# PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

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PetExec

4.6 (662)

[View alternatives](https://www.capterra.com/p/92864/PetExec/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of PetExec

Ease of use

4.2

Customer Service

4.7

## Pros and Cons in Reviews

JQ

Jose Mateo Q

Food Production EngineerFood Production, 201 - 500 employeesUsed the software for: I used a free trial.

“With sophisticated scheduling, billing, and analytics tools, the platform may boost corporate productivity and profitability while giving customers a better user experience.“

April 27, 2023

SB

Summer B

Manager Veterinary, 11 - 50 employeesUsed the software for: Less than 6 months.

“The boarding is EXTREMELY overwhelming and to many pages to be able to just check someone in, no ease in adding new clients, can not look at availability easily ( like an open calender) , unable to change functionality to meet your buisiness ( how you charge especially) , the boarding portion is what is turning us away from the system“

May 5, 2020

IB

Ivor B

CEOMusic, 2 - 10 employeesUsed the software for: Less than 6 months.

“It allows me to manage all aspects of my pet care business, from scheduling and customer management to invoicing and reporting.“

January 16, 2023

AM

Alex M

OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years.

“Grooming If I have a groomer taking a day off you cannot just mark the groomer off that day and if you use customers doing online schedule unless you have someone looking at requested on a moment by moment basis can really mess you up. “

April 16, 2021

DN

Debbie N

ManagerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“Customer communication: PetExec provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.“

February 1, 2023

BF

Bo F

Facility DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“To highlight this, we were told we could run our entire pet business including in home services and retail with this program but anything other than boarding and daycare is difficult and not use friendly as it takes too long.“

May 16, 2020

DN

Debbie N

ManagerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years.

“Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can help pet care businesses streamline their scheduling and appointment management processes.“

February 1, 2023

CC

Cori C

ownerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed.“

May 21, 2020

## Showing most helpful reviews

Showing 1-25 of 662 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Amber F.  
Professional Groomer  
Retail  
Used the software for: 1-2 years

### "Great way to keep track of daily grooming activities"

December 11, 2019

5.0

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

Pros

Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.

Cons

Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.

Switched from

[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Just to try something new

Review Source

Response from PetExec

May 20, 2020

Hi Amber, Thank you very much for your feedback on the PetExec system. We strive to make the system flexible and efficient so that you can do what you love to do! Work with your pet guests. =) We do offer an additional add on to your system called PetSnaps Messaging which is a more robust texting plan. With this plan, you can have 2 way texting with your pet parents, images can be texted, and you can send out text reminders. Please check out the details on this link (https://www.petexec.net/purchase-petexec/image-sms-texting) and if you have any further questions, feel free to reach out to us in live chat (the awake puppy icon on your dashboard).

CC

Cori C.  
owner  
Retail  
Used the software for: 1-2 years

### "Great Product and Exceptional Customer Service "

May 21, 2020

5.0

Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!

Pros

I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!

Cons

We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing PetExec

I liked what I read about them and felt this product would suit me best.

Switched from

[K9 Koordinator](https://www.capterra.com/p/147471/K9-Koordinator/)

My computer crashed. It wasn't backed up and I wasn't going to try to put it all back on with k9 Bytes. I can't understand their service reps and it takes them hours and even days just to fix one thing because they don't know how and end up messing everything up even more.

Review Source

Response from PetExec

May 21, 2020

Thank you Cori! We absolutely love working with you. We are constantly looking for ways to improve our system to accommodate the varying needs. We do review the features requests and that helps us decide the priorities for our packmates. Thank you for being such a wonderful member of our pack!

CO

Cynthia O.  
CEO/Owner  
Consumer Services  
Used the software for: 2+ years

### "Great when it works 100% of the time, costly when it doesn't"

April 20, 2021

3.0

All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.

Pros

Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.

Cons

My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.

Reason for choosing PetExec

The main staff member who set it up had experience using it.

Switched from

[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

We wanted to use a CRM that was built like a CRM.

