# Page 5 | SiteLink Web Edition Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SiteLink Web Edition the right Self Storage solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92752/SiteLink-Web-Edition/reviews --- SiteLink Web Edition 4.7 (452) [View alternatives](https://www.capterra.com/p/92752/SiteLink-Web-Edition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of SiteLink Web Edition ## Showing most helpful reviews Showing 101-125 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jS jerry S. President Warehousing Used the software for: 2+ years ### "User review for Sitelink/Storable" August 30, 2022 5.0 very satisfied Pros This product is very user friendly. If any issues we call technical support with knowledgable people. Cons in begining as more producet were introduced technical support had trouble keeping with issues and requres for help. That problem has been resolved. Reason for choosing SiteLink Web Edition we have friends inself storage business and they have used Sitelink for many years and are satisfied with producet and techgnical support. Review Source GV Gina V. Facility Manager Real Estate Used the software for: 2+ years ### "Easy to use and understand. The flow of data is smooth and streamlined." June 28, 2018 4.0 Time saver Pros Clear Layout with not a lot of pop up screens for data. Lots of functionality and automation depending on how paper or paperless you want to be. Available third party APIs for function SL does not preform. Easy to see all the tenants info on one screen. The Automation is great, but I like how you can still control the info that is sent beforehand. Cons Support - on the ball 90%. I still have an outstanding ticket over a year old and the person ws not real interested in it. 3rd Party API - Great to have , but why do we have to pay for all the add-on when you are already a premiere software with a matching price. Review Source Response from Storable June 30, 2018 Gina, our first priority is always our customers. I have notified customer support regarding your outstanding ticket, they will reach out to you with a resolution. We integrate with technology partners because customers want choice and control in their workflow and operations, as you mentioned. Offering choices in technology partners is our goal. You only pay a nominal amount for the technology partners you select, and those are the best in the business whose services more than pay for themselves. We are glad to be a part of your business success, thank you for writing a review. Preston K. Information Technology Consultant / Web Architect Used the software for: 2+ years ### "Outstanding software" July 5, 2018 5.0 Pros The cloud based/client based sync works very well. The customer service is very responsive and helpful. Cons Some of the interfaces are not as intuitive to figure out. Not a real good way to cancel a customer and give them 100% refund if a day closure has happened (you have to make several steps to credit out the customer and then go to your credit card processor and refund the customer manually). Review Source Response from Storable July 16, 2018 Hi Preston, we are glad you have found our software "outstanding." Regarding refunds, some activities take multiple steps but we can help with the refund process you mentioned. With SiteLink Merchant Services and our processing partners, you can refund a customer's credit card directly through SiteLink in fewer steps than you listed. If you refund MORE than you owe the customer, you have to go into your virtual terminal, that is true; but most of the time, you should not refund more than a tenant owes. Please reach out to customer support if you have any questions. Thank you for taking the time to write a review! NL Nicholas L. Owner Warehousing Used the software for: 2+ years ### " Extremely complete software " November 22, 2018 5.0 I have now used the program for over six years and there are still features that I am discovering. The software updates can be annoying when you login to a computer that has not been used for a few weeks because you are guaranteed to have to wait for an update process before you can do anything that you wanted to do. But I have not had any problems with it and customer support is extremely helpful and always available. Pros It’s a very thorough software that contains every feature you would possibly need. Cons Because it has so many features it can be a bit overwhelming. The initial learning curve is steep and learning some of the more advanced features can take some time. It also must be installed on a PC and it must be updated regularly. Review Source Response from Storable November 26, 2018 Thank you for the 5-star review Nicholas! We realize SiteLink is a powerful, comprehensive program so we offer dozens of training videos and webinars on sitelink.com for help and reference, with new ones added regularly. Our SiteLink Certified Professional training and development course (training.sitelink.com), is another great resource with new modules deployed as the program grows. As you mentioned, our Customer Support team is also always ready to help. Thank you again for writing a review, and we appreciate earning your business for 6 years! MT Matt T. Concierge Used the software for: 2+ years ### "Very user friendly" May 22, 2018 5.0 Payments, rentals, tracking of customers, collections, etc Pros The ease of use and the ability to access support at any time. We love that we are able to link other software