# Page 2 | PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

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PetExec

4.6 (662)

[View alternatives](https://www.capterra.com/p/92864/PetExec/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of PetExec

## Showing most helpful reviews

Showing 26-50 of 662 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DN

Debbie N.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PetExec from a Person who is not techie"

February 1, 2023

5.0

Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can help pet care businesses streamline their scheduling and appointment management processes.Billing and payment processing: PetExec automates billing and payment processing, helping businesses get paid faster and reducing the risk of errors.Customer communication: PetExec provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Benefits of using PetExec:Increased efficiency and productivity: PetExec streamlines many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: PetExec enables pet care businesses to provide better customer service and build stronger relationships with their customers.Better financial management: PetExec streamlines billing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: PetExec provides real-time data and insights into business performance, enabling businesses to make informed decisions and improve their operations.

Pros

User-friendly interface: PetExec has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: PetExec offers a range of customizable features that allow businesses to tailor the software to their specific needs.Cloud-based access: PetExec is cloud-based, so businesses can access it from anywhere with an internet connection.

Cons

Limited integrations: PetExec may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Review Source

Response from PetExec

February 2, 2023

Hi Debbie! Thank you for your thorough review of the PetExec sytem. Our goal is to provide your business with a system full of robust features to make your life easier! Thank you for being a valued packmate of ours!

AH

Anna H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "So Happy with Pet Exec software"

May 14, 2019

5.0

As noted above, I believe the fee has been more than covered with ease of use equaling loads of time savings. I belong to other dog day care owners groups and every time someone new asks what software do you use I am happy to say "Pet Exec" they understand my business needs and work very hard behind the scenes to continually enhance my experience.

Pros

I've been a client since we opened 8 years ago. The initial support was very good. and I haven't looked back. The best thing about them is a couple of things: I find the facebook group very helpful when I have a question. They are continually upgrading and refining the modules-With updates built into the very reasonable subscription fee. Training new hires on it is a breeze. Now admittedly, I am not a big facility and I am sure I don't use literally half of what is in there, but I know it is a powerful system that saves me loads of time and money. I think it is the time savings that I appreciate the most (with auto confirmations and email blasts being so easy to do). Oh and I just discovered the two way texting feature! This has allowed us to communicate so much faster and adding in an image is easy. My Clients love this! Reporting functions are good and allow me to quickly handle monthly reconciliations and deposits. The color coding feature is really great and I can be confident that my employees can readily see alerts and mange when I am not in the office.

Cons

I cannot really think of anything much. If I do have an enhancement request there is a straightforward way to communicate it to them.

Review Source

SS

SB S.  
Office Manager  
  
Used the software for: 1-2 years

### "Good software but cumbersome navigation"

June 2, 2018

3.0

Pros

The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday use. Customer support for this software is phenomenal! They have a chat option once you log-in and you can ask the agent any question about how to find something and you'll have an answer within minutes if not seconds. That is probably by far the best feature of this software--I don't need to use it often but when I do its really nice to have it available. Also, they have documentation available on how to find things or do things in PetExec.

Cons

A downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about their account. You cannot just look at a customer page and have all of the information available you have to find where that information would be then click on a link that will take you to another screen that will have a button that can take you to another screen that actually has the information you need. The software in general is not very intuitive but it does have mostly everything you need.

Review Source

EH

Emily H.  
Owner  
Retail  
Used the software for: 2+ years

### "Awesome Software"

May 15, 2020

5.0

Overall a great product. They \[SENSITIVE CONTENT HIDDEN\] are in tune with todays' changing times and they provide updates to the software on an as needed basis. Very receptive to the needs of their clients.

Pros

Easily tailored to fit your business. Easy to train new employees. clients can upload their own vaccines.