Review Source

Response from PetExec

April 24, 2021

Hi Cynthia, I'm so sorry to hear about your experience. I did take a look at your past technical support conversations. The logging and tracking is PetExec is meant to address knowing who completed a task and can pinpoint these issues. The dropping of appointments should not be happening. It might be a task that is not followed through or completed correctly. I do want you to be happy so if you ever need help, please come to technical support and we will do our best to resolve any issues.

SA

Sherry A.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Great Functionality and superior customer service"

April 19, 2021

5.0

Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.

Pros

The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.

Cons

Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.

Reason for choosing PetExec

The versatility of the product, the interaction I had with the company while I was searching for a new company. Their demo version, which gave me the opportunity to play with the program and ask questions which allowed me to verify I could use this SW with my business.

Switched from

[K9 Koordinator](https://www.capterra.com/p/147471/K9-Koordinator/)

Promises that were never kept, increase in fees without increase in product options, customer service was deteriorating quickly, they kept stating they were going to launch their cloud based system and never did (before I left) the software became unreliable

Review Source

Response from PetExec

April 20, 2021

Hi Sherry! Thanks so much for the PetExec review! We have the best customer support team in the industry and will continue to strive to wow our packmates! We love that you are one of our pack/family!

MW

Marc W.  
Owner  
Retail  
Used the software for: 2+ years

### "So Many Features!"

May 21, 2020

5.0

Overall experience is very good. The software helps us manage so many different moving pieces of the business, I don't know what we would do without it.

Pros

Love the fact that Pet Exec has features for nearly every piece of our business. Daycare, Grooming, Retail & Inventory Management, Time-keeping & Payroll, Client Management & Communication, it's all there. After almost 4 years of daily use, I'm still discovering new and useful features. Customer support is great and the Pet Exec team is constantly working on improvements to better serve our changing business. Intuitive and easy to learn, I HIGHLY recommend this software!

Cons

would like to be able to separate out types of clients for targeted emails better and would like software better integrated with our Clover POS - esp in terms of emailing receipts.

Alternatives considered

[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)[PetLinx](https://www.capterra.com/p/92865/PetLinx/)[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing PetExec

Conversation with \[SENSITIVE CONTENT HIDDEN\] made me feel very comfortable with this software, the company and their mission. Also liked the fact I could "try before you buy" to get a feel for the way things wrok.

Review Source

Response from PetExec

May 21, 2020

Hi Marc! Thanks so much for giving us this review. Our aim is to make our packmates like you extremely happy! It is also a huge goal of ours to make sure that our prospective packmates discern, with the correct information, that we are a good fit for their facilities. We appreciate all of your feedback. -)

CG

Christina G.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "Not as promised"

April 19, 2021

3.0

It works but is not great.

Pros

Once set up it is easy to schedule a client for grooming, boarding or daycare, if the client sets it up all the way, not everyone sees the "Add a Pet" button. Clints do like having an app

Cons

I am very disappointed in the scheduled services. When I first talked to someone from PetExec I asked if this program would support in the client's home visits (pet sitting) I was told yes, that would be under Scheduled Services. Then...we I purchased the program and was going through the tutorial I was told I would probably be better off sticking with Time to Pet for pet sitting. Well that really isn't an option, cant bill a client through 2 different systems if they board their dog here and then we visit their cat at home. Very upset that I was total it would work. It is very difficult to schedule multiple in home sits, so much so that I am discontinuing offering in the client's home pet sitting and going to lose $2-3,000 a month now. Reports also are sometimes not accurate.

Switched from

[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)

Opened a brick and mortar dog daycare, boarding and grooming facility

Review Source

Response from PetExec

April 22, 2021

Hi Christina, I'm so sorry to hear about your experience. As we discussed, your situation is a bit tricky as PetExec is designed for Daycare, Boarding, Grooming, Training and other scheduled services. Time to Pet is an excellent program for pet sitting and dog walking. So while you can use the Scheduled services module for your pet sitting and dog walking, it is less specific to those areas and is a general scheduling area. I would love to have an easy solution for you of course, but it might be necessary, in your case, to utilize more than one system due to the sheer number of services you offer. I'm happy to discuss and help in any way I can. ~Paula

MW

Meredith W.  
CEO  
Hospitality  
Used the software for: 2+ years

### "Best Cloud Based Kennel Software Around!"

November 6, 2019

5.0

PetExec makes maintaining your client, pet and financial records simple. It allows our business to run smoothly and efficiently, it's also easy for our clients to use saving our staff time. The available reports make it easy to analyze your income, services and occupancy providing crucial information to understand what is working and not working in your business.

