# Page 4 | PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

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PetExec

4.6 (662)

[View alternatives](https://www.capterra.com/p/92864/PetExec/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of PetExec

## Showing most helpful reviews

Showing 76-100 of 662 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

Sharon H.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "use in daycare and boarding facility"

May 19, 2020

5.0

Pros

it's easy to check in dogs and run reports

Cons

hitting the shopping cart checks the dog out and you can't go back

Alternatives considered

[Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)

Reason for choosing PetExec

price and ease of use

Review Source

Response from PetExec

May 21, 2020

Hi Sharon! Thanks so much for you review. You have a preference enabled which bypasses the pre-confirmation checkout screen where you could check your orders (and go back) without going directly to the checkout screen. Please come on into tech support and one of our amazing team can help troubleshoot this for you!

KH

Kimberly H.  
Intake Specialist  
Law Practice  
Used the software for: 1-2 years

### "PetExec User"

July 21, 2022

5.0

Overall its a good product and makes me feel like a better pet owner when my boys get to their appointments on time.

Pros

I use this app to schedule my dog's appointments. Since one is a husky and one is a dalmatian, they have different needs when it comes to grooming. This app makes it easy to schedule their grooming appointments, and the calendar feature helps to remind me of their appointments which I love! If I ever had an issue, the technical support was also very helpful.

Cons

Sometimes I have to put my log-in information in more than once to get into the app, and the pet cams can be a little glitchy, but this could also be from the facility as well.

Review Source

Response from PetExec

December 15, 2022

Hi Kimberly! Thanks so much for your review of our mobile app. Our goal is to make it easier for you as a pet parent to make appointments and keep your calendar organized!

Shawn B.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Worth the switch from our previous software"

November 8, 2018

5.0

Checking pets in and out is so quick and easy, financial reports are at your fingertips, and best of all FULL FUNCTIONALITY is available anywhere on the globe provided I have an internet connection.

Pros

Ease of use, PE offers second to none customer support!

Cons

Lack of module reports, for example, who has not come for a groom in the last 90 days is not available to be easily generated.

Review Source

AS

Amy S.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Love Pet Exec!"

May 15, 2020

5.0

Easy to use Great user support

Pros

Easy to use Great tech support Keeps great track of client updates

Cons

Wish there was an ap. And would like to check out multiple dogs feature

Review Source

Response from PetExec

May 20, 2020

Hi Amy! Thanks so much for your review of our system. We do have a PetExec Mobile app for you to purchase which allows an unlimited amount of your pet parents to download the app for free (Apple and Android). Take a look at our new Mobile app video. https://www.youtube.com/watch?v=RUE8nKbM73A In reference to your response "would like to check out multiple dogs feature", please submit a Feature Request. All requests are reviewed and are considered when we make changes/updates to the features in the system.

KJ

Kylle J.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "Great product for our doggie daycare!"

June 30, 2019

5.0

Since switching to PetExec, we don't know how we ever operated without it!

Pros

I love how many features and options there are in the program! Definitely allows us to offer a wide array of products and services to our clients.

Cons

It can be difficult to find some things I am looking for at times (i.e. specific reports and products).

Review Source

Response from PetExec

May 20, 2020

Hi Kylie! Thanks so much for this review. We LOVE our packmates! We are so happy that you love our features. If there is something like a report that you are looking for, please don't hesitate to come into live chat, or email, or call to ask and our support team can easily help you find what you are looking for.

NA

Nikki A.  
Owner/Operator  
Hospitality  
Used the software for: 6-12 months

### "So easy to use! "

April 12, 2021

5.0

Pros

PetExec is super user friendly. When training in my employees it takes less then an hour to show them the system. With so many options to customize I feel like it was made for our business. The customer service is unmatched! If I have an issue they are right there to walk me through it.

Cons

We have yet to find a flaw. Again, with PetExec the customer service is unmatched if I have an issue they fix it or find a solution.

Alternatives considered

[Gingr](https://www.capterra.com/p/136469/Gingr/)[Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/)

Reason for choosing PetExec

Reviews! We also did many trials and found the ease of use was amazing with PetExec.

Review Source

Response from PetExec

April 15, 2021

Thanks Nikki! We are thrilled to call you one of our valued packmates! We love that you LOVE our customer support and the efficiencies of the system. We will keep working hard for you!

