--- title: "PetLinx Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PetLinx Software - reviews, pricing plans, popular comparisons to other Pet Sitting products and more." source_url: "https://www.capterra.com/p/92865/PetLinx/" page_type: "product" language: "en" --- # PetLinx Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PetLinx ## What is PetLinx? PetLinx is a professional and user friendly software package designed be the complete solution for pet grooming, pet boarding (kennel and cattery), and dog daycare businesses. PetLinx has been created to be as simple and clear to use as possible. You won't spend hours searching around our software to find the information you need! Backed up by FREE and friendly support, with improvements and new features being continually added, and very competitively priced. Try a free 30 day demo today! ## What is PetLinx used for? [Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Kennel](https://www.capterra.com/kennel-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/) Top alternative Featured Overall rating Based on 94 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PetLinx?[Manage this product listing](https://www.g2.com/products/petlinx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PetLinx 4.5 (94) VS. [4.6 (77)](https://www.capterra.com/p/143168/Kennel-Booker/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $94.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (94) Ease Of Use 4.5 (79) Value For Money 4.4 (73) Value For Money 4.7 (79) Customer Service 4.6 (91) Customer Service 4.8 (72) ## PetLinx alternatives [4.7 (80)](https://www.capterra.com/p/231681/BusyPaws/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [5.0 (62)](https://www.capterra.com/p/150536/Pet-Manager/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (61)](https://www.capterra.com/p/203713/Paw-Partner/reviews/) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (223)](https://www.capterra.com/p/136469/Gingr/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92865/PetLinx/alternatives/) ## FAQs about PetLinx Overview ### What problems does PetLinx solve? PetLinx solves time-consuming pet care administration by replacing paper cards and spreadsheets with faster booking, client records, invoicing, reminders, stocktake, and accounting reports. Boarding kennels, groomers, daycare operators, and front-desk staff benefit most by preventing overbookings, missed charges, scattered customer notes, and slow staff onboarding. Answer based on 65 reviews Overview ### Which roles and teams benefit most from PetLinx? PetLinx is most used by pet care business owners, directors, and managers who run kennels, catteries, grooming salons, and boarding operations. Leadership teams use it to oversee bookings, customer records, billing, and daily operations, while groomers and front-office staff rely on it to schedule services, manage pet details, and streamline client communication. Answer based on 84 reviews Overview ### What company size and specific industries is PetLinx built for? PetLinx is designed for small to mid-sized pet care businesses, including pet groomers in salon or mobile settings, pet boarding operations, kennels and catteries, dog daycare providers, dog trainers, and other businesses in the pet care industry. Features and Usability ### What are the key features of PetLinx? PetLinx includes core pet and client management tools like an animal database, customer history, photo management, and vaccine tracking, plus booking and boarding features such as appointment scheduling, calendar views, drag-and-drop rescheduling, and kennel allocation. Differentiating features include SMS and email reminders, invoicing, reporting, QuickBooks integration, and customization. Answer based on 53 reviews Pricing ### How much does it cost and what fees or limitations are included? PetLinx starts at $39/month for the Desktop plan, billed annually, with a free trial available. Cloud Standard costs 59/month and Cloud Multi-location 80/month; extra computers cost 13 each on Desktop and Standard. Reviewers often call it good value, though some mention pricey renewals, customization costs, and one-module limits. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does PetLinx integrate with? PetLinx integrates with 3 third-party platforms: Global Payments Integrated, Gmail, and TSYS Merchant Solutions. These integrations cover payment processing and email connectivity, giving PetLinx support for merchant services and communication workflows through the built-in catalog connections. Answer based on 2 reviews Getting Started and Support ### How easy is it to onboard and train a team on PetLinx? PetLinx is generally easy to onboard for small teams, with live online sessions, video tutorials, and documentation available. Reviewers say nontechnical staff, new businesses, and frontline groomers learn basic tasks quickly, while admins need more time for setup, email connections, customization, and less-detailed help topics. Answer based on 13 reviews Getting Started and Support ### What customer support options does PetLinx offer, and how do users rate the experience? PetLinx offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and professional, with fast answers and personalized assistance during setup, customization, and troubleshooting. Some report delays reaching technical support, often tied to time-zone differences, and occasional slower follow-up. Answer based on 33 reviews Pet and client management ### How well does PetLinx handle pet and client management? PetLinx keeps pet and client records organized and makes bookings, notes, reminders, and profile updates easy for many boarding and grooming businesses. Small operators often like the searchable records and flexible fields, though some find form customization limited, search behavior inconsistent, and certain edits or corrections awkward. Answer based on 22 reviews ## Features AI summary Based on 473 Pet Sitting reviews Capterra data shows that buyers of pet grooming software rank the following features as their top priorities: - **Appointment Management** (**67%** of reviewers rated this feature as critical) - **Appointment Scheduling** (**71%**) - **Confirmations/Reminders** (**64%**) PetLinx supports all three of the features reviewers value most: **Appointment Management**, **Appointment Scheduling**, and **Confirmations/Reminders**. Together, these capabilities help pet grooming businesses keep bookings organized, schedule services efficiently, and reduce missed appointments with timely client communication, allowing teams to manage daily operations with less manual follow-up. