Who Uses This Software?

We are flexible and affordable for small and medium sized pet daycares; but powerful enough for the large facilities with many service types and employees.


Average Ratings

428 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
    See pricing details
  • Pricing Details
    $85.00 per month $300.00 Golden Paw Coaching
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PetExec
  • www.petexec.net
  • Founded 2006
  • United States

About PetExec

PetExec is a state-of-the-art, web-based system to manage pet daycare, boarding, grooming, training, retail & other services. PetExec sends automatic emails for: appointment reminders, pet birthday, and vaccination due alerts. Your two-legged customers can log-in securely schedule appointments real time, check pet records and purchase history. Process credit cards securely. Excellent support & coaching! Prepare many types of reports. Compatible with PC, Mac, ipads, etc. Powerful & Intuitive!


PetExec Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management

PetExec Reviews Recently Reviewed!

I use Pet Exec 5 days of the week

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was able to utilize it within a couple days of training. It's very user friendly and easy to navigate

Cons: Overall it's pretty user friendly and I've not had an issue worth complaining about. I have always been able to easily contact customer support with any issues that may arise.

Frustrating Software with Mediocre Customer Support

Jun 30, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: The owner of the credit card processor that works with PetExec is by far my favorite person at PetExec, he also saved us a ton on processing fees and introduced us to Clover which greatly increased our tips. We love that PetExec is cloud based, their financial reports are very helpful in analyzing our income. Their email features are great, we love that it sends out bday emails to the clients. Their daycare, feeding, med and commission reports are great as well.

Cons: The designer is very grumpy and he's a control freak so only he can make changes. He's very resistant to change as well. The customer service is pretty horrible, if you ask a question the majority of the time it's answered with a how-to link. When I reach out to customer support it's because I want to talk to someone, I would simply search their documents if I wanted to read through pages of irrelevant info to get the answer to my question that they could simply answer. Many features of the software are outdated, for example when you want to add a photo to an email you must first upload it to a website (not petexec) to create a link that's then put into the email, this feature is also in Spanish for some odd reason, it's been like this for 3 + years. then to resize the photo you have to use a size ratio feature in the Spanish URL photo add pop up box. There's about 25 ways to do everything, it's so over complicated it's ridiculous. In our industry we are busy on weekends and holidays, PetExec support is offline on weekends and holidays, they're on vacation when we need them most. We found a new software and started using it a month ago, it's the best decision we've ever made, the new software customer support is phenomenal. It's really a shame, PetExec has so much potential, they're so close to being awesome, they just need to listen to their clients.

Overall: I was able to work from home and analyze our income to help increase our revenue. Having photos of all of the pets was also a wonderful feature.

Vendor Response

by PetExec on July 03, 2017

Hi Meredith, I'm so sorry to hear about your negative experience. Please allow me to address some of your difficulties. I agree that Josh with FCMS is amazing! Paul can be a bit grumpy. I have worked with him for going on 17 years and while he can be grumpy, he is also one of the smartest and hardest working people I know. We don't have any directions in Spanish - you might be referring to the Latin text which is the standard text to illustrate how images are displayed within text in an image editor. We do have a lot of features that can be complex at times. We try to balance the needs of many customers who want more features vs making it more simple. We have a wide range of many different needs to address. I really enjoyed our conversations when you were a packmate and am so sorry for you to leave on a bad note. However, I am glad you found a system that works best for you. Best of Luck Meredith!

System makes my job easy!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is user friendly, easy to navigate and wonderful for both our team and clients. Our clients love the easy communication via the software.

Cons: the software has some frustrating things: when a client tries to deposit for multiple reservations, the money can't be allocated easily if the transactions aren't separate. Other then that the system is a great addition to our business.

Absolutely FANTASTIC customer service!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Honestly, the customer service. It is seriously like calling a friend for advice each time. They are so friendly and understanding.

