# Page 10 | SiteLink Web Edition Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is SiteLink Web Edition the right Self Storage solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92752/SiteLink-Web-Edition/reviews --- SiteLink Web Edition 4.7 (452) [View alternatives](https://www.capterra.com/p/92752/SiteLink-Web-Edition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of SiteLink Web Edition ## Showing most helpful reviews Showing 226-250 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Lilia H. owner/manager Consumer Services Used the software for: 1-2 years ### "Great investment!" August 9, 2018 4.0 Pros What i like most about this software is that I can take care of my customers anytime and from anywhere as long as I have my phone, iPad or computer. Cons Can't think of any "cons". I'm still learning new things as I go. Anything that I've had a question about, I've been able to figure out or someone in tech support has taken care of it for me. Review Source Response from Storable August 14, 2018 Hi Lilia, happy to hear you have made the most out of SiteLink software's flexibility and mobility! Our top-tier data centers offer 99.995% uptime per year, so you can be confident you'll always be able to access your data when you need it. And don't miss out on our free, online training and development program (training.sitelink.com) to get you up to speed on the many aspects of SiteLink software, including our new course on myHub. CJ Carol J. Associate Manager Used the software for: 6-12 months ### "Good Service" February 17, 2017 5.0 Your tech people are always very helpful and patient in getting me through the process to resolve my problem. Also, I am always able to reach a tech quickly which I appreciate when I'm busy! Pros Fairly easy to use and create reports I need. Cons Sometimes there is more than one way to do something - not always the "way" corporate folks want done. Review Source Response from Storable February 18, 2017 Thank you! You are correct, we offer multiple ways to complete some tasks. The settings your administrator chooses in SiteLink will determine the number of steps you have to take, including additional notes you have to enter when you reverse transactions, for example. Auditors, owners, investors, brokers and lenders consider SiteLink reports the best in the business. Tell us if the sorting and filtering of standard and custom or 'roll up' reports don't offer what you need, including consolidated documents for multiple stores operators. We always create new custom reports for clients and can explain the built-in custom report writer. Thank you again for your review! JM Joshua M. Manager Retail Used the software for: 6-12 months ### "We have had a great experience so far. Software is very functional. " May 9, 2018 5.0 Pros I like the layout of the software and its easiness. I also like its ability to be customized when necessary. Cons A lot of the automated aspects from previous software is not present here. We have to do a lot of calling ourselves. Review Source Response from Storable May 14, 2018 Thank you Joshua! Please give us a call to set up automation. You can send emails and text messages, and any type of letter automatically. You can enable robo calling and mail outsourcing, in addition to collection reminders via text, mail and email. I look forward to sharing those items with you. Not all owners know those features are available in SiteLink. If you are not the right person to enable those tools, please have whoever would be in charge call your account rep. Thank you! Team SiteLink SA Sharon A. Facility Manager Used the software for: 1-2 years ### "Email issue" March 8, 2017 5.0 Was having an email issue with the software, nothing would send out, called & spoke to Logan and he seems to have corrected the problem and then guided me on how to set up a report automatically to send to a group or manager. Very helpful and full of knowledge! Great experience! Pros Ease of use Cons occasional bugs after updates Review Source Response from Storable March 9, 2017 Thank you, appreciate your comments! We test extensively before each update and correct problems as soon as we find them. We answer phones and respond to emails promptly, according to the surveys clients complete. And, we list any problem affecting SiteLink users, including internet and payment service outages anywhere in the country, at status.sitelink.com 24/7/365. I am glad you noted, just like status.sitelink.com shows, problems are minor, few and far in between and resolved quickly. Thank you! CK Carol K. Manager Used the software for: 2+ years ### "Have had great experience with site link for the most part easy to use. Enjoy working on it" May 7, 2018 4.0 Pros That is is easy to use and that you are always trying to add new and updated things. The help line has always been a big help. Cons That the updates seem to be causing more issues lately than they have in the past and that is frustrating. Review Source Response from Storable May 11, 2018 Carol, Thank you for your kind words. In the course of bringing our customers the latest technology there are inevitably a couple minor bumps in the road, and for that we apologize. Our development team addresses any problems with an update immediately, so please reach out to customer support if you encounter an issue. Thanks again! IF Ivette F. Store manaager Warehousing Used the software for: 2+ years ### "Happy" August 14, 2018 5.0 I'm very happy with the product. Pros The software is easy and friendly and the Tech. support are great. Cons The balance payment due. Doesn't reflect any advance payment before the due date. Review Source Response from Storable August 24, 2018 Thanks for being a loyal customer and leaving a review. A happy customer means we are doing our jobs well! Regarding the balance payment due ¿ there should not be an issue if