Pros

What I love the most about PetExec is that it has been around for almost 20 years, the developers work in our industry and truly understand the needs of kennel and daycare businesses. Their dedication to our industry and to their clients is their top priority. They are constantly making improvements and take client feedback seriously, they also integrate with a phenomenal credit card processor who truly cares about your bottom line not theirs.

Cons

So far I do not have any complaints, everything is to my satisfaction.

Alternatives considered

[ProPet](https://www.capterra.com/p/150449/ProPet/)[Kennel Geek](https://www.capterra.com/p/167098/Kennel-Geek/)[PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

Reason for choosing PetExec

PetExec's long business history, dedicated owners and credit card processor are why we chose them. We believe they are a company that will maintain its integrity.

Review Source

Response from PetExec

November 7, 2019

Thank You Meredith! It is our pleasure to serve your amazing business

DC

Donna C.  
Front desk supervisor  
Consumer Services  
Used the software for: 2+ years

### "My experience with Pet Exec"

May 27, 2020

5.0

The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.

Pros

This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.

Cons

I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.

Alternatives considered

[PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)

Reason for choosing PetExec

Pet Exec is easier to navigate

Switched from

[K9 Koordinator](https://www.capterra.com/p/147471/K9-Koordinator/)

We needed something to do more than the old software could do.

Review Source

Response from PetExec

June 1, 2020

Donna, thank you for your review of PetExec. We are so happy that you like the reports and communication options! We continually strive to provide reporting and features which help your business efficiencies! Thanks so much for being part of our pack/family!

NH

Nicole H.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Dog Boarding Only"

June 19, 2019

5.0

I feel like it does everything I need from Boarding to Daycare to products. It does make life easier.

Pros

This software has made my life easy. I like the automated reminders to clients about boarding and I love the ease of booking and changing reservations as needed. It takes the stress out of what we do.

Cons

Because I'm only boarding and sometimes daycare, there is a lot that this software does that I don't do. I wish that when signing up, getting help to set it up would have been a free service. When you're starting a business there are a thousand things you must pay for and it's overwhelming. So I feel like what I'm using could be streamlined better, but I'm not a Pet Exec genius to be able to set it up myself. I just did the best I could. Or after 3 years or more of using the product that we would earn free help to really set it up right.

Alternatives considered

[Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Reason for choosing PetExec

It's been awhile now, but I think i just liked the calendar view and the ease of using it. I honestly can't remember what the other's looked like now.

Review Source

AM

Alex M.  
Owner  
Accounting  
Used the software for: 1-2 years

### "You ask"

April 16, 2021

5.0

All has gone well for most part. I wish we had more details on dashboard that shows more information about numbers expected and what is coming in an ease of looking at next day. Grooming If I have a groomer taking a day off you cannot just mark the groomer off that day and if you use customers doing online schedule unless you have someone looking at requested on a moment by moment basis can really mess you up. Can be double and triple booked for 11am the same day booked that mornings Does not show busy

Pros

Reporting and ease of use. Was told that checking in and out was about to be updated still waiting on that.

Cons

Turn in request for things and never see anything more about them. Billing from system is very convoluted and not a easy process. If you must do like a refund not easy and seems to be different with each one.

Reason for choosing PetExec

Looked like it had better billing.

Switched from

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Billing issues with Gingr and rolling out software with no testing

Review Source

Response from PetExec

April 20, 2021

Hi Alex! We just love having you as a valued packmate. We do read each and every feature request and when feasable to the majority of our packmates, we update/create new features! We do have some exciting changes in store in the next several months and beyond so stay tuned!

