The Mortgage Office

5 / 5 126 reviews

Who Uses This Software?

Hard-Money Lenders, Loan Servicers, Note Servicers, Cities, Municipalities, Banks, Credit Unions, Indian Tribes, Private Lenders and more.


Average Ratings

126 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9,995.00/one-time
  • Pricing Details
    Perpetual
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Applied Business Software
  • www.themortgageoffice.com
  • Founded 1978
  • United States

About The Mortgage Office

Applied Business Software, creator of The Mortgage Office, is a market leader and global provider of software systems and solutions to the lending industry. The Mortgage Office is a powerful suite of lending solutions. Using our comprehensive core loan servicing products and robust add-on modules, you can custom build the most powerful and personalized loan servicing software solution for your business.


The Mortgage Office Features

  • Accounting Management
  • Amortization Schedule
  • Application Management
  • Automatic Funds Distribution
  • Collateral Tracking
  • Collections Management
  • Compliance Management
  • Customer Database
  • Fee Management
  • Investor Management
  • Loan Processing
  • Amortization Schedule
  • Client Database
  • Closing Documents
  • Commercial Mortgages
  • Contact Management
  • Credit Reporting
  • Customer Statements
  • Document Management
  • Electronic Applications
  • Loan Origination
  • Loan Servicing
  • Pipeline Management
  • Pre-Qualification
  • Refinance Management
  • Residential Mortgages

The Mortgage Office Reviews Recently Reviewed!

Wonderful

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how this software is pretty straightforward and easy to use. It also has a help button that is useful.

Cons: There are some minor things that it can't do for example, there is no "undo" button when reconciling.

I am a new to The Mortgage Office software and the training was very informative.

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how each aspect of the system work. I like the online service for the customers & investors. The escrow analysis and the fact that the 1098 can be sent out with a service . I also like The Mortgage Office because it is live and not a dinosaur which I am currently using. Not a lot of manual work with the system.

Overall: Knowing how each aspect of the software to my advantage in servicing my homeowners. The benefit of my homeowner and investors having the ability to review the status of the loan and history. It is also user friendly.

My experience has been a pleasant one so far.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the software many features, as well as the software functionalities. I like that everything is in one place.

Cons: Before the seminar, I thought the software was not user friendly. I don't like that if you noticed a mistake from last month and you have entered 5 entries since then that you have to delete all the entries after and then re-enter everything.

Multiple useful functionalities; increased efficiency of processing significantly.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: It's an integrated program that includes multiple functions, from loan management, to trust accounting, to investor management. The software has excellent accuracy and has been able to increase efficiency of processing at our company significantly. Our company went through several different similar products so far, and this is the best one.

Cons: The software does not easily accommodate different companies' different processes. Anything that differs from a typical business model requires manual workarounds, which can be time-consuming.

It was a very productive training

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user friendly type of software and easy to navigate. It helps our day to day work much more easier .

Cons: not 100% catered in Canadian settings. it would be very nice in the future to be fully outfitted in Canada.

Overall: Makes our work much more easier.

This software makes servicing our loans so easy, organized and slick.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The user-friendly interface, custom reports/letters as well as standard ones, amazing customer service and knowledge base makes The Mortgage Office and ideal software in my mind. I wish all mortgage software was this carefully thought out.

Overall: The ability to automate and customize so much information and communication with our borrowers and investors.

Feeling empowered and confident to start our new loan servicing business with the support of TMO

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the visual aspect of the ease of locating the major components of loan servicing which are; loans, lenders, vendors and trust accounting. The All Loans screen gives you all the information in a nutshell. The reports are plentiful to please and dazzle all business partners and owners. My recent absorption of The Mortgage Office was at the two-training course, which is a MUST for all users.

Cons: My least favorite is the business today screen. It's intimidating and has too much information for a new user. So far all I've used it for is for the" Task Pending" information.

Simply the best!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is geared for what we do, but is very flexible if we wanted to expand. Support is excellent. Everything is well thought out. Simply the best!

Cons: I would like to use many of the add on modules and features that the software offers, however, as a start up, the costs can be prohibitive.

Does everything you need it to do, and with a streamlined interface.

Sep 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Contains all necessary functionality and automates many day to day tasks. Reports and customization options gives you a quick way to find what you need to find rapidly and present those findings in a coherent manner. It does what it is supposed to do flawlessly.

Cons: Accounting interface to QuickBooks is new and limited in functionality. The initial implementation was a large amount of work and required tweaking once the data was in the system, but that is more or less par for the course with any new software.

Overall: Ability to focus on core business functions while still maintaining portfolio awareness.

The Mortgage Office

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support is always there to help whenever it is needed. Good value for the money. Software is extremely versatile, and is easy to use.

We love TMO, we use it all day, every day

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This program makes servicing thousands of loans possible. So many reports available to our lenders and borrowers. It tracks everything and allows us to report to credit. We love it and so do our clients and customers.

Cons: It's expensive, initial costs and monthly fees but it does so much of what we need. The only feature I have trouble with is the customized reports.

Overall:
Ability to service more loans, this program helps track everything we do as a team, lates, payments, interest rate changes, multiple lenders, multiple vendors, fractionalized notes, credti reporting, IRS reporting, online access for borrowers and lenders, and on and on and on.

From what I've seen, the system will make our jobs much easier!

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The real-time functionality. Our current system is a batch process which takes place over night. The system also is much more user friendly than our current system we are leaving.

Cons: Due to our complicated structure of loans, it seems as if we may have some challenges with using the commercial/construction modules. However I have no doubt we will figure things out.

