# Page 6 | PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

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PetExec

4.6 (662)

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Last updated March 13th, 2026

# Page 6 - Reviews of PetExec

## Showing most helpful reviews

Showing 126-150 of 662 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Judy H.  
CFO  
Veterinary  
Used the software for: 2+ years

### "Petexec revoew "

May 17, 2019

4.0

We have been using pet exec for 5 years and really like the product overall.

Pros

Helps us keep and track all client and pet information regarding our business in one place

Cons

locations are not linked unable to put specific dates for owner debits and credit reports no mobile app for credit card transactions setting up website interface is difficult setting up client online access is difficult

Review Source

TO

Tammy O.  
Owner  
Veterinary  
Used the software for: 2+ years

### "PetExec customer service is beyond compare! "

December 7, 2016

5.0

Switched from an installed system for my kennel to PetExec 6 months after I bought my facility and I've had a great experience with it from day 1. The customer service alone (compared to my last system) was worth the switch. The PetExec crew is always there for you should you run into problems (most are user error on my part) or have questions. Not only are they there for you for issues but they offer a Feature Request option which is amazing and they are more than willing to implement new features. Very user-friendly and ascetically pleasing!! Very satisfied user!

Pros

Visually Pleasing, full of features! Incredible customer service

Cons

sometimes the servers go down, but they have a backup one

Review Source

LG

Lorena G.  
owner  
  
Used the software for: 6-12 months

### "Great program!"

December 7, 2016

5.0

Using PetExec has completed changed how I run my business. It's easy to keep track of dogs and know exactly how I need to plan things. The program is flexible and everything can be adjusted, so if my employees do something wrong I can easily go in and fix it at any time! Reports are super handy and help me keep track of how the store is doing overall and where I need to focus my marketing. Setting up the client portal is great too and my clients enjoy being able to check in and schedule things themselves. Everything in this program is customizable which makes it great since I can cater it to my specific business model. Using the payment portal has also made my life a lot easier and the fee structure for credit card processing is one of the best. I have done a lot of research and used other programs before this one but this is the one that I stuck with and will continue to use as my business grows. PetExec is a must and I would highly recommend it!

Pros

ease of use, customizable, easy adjustments on all orders, great customer service

Cons

more training videos, the pdf's can be confusing

Review Source

Alexa N.  
Account Executive  
Furniture  
Used the software for: 6-12 months

### "Helpful software but complictaed navigation"

December 4, 2018

5.0

Pros

The greatest thing about this software is that once you grasp how to use it its pretty easy to follow. Getting payments, adding credits, viewing purchase history and future schedules is really helpful in everyday use of the software. Not to mention, the Customer support is incredible! There is a chat option where you can inquire about any question in which they respond with the answer in minutes.

Cons

PetExec is extremely confusing whilst trying to understand how to navigate. Compared to other similar softwares, this is by far the most complex. The software in general is not very intuitive but it does have mostly everything you need.

Review Source

SP

Susie P.  
General Manager  
  
Used the software for: 6-12 months

### "Five stars is not enough!"

November 20, 2016

5.0

From day one the customer service has been outstanding! We transferred from a dated system that our kennel/daycare was built around. After ten years of the same software there were features that we grew to rely on. When we asked about features to be added they pointed us towards a feature request link. I cannot believe how many new features they added just for us! Switching systems can be a nightmare, we tried one other time and chickened out last minute because we were losing some of the things we needed. It was so scary transferring and switching again in that same year. There is a feature where you can live chat which has helped immensely with the training process. The switch was even more flawless than I could have dreamed of. I cant say enough good things about PetExec and FirstClass Merchant services who provides the credit card processing. They truly has been a blessing for our kennel and our office staff.

Pros

Everything because they will tailor it to your kennel/daycare/grooming

Cons

Everything we haven't liked or weren't sure about they have changed for us.

Review Source

VR

Verified Reviewer  
Postdoctoral Research Associate  
Hospital & Health Care  
Used the software for: 1-2 years

### "PetExec has been a good dashboard for keeping records straight at the Doggie Day Care"

January 16, 2019

4.0

Pros

I like that you have a lot of information right on the dashboard when you log in. Most things are laid out and organized in a coherent manner so it is easier to find the link/area you need.

Cons

I wish there was a way to get to the calendar after scheduling something without having to make several extra clicks to go out to the main dashboard and then into the calendar and then to my calendar. Just frustrating to have to take so many extra steps for something simple.

Review Source

WM

Wendy M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Got my scheduling organized!"

December 7, 2016

5.0

Without a doubt, PetExec has been one of the best investments I have made into my dog boarding kennel. Not only has it organized my scheduling process and allowed me to be without a paper scheduling book or sticky notes, it sends automatic emails confirming the reservations to my clients instantly and the day before their scheduled day. It also sends automatic birthday greetings to any pet that I have entered a birthday for. My clients love this! With PetExec, I can now send mass emails with updates or announcement without having to manually enter each email. It has streamlined my "office side" of my business and I would highly recommend it to any groomer or kennel owner. Worth every cent!