Cons

Webcam section should be able to handle basic IP Camera, instead of having to purchase 1 brand. Client security on APP. We care about data breaches and would prefer a stronger requirement for passwords on the moblie app or two factor.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Review Source

Response from PetExec

May 20, 2020

Hi Emily, thanks so much for your review of our system! We constantly strive to introduce new features, and upgrades to current features to help add value for our amazing packmates. We have partnered, and integrated with iDogCam as we have been able to extensively test their product in our system which takes a lot of time and due diligence. You do have the option to utilize other webcams in your system, however, due to the testing it takes, we cannot guarantee support for outside vendors of webcams. In regards to the client security on the app, we do have Two Factor Authentication, an additional security level that your pet parents can enable. Here is some documentation for you to take a look at. http://docs2.petexec.net/content/37\_docs\_and\_pdfs/Two\_Factor\_Authentication.pdf Please come into tech support (live chat) if you have any questions regarding this information. We are in tech support live chat M-F 9 am -7 pm EST and also by phone and email.

TP

Tom P.  
Bookkeeper  
Facilities Services  
Used the software for: 2+ years

### "Feature Loaded"

April 6, 2021

5.0

It does everything you need to do with running a pet daycare business. Keeps track of everything and once learned, everything you need to know is at your disposal. I maintain spreadsheets with all our data, scheduling, and billing, customer lists, etc. but it really isn't necessary. I would compare it to Quicken but specifically for pet boarding and daycare businesses.

Pros

Keeping track of pets' coming and going. Billing and invoicing features are excellent, as well as scheduling. Calendars that display bookings are great. Daily, weekly, or monthly views at a click. Extreme detail in customizing for your own needs is very good. The learning curve is not bad. I was comfortable with most of the program after a few months. We have it 4 years and now it's second nature. The documentation is very good. If you dig, you can usually find what you are looking for as far as a feature, or some new process you're looking to add. Customer service is excellent. Questions or problems posed are answered right away. Even on off days, or holidays I've received responses to queries.

Cons

We were just starting out when we acquired the software, so integration into the business wasn't a concern. I really can't come up with any cons to the software as I don't have another to compare it to. In 4 years they had one glitch, a server problem that cost a weekend of downtime and some data loss, but otherwise has been extremely reliable.

Review Source

Response from PetExec

April 14, 2021

Hi Tom! Thank you for your review! We love working with you and appreciate having you in our PetExec family!

Patricia Lucía P.  
Periodista  
Broadcast Media  
Used the software for: 1-2 years

### "PetExec agiliza negocios "

March 2, 2023

5.0

Óptima. Irremplazable. En auge. PetExec agiliza negocios y hace la vida más fácil.

Pros

En la investigación desplegada para la compra del software fue ideal el servicio al cliente, la optimización de los procesos tecnológicos y de logística, porque ayudan a los clientes a tener más tiempo haciendo lo que les gusta que es atender a las mascotas y a los clientes, con atención de calidad.

Cons

No notamos algo que gustara menos. Incluso el software es considerado por los clientes como parte del equipo que ayuda en su crecimiento.

Reason for choosing PetExec

Escuchamos muchas recomendaciones y nos atrevimos a recomendarlo también.

Review Source

Response from PetExec

March 28, 2023

Thank you so much Patricia! We appreciate your review of our system and are thrilled that our customer service was helpful. Our goal is to help you to do more of your important work with the pets in your care and make life easier in your business processes.

LL

Lisa L.  
Owner  
Hospitality  
Used the software for: 2+ years

### "PetExec"

April 6, 2021

4.0

Software functions well. We like the way it looks and scorecards are easy to read

