Who Uses This Software?

Hard-Money Lenders, Loan Servicers, Note Servicers, Cities, Municipalities, Banks, Credit Unions, Indian Tribes, Private Lenders and more.


Average Ratings

146 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Applied Business Software
  • www.themortgageoffice.com
  • Founded 1978
  • United States

About The Mortgage Office

The Mortgage Office is the most popular and highest ranked lending platform in the US and Canada. Popular features include borrower/lender portals, online payments, text alerts, document scanning, Quickbooks interface, one click imports/exports, ACH/EFT, complete investor management including fractionalized loans, three different mortgage pool modules, gorgeous reports and so much more. Desktop or in the Cloud; the preferred system for Private lenders, non-profits, and municipalities.


The Mortgage Office Features

  • Accounting Management
  • Amortization Schedule
  • Application Management
  • Automatic Funds Distribution
  • Collateral Tracking
  • Collections Management
  • Compliance Management
  • Customer Database
  • Fee Management
  • Investor Management
  • Loan Processing
  • Amortization Schedule
  • Client Database
  • Closing Documents
  • Commercial Mortgages
  • Contact Management
  • Credit Reporting
  • Customer Statements
  • Document Management
  • Electronic Applications
  • Loan Origination
  • Loan Servicing
  • Pipeline Management
  • Pre-Qualification
  • Refinance Management
  • Residential Mortgages

The Mortgage Office Reviews Recently Reviewed!


Capterra loader

Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge.

Cons: Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life.

Overall: For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.

Great Product / Weak Service

Jul 25, 2016
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it.

Cons: IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE.

Overall: The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them.

Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars.

Recommendations to other buyers: If you get this software, study it like you're studying for the SATs so you will never have to rely on customer support. They are great, but the response time is unforgivable. Our industry is time sensitive, and we require immediate access to customer support.

Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed Support.

Aug 03, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The concept and theoretical flexibility of the software is really cool. The reports are generally well formatted. Borrower communication options are varied and allow easy email, but the calculations need to be correct.

Cons: Very complex, takes months to learn to use. Easily allows problem entries. Support is pleasant, but lacks everyday use knowledge. 4 to 6 steps required for tasks like simply advancing interest on a construction loan. Tracking of % complete and % disbursed on construction takes longer in The Mortgage Office than in a simple Excel spreadsheet. Over the last year the whiz bang modules that they are adding look great, but as updates occur with the main, modules of servicing, the lack of testing is clear as each update precipitates major bugs which cost my staff scores of hours. Customer service is helpless as they are not prepped for the updates and typically don't have the operating expertise to comprehend the full scope of the problem. , but they are nice people. Support calls are seldom answered within an hour. Typically it's about a 24 hour turnaround, with a call to us (Mountain Time) just about the time my staff is walking out the door.

Overall: We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.

Robust loan servicing package with institutional scalability

Apr 23, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: 1: We have found TMO to be highly functional. TMO performs core loan servicing very well. The development team has a deep understanding of the private lending business. The learning curve is steep, so I recommend the 2 day course which is well worth the money you will spend and the time you will save by not doing things incorrectly. The compiled help is a great reference guide for intermediates or advanced users and is well maintained.

2: We have found TMO to be scalable. One of our requirements was deploying the software across multiple physical locations. Although we encountered initial hiccups in set up, these were due to MS Office (MSO) 2010's default security settings (TMO relies upon MSO to create its attachments via mail merge). Once our IT team pinpointed the MSO security settings issue (which was quite intricate and required updating registry keys), we were able to effectively scale to 2 client workstations in 1 physical location pointing back to a SQL server at an off-site data center. The option of upgrading to the SQL version (available as another add-on 'module') gave us the confidence in the beginning when we first purchased the JET (MS Access) version that the software is robust and scalable. Our SQL upgrade and proof of concept across multiple physical locations confirmed the software is robust and scalable, and this area of functionality has performed well for us. The SQL migration tool that ABS provides made the transition fairly seamless.