Review Source

IB

Ivor B.  
CEO  
Music  
Used the software for: Less than 6 months

### "PetExec: A Comprehensive Pet Care Management Solution"

January 16, 2023

5.0

I highly recommend PetExec for any pet care business looking for a comprehensive and user-friendly management solution. It streamlines the process of managing appointments, clients, invoicing and more.

Pros

The software is very user-friendly and easy to navigate. It allows me to manage all aspects of my pet care business, from scheduling and customer management to invoicing and reporting. The mobile app is also very convenient and allows me to access and update information on the go. The software also allows for integrating with other tools such as credit card processors, making the process of managing my business more efficient.

Cons

I did not encounter any major cons while using the software, however, I would like to see more customization options for the reports.

Review Source

Response from PetExec

January 18, 2023

Hi Ivor! Thank you very much for this comprehensive review of PetExec! We are thrilled to have you as one of our valued packmates. We are happy that your experience with the system is positive and we strive daily to help your business run more efficiently!

AB

Angela B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Best Boarding & Daycare Software on the Market"

December 16, 2016

5.0

I can't say enough about the positive experience my team and I have had using PetExec at our fine hotel and spa for dogs and cats. It is so easy to learn and so quick to navigate that we wonder how we ever survived without it. We love the awesome tech support that is available to address questions or concerns quite readily. Our only request is that this software would please, please, allow us the option to require our customers to check a box to agree to our uploaded boarding agreement, which would eliminate all paper from our office! We hope the writers will enable this feature in the next updated version.

Pros

Easy to use.

Cons

No way to require signed boarding agreement.

Review Source

MS

Marguerite S.  
Owner  
  
Used the software for: 2+ years

### "Pet Exec has helped us grow our business "

December 7, 2016

5.0

Pet Exec software has really helped us run our business efficiently & safely. We rely on the software to help us communicate with our human clients and take the best care possible of their pets. We also enjoy the reports to help us guide the business.

Pros

Love the owners & developers of the company. They are very responsive to our requests and we also enjoy their forums for help and advice.

Cons

Used to be a lot of screens to navigate through to get to the information. That is improving with updates.

Review Source

Response from PetExec

November 22, 2017

Thank you Marguerite! We love working with Green Beagle Lodge and will keep bringing great features your way!

AT

Ashley T.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "petexec review "

April 16, 2021

4.0

average

Pros

boarding meal feature, play areas features, easy to look at escoreboard, pet notes for check in,

Cons

you can't see the notes on the playareas features, no back bottom, refund process, can't record daycare lunches,

Review Source

Response from PetExec

April 20, 2021

Hi Todd! Thanks so much for your review of PetExec. We value your feedback and hope that you have submitted feature requests for your concerns. We do read each and every one and when feasable, we update features. We don't rest on our tails and are constantly developing our system to reflect the feedback of our packmates. Thank you!

TW

Tracy W.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Dog Daycare / Training / Boarding"

April 7, 2021

5.0

Excellent. Anytime I've had issues they are there to help.

Pros

Covers all of our needs, easy of use, Always updating

Cons

Client purchase history is sometimes confusing when trying to figure out balance owing.

Reason for choosing PetExec

Internet based, best features and reviews

Review Source

Response from PetExec

April 15, 2021

Thank you Tracy! We appreciate you and your review of PetExec. We are so happy that you are part of our pack.

MC

Mariah C.  
Facility Manager/Dog Training Manager  
Facilities Services  
Used the software for: 2+ years

### "Great software for dog boarding facility"

December 16, 2016

5.0

I love this software! If they ever do any updates or changes it is overnight and not during business hours which is fantastic. If we ever have a problem with the software which is rare the customer support is fantastic! When they change the look it takes a time to get used to but the staff in charge of the software is so wonderful and eager to help us at Pleasant Pooch learn it quick and answer any questions we may have.

Pros

Customer support is fantastic and the software looks professional and is easy to use! Updates are made usually around 2 am in the morning out of business hours.

Cons

Nothing. It is great!

Review Source

AT

Angela T.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "PetExec Review"

May 14, 2019

4.0

Very pleased with the product overall - some things shoudl be modified, however it does offer a lot to provide services to my clients.

Pros

I love the many options to organize all the aspects of my business & keep it streamlined in one area .

Cons

There are glitches & some things that should be modified to further the products use to it's full capacity.

Review Source

MB

Mary B.  
Operations Manager  
Veterinary  
Used the software for: 2+ years

### "Simply the best"

May 24, 2019

5.0

Pros

Everything! Ease of use Everything is fixable Customer service is outstanding Simple and straightforward

Cons

Can’t really think of anything. Most things are pending or just came out in the update

Review Source

Response from PetExec

May 21, 2020

Hi Mary! Thank you for your positive review. We continually strive to provide updates and upgrades which make the system more efficient for YOU!

DR

Dena R.  
Owner/CEO  
Hospitality  
Used the software for: 2+ years

### "Great product"

May 20, 2019

4.0

Great product and excellent customer service

Pros

Ease in training new employees, very intuitive

Cons

Can't query database to run specific stats reports

Review Source

BP

Bethany P.  
Senior Operations Officer  
Hospitality  
Used the software for: 1-2 years

### "Up-to-date and easy to learn"

December 7, 2016

4.0

The customer support from day one had been impeccable. I appreciate the updates, the option for user feedback/feature requests, the tutorials and amazing customer service. I'm still working the kinks out of this software to make it work best for my company set-up, but I'm really satisfied with what I get for the price I pay. I love that I can access this from anywhere and thay clients can book online.