Pros

Easy to learn and fairly easy to navigate

Cons

The Scheduled Revenue Reporting is completely inaccurate because it's based on a "per night" charge when 100% of the pet industry is paid when the dog checks out at the end of their stay. For example, the scheduled revenue for 4/5/21 in PE was $2372.30. ACTUAL revenue on 4/5/21 was $16,292.75 because 17 dogs checked out that day. Makes it virtually impossible to do any forecasting accurately and seems like an easy "fix" for PE. Create an option for scheduled revenue to be based on check out date, instead of nightly, since we do not realize any income until check-out. Also, when scheduling a grooming or daycare (through boarding), having to re-enter the times for pick-up and drop-off every single time is ridiculous when the time had already been chosen. If we skip this extra step, the pet parent receives a confirmation email with incorrect (default to 3:00AM) times. Just a completely wasted extra step and makes us look bad if it gets missed. We also used to be able to see confirmation emails that went to clients and now can no longer see those. So, if a client said they didn't have an appointment for grooming, we no longer have that email as proof.

Reason for choosing PetExec

Price and seemed easy to use.

Review Source

HB

Heather B.  
COO  
Consumer Services  
Used the software for: 1-2 years

### "PetExec is Amazing"

May 22, 2019

4.0

Overall PetExec handles all of our day to day operations and we've been very happy with it. We did have to change some business processes because they don't handle stuff the way our previous software did but that's just the way it works.

Pros

Being able to use PetExec from anywhere is my favorite part of this software. No matter where I'm at I can log in and see schedules and client information. And the customer support is outstanding. Knowing that I can click the chat button during work hours and someone is there to answer my question is awesome. PetExec was different from our previous software so there was a learning curve but that is with any software. Knowing that they were there to help us and answer any question was worth the switch. Finally, getting automatic updates online is really nice. No more supporting local hardware or doing updates manually makes my life much simpler.

Cons

PetExec's reporting could be a little more robust but I have found that the information is there, sometimes I have to export it to Excel to get the answers I need. However, with every update they are releasing more reports and updating current reports so they are working on it! The Grooming module needs some additional work as well but like I said, they are always making upgrades.

Review Source

Response from PetExec

June 17, 2020

Hi Heather! We are so happy to have you in our pack! Thank you for your review! We applaud that you, like many of our very savvy packmates, have kept your business and processes agile in this industry. We will continue to work to provide updates and upgrades which will help you continue this into the future.

VR

Verified Reviewer  
Triple Certified Canine Behavior Consultant & Obedience Trainer & Owner of Noble Beast Dog Training  
  
Used the software for: 2+ years

### "Dog Training Company using for our niche programs, so can cause some challenges."

December 5, 2017

4.0

Pros

It is pretty intuitive, easy for staff to learn, support is good, has lots of features and things that have been helpful for reporting, works well enough for our dog training classes and programs, easy to access client/dog info, works consistently. Facebook Group is pretty awesome, I should utilize it more. Love the weekly updates/intro's to PetExec functionalities.

Cons

It would be nice to be able to upload actual pictures of vaccines, it would be great for each list/report to have the ability to sort by the categories at the top - not all of them do. There have been so many upgrades that I probably need to explore PetExec a bit more to take advantage of all it has to offer - what would be great is perhaps a webinar that we can sign up for that may not so costly since it could be delivered to a group when new versions come out - or maybe there is one and I missed it.

Review Source

NW

Norman W.  
Manager  
  
Used the software for: 2+ years

### "Thoughts from Roverchase, LLC"

December 7, 2016

4.0

In general, PetExec has been very reliable. There were two incidents this year that affected our ability to carry on transactions, but it seems as if those outages have been solved. We do quite a bit of training here at Roverchase and the group class portion of the app seems okay, but we do training of daycare dogs and the "Scheduled Services" part of PetExec requires our Front Office to do the coordinating between Daycare Reservations and Scheduled Services calendar appointments. Keeping prepaid daycare days, reservations for daycare attendance, and training appointments coordinated can be a headache if a pet misses a planned day of training. Perhaps I have missed the feature, but it would be nice to have a feature where we could prohibit making online reservations for daycare or for either signing in or picking up boarding dogs on specified days (for instance, dogs can stay over on Christmas, but we would not want them to be able to check in or out on that specific day so that our office staff could have the day off.

