Software Revolutions

PetLinx

4.5 / 5 54 reviews

Who Uses This Software?

Pet groomers (salon and mobile), pet boarding businesses, kennels and catteries, dog daycare businesses, dog trainers - any business with the pet care industry.


Average Ratings

54 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $449.00/one-time
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Software Revolutions
  • www.petlinx.com
  • Founded 2000
  • New Zealand

About PetLinx

PetLinx is a professional and user friendly software package designed be the complete solution for pet grooming, pet boarding, and doggy daycare businesses. PetLinx has been created to be as simple and clear to use as possible. You won't spend hours searching around our software to find the information you need! Backed up by FREE and friendly support, with improvements and new features being continually added, and very competitively priced. Download a free 30 day demo today!


PetLinx Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management

PetLinx Reviews Recently Reviewed!

It was easy to figure out without having to watch tutorials.

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That there is not a monthly fee to use software and you purchase it. There are monthly installments available too which is nice because money a lot of times is pretty scarce when just starting up a business.

Cons: Can't change invoices if you mess up on it at all. Good for keeping employees honest but should have administrative override with a password or something.

Vendor Response

by Software Revolutions on November 16, 2017

Hi Kim, thanks for your great review and we're glad you've found PetLinx easy to and financially affordable. With regards to invoices, yes invoices can be edited, please give us a call and we can show you how do that. We do have administrator access with logins and passwords in our Network or Cloud editions, so if you are interested in perhaps moving to one of those please get in touch as well.

Fast, simple and good integration for our business

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to invoice, email and sms clients from the package. Stand alone so no problem with data security. Easily backs up to external pen drive. No subscription fees. You own the product. Updates easily integrated. Easily see daily, monthly, yearly bookings.

Cons: Just needs a online booking code that can be put into a website(which is coming). I cant fault any of the product as it really does well at running a boarding kennel and our cattery.

Overall: Helps keep track of bookings and accounts

Vendor Response

by Software Revolutions on November 03, 2017

Hey Greg thanks for the awesome review, you rock :0. Yes we'll have the online booking system ready for you to use very soon!

Good product.

Nov 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to see what is coming in and out and kennel space. Quick and easy to use, has most information that is needed.

Cons: Freezes often. Shot records are hidden under the animal. Alerts aren't very easy to access. Invoices are confusing.

Vendor Response

by Software Revolutions on November 02, 2017

Hi Teresa, thank you for your review :-). Please get in touch with us so we can understand further the few issues you have had. Don't forget with the invoice you can customize it's appearance if needed to meet your needs.

There are a lot of updates that could be & someone in the industry should be consulted

Nov 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

Cons: unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

Overall: used as our schedule for bookings

Vendor Response

by Software Revolutions on November 06, 2017

As this reviewer has chosen to keep their details private we can't verify that they are an actual customer, but it does appear suspicious and we have asked Capterra to remove it. A strange comment that we need to consult an "industry professional", we would like to think our customers that we interact with on a daily basis are industry professionals :-)

Petlinx is very easy to use and easy to learn. Everything is very organized and easy to find.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like most about this software is that we can set it up the way we like it to be. If there are ever any issues it is very easy to get a hold of people at Petlinx to get help. It is a very straightforward program and it is very easy to learn how to do stuff.

Cons: The thing we like least is that we got the second software for our second computer at our shop and the second software is always having issues when we're trying to use it. We haven't tried to get help with fixing it yet because we have stopped using the second computer for now.

Overall: Being able to customize the software for what we need at our shop.

Vendor Response

by Software Revolutions on November 03, 2017

Hi Brianna, thanks for your great review we've enjoyed having Dapper Dogs onboard as a valued customer! Feel free to get in touch when you're ready so we can find out what's going on with your second computer, it may simply be a problem with your local network.

Mobile Pet Grooming

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application is easy to follow, somewhat idiot proof, a bit more than we really need and some parts we don't use.

Cons: I would prefer to update records immediately, in some cases that's not easy, when I reopen the application there are generally allot of updates to close out.

Overall: The ability to manage my business, keep calendar in sync.

Vendor Response

by Software Revolutions on July 18, 2017

Thanks for your review Jenna, I'm not sure what areas you are referring to in the cons section but please feel free to get in touch with us so you can explain further :-).

So far so good.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to customize fields and other fuctions. An intuitive interface makes learning how to use it pretty easy.

Cons: It's not free and it won't wash dogs for me no matter how hard I try. There is not much bad to say about Petlinx Software.

Overall: Help make running my business a lot easier.

Vendor Response

by Software Revolutions on July 13, 2017

Thanks for your review Terry! We'll get to work on that dog washing function :-)

Software that helps make my job easier!!

Jul 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There really isn't much that I don't like, so I would have to say that I like everything about the software, however I feel the customer support is top notch.

Cons: There is still glitches here and there through out the software. Most of them have work arounds, so it's never been a huge issue. One MAJOR thing I would like to see implemented, would be the ease of changing a client's information unknowingly. By using the FIND search option to find clients, if not careful, one can accidently change the client's info instead of completing a search.

