# Page 9 | PetExec Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is PetExec the right Kennel solution for you? Explore 662 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/92864/PetExec/reviews

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PetExec

4.6 (662)

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Last updated March 13th, 2026

# Page 9 - Reviews of PetExec

## Showing most helpful reviews

Showing 201-225 of 662 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KJ

Kahlil J.  
Co-Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great for keeping tracking of pet documents!!!"

September 18, 2020

5.0

Once you get an understanding on how to use the software it becomes simple and fun to navigate. The customer support is one of a kind and they will not rest until your needs are met.

Pros

Allows us to keep all of our pet's information stored in an easy to access online database. They frequently add features that customers recommend as well.

Cons

Sometimes the website can glitch and leave out a date or two but once you refresh it, then it will show up with no issues. It is most likely a temporary bug that will be fixed with following updates.

Review Source

Response from PetExec

January 5, 2021

Hi Kahlil! Thanks so much for reviewing PetExec! We constantly strive to provide your with the very best pet management system out there. Our goal is to support our new packmates through the transition to our system. And, we don't leave you on your own! We have customer support via live chat/email/phone for as long as you are a packmate. Thanks for being a valued part of our pack!

AP

Alyssa P.  
Dog Daycare Location Manager  
Retail  
Used the software for: 1-2 years

### "PetExec Review"

May 14, 2019

4.0

Pros

Ability to easily see everything up to date, and anything needing updated (vaccines, neutering, etc) is highlighted.

Cons

It adds any debts not paid for into your numbers, so throughout the day you need to keep track of all debts and credits to make sure all numbers match at the end of the night.

Review Source

TA

Trevor A.  
Front Desk Supervisor  
Hospitality  
Used the software for: 2+ years

### "Great Company!"

December 9, 2016

5.0

Love the company, the customer support is amazing. There are a few things I would change in the actual software, only because it would work for our company better, but overall great software and company!

Pros

My favorite thing about the software is the ease of it all, very easy to learn

Cons

I would love to be able to see more than just a week into the future onboarding by the kennel.

Review Source

ES

Erin S.  
Office manager  
Consumer Services  
Used the software for: 1-2 years

### "Dog training facility"

December 7, 2016

4.0

We started using the program almost 2 years ago and love it compared to the paper system we used to use. Features are easy to use but we wish there was some flexibility with the features. One example is the report cards. We would use this feature for both end of the day daycare and for our day training program but the report cards do not allow this flexibility. It would also be nice to do employee scheduling through petexec but our work week is Saturday through Friday and petexec won't allow this change.

Pros

Dog scheduling and billing features

Cons

How certain features don't allow mug flexibility

Review Source

KM

Katie M.  
Dog Trainer  
Veterinary  
Used the software for: 2+ years

### "Couldn't imagine working without it!"

December 15, 2016

5.0

Petexec is an integral tool in our company. Over the years it has updated to the point where a new employee can learn how to use it within their first day. The customer service is live and extremely quick, taking every concern or suggestion very seriously.

Pros

Ease of use

Cons

Needs better scheduling software for dog training facilities. Including private training classes and group classes.

Review Source

AD

Angela D.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Petexec Review"

November 7, 2018

4.0

Pros

Ability to keep track of everything in one place.

Cons

It is sometimes difficult to make manual changes to existing reservations.

Review Source

JT

James T.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Great Software"

May 17, 2019

5.0

Love the company and love the software.

Pros

Easy UI and customer support. Very easy to see who is scheduled for the day and future.

Cons

This is a very robust software and sometimes it can be harder to find what I'm looking for. But, just a quick chat with customer support and all is well.

Review Source

AH

Andrea H.  
Front desk Admin  
Consumer Services  
Used the software for: 1-2 years

### "Easy to Navigate"

April 19, 2021

4.0

Not sure

Pros

Easy to learn, everything is here where I need it.