3: 'Sustainable' means the software should have a long shelf life and be upgraded on a regular basis. In our 3 years there have been numerous upgrades although some were unfortunately forced, and I can't recall much new functionality being added ' most of the updates were patches or new functionality for Loan Origination or other modules we were not using. However, the platform has been around (and augmented) for 30+ years.

In summary, I think the software is robust and powerful, and I give the software development team top marks in creating and maintaining an excellent product. Also AJ Poulin their VP of Sales is a pleasure to deal with, is well respected in and has deep roots in the private lending industry, and has a lot of integrity.

The software is so stable, I never experience downtime.

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reliability. I trust TMO to keep accurate, consistent records

Cons: The first month billing can't be longer than 30 days. We usually do not invoice our borrower until the end of the first full month following closing, so there is often a 32-60 day gap. If we don't send out an invoice at the end of the month in which the loan closes, the borrower's billing statement reports them as late.

Overall: I've been using The Mortgage Office for 5 years. My monthly invoicing process went from being a 2-day challenge to a 2-hour piece of cake. My support needs are rare, but I still run into an occasional problem because I have entered something wrong and can't find it myself. Invariably the support staff is readily available, responsive, competent, and dedicated to getting me back on track. Plus the software is so stable, I never experience downtime. Just a great product.

Almost perfect

Nov 07, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of purchase and installation. I can customize everything and anything. The math computations are accurate and also custom to your specific needs.

Cons: It's difficult to get support staff on the phone and sometimes end up in a phone tag scenario.

Overall: After years of searching, I was thrilled to discover a software designed with by business in mind. The ease of purchasing and installing the software was remarkable. The amount of customizable features and the power behind this software sold me almost instantly. I am a heavy user of the construction module, and there are no options for training in this module which seems odd to me. We went to the training in CA. and learned some general tips and tricks, but were not able to gain any further knowledge into the construction module which is why went in the first place. It's very difficult to get a hold of the support line. You never get through to anyone when you call. If you opt for sending an email, you typically get a call back within the same business day. The downside is that now I am in an epic game of phone tag trying to get my software functioning and have no idea when this might be resolved. When I do have the opportunity to speak with someone I am so happy with the customer service. Bottom line I would recommend this software, but make sure you're not in a hurry to implement it.

Recommendations to other buyers: Ask to see an itinerary for the training. We learned some general tips and tricks that were helpful, but would have probably not attended if we knew that our primary reason for attending (construction modules) was not going to be addressed. The licensing is oddly packaged. We really need two, for our company to get the most out this, but our only options are 1 or 4.

ABS-TMO Loan Service Software

Apr 19, 2014
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: My mortgage company invested in the ABS loan service software in 1981. We were lucky to have originally selected ABS because, through the years, they have outperformed the other companies we've examined, that have developed along the way. ABS has continued to frequently upgrade not only their programs but the software and systems that drive their loan service software, TMO. I've been very happy with the customer service; however, some of our employees have on occasion expressed a desire for higher levels; in fairness, I believe the ABS customer service is above the average of most software companies with which we've dealt.

Accommodating convenience and ease of use is strong. ABS allows huge volumes of supporting files, loan documents, appraisals, ETC, to be available at a click from within a specific loan file; more important is that the method they've designed does so without noticeably slowing the system.

ABS appears to have strived to accommodate requirements of the many new loan servicing regulations as they have developed in recent years. Although, we have worried about ABS meeting some of the required loan service deadlines and on a few occasions began developing work around procedures in case the programming changes were not made in time. In the end, our concerns were unnecessary and ABS delivered by the regulatory deadlines.

Note: The software agreement is unusual; potential clients should carefully read and understand the agreement which is easy to inadvertently violate by accessing the program from a home or other remote connection unless a single laptop is used in all locations in conjunction with a single dedicated terminal server. In the end, the negative issues mentioned herein are relatively small in relationship to the overall quality and ease of use of the product and of the company's history of updating the quality and performance of their systems as well as accommodating the required regulatory changes. I have not seen another system I'd rather have; even at a much higher price.

Should've bought it years earlier!

Dec 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a powerful product that I love using every day. Very, very happy.