Cons: It is not totally user friendly, however, if ever there is a problem, you can call their customer service and they figure it out for ya with no issues.

I liked the ease of use and different options for keeping everything organized.

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love being able to leave notes for each individual dog so that all of the staff could look up theirs history.

Cons: I waned there to be options to keep track or multiple different kinds of prepaid packages for the dogs. For instance, when they had prepaid for 10 daycare days and 10 outdoor adventure days, we had to manually adjust one of them as the system would not use up one of each of the dog used 2 passes.

Overall: Much more simple to keep things organized.

Great product !

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use !! Fun versatile - cookies and cream! I am super eager to continue using it !! Alamo!

I think it is a very well constructed software and works flawlessly.

Jun 07, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: That it handles billing, scheduling and archives all in one. I think that is what gives it the best bang for the buck.

Cons: I find that it's kind of difficult to find some things in the menus. I have to go through different sub menus and it's really confusing at times.

Difficult and wasted our money

May 24, 2017
4/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The golden paw coach was nice when she was teaching us and was more than willing to help with set up.

Cons: Hands down the most difficult system we have tried. This system is over complicated, there is no quick way to do anything so checking in and out takes way longer than necessary! We spent the money on the golden paw coaching and the coach was nice but we learned maybe 2 things. As a business starting out we didn't have money to waste like we did on PetExec. We have found another program that is amazing and super easy to use with support that is instantaneous!

Vendor Response

by PetExec on May 24, 2017

Hi Megan, We are sorry you had a negative experience with PetExec. PetExec is big with a lot of features that can sometimes be a bit overwhelming for some users who don't need as much functionality. Though we are a great option for many, we are sorry we were not a good fit for you. We are happy that you found a great system to meet your needs. The best of luck to you and may you prosper in your business.

Great Program

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Never crashed.

Cons: None

Overall: PetExec makes my job so simple everyday. From looking at my dogs who are boarding to checking my schedule. I never have any issues and it is simple to use. I don't know where I would be without it!

Recommendations to other buyers: No

Awsome program

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is an awesome software I've used. Petexc is the best by far...easy to modify or change anything u need

My life is much easier

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This program is very easy to use and I appreciate all of the ease in the customer service. When I need a question answered they are right there to help me and they will send me tutorial videos and everything they're fantastic!

ALL in One Program

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you're looking for it all for your dog service business, this is a one stop shop! I was so impressed by the prompt responses from the PetExec team in helping me set up the program and responding to each and every question I had (I asked several). There was no waiting around not knowing what to do because they were there to hold my hand the entire way. Since I'm solely a dog daycare, I was able to declutter the dashboard easily in customizing it for specifically daycare services which is really nice. I just wish the panel on the side could delete all the extra's such as grooming & overnight boarding for my own eyes so that I didn't have to see all the wording/drop down's since it is completely irrelevant to my own business (super organized for those that do have all those services, though!). But that is super minor in the grand scheme of the whole system. The program literally has every aspect for your pet business covered with making it user-friendly for your clients, employees & the Owner. The integrated First Class Merchant Services is top notch & makes adding the payment processor absolutely seamless. Paula & her whole team are absolutely phenomenal & instantly feel like family. They're here to guide you every step of the way. I'm super grateful for all that they've done to help me out!

Mediocre at best

Jan 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It's incredibly difficult to navigate. Half of the item menu options don't go to what they read to be. Would switch to gingr if it had a time clock and employee option.

Very good value!

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: In all, this system is really great! what's really nice is they are always developing new things which usually answer any questions of concerns about features you need. This definitely makes it easy to run a daycare/ kennel or grooming facility from the ground up!

Superb, the best software

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has been such a pleasure to use such an easy software. It is foolproof and makes it very easy to navigate and train others to use.

PetExec Review

Jan 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How organized it is, and that you can access it from any device.

Cons: How sometimes the same issues with the program keep recurring.