Pros

Reliable, fast, features available if needed although they don't have to be used.

Cons

not multi-tasking. would like to have more synchronization with scheduled services and pre-paid daycare packages Rearrange the location of the selection of whether to send an email receipt on the final checkout screen from below the swipe credit card field to just before it for convenience. Rearrange the stack of times on the Grooming Screen from their current orientation. The order should be Pick up time, Scheduled time, and at the bottom Drop off Time. There is no way to turn off the requirement for choosing a drop off time when scheduling Daycare.

Review Source

RS

Rebecca S.  
Manager  
  
Used the software for: 6-12 months

### "Great idea but needs improvements"

December 7, 2016

2.0

I was excited about the prospect of a software system that we could access online anywhere and that our clients could also have control of their accounts. Sadly we have found more problems with this software than positives. Although the technical support is quick and easy to access I have found that the typical response to my inquiries is "the software doesn't do that". I find the booking calendars tedious to edit, especially for reoccurring appointments, having to go into each individual appointment to change it instead of being given the option as to which appointments you want to amend like Google calendars, the POS system is confusing, Daycare sign in is tedious, we were told that all we needed to do was scan the clients bar code and the system does the rest - no such luck! The invoicing system is pretty much none existent, especially if you want to do monthly invoicing. I find it extremely concerning that you cannot see what has been emailed to clients through the system - no 'outbox' that you can check. I'm not overly keen on the client profile set up, some items are listed under the pet, others under the owner - for me, it should be under one or the other and all information be accessible in one place. Trying to make notes on the mobile application is a nightmare as it seems like it tries to guess what you're typing and you end up with a string of text that makes no sense! The online tutorials aren't much help either. It's almost like there should be a petexec representative that comes out to your business and looks at your current system and then shows you how to do everything you already do but on petexec. Updates take a long time to happen and don't really make much difference. A really frustrating system to use but one that has huge potential.

Pros

Online accessibility

Cons

All listed in my review

Review Source

Response from PetExec

December 8, 2016

Hi Rebecca, PetExec does have a lot of features and the trick is to setting it up correctly. Once all the automation is in place, the system is much easier to use. I invite you to let us peek at your setup which is most likely the cause of your frustration. Once the settings are adjusted for your particular situation, PetExec can save you countless hours spent doing tasks and streamline your day.

JF

Jenn F.  
Owner  
Retail  
Used the software for: 2+ years

### "PetExec Review"

May 16, 2020

4.0

I'm happy with PetExec overall. I do with things were simpler - I find training new team members on it can take months before they fully understand the program.

Pros

I like the ability for clients to make reservations online and to keep notes on training clients, boarding clients grooming, etc.

Cons

There are too many clicks to accomplish each task. I understand why, but for example - booking a dog walk, I have to select the walk I would like to schedule, select the correct time, then select the time "in" and "out" of the service, then change the default 30 minutes to the actual length of the walk being booked, then assign to our walker, and then submit the booking. This is the same with grooming, training, etc. While I like the customizable option of it, I feel this could be simplified.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Review Source

Response from PetExec

April 13, 2021

Hi Jenn! Thank you for your review! We appreciate your feedback and want you to know that we are constantly striving to update and upgrade the system/features to make the system more efficient for you, our amazing packmates.

BW

Beverley W.  
Owner  
Professional Training & Coaching  
Used the software for: 2+ years

### "Couldn't Imagine my Business Without PetExec"

May 27, 2020

5.0

I've tried other software trials and worked from good old fashion pen and paper and honestly could not imagine changing to another software. Everything from the customer support to the functionality is simple and hassle free. I love it!

Pros

PetExec makes the day to day running of my dog daycare and training business a breeze. The reports, customization, tracking of receivables, email capabilities and so much more allow me to effectively and efficiently run my business.

Cons

There really isn't anything negative I can say about this software. Every time I think they don't have something I need, they update the software to make it even better.