Overall: I've used different loan servicing products over the years, and The Mortgage Office is hands down light years ahead of other systems I would know because I purchased and used 3 other products! Each one I bought was mainly based on cost (they were cheaper). I really wish I had bought The Mortgage Office the first time around. It's very easy to use, the tech people are fantastic, and it's a robust system that has bulletproof calculations and does everything a private lender could ever dream of. Whether running statements or filtering loans by type, everything is just a click or two away. I am very happy with this software great product, great company, great time in place. I highly recommend it for anyone servicing loans it's a great value.

Recommendations to other buyers: Buy the right product the first time around. I sure wish I did!

Capterra loader

Complete & Powerful Software Program with add on Modules giving you options to expand your services.

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.

Cons: I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.

The conversion from our previous software, training and implementation was a breeze.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Escrow Analysis, Payment Application, Conversation Logs, Statements and Past Due Notices. The ability to reformat our communication to customers quickly and easily. The entire software package has made our mortgage management efficient and accurate.

Cons: It's not necessarily a con but would love to have an adhoc reporting tool. Some of the fields have no reporting tools embedded in the software and I would love to be able to pull them out.

Overall: Efficiencies are key to a great team. This software allows my team to manage the easier aspects of the job quickly and easily leaving them more time to focus on other projects.

We love TMO, we use it all day, every day

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This program makes servicing thousands of loans possible. So many reports available to our lenders and borrowers. It tracks everything and allows us to report to credit. We love it and so do our clients and customers.

Cons: It's expensive, initial costs and monthly fees but it does so much of what we need. The only feature I have trouble with is the customized reports.

Overall:

Ability to service more loans, this program helps track everything we do as a team, lates, payments, interest rate changes, multiple lenders, multiple vendors, fractionalized notes, credti reporting, IRS reporting, online access for borrowers and lenders, and on and on and on.

Quality Product, Excellent Customer Service, Would Recommend to Others

Apr 22, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: (Note: Capterra only allows a maximum of 2,500 characters for a review. Thus below is only the bullet points. For full details, I have uploaded the full review to the public folder on my Dropbox at: https://dl.dropboxusercontent.com/u/26145970/TMO%20Review.pdf)

Summary:

Very good product, I would recommend to anyone looking for a simple to use client/server loan servicing solution.

Modules Purchased:

* Loan Servicing

* ACH Express

Users: 10

Architecture: Local Client/Server using JetEngine on MS Access

Pros:

* Rich Functionality - a lot of functionality, probably more than you will need

* Customizable Interface - main search grid can be customized by user

* Quick Search - you can lookup an account by almost anything in the account record

* Document Generation - easily publish statements, coupons, payoff, ets.

* Audit Trail - logs important events and changes in an Event Journal

* Categories - quick way to add custom fields by which to filter and sort your accounts

* Open Architecture - database tables are exposed allowing you to create customer reports

* Exporting - can easily access documents and results into Excel, Adobe, or RTF formats

* Custom Letters - quickly send customers a custom letter

* Customer Support - excellent customer service

Cons:

* "Old World" Interface - old client/server style interface

* "As Of" Reporting - you need to run reports on the day you want them (i.e. on month-end)

* Historical Editing - no simple way to edit your loan history without reversing transactions

* Licensing Structure - geared more toward mass employee servicing departments

* Online Self-Service - none really to speak of

* Manual Payments - payments need to be applied manually for charges and fees

* Categories - many fields of information are only exposed if you use categories, which requires you to double enter the information

Have used this software for 7 years, works very well, we have had very few issues.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent handling of Trust Accounting. You can sell a loan to multiple investors, assign any percentage you want, and program handles split payments perfectly. have never had a problem with an investor check in 7 years. Customer support is also excellent (although I rarely use it).

Cons: Would like to see a more automated way to print borrower letters and statements by selecting one option (for instance) "Print Today's Letters" rather than printing letters separately.

Great Experience

Aug 29, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is reliable, generally provides a user friendly experience, is quick to get going and/or transition and provides robust customizable reports which our investors really like.

Cons: The software has many templates with built in functionality which for the most part is fantastic. On the downside it is difficult if not impossible to change some of the reports to add explainations such as a discharge statement or the like.

