# Page 7 | PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

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PetExec

4.6 (662)

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Last updated March 13th, 2026

# Page 7 - Reviews of PetExec

## Showing most helpful reviews

Showing 151-175 of 662 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aB

amy B.  
Owner  
Veterinary  
Used the software for: 2+ years

### "already recommended pet exec"

May 14, 2019

5.0

Very happy already recommended to a vet practice that was opening a resort and they are happy with you too

Pros

Easy to use. Easy feed back from customer care. Very common sense approach

Cons

It would be nice to apply negative daycare days instead of charging an actual dollar amount for the package user

Review Source

DC

Destiny C.  
Resort Manager  
Veterinary  
Used the software for: 2+ years

### "Great software"

April 6, 2021

5.0

Pros

Love the entire set up. Perfect for our boarding facility! great communication with the Petexec team

Cons

There was really not much that I found I don't like about the product.

Review Source

Response from PetExec

April 14, 2021

Hi Destiny! We absolutely love working with you and look forward to an amazing future! Thank you for being part of our Pack!

MJ

MARSHA J.  
President  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Most Valuable Business Tool"

May 21, 2019

5.0

Awesome.

Pros

Ease of use. I find the program to be completely intuitive. When in doubt, one can search the program and find their answers. If still unsure, there are tech helpers available online. This is the best service.

Cons

N/A Cannot think of a single flaw. PetExec covers all eventualities. They are thoughtful and address all predictable issues...and then some.

Review Source

BW

Barb W.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Comments"

May 18, 2019

5.0

Pros

Overall ease of use. Good customer support. Affordable.

Cons

Gliches occurring somewhat frequently. Laptop cache keeps filling in obsolete info. Customer service hasn't been able to resolve. Time difference, & no weekend hours makes it difficult to get in touch with CS.

Review Source

AR

André R.  
Freelancer  
Computer Software  
Used the software for: 6-12 months

### "A Very Simple PetExec Review"

July 8, 2022

5.0

Overall, PetExec is a great app to take care of your pet.

Pros

PetExec is great since I have a dog and to schedule a daycare it's extremely easy.

Cons

I have nothing to point out about this app, it works very well and it does what promises.

Review Source

Response from PetExec

July 11, 2022

Hi Andre! Thanks so much for your review. We are happy that you find it so easy to schedule with our app. Our goal is to give you the ease of scheduling and managing your appointments in the PetExec Mobile app. Please consider providing a review at the store where you purchased the app - Apple or Android. We would appreciate it a lot. Have a PAWesome day!

vN

vicki N.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Pet Exec Works Great!"

May 14, 2019

5.0

We find the owner Credits and Debts list is very useful. We love being able to text owners happy birthday messages for their pets! There is a place you can find a list of any specific thing you need to find on the pets you have in your system (such as expired vaccinations, breed type searches...)

Pros

We like that you can get to different places so many ways! It is pretty simple to use once you play with it a little bit. We love that you have the option to log into it from any mobile device as well if the computers at your business are all used up!

Cons

The customer service is sometimes not available during times that we have questions.

Review Source

RS

Ronald S.  
Director of Operations  
Veterinary  
Used the software for: 6-12 months

### "great value"

May 21, 2019

5.0

We used to have an older software and now we are able to better run our facilities using this program. We looked and while there are others on the market this one seemed the best option and value overall.

Pros

I love the usability of the program on a daily basis. Both executives have jumped in quickly to fix any of our initial issues.

Cons

I miss the days where software had good in person training....but that's no longer the present or future of software.

Reason for choosing PetExec

The personal service from Paula. It seemed with other companies there wasn't a lot of personal contact just the wanting to make the sale.

Review Source

AP

Adrienne P.  
Owner  
Retail  
Used the software for: 1-2 years

### "A Thoughtful Software for Daycarw Businesses"

May 14, 2019

5.0

The customer service is very quick to respond and they have a live chat available to ask questions throughout the day.

Pros

petexec thinks through all kinds of scenarios and provides lots of customizable options for how you run your daycare/boarding business.

Cons

Like all software systems not built precisely for your specific business, we have had to make adjustments to accommodate how the system works around our ways of doing things.

Review Source

EP

Eric P.  
Dog trainer  
Veterinary  
Used the software for: 2+ years

### "We love Pet exec"

May 25, 2019

5.0

We offer dog training and day care services and pet exec have a lot of different options for our company.

Pros

lots of features, options, great customer service

Cons

It take some time to learn how to navigate,

Review Source

Response from PetExec

May 21, 2020

Hi Eric. Thanks so much for your review! We are happy to have you as part of our pack!