Overall: When I started using this software I found it quite confusing, but after the many months I have, it almost comes naturally to me. This program makes running things a lot smoother and it keeps things really organized. I enjoy being able to use this program.

Recommendations to other buyers: Not really.

Very Happy I Switched to PetExec

Dec 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility

Cons: Does not import into Quick Books

Overall: I switched from another SW company in January 2014 and I am very happy I did. Customer services is wonderful and very quick. The ability to request new features is very helpful. I live the versatility in created different services and categories as it gives me the ability to create more defined reports.

Recommendations to other buyers: Once you get the basics down, everything else just falls into place.

Vendor Response

by PetExec on January 30, 2017

Thank you for your very nice review. PetExec does include QuickBooks Export, a set of tools that extracts data from PetExec for import into a QuickBooks instance. If you do not see this option in the PetExec menu, you may need to enable it for your employee type via Employees -> Maintain Employee Types. For more information view http://docs2.petexec.net/content/pdfs/QuickBooks_Export_Overview1.pdf

AWESOME and easy to use

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and access easily anywhere..

Cons: It lags a bit, but that's about it really.

Overall: The only problem I have is a lag due probably to my own CPU, overall it's a great system. I use it daily and personally wouldn't change a thing, however, I'm open to new things.

Recommendations to other buyers: I love everything about how efficient it is in diligently playing ann important part in helping me carry out my job and daily duties.

Great system, but it needs some changes

Dec 26, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the amount of information we can store about pets in their profiles/scorecards.

Cons: Some features are not very user friendly

Overall: There is a tab to sign-in and out scheduled services for pets. There are 3-4 clicks involved to sign in just one pet for a service. This is really tedious and time consuming. It needs to be 1 easy click, and I also suggest that there be a "sign-in all" button added to the pet exec system. Over thanksgiving and christmas we had over 50 scheduled services to sign in, and with the current set up, only able to do so one at a time, with 4 clicks involved. It took over an hour just to do this task. Very huge time waster for staff on such busy days.
Another thing that happens very frequently: once you check out a cart for either a groom or a boarding but the owner wants to make changes or staff needs to go back and make changes...the cart disappears and is very hard to get back to once its been checked out but pending payment. Can we get a more user-friendly way to access a cart that needs to be modified that has already been checked out by mistake and pending payment? A button that sends it back to the sign-in page or something? Thank you.

Helpful and Imperfect

Dec 25, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The site is well laid out and easy to read. The problems are with ease of use, including choosing dates on your schedule, having to search again after you look at the pet notes to get back to your schedule for the day, things like that. Basically, you're made to press more buttons than it feels like you need to. But it certainly is a useful tool.

Good Product

Dec 23, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The variety of options, and level of detail information that can be collected.

Cons: The inability to simplify it to fit a basic business that does not need the detail offered.

Overall: Great Product, Great Price. Could be more user friendly, can take some time to learn the system. But customer service is great at helping when it is needed.

Recommendations to other buyers: Love the software, the look, clean, neutral calming colors, and a lot of detailed information covered. I would recommend a simple back up button option that takes you back to the page you were on with the settings it had. It can be time consuming to try and back up and reset the page each time you back up. I would recommend a simple new client set up, for people that are just training, and we do not need all the information on, until they show up. For any changes on one page for dates etc. it should change everywhere. I have not noticed it a problem, but I think I have figured out how to go around it. But was told at one time, if I changed something at one place it would not change on the calendar. I use the calendar a lot, and rely on it a lot for my appointments. It needs to be accurate to any changes. When adding a product to the invoice on the search button, you should be able to push enter and it searches, instead of having to go to the mouse and push the filter button. I am new to the program, and possibly have not figured out some of these options, but thought I would mention them.

Love this user-friendly software!

Dec 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The look and variety of functions (that I've yet to fully explore!).

Cons: None thus far!

