--- title: "Page 3 | The Mortgage Office Loan Servicing Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is The Mortgage Office Loan Servicing the right Loan Servicing solution for you? Explore 289 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/9277/The-Mortgage-Office/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-27" --- The Mortgage Office Loan Servicing 4.8 (289) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 27th, 2026 # Page 3 - Reviews of The Mortgage Office Loan Servicing ## Showing most helpful reviews Showing 51-75 of 289 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Joseph H. VP, Sales Financial Services Used the software for: 2+ years ### "TMO is a great partner" February 5, 2024 5.0 Pros We have been working as the payment provider for over 9 years. They are a great partner and we love that they, like Usio strive for excellence and to delight their customers. Cons We have not heard any complaints from our merchants about the software. Review Source JC Janet C. Manager, Mortgage Administrations Financial Services Used the software for: Less than 6 months ### "You Won't Regret Getting This Software" October 12, 2021 5.0 I have been using the software for 4 months now and at this time, I'm fully operational and I can call myself an "advanced" user. My success of using this software is due largely to \[SENSITIVE CONTENT\]. These two technical support staff have been so patient with me and had supported me throughout the bad times when I mess up things in the software or ask stupid questions. They made me a better user of the software so that I can get the most out of all the features. Pros Software is easy to use and technical support is second to none. Fast technical support response and each support staff is patient and understanding. I love the follow up after the support team assisted me with a problem to ensure that I'm operating smoothly and that my problem was solved. This is one software where I can customize my own documents with my own customize fields which make this work for me. Love the statement generation feature. I also love the fact that my other colleagues can view loan details without having me generating or summarizing the loan details for them. The many features offered by the software save me time and allow me to spend the time on other matters. Cons I have nothing bad to say about this software. Reason for choosing The Mortgage Office Loan Servicing Good feedback from other local users. Review Source CC Colette C. RMLO/MANAGER Real Estate Used the software for: 2+ years ### "Mortgage office review" July 20, 2022 5.0 Pros OVERALL EASE OF USE. So many features. Cons unfortunately, we were sold the origination module and were not aware that it won't work for us. we tried to get a refund but were told we signed a contract. was a very expensive mistake. Review Source RR Renee R. Underwriter Investment Management Used the software for: Less than 6 months ### "Origination Review" July 23, 2024 4.0 TMO is easy to use and they offer great support. They are knowledgeable and friendly. Response time is great when reaching out to someone in the company. They really want to help their clients. Pros The ease of use and be able to set up reminders and follow ups. TMO makes it easy to stay organized which gives more time to work on the pipeline. Cons I would like my customizable documents to be more streamline. Review Source ATK Annpriya T K. Controller Banking Used the software for: 2+ years ### "Awesome software very useful" June 14, 2024 5.0 Good software. Will highly recommend this software for any data management needs. Thank you! Pros Very user friendly and good to use. Can keep track of all needed information in one place. Cons Needs a little adjustments. Overall a good tool. Review Source TU Tatiana U. Lending Officer Financial Services Used the software for: Less than 6 months ### "TMO follows your expansion " March 21, 2024 5.0 Pros features can be customized at any time (from simple tasks and shortcuts up to mapping and making the system meet your growing needs) different modules for specific purposes easy to search by only a few letters of a name/property address etc. great customer support Cons initial onboarding sessions weren't enough. In my opinion It'd be helpful to start learning basics from video tutorials of some sort and then to go deeper into customizing and addressing specific requests with a team member. Review Source JC Jason C. President Financial Services Used the software for: 2+ years ### "Overall A quality software with minor amendments required" September 27, 2019 5.0 Very good. I would recommend it highly over the other options available on the market. Pros The software is the most comprehensive software on the market without going to customization. For a small to medium-size firm, I would highly suggest this to be your best solution. Cons There are certain issues with the software which should allow a bit of customization. In the mortgage industry, there are unique cases all the time, the software limits certain items rather than allowing the user to customize the options. There is typically a workaround, however, giving the user a bit more freedom would have been preferred. However, it is still the best non-custom software on the market. Alternatives considered [MortgageHalo](https://www.capterra.com/p/173535/MortgageHalo/)[MIC Manager](https://www.capterra.com/p/54249/MIC-Manager/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing The Mortgage Office Loan Servicing Ease of use Review Source SR SHERRI R. owner Financial Services Used the software for: 2+ years ### "Best money spent" January 2, 2024 5.0 It has been wonderful for many years. I came from a company that had the software in 83, when I started my own I choose the same software in 85. Pros We are able to do the work of two employees with just one. Less money by far. Cons Very little. I have been working with this software since 1983. Review Source KR Kelsey R. Loan Servicing Manager Commercial Real Estate Used the software for: 2+ years ### "TMO is a life saver" July 26, 2022 5.0 overall I