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Animal Database A repository of information about animals in an organization's care Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar PetLinx 67 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Animal Database: A repository of information about animals in an organization's care - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Mobile Grooming: Mobile pet grooming business that can work from different locations - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Pet Records: Provides basic CRM functionality by creating records for each pet and owner with relevant biographical, medical, and payment information. Also tracks grooming history and staff notes. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Catalog: Database containing accurate and up-to-date information on all operational services - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered --- Get Advice We can help you find the software with the features you need. Features 4.4 (75) 4.4 Based on 75 reviews ## Pricing Value for money 4.4 (73) Free Trial [View pricing plan details](https://www.capterra.com/p/92865/PetLinx/pricing/) Desktop $39.00 Flat Rate,Per Month It includes: - Bookings - Free Mobile App - Major Upgrades - Minor Updates - Pets - Unlimited Customers - Unlimited Support Cloud Standard $59.00 Flat Rate,Per Month It includes: - Bookings - Free Mobile App - Major Upgrades - Minor Updates - Pets - Unlimited Customers - Unlimited Support Cloud Multi-location $80.00 Flat Rate,Per Month It includes: - Bookings - Cloud-Based ( Windows - Free Mobile App - Internet Required - Mac - Major Upgrades - Minor Updates - One Module - Or Tablet) - Pets - Two Locations - Unlimited Customers - Unlimited Support Value for money 4.4 (73) 4.4 Based on 73 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (91) 4.6 Based on 91 reviews ## User reviews Overall rating 4.5 Based on 94 reviews Filter by rating 5(58) 4(30) 3(5) 2(0) 1(1) Mentioned topic Sorted by most recent MZ Michele Z. owner Veterinary ### "Petlinx review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 2, 2022 good Pros cost was cheaper then previously used software Cons certain features for multiple groomers not available Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) opened own business and cost was cheaper Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reasons for choosing PetLinx cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2022 Thank you for your review Michele, feel free to reach out to us with more detail on the extra groomer features you're after. and we'll see if we can help :-) BV Blake V. President Retail ### "It's ok." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 17, 2022 Pros RELATIVELY easy to use, though hard to train people on it. Cons It has quirks and reservations will often disappear. it's very easy to do the wrong day. it's hard to make corrections when things are entered wrong (payments, etc). it would be better if there were another way to notate the packages that clients have. the drop down is quirky when people pay in advance and have multiple packages. Reasons for choosing PetLinx don't recall it's been several years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 17, 2022 Thank you for your review. Please feel free to get in touch with our team as many of those things you mentioned may just require us to point you in the right direction :-). Reservations disappearing we have not come across before so again please get in touch so we can help you out. CW Cyndy W. Owner Veterinary ### "Daily Life" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2021 Been using this software for years. Its growing with our business. Pros Its easy to use, and fits into our business model. Without this software we would be back to a manual card system. The reports and daily lists are really great and help us to run our business smoothly. Integration with our accounts package is a definite plus. Cons Customising reports especially for cross table information is difficult to do Reasons for choosing PetLinx I can intergrate with my accounting package Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2022 Thank you for your great review Cyndy! MM Melissa M. Owner Consumer Services ### "Great software and fantastic support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2021 We have used this software for a few years now. I love how the developers continue to make it better. Pros The new update in 7 that sends boarding reminders with our cancellation policy attached. This will help cut down on no shows. Cons A way to input daily reminders for staff that will alert at a certain time Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 15, 2021 Thank you for your awesome review Melissa and great to hear you're loving the latest changes, it makes our day :-) ML Megan L. Owner Veterinary ### "Use friendly and customizable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 1, 2021 Pros I have a new boarding and grooming business and was looking for an easy to use