Overall: I researched various programs before deciding on PetExec. My readiness to purchase coincided with the new look and upgrade, so I didn't have to relearn anything thankfully. I love the look of the dashboard and how easy it is to navigate. It is pretty user-friendly but I was having some challenges figuring out how to set it up for my exact business model and needs. I finally purchased the coaching and am so thankful I did. It was worth it, and PetExec's customer service has been wonderful. My company isn't huge, and although web-based software is an added expense, I am thankful I chose PetExec and haven't regretted it one bit!

Recommendations to other buyers: Highly recommend the Coaching for anyone new to PE!

Petexec helps make my job a lot easier!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy using this program for my work.
It's really easy to navigate through, I never have to spend a lot of time looking for one special area.
The booking for clients is so easy.
It's not difficult to train new employees how to use the system, everyone seems to catch on really fast, and the system gives me exactly what I need to get my work done easily.

Love Pet Exec

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Its ease of use

Cons: The cost

Overall: Pet exec is wonderful. Pet exec helps me to run my business efficientley which makes me happy and my clients very happy

Love it !!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've found the system very easy to learn. Even after being used to other systems . Easy to access from everywhere. Very user friendly!!

Great customer service team

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software itself can be a bit complicated at times, but the customer service team and the admin are always very helpful and the frequent updates made always fix any issues found. All in all, it's a good software to use for a growing business.

Dog Groomer

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's been a pretty good experience so far:) The new update isn't as good as the last but it still works:)

The best software you can find for your doggy business, peorid!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: PetExec is the best software out there for any boarding, grooming, and or daycare center. There are still a few kinks to be worried out, however, their customer services more than makes up for this. They are always updating and progressing the software. I absolutely love that I can check dogs in and out on my phone!

Best pet portal

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Petexec for over a year and I absolutely love it. So far every update had made it easier and better to use and understand.

Pet Exec Review

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall good the downside that notes can not be transferred along with all other client data when switching to another software.

Good system

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use this system Where I work and it's very easy to learn and understand. Very user-friendly. Good customer service as well.

Love this company

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this site. Our company went from being an all paper based company to using petexec. It was an easy transition!

A Great Product, very user friendly

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Working at a dog daycare/boarding facility, it is imperative that all employees know important details about each dog such as when to give medications and feeding requirements. PetExec is a vital tool in keeping track of these important details. It is extremely user-friendly.

All good things

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are just getting started. It's a lot of information at first but the more we dig in, the easier it is.

PetExec review

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I work for a new business and we use petexec for our daily routine. It took me some time to learn, but over all, It's an awesome website, and very well organized!!

Impressed so far

Dec 19, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have only been using it a short while, but we are impressed with all of the features. We are excited to try it out and see how it benefits our business.

Great software and easy to use

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My new job uses this software and it's great. It's very easy to use and works well all the time. I use it mostly to check my work schedule and haven't had any issues using the site. Highly recommend it to anyone who would need it.

Great webpage

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to navigate way through webpage, great value for money. A great way to organize our business through this webpage.

It's a good program for any company

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It was a pleasant experience with this brand. The software was easy to use and had very little issues. Would recommend to other people.

Best Software

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Petexec is wonderful for this company. I love the look and the layout of this system. It's very easy to train my staff on the software. Tech support is available for all of your questions and needs. I would truly recommend this product to anyone looking for a daycare, training, grooming and boarding software to help run your business.

Creative and Simple

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is very simple to fill out information and easy to work with! The system allows to check dogs in and out of daycare or boarding without a hassle.

Easy, breezy

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is efficient and easy to use. Makes checking my schedule on a daily basis a smooth one.

Customer Support A+

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Love Pet Exec and the community! Customer Support is A+; Our new employee's find sometimes the system to be a bit overwhelming at first, but once they figure it out it is pretty easy! Pet Exec is always updated to make the system better and listen to what actually users are wanting or needing! I would recommend Pet Exec to anyone in the pet industry!