Cons

once you delete something you cant get it back

Review Source

Response from PetExec

April 20, 2021

Hi Andrea. We are so happy that you are one of our amazing packmates. We love that you find it easy to navigate the system. Our goal is provide efficiencies for you so that you can focus on your furry guests! =)

KM

Kelley M.  
Part owner  
  
Used the software for: 2+ years

### "Awesome customer service "

December 7, 2016

5.0

We have been with PetExec since we opened our facility 4.5 years ago. Not only have we watched the software grow tremendously but Paul is ALWAYS willing to hear our questions and concerns and be the first to help out any way he can. We are very happy with petexec

Pros

The ability to request features

Cons

The few things we hav had issues with, Paul seems to fix in each update

Review Source

KH

Kelly H.  
owner  
  
Used the software for: 2+ years

### "PetExec Review!"

December 8, 2016

5.0

We are very happy with our Pet Exec software. It is easy to use and works very well in our kennel. I can't say enough about the customer service-Team they are always available and ready to help. Pet Palace Hotels highly recommends PetExec!

Pros

it's easy to use very user-friendly.

Cons

There are several ways to do the same thing and that can get a little confusing.

Review Source

NM

Natalie M.  
kennal manager  
  
Used the software for: 1-2 years

### "Use everyday"

March 15, 2018

5.0

Pros

Has options for every service. easy to sign dogs in and out, keep track of customers purchases and account info

Cons

it times out after 15 minutes. it would be nice if it stayed open a little bit longer to save time of logging in so often

Review Source

Response from PetExec

March 21, 2018

Hi Natalie, Thank you so much for the great review! We love working with you. You can adjust the timeout to be longer. Go to Menu > Company Preferences > Maintain Company Info > Session timeout and adjust timeout there. Thank you again for being a valued member of our pack.

Beth R.  
Proprietor  
Hospitality  
Used the software for: Less than 6 months

### "Great product"

August 13, 2018

5.0

Great customer service, the one-on-one training is essential.

Pros

Cloud based tool to manage your business

Cons

There is a learning curve but their customer support is EXCELLENT so you can get your questions answered quickly.

Review Source

Response from PetExec

August 14, 2018

Thank you Beth! It is our honor and pleasure working with you. We agree that the training is essential. We want to offer a variety of options which the coaches can help guide the process. We love having you in our pack!

JM

Jackie M.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Excellent!"

December 5, 2017

5.0

Pros

We like that it is easy to use, easy to for someone who has never used it to pick up, has every function we need and more. Support is efficient, helpful and quick.

Cons

Maybe more color options? Or have a color code for boarding reservations that don't have a deposit when you pull up boarding snapshot?

Review Source

JG

Jose G.  
Manager  
Veterinary  
Used the software for: 1-2 years

### "Useful Software for the Pet Industry"

May 14, 2019

4.0

Petexec has made my job easier in keeping track of the packages that we offer for daycare and boarding

Pros

I like the fact that it is client friendly and they are able to log in and track the progress of their pets.

Cons

The financial reporting system is not as detailed as I would like it.

Review Source

KT

Kristen T.  
Manager  
Chemicals  
Used the software for: 2+ years

### "PetExec is Great!"

December 7, 2016

5.0

I've used PetExec for almost 3 years now. It's great for our facility. Easy to use and has all the features we need.

Pros

User friendly

Review Source

TG

Tenille G.  
Business owner  
Consumer Services  
Used the software for: 2+ years

### "PetExec user review"

May 14, 2019

5.0

Pros

I like that is is web based and we get regular updates

Cons

Many button clicks for performing simple tasks.

Review Source

KB

Kristin B.  
Trainer  
Consumer Services  
Used the software for: 2+ years

### "Helped upgrade our whole operation!"

December 8, 2016

5.0

We used to hand-write the majority of our things, petexec made the difference. Once you learn all the in's and outs, it's very simple. The staff is very accommodating in adding features or suggesting an alternative if they do not have it yet.

Pros

Keeping track of records are easier!