rather easily as well Cons Not having the ability to split payment's for corrections. Often customers rent more space than is needed and in order to move them out of unnecessary space it would be easier to just credit their credit card for a partial amount Review Source Response from Storable May 25, 2018 Thank you so much for being such a long-time client and for posting here. The situation you mentioned is common and appears in various ways. You can always refund monies directly through SiteLink, without going to your virtual credit card terminal. You have one login for SiteLink and your virtual terminal. You can transfer one tenant's unused prepayment from one unit their other unit. A caveat: as a financial control, SiteLink cannot allow refunding more money than is owed the customer. However, you can credit any amount for past days' rent instead of refunding those "used up" rent monies. For you as a multi-store operator, I hope the enterprise-level, Corporate Control Center is helpful where you can work with refunds and bad debt write-offs for all of your stores together, as a group or batch. Thank you, Team SiteLink HB Haley B. CEO assistant Consumer Services Used the software for: 2+ years ### "Sitelink review" May 16, 2017 4.0 the overall look could be updated Pros I like how the customer service is very friendly and always helps very promptly and will give new suggestions on how to make our office life easier Cons The gate system will lag sometimes and customers will not be able to get into the facility and they will complain and we have to restart the system Review Source Response from Storable May 20, 2017 Thank you, Haley, for mentioning our wonderful support staff. Our team, from customer support straight through to our developers take pride in offering a great customer experience. An easy to use interface and knowledgeable, friendly support staff are cornerstones of our company. If you haven't already, please call the support staff to specifically address the gate system lag. There are a number of variables that could be at play, from a system setting to the type of gate or even the computer running the gate or SiteLink software. Regarding the look of the software - have you logged into myhub.sitelink.com using your Web Edition credentials? SiteLink myHub offers lightning fast, browser-based access to your database for operational tasks like moving tenants in and out, taking payments, converting Leads to Lease, running reports, and more–all in a modern interface designed for fewer clicks and efficient operation. Let us know what you think. KH Kim H. Manager Used the software for: 1-2 years ### "Pretty easy to learn and use on a everyday basis" May 17, 2018 4.0 Pros Basic functionality ease of use, customer support is always available. I think that overall, sitelink has some very good features and being new to self storage when I took this job, it was very easy to learn. I went through most of the training pretty quickly. Cons Instead of having videos to learn new feature, I wish that they would just put the steps in a written format. That would make it much easier to self help and learn things that you are not 100% sure of. Another feature that I would change would be that you cannot do many features just in one screen. If they could somehow make it that you can look up someone's info from the customer screen, and maybe even make a payment from there instead of having to switch out of the customer screen. It should not be required to have to select on 2 options to send email notices to have the correct form and header appear. When reserving a unit, it would be much more helpful to show the facility map rather than just the unit numbers. I always like to get new customers as close to the facility entrance as possible. Review Source Response from Storable May 21, 2018 We love to hear suggestions, so thank you Kim for the detailed comments on training and your workflow requirements. SiteLink has many "shortcuts" available for often-used tasks, maybe there is one that will help. Please reach out to your account rep or a customer service team member for an analysis how the software can meet these needs. Step-by-step instructions are sometimes more helpful than videos, so thank you for mentioning and for the feedback. Many of our FAQs contain written instructions for common tasks, and the SiteLink Certified Professional training and development course also can be used as a reference. PA Perry A. Office Manager Used the software for: 2+ years ### "It is easy to use with great features to run a storage facility." May 17, 2018 5.0 Pros Esign lease makes renting units convienant. Also, esign credit card and change of address forms and the ability to upload forms from the desktop to the tenant photo page we no longer need file folders. We are paperless mostly. Cons There isn't a way to reprint rent increase notices. We can reprint receipts and invoices. We should have a feature to reprint rent increase letters. These are the only forms we need to print copies of and put in the file folders for the tenants. Review Source Response from Storable May 22, 2018 Glad to hear you¿ve discovered the power of SiteLink eSign! It¿s free, customizable, and offers electronic signature capture and document storage complete with forensics and authentication tools. Being paperless has many advantages. We continue to add features and enhancements to provide the best experience for our users. For example, we recently expanded