KO

Kristine O.  
Owner  
  
Used the software for: 1-2 years

### "3rd Times the Charm! Finally a System that Works! "

December 16, 2016

5.0

We tried two other system before this and we are so thrilled we found PetExec! There are always a few extra things we wish it would do but over 95% of our needs are met and any questions or hiccups are quickly and efficiently supported! They update regularly and are always working to improve their program which is so nice to see! The packmated group page is a wonderful way to support other kennels, learn and help each other as well and they monitor it closely so you know help is just a click away. We will be sticking with PetExec!

Pros

Ease of Use, variety of options !

Cons

The reporting for bookkeeping could be better in the projected income options. Would love to be able to click a timeframe and see projected $.

Review Source

AB

Allison B.  
Dog Handler  
Hospitality  
Used the software for: 2+ years

### "Pet Exec Review"

April 3, 2019

5.0

Pros

When I used pet exec at the dog daycare where I work it was always very fast and user-friendly. It was easy to navigate through different accounts and it was easy to record payments, etc.

Cons

I do not have any major complaints about this software.

Review Source

VR

Verified Reviewer  
Paramédico  
  
Used the software for: Less than 6 months

### " PetExec sin duda alguna el administrador más complete del reino canino. "

June 14, 2018

4.0

Pros

Program very complete and easy to use special to attach it to our business providing us with the perfect tools to take control to happy term in dog daycare, with accuracy and precision allows us to carry out among other things the control of vaccines, boarding, appointments, etc.

Cons

It really gets a little complicated to get familiar with PetExec because of the breadth of its functions, generally when it comes to beginners with this program. Sometimes the updates is another cause of problems in terms of the functionality of the same.

Review Source

VR

Vanessa R.  
Front Desk Intake  
Consumer Services  
Used the software for: 2+ years

### "Couldn't do my job without it."

December 7, 2016

5.0

We have over 100 daycare pups at our center, in addition to over 15 grooming/bathing dogs and at least 15 overnight boarders on a daily basis. PetExec is the how I'm able to manage this many pups daily. I know at the touch of a keyboard exactly which pup is where. Feeding and special instructions are right where we can all see. We are able to text our customers thru Petexec to give them updates on their pups. Customer service/technical support are easily accessed thru a built-in chat. I've been super happy with them for the past 6 years.

Pros

Ease of use.

Review Source

Alex V.  
SEO Manager  
Hospitality  
Used the software for: 1-2 years

### "Reliable For What It Does"

January 17, 2019

5.0

Overall our experience has been nothing but positive. We demo'd three alternatives in the pet care management software niche and this by far) was the winner.

Pros

Our dog care centers at our resorts use this and it does exactly what it advertises. The UX/UI is streamlined, fast and the reporting is easy to use. When it comes to pet care, the options this provides are on point, and some recent rollouts they made actually made it faster to find the customer you're looking for, so they're definitely improving the product.

Cons

Slight learning curve on some areas of the software. Would be nice if they added a bolt-on eCRM feature or email marketing feature to send quick, stock design emails to customers, but other than that, pretty solid.

Review Source

RN

Rachael N.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "If you have a daycare, boarding, grooming facility you NEED PetExec"

July 29, 2018

4.0

Daycare package tracking, balance owed tracking. History tracking etc. ALL very important.

Pros

Love how easy it is to use and how much information it stores. The automatic email reminders are huge. The package tracking is a must have. I love the facebook group for support/ questions. Overall I love PE

Cons

So complex it takes forever to learn the entire system. Honestly I still probably don't use half the functions available. Maybe send a paper reference guide with purchase?? It's a little pricey but if I was using every function available maybe I wouldnt think that. Hence the reference guide.

Review Source

SD

Stephanie D.  
Front Desk senior  
Veterinary  
Used the software for: 2+ years

### "Been great for our business"

May 20, 2020

5.0

It has been a very helpful system that is easy to learn

Pros

How easy it is to navigate, and track necessary client information

Cons

The difficulty in making amendments to profiles and items

Review Source

Response from PetExec

May 26, 2020

Hi Stephanie! Thanks so much for the review! We love having you as a packmate!

SO

Shannon O.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing Product for any pet daycare or boarding center that gets better with time"

May 17, 2019

5.0

It has been a very positive experience, and with some quality of life changes that keep coming it will continue to be a very positive experience.

Pros

The raw amount of information and tools that we have at our disposal.

Cons

The learning curve and having no search bar for petexec functions like to pull up a report or to maintain a daycare package you have to already know where it is in the menu or go looking for it.