Overall: Once we get up and running, the time savings for our job processes will become more streamlined and also help in the reduction of errors since we will be processing in real-time. Also, the reporting is fantastic!

The reports are easy to read. Customers love the new receipts and format.

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer support is awesome! The response time is very quick and they are patient and make sure all aspects of the issues are resolved.

Cons: Voucher checks are not complete when printed. Also not able to tell when a payment is a check, MO or cash on payment registrar report.

TMO is the gold standard for private money loan origination and servicing

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: the software is easy to use, customize-able and easy to add and edit forms. Most of the applicable fields are readily available

Cons: the cost is a little high as there is little to no competition in at this level. It would be nice if the system could be web based or apple compatible.

When you tried all the rest and are ready for the BEST !

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure, easy to use, does everything that a lender servicing loans could ask for and has so many different capabilities allowing you to buy only what you need for your business.
Nothing negative to say, it's the best servicing software I have purchased and I have bought 3 before this purchase.

Overall: It has allowed me to continue servicing loans in house properly.

This new software is very comprehensive and will streamline our loan servicing.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it allows my company to have a central database to view our portfolio in real time. I like that I have the ability to set the security for each user. I love that I can see an overview of all of the loans when i open the program as well.

Cons: Its a learning process, and it will take me some time to understand all of the functionality of the software. I am the only person that is setting up our portfolio, and I am really relying on the Help function, as well as customer support.

Overall: Streamlining our Servicing Procedures. Saving ample amount of time running invoices and reports manually.

Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed Support.

Aug 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The concept and theoretical flexibility of the software is really cool. The reports are generally well formatted. Borrower communication options are varied and allow easy email, but the calculations need to be correct.

Cons: Very complex, takes months to learn to use. Easily allows problem entries. Support is pleasant, but lacks everyday use knowledge. 4 to 6 steps required for tasks like simply advancing interest on a construction loan. Tracking of % complete and % disbursed on construction takes longer in The Mortgage Office than in a simple Excel spreadsheet. Over the last year the whiz bang modules that they are adding look great, but as updates occur with the main, modules of servicing, the lack of testing is clear as each update precipitates major bugs which cost my staff scores of hours. Customer service is helpless as they are not prepped for the updates and typically don't have the operating expertise to comprehend the full scope of the problem. , but they are nice people. Support calls are seldom answered within an hour. Typically it's about a 24 hour turnaround, with a call to us (Mountain Time) just about the time my staff is walking out the door.

Overall: We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.

It's the flagship software in our industry and I can say it definitely makes us more money

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It makes our company money in a few ways: 1) ACH payments to investors and accompanying notification by email. Every week when we send out interest payments, investors reply and offer to send us more capital. 2) Timely borrower payments. The paper and email payment coupons plus being able to pay by check or ACH ends up collecting a higher percentage of payments than we would get prior to using TMO. 3) Reporting. We're able to keep a close eye on our portfolio which is very useful for managing defaults but it also allows us to keep good client data in front of our sales people that they turn into more loans.

Cons: A web-based system would be much more convenient as remote access is tricky. We would also add a couple users if the cost were a bit lower.

Very user friendly

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.
Layout and design.
There is so much to learn about the software it will take me a little more time to absorb it all.

Surprisingly Impressed

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great Customer Support, Reliable, Accurate

Cons: Customized reports are difficult, no cloud-based option

Overall: I am rarely impressed with new application specific software, most of the time the developer has not considered the many facets and nuances of the industry or its participant's workflows and as a result has a generic product that is 80% effective. After exhaustive searching, demonstrations, and trial periods, The Mortgage Office was the most logical choice for us. I have been through many enterprise software Implementations, and all of them were time-consuming and frustrating, I can say The Mortgage Office is easier than most. Support is knowledgeable and responsive. There are many customizable features which is great; but also takes some time getting familiar with them all to make it operate the way you want. Overall we have been very happy with the results, our servicing time has decreased by more than 50% and at the same time accuracy has improved.

A strong tool

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This is a powerful and useful program. In my old job, I serviced 60-80 active loans at any given time using work-arounds in Excel. It was a little stressful and time consuming with Excel. Now, in my new position, I comfortably service nearly 200 (and counting) active loans. The icing on the cake is the great customer support. They are very patient and really take their time walking you through your needs and questions. I highly recommend taking the two day training seminar at their offices after you've been using the program for six to twelve months.

Very Pleased

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate

Overall: I began working with a new Loan Servicing company about 1 month ago. The TMO system has been very user friendly. I recently went to the 2-day training seminar and was able to get a better understanding of the system and how to better utilize its capabilities within my organization. The software and the personnel that support it are very accommodating.

The software is so stable, I never experience downtime.

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reliability. I trust TMO to keep accurate, consistent records

Cons: The first month billing can't be longer than 30 days. We usually do not invoice our borrower until the end of the first full month following closing, so there is often a 32-60 day gap. If we don't send out an invoice at the end of the month in which the loan closes, the borrower's billing statement reports them as late.

Overall: I've been using The Mortgage Office for 5 years. My monthly invoicing process went from being a 2-day challenge to a 2-hour piece of cake. My support needs are rare, but I still run into an occasional problem because I have entered something wrong and can't find it myself. Invariably the support staff is readily available, responsive, competent, and dedicated to getting me back on track. Plus the software is so stable, I never experience downtime. Just a great product.