A user-friendly software!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used PetExec at our local doggy daycare and boarding facility. PetExec helps us keep track of our furry companions and their pet parents. My most-loved feature is the photo thumbnail that allows it to upload photos of the pets so you know exactly who you're looking at. The scheduling is easy, too! You can book grooming appointments and boarding reservations in seconds. I was comfortable with PetExec within a couple of hours and easily trained other employees to use it as well.

Solid system

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy to use the system. Multiple ways to do a single function, which is both good and bad. Overall pretty user-friendly.

Great Customer Service!!!

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is generally an easy software program to use. It has great functions and "perks" such as sending out Birthday emails to clients. It shows us all of the important information we need on a daily basis such as a clients vaccinations records and important notes. Above all else the customer service is exceptional! Anytime I have a question there is always a knowledgeable friendly staff member to help. In particular, customer care representative has been a huge help with many of my issues (usually a user issue), but really goes out of his way to help resolve my issue and makes sure I understand the process.
A HUGE THANK YOU to a great customer support team! You guys ROCK!

Pretty good stuff

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Took a while for me to get the hang of things. But there is always support and there are always ways to fix mistakes. There are just a lot of minor details that if missed in PetExec turn into huge problems.

Not just a software, a business support network too!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: PetExec has been the only system I have used, so I don't have anything to compare it to other than demos from other companies and word of mouth experiences. I find this software great! Even better though is the FB group of all other business owners in the same industry who help each other, offer advice, listen, guide and support each other. That is an invaluable resource that I've used many times and would be lost without! The software is great, once you learn how to navigate it and set it up to be most beneficial to your business. The software is missing a few preferred options that would make my job as an owner easier, but overall it's an excellent software for an affordable price!
There are frequent updates, constant backups, someone to always answer your questions, and it looks great on your computer. Our customers love the lay out and how everything about their fur-kids is fracked and kept on file.
Would highly recommend, and have recommended!

All about the dogs.

Dec 19, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I have used to other types of doggy daycare programs. This one requires you to go back to several of other pages to be able to complete some of the tasks for one client/dog. Sometimes I can't even find what it is I am looking for. There are words and boxes that we don't even use that are taking up a lot of space. Not really easy and a bit confusing.

Pretty good

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software runs pretty smooth ounce you get used to it. Although it would be nice if they had a "toggle all" feature to sign in all the Scheduled Services.

Thompson review

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pet Exec freezes and goes down a lot. The user screen for staff is easy to use either. Very confusing.

Review of petexec

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: There are several things that aren't very user-friendly that we've found in daily use using the pet-exec system.

Easiest Software Program Available

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just opened in March and started with a different company. We quickly decided to switch to PetExec and haven't been disappointed! Completely user-friendly with a great support staff to help with any problems in a timely manner.

PetExec Review

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I think this program is great! I understand it can be complex and confusing to learn but it has to hold information and organization for our even more complex businesses. Not everything is black and white. PetExec offers room for these gray areas as well. But there is always room for improvement, though.

Getting Better Every Day

Dec 19, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After a rougher than expected start, this system has become a valuable all-in-one tool for running my dog daycare/grooming business. Having only been using it less than two months, each day I discover one more cool thing that it can do. I like the fact that all functions can be done out of one place (scheduling, client records, POS, time-keeping, etc). There are a few things that could make it easier to get started, like a basic "how to" checklist for the different functions - but this was just published a couple weeks ago and is a great resource and perhaps a speedier POS function (less steps) but overall, I'm very pleased. The tech service is very responsive so, thanks to them, we were able to get up to speed much faster. This software does so much and I know I've only scratched the surface. As time passes and I get more comfortable with it, I know it will only help me manage and grow my business.

Great in all aspects!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is a must! Easy to learn and the customer support is always available whether online or over the phone.

Excellent!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I love how it's easy to navigate. If I can't figure something out it's easy to get to it because of all the options.