Overall: The Mortgage Office has done a great job of adapting for the Canadian Market. The software and support provided for an easy transition for us. Thanks to The Mortgage Office we were able to discard our previous software which had dissappointed us and get up and running with The Mortgage Office in surprising time. Our investors are thrilled with the reports they receive generated by the program.

Recommendations to other buyers: Like they say.... You can buy the Volkswagen or you can buy the Rolls Royce. The difference truly shines through and is worth the premium for this software, although the price differential is exaggerated by this example. There are a number of alternatives and several cheaper, but in our experience you get what you pay for and The Mortgage Office is definitely worth the reasonable premium over competitors.

It's the flagship software in our industry and I can say it definitely makes us more money

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes our company money in a few ways: 1) ACH payments to investors and accompanying notification by email. Every week when we send out interest payments, investors reply and offer to send us more capital. 2) Timely borrower payments. The paper and email payment coupons plus being able to pay by check or ACH ends up collecting a higher percentage of payments than we would get prior to using TMO. 3) Reporting. We're able to keep a close eye on our portfolio which is very useful for managing defaults but it also allows us to keep good client data in front of our sales people that they turn into more loans.

Cons: A web-based system would be much more convenient as remote access is tricky. We would also add a couple users if the cost were a bit lower.

We Passed Our Audit!

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software KNOWS the business of loan servicing

Cons: Tech support is wonderful but trying to find solutions to your questions on your own can be very difficult. The help functions are not thorough

Overall: We were recently audited by the California Bureau of Real Estate. The auditor came into the office, realized we were using The Mortgage Office for all of our loan servicing, asked for specific reports (because they were so personally familiar with the software) and never asked another question! They trusted our information, knowing fully that the software would report any discrepancies in our business practices. Audits are so stressful but because we used this software, it was a BREEZE! And so nice to know that a state agency fully trusts it as well.

Multiple useful functionalities; increased efficiency of processing significantly.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: It's an integrated program that includes multiple functions, from loan management, to trust accounting, to investor management. The software has excellent accuracy and has been able to increase efficiency of processing at our company significantly. Our company went through several different similar products so far, and this is the best one.

Cons: The software does not easily accommodate different companies' different processes. Anything that differs from a typical business model requires manual workarounds, which can be time-consuming.

A true revelation for those in the private money lending industry.

Feb 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility of customizing the various features to fix any private lending business model. The Mortgage Office is constantly evolving and fills many needs all in one.

Cons: It can be costly to get going. There are a lot of different add-on modules that may be needed to get the software to perform what you want it to.

Overall: It has given our company the tools needed to service our growing portfolio with ease.

When you tried all the rest and are ready for the BEST !

Aug 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure, easy to use, does everything that a lender servicing loans could ask for and has so many different capabilities allowing you to buy only what you need for your business.

Nothing negative to say, it's the best servicing software I have purchased and I have bought 3 before this purchase.

Overall: It has allowed me to continue servicing loans in house properly.

Plug and Play; All our loan servicing needs were immediately met with little initial setup or cost

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Plug and Play; Powerful servicing tool that is easy to understand, navigate, and function. Also is great come tax time.

Cons: I wish it had a more thorough way of tracking Real Estate Taxes on borrower's collateral. I know insurance has its own tab. A Real Estate Tab would be helpful with current updated valuations, due dates, links to Assessor, etc.

Capterra loader

Huge help for me to streamline my business

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!

Cons: Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

This software makes servicing our loans so easy, organized and slick.

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user-friendly interface, custom reports/letters as well as standard ones, amazing customer service and knowledge base makes The Mortgage Office and ideal software in my mind. I wish all mortgage software was this carefully thought out.

Overall: The ability to automate and customize so much information and communication with our borrowers and investors.

The Mortgage Office is extremely user friendly

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Availability of numerous reports that are very helpful with Audits and tracking private pay patients with our facility.

Cons: I have not had any problems with The Mortgage Office software...early on I only had to contact Customer Service a time or two and they were extremely helpful.

Overall: Tracking and Auditing support.