Pros

How easy it is to learn, the set-up, access from anywhere, p.o.s. option

Cons

Time clock, invoicing (I'd like to see what the customer sees...I'd also very much would like the option to attach notes to receipts...this has caused a huge problem with my clients not understanding what they were pre-paying for...if only I could attach a note )

Review Source

VR

Verified Reviewer  
University Recruiting  
Consumer Services  
Used the software for: 6-12 months

### "PetExec is brilliant"

January 24, 2019

5.0

Pros

How did I live without this before?! Especially moving to a new city for work, I didn't know how to find the best pet care. PetExec is incredible, they do it all for you.

Cons

Absolutely no cons. I love this service so much.

Review Source

AH

April H.  
Chief Program Officer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use and great customer service!"

December 7, 2016

5.0

We love PetExec not only for the features but for how easy it is to use. The staff can be quickly trained on its features so that you can get new hires started quickly. We also love the reporting that is available which helps us make changes to our operations since we know how we are doing. The customer service that PetExec provides is gold star and unparalleled by other software companies similar in size. Highly recommend using this software for Daycare, Boarding, and Grooming!

Pros

Features, reporting, ease of use

Cons

We also perform adoptions so it would be great if it handled animal management!

Review Source

AS

Alison S.  
owner  
Veterinary  
Used the software for: 2+ years

### "Customer support is the best!"

December 7, 2016

5.0

We've been using this software for almost two years and it keeps getting better. Frequent updates and improvements. It has so many features and options it can feel like a lot to learn, but support is available all the time and response to questions is almost instantaneous. We are a fairly small daycare/boarding facility. In the beginning I didn't think we would need such a dense, multifaceted program but we've definitely grown into it as our business has matured.

Pros

Customer support

Cons

not always intuitive, sometimes feels like a lot of clicks to get where you are going, steep learning curve

Review Source

LF

Les F.  
CEO  
Retail  
Used the software for: 2+ years

### "Love this software"

May 20, 2020

5.0

Great experience!! Highly recommend

Pros

Easy to use, great customer service, great value

Cons

Any issue we had in the beginning was addressed timely and professionally.

Review Source

Response from PetExec

May 21, 2020

Hi les! Thanks so much for reviewing PetExec! We are thrilled to have you as a valued packmate and that you are happy with our system and its functionality for your business. =)

PS

Paul S.  
Owner/ CEO  
Consumer Services  
Used the software for: 6-12 months

### "Functional and Flexible Software for Pet Services Industry "

May 22, 2019

5.0

Overall the system is very flexible. The customer invoicing and billing allows us to charge customers correctly every time.

Pros

Easy to implement, lots of great functionality and excellent online support. Reports are easily downloaded to Excel for greater analysis.

Cons

Some of the company level settings could be better described in documentation.

Reason for choosing PetExec

Dogtopia is moving to this platform for all stores.

Review Source

Response from PetExec

June 17, 2020

Thank you Paul for this review! We strive to enhance the system for our packmates every day! Our reports are one of the most raved about features in PetExec so we are thrilled that you love the accuracy and flexibility of the reporting. We are so happy to have you in our pack.

KT

Kristen T.  
Division Manager  
Veterinary  
Used the software for: 2+ years

### "I use Pet Exec 5 days of the week"

July 19, 2017

5.0

Pros

I was able to utilize it within a couple days of training. It's very user friendly and easy to navigate

Cons

Overall it's pretty user friendly and I've not had an issue worth complaining about. I have always been able to easily contact customer support with any issues that may arise.

Review Source

JG

Jackie G.  
Owner  
  
Used the software for: 2+ years

### "Satisfied for two years and counting"

December 16, 2016

5.0

From the initial set up PetExec has been incredible. Helping us to streamline our business by simplifying and automating the daily to-dos of running a doggie daycare. We've been a satisfied customer for over two years now and look forward to a continued relationship for many years to come. The system is easy to use, customer service is excellent (they make you feel like you're really part of the pet exec family) and I think my favorite thing of all is that the system makes us look really good to our clients! Thanks, PetExec for changing our lives by improving our business and the way we're able to operate.

Review Source

PH

Pamela H.  
manager  
Facilities Services  
Used the software for: 1-2 years

### "LOVE PET EXEC"

December 9, 2016

5.0

I love using pet exec at are work place. very easy to use, self explanatory any time that you have a question about anything at anytime there is always customer service available to help they are very quick on responding to any problems that you may run into or any questions you may have.

Pros

its very easy to use as well as very easy to train anyone on this program the way you have it set up, makes it very self explanatory.

Cons

wish the info would save that you have put in to the computer for a boarding dog. such as where you had them, if they were on kennel food or owners food. having to click different pages( having different steps on sighing a dog in) instead of just being all on one page

Review Source

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