Laurel Oak Farm Dog Kennel

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We opened our full-service dog kennel in Charlotte, NC this October. We chose Pet Exec as the operating system for our kennel because is operates in the cloud and is compatible with OS X. We have found the system to be quite functional and flexible. But most important for us has been a great support provided while we were trying to learn how to operate the system and start up our new business. Golden Paws training has been invaluable in helping us (1) to adapt the system to how we want to operate or (2) to adapt the way we operate to use the systems features. We have used the Chat feature several times with good response times and effective guidance.

Pets exec

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazing quality and easy access to a numerous amount of information kept well with the organization and helped enable the business to grow better.

Pet Exec software runs my business

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love that it is cloud based. I recently got hacked and my data was held for ransom-Except all my client's info because it was held by pet exec no client info was compromised! there have a been a few questions on How do I...? I've received timely updates and responses. Love the packmates feature.

Pretty good

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Petexec is pretty easy to learn. You can really learn as you go without much help. But when you do have questions or need help they are always quick to respond and it always solves the issue. There are a lot of ways to keep track of things. It really is a complete system

Good product would recommend for any boarding facility!

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: In my experience the interface was very easy to use and pleasing to the eye. It made finding the information that you needed to find very easy.

Kate's Review of Pet Exec

Dec 19, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, I like how user-friendly Pet Exec is. It makes training new staff much easier because they can navigate on their own to figure out most basic operations. I haven't been thrilled with some of the updates, but that doesn't change my opinion. Tech support definitely could use some improvement. I feel like the support representative could communicate more effectively, such as asking questions regarding the stated issue before giving instructions. I feel like I waste a lot of time telling the representative "yes, I checked that...." when I feel that was evident in the way I worded my initial statement.

I love this so much! Easy to check in and out dogs!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's very easy to learn and navigate! I love how when I don't know what I'm doing I can usually figure it out pretty easily!

Behaved Barkers

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec has been very helpful to running and tracking my business. The added ability to maintain a client base and send emails for the different occasion is helpful.

Great Service; Great Product

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've tried several softwares for our type of business and PetExec is by far the easiest and most applicable to what we offer. There are some differences in our industry and for the most part, we can work around with some options in the software that helps us do what we need to do. The customer service is super fast - I'd say most emails are responded to within 30minutes and they give screenshots and step by step instructions that make fixing any issue fairly quick and easy.

Excellent quality

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great quality, product was exactly as described and the sizing chart was accurate. Would definitely recommend to others and will be purchasing from this company again

Easy to use

Dec 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using PetExec for 4 years now and has made a lot of improvements. It's very user-friendly. I just do not like that you can't use a back button with the program or if you hit a backspace key it exits you out of an invoice. But those are little things you just get used to.

Petexec Review

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In my experience, PetExec has been really useful for the business I work in. It is easy to use, effective, and efficient.

Great Software

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was not the first software I have used to run my business, but it will be the last. I offer boarding, grooming, and daycare services and this software handles it all. It's clean and efficient, and customer support is instant. I absolutely recommend this software for your business.

Barks and Recreation loves PetExec!

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am the groomer in a daycare and boarding facility, and we use PetExec. The interface is easy to use and makes life a lot simpler. There are sections where I can add notes on a dogs behavior and grooming notes so this feature makes my life a lot easier. It is easy to find dogs and owner information. In a hectic environment where we are always running around and constantly busy, this makes our lives much easier! :)

First time reviewer

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's a little difficult to get a handle on it at first but once you do it's great. I really like the put in for feature request thing but something seems to me like they should already be there like combining daycare & boarding scorecards. I do love the online chat for questions I think that's great instead of being on hold waiting for someone!! I did not like the time clock reports prior to the new update not sure if that's changed haven't had time to look into it yet

Great program

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has a lot of features that make it easy to use. There are a few features I have not been able to get to work properly but I also have not done the training yet.