User friendly, time saving CRM that we couldn't function without.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From managing our loans to accounting functions all the way down to detailed payment coupons this system really does it all. We've been using it for over 5 years and are very happy with it.

Cons: Technical support when we first started was on the weak side but that has been addressed and is now second to none.

Capterra loader

The Mortgage Office is very capable software.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.

Cons: I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.

TMO is the gold standard for private money loan origination and servicing

Aug 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: the software is easy to use, customize-able and easy to add and edit forms. Most of the applicable fields are readily available

Cons: the cost is a little high as there is little to no competition in at this level. It would be nice if the system could be web based or apple compatible.

Surprisingly Impressed

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great Customer Support, Reliable, Accurate

Cons: Customized reports are difficult, no cloud-based option

Overall: I am rarely impressed with new application specific software, most of the time the developer has not considered the many facets and nuances of the industry or its participant's workflows and as a result has a generic product that is 80% effective. After exhaustive searching, demonstrations, and trial periods, The Mortgage Office was the most logical choice for us. I have been through many enterprise software Implementations, and all of them were time-consuming and frustrating, I can say The Mortgage Office is easier than most. Support is knowledgeable and responsive. There are many customizable features which is great; but also takes some time getting familiar with them all to make it operate the way you want. Overall we have been very happy with the results, our servicing time has decreased by more than 50% and at the same time accuracy has improved.

Great Program

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: statements, ability to sort specific information on files. Professional payout statements, good support.

Cons: Having to delete most recent transactions to correct a posting - would like the ability to correct an entry easier.

Great tool with even greater reliability and functionality

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - User friendly, easy to train new hires

- Smart views are a great tool for collections

- Emailing from TMO is easy

Cons: Can get a little pricey with the additional features you may need to have it run exactly how you want.

The software simply works and does exactly what it should do with no bugs

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Ease, accuracy, long established Vendor. product is the best in this class by far and we have used 2 others.

Cons: up front Cost is too high. Vender requires ongoing monthly maintenance fees which can get expensive.

Outstanding Service

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Cons: I've been using this for a few years and as of today, I can't think of any cons.

Overall: The entire staff at TMO are awesome! They're always ready to help you with any questions or concerns you might have. I highly recommend this software to anyone who enjoys an easy life.

The WOW Servicing Software

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, extra modules for reporting to investors.

Cons: N/A

Overall: TMO never fails to impress in their up-to-date upgrades and ease of use.

Our company has been a customer for 8 years so far and are glad we chose their software.

Recommendations to other buyers: Try it, you'll love it!

The Mortgage Office

Aug 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support is always there to help whenever it is needed. Good value for the money. Software is extremely versatile, and is easy to use.

Capterra loader

Let's keep things simple: TMO is the best, period.

Dec 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The TMO team has a comprehensive understanding of our business, the expertise and extensive knowledge of real estate investments, and the mortgage industry which is highly necessary in this industry. What makes this company to be the best its their people. They are the greatest asset of this firm. They are a team of professionals who work hard, strive for professional growth and find innovative solutions for their customers.

A strong tool

Feb 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This is a powerful and useful program. In my old job, I serviced 60-80 active loans at any given time using work-arounds in Excel. It was a little stressful and time consuming with Excel. Now, in my new position, I comfortably service nearly 200 (and counting) active loans. The icing on the cake is the great customer support. They are very patient and really take their time walking you through your needs and questions. I highly recommend taking the two day training seminar at their offices after you've been using the program for six to twelve months.

The Mortgage Office

May 08, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Mortgage Office software has been a vital tool in streamlining the operations and increasing the efficiency of our company. The information maintained by the software and attention to detail that it allows has been crucial in maintaining a high quality of service for our clients. In addition, the improvements to our internal reporting thanks to TMO has made a significant impact on our business.

The support team for The Mortgage Office is very helpful. Applied Business Software/The Mortgage Office is very responsive to customers' needs. A notable point regarding TMO is that customization of the software is tricky. The support team is always available to help walk you through any confusing questions or ideas; however, if the product you are offering is highly customized, you may find it difficult to work within the TMO system. On the plus side, Applied Business Software is absolutely dedicated to listening to customer feedback, and that feedback does not just get filed away and ignored. That feedback leads to real results; the programmers have added a function to the system that our company had directly requested! To us, that is top quality customer service, and in return allows us to turn around and provide top quality service to our own customers.