a tenant pays in advance. SiteLink automatically adjusts for this and the balance would be 0 with a paid thru date in the future. Please call us directly so we can investigate your specific situation. Thank you again! PJ Patricia J. Property Manager Warehousing Used the software for: 6-12 months ### "Once I understood the program and its functions I am happy with it" May 23, 2018 5.0 Pros The Credit Card processing, it is so easy with this Merchant Services. I will always know when a customers Credit Card has been declined or is expired. Cons multi unit move ins, I can not get them to connect together without going through the adjustments page. I would like to see it made easier to add. I also do not like that when I am doing a move in the unit I have chosen does not show on the customer information move in screen. I have to write it down before I continue with the move in Review Source Response from Storable May 25, 2018 Thank you so much for the 5-star review! SiteLink Merchant Services makes credit card processing a breeze for hundreds of stores in the US, Canada and the United Kingdom. Glad you are on-board. To make move-ins easier, our on-site customer service team can show you tips and tricks, or possibly the perfect shortcut for your scenario. Give them a call, they are here to help! JE JoQuetia E. Owner Marketing and Advertising Used the software for: 2+ years ### "All Things Storage" August 30, 2022 5.0 Pros Very easy to use. No worries. Help is always available. What a blessing.... Cons I have none. Very pleased with all details. Review Source DA Damian A. manager Facilities Services Used the software for: 2+ years ### "This is a slick interface that begs to be used to its greatest capabilities" May 17, 2018 5.0 not a lot really Pros The ease of use for a beginner and for the seasoned veteran, The updates are very timely and up to date, Cons the lack of mini training modules easily accessible from with in the software it self makes it weak Review Source Response from Storable May 22, 2018 Thank you! Instead of using more on-screen videos, our clients have relied on our instant phone support combined with the training videos and webinars on sitelink.com and the popular Certified Professional at training.sitelink.com. Let us know what you think of those! Thank you, Team SiteLink CS Carly S. Used the software for: 2+ years ### "Great product, better support!" February 13, 2017 5.0 I use SiteLink to run two businesses out of the same office. I have called multiple times, and have always received wonderful service by knowledgeable and professional staff. I never hesitate to call, and they have been wonderful every time! Pros Its user friendly. Review Source Response from Storable February 14, 2017 Thank you! I can't wait for you to start using the browser based tablet version, SiteLink myHub. It lets you operate in a browser, on virtually any device, and rent while showing an actual unit, for example. We have been told it's a great tool for folks like you who run multiple stores and central management. Thank you! HS Heather S. Regional Manager Warehousing Used the software for: 2+ years ### "Easy to use, outstanding customer service. " May 3, 2018 5.0 Pros This software is user-friendly. The ease of use makes training new hires a breeze. The customer service is amazing. Cons I like the software. I do not dislike the software. I would recommend this software to anyone, it is amazing. Review Source Response from Storable May 8, 2018 Thanks for the excellent review! Many users agree SiteLink software is easy to learn and use ¿ while remaining comprehensive and feature-rich. I'll be sure to let the support team know you had a great experience with them, as customer service continues to be our top priority. CF Connie F. Manager Warehousing Used the software for: 2+ years ### "It's great for moving tenants in!" August 30, 2022 5.0 Pros The reports for different aspects of management. They are easy to access and easy to read. Cons Can not transfer between same company locations. Review Source TB Thomas B. manager Warehousing Used the software for: 2+ years ### "Too little too late" May 3, 2019 3.0 Good people but for us it was just too little too late. Pros Customer support team was responsive, but there were often problems that could not be explained or rectified (eSign console crash is one example). Cons Price and the lack of functionality on the browser-based version. Review Source LR Linda R. Treasury Analyst Warehousing Used the software for: 1-2 years ### "SiteLink Web Edition" October 4, 2018 4.0 Pros I do like the fact that the Web Edition of SiteLink load way quicker than the standard version. Cons I don't like that they are still Beta testing and not all of the functions are working. Review Source Response from Storable October 5, 2018 Thank you Linda for the review! You can rely on cloud-based SiteLink to not only run fast (as you have found) but also keep your data secure so you can focus on your business. Yes, some features are launched in beta to ensure all issues are resolved. Once features are final you can expect great performance and few bumps in the road. Our Customer Support team can also help resolve a problem, so please reach out and let them know which functions are not working for you. Thanks again for taking the time to review SiteLink. Jesse B. Assistant Manager Used the software for: Less than 6 months ### "It's a delight to use this software for work." May 7, 2018 5.0 Pros It's very easy to maneuver from page to page. Even if I don't know how to do something I can easily click around for a minute and find out what to do. Cons I don't like how long it takes to update. Sometimes it takes awhile for me to log onto at the begining of the day. Review Source Response from Storable May 11, 2018 Thank you for the kind words Jesse. In regards to updates, we recommend