Syrasoft Management Software

Self Storage Management System

4 / 5 6 reviews

Who Uses This Software?

Syrasoft serves thousands of self storage facilities with a wide range of business models and practices.


Average Ratings

6 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Syrasoft Management Software
  • www.syrasoft.com
  • Founded 1991
  • United States

About Self Storage Management System

Seamlessly meets the operating needs and requirements of self storage, mobile storage, mobile home park businesses.


Self Storage Management System Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

Self Storage Management System Reviews Recently Reviewed!


Quick to learn, U.S. Based tech support, and highly use Birds-Eye map is GREAT.

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Great customer support for any issue I have had come up. The birds eye map is great, it gives you a ton of information at a glance such as if a tenant has insurance, if they are on set up for automatic payments, if they are past due, over locked, etc.

Cons: Some capabilities of the software are unusable w/o add on expansions being purchased. I wish that pre-paying was more intuitive.

Overall: I learned a lot about property management software, rolling credits, and what is a business is capable of doing with the right software.

the support that I received from Mark Somers was wonderful. He was always ready to help.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really liked the fact that I had a tech team at my ready. i mostly dealt with Mark Somers . But George also helped out and made me feel like I was the only call he had . taking as much time as I needed to get my questions answered .

Cons: the lighting where I took applications was not ideal . My office was in one of the storage units and this was what made taking the photos difficult. I could also manually input the tenant information and complete the meeting . as long I collected the info the Tech staff would walk me thru , completing the application .

Awesome product for 16+ years. Makes life on the job easier.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The upgrades and new features that have kept up with the ever growing storage industry. Knowledgeable Tech support, who are always willing to suggest and implement custom changes specific to my facility.

Cons: The "Icons" that lead the drop down menu choices. They could be more specific as to what they contain for the new user.

Overall: Accurate reporting, ease of daily functions, worry free problem solving.

Amazing program been using it over 8 years now and never had any issues

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like how user friendly it is to use. The reports are all there at a click of the button. Very well laid out. The customer service is the best around, never once have I had an issue with any customer service representative.

Overall: I feel that the benefits are the satisfaction that your reports are accurate, and if a problem arises the customer service is truly top notch.

Vendor Response

by Syrasoft Management Software on May 10, 2017

Lisa, Thank you for your kind words! As always if you have any questions or concerns please reach out immediately! 800.817.7706

Sales Department Will Tell You The World To Buy There Software And Then It Won't Work.

May 06, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The storage end of the software worked ok ,but if you do anything besides storage like Merchandise sale or like us FedEx and U.P.S. Shipping Mailboxes don't even bother.

Cons: When working with the demo it seemed ok. We asked the saleman about Merchandise and POS system problems and he assured us the software would take care of that once installed. Once installed we started having problems right away couldn't ring things up correctly this system was not anything like the salesman promissed. Paid an expensive amount to have this system used one month had to go to Sitelink asked for some of our money back got none. Talked to everyone all the way up to the owner and no resolution was made. I would stay away from this company.

Overall: None we had to replace it in the first month

Vendor Response

by Syrasoft Management Software on July 07, 2017

We are sorry you had a poor experience six years ago. Please contact 800.817.7706 ext 1 to discuss further.

Flawed program and poor service

Oct 21, 2014
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros - connectivity with gate software and automatic credit card processing, well thought out lay out

Cons - very glitchy and with every "upgrade" comes a new issue. Given the heavy reliance on the program for daily operations the direct cost of the glitches has been considerable.
Customer service is slow and incomplete and to date all issues have yet to be resolved.

Overall impression - when it was working it was great...however for 8 months I have been dealing with one issue after another and it has caused great hardship to the business.