Luis P.  
Director ejecutivo  
Veterinary  
Used the software for: 6-12 months

### "Of much help!"

August 22, 2018

5.0

I love this software, it facilitates me a lot of work with my employees and so I can take better control, I recommend it and I know it will give good results!

Pros

The truth is that it has a very simple and very good interface, it can be used perfectly without any problem and in the same way if you had any doubt or some inconvenience this same one helps you, very recommended the truth!

Cons

Some easier or shorter way to add a new dog with its characteristics because then in my business it is too hard for me to do it.

Review Source

KT

Kristen T.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "Pet exec is perfect for our needs"

July 16, 2019

5.0

Pros

Very user friendly and easy to teach new staff. Regular updates for improvement. Perfect software for our kennel.

Cons

I wish it had a way to search for customers in the database by telephone number.

Review Source

JK

Julia K.  
manager  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "TIME MANAGEMENT SAVED"

November 15, 2023

5.0

Great experience using this application and will continue to use

Pros

This has helped time management within our office, we now are much more organized and helps our company grow

Cons

The site can have a few glitches at time and we need to restart it

Review Source

Response from PetExec

November 20, 2023

Hi Julia, Thanks for being a valued packmate of ours! Please pop into live chat to let us know about any of your glitching issues so that we can help you troubleshoot them with you. We are thrilled that our system is helping to organize and grow your business. Have a fantastic Thanksgiving!

BR

Beth R.  
President  
Performing Arts  
Used the software for: 2+ years

### "Very useful and adaptable software"

December 16, 2016

4.0

This software is very thorough and useful while helping to run my business. It can do so much, so it's features run deep- meaning at times, I've spent too much time figuring out how to do something, or worked on a task inefficiently for a while without finding the better way. However... Customer service is almost always at our beck and call, & quick to respond when an inquiry is sent after hours. Usually if I can't figure out how to do something or where to find a feature, customer service quickly gets me there quickly and I wished I had reached out for help sooner! They do frequent updates and are constantly improving. The software is flexible to my needs as well. My biggest criticism is some of the calendar views, particularly for my grooming salon. I love the reporting and data. I love the email blast functions. I love how thorough we can be for each client and pet.

Pros

Depth and customizable

Cons

Calendar views for grooming

Review Source

CL

Charlsye L.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Feature Rich, Big Learning Curve, Still needs work"

May 14, 2019

4.0

We have had a great overall experience, which makes the minor issues so glaring. We are able to keep track of all aspects of our business aside from employee scheduling.

Pros

All the customizable features and the app for customers.

Cons

It is difficult/lengthy to set up, not super user-friendly, check out page is very confusing for new employees.

Alternatives considered

[Ginger](https://www.capterra.com/p/151872/Ginger-Page/)[Pawfinity](https://www.capterra.com/p/142461/Pawfinity/)

Reason for choosing PetExec

More features, better price, better reviews!

Review Source

JD

Julia D.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Review"

May 26, 2020

4.0

Support has always been available when needed.

Pros

It allows us to monitor our services and customers.

Cons

We still do not utilize all aspects of the software.

Reason for choosing PetExec

N/A

Review Source

Response from PetExec

May 27, 2020

Hi Julia! Thank you! We are glad that you are part of our pack/family! We are happy to help you utilize areas of your system that you don't currently use. We have an extensive document library and we do have Golden Paw Coaching which is paid coaching time where you can work one on one with a coach on specific modules or features of the system so that you feel more comfortable. If you have questions, feel free to reach out to us at coaching@petexec.net. https://www.petexec.net/purchase-petexec/golden-paw

WH

William H.  
Chief Paperwork Officer  
Consumer Services  
Used the software for: 2+ years

### "Great Product"

May 17, 2019

5.0

Pros

We've used PetExec for about 5 years. Recently tried a different product for a few months but came back quickly. The cart check out experience is intuitive and simple (one large reason we didn't stick w the other company.)

Cons

There are definitely some quirks to the software. One of which is the number of options and trying to determine what they accomplish. Fortunately tech support is right there if I have questions.

Review Source

Response from PetExec

June 17, 2020

Hi William! We thank you for this review and are so happy that you came back to the PetExec family. We look forward to a bright future together!