We Passed Our Audit!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software KNOWS the business of loan servicing

Cons: Tech support is wonderful but trying to find solutions to your questions on your own can be very difficult. The help functions are not thorough

Overall: We were recently audited by the California Bureau of Real Estate. The auditor came into the office, realized we were using The Mortgage Office for all of our loan servicing, asked for specific reports (because they were so personally familiar with the software) and never asked another question! They trusted our information, knowing fully that the software would report any discrepancies in our business practices. Audits are so stressful but because we used this software, it was a BREEZE! And so nice to know that a state agency fully trusts it as well.

Short Time User

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: The difficulty of customized reports

Overall: Our organization has been utilizing "The Mortgage Office" for loan tracking for a total of 11 days. Even though we are a short time user, the setup was very easy and understandable. Processing loan payments are quick and accurate (as long as all your dates are correct). The training we received in December before implementation was very useful and assisted in the original setup of the product. We are still learning all the reports and functions but support has been great in assisting and we are currently working with them to possibly create a custom report for our use. Once we completely understand all the features this software will be a great benefit to our organization.

Makes Mortgage Administration a Snap!

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Great quality customer support. They really take the time with you. There are no silly questions. Very easy and intuitive software.

TMO is an awesome product and I wish we had invested in it sooner.

Dec 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility it offers. I can track all sorts of loan detail with it.

Cons: Would love it more if it offered a little more Loan Origination functionality.

Overall: I haven't had one bad experience with TMO. The training was fantastic.The customer service is great. The flexibility of the product is outstanding. I highly recommend this product to anyone looking for well-designed loan servicing software.

Recommendations to other buyers: I really enjoy the software.

Very Excited to Begin!

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The training on the database was very informative, easy to understand, and overall was a great experience! It seems to do just about everything and is going to be very helpful!

The Mortgage Office is a great software!

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software really helps in managing our loan servicing at my company. It's features and functionality are easy to customize for our business purposes. Their customer support specialists are the best whenever I need some assistance or have any questions. Thank you for such a great product and customer service.

The best choice

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We reviewed every Mortgage Administration software vendor available before choosing TMO. This was the clear and only choice to trust our business and reputation with our Borrowers and Investors accounts. Before Verifund was started, I worked with another large mortgage fund that had invested over $1 Million dollars in having custom Mortgage Admin Software created. It had a fraction of the functionality, was questionably accurate, and required on-going support to fix internal bugs. It also required 8 full-time people to manage the portfolio. TMO does a better job, with great accuracy, and a long list of useful features and efficiencies. This, in our opinion, is the only choice for Mortgage Administration software needed by those in our profession to run a smooth and successful operation.

Great software!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Working for a private loan servicing company and using outside lenders, I use TMO on a daily basis.
TMO allows me to do every facet of loan servicing in a very organized and efficient manner. I highly recommend it!

Outstanding Service

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Cons: I've been using this for a few years and as of today, I can't think of any cons.

Overall: The entire staff at TMO are awesome! They're always ready to help you with any questions or concerns you might have. I highly recommend this software to anyone who enjoys an easy life.

Great Experience!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Services.

Cons: None.

Overall: I learnt a lot from TMO's Seminar. I didn't realized that this software can do so many things. Also, they are trying to provide more and more functions and services to their clients. They are really hearing what we are saying. At the beginning, we had many questions, but the support team replied quickly, and kindly to help us out. We have decided to buy a new module, and I believe TMO will help us thrive and I am sure they will, too. Great experience with TMO. I am glad we made a right choice.

Recommendations to other buyers: Develop more functions for Fund module.

Should've bought it years earlier!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a powerful product that I love using every day. Very, very happy.

Overall: I've used different loan servicing products over the years, and The Mortgage Office is hands down light years ahead of other systems I would know because I purchased and used 3 other products! Each one I bought was mainly based on cost (they were cheaper). I really wish I had bought The Mortgage Office the first time around. It's very easy to use, the tech people are fantastic, and it's a robust system that has bulletproof calculations and does everything a private lender could ever dream of. Whether running statements or filtering loans by type, everything is just a click or two away. I am very happy with this software great product, great company, great time in place. I highly recommend it for anyone servicing loans it's a great value.

Recommendations to other buyers: Buy the right product the first time around. I sure wish I did!

The WOW Servicing Software

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, extra modules for reporting to investors.

Cons: N/A

Overall: TMO never fails to impress in their up-to-date upgrades and ease of use.
Our company has been a customer for 8 years so far and are glad we chose their software.

Recommendations to other buyers: Try it, you'll love it!

Almost perfect

Nov 07, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of purchase and installation. I can customize everything and anything. The math computations are accurate and also custom to your specific needs.

Cons: It's difficult to get support staff on the phone and sometimes end up in a phone tag scenario.

Overall: After years of searching, I was thrilled to discover a software designed with by business in mind. The ease of purchasing and installing the software was remarkable. The amount of customizable features and the power behind this software sold me almost instantly. I am a heavy user of the construction module, and there are no options for training in this module which seems odd to me. We went to the training in CA. and learned some general tips and tricks, but were not able to gain any further knowledge into the construction module which is why went in the first place. It's very difficult to get a hold of the support line. You never get through to anyone when you call. If you opt for sending an email, you typically get a call back within the same business day. The downside is that now I am in an epic game of phone tag trying to get my software functioning and have no idea when this might be resolved. When I do have the opportunity to speak with someone I am so happy with the customer service. Bottom line I would recommend this software, but make sure you're not in a hurry to implement it.