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing PetExec

Functionality, cost and support

Switched from

[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)

Functionality and cost.

Review Source

Response from PetExec

May 28, 2020

Thank you so much Beverley! We are thankful to have you in our pack/family!

Antonello B.  
cultivator  
Farming  
Used the software for: 6-12 months

### "salute to petexec"

May 16, 2023

4.0

Pros

Very important for any dog owner to have, epically if your looking for dog groomers

Cons

i love this app and i recommend to dog and cat owners to check it out

Review Source

Response from PetExec

May 18, 2023

Hi Antonello! Thank you for your review on the PetExec Mobile app. I am glad it makes your life easier!

AC

AJ C.  
IT Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "All-in-One Wonder Software"

December 7, 2016

5.0

We operate a luxury Daycare, Grooming, Boarding and Dock Diving facility. PetExec has been a life saver, as it incorporates everything from scheduling to customer records to inventory management and order processing! The tech support is fabulous; they have a built in chat support system that is near instant, and their programmer Paul is awesome at adding new features requested by users. Their support guy for First Data is incredible as well. He is expedient and cares about quality customer service just like the rest of the PetExec team. Their rep in tech support is patient and helpful as well. There's so many options in PetExec that it can be overwhelming to new users, which is why I put 4 stars for ease of use. However, the system is very clean looking, has custom color templates to choose from, and is super easy to pick up on. As a programmer and IT admin myself, I can definitely see the thousands of hours of work that have gone into PetExec and I am definitely impressed with the outcome. Their servers are really well maintained and we never experience connection issues or outages. They also have a wonderful Facebook group just for P.E. users that serves as an awesome open forum for people with questions. It is great to be able to network with other people who work in/ run doggie daycare businesses. PetExec is definitely the best product out there for dog businesses hands down; it is the perfect all-in-one wonder software for anyone looking to run a professional dog operation.

Pros

Quality programming, ease of use, visual appeal, customer service

Cons

So many options it is easy to get lost when trying to reach a specific page. This is mainly for users who don't consistently use P.E. on a daily basis.

Review Source

KG

Kyle G.  
Owner/manager  
Hospitality  
Used the software for: 2+ years

### "One Stop Shop"

April 12, 2021

4.0

Overall, it has been great. Customer service is great, and we have used the product since out opening. Just some little things that could be changed to make functionality easier.

Pros

Customizing it for your business, is very easy and practical. I really enjoy it being everything we need. It is a point of sale system, time clock for my employees. It has multiple uses.

Cons

So of the functions within the platform are redundant and not practical. Like when hitting the back button, it does not always take you back to the screen you were on. We have other services that we offer, that I would like our clients to be able to schedule, but we are unable to get that specific.

Reason for choosing PetExec

I had a good experience from the outset with the sales team, and I love how it encompasses everything on one platform.

Review Source

Response from PetExec

April 13, 2021

Hi Kyle! We thank you so much for this review. We are thrilled that you are utilizing so many aspects of the system and that you are having a great experience. We do appreciate all feedback and we do take this into account when choosing updates and enhancements for future releases!

PG

Pat G.  
owner  
Hospitality  
Used the software for: 2+ years

### "The Best in Pet Care"

June 25, 2021

5.0

Being able to go back and look for past purchases by customer and see what mistakes we may have made. We have an entire history from the first client we ever serviced up to the last one today.

Pros

PetExec covers all of our services, is very easy to train new staff and most of all has the best customer service of all products that I've ever used.

Cons

The only service that is not completely covered by this software is our dog training department. Would like to see this with appointments set up like grooming and packages set up like boarding.

Reason for choosing PetExec

The best software, cloud based, small business specializing in my area of business, and the best customer service team ever.

Review Source

Response from PetExec

June 28, 2021

Hi Pat! We love working with you and getting to know you personally after all these years. We are going through some major updates which will give us more flexibility with adding features to enhance modules like dog training. Please always submit these great ideas through our feature request section. Thank you for the kind words and for being such an amazing Packmate!