AH

Angela H.  
Owner  
  
Used the software for: 2+ years

### "New Upgrade Is Great; Customer Service is Tops"

December 8, 2016

5.0

I've been using Pet Exec for several years now and, while some software quirks and inconsistencies are frustrating, overall the software is VERY functional and easy to use. Things are continuously improving and the customer service / technical support team is excellent. I would like to see the functionality for customers making their own reservations improve. Unless I'm behind the times (which is entirely possible), customers can log in and make reservations, but the team at the business doesn't have visibility or "approval" step before the reservation is entered into the system. This may not be an issue for some businesses, but for ours, this step is essential. We offer Chauffeur Service and specific drop-off windows for boarding clients. The reason we haven't switched to allow our customers to make their own reservations is that we might miss some last-minute Chauffeur pickup requests. I have put in a software upgrade request on this matter, so it's possible the team is considering it. Anyway, the bottom line is that I'm happy with PetExec and the automation it has been able to bring to our facility. While other daycare/boarding facilities in the area are still using whiteboards or hand-written kennel cards for feeding and meds, we have beautiful feeding lists to keep us on track. This alone has reduced our food prep time and increased our accuracy. The Boarding Snapshot has also greatly reduced our holiday preparations since we are able to see at a glance who is boarding so we can accommodate their special needs. Thanks, Pet Exec!

Pros

Ease of use, good reporting, fairly clear layout. Love the timeout for security purposes - especially when you have a multi-person front desk. Having a history of what each person did is great for accountability and continuous improvement. LOVE the new dropdowns next to Owner's Name & Pet's Name to go to frequently used functions.

Cons

Inconsistencies like having a certain function on a page (like the owner drop-down menu), but not on the next page (like Owner Credit Cards, for example). Clicking the "back button" not taking you to the previous screen, but way back to the Dashboard so you have to perform a search again, Boarding cards opening in a separate tab (good) but Feeding Reports open in the same tab (bad because you're so used to things opening in a new tab, you often accidentally close out Pet Exec altogether and have to log back in). The issue about owner-initiated reservations that I discussed in my review is preventing me from rolling out this valuable functionality. Inability to delete the default Pet Behavioral Advisories - most of the defaults don't apply to us and the custom ones we've created get lost in a long list of checkmarks.

Review Source

BF

Bo F.  
Facility Director  
Hospitality  
Used the software for: 6-12 months

### "It should be 5 stars but..."

May 16, 2020

4.0

Love and hate. Fire and ice.

Pros

Boarding and daycare management is a breeze with this program. The vaccine displays, the vaccine reminders, the report card function are all amazing and easy to use!!!

Cons

The time clock and scheduling system are cumbersome. There are so many quick easy to use scheduling apps that it is hard to understand why Pet Exec would promote theirs as a feature. They tend to tell you the program can do more than it can realistically. To highlight this, we were told we could run our entire pet business including in home services and retail with this program but anything other than boarding and daycare is difficult and not use friendly as it takes too long. Another issue is Pet Exec is locked into contract with First Data for the financial piece of payments and banking. If you don't or can't use First Data then you cannot take credit cards AT ALL through their system.

Reason for choosing PetExec

Because Pet Exec's sales told assured us their program could replace the current program with ease. That being not true has caused us to use 3 programs instead of one because Pet Exec's support programs for business are time consuming and their tech is unlikely to do more than send screen shots for us to figure it out ourselves.

Review Source

Response from PetExec

May 19, 2020

Hi Bo, Thank you for your helpful comments. I agree that PetExec is at its core built to manage Boarding and Daycare services. The timeclock is very basic in nature and might not be as feature reach as some of the programs that are build specifically for managing employees. As far as integrated merchant companies, we chose FCMS after much due diligence and trust. We can not support or integrate with the many hundreds of different platforms available so we picked the best one for our customers. Thank you for your review and please let me know if there is anything I can do to help. We value you very much as a client.

DF

Derek F.  
President  
Retail  
Used the software for: 2+ years

### "Wishing for a few things"

September 20, 2022

4.0

It's been a good 4+ years. I use it every day.

Pros

The data flows well...the scheduling, POS, and commission modules work well.

Cons

A digital waiting list for grooming(been asking for 4 years, it exists for boarding) A % calculator for tips...so 20% is different than 20$. How hard could it be? Custom pricing PER DOG, not per client. Many clients have multiple dogs

Reason for choosing PetExec

I liked the way the application flowed, and is comprehensive for my industry.