CS

Cindy S.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Kennel Software pkg"

December 11, 2016

5.0

I've been in the animal industry for over 30 years and have seen a variety of software for the Pet Care Industry. In 2008 purchased an existing Daycare business that was just the launching pad for where we we're to go. We did our due diligence on all the software that was existing at the time, and hands down PetExec was the standout. Although a new company, the model had so much offer. We have never come across a situation or question that professional guidance was not there. Our reps are top notched professional in each of there expertise. I contribute a part of Planet Doggy's success to them as our client based can use parts of the program for their individual needs and completely user friendly. Customer Support is stellar and takes each question asked to have options and final outcome to the clients satisfaction. Thank you Pet Exec!!

Pros

User Friendly, variety of options based on business model

Cons

N/A

Review Source

M&MS

Mark & Miladys S.  
Owners  
Consumer Services  
Used the software for: 2+ years

### "Best program ever "

May 17, 2019

5.0

Amazing experience.

Pros

This program is amazing it has everything that I need from reports, daily statistics, groomers commission and I love that I can be anywhere around the and I can login and check everything because is not a computer program that needs to be installed I definitely recommend this to anyone and I had other programs that I bought and to have them in other computers I had to pay a lot plus extras but definitely I keep using this for ever.

Cons

No cons unless the server are down and that never happens to me.

Review Source

JW

Joshua W.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Great Software for a busy Business"

May 24, 2019

5.0

After using Gingr and Kennel Connections I can say I'm quite pleased with PetExec and what they offer.

Pros

The ease of use. Seeing as it's bustling in the mornings at check in time and in the evenings at Check out time fiddling with software is the last thing we want to do which we don't have to. Features: The features are great and help us keep track of everything to do with a client their dogs. Web Based: Being web based is great our clients can upload their vet documentation and such. It's wonderful. Updates: They keep the updates coming and listen to customer feed back and make changes accordingly it's great!

Cons

Some of the navigation of the software can be a pain but with the steady stream of updates these are usually squashed right away.

Review Source

Response from PetExec

May 21, 2020

Hi Joshua! We will continue to listen to our packmates fantastic requests. Thank you so much for this review!

WM

Wayne M.  
owner  
Hospitality  
Used the software for: 2+ years

### "PetExec helps us run our business"

May 24, 2019

5.0

Pros

PetExec is easy to use and allows us to run our business efficiently and spend more time with our clients (the pets). Once you get the basics down, it is an easy to navigate system. The customer service is exceptional. Whenever we have a question or a suggestion about their services they have been right there with an answer.

Cons

There is so much more we are discovering as we go sometimes I think "dang we missed out on this feature."

Review Source

Response from PetExec

June 17, 2020

Hi Wayne, thanks so much for your review. We are so happy to have you in our PetExec family!

LC

Landen C.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "PetExec is a great system!"

May 15, 2020

5.0

Without PetExec I have no idea how we would run our business other than something we would have had to set up on our own... Need I say more?

Pros

PetExec has wonderful customer service and is always updating its program adding new things for me and my clients.

Cons

There isn't much we don't like anything we have struggled with they have eventually switched. It can take some time to learn like anything other than that no complaints.

Review Source

Response from PetExec

May 20, 2020

Hi Landen! Thanks so much for your review and positive comments. We continually strive to make the system better for our many amazing packmates.

MW

Meredith W.  
Vice President  
Hospitality  
Used the software for: 2+ years

### "Great Cloud based boarding, grooming & daycare database "

December 7, 2016

5.0

PetExec is accessible from any device, the customer support is wonderful and they're always open to new ideas.

Pros

Accessibility from any device and regular updates. The software we used before was initially very costly, they charged for updates and when our computers went down we lost access to our database. Never having to worry about that again is priceless.

Cons

There are some things we'd really like to see changed, we wish it was a little more customizable for our business and we'd like to see improvements in the grooming area.

Review Source

KG

Katherine G.  
co-owner  
Consumer Services  
Used the software for: 2+ years

### "We are grateful for Petexec"

December 8, 2016

4.0

We demo a few different software before we opened our doors back in 2012, and what really won us over with PetExec was the user-friendly compatibility paired with great customer support. We've always felt supported by the team, who even once spent the time to try and recover very very old email information. We appreciate the service and have had no issues with the product.

Pros

I like the visual layout and way it looks as well as it's pretty easy to navigate.

Cons

We are not a traditional kennel facility so we had to kind of make-up the way we use the boarding feature, I'd love a way to tailor fit it more to my facility.