BB

Barbara B.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Great software and great company "

April 12, 2021

5.0

I've been using PetExec since we opened 8 years ago and have loved it ever since

Pros

The interface is easy to use, there is a ton of documentation and their tech help is PHENOMENAL!!!

Cons

Biggest issue is the use of emails in user names. They seem to be connected across the platform. So if a client used a daycare used petexec, i cannot use their email as their username, because the other company ALSO used it as the username. this is def my number 1 complaint Some reports could be better, drilling down more, more ways to sort data...

Alternatives considered

[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)

Reason for choosing PetExec

Better user interface and tech support

Review Source

Response from PetExec

April 13, 2021

Hi Barbara! Thank you very much for this amazing review! We love our tech support team and know that they strive to make your experience a great one. We are so happy to call you a valued packmate!

RF

Rosanne F.  
owner  
Veterinary  
Used the software for: 2+ years

### "Best Software for Pet Daycare, Boarding, Grooming...business"

May 15, 2020

5.0

Extremely satisfied with the product, customer service and entire company.

Pros

Our entire customer business is in this software. No need for other customer products. Easy to use and immediate help from the company when needed.

Cons

To start, you must add your customers into the product, but once you're done with that part, it is more than worth the time spent.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing PetExec

PetExec seemed more professional at the time we were looking. Liked the feel of PetExec better during the demonstration.

Review Source

Response from PetExec

May 20, 2020

Hi Rosanne, thank you for your review of PetExec! We pride ourselves on providing an honest and tailored presentation to make sure that you are getting a good fit for your operations management needs. It is our pleasure to get to know you and your business!

TL

Tina L.  
Owner/ Operator  
  
Used the software for: 1-2 years

### "In Pet Exec We Trust"

December 7, 2016

4.0

Pet Exec has been the best thing that has happened to me and my business. They provide the best customer support. Anytime that I need assistance they are there to help. You get to have all of your information on one online software program. There is no need to purchase several programs. It's all there. Before I had Pet Exec I had a different online program and I had nothing but problems. The program would go down at least 3 times a day. There were days that the site would be down for the entire day. That would happen quiet frequently. That is when I decided that I couldn't run my business with them. I then decided to search for a much more dependable program. I then found Pet Exec. There has not been a day since I have been with Pet Exec that I have had any problems getting on. Not only that but I can get on to my site from anywhere. Pet Exec is very easy to use. When they do their upgrades Pet Exec gives us plenty notice to update and train us. Pet Exec is very reasonably priced for the product that we get. If and when i call them they have been very nice. Honestly I have no complaints!!

Pros

I think that it is pretty easy and if there is something that I absolutely can not figure out Pet Exec is there to help

Cons

I wish there was an easier way to add a breed so if you are in the middle of registering a dog that you don't have to go out and lose everything that you just submitted. Or have more breeds with photo's typed in the system initially.

Review Source

JS

Jessica S.  
Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Amazing product!"

December 7, 2016

5.0

We use this software at our dog daycare/boarding facility. I love that the system is easy to use and train new employees on. Keeping track of scheduling/hours, being able to view statistics on a daily/weekly/monthly basis, etc. Mostly everything is easy to figure out, and if you aren't sure you can always check out the help section which usually has the answer. I have had to contact customer support before in the past and they responded pretty quick and resolved any issue we were having. I also like that the software is always being upgraded and taking customer/client suggestions into consideration only making this program easier to use and understand. The only suggestion I do have would be to have a sync function available monthly. We do have two locations that are connected (sharing the same clients) and we were told we could only sync the systems once (when we first opened the second facility) When new dogs are entered into either system, they will not show up on the other system which does take more time and effort to re-enter all the information. If Pet exec added a syncing option for cases like this, it would be amazing!