Review Source

Response from PetExec

September 27, 2022

Hi Derek! We are so glad to have you in our pack. We do appreciate your feedback and as always, we invite feature requests which are always considered for future updates when feasable!

RR

Renee R.  
President  
  
Used the software for: 1-2 years

### "Petexec Review"

December 7, 2016

4.0

Overall the program is decent. It's not a perfect fit for my business personally, but I didn't expect it to be since everyone does things differently. For us, daycare and boarding are all linked together so I can't really use the daycare functions of the program, I have to pretend that all reservations are boarding in order to make it work. One thing I would add to make our lives easier is a short-cut button or tab on the dashboard that sends you directly to the "boarding by kennel" section. I use the boarding by kennel function all day to double check what rooms/kennels I have available for our dogs/cats before making any reservation, and it's a pain to have to search for the link in the drop down menu every time. The only really bad thing I have to say is that so far every experience I've had with customer service hasn't been very good. I normally use the live chat feature which is convenient, however the answers they give me to solve the problems I'm having never make any sense. It seems like they simply type out some generic response without really investigating the issue I'm having. For example, I recently was trying to locate the "maintain owner advisories" option because it was missing from my drop down menu. After telling me that it was located in two other incorrect places, the tech support person then tells me it's located in the "maintain how heard" section... My common sense told me that it wasn't going to be there before I even tried looking for it, which of course it wasn't. It took a few more tries before they sent me in the right direction. Other than that I've generally had a positive experience using the program on a daily basis. There's only a few small things I would change.

Pros

Being able to easily see what pets are checking in and out and what pets are currently boarding at the facility is the most important part of helping our business run smoothly.

Cons

How daycare reservations are totally separate from the boarding ones. I wish it was blended all into one.. and customer service.

Review Source

AC

Angela C.  
Canine Coordinator  
  
Used the software for: 1-2 years

### "Other feature ideas"

December 7, 2016

4.0

We run a large scale daycare and boarding facility and it would be much easier if there was a feature like feeding and medical charts so we can easily keep track of who is/isn't eating and dogs that have play injuries, sensitivities, or anything else. When you are trying to keep track of all of it it is harder to go from boarding dog to boarding dog on the dashboard instead of having a printable spreadsheet type deal. For instance, there is a software for zoos that has a function like that so they can pull up track records for those related things for each animal and you can check off who has/hasn't eaten as well as notes on who needs tended to, but it includes the notes on each animal that is having issues in a solid list instead of a medication list. They track on whether they ate or not is the most important, but for right now we have a notebook and whiteboard to track those things (like who has diarrhea, who threw up when and who hasn't eaten) when it would be much more efficient to have it as a function that the front desk staff and everyone would see. It would definitely streamline how my canine kitchen is ran and how much time it takes us in a day. A feature to click from profile to profile (swipe right like tinder haha) so I can easily update details for each dog instead of opening a million tabs and keeping track of where I left off constantly would make life easier for me as well. Thank you!

Pros

The ease in sharing information on each dog, the accessibility, the option for report cards, all the neat features to keep my dogs organized and having saved profiles for each dog to retain detailed information on them.

Cons

Lack of mass organization and accessibility to view all details on each dog at once. I would like to be able to scroll through and read about each dog in house to make it easier to keep track of feeding, issues, playgroups and behavioral notes.

Review Source

AP

Angela P.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "Review of Pet Exec"

May 17, 2019

3.0

Overall, we are satisfied. As an owner I was willing to design a program myself, but was glad to see that someone had the basics in place already.

Pros

I like that it tracks all incoming credit, cash, barter and checking transactions. It is good for scheduling daycare and boarding, and keeps track of time in and out. There is an employee scheduling module built in so staff can sign in and out of the program to check their schedule, and as an administrator I can limit what staff is able to access. Additionally I like the note feature where staff can write in daily comments, and it keeps a running record of these daily additions. It is also good that there is an online chat for instant help.