leaving your SiteLink open and running the night of our big releases. If you are already doing this and still experiencing update lag, please give our Customer Support a call, maybe there's some setting we can tweak to help. Thanks again! MS Mia S. Property Manager Real Estate Used the software for: 2+ years ### "Very user friendly and easy to navigate to find answers." May 17, 2018 5.0 Pros I like that everything can be done without having to use so many external sources. Linking in the other resources have been absolutely wonderful. Cons I can only say, I did not like the time when the ach submit was not functioning and it took a while to resolve. Review Source Response from Storable May 21, 2018 Thank you Mia for your "absolutely wonderful" review! We are proud and excited to offer many seamless, high-quality integrations for our customers¿and always offering choice on what works best for your business. KS Keith S. Property manager Retail Used the software for: 1-2 years ### "I love the software.. Much better than Centershift." May 21, 2018 5.0 Very user friendly. I used this software before, when I worked for Mini Storage Depot. Liked it then too.. Pros Easy to navigate. User friendly. I have personally contacted the help line and was pleasantly surprised how helpful they were. Cons I cannot think of any issues that I have had with Sitelink. The reports are well organized and easy to find. I could not be happier. Review Source Response from Storable May 23, 2018 Thank you for taking the time to leave a glowing review Keith! We are glad you find the program easy to use. And thanks for mentioning your positive experience with customer support, they take great pride in being helpful and accessible. Never hesitate to call if you have an issue. Thanks again. MB Manoj B. Used the software for: ### "Great product. Highly recommended" January 21, 2016 5.0 Love the software. Its very easy to use. The support team is what makes Sitelink special. They know their product and can help you with almost every inquiry related to the software. If you have a question, just email or call and you will have your answer in a very short time. There is always room for improvement in every software, sitelink has its list. A couple that stand out: - The need to make Sitelink a SaaS solution instead of being installed on your system. - The need to access multiple windows at the same time. Currently you can only access one screen at any given time. Overall, great software and easy to get up and running. Review Source Response from Storable January 26, 2016 Thank you Manoj for taking the time to leave us a review. We are glad you are taking advantage of our knowledgeable tech support team and we appreciate your feedback. In many of the most commonly used screens you can access multiple windows at the same time using the Shortcut button. For example, if moving-in a customer over the phone and another customer comes in to make a payment, you can shortcut to the payments screen, process the payment and then return to the move-in screen where you left off. While the SiteLink client portion of Web Edition is an installed component, it is a SaaS. All of your data and settings are stored in the cloud, there are no limits on the number of users, installs or locations, and regular software updates are deployed as part of your monthly subscription. We are also rapidly building out the capabilities of browser-based myHub.sitelink.com. In very short order SiteLink customers will be enjoying the best of both client types. Stay tuned!! DE Diane E. Owner Warehousing Used the software for: 2+ years ### "My Sitelink Review" April 25, 2017 5.0 Software is user friendly and I have always had great technical support. Have used this software in all five of my facilities and managers agree that Sitelink is a great program. Have used several other programs in the past and Sitelink by far is the very best. Pros User friendly Cons can't think of any Review Source Response from Storable April 26, 2017 It's always great to hear clients like you tell how well SiteLink works for managers - on the front line, and on the corporate or enterprise level for multi-store management. Thank you for being a customer and leaving a review! RZ Roger Z. Property Manager Warehousing Used the software for: 2+ years ### "Excellent Service!" April 20, 2017 5.0 As usual, my experience with the Site Link technical support team was excellent. Customer service agent was fast, polite, patient and professional. Pros Intuitive. Cons Auction process is confusing. Review Source Response from Storable April 21, 2017 We appreciate you taking the time to leave us a review Roger. Our customer support representatives have tenure and know the product inside and out. Low employee turn-over, employee training, and systems like VoIP and built-in remote-connect reduce hold times and help us deliver quality service. Keep calling, we are here to help! CJ Courtney J. Manager Warehousing Used the software for: 6-12 months ### "This software is very easy to learn and the customer support is superb." May 3, 2018 5.0 It is quick and easy to use and a great software option for this field of business. Pros My favorite thing about Sitelink software is how easy it is to learn. Within the first day of training, I was comfortable using it. I have also trained other employees and they have had the same success. Cons Every once and awhile you might come across a feature that could use some tweaking like being able to transfer a security deposit to rent, but in the grand scheme of things this is minor. Review Source Response from Storable May 8, 2018 We appreciate the feedback Courtney, and thanks for the 5-star rating! We make a point to take customer suggestions into account when we add features to our Web Edition and myHub software¿so thanks for mentioning even minor tweaks you'd like to see, as