# Page 3 | PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

---

PetExec

4.6 (662)

[View alternatives](https://www.capterra.com/p/92864/PetExec/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of PetExec

## Showing most helpful reviews

Showing 51-75 of 662 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NK

Natasha K.  
owner  
Consumer Services  
Used the software for: 2+ years

### "Overall an incredibly comprehensive piece of software"

December 11, 2017

4.0

Manages the day to day needs for boarding, training and daycare for our 1500 plus and growing client base effectively once you know the software.

Pros

Petexec works really hard to cover all the bases when it come to pet care software. So many features exist, that if you haven't found what you need, you aren't looking hard enough. Being able to set access levels for staff, customizing the client access, and being able to track virtually anything is incredibly valuable. Also customer support is amazing. In 5 years, we haven't really had a single issue that we couldn't resolve in one call. I always get the sense that the PetExec team really cares about clients, and works incredibly hard to keep adding features that help to run a busy pet business. It's also incredibly affordable for what you get.

Cons

Steep learning curve. Lots of ways to do the same thing, but the work flow isn't intuitive. I'd really like to see a few different types of reports, or at least easier ways to create the reports we need.

Review Source

SS

Sasha S.  
Owner  
Writing and Editing  
Used the software for: 2+ years

### "Owner "

May 15, 2020

5.0

Pros

It would be nice to have a back option so you can click it and go back to the previous page.

Cons

I wish you could print a pdf of grooming customers the night before. We have to click on each one and go back in each time to print it every night so the groomer has them ready when she arrives.

Review Source

Response from PetExec

May 20, 2020

Hi Sasha! Thanks for sending in this review. We are so happy to have you in our pack! I am not sure which browser you use but you can use the back button in the browser to go back to the previous page. For the next days grooming schedule, have you tried to print off the grooming schedule? You can access this by going to the "grooming options" in the grooming dashboard. Here you can select the gooming schedule for a future date and also narrow it by groomer. I hope that this helps! Please visit us in Tech Support (live chat) M-F from 9am-7pm EST anytime you have technical questions like this. We are happy to help you!

KM

Kelsey M.  
Kennel tech and Receptionist  
Retail  
Used the software for: 2+ years

### "Great system, but it needs some changes"

December 26, 2016

5.0

There is a tab to sign-in and out scheduled services for pets. There are 3-4 clicks involved to sign in just one pet for a service. This is really tedious and time consuming. It needs to be 1 easy click, and I also suggest that there be a "sign-in all" button added to the pet exec system. Over thanksgiving and christmas we had over 50 scheduled services to sign in, and with the current set up, only able to do so one at a time, with 4 clicks involved. It took over an hour just to do this task. Very huge time waster for staff on such busy days. Another thing that happens very frequently: once you check out a cart for either a groom or a boarding but the owner wants to make changes or staff needs to go back and make changes...the cart disappears and is very hard to get back to once its been checked out but pending payment. Can we get a more user-friendly way to access a cart that needs to be modified that has already been checked out by mistake and pending payment? A button that sends it back to the sign-in page or something? Thank you.

Pros

I like the amount of information we can store about pets in their profiles/scorecards.

Cons

Some features are not very user friendly

Review Source

VR

Verified Reviewer  
National Account Manager  
  
Used the software for: 1-2 years

### "PetExec has been the best web-based management system for our pet center that we've ever used. "

July 21, 2018

5.0

Pros

PetExec has helped us become tremendously successful in managing appointments, setting reminders, and sending vaccination alerts. Our customers have loved the increase in our productivity and we've been happy using it to help us grow.

Cons

Initially we thought we wouldn't need a program to help us with our pet center. However, we decided to try it and we were so happy we did. It's helped us stay extremely organized. Lastly, the best part is that we can access it from anywhere, even outside the office.

Review Source

SC

Shawn C.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Excellent Software! Highly Recommend "

April 6, 2021

5.0

I was recommended PetExec from my mentor in the business. I was between some other compnaines and could not be happier I made the decision to go with PetExec. They were fantastic form the get-go and I honestly didn't know how long that type of service would last and they have shown it's just how they do business.