Does everything you need it to do, and with a streamlined interface.

Sep 11, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Contains all necessary functionality and automates many day to day tasks. Reports and customization options gives you a quick way to find what you need to find rapidly and present those findings in a coherent manner. It does what it is supposed to do flawlessly.

Cons: Accounting interface to QuickBooks is new and limited in functionality. The initial implementation was a large amount of work and required tweaking once the data was in the system, but that is more or less par for the course with any new software.

Overall: Ability to focus on core business functions while still maintaining portfolio awareness.

Capterra loader

Very detailed software, plenty of add on features as your company grows.

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, the software can be used for big and small companies and is not limited to a specific type of loan service. Fast response to questions and patient tech service help.

Cons: Limitations to tasks on one account at a time. If you are working on an account and need to stop and address another account you must exit your current project to start the new task and then reopen to go back. This is a double edged sword though, if you did not close out the current task to open a new one there is a greater chance of mistakes.

Overall: Better loan tracking, up to date web publishing for our clients. Notifications for direct deposit transfers, amortization and history reports with ease.

It was a very productive training

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user friendly type of software and easy to navigate. It helps our day to day work much more easier .

Cons: not 100% catered in Canadian settings. it would be very nice in the future to be fully outfitted in Canada.

Overall: Makes our work much more easier.

Feeling empowered and confident to start our new loan servicing business with the support of TMO

Sep 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the visual aspect of the ease of locating the major components of loan servicing which are; loans, lenders, vendors and trust accounting. The All Loans screen gives you all the information in a nutshell. The reports are plentiful to please and dazzle all business partners and owners. My recent absorption of The Mortgage Office was at the two-training course, which is a MUST for all users.

Cons: My least favorite is the business today screen. It's intimidating and has too much information for a new user. So far all I've used it for is for the" Task Pending" information.

Short Time User

Jan 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: The difficulty of customized reports

Overall: Our organization has been utilizing "The Mortgage Office" for loan tracking for a total of 11 days. Even though we are a short time user, the setup was very easy and understandable. Processing loan payments are quick and accurate (as long as all your dates are correct). The training we received in December before implementation was very useful and assisted in the original setup of the product. We are still learning all the reports and functions but support has been great in assisting and we are currently working with them to possibly create a custom report for our use. Once we completely understand all the features this software will be a great benefit to our organization.

This new software is very comprehensive and will streamline our loan servicing.

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it allows my company to have a central database to view our portfolio in real time. I like that I have the ability to set the security for each user. I love that I can see an overview of all of the loans when i open the program as well.

Cons: Its a learning process, and it will take me some time to understand all of the functionality of the software. I am the only person that is setting up our portfolio, and I am really relying on the Help function, as well as customer support.

Overall: Streamlining our Servicing Procedures. Saving ample amount of time running invoices and reports manually.

The Mortgage Office from the Perspective of the Auditor

Aug 05, 2014
5/5
Overall

Comments: Our firm has been auditing in the private lending, or more commonly referred to "Mortgage Pool", industry for nearly 20 years. As the partner lead of our firm's mortgage pool practice, I have been auditing clients that use The Mortgage Office for nearly 15+ years and I can attest to the fact that TMO is the most prevalently used software platform in the industry. From an audit perspective, the software is fantastic!! If used correctly and to it's fullest potential, the software is extremely reliable and produces a myriad of reports that are paramount to accurate record-keeping and the financial statement audit process. Although we are not hands on users of the software, we have an intimate experience with the software from an "accounting" and "auditing" perspective. TMO is the "go to" software of virtually all of our mortgage pool clients and unless prospective clients are looking to spend six figures plus on a custom software platform, we advise all of our prospects to strongly consider TMO as their software solution.

Wonderful

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how this software is pretty straightforward and easy to use. It also has a help button that is useful.