Review Source

Response from PetExec

December 8, 2016

Thanks Katherine, Thank you for your review! Try using Scheduled Services to schedule your shuttle service. Then your pet parents can request online as well! Please let us know if you need any assistance.

SK

Stacy K.  
Owner  
Retail  
Used the software for: 2+ years

### "We love PetExec"

May 16, 2020

5.0

We love it. It always works, we can use it on any device, easy to manipulate to your personal needs

Pros

It is very easy to use and teach staff how to use

Cons

I'd like some areas to be more professional. Using the term Not fixed instead of un altered or not neutered is a big pet peeve.

Review Source

Response from PetExec

May 20, 2020

Hi Stacy! Thanks so much for your review and positive comments. We are happy that you find value in our responsive design for multiple devices and our many ways of customization of the system to suite your business needs. We do take into account the feedback that our packmates give us for future updates!

NB

Nancy B.  
Owner  
Individual & Family Services  
Used the software for: Less than 6 months

### "I have a love-hate relationship with Pet Exec"

December 8, 2016

3.0

We used Kennel Connection for 4 yours before deciding to switch to Pet Exec for our new location. We especially liked that Pet Exec was accessible from any computer and we were not going to lose data should our computer get wiped out and the backup not work. I love the fact that I can access our account online from anywhere at anytime. We initially thought it would be a lot easier to use. I do think overall it is easier to process customers but some of the simple things that I would want to have access to don't seem to be possible. For example, if someone new books a reservation the computer will not just accept a name under what the reservation is for. The entire profile has to be filled out. A lot of that information is on the computer application that they will be handing us when they come in and is not necessary for us to capture during our initial conversation. We have been force to have simple paper reservations in addition to those on the computer. I also have not figured out a simple way to count how many boarding dogs are scheduled to come in any future day. Because our boarding numbers can hugely fluctuate, I find I often have to do hand counts. I have to add up the number of dogs expected for any give night multiple times to assure that our staffing is adequate. A simple count of total future overnight dogs would help. I would recommend this program with reservation.

Pros

Cloud based so we won't lose data. Accessible from any computer.

Cons

Future Reservation form new clients not simple to input. No easy way to get future counts. We stopped using the time clock. Was confusing especially if an employee forgot to check out.

Review Source

LS

Lana S.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Good, but Could Use Improvement"

December 7, 2016

3.0

We've transferred over to PetExec from another pet reservation software (Kennel Connection). I can say that there are some obvious positives with the program, such as it being an online based website that all of our staff could access whether or not their in the office. The software had very few bugs as well, and only went down once or twice during our entire ownership of the program. We have noticed some faults with the program, mainly difficulty accommodating recurring charges and van services.

Pros

It is an online based software program, that allows our staff to access all of the information (and scheduling) from outside of the facility.

Cons

Inability to accommodate major aspects of our business, such as our recurring membership charges and van services. We also wish the software could accommodate scheduling additional services that are connected directly with daycare (much like how additional services can be attached to a boarding reservation).

Review Source

KB

Kristi B.  
Assistant  
Retail  
Used the software for: 2+ years

### "Love PetExec"

December 16, 2016

5.0

I love this product for the business. It is super simple to use and incorporate. I personally like how easy it is to email costumer, invoice, and do schedules.

Pros

I like how simple it is to use. It's easy to set appointments, invoice, and get reports.

Cons

I'm not a fan of the Calander. I would like to be able to see the entire day on one calander. It maybe able to do that and I just haven't figured out how to.

Review Source

Response from PetExec

November 22, 2017

Hi Kristi! Thank you so much for the review. We love working with you. You can see all the events on the company calendar. You can also pick and choose different calendars to display at once. If you don't already have the company calendar on your dashboard, you can add it in a jiffy through modify dashboard; just drag it to your dashboard! Please let us know if you have any questions : )

LK

Lisa K.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Superior Kennel Software "

April 25, 2019

5.0

We switched from K9Bytes for a number of reasons, but the folks at Pet Exec were able to transfer most of the data over which made a seamless start. The software is very easy to learn and when I had questions their support staff was top-notch. Can't say how stress-free my life has been since switching to PetExec! Their merchant provider is also very good and very responsive with questions.

Pros

Very easy to learn, so switching from another software is painless. EXCELLENT customer support both online and on the phone. Good on line support group of users if you have a question.

Cons

Wish it could do a couple more useful reports. You can make suggestions, but don't know if your suggestion will make the next update.

Review Source

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