Pros

Extremely user friendly for myself, the staff and clients. What really sets PetExec apart though is the customer service. I have never experienced better customer service for any product in and industry than I do with PetExec. Nights/weekends I can still get answers. Whatever situation needs to be addressed they do so timely and efficiently.

Cons

The only thing I find a little troublesome is the drop downs. They force extra unnecessary scrolling.

Review Source

Response from PetExec

April 14, 2021

Hi Shawn, Thank you so much! We love working with you. We want to treat our packmate family like we like to be treated. We are doing some redesign on the dropdowns that will be happening very soon! Thank you for being in our family!

SB

Samantha B.  
GM  
Consumer Services  
Used the software for: 2+ years

### "Great Way to watch your business"

May 17, 2019

4.0

It has been very successful. We are happy with it.

Pros

We love how easy it is to learn. There are so many functions that you probably won't use all of them. It's nice to have to option though.

Cons

It could be a lot easier to do things, I.E. when you want to see a previous "non scheduled" daycare day you have to open a few different tabs where as on other programs you can simply click a "back" arrow on the same page and see previous days. While checking in a dog for quick daycare, no pet notes show up and that is a huge bummer. As we have many dogs that cannot go with certain groups or dogs and it would be nice to see that right away. We don't always have time to look up PET Notes when checking in dogs when we have a rush.

Review Source

Charlotte H.  
Business Owner  
Veterinary  
Used the software for: 6-12 months

### "Experience with PetExec"

July 24, 2018

5.0

Pros

It helps me keep track of all my daycare and boarding dogs, plus my retail area. I like that I don’t need to buy another module for grooming or training, once I add those to the services we offer. I really like being able to access it on my phone or laptop when I’m away from the business computer. It also keeps track of things like daycare passes and saves vet info so I only need to enter it once.

Cons

I found it difficult to navigate when I was first learning. There are still features I don’t know how to use. I wanted to do the training they offer, but I wasn’t able to spend the money they ask for it.

Review Source

KK

Kristyn K.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Great Value, Best Customer Service"

April 13, 2021

4.0

PetExec is the best software I have found for this industry. It has a great price and can easily be manipulated for most day-to-day tasks.

Pros

Customer Service is first rate Functionality across all tiers of business Easy to use for day-to-day business Nice visual design

Cons

At times, can be cumbersome. May have to click through multiple screens for a task

Reason for choosing PetExec

Price, Ease of use, customer service

Switched from

[PawLoyalty Pro Software](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/)

Like PetExec better, more intuitive

Review Source

Response from PetExec

April 15, 2021

Hi Kristyn! We are so happy that you are part of our pack/family! Thank you for this great review. =)

JJ

Jerry J.  
Manager  
Retail  
Used the software for: 2+ years

### "2 Years of Use"

December 16, 2016

4.0

We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient! Of course there are minor alterations we would prefer for our specific company ways, but overall PetExec lets you customize the way you want it to run. The hardest setup was to price grooming by breed. It took FOREVER but having PetExec allowed us to create our own entire way of pricing:)

Pros

I like how many options there are in Company Preferences to alter the way our Boarding, Daycare, Grooming, and Training services are organized. Also, I love how customers can create their own account online and alter it themselves when needed.

Cons

I don't like how you can't sign only one dog out from the same owner. On check out, it checks out every dog from that owner know matter what, making it complicated to alter in the dogs that are not leaving. Also, the grooming calendar could be a bit simpler, meaning show what day of the week it is on the one day option.

Review Source

AT

ALban T.  
Ingénieur  
Animation  
Used the software for: 6-12 months

### "best pet care software"

January 17, 2023

5.0

very excellent, move more than a year that I use it, I felt that my animals feel more and more comfortable, my customers are very satisfied,

Pros

this software allowed me to understand behavior, to better manage my pets. with this petexec application, I better understand my pets by giving them quality care, I watch over their well-being on everything from the little ones.

Cons

the application does not have a faulty system, but for such software the price is very low because it has more advantages than disadvantages

Review Source

Response from PetExec

January 18, 2023

Thanks so much Alban for your great review of the PetExec system! We are happy that is has helped you and your customers in many ways. We look forward to the future with you as a valued packmate.