I honestly really like the program.

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've had a good and easy time using PetExet. The only thing I think you need to improve on is making it content and use the same system for multiple locations.

Kingdale Kennels Review

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very pleased with how Petexec operates. It is an easy and user-friendly tool. A must try app.

Takes a bit to get the hang of it, but easy after that!

Dec 17, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although I haven't used PetExec very much at my organization yet, I was trained with the rest of the employees on how to use it. Most of it seems fairly intuitive, but some things I definitely had to practice. The more I played around with the software, however, the easier it became to use. I find the software aesthetically pleasing as well.

Easy system to use once you get the hang of it.

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My experience was extremely difficult at first but over time using the system became simple to use.

Excellent and user friendly program

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is an effective and simple to use the program. As an employee, it is very helpful to have access to sign in, schedule, and to see what is coming up and support at my convenience at home or at work. It really helps all of connecting and stay in the loop.

Part of the pack

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We would love to see a category for age, spay/neuter if dogs are "traveling" through the area. overall this was something we desperately needed. I really like. My staff really likes the easiness and I am especially grateful for the technical support when needed.

Petexec review

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use petexec at work. It is significantly more user-friendly than the old system we were using, which I love! Checking dogs in and out is so easy and adding products to the cart is great! Taking mistakes in the cart out after checking someone out is a bit of a difficulty though because I have to locate the purchase history instead of being able to just go back to the cart. This is problematic if a customer changed their mind or I make a purchase mistake and the customer has to wait until I can make the edit to their cart. I wish that was easier to do. Report cards are a great tool for customers to feel like we are paying attention to their animals without them having to call to check in every day. Overall, petexec is awesome and I'm very happy my place of employment uses it.

Nice System

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This system has everything. Kind of overwhelming, but for the things I need it for right now - it's fine. An intuitive system for the basic information. Has been a great help to me at the start of my business. I can see that as my business grows it can provide the software support I need. They also have a nice library of help topics that walk you through whatever you need to learn about.

Review of PetExec

Dec 16, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Random glitches overcharging clients, unannounced changes in functionality, and being told that feature requests aren't a priority prevent me from giving PetExec a better rating.

Excellent Software

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the second software that we have purchased for our pet business since the beginning and it blew the first out of the water. We still have some kinks that show up regularly, but nothing life altering. The support team is always quick to respond and fix the bugs. The facebook page is very helpful as well to doggie business owners and has been a lifesaver for referencing on more than one occasion.

The best pet program

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is the best program for your doggie needs. I can easily access it on my phone and manage my grooming schedule.

Great! Just a few things.

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The overall product is great. It is easy to learn and easy to use. I would only change just a couple of things. Firstly, there should be an option to print a grooming pdf directly from the grooming appointment page. It is a hassle to exit the page and pull up the grooming schedule in order to print the document. I also think that previous grooming prices should be viewable on the grooming appointment page. To find a previous groom price you have to go to the modify pet screen and pull up the grooming history. I think that these changes would make the product that much better. I do like how easy it is to pull up histories and reports and have an up to date listing of all available kennels. I would recommend this product to anyone looking for boarding/daycare/grooming management software.

Pet Exec Okay

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I like the layout, look, and feel of Pet Exec. It could be more intuitive but they continue to improve it. Customer support is always responsive immediately; however, sometimes they are not able to correct the issue. For example, daycare reservations often won't appear on our company calendar and they have not be able to figure out why. We did not realize automatic e-mails were being sent when we booked things so watch for that - it can be managed under company preferences. The software is affordable and does the trick.

Great software

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is good and it has all the modules that we need for our full-service pet resort. I think that it is no very user-friendly. I found it very hard to teach myself and the staff how to use without referring constantly to the guide.

Have used for three years!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Petexec for three years now and the program keeps getting better! Once you start to use Petexec it gets easier and easier to use and teach new employees. (We love the YouTube videos as well!) highly recommend!

