Trackum Software

The Mini-Manager

4 / 5 4 reviews


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About The Mini-Manager

Offers all the tools you will need to effectively manage your Rental business activities.


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The Mini-Manager Features

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The Mini-Manager Reviews

Excellent Customer Support!

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's always been very user friendly and affordable but the recent upgrades plugged any holes that may have existed in the software.
Also, it's nice to be able to make suggestions on improvements and know those suggestions reach someone capable of actually acting on them.

Overall: I've used Mini Manager for 10 years and have always been very satisfied. The few times I've ever had an issue, a simple phone call reaches the actual software developer rather than a recording and have always had quick resolutions. Such personable support may not be feasible for the larger vendors but that's what I value about Mini Manager.

Owner response to these poor reviews

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am the developer of this product as well as a number of other products sold at trackum.com.
I personally have answered every customer support call for the last 23 years. With over 5000 products sold, I will admit that it is possible that my New Yorker voice and accent can sometimes seem harsh. However, I can assure you that I have always been and will always be there for each and every one of my customers and I never fail to solve their problem.

Easy to use, budget friendly

Sep 08, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: We've been a Trakkum software customer for the past 10 years and still effectively use this software to track customers, payments, and our vacancies at two properties with just under 300 units. But, this could easily track 10 times that much. The software is easy to set up and maintain and is very affordable with no recurring fees.
We did have an issue once and it was resolved with a software patch, but if it ain't broke you won't get an update to any future versions. We asked once, and figured if we needed more features, such as online rentals or payment integration, we'd switch to another software vendor.
But, this software is so easy to use. And, knock on wood, never had a problem with losing any data. Biggest turn off for new customers may be the fact that the owner comes off as a little rough around the edges. Don't know why, but been happy with the product despite that.

Support Non-Existent

Mar 02, 2011
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Pros: This is nice software for a small storage facility like ours. We found it easy to use and it has enough features and reports to help us track our customers. We convert the information from the Mini Manager to our full-bodied accounting software using the reporting features in Mini Manager.

Cons: The person selling the software lacks decent customer service skills. Rather than listening to the questions posed by the customer - and in our case, our IT guy - he keeps saying the same things over and over. He was completely unhelpful and rude to boot. I would think it would be in his best interest to TRY to support his product and help his customers achieve success with it rather than alienating them.

Overall: Buy the product if yours is a simple system and you are adept at learning and implementing software yourself or have a good IT resource.

DO NOT BUY it if you think you'll need support from the vendor. What a frustrating waste of a morning!