Recommendations to other buyers: Ask to see an itinerary for the training. We learned some general tips and tricks that were helpful, but would have probably not attended if we knew that our primary reason for attending (construction modules) was not going to be addressed. The licensing is oddly packaged. We really need two, for our company to get the most out this, but our only options are 1 or 4.

Great Software

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Mortgage Office software has made my job infinitely easier and I am far more organized now that I can access the majority of the information from one program instead of needing 5 screens to accomplish one task. I love the way it prints reports that I no longer have to type! As a Canadian user, there are a few very small details that could be more specific to Canada, but they do not impede the overall usefulness of the program.

I would highly recommend purchasing the Underwriting program in addition to the administration as it will, again, eliminate yet another external source you will have to enter data from.

Definitely takes a bit to get used to all the features, but overall, I am impressed by the functionality of this program and I would highly recommend it. Even beyond the scope of the actual program itself, ABS Inc.'s customer service is impeccable.

5 Stars!

Mortgage Servicing Software

Oct 10, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The software had the capacity to handle many functions related to mortgage servicing from printing statements to having an area to make notes on homeowner's loans to being able to do an instant escrow analysis. I highly recommend attending their training when purchasing the software, I don't think I could have used the software without attending the training, it was great and I learned a lot.

Great Experience

Aug 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is reliable, generally provides a user friendly experience, is quick to get going and/or transition and provides robust customizable reports which our investors really like.

Cons: The software has many templates with built in functionality which for the most part is fantastic. On the downside it is difficult if not impossible to change some of the reports to add explainations such as a discharge statement or the like.

Overall: The Mortgage Office has done a great job of adapting for the Canadian Market. The software and support provided for an easy transition for us. Thanks to The Mortgage Office we were able to discard our previous software which had dissappointed us and get up and running with The Mortgage Office in surprising time. Our investors are thrilled with the reports they receive generated by the program.

Recommendations to other buyers: Like they say.... You can buy the Volkswagen or you can buy the Rolls Royce. The difference truly shines through and is worth the premium for this software, although the price differential is exaggerated by this example. There are a number of alternatives and several cheaper, but in our experience you get what you pay for and The Mortgage Office is definitely worth the reasonable premium over competitors.

TIME WELL SPENT

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: IT'S USER FRIENDLY; FIXING ISSUES IS EASY AND THERE SEEMS TO BE MULTIPLE WAYS TO NAVIGATE THE SYSTEM AND FIND PROCESSES THAT SUIT YOUR NEEDS

Cons: HAVEN'T USED IT ENOUGH TO HAVE ANY COMPLAINTS

Overall: GREAT INFORMATION AND TAKE WITH YOU MATERIALS. RIK WAS INFORMATIVE AND RECEPTIVE TO ANY AND ALL QUESTIONS.

Recommendations to other buyers: DEFINITELY GO TO THE SEMINAR...WELL WORTH THE TIME!

Great Product / Weak Service

Jul 25, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it.

Cons: IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE.

Overall: The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them.

Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars.

Recommendations to other buyers: If you get this software, study it like you're studying for the SATs so you will never have to rely on customer support. They are great, but the response time is unforgivable. Our industry is time sensitive, and we require immediate access to customer support.

Learned alot

May 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Learned alot - very informative to have the TMO Training even after you have used the system.

Best Mortgage Software

Mar 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We run a hard money loan operation and prior to using The Mortgage Office we were scrambling to get reports we needed and had to go through so many different hoops to get what we wanted. With TMO our load has been cut tremendously. The software is extremely versatile and can handle just about any task you throw at it. Moreover, the customer service is very friendly and goes above and beyond the call of duty to help through challenges. I highly recommend that anyone doing anything in the mortgage business use their software. They are the BEST!!!!!!!!!!!!!!!

Great Product

Feb 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great software for tracking construction loans. Easy to use.

The Mortgage Office is a lifesaver

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recently back from training in California and they rolled out the red carpet. The staff at the office was amazing and beyond thoughtful and caring.
The training was thorough and take homes will prove to be helpful. As a fairly new user, I am excited to get started and help make our business run much more efficiently because of this software.

I feel like there is so much that the software can do sometimes it is a little overwhelming.

Dec 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think I have a better understanding on how to use the software and what the software has to offer after attending the two day seminar. It has many great functions.

Great Training

Dec 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software is great. Training is great.

We have just expanded our business to include loan servicing and are THRILLED with The Mortgage Co.

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The power of this software is mind-blowing! Any situation can be handled - and customer service knows how to walk you through the process without making you feel like you are a problem.

We are starting this business out small but took the plunge in buying this software because of the power it gives us in reporting to our Lenders and following up with our borrowers. We are thrilled that we didn't try a lesser software with the intention of upgrading later. It's worth every penny!

The Mortgage Office software allow us to manage all of our accounts safely and accurately.

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software helps us easily keep track of a variety of loans. Although not specifically made for government use it performs far better than any government specific software I have used for this purpose.

Training and tech support are imperative, luckily ABS makes both of these readily available.

The Mortgage Office-Easy to Use

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a new user and find that not only is there so much this product can do, but it's surprisingly easy to use! I recently attended an in-person training for The Mortgage Office and not only did I learn a great deal and want to apply my newly learned skills back in the office, but the staff and hospitality were incredible. They exceeded expectations--you can tell they really care about their customers.

P.s. If you haven't discovered the F1, F2, or F9 keys yet... test them out, they're game changers.

Love this software - User Friendly and great time saver!