Cons: There are some minor things that it can't do for example, there is no "undo" button when reconciling.

Loan Servicing Software

Apr 22, 2014
3/5
Overall

4 / 5
Ease of Use

2 / 5
Customer Support

Comments: Timbercreek purchased The Mortgage Office software in approximately 2008. The software has a user friendly interface and an ease of use. The software is easy to understand and training manual is fairly accommodating when searching for general issues. The software does have some draw backs in regards to its ability to administer a loan that is in a current state of default where court order payments are being applied. Some interest projections were mistated. I would like to see The Mortgage Office add some more Canadian requirements including a tab for the administration of PPSA registrations. The overall software is efficient and has very good reporting features. The ability to export almost every screen makes the system more effect with regards to servicing. I have noted that I find the customer service side to lack an understanding with dealing with users who are not as computer literate. A little more patience would help to make the user feel more comfortable when submitting any requests.

From what I've seen, the system will make our jobs much easier!

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The real-time functionality. Our current system is a batch process which takes place over night. The system also is much more user friendly than our current system we are leaving.

Cons: Due to our complicated structure of loans, it seems as if we may have some challenges with using the commercial/construction modules. However I have no doubt we will figure things out.

Overall: Once we get up and running, the time savings for our job processes will become more streamlined and also help in the reduction of errors since we will be processing in real-time. Also, the reporting is fantastic!

ABS program has ease and efficiency

Apr 22, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use the Loan Servicing Module and the Escrow Origination Module. Program is user friendly and I enjoy using this program. No software is perfect, but for what we need to do with our company this program beats any other. Inputting loans is quick and efficient and easy to use. Would be nice to mail merge forms easier in Word rather than in VBS format.

I think that was changing in new program release?

In Loan Servicing, we have enjoyed using the ACH Module for payments rather than processing one by one! Some of the lookups could be easier but I hear with the new program coming that will be there. We do use existing borrowers, so it would be nice to have borrowers setup as lenders are with their accounts, but we just get around it by using an existing loan or template when typing a new loan. But, we cannot sort or have a single profile for borrower as lenders do.

Overall, we do like the program and the customer service given is great, if we run into a problem or situation.

I am a new to The Mortgage Office software and the training was very informative.

Nov 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how each aspect of the system work. I like the online service for the customers & investors. The escrow analysis and the fact that the 1098 can be sent out with a service . I also like The Mortgage Office because it is live and not a dinosaur which I am currently using. Not a lot of manual work with the system.

Overall: Knowing how each aspect of the software to my advantage in servicing my homeowners. The benefit of my homeowner and investors having the ability to review the status of the loan and history. It is also user friendly.

There is no substitute

Apr 17, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: If you are looking for servicing software look no further. This product is easy to use, gives you the ability to have multiple lenders in a loan, and has GREAT customer service. If you need anything, from a simple question to a unique situation, this team can do it and walk you through it.

The software has great reports, that look very professional and allow you to customize what you would like to list. From posting to investor distribution this software does it all. Just a few people can do the work of many since it automates just about everything.

You save on people, and that is the most expensive part of your business. We had demonstrations from 4 other software packages, and nothing came close. We have been using the mortgage office for the past 5 year, and do not have any regrets.

If you are looking for mortgage servicing software, stop looking, step up and buy The Mortgage Office.

D. Brody

B&Z Asset Management Corp.

Miami FL

This software is has a lot of great capabilities but can be complicated at times.

Feb 29, 2016
3/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is a great software and has a lot a useful capabilities on a reporting, accounting, and presentation standpoint. However, the main con I have to say about this software is that there is no portion and "help" section that details what will happen if an entry is entered a certain way. ie: entering the note with a sold rate and then under the investor section entering a servicing spread. This will double count the servicing amount but there is no warning that pops up indicating this may be occurring. This is a powerful software but I feel if an entry is going to be made that will not be pulling elsewhere nor be reflected through out, a warning sign should pop up indicating this. I think it would also be beneficial if there was a FAQ portion or even a " Common Entry Error" portion that addresses common inputting mistakes and how they could effect your trust accounting, reports, and statements.