Great for medium to advanced users!

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is a fairly versatile and straightforward program for the pet industry. The features involved in animal selection as well as the drop down menus for specific characteristics are very comprehensive. The biggest issues we ran into were with booking histories being difficult to find, and not having a groom/bath scheduling field available to look at coming dates. Otherwise no complaints whatsoever; several individuals were trained and ready to use the system within days of use.

This is my review

Dec 16, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I can only really use it for Daycare. I have cage-free boarding and private suites, and I still can't seem to use it for my boarding business. I keep track of boarding on a Google Doc and just run it as an Owner Purchase each time. And the coaching is way too expensive for me as a new business. But customer support and the entire team are fantastic!

Well done and easy to get around

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The software is easy to use and enables everything to be done on it from scheduling and purchases...

Believe it.

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I gave 5 stars for each category, because honestly, this software has no weaknesses. When we opened 3 years ago our biggest concern was finding a software that can handle the check-ins, changes, and checkouts of a facility that could see 150+ dogs on any given day. After demoing 3 finalists, Pet Exec was the clear winner (and that was their old edition!- the new one is even easier to navigate).

This software gives your company the professionalism your customers will be pleasantly surprised with. It can effortlessly handle training, daycare, grooming and boarding. Once you set up your reminder emails for vaccines and services, most of your front desk staff's work is automated for them. They're then free to focus on the small details that really separate your company from your competition.

Like I have told countless others and will continue to tell other colleagues, get PetExec, it will be the best business decision you made to this point.

Managing member

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: User friendly, excellent customer service. Great features that made running a doggie daycare a breeze.

PetExec 100 percent purrrfect!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pet exec is easy to use, it helps keep things neat and oorganized. Everytime our company needed additional help the tech support team, was wonderful and was knowledgeable. Pet exec has many features to keep up with all your doggy tasks for the day.

We'd like to have a lot more from PetExec to help us run our business.

Dec 16, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We appreciate you guys and think you are terrific. We really need our software to work better for us. We appreciate the upgrades, but being in 3 locations and having to log in and out is tedious, especially for me as the owner. There are other parts to our grooming, bathing, pet sitting and other services that do not jive with your system.

Good value

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We enjoy the program just takes a while to navigate through it. There are many great features once you learn how to use them all.

One great Program

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I must say when starting out using this program I was a little Skeptical and nervous. After learning along the way and figuring out the features of the program and how to properly use them, I must say this program is a fast learning program that has so many great features and potential to help organize and run an animal boarding, daycare, and grooming business. PetExec is awesome.

Overall happy but would like to see more

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using the service for 8 months now and are pleased with most of the features and with the customer service. Would like to see more business reports that help a business owner make budget decisions. This would be very helpful to review future earnings, and something other services have provided.

Daycare review

Dec 16, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Not the most user-friendly system. Things are not described properly or easily accessible. Clicking one wrong step will result in having to start processes over again.

Vendor Response

by PetExec on December 16, 2016

Hi Stphanie, PetExec does have a lot of features and the trick is to setting it up correctly. Once all the automation is in place, the system is much easier to use. I invite you to let us peek at your setup which is most likely the cause of your frustration. Once the settings are adjusted for your particular situation, PetExec can save you countless hours spent doing tasks and streamline your day.

Simple and Effective

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Before I began working at DSL Boarding and Training, I'd never used a scheduling system at all. Pet Exec was incredibly easy to learn! It's very user-friendly and basically, walks you through everything you need for daily use. Recently, I was training a new hire to use PetExec and he picked it up in two days. When we (rarely) have a problem that we can't solve, the customer support is really nice! The only thing I wish was a little different is some of the reports. However, I understand that each business operates differently and that PetExec would be hard-pressed to make something for every single operation. Overall, I'd say PetExec is definitely worth the money and I would recommend it to anyone!