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great user-friendly software with parallels to Microsoft Word and Excel that will save a lot of time in managing our extensive loan portfolio. I took the training at their corporate headquarters and was quite impressed with a personable staff who explained the features of the software and also WANT TO HELP! I can't wait to put into practice some nice components such as emailing of statements, mail merge of letters and reports, etc.. This software will also eliminate duplication of logs and reports in Excel, plus save a couple of trees by not having to print so much paper. I HIGHLY RECOMMEND The Mortgage Office!

This software is very user friendly.

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with The Mortgage Office since 1997 and have found it to be the easiest to learn and the best written software we have seen in all those years. We used to have our loans serviced by an outside company and now we handle our own servicing of our loans.
The customer service is second to none. I am very proud to give references to anyone looking to purchase the mortgage system.
Thank you for supporting us.

Servicing made easy

Sep 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using TMO for a little under a year, we don't carry that many loans yet but are growing. TMO will make that growth painless and fluid as we keep our Veteran communities happy with great costumer service that TMO helps up provide. Nothing is better than being able to provide quick, accurate information to our clients.
Also great costumer service! We run into a "how do you do this" question once in a while and we get a response right away.

Excellent Software

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We purchased this software at the beginning of 2015. The transition has been amazing. We were really missing out on all the features this software provides. The functionality of the program, the available templates, and the ease of the whole product was exactly what our company was looking for. If something comes up that we can't figure out, we know help is just a phone call away. We are very happy customers!!

We have been using the software about eight months now

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is unbelievable! It covers everything you can imagine that has to do with a mortgage and the supporting paperwork that goes along with it. Many, many templates for letters, etc that you may have to send out. The customers love the detailed statements.
As for our office, we love the ease of entering payments, running the escrow software, and the availability of all the information at a push of a button. And if you want great customer service, you will find it here. Each representative is knowledgeable and very helpful in helping us figure things out. Great product!

The best!

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use TMO for our portfolio over over 500 loans. TMO is not only easy to use, the staff are always helpful and available.

This product really can do it all for loan servicing.

Aug 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used the product for three years and finally got trained on it in August 2015. I wish that I would have done it sooner, as I could have made my life easier. Genuinely, this product is great for the non-profit or for-profit servicer.

Found what we were looking for

Jun 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked through many products, to find the right fit for our business. As many of you know, who have or are searching yourselves for the right software, it's time consuming and often a total disappointment! The cost of the product is high as well as the promises it will do everything you need and more, until it doesn't.
When we decided on The Mortgage Office, we found the right fit for us! It really is the best software for servicing we've found! We are happy to now streamline the work flow so we can continue to grow our company with ease!

The Mortgage Office has allowed me to bring our mortgages "in house" so we have better control.

Jun 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are absolutely NO "cons" to this program. It is 100% the best program out there and can be customized to fulfill your needs. I am still learning all the types of reports etc. that I can do. It has made me much more efficient in my job and I am much more productive. I did a lot of research and spoke with several companies that already has The Mortgage Office software and got the most favorable responses. I am so glad that my CEO allowed me to buy this program. Our organization is running much smoother as a result. And the customer service is amazing!!!

Easy to use. Professional Reporting. Quick & Friendly Support Staff.

May 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program can look a little overwhelming at first but once you learn all of the steps it is a godsend for month end billing and reporting. I would recommend attending a Thursday/Friday training session at their office. You will meet all of the great people that assist you when you call for support and Rik will show you some tips and tricks to make your Mortgage Office experience faster and more efficient.

The software is fairly easy to use. ABS IT is helpful and patient when helping me.

Apr 23, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have had a fairly good experience with TMO. I wish there was an easier way to update the product instead of manually going to each computer which can be time consuming which is why we are often behind on updates.

Robust loan servicing package with institutional scalability

Apr 23, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: 1: We have found TMO to be highly functional. TMO performs core loan servicing very well. The development team has a deep understanding of the private lending business. The learning curve is steep, so I recommend the 2 day course which is well worth the money you will spend and the time you will save by not doing things incorrectly. The compiled help is a great reference guide for intermediates or advanced users and is well maintained.
2: We have found TMO to be scalable. One of our requirements was deploying the software across multiple physical locations. Although we encountered initial hiccups in set up, these were due to MS Office (MSO) 2010¿s default security settings (TMO relies upon MSO to create its attachments via mail merge). Once our IT team pinpointed the MSO security settings issue (which was quite intricate and required updating registry keys), we were able to effectively scale to 2 client workstations in 1 physical location pointing back to a SQL server at an off-site data center. The option of upgrading to the SQL version (available as another add-on ¿module¿) gave us the confidence in the beginning when we first purchased the JET (MS Access) version that the software is robust and scalable. Our SQL upgrade and proof of concept across multiple physical locations confirmed the software is robust and scalable, and this area of functionality has performed well for us. The SQL migration tool that ABS provides made the transition fairly seamless.
3: ¿Sustainable¿ means the software should have a long shelf life and be upgraded on a regular basis. In our 3 years there have been numerous upgrades although some were unfortunately forced, and I can¿t recall much new functionality being added ¿ most of the updates were patches or new functionality for Loan Origination or other modules we were not using. However, the platform has been around (and augmented) for 30+ years.
In summary, I think the software is robust and powerful, and I give the software development team top marks in creating and maintaining an excellent product. Also AJ Poulin their VP of Sales is a pleasure to deal with, is well respected in and has deep roots in the private lending industry, and has a lot of integrity.

Absolutely the best loan servicing software for the private mortgage industry! Period.