software to keep client and pet records organized, create and modify bookings, send reminders to clients, and allow clients to request reservations. Petlinx has it all! I started with the built in tutorials which were very easy to follow along with for initial setup and getting to know the modules. Petlinx perfectly strikes the balance between being user friendly and customizable. It's very easy to access and update client information, as well as to customize lists and options. Employee setup is easy to use as well. Petlinx connects to Quickbooks. The online registration for clients to request services is user friendly and very easy for clients. Customer service/tech support is amazing. Any questions I had were usually answered via email usually within a few hours, and sometimes within minutes. The learning curve was minimal but it does take some time to get it fully set up and practice to become fluent in the program. I'm glad I had time to familiarize myself with it, customize all the data lists and options, create all my custom emails, and test it all before needing it. Cons Connecting my work email to send email confirmations and reminders to clients was not a tech skill I have done before and I needed quite a bit of help to find the settings in my email to allow Petlinx to connect. Thankfully there is a tutorial on the way! Alternatives considered [Ginger](https://www.capterra.com/p/151872/Ginger-Page/) [Kennel Link](https://www.capterra.com/p/92871/Kennel-Link/) [Paw Partner](https://www.capterra.com/p/203713/Paw-Partner/) Reasons for choosing PetLinx Petlinx seemed more customizable while still being easy to use. The menus are well organized. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 4, 2021 Thank you so much for your detailed review Megan, we're glad to have you with us :-) AH Ashley H. Head Canine Concierge Hospitality ### "PetLinx Review." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 4, 2021 Overall I thought the customer service has been great. We haven't been able to really use Petlinx to its full potential yet but when we finally switch over I am confident it will meet our needs. Pros It is customizable to your needs and the customer service has been very helpful. Cons Took a little time to get used to. We're still working on how to set up diet sheets like we'd like them. Reasons for choosing PetLinx I chose PetLinx because it was one of only a few pet service products that offered a desktop option rather than through the internet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 8, 2021 Thank you Ashley for your great review, and we're glad you've found our customer service has been helpful, we aim to please :-). If you need any help with anything as you transition across feel free to reach out. DB Dawn B. Owner Veterinary ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2021 Great software. Great customer service. They are always working on improvements which is great. Pros Easy to use. Really like the reports for accounting purposes. Cons They have an app that they are working on. Right now I have crashing problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 28, 2021 Thanks for your great review Dawn! With regards to the mobile app you may be using an early version of it, please ensure you install the latest update to resolve this. RI Ronnie I. owner/operator Consumer Services ### "grooming software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2021 I could not run my groomig business with out it Pros keeps me on track, easy to use and reaccuring entries is the best thing ever Cons reaccuring entries, keeping track of clients accounts and payments Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 28, 2021 Thank you Ronnie, great to have you as a customer :-) CL Cindy L. Professor Education Management ### "Pet Linx is a pleasure to work with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 I gave my computer students the assignment to look at software vendors to find a package for my daughter's dog grooming business. \[SENSITIVE CONTENT HIDDEN\] at PetLinx is very supportive of the project and I'm hoping that we'll be able to repay PetLinx with great promotional material. PetLinx supports their community Pros Friendly and supportive service provided by PetLinx Cons positive experience working with PetLynx Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 3, 2020 Thanks Cindy, we're always willing to help those making their first starts in the industry. Hope you get some great submissions by your students. RT Richard T. Director Retail ### "Petlinx user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 1, 2020 Over all would recommend as it does the job Pros Reporting is good, able to keep track of who owes money. Ease of use Cons Little on the expensive side - along with the subscription each year it comes at a cost. Purchased the network edition but now it won't communicate with the database and don't want to uninstall in case the backup doesn't work. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) [KennelMate](https://www.capterra.com/p/93402/KennelMate/) [Atlantis](https://www.capterra.com/p/92869/Atlantis/) Reasons for choosing PetLinx Standalone desktop version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2020 Hi Richard, thanks for your great review, we really appreciate it! Please see Quick Answers - General Questions on our Support page for information on getting the Network edition going again, and then contact our support team for help if you continue to have issues with this. [View all Reviews](https://www.capterra.com/p/92865/PetLinx/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Breeder Cloud Pro vs PetLinx](https://www.capterra.com/compare/92865-176356/PetLinx-vs-Breeder-Cloud-Pro) [KennelBooker vs PetLinx](https://www.capterra.com/compare/92865-143168/PetLinx-vs-Kennel-Booker)