Pros

I like the ability to add dogs, change settings, modify carts, etc. It is very easy to use and understand.

Cons

I wish we were able to sync both of our locations so both places have the same clients and information instead of having re-add dogs into the system that were entered at one because they wont show up on the other.

Review Source

AS

Adam S.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "When I was looking for software, PetExec was the only cloud based one I found, best decision ever!"

December 12, 2017

5.0

I was able to give an honest review of the software product that we use on a daily basis to run our business!

Pros

We have been in business 7 years and I really wanted a cloud based system so we could log in from home. I had no idea how useful it idea would be... We all use our phones, tablets, etc... Most of our services are scheduled so the team can look at it the night before on their phone to see what the day is going to look like, or even schedule a service in the middle of the night from a client that might have had an emergency and texted a Manager... It's absolutely the best software for what we do and the updates always contain stuff the Pack has requested! Excellent Customer Service, the best possible!!! I say that because we pride ourself on "high touch" service and PetExec has exceeded our expectations!

Cons

Well I had to think about this question for a while, we love everything about Petexec.... I guess if their was a Con it would be that even though its very customized to our site...it wasn't customized around every single need of our clients. :)

Review Source

GT

Greg T.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "PetExec Changed the Way We Do Business!"

May 20, 2020

4.0

Overall, very positive! Let's hope pele start travelling again!

Pros

Online reservations have streamlined our sales and allowed us to feature our additional services.

Cons

There learning curve has been a little difficult. We'd like to see an option for coupons.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing PetExec

Paula Mostetler

Switched from

[ClienTrax](https://www.capterra.com/p/96549/ClienTrax/)

Clientrax specializes in veterinary clinics. We're a kennel. We needed more options.

Review Source

Response from PetExec

May 26, 2020

Hi Greg! Our hope is that the economy can fully open up over time! Thank you for being one of our amazing packmates. We appreciate you! Come on into our live tech support chat and our wonderful team can help you to troubleshoot and provide options to you for using coupons in the system for your pet parents. We are here to help!

HR

Heather R.  
Kennel Owner  
Retail  
Used the software for: 6-12 months

### "A lot of great features"

May 14, 2019

4.0

Overall I am happy with our switch to PetExec. I think the software has great potential and it makes my everyday job easier. I wish there was a bit better support for it as I found the fee for a walk-through to be a bit high and my experiences with customer service were a bit lacking - handed an article rather than being walked through a solution, being told things would transfer from the previous owner that were not. However, I am sure this is unique to our circumstance and I wouldn't let it hold someone else back from deciding to go with PetExec. I recommend PetExec because it is very interactive with our customer base. Customer's can have their own accounts where they have a bit more control over their appointments. In addition, reporting is awesome! I can run tax reports, sales reports, boarding counts, etc that make monitoring my business's progress a breeze.

Pros

Email blasts Notifications and reminders Interactive with customers Reporting features

Cons

A bit complicated Compatibility with other services Customer service

Alternatives considered

[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)

Reason for choosing PetExec

PetExec was a bit more advanced and I see promise in where the software is going.

Review Source

JE

Jessica E.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Could not be any happier with PetExec!!"

May 26, 2020

5.0

We have been using PetExec since I opened my door almost 8 years ago. We have since added a second location. I would recommend this software to anyone looking for this type of system for their business.

Pros

PetExec meets all of the needs that I have to run my business. It is easy to use and there are many areas that I could expand on if I choose to.

Cons

There really isn't much that I dislike about using PetExec. Maybe some of the set up processes aren't the easiest to navigate but there is always someone to help if needed.

Reason for choosing PetExec

I just really liked the info that I was given in the first correspondence. I also liked that there wasn't a contract so if it wasn't what I wanted I could switch to something else. But there has never been a need to switch!

Review Source

Response from PetExec

May 27, 2020

Hi Jessica! Thank you! We are honored that you are part of our pack/family at PetExec. =)

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