Apr 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ABS Software is the easiest and most efficient loan servicing software to use. It was designed for mortgage people who want to save time and money. It is a dependable and flexible system supported by a staff of caring and thoughtful people. At Brownstone, we use the ABS loan servicing module, the trust accounting module, the partnership module and the CMO module; all wonderful products. If you are not using the product lines of ABS, you should give them a call today. You will save so much time, money and worry! Great company, great people, great products.

Professional and easy to use software.

Apr 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After trying out several different software, we bought The Mortgage Office in February of 2014, and we couldn't be happier with it! It's great for keeping track of all the aspects of our business on a day to day basis and it runs smoothly. It's easy to use and my employees haven't had any problems with it to date, and the company's support team is very helpful and very knowledgeable. I would highly recommend this software to anybody who's looking for a professional level lending software. I wish I would of have bought it 15 years ago.

Fantastic Product! Very Powerful

Mar 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Mortgage Office contains features that are not available in any other software. It has brought a level of efficiency to my business that I could have never archived with any other product. I recommend it to anyone who takes their business seriously.

Reconstruction of lost data records - six months of entries completed in three weeks

Mar 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Disaster was averted thanks to the kind assistance from the team at ABS. My client uses TMO daily and it is a most critical tool of their business. An unexpected data loss forced us to reconstruct the data records and we had to use untrained staff and multiple computers. As a result, we tested various aspects of the Customer Service team at ABS and I'm sure we may have frustrated them at times. But, they came through for us and my client is back up and running and was able to meet statutory compliance deadlines only because of the understanding and kind assistance provided by ABS. I am new to TMO but I was able to learn and use all of the critical areas applicable to my client with ease. The product is very customizable and very powerful.

ABS--An essential component of our mortgage business.....

Mar 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been a longtime client of ABS-over 30+ years. Their innovations have greatly assisted us in our success. Just as we've continued to evolve, so have the program capabilities of The Mortgage Office. They've always been very responsive to our needs when there is a problem. However, we find the product to be pretty much bullet-proof and user friendly. It's easy to train our service and escrow personnel to use the system.

The Mortgage Office

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently attended a 2 day training course for The Mortgage Office. I was able to learn and understand the way this product is designed to help ones needs, depending on the type of service your firm is providing. I have to admit, initially it seemed intimidating, but he instructor discussed (in detail) the steps to make it user-friendly and easy to navigate through, which is much appreciated. My overall experience with the instructor and staff members at The Mortgage Office was excellent, I would definitely recommend their products and services.

Saves Me Hours!

Jan 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After switching from our previous program to TMO I save HOURS every week! The ability to send payments removes human error from our accounting

Stellar Software

Oct 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As soon as I saw the demo for TMO, I knew it was the right software for us. It hasn't let us down and it's never crashed. Can you say that about the software you use?

Learning the ins and outs of everyday transactions was a breeze. The support staff has been very helpful with issues not covered in the help file.

If you decide to order TMO, I encourage you to attend their two-day seminar.

Awesome

Sep 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What can I say this software is AWESOME!!! it has revolutionised the way we do business. The software is so easy to use and adaptable to our needs. As far as the Customer Service is concerned I have never dealt with a company that is so professional, helpful and knowledgeable in my 25 years of work. AJ Poulin is amazing at what he does and Joann in the customer service department is always willing to help and assists with any of my questions and by the end of the call my queries are solved. Also as we are an Australian Company the time difference never causes an issue and Joann and/or AJ go beyond working hours when needed to assist us.

The Mortgage Office

Sep 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been in the mortgage business for over twenty years and have had the opportunity to use several software solutions available to the industry. There is nothing out there in the marketplace that can really compare to The Mortgage Office. It¿s extremely powerful and easy to use. If you¿re new to the business the software will keep you within the proper guidelines of both law and practice. If you¿re an experienced mortgage broker, you will have the flexibility to configure the day to day operations to your own way of doing things. The customization is almost limitless. There is no report that I can¿t generate. If it¿s not in the many templates provided, I can create it with the available tools. In addition, and often overlooked until it¿s too late, the backup and security tools are fantastic!

THE FANTASTIC MORTGAGE OFFICE FROM ABS

Sep 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am one of the earliest user of The Mortgage Office software. I believe I first started using The Mortgage Office in 1980. At that time the owners of APPLIED BUSINESS SOFTWARE (ABS) had opened an office across the street from my Mortgage Company, South Bay Mortgage Co., Inc., in Lawndale, CA.

I have been using their software since then and am still using it today, 34 years later. Their support team and incredible updates have kept me negotiating loans, managing my trust accounts, and servicing loans since I walked across the street and fell in love with their software. My wife and I consider the owners, Jerry and Eddy Delgado, as one of our best friends. Their knowledge of the Mortgage Loan industry is unsurpassed as is their software.

TMO makes my job so much easier

Aug 07, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is phenomenal. ABS will go above and beyond to fit the specific needs of your company. I love the fact that you can customize the program to function how you need it to. The software is pretty difficult to use and understand, but you learn to get the hang of it. I still don't fully understand the details of what I am doing when I enter terms into the system. However, it has freed up about 60% of my week by automating our process. We can now send notices, interest bills, and payoff statements through the system. We used to have to create these manually which left a lot of room for error. I am extremely happy we decided to go with ABS/TMO.

The Mortgage Office

Aug 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have many clients in the mortgage industry. Most of them use The Mortgage Office. Also I have to use the software while completing my work. The Mortgage Office is a great program. It is easy to use and easy to learn. It accomplishes everything that is necessary that a mortgage broker needs, and does it extremely well. Every one of my clients that use the program loves it. From my perspective, it handles the regulatory requirements extremely well.