Cons

We often run into instances where we cannot change times, schedule some of our custom services, or put notes for a particular service. The system does not allow to automatically add packages for boarding. And we often find that customers can alter things without our knowledge. The system has had at least 2 shutdowns since we have been in business and has lost many boarding reservations and other data, including employee scheduling. We no longer use that feature due to the loss, which was very aggravating.

Review Source

LH

Linda H.  
Managing Member  
Events Services  
Used the software for: 2+ years

### "Training a new tech-savvy person takes less than 5-minutes"

May 14, 2019

5.0

Love that PetExec is online so I can see results on my phone wherever I am. Love the quick counts and projected revenue for upcoming reservations. The fact that all my new employees learn on their own is so convenient for us.

Pros

PetExec is such an easy system to use. It's nice that there are 2-3 ways to reach the same result which makes it very user-friendly because however you navigate through the screens, you get to where you want to go. When I train new people I show them a couple of buttons and then give them new client info and they can set up without me looking over their shoulder. I tell the staff, "it's an app." You don't need instructions on using an app. It's simple. And if they were to have questions they can either ask the online help, which is AWESOME, or they can look through documents in the software.

Cons

There is not ever a time where I said, "I wish PetExec did THIS." I know there are more features than I even use or need. And if I thought of one I would like, it is probably already included.

Review Source

DM

Denise M.  
Owner  
Farming  
Used the software for: 1-2 years

### "Great for Very Small Businesses"

August 11, 2021

5.0

As a "one-woman show" business - I run everything myself and am also the trainer for my facility - PetExec has been a life-saver. Setting up the owner portal so my customers can request their appointments and update their information has saved me so much time. I can easily check the system each day to see who is coming and going, which daycare dogs to expect, and now with integrated credit card processing I can easily collect payments. While one might think PetExec is suited for larger dog businesses, I HIGHLY recommend it for those of us with small establishments as well.

Pros

PetExec helps keep all my information in one place: owner information, appointments, income tracking, scheduling, reports, product information and pet records are easy to access and track.

Cons

There are a few tweaks to reporting and Dashboard usage that could be improved but nothing I would really call a "con". The development and tech support teams are always working to improve things.

Review Source

Response from PetExec

August 16, 2021

Hi Denise! We LOVE having you as a packmate and thank you so much for taking the time to review PetExec. We promise that we won't rest on our tails ~ We continually strive to make the system better and better for our valued packmates. We look forward to a long future with you!

LW

Laurie W.  
owner  
Veterinary  
Used the software for: 2+ years

### "Love it"

April 15, 2021

5.0

This is my second facility. My first facility didn't utilize Petexec to it's fullest. Now, at this location, i'm saving labor because it solves all my problems. It keeps track of who comes & goes, who owes, who pays, time clock makes my life SOOOOOO much easier. payroll is now a snap. used to take me at least an hour a week to sort out. I love how it ties together with First Data merchant services (optional). I'm tickled pink, screaming from the rooftops how much i love this product!

Pros

I love how it combines the scheduling, the accounts receivable, the time clock, and the credit card processing all together. It covers everything I need & so much more. I love how it keeps track of dog's vaccinations, automatically emails clients they are about to expire. I can't love this software enough!

Cons

It is tough to figure out at first. They charge to teach you, which rubs me the wrong way. I still get confused now and again, but their customer service (free) is amazing.

Review Source

JB

Jack B.  
manager  
Retail  
Used the software for: 2+ years

### "Best Pet Management Software on the market"

April 6, 2021

5.0

Best Pet Management Software offered.

Pros

I love that this software is soooooooooo easy to use. There is a short learning curve as with all new software, but this one is simple to use and gives you many ways to do the same thing. You can submit change requests very easily. The staff listen to you as well.

Cons

Still waiting on a few change requests, but there are always priorities over mine.

Alternatives considered

[Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)

Reason for choosing PetExec

Was easiest to use at the time.

Review Source

Response from PetExec

April 14, 2021

Hi Jack! Thanks so much for your review! We are thrilled that you are a packmate and that you love the ease of use of the system. We constantly strive to make the system more user friendly and we do listen to your feedback! Thank you!

PZ

Pamela Z.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Better Than I Expected"

April 6, 2021

5.0

Keeping track of dogs and their needs etc.