find TMO extremely useful. If there are any glitches i know that the team and support staff are there to help and have proven to be effective Pros Ease of use, report management and production customization - able to tailor to fit specific needs. Cons We are currently using the access version with nearly two decades of information - we have been experiencing laggy performance at time Review Source RH Richard H. Investor Services Manager Real Estate Used the software for: 2+ years ### "A+ 10/10 Software" November 12, 2022 5.0 great, I love the seminars and support team. Pros The support team for TMO is great, they spent hours on the phone with my team to help resolve technical problems we had. No software I've used (personally and professionally) offered this much support. We had a TMO support person on a zoom call for almost 2 hours with my boss, colleague, and IT team. I would highly recommend TMO; their support team makes the software easy to use even for novices. Cons Some excel report version of reports TMO can generate have odd formatting, due to being PDF to XLS exports. However, this can be easily resolved by editing the excel on your own after export. Review Source VR Verified Reviewer Data entry Construction Used the software for: 1-2 years ### "Product review and evaluation" February 22, 2023 4.0 ... Pros Ease and smoothness and important advantages for the user and benefit in performing the work quickly Cons technical supportTechnical support does not respond quickly to complaintsSome ads are false Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing The Mortgage Office Loan Servicing Because it is the best and fastest Review Source BN Brenda N. Director, Lending Operations Financial Services Used the software for: 2+ years ### "Exceptional!!" May 27, 2024 5.0 We have been a client of Applied Business Software for over 18 years and even though there are alternate products available, we have found that the TMO speaks to the versatile and flexibility it provides our company and technician support services .... simply does not compare!!! Therefore .... exceptional!!! I would recommend this program serviced by ABS to anyone. Pros Simple and easy management of our loans. Cons Not being able to process yearly Canadian T5 forms. Reason for choosing The Mortgage Office Loan Servicing No other software program was available that suited our needs. Review Source JA Jerrel A. Managing Partner Financial Services Used the software for: 2+ years ### "Big Fan" June 23, 2022 5.0 very good experience Pros It's easy to use, helps me create a positive impression with borrowers and makes running my business easy. Cons Id love a plugin that helped more with escrow management, calendering and managing tax and ins payments. I use TLO and it is not available. Id also like to transfer my several loan files to the online system, but my setup makes this impractical. Review Source SB Sohail B. President Financial Services Used the software for: 6-12 months ### "TMO User" September 21, 2020 5.0 Pros We have been using The Mortgage Office for several months and been very pleased with our experience. The software does everything we initially set out to accomplish and then some. The Mortgage Office has best in class reporting features which are a huge selling point for our clients. We have had several clients switch from other servicers primarily for the software's ability to generate adhoc reports online. Their support is second to none. Always responsive and very helpful. Our initial learning curve was made easy just because of the tremendous amount of support we received. Cons The software is hosted on a virtual computer and I wish it was web based. This is not really con. More so a personal preference. Alternatives considered [LOAN SERVICING SOFT](https://www.capterra.com/p/135272/LOAN-SERVICING-SOFT/)[LoanPro](https://www.capterra.com/p/158549/LoanPro-Software/)[The Nortridge Loan System](https://www.capterra.com/p/44128/The-Nortridge-Loan-System/) Reason for choosing The Mortgage Office Loan Servicing The software is very robust with more features than other products. Better reporting. Accurate financial calculations. Review Source James M. Owner Banking Used the software for: 1-2 years ### "Huge help for me to streamline my business " April 25, 2018 5.0 Pros The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer! Cons Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system! Review Source LR Lura R. Bookkeeper Financial Services Used the software for: 1-2 years ### "TMO review " October 22, 2024 5.0 overall, everyone I have had to deal with is professional and helpful. Pros The software is easy to use, and the customer service is outstanding. I can always reach our support team when needed. Cons I have not had anything worth noting here. Review Source EF Evan F. Managing Director - Operations Used the software for: ### "Robust loan servicing package with institutional scalability" April 23, 2015 5.0 1: We have found TMO to be highly functional. TMO performs core loan servicing very well. The development team has a deep understanding of the private lending business. The learning curve is steep, so I recommend the 2 day course which is well worth the money you will spend and the time you will save by not doing things incorrectly. The compiled help is a great reference guide for intermediates or advanced users and is well maintained. 2: We have found TMO to be scalable. One of our requirements was deploying the software across multiple physical locations. Although we encountered initial hiccups in set up, these were due to MS Office (MSO) 2010's default security settings (TMO relies upon MSO to create its attachments via mail merge). Once our IT team pinpointed the MSO security settings issue (which was quite intricate and required updating registry keys), we were able to effectively scale to 2 client workstations in 1 physical location pointing back to a SQL server at an off-site data center. The option of upgrading to the SQL version (available as another add-on 'module') gave us the confidence in the beginning when we first purchased the JET (MS Access) version that the software is robust and scalable. Our SQL upgrade and proof of concept across multiple physical locations confirmed the software is robust and scalable, and this area of functionality has performed well for us. The SQL migration tool that ABS provides made the transition fairly seamless. 