The Mortgage Office from the Perspective of the Auditor

Aug 05, 2014
5/5
Overall

Comments: Our firm has been auditing in the private lending, or more commonly referred to "Mortgage Pool", industry for nearly 20 years. As the partner lead of our firm's mortgage pool practice, I have been auditing clients that use The Mortgage Office for nearly 15+ years and I can attest to the fact that TMO is the most prevalently used software platform in the industry. From an audit perspective, the software is fantastic!! If used correctly and to it's fullest potential, the software is extremely reliable and produces a myriad of reports that are paramount to accurate record-keeping and the financial statement audit process. Although we are not hands on users of the software, we have an intimate experience with the software from an "accounting" and "auditing" perspective. TMO is the "go to" software of virtually all of our mortgage pool clients and unless prospective clients are looking to spend six figures plus on a custom software platform, we advise all of our prospects to strongly consider TMO as their software solution.

The Mortgage Office Servicing Software

Jun 30, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had used a different loan servicing software for our Texas Tax Loan portfolio prior to purchasing The Mortgage Office (TMO). The recommended training sessions helped us understand and appreciate the rich functionality and ease of use of TMO and at the same time made it clear that initial setup requires guidance which we readily received from TMO¿s excellent support team. With the system all setup TMO reliably manages our loan portfolio, calculates and generates monthly statements, generates comprehensive reports, calculates investor income and automatically generates bank transactions. The TMO MISMO interface exports loans from our loan origination software and imports complete loan files into TMO Servicing. I highly recommend TMO for portfolios of any size and complexity.

Great Customer Service

Jun 26, 2014
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service from ABS is terrific. Lee and Joanne are knowledgeable, pleasant and professional. I have nothing but good things to say about them.

Great product, very powerful

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own a loan servicing company and have absolutely loved this product and the customer service. I know that the software has many uses that we haven't even tapped into, but we love it for the mortgage loan servicing, ACH, website access, etc.

Customer service has been friendly and responsive.

A Team Effort

Jun 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We purchased The Mortgage Office¿ loan servicing software a little over a year ago when we had maybe 100 loans. At the time we were outsourcing the servicing functions, and were looking for better control of the portfolio. Existing Mortgage Office customers recommended the software as the only way to go, saying that it was accurate to a fault and fully featured. We now have over 635 loans totaling in excess of $225,000,000. The software has definitely facilitated that growth, the software support folks have been with us the whole time, and we absolutely love the software. The entire Applied Business Software team has been terrific. We made the right software decision, and we would recommend this product and this company to anyone!

The Glue that binds...

May 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Mortgage Office is a key component for the success of our business; it simply is the nucleus of our office that keeps us all in touch and moving in the right direction. It has been easy to train new employees, as well as current employees with minimal computer skills, it helps that their customer service is always there to lend a helping hand. It is hands down the greatest tool that our company has and it is continually improving and keeping pace with our changing industry.

Great software

May 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used many servicing packages and recently switched to the mortgage office. I couldn't be happier. The program is very intuitive and easy to use

The Mortgage Office

May 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Mortgage Office software has been a vital tool in streamlining the operations and increasing the efficiency of our company. The information maintained by the software and attention to detail that it allows has been crucial in maintaining a high quality of service for our clients. In addition, the improvements to our internal reporting thanks to TMO has made a significant impact on our business.
The support team for The Mortgage Office is very helpful. Applied Business Software/The Mortgage Office is very responsive to customers' needs. A notable point regarding TMO is that customization of the software is tricky. The support team is always available to help walk you through any confusing questions or ideas; however, if the product you are offering is highly customized, you may find it difficult to work within the TMO system. On the plus side, Applied Business Software is absolutely dedicated to listening to customer feedback, and that feedback does not just get filed away and ignored. That feedback leads to real results; the programmers have added a function to the system that our company had directly requested! To us, that is top quality customer service, and in return allows us to turn around and provide top quality service to our own customers.

TMO - Problem Solver

May 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TMO is a great compliment to our loan administration department. It has simplified our reporting processes and allowed us to operate a much more efficient servicing platform. We appreciate the constant refinements crafted by Applied Business Software - keeping the software current in an ever changing mortgage environment.

We found what we were looking for

Apr 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After a few years of struggling to find a program adequate for our company, we were recommended to use Mortgage Office. We have had Mortgage Office since 2010 and have never had a problem with the program. It has everything we needed and what we were looking for. Everyone at Applied Business has been very helpful from the start. We were constantly calling them for their assistance at the beginning and they were always friendly and professional and very helpful. They would stay on the line with us until we felt comfortable and understood the situation . I would strongly recommend this program!

owner

Apr 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros
excellent customer service from both technical support and sales team
excellent software
cons
requested changes not always done, however, could be changes are too customized and not
workable for general use or specific government forms cannot be altered
overall impression
excellent product
appears to excells above competitor products

Excellent Product, Excellent Service

Apr 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Mortgage Office makes loan servicing easy. The ACH and Mortgage Pool modules are user friendly and a great benefit to our business. The support team is always responsive and helpful.

Mortgage Office

Apr 24, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, Mortgage Office is very good. The system is a great help in our database maintenance and servicing/processing of all loan and lender transactions. The support group is accomodating and quick to respond. We hope the system will have more reporting capabilities and features like being able to generate a single report showing all the information of the loans that are entered in all the tabs in the loan set up as well as other reports filtered by category or criteria. More security/control features in deleting of files is needed as sometimes loan files are accidentally deleted by other users. We wish the system could be faster, as it can get really slow when there are many users.