we gladly listen and take all comments into consideration. Your success is our goal! EA Evelyn A. CoManager Used the software for: 6-12 months ### "Easy to use and navigate through" May 3, 2018 5.0 Pros This software is pretty easy to use and navigate through. It has a lot of different programs in it to use. Very convenient. Cons Some things in the software are not that easy to correct, which makes dome things difficult. I kind of wish there was an undo button. Review Source Response from Storable May 9, 2018 Thanks Evelyn, glad to hear you've found the software easy to navigate! Many operators¿ regardless of size¿take advantage of the many tools available in SiteLink that make day-to-day operations run smoothly. Please know there are a few ways to make adjustments or fix errors in SiteLink. For example, an easy way to rectify a mistake for a new move-in is to simply delete the account and perform the move in again. If you have a specific problem just call us ¿ many of our clients are happy to hear we can screen-share with a client to immediately fix an issue remotely if necessary. WR William R. District Manager Used the software for: ### "Excellent Product & Excellent Staff" April 12, 2016 5.0 I have been using this product for almost five years, initially as a Property Manager, and the last four years as a District Manager. The program is very user-friendly and allows one to easily execute their storage business with the customer in a seamless fashion from inquiry, through reservation, on to move-in & payment and then on to maintaining and monitoring their account. As a DM, there are countless reports that assist me in helping to both audit and manage each location to maximize both occupancy and improve net operating income. If you're in the storage business this is the software you really should be using! Beyond the software benefits, are the benefits of the people that work for SiteLink. They recognize that we are in business for ourselves, but they make sure we are never "by" ourselves. There are constant improvements that are being made to the system via upgrades, and they are only a phone call away whenever you need technical support. Incidentally, my experience with SiteLink over the years has been one where I can say that their technical support offers the best blend of both knowledge and know-how regarding how to help the most junior manager on how to implement what is needed! Review Source Response from Storable April 13, 2016 Thank you very much. We realized early on how important it is for our company to focus on support and "get it," meaning, understand the storage industry. We use the experience from continually working with 12,000+ storage operators to continually streamline support and SiteLink products, including SiteLink Merchant Services (credit card and ACH payment processing). Thank you for working with us! TT Timarie T. Owner Used the software for: 6-12 months ### "First Time SL user" June 18, 2016 4.0 Overall a very good product. Need some tweaks and some aspects could be more user friendly, but overall happy with this software. Review Source Response from Storable June 29, 2016 Thank you! We include the feedback of more than 13,000 users in SiteLink. With 6 to 8 automatic, free updates every year, we continually add customer suggestions. When we discuss feedback with clients, they often only just then understand the meaning and reason for the SiteLink feature and menu they previously questioned or asked us to tweak. We like those discussions because they eliminate questions and prove some requests for changes unnecessary. In other cases, still, to this day, we also find ways to enhance SiteLink, and we are always looking for those opportunities! Please email or call me with specifics regarding your general comments here. We will either make changes, or, you may find your request is already in SiteLink after all. Thank you! Markus Hecker SS Shari S. Marketing Director Used the software for: ### "StorageOne has used SiteLink for many years. The software has been a great program for our faciliti" April 19, 2016 4.0 The software is easy to use for accessing customer accounts with great tools for communicating with customers. The API integration makes incorporating with other platforms, such as Sparefoot, a breeze. We are able to export (past) tenant data in to Excel for merging into email campaigns. Wish we could do this for new tenants as well. Updates take approx. 2-3 hours to update on our website; if this could be adjusted to a shorter timeframe, that would be great but we understand that the updates have to go through our website platform/integration with our outside vendor (G5). Tech support is always there when we need help or experience an issue. The reps are always very helpful and friendly. Review Source Response from Storable April 19, 2016 Good morning, thank you so much for your comments. You absolutely can get email addresses and other contact info for past, current and reservation tenants (those who reserve or inquire but have not rented). You can filter tenants by group to create your target mail, email, phone and text messaging campaigns. The API and our data and report exports offer contact info for all of those groups you mentioned, including new tenants. The website refresh in SiteLink is instant. I have reached out to G5 who will contact you to discuss updating your website more quickly. Any change in SiteLink is instant and can show on your website at the speed your web designer sets. Your web designer controls how quickly, or when, your website updates or refreshes. Thank you again for working with us. Our support is here to walk you through your comments anytime. Thank you! Markus Hecker COO Similar Products Featured ## Related categories [Self Storage](https://www.capterra.com/self-storage-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.