eSign to include include cash and credit card receipts with SiteLink Merchant Services. You should be able to reprint rent increase notices up to the date the new rate goes into effect (Company > Pending Tenant Rate Changes > Reprint Notices). Please reach out to Customer Support if this is not working properly. Thank you for the comments, and thank you for being a SiteLink customer. VR Verified Reviewer CIO/Owner Used the software for: 2+ years ### "Overall a company that tries to take good care of their customers." May 17, 2018 4.0 Best way to manage a storage facility. Pros Many necessary features that are specific to the storage industry. Cloud based industry standard, many other companies interface with Sitelink. Cons That I have to wait for the circle to save things to the database so often. It is cluncky. Over the years Sitelink has added so many features that how we get to certain features is not the easiest or smoothest transition. Have to get in and out of too many screens. Review Source Response from Storable May 22, 2018 We are proud to be called "the Best," thank you! Over 15,000 storage owners choose cloud-based SiteLink Software, and we are honored to receive renewed recognition¿7 years in a row¿as "Best Management Software" in the annual ISS Readers' Poll. SiteLink strives to balance a robust feature set with ease of use. There are many shortcuts available in Web Edition that make task transitions so much easier. Please reach to your account representative with specifics, the resolution may be right at your fingertips! Thanks again for the review. CC Catherine C. manager Warehousing Used the software for: 2+ years ### "Great Software" October 3, 2019 5.0 Income in a small business is the name of the game and Sitelink has your back. It will prompt you to collect payment, it will help you plan price increases and by far is the one of the easiest to use, easiest to understand, quick to learn and intuitive. Pros This software really helps you collect and manage tenant income. It pushes you along to maximize your profits at each turn! Cons The only item is the "move out" process is not very smooth and tends to have issues in terms of refunds, refunded amounts, and if they are scheduled to move, but don't, it's a problem. Review Source RY Raymond Y. Manager Packaging and Containers Used the software for: 2+ years ### "Sitelink Web Edition makes Storage renting very easy!" August 28, 2018 4.0 Without Site-link, I would not be able to do my job or run this business. Pros The Software allows you to keep all your tenants very well organized when renting new units, moving out a customer, collecting rents, and sending out forms for legal collecting for those tenants that are past due! Cons The Software can be difficult to navigate thru when having to make detailed adjustments for each tenant. Always seem to have to call Site-link Help Desk to get help using these functions. Review Source Response from Storable August 30, 2018 ¿Thank you! There are many different scenarios for adjustments, like reversing accidental move outs, transferring specials when switching a tenant from a smaller to a larger unit, applying multiple discounts at move in, refunding or writing off bad debt, or transferring unused prepayments to another unit when a tenant vacates one space. We have settings, prompts and built-in buttons/tools to handle these and make them as self-explanatory as possible. We are happy to hear you are getting the help you want. In the end, responsive, available and confident support - and our Certified Professional Training at training.sitelink.com - is the ultimate way to ensure the job gets done. Thank you for taking care of business! Your SiteLink Team VP Vincent P. General Manager Retail Used the software for: 2+ years ### "Site Link at it's Best" June 7, 2023 5.0 Can't work without it makes our job better. Pros The ease of use. Teaching to new hires is fast and easy.. Cons Not one thing. The changes you make to keep sitelink update is awesome. Review Source BB Barbara B. Storage Manager Warehousing Used the software for: 2+ years ### "Sitelink Self Storage program" September 7, 2022 4.0 I do not have that information Pros Believe it or not, I use to do everything manually, and my boss did even more bookkeeping manually ( as I was not involved with reports for the Accounting) This has certainly eased the paperwork burden. As there is no printed or online manuel I rely on Tech support to answer my questions. The Tech support is excellant! Cons I do miss not having a manuel. Just for reminders on actions that are done so infrequently that you need that little push to remember how. Review Source RS Russell S. Owner Warehousing Used the software for: 2+ years ### "Started using Sitelink in 2007. Excellent Software" January 29, 2018 5.0 I don't need to rely on my brain to remember when rents are due or when to invoice, process credit cards or overlock units. Pros I "still" use the non-web based version. I like how easy the map is to configure and move units. Reports are awesome. I also use Firstdata with Sitelink, very easy to take payments and setup credit cards for autopay. As always, tech support is there to quickly handle any problems I have had with user/operator issues. Cons Would like to see some extra features on the map, I have 15+ acres of storage scattered every direction and it would be nice to have the ability to add roads and/or other buildings. Review Source Response from Storable January 