Great loan servicing software

Apr 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using The Mortgage Office software for nearly ten years and recommend it highly. The software is very robust, yet is easy to use. With the availability of different modules, you can purchase just the services that are applicable for your situation. Over the years, we have added additional modules as we have expanded our loan offerings. The sales team always has been very helpful to make sure we are getting what we need to service our loans. The customer service is also very good. The representatives are knowledgeable and work to resolve issues very quickly. I would definitely recommend The Mortgage Office to anyone looking for loan servicing software!

The Mortgage Office

Apr 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Mortgage Office staff has been very helpful answering all of our questions from set up to support. The software is very user friendly and my office is very pleased with it.

Review of The Mortgage Office

Apr 23, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall usability of product/application interface is straightforward and easy. The report generating aspects of The Mortgage Office (TMO) makes it easy for our company to perform various analytical tasks with respect to auditing individual loan accounts for accuracy and consistency. The included loan origination and loan servicing forms and letters provide for additional resources for effective information-sharing and correspondence with our clients. The Borrower Tasks and Reports (loan servicing) makes issuing regular monthly statements less mundane and much easier to perform. Lastly, the technical support and customer service aspects of the product are incomparable. Overall, The Mortgage Office is an excellent product!

The Mortgage Office

Apr 23, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall good software. The emphasis is really on mortgage lending, though it works fine for our commercial portfolio. Support is good. Not crazy about the pricing structure-- 4 users, or a big jump to 10, I believe. Nothing in between.

Hard Money Origination and Servicing Program

Apr 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using ABS software since 1986. If your arranging and servicing Notes and Trust Deeds and your volume dictates getting a top of line program, ABS is the company! Not cheap, but we have NEVER had an issue with the software in 28yrs!! That means a lot! It is very easy to learn and use. I can recommend ABS without hesitation!

Great Servicing Product!

Apr 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been working with ABS for over seven years and are very pleased with their product, service and support!

Mortgage Office for Loan Origination

Apr 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using The Mortgage Office software since 2005 and find it an indispensable tool in our daily loan origination process.

The Mortgage Office Review

Apr 22, 2014
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Does a great job with escrow account analysis, adjustments and overall management. Very flexible and easy to learn. Highly recommend it. Like any other software, need some practice before going live and there is a short learning curve. Once you get used to it, you wonder how you ever lived without it.

Great Software!

Apr 22, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We utilize The Mortgage Office to track our extensive loan portfolio. This software has simplified the task of servicing our loans and we are able to view projections, payments, and payoffs with ease. The Mortgage Office increases productivity while allowing our loan officers to spend more time creating lasting relationships with our clients.

Cadillac of the industry

Apr 22, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We'e been using The Mortgage Office from ABS since about 1999 or 2000. Our prior provider operated unprofessionally and amateurish, involving its customers in many if it's internal conflicts and struggles. We made the decision to find the best software on the market and integrate that into our business and train our team based in that system. We chose ABS because they offered by far the best platform for our specialized hard-money business and supported it exceptionally well.

Quality Product, Excellent Customer Service, Would Recommend to Others

Apr 22, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: (Note: Capterra only allows a maximum of 2,500 characters for a review. Thus below is only the bullet points. For full details, I have uploaded the full review to the public folder on my Dropbox at: https://dl.dropboxusercontent.com/u/26145970/TMO%20Review.pdf)

Summary:

Very good product, I would recommend to anyone looking for a simple to use client/server loan servicing solution.

Modules Purchased:
* Loan Servicing
* ACH Express

Users: 10

Architecture: Local Client/Server using JetEngine on MS Access

Pros:
* Rich Functionality - a lot of functionality, probably more than you will need
* Customizable Interface - main search grid can be customized by user
* Quick Search - you can lookup an account by almost anything in the account record
* Document Generation - easily publish statements, coupons, payoff, ets.
* Audit Trail - logs important events and changes in an Event Journal
* Categories - quick way to add custom fields by which to filter and sort your accounts
* Open Architecture - database tables are exposed allowing you to create customer reports
* Exporting - can easily access documents and results into Excel, Adobe, or RTF formats
* Custom Letters - quickly send customers a custom letter
* Customer Support - excellent customer service

Cons:
* "Old World" Interface - old client/server style interface
* "As Of" Reporting - you need to run reports on the day you want them (i.e. on month-end)
* Historical Editing - no simple way to edit your loan history without reversing transactions
* Licensing Structure - geared more toward mass employee servicing departments
* Online Self-Service - none really to speak of
* Manual Payments - payments need to be applied manually for charges and fees
* Categories - many fields of information are only exposed if you use categories, which requires you to double enter the information

ABS program has ease and efficiency

Apr 22, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use the Loan Servicing Module and the Escrow Origination Module. Program is user friendly and I enjoy using this program. No software is perfect, but for what we need to do with our company this program beats any other. Inputting loans is quick and efficient and easy to use. Would be nice to mail merge forms easier in Word rather than in VBS format.
I think that was changing in new program release?

In Loan Servicing, we have enjoyed using the ACH Module for payments rather than processing one by one! Some of the lookups could be easier but I hear with the new program coming that will be there. We do use existing borrowers, so it would be nice to have borrowers setup as lenders are with their accounts, but we just get around it by using an existing loan or template when typing a new loan. But, we cannot sort or have a single profile for borrower as lenders do.
Overall, we do like the program and the customer service given is great, if we run into a problem or situation.