LW

Latecia W.  
owner  
  
Used the software for: 1-2 years

### "PetExec has done a wonderful job!"

December 8, 2016

5.0

I was hesitant to switch to internet based software being in a rural area, but it has not really been issue. I had so many things I wished to do on my old software and this one had it all, and you can make suggestions any time on how to make it even better. Tech support is great for initial training as well as any questions you have - there usually is a way or the information you're looking for is there somewhere. I can't say enough and have told my husband several times that I love this software. One of my favorite features is being able to instill the credit card processing with Josh @ FCMS thru this software - so helpful! Also I love the fact that you can send a quick text to a customer letting them know there dog is doing great or if there is an issue. I could go on and on, but it is definitely worth the monthly fee! Would highly recommend!

Pros

after initial learning, it is easy to use. Ability to access it on my iPhone. It just does everything I need it to and then some!

Cons

everything is great

Review Source

Jessica W.  
General Manager  
  
Used the software for: 2+ years

### "Fabulous product!"

December 5, 2017

5.0

Pros

I love how easy it is to train my staff to use it! Pet Exec streamlines everything for us so that we can focus on what matters most... our dogs!

Cons

I wish there were a few features that could be manipulated, but tech support is able to offer solutions in most situations.

Review Source

DW

David W.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Dog Care Provider"

April 12, 2021

5.0

It has been a positive experience. The setup was long but good and we haven't had any issues thus far.

Pros

The customization for our specific use is very important to me. Our support office is involved with integrating new app features and communication with this system. This is something that is exciting for us as this will make some of our work easier.

Cons

There aren't many complaints about the use of the system. Most of the important features are customizable even after the initial setup so we can change the things we need to.

Reason for choosing PetExec

Our support office chose this product

Review Source

Response from PetExec

April 15, 2021

Hi David! Thanks for this awesome review. We are so thankful for all of our Dogtopians. You are Pawsitively amazing!

JF

Jennie F.  
Owner  
Professional Training & Coaching  
Used the software for: 2+ years

### "Top Dog Training and Resort"

May 15, 2020

5.0

I’m pleased with the service.

Pros

We have multiple departments in our business. Pet exec does a great job allowing us to cross over those departments. There is a knowledgeable team to help us navigate problems with the system.

Cons

We would like a feature to pay commission to group classes trainers.

Reason for choosing PetExec

More features

Review Source

Response from PetExec

May 20, 2020

Hi Jennie, Thank you very much for your review! We always appreciate feedback from our packmates. Please consider submitting a Feature Request for the "training commission" idea. We read each and every request and when feasable, we incorporate these into our new features which we launch twice a year. Our development of this system never stops, we always strive to keep up with our packmates needs in this industry!

KS

Kelly S.  
Benefits Administrator  
Government Administration  
Used the software for: 1-2 years

### "PetExec - the perfect one-stop shop for pet grooming and boarding businesses!"

September 10, 2020

5.0

Very positive - it will make your business more efficient and will save you both time and money.

Pros

PetExec is a rock star! So user friendly and easy to use. I used it to create employee schedules and it is great! I use it now as a customer at my local dog spa to schedule grooming and boarding appointments. Highly recommend as a user, admin, and customer.

Cons

There wasn't anything I didn't like about the software. The tech support is outstanding. Any time I had a question, I just call our tech and he helped me with my issue.

Review Source

Response from PetExec

January 5, 2021

Hi Kelly! Thank you so much for your review of PetExec. We love having both the packmate and the pet parent perspective. We strive to make our system efficient for both the pet facility and the pet parents who utilize our Mobile app and Owner facing portal. I am thrilled that you are happy with your experiences. Have a great day!

JR

Jeremy R.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Better off purchasing kennel soft"

December 8, 2016

3.0

I have so many problems to name. My clients are unable to make reservations online. Some clients keep being told we are booked even though we are only half full. The price is substantially higher than most competitors. I find it to be very slow. You can't find a client when you input first and last name, it can only handle one name in a search so you are forced to browse through a long list of clients to find the one you are looking for. The list goes on...

Pros

I can access it from home if needed

Cons

It seems to be put together from an engineers perspective and not a pet care professional.

