not being available on your mobile device", we wanted to point out that there are a number of functions you can access from your phone. You may login to myhub.sitelink.com in any web browser on any device (tablet, smartphone, PC or MAC) using your same SiteLink Web Edition login credentials. Currently you can perform move-ins/outs, transfers and take payments using SiteLink myHub (a free browser-based companion to SiteLink Web Edition.) Also included is eFile management for electronic lease processing, monitoring, follow-up and lightening fast lease audits. Access an interactive Walk-though report right from your phone; add notes, mark a unit as overlocked, etc. - all being synced with your SiteLink Web Edition database in the cloud. View a number of reports and even a high-level reporting dashboard using SiteLink myHub. And this is only the beginning, additional functions will be added to SiteLink myHub this year. Give it a try and let us know what you think; call our customer support if you have any questions whatsoever. " MH Monica H. Manager Facilities Services Used the software for: 2+ years ### "Simple, accurate and correct." September 23, 2024 5.0 Nothing but good things to say about the program. Pros Its simple. Easy to set up and use. It adapts to other programs we use. Cons Some reversals are a little difficult to figure out on you own if not done a lot. Review Source SB Steven B. assistant mgr Commercial Real Estate Used the software for: 2+ years ### "Just My Opinions" June 7, 2023 3.0 Sorry to say that Storable has not been on top of improvements and service as well as the former owners. Pros Ease of use when operating correctly. This has been a problem. Cons Tech support has gotten slow, not very knowledgeable and they have to transfer you to an upper technician a lot. Much slower than it use to be. Review Source BH Betty H. Store Manager Retail Used the software for: 2+ years ### "SiteLink Web Edition Review" May 26, 2023 4.0 After loosing all data from a stand alone site I would highly recommend Sitelink Web Edition. Pros I like the ease of invoicing. I also like the payment reminders. Cons The fact that the records are stored in the cloud. You won't ever loose information. Review Source JC Jim C. Manager Real Estate Used the software for: 2+ years ### "Superior" June 2, 2023 5.0 From the time I log in the morning til I log off at night the ease of using this software is far better then any other I've experienced! Pros The ease of navigation / Customer support Cons Wish the tracking of present and past tenants was a different format . The dull print is sometimes hard to read. Review Source LD Lorinda D. Sales Manager Used the software for: 2+ years ### "Easy program that has some room to grow. Condensing buttons instead of having multiple avenues for " May 8, 2018 4.0 Pros The ease of use. The program is very easyto learn and gives the user many options. The lead to lease offers many ways to track sales leads. The reports offer many ways to track and grow your business. Cons Multiple buttons that do the same functions. Condense and minimize to streamline the program. Offer a training mode so a new employee can actually do tasks in real time. Review Source Response from Storable May 14, 2018 Thank you for the comments. We have a great new training program, "SiteLink Certified Professional." It's great for training long-time staff AND applicants and new employees alike. We launched it less than a year ago to rave reviews. In some cases, we deliberately offer multiple ways to accomplish the same task, such as taking a payment. Example: you can enter payments from the button- or menu-driven navigation, but also from the interactive, three-dimensional property map. Our clients have asked for these options. We are glad we can deliver flexibility and choice. Please call your account representative with any other suggestion or questions you may have right away. We offer great customer training programs. We have online videos and webinars. We can schedule GoToMeeting sessions for you and anyone on your team and record them for you. These training options, like our 7-day/week service, are all part of SiteLink at no additional cost. Thank you, Team SiteLink KF Kevin F. District Manager Used the software for: 2+ years ### "Very easy to use and has helped with collections with the ability to text customers" May 10, 2018 4.0 lower delinquency Pros being able to text customers has improved our delinquency greatly. I believe the software to have the most bells and whistles currently on the market. We were a Webselfstorage customer before then. Cons the texts that are sent and received are not in the system...only available through twilio. The software is very pricey compared to others and there is little to no break to use software at all stores. You would think the 2nd 3rd 4th license would be cheaper. The software can be confusing because you can process things multiple ways and some normal operations require MULTIPLE steps to complete. Review Source Response from Storable May 17, 2018 We appreciate your "Comments(Benefits)" about lower delinquencies. Improving past due collections alone lets SiteLink win on price. SiteLink adds even more value when you add ACH/bank draft, revenue management, robo calling, discount management, higher reservation-to-rental conversions, service and reduced cost from training via tools such as training.sitelink.com. To compare the cost of operating a software program, owners tally the $ impact from lower delinquencies and those other items mentioned here, such as rate management. That's how SiteLink wins on price. SiteLink does offer discounts for multiple stores. SiteLink does record text messages in tenant notes. The unique Calls and Notes report shows text messages, emails, notes and all other comments in one place. Let us have your account rep reach out to show how and discuss. Thanks Kevin! Team SiteLink MD Michelle D. Manager Used the software for: 2+ years ### "Overall I LOVE Site Link. I would highly recommend to anyone in the self storage industry." May 18, 2018 5.0 Makes my job so much easier than our old software did. I'm able to help customers wherever I am not just in the office sitting at the desk. Pros I love that it's ever evolving meaning it just keeps getting better and better. The team takes the suggestions and implements them in their updates. I love that Site Link is moving to a complete web edition. Cons I would like for it to communicate with the kiosks better. I would like to be able to use the same eSign rental agreement we use at the kiosk. I would also like the discounts and specials to work better with the kiosk. I would like to see a eSign link available in all the email forms. We currently have to copy and paste as needed when using predefined messages. Review Source Response from Storable May 23, 2018 Thank you so much! Give us a call to show you how to add SiteLink eSign features to any and all forms. SiteLink eSign is very different from other systems. You can add electronic signature features to any form you email or present to tenants to sign in your store, including credit card receipts with SiteLink Merchant Services. More than 6,000 operators are now offering rentals and reservations with SiteLink on their website. Many include electronic leases and signature capture with online rentals. As for SiteLink eSign leases on the INSOMNIAC Kiosk: we are working with INSOMNIAC to add SiteLink eSign leases but you might give them a call and remind them how much that feature would help you. Ball's in their court. Thank you! Team SiteLink ML Michael L. Client Relations Manager Retail Used the software for: 2+ years ### "Good experience with SiteLink Web Edition" September 23, 2024 5.0 I like the ease of use. I like the fact that you can flow from one task to another Pros There is the ease of use. The ease to flow from one task to another Cons Nothing to mention presently. There is no improvements I can think of at the moment Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.