Pros

It has a lot of features to customize according to your own facility

Cons

It doesn't integrate with Quick Books as well as it could

Reason for choosing PetExec

I didn't choose it. It was the software that was already in the business when I bought the business. At first I didn't like it. But after using it and adjusting it to my facility, I really like it. Support is amazing. They have never not been able to help me. And the Documentation section is very helpful and easy to read.

Review Source

Response from PetExec

April 15, 2021

Hi Pamela! Thanks for reviewing PetExec! We are so happy that you like our many features and our amazing customer support. We are here for you! While we don't directly integrate into QuickBooks, we do have wonderful export functionality to export accounting information to QB online.

KR

Ken R.  
Owner  
Military  
Used the software for: 2+ years

### "Love this Software"

December 7, 2016

5.0

We have been using Pet Exec for 2.5 years now. There is a learning curve when you get started but once you know the system it is great. The customer service is the best I have ever seen or dealt with. They are courteous and most of all AVAILABLE. The program has evolved with all the improvements and features that they have added.

Pros

My clients having the ability to make reservations and just recently able to purchase packages online.

Cons

There are some confusing aspects about refunds I am still not understanding. Also, different ways to get to the same end result but causing a user error. For example checking in a dog for daycare using the quick sign in button but forgetting to make payment. The only way you can take payment now is thru the pre-payment function under the owner or you risk checking the dog out.

Review Source

Response from PetExec

November 21, 2017

Thank you Ken! We appreciate your review and advice. We hear you! We are formulating ways to make the checkout process less complicated in our future release. We have other great things in store. We love having you in our pack!

MD

Marc D.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Pet Exec = 2 thumbs up from The Pawington"

December 7, 2016

4.0

I have been using Pet Exec for over 2 years. I believe it continues to change to be more user-friendly and offer features that help us utilize Pet Exec and operate more efficiently. Whenever we do have a problem, which is rare, it is very easy to get help and often times customer service will respond within minutes. There have been numerous times where customer service as helped us solve a situation where there seems to be open availability when you look at Boarding By Kennel, but when you try to book it the system says there is no availability. They are able to look at all boardings and figure out that a boarding might have multiple rooms selected which causes the air. We would have never been able to figure this out, so thanks again for everything.

Pros

User-Friendly and great customer service

Cons

Check out time has to be listed at 11 am for every boarding in order for the system to charge correctly. It would be fantastic if each individual boarding could show the real check out time. The new feature that refers to Clients pick up time has been somewhat helpful.

Review Source

VR

Verified Reviewer  
Service Desk Associate  
Retail  
Used the software for: 6-12 months

### "Perfect for dog boarding buisness"

January 15, 2019

5.0

Overall great, support is top of the line

Pros

The software is easy to use, learning how it functions is very straightforward and intuitive Chat support is available whenever you need them and the access is easy to launch Support alone makes this product beat out competing because no matter what software you use you will always have questions but many companies do not provide the support that PetExec does

Cons

It would be nice if the software could be customized specially for our business however, I understand that this is not a custom software and demanding that kind of specification would be outrageous.

Review Source

LH

Linda H.  
Managing Member  
Events Services  
Used the software for: 1-2 years

### "PetExec software helps us do things not possible with our previous software"

December 7, 2016

5.0

Our growth has been possible because PetExec software helps us be thorough, quickly check in/out dogs, research and reward our top vet referrals or vets who need more nurturing. We can see revenue in blocks of time we specify, daily, weekly, monthly, ytd, or any combination of dates. Love that! The software is EASY to use so much that we don't even need to train our new front desk workers if they have moderate computer/smart phone skills. As a business owner I love that it ALWAYS WORKS! Thank you Pet Exec for staying on top of improvements, enhancements, and working behind the scenes to make our lives and our businesses better. You care and it shows.

Pros

Ease of use; smart phone accessible; easy to customize

Review Source

Response from PetExec

December 7, 2016

Linda, It is our pleasure serving wonderful professionals like you. I had a chance to view your immaculate pet center and was wowed from the first second entering your doors. Those pets truly do enter a Palace at Happy Pets Palace & Playground. We look forward to working with you for many more years.

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