30, 2018 Thank you so much for your comments! The new map in SiteLink Web Edition actually does include tools to create drive ways, stairwells and elevators, fences, dumpsters and others. The beauty of all maps - the editor allowing you to set it up and make changes yourself, anytime. Because you like the SiteLink Merchant Services (SLMS) credit card processing in the PC-based, Windows version, you would love the reconciliation reports, single log-in feature for SiteLink and virtual terminal, and other unique features only SLMS offers. Thank you! PM Pam M. On-site Residential Manager Used the software for: 2+ years ### "SiteLink is very easy to use." May 17, 2018 5.0 Pros I have been using SiteLink for a few years now and think it is so easy to use. Customer Support is always there when I need them. The training vides and webinars are a great way to expand my knowledge base of the software. Cons There are few minor things that could be improved on. One is the inability to reserve multiple units for one customer in a single transaction. I would like to see the property map be interactive even though I have other SiteLink tasks open. I would like to be able to flip back and forth without having to close the other tasks. Review Source Response from Storable May 22, 2018 Thank you Pam! Our multi-pronged approach to training and service ¿ a dedicated, accessible on-site Customer Service team, dozens of on-demand webinars, FAQs and training videos, plus our SiteLink Certified Professional training and development course¿helps many in the industry learn and grow. Glad you've discovered this! And thank you for your suggestions as well. You should be able to keep the map open while performing other tasks. If this is not working correctly please reach out and a team member will resolve it for you. Thanks again for the review, we are happy to have you as a customer. DE Diane E. Operations Manager Warehousing Used the software for: 2+ years ### "Storage Solutions in Headingley Manitoba LOVES Sitelink!" February 8, 2017 5.0 2 years ago I knew nothing about Sitelink. Thanks to the fantastic, incredible, Sitelink Customer Service, I am a very confident user; did not take long. Sitelink provides all that I need to run 300 units and more. Appreciate Sitelink people! Pros Customer Service Cons Need more insight into what the reports cover. Usually the request comes from our accountants who do not regularly ask for reports covering specifics. Because the request are few, I do not learn all the reports provided and need to SEARCH to find the one that would answer the specific question. Review Source Response from Storable February 8, 2017 Thank you so much for your feedback. We already group reports by topic such as financial, management, tenants, and units. I can suggest a call to our 7 Day/week service desk. They can best suggest the proper report. The challenge with a search feature for reports is this: it would have to include more than the name in the topic of the report which we already list. Your accountants and you are likely looking for reports showing multiple combinations of data. There are usually more than one report that fit that criteria. Give us a call and we'll show you what you're looking for. Good news is, all the reports you want are there and we have you covered. Thank you! SA Samuel A. General Manager Warehousing Used the software for: 2+ years ### "SiteLink Web" August 30, 2022 5.0 Pros The software is user friendly, effective in the overall management of the facility Cons Update/Changing password-should be optional Review Source HP Hal P. President Used the software for: 2+ years ### "Excellent product and excellent support." June 28, 2018 5.0 Pros With few exceptions, it is complete in its functionality. It is so complete, that customer support is often needed to understand the operational ability of many of its services. The support department is a great advantage to mastering many not to often used features. Cons Mobile phones are used exclusively by a majority of customers, yet SL does not have it on the Tenant information page. You need to bring up each tenant and or get it from the payment screen. Some of the forms need reformatting to be better understood by customers such as the invoice. subtotal is directly under due column. Review Source Response from Storable June 29, 2018 Thank you for the excellent review and for mentioning our Customer Support team! Yes, SiteLink is a comprehensive, powerful program with many tools and workflow options. The team will always gladly show customers exactly how to accomplish a task, step by step via screenshare or simply over the phone, until you are confident how to use it. We appreciate all feedback, that is how we grow! We welcome ideas so please reach out directly with your thoughts on forms and tenant info access. Thank you for being a SiteLink customer. JR Jenny R. General Manager Retail Used the software for: 2+ years ### "Overall a great product for everyone with any level of experience" June 5, 2023 4.0 Pros Sitelink Web Edition is easy to navigate. Cons I wish it interfaced with word documents better. I wish I could just upload my document with images to Sitelink Web Edition without having to recreate it. Review Source DW Debbie W. Bookkeeper Real Estate Used the software for: 2+ years ### "Freedom Rentals" August 31, 2022 5.0 Pros This software is a very important part of our business. Helping us track all our storage and apartments rentals. Easy to