Review Source

Response from PetExec

December 8, 2016

Hi Jeremy, PetExec does have a lot of features and the trick is to setting it up correctly. Once all the automation is in place, the system is much easier to use. I invite you to let us peek at your setup which is most likely the cause of your frustration. Once the settings are adjusted for your particular situation, PetExec can save you countless hours spent doing tasks and streamline your day.

JO

Julie O.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Pet Exec"

May 20, 2020

4.0

Overall, I like this program. Pretty easy to use for staff, very easy for clients

Pros

For the most part, very user friendly. Especially for clients, which is key!

Cons

Needs to be more customize-able. Very tied to what is "programmed" in, would love to be able to create specific reports to track activities more precisely. Also, customize what is shown on Boarding sheets and "how" it's shown. Ability to highlight, bold or enlarge certain things would be helpful. Also, custom staff schedules would be extremely helpful.

Reason for choosing PetExec

Believe it was ease of use

Review Source

Response from PetExec

May 26, 2020

Hi Julie. Thanks so much for being a very valued packmate! We are happy that you and your clients love PetExec. We do take a look at all feature requests and if they are feasable, we try to incorporate them into the system. We do launch 2 updates a year for our packmates.

SB

Summer B.  
Manager  
Veterinary  
Used the software for: Less than 6 months

### "Services "

May 5, 2020

4.0

Overall I give a 7 out of 10. Each time we ask something we get told no we can't do that or it doesn't work that way. Should be more user friendly meaning adaptable to how the business works not adapt the business to pet exec

Pros

The daycare features and ease of texting clients

Cons

The boarding is EXTREMELY overwhelming and to many pages to be able to just check someone in, no ease in adding new clients, can not look at availability easily ( like an open calender) , unable to change functionality to meet your buisiness ( how you charge especially) , the boarding portion is what is turning us away from the system

Reason for choosing PetExec

Not sure at this point.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Hoping for a system that was more based for boarding.

Review Source

Response from PetExec

May 6, 2020

Hi Summer, Thank you for letting us know your impressions of our boarding module. As we discussed in depth, your situation with the enormous size of over 400+ inhouse clients is quite a load for any cloud based system to handle. We knew going in that the complexity with that many clients might be an issue, but we wanted to at least allow you to give it a try. In any case, we will do what it takes to help you and are sorry that you feel the system is not working for you. Please reach out to me and I will do all I can to help.

LR

Liz R.  
Owner/CEO  
  
Used the software for: 2+ years

### "Am overall happy w Pet Exec. Have no intention of switching to another option. Mostly fits our needs"

December 11, 2017

4.0

Pros

Always have the ability to fix any errors after the fact. It is relatively flexible as far as customizing what is needed. Customer service is always prompt to respond and usually helpful. Appreciate the constant efforts to update and improve the system.

Cons

Can be difficult to learn as there are so many layers and screens to click through. It is very difficult to get new users up to speed--it typically takes months if not longer for new users to really feel comfortable. I would also appreciate a group and private training module as that is a huge part of our business and the current platform does not offer the best options for managing those programs. I have had to create some workarounds and actually do pay a second software company that offers training-specific programming.

Review Source

TC

Tyelor C.  
Manager  
Facilities Services  
Used the software for: 2+ years

### "Good Product"

May 20, 2020

4.0

It is a good product

Pros

This software is very user friendly and takes no time to learn or teach personnel how to use it.

Cons

I think a lot of features could be fine tuned, such as the feature between the software and the app, if the animal is not cleared for playtime you cannot schedule the animal for boarding on the APP. Not all animals are cleared for playtime with other animals and some owners do not want their animal around other animals.

Review Source

Response from PetExec

April 13, 2021

Hi Tyelor! Thanks so much for your review! We appreciate your useful feedback. We do analyze all feedback and when feasable we update features. We are thankful for you, our amazing packmate!

DC

David C.  
CEO  
Veterinary  
Used the software for: 2+ years

### "Looks Pretty but waste a lot of space"

December 7, 2016

4.0

Scroll down, down, there, now push button, scroll, scroll, click. Really? Consolidate to one screen. Maybe use more columns. I'm not sure which way this doesn't work but, Modify boarding doesn't update Pet Profile or the other way around, ie feeding instructions. Scheduling calendar should be that start date month affects end date selection. If I put in May 1 for start date when I go to End date, the initial calendar should show May not the month I'm currently in. Maybe I'm doing this wrong but I need to see who came in on a specific day. If I do quick sign in it doesn't show on calendar that the dog was here on that day. Scorecard option should be available on Boarding Pets screen. However...YOU GUYS ARE GREAT! Quick customer response. Always looking for improvement. Intuitive interface More functions than I need but when I need something its there. Fair price. Targeted to my industry and needs instead of trying to adapt something for my use.