3: 'Sustainable' means the software should have a long shelf life and be upgraded on a regular basis. In our 3 years there have been numerous upgrades although some were unfortunately forced, and I can't recall much new functionality being added ' most of the updates were patches or new functionality for Loan Origination or other modules we were not using. However, the platform has been around (and augmented) for 30+ years. In summary, I think the software is robust and powerful, and I give the software development team top marks in creating and maintaining an excellent product. Also AJ Poulin their VP of Sales is a pleasure to deal with, is well respected in and has deep roots in the private lending industry, and has a lot of integrity. Review Source ER Estefania R. Collection Agent Financial Services Used the software for: 1-2 years ### "Portfolio management is a piece of cake!" March 20, 2024 5.0 Managing the borrower pool is a piece of cake when using TMO, so I would highly recommend this software to others. Pros The Mortgage Office has it all: dynamic modules, customazible grids, easy reporting system. Cons Their support time of response sometimes can take up to 48 hours. Review Source MS Michelle S. Loan Processor Banking Used the software for: 1-2 years ### "The Mortgage Office Seminar Review" October 21, 2024 5.0 Overall, The Mortgage Office was a great experience and I'm glad I made the trip over to learn more about the program. Pros Easy seminar to follow along with and having it be interactive was very helpful. Cons Everyone uses TMO for different reasons so not all the information given was valuable to me. Review Source MC Michelle C. VP Administration Real Estate Used the software for: 2+ years ### "Thank you \[SENSITIVE CONTENT HIDDEN\]" January 18, 2020 5.0 Pros The software can be tricky at moments, but having \[SENSITIVE CONTENT HIDDEN\] to help was extremely convenient. He went above and beyond to get our insurance certificates implemented in the software, and we are extremely greatful for his determination! Other than just this task, \[SENSITIVE CONTENT HIDDEN\] has shown he is very determined and works diligently to help us with all our questions, since we have just hired new employees and switched locations. We appreciate his time and consideration for our company very much. Cons The thing we like least about the software is the common glitching, and having to close out and re open for it to show the correct information Review Source Scott F. Capital Markets Used the software for: 1-2 years ### "Surprisingly Impressed" March 6, 2017 5.0 I am rarely impressed with new application specific software, most of the time the developer has not considered the many facets and nuances of the industry or its participant's workflows and as a result has a generic product that is 80% effective. After exhaustive searching, demonstrations, and trial periods, The Mortgage Office was the most logical choice for us. I have been through many enterprise software Implementations, and all of them were time-consuming and frustrating, I can say The Mortgage Office is easier than most. Support is knowledgeable and responsive. There are many customizable features which is great; but also takes some time getting familiar with them all to make it operate the way you want. Overall we have been very happy with the results, our servicing time has decreased by more than 50% and at the same time accuracy has improved. Pros Great Customer Support, Reliable, Accurate Cons Customized reports are difficult, no cloud-based option Review Source RP Rohit P. Managing Member Financial Services Used the software for: 1-2 years ### "Great working Modules with support at hand." August 19, 2019 5.0 Having friendly and professional statements for Loans, Investors which can be e-mailed & printed. Pros TMO has culminated over decades of work in loan servicing software. Rep has lot of in-depth knowledge that he passes on in the Seminar. Wish we had done this seminar when we purchased the software. We are very keen in trying the easy methods. Also the Support team help is great. We are not utilizing all the modules. But their integration of ACH, emails, Text messages are very helpful. All the staff is eager to help. Sales & Marketing team was awesome. PLEASE ATTEND THE SEMINAR AFTER YOU DIVE INTO THIS SOFTWARE. Earlier the better. Cons For odd loans/transactions it may be customized but the cost can be high. For those we are still using Excel spreadsheets Review Source DE Daniel E. HOC Manager Real Estate Used the software for: 1-2 years ### "The bar has been set for what Customer Service/Support should be" May 27, 2022 5.0 Our experience has been nothing short of excellent and everything you could hope for to support a Servicer that is new to the industry. Support has been extremely responsive and always has helped us resolve an issue, find a solution and answer our questions within a relatively short period of time. Pros ease of use and excellent support from ABS. Cons Very minor but could use a few more Letters Review Source JV Julie V. Vice President of Payment Acceptance Information Technology and Services Used the software for: 2+ years ### "TMO Review" December 19, 2023 5.0 I would stay with this software for as long as I have my business. Pros Works efficiently and the team is very knowledgable. Theyn have a great support staff as well. Cons I did not find anything that did not work well. Review Source JC Jean C. Loan Servicing Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Loan Servicing Specialist" July 18, 2022 5.0 My experience with Mortgage office has been good. Pros Easy to use and get reporting when you get the system set up . Cons Having to set up templates and custom letters . 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