use and affordable Cons The only things I have had trouble with is the reporting function. Reports could be a little more user friendly and able to be changed to pull up what you want to see without all the other stuff you don't need. Review Source JL John L. Site Manager Facilities Services Used the software for: 2+ years ### "Comprehensive software" May 29, 2023 4.0 Customer data base Pros Sitelink does most things very well. I don't think there's anything on the market that can match the entire package Cons Small screens size, Some billing operations Reason for choosing SiteLink Web Edition Best overall package with very good customer support. Review Source Ed M. Manager Used the software for: 2+ years ### "My experience has been great, it runs flawless almost 100% of the time. " May 21, 2018 5.0 Ease of use, stress free, very professional. Pros What makes SiteLink Web Edition so great is it's ease of use. There's almost no learning curve at all, very simple. Cons I use it daily and I never have to think about or worry about any aspects of it. Review Source Response from Storable September 13, 2018 \*\*Capterra was experiencing a bug which did not allow us to submit this response earlier.\*\* Thank you for the review Ed! Peace of mind goes a long way, and you can't put a price on it either. Glad you are happy and we wish you continued success. GM Geoff M. Used the software for: 2+ years ### "Great customer service " June 20, 2016 4.0 They have great customer service, available to talk and walk you thru problems. We have new manager on occasion and this feature saves me time. Pros I like the ability to plug in with other vendors for advertising, signing leases, insurance programs etc... Cons I would like a way to electronically file leases so we can look at them remotely in a drop box type account, then when the tenant moves out it auto files it in your moved out folder and you can set it to save the file for XXX number of years before deleting. Review Source Response from Storable June 29, 2016 Thanks for that! Great news - SiteLink eSign (TM) already works the way you request! Please call us for a demo or walk-through. SiteLink stays with the tenant's file for 7 years AFTER they move out. SiteLink eSign is free and eliminates the need for other commercial products for signature capture and document storage. The Lease Audit tool is invaluable and not available with other, similar products. It gives you access too all leases and each field on every lease on one screen. See which leases are completed vs still out awaiting signatures. SiteLink eSign works at stores, for rentals by phone and online reservations and rentals. Thank you! SR Sarah R. Property Manager Retail Used the software for: 2+ years ### "So easy to use" April 1, 2017 4.0 I have used this software for 3 years or so. I have been in the storage business for 12+ years. This has been the best software I have used. It is simple to use and easy to train new people to use. Pros Simple to use Cons I wish that we would be able to fix errors that are found even after the day close has been done. Review Source Response from Storable April 17, 2017 Thank you for your comments and for being a customer! Our support can show you in detail how to handle training and reversing transactions (fixing errors). In short: we have learned about our users they find our phone training, our standard and custom, on-demand, free webinars, video training and 7-day phone service more convenient than manuals. Those become outdated fast. All of our training and service options, including those listed here, are always free (!) You can reverse many transactions, such as accidental move-outs and payments posted to wrong accounts, even after a daily close. If you recorded the wrong payment amount and closed the day even though the totals are off, we can show how to reverse the close and make adjustments. We track all of these activities on our audit reports. Please call or email support or myself if we can assist, show steps in more detail. Thank you! Markus Hecker COO, SiteLink Software RG Robert G. co-manager Warehousing Used the software for: 1-2 years ### "It works most the time but there are some things that could be implemented" May 21, 2018 3.0 Pros Ease of use. The graphic interface is fine but it's very text based still. Could use easier search functions Cons The inter-connectivity to other apps and the way it lower screens constantly. You can be in the middle of a transacion and the screen will just drop behind ANYTHING else opened. Review Source Response from Storable May 29, 2018 Thanks for the comment Robert. We pride ourselves on making SiteLink easy to use! The search functions are really quite powerful, we¿d be happy to reach out to you and show you more, including how you can even search for receipts. We understand your frustration with screens, ideally we would love to have all windows open and viewable, at all times. The Windows OS does not allow for this, so only the active window will be viewable on top. One way to mitigate is to minimize screens as you go along, keeping only those you need right at your fingertips. You also might like SiteLink myHub, the browser-based version of SiteLink. It contains the same data you have in Web Edition and is free to subscribers, and is completely mobile-friendly - use it on tablets, smartphones, Macs or PCs. Try it and we'd love to hear your comments. Thanks again! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.