Pros

Quick and EAsy

Cons

Wasted space

Review Source

TB

Tia B.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Doggy daycare"

April 15, 2021

4.0

Use it for booking dogs.

Pros

I like that we can hold cc’s on file and it’s easy to use

Cons

The scheduling for grooming could use some major improvements. I wish we could set time slots and customers could book those themselves. I also wish there were a box for tipping on the portal for customers to see when they check out or book.

Switched from

[Gingr](https://www.capterra.com/p/136469/Gingr/)

Gingr customer service is awful and slow.

Review Source

Response from PetExec

April 16, 2021

Hi Tia! Thank you for the review of PetExec. We continue to strive to make our system as user friendly as possible for our packmates and pet parents. We will never rest on our tails! Thanks for being a valued part of our pack. =)

LS

Lara S.  
Dog trainer  
Consumer Services  
Used the software for: 2+ years

### "PetExec"

April 6, 2021

5.0

This has made performing our daily tasks of scheduling and accounting much easier.

Pros

this is a robust program that has all the features a growing pet business needs

Cons

Some of our clients are confused on how to complete their end of the registration form. I also wish there was a way to integrate both of our locations using one pet exec account VS separate accounts for each location.

Review Source

Response from PetExec

April 7, 2021

Hi Lara! Thanks so much for your review of PetExec. We are so thankful for our amazing packmates like you! We are thrilled that the system is giving you the efficiencies in scheduling and reporting that you desire. We look forward to a long future together!

SW

Shannon W.  
Office Assistant/Front Desk  
  
Used the software for: 6-12 months

### "Overall Great, Few Suggestions"

December 16, 2016

4.0

Overall, I believe that the PetExec interface provides its users with exactly what they need to run a boarding/daycare/grooming facility. I do believe the usability of the program could be enhanced through minor changes. Mainly a number of touchpoints it takes to check out a customer. I am obviously not currently checking anyone out, but if my memory serves, you are required to click "check out" two, if not, three times before a transaction is actually completed. This seems extraneous. In addition, for certain transactions "debits" on the account are automatically added to a customers total, which can lead to problems if a customer is not able to pay but it is overlooked when checking a customer out -- accidentally charging them too much money on their card. As the supervisor of our front desk, many of my co-workers have struggled with this when overwhelmed with customers and would rather have to manually add the debit if a customer is paying the debit along with their transaction.

Pros

I think that it provides all of the tools a daycare/boarding facility would need in order to be successful, and does so in an aesthetically pleasing and functional way.

Cons

There are minor usability problems that cause problems mainly when checking out customers and the amount of time it takes for certain transactions.

Review Source

BT

Brittany T.  
Owner/Trainer  
Veterinary  
Used the software for: Less than 6 months

### "Great way to keep track of your clients, reports and information all in one place."

May 17, 2019

5.0

Love the ability to keep all the information stored in one place. Love the online access as I can generate reports and check client info from my computer, phone or even a tablet. Once the clients are in the system re-booking them is a breeze.

Pros

The on boarding team was amazing walking you through the free trial and even did a personalized demo. The Paws on Board team designed and set up all the functions I needed as we got the business up and going. They made sure everything was working and that staff knew how to add clients to the portal and generate reports.

Cons

Once the initial set-up was complete and we were using the product it seems impossible to get a response back from customer service. There are some things that need changed with the way the business needs are changing and I can't get a response back from the team that help me set up the software in the first place.

Alternatives considered

[ProPet](https://www.capterra.com/p/150449/ProPet/)[Gingr](https://www.capterra.com/p/136469/Gingr/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/)

Reason for choosing PetExec

Ultimately the help with on boarding and a lower monthly rate. Had the features I was looking for and the ability to "hide" features I wasn't going to be using to unclutter the dashboard

Review Source

Similar Products

Featured