Review Source

AF

ADAM F.  
owner  
Veterinary  
Used the software for: 2+ years

### "It really does it all. Great management tool."

May 15, 2019

5.0

If there's a feature you'd like you send in a request and depending on frequency of similar requests they update it.

Pros

It's user friendly and handles most all activity.

Cons

Nothing really bothers me. An employee log in would be nice with payroll options.

Review Source

CD

Casey D.  
Supervisor  
Retail  
Used the software for: 6-12 months

### "Needs some work on features"

December 8, 2016

4.0

The experience for just plain daycare and grooming is very good. However, anything past that can get really confusing. I also am not impressed at all with the product services on Pet Exec. We have a small retail section at the front of our daycare and the set up for selling those items in pet exec is awful.

Pros

That we went from manually doing everything to a software program. It keeps all the dogs info in one spot.

Cons

The features are not set up well. Very confusing. Can't have more than one package in use at one time. Selling retail product is terrible. Monthly billing is virtually non existent.

Review Source

EN

Emily N.  
General Manager  
  
Used the software for: 2+ years

### "2016 PetExec Review"

December 12, 2016

5.0

I like that you guys make changes based on customer requests. I think the format is really easy to navigate once you have explored it. Every time you guys do an update there are always feature we appreciate.

Pros

how easy it is to navigate.

Cons

it would of course be nice to have more options to personalize the software, just due to the differences in they why this business can be run. That is also the reason why it wont be easy to allow for so many custom features.

Review Source

GW

Greg W.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Luxe Pet Resort Review"

December 7, 2016

4.0

There are a few things that are a bit quirky as I'm sure other pet care programs are. I've always been in contact with customer support to resolve any issues and to provide feedback. I've also submitted feature requests to PetExec such as being able to select a boarding package even if the dog is staying in a suite not associated with the package. Overall, I've been happy with the program.

Pros

I like how it is web-based and is constantly updated.

Cons

Some features can be confusing and time consuming.

Review Source

JW

Jason W.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "Easy to Use. EXCEPTIONAL customer service. "

April 6, 2021

4.0

Pros

It it easy to use. Super easy. There are multiple ways to do almost anything.

Cons

Sometimes, the answers aren't particularly intuitive. I find refunds, for example, to be exceptionally difficult to process correctly.

Review Source

Response from PetExec

April 20, 2021

Hi Jason! Thanks so much for reviewing Petexec. =) We are so thrilled to have you as a packmate. Your feedback helps us to develop our systems to be more intuitive for you. We appreciate you!

HM

Hayli M.  
Shift Lead  
Consumer Services  
Used the software for: 1-2 years

### "Great Software!!"

December 7, 2016

5.0

I love PetExec. Very easy to navigate and you guys are always updating with new feature. We can customize PetExec's Tabs that show on our main screen which is awsome. I love how you guys keep track and automaticly send out emails to our clients.

Pros

Easy to use and very customizable

Cons

I liked the color of your older version better. The new green version is harder on my eyes

Review Source

Response from PetExec

December 7, 2016

Hi Hayli, Thank you for your excellent review. Did you know we have 13 different color combinations for you to choose from? So if you are not into the green, we have many other color choices. 12 new PetExec color templates. Available from Company Preferences-->Application Preferences-->Miscellaneous. Have fun!

GG

Gino G.  
staff member  
Hospitality  
Used the software for: 1-2 years

### "Staff member using the system for about a year"

December 8, 2016

3.0

I did see a little issue with after searching a family's last name in the search browser. The results seem A little long and out unfiltered,but the main issue was the profile from the search being unable to schedule boarding from the browser,seems I have to go through manage owners sometimes to schedule. Other then that Love the program. -Cheers

Pros

simple uses,like the boarding setup and pdf info for each cat. Its very simple system with nice details for where I work, Which is a cat Hotel/grooming workplace. Since the last 2 or 3 patch updates on features give great sharpness to the program.

Cons

almost to simple and a few little issues.

Review Source

MR

MARYLISA R.  
Owner  
Veterinary  
Used the software for: 6-12 months

### "Pups at Play review"

May 28, 2020

5.0

Overall - great software

Pros

Has package features to keep track of session uses; cohesive

Cons

You have to open up tabs to get in and out of modules. Needs more accounting reports. Able to delete some transactions that should not be deleted.

Review Source

Response from PetExec

June 1, 2020

Hi MaryLisa! Thanks so much for your review and for being a part of our pack! We always appreciate your feedback. Please consider submitting feature requests for features or reports that you would like to see. We do look at each and everyone of them and where feasible, make changes. Our goal is to continue to make PetExec the best pet management software out there!

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