Cons

There a few features I wish it had but nothing to complain about!

Review Source

CB

Chris B.  
Manager  
  
Used the software for: 2+ years

### "Pet Exec is an awesome software - can't imagine the Clubhouse without it! "

December 11, 2017

5.0

Pros

PetExwec is very easy to use, the support help desk is extremely helpful, the report functionality is very extensive , records availability

Cons

The ability to split a full day in a daycare package into 2 half days or combining 2 half days to make a full day would be helpful to our customers.

Review Source

BD

Bill D.  
Owner  
Defense & Space  
Used the software for: 2+ years

### "PetExec - critical for success"

December 7, 2016

5.0

After lengthy research we selected PetExec as our business system, and have used it since we opened our doors, two years ago. Since that day, it has proven invaluable in not only handling our routine business transactions, but also in managing our client/customer relations.

Pros

It has so many sophisticated capabilities to help me run the business.

Review Source

KB

Kelli B.  
Office Manager  
Hospitality  
Used the software for: 2+ years

### "Absolutely FANTASTIC customer service!"

June 8, 2017

5.0

Pros

Honestly, the customer service. It is seriously like calling a friend for advice each time. They are so friendly and understanding.

Cons

It is not totally user friendly, however, if ever there is a problem, you can call their customer service and they figure it out for ya with no issues.

Review Source

TP

Tammy P.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great software"

December 16, 2016

5.0

We have used PetExec for 2 1/2 years. It has been a wonderful program. The only thing we would like better out of it is more detailed reports for business planning/budgeting purposes.

Pros

Easy to use. Great customer service. Wonderful people run this company.

Cons

Some of the reports are a bit misleading. Too hard to explain here.

Review Source

Ushan Sasika G.  
Freelance Software Developer ( Part time )  
Internet  
Used the software for: 1-2 years

### "Perfect tool for Pet owners"

April 6, 2019

4.0

It is always helped me to grant the best care for my Pets and I'm satisfied with their customer service.

Pros

it needs simple steps for making a reservation for Pets.

Cons

Some features are a little bit messy and it shows slow processes.

Review Source

JG

Jonathan G.  
Certified Dog Trainer/Assistant Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Great System!"

December 8, 2016

4.0

I think PetExec does a wonderful job at responding to any questions/concerns in a timely fashion. The Technical support group has always been very patient and helpful with questions that my staff and I face.

Pros

Very easy to use. Can customize to create the ultimate, compatible system for staff.

Cons

The only thing I wish they would change is when you want something to change completely in the system (if PetExec does not support what you are requesting), you have to put in a Request to make changes. Upon that request, others have to share the same complaints as you for what you are requesting before your complaint will be reviewed.

Review Source

LC

Liz C.  
Manager  
  
Used the software for: 2+ years

### "Effective and efficient way of organizing our client information"

December 11, 2017

5.0

Pros

The ease of sending email reminders and updates, as well as the boarding by kennel feature and boarding snapshot

Cons

Organizing financial transactions can get a little messy since we interface with a card reader that is not directly connected to PetExec, but it works fairly well.

Review Source

LH

Lisa H.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Pet Exec Review- Taps & Tails"

April 15, 2021

4.0

confusing but figuring it out.. . Overall, Pet Exec offers a lot, but I wish the option to offer less was more availabe too.. file upload should be under the pet information, not the owners

Pros

organization of pet vaccination...that is it

Cons

The software also should not show parts of the software that my business does not use ex: meals. should not have to edit each individual profile to allow subscriptions.

Reason for choosing PetExec

membership subscription, but i am looking into more user friendly options.

Review Source

Response from PetExec

April 20, 2021

Hi Lisa, thank you for your review of PetExec! We appreciate your feedback. When you submit feature requests, our developement team always considers every single request. When it is feasable for the majority of our packmates, we do update/create new features. Thank you for helping to make our system the best in the industry! WE value you and your inputs. =)

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