Overall: Ease of scheduling and a nice neat package to hold and store client information

Vendor Response

by Software Revolutions on July 01, 2017

Thanks for your great review Scott, we're glad to have you as our customer! BTW to prevent changing client's details by accident, you may want to turn on the "Confirm before editing a record" setting in System Options. Thanks again :-0

Barragup Boarding Cattery

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to install, use and work your way around the software. Laurence has been quick to respond to emails and I'm looking forward to our conference call this week to really get me in the swing of it ... many thanks for a programme like this :)

Vendor Response

by Software Revolutions on April 20, 2017

Thanks for your great review Carole, and glad we could be of service to you :-)

Very good software for small pet hotel

Mar 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Big amount of information about customers and pets, vaccination and birthday reminder, online marketing.

Cons: Pure statistics

Overall: Perfect customer support, often updates for better works, good solution for small pet hotel, a lot of information about customers and pets.

Vendor Response

by Software Revolutions on March 02, 2017

We appreciate your great review and having you as a customer Daina. A¿i¿!

No more confusion!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Financial record keeping and clientelle files

Cons: Wish you could search for pet through the new appointment on calendar vs only clients last name.

Overall: We love Petlinx, so easy to use! I didn't even need to read the tutorial, it was so simple. I love that you can add a picture, so there's no more confusion about who is who. Our older and younger groomers picked it up in minutes! I love the rescheduling option for our weekly clients. Figuring out comps and monthly figures are a breeze now. I was also happy it had an outright price vs. monthly fees. Also had a very affordable payment plan as well!

Vendor Response

by Software Revolutions on February 26, 2017

Thanks for your great review and choosing PetLinx Julie! With regards to making a new appointment via pet name we may provide this in future :-)

Very Happy

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thankyou for a great product. I have trialed a few pet boarding software packages and found PetLinks suits our needs. Once becoming familiar with the forms I found it easy to navigate to the area / information that I required.
Any questions that I had were quickly responded to during the trial period.

Vendor Response

by Software Revolutions on February 01, 2017

Thanks Dave, glad to have you on board!

The program does more than I had hoped for.

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility.

Overall: We have been operating a successful boarding facility for 18 years with a database that we long ago outgrew. As my husband is an ex-computer engineer, we were reluctant to switch because we 'knew' that with any change of computer systems problems follow. Not so with PetLinx. I introduced PetLinx into our very busy business on the 1st January, so that I could link it with the financial quarter. So from day one, we made the program work hard and it hasn't let us down. We have found an astounding number of ways to make PetLinx aid us to save time, keep our customers informed and get on on top of repetition in the office. No more accidental overbooking, forgetting to get a deposit, forgetting to charge for a requested bath - or worse still, not doing a paid for a bath. Last night I even realized it could assist with a revamp of our fire evacuation plan for our pets. I believe that I have yet to reach the potential of this program. In addition, I would be remiss if I failed to mention the excellent customer service I have received. Trust a kiwi to be unfailingly kind, patient and always follow through. I requested quite a few changes in the program to meet our needs and each was done in a professional and timely manner. Thanks, heaps. We look forward to a long and enjoyable journey with PetLinx. Keep up the great work.

Recommendations to other buyers: It can be a bit tricky to get your head around at first - go one step at a time. Once you have taken the time to master the program, explore... as it is an incredibly flexible tool and can save you so much time in repetition for recording and invoicing.

Vendor Response

by Software Revolutions on January 31, 2017

Wow, what an awesome review Ray - we're lucky to have YOU as a customer! It's been a real pleasure dealing with you and we're glad our little changes have made all the difference for you. Here's to many more years ahead :-)

Great customer support

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The information available at a glance and ability to customize.

Cons: I am not really familiar with HTML code and this program allows to customize forms but I am not able to do that yet, although there is videos available to help..

Overall: Always a prompt response and takes suggestions into consideration and often implements it into next update. Thank you

Recommendations to other buyers: Wish the updates and renewals were a little less expensive..

Vendor Response

by Software Revolutions on January 28, 2017

Thanks for your great review Donna! The Report Designer that you're referring to doesn't use HTML code, it uses a point, click and drag interface similar to something like Microsoft PowerPoint. We'll be happy to help you this if you need further assistance.

Software review

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Overall: The software is easy to use and very helpful in running my business. Good customer service was a plus.

Vendor Response

by Software Revolutions on January 04, 2017

Thanks for your review John, glad to have you on board as a valued customer!

Overall good quality

Jan 04, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Grooming specific

Cons: Can't change the order of customer/pet/grooming information. For example, I don't take vaccination records so a lot of room wasted. Would like to be able to customize that space with things that are important to me.

Overall: Hard to get fluid in using it, especially entering in bulk data. Seems like it does a lot that I don't know about or make use of but is just too confusing to play with. Was also disappointed the email confirmation for customer appointments was not automatic.

Vendor Response

by Software Revolutions on January 04, 2017

Thanks for your review Lizzie, we don't provide for customization of the screens in PetLinx unfortunately. If you ever an help with any aspect of PetLinx please get in touch and we'll help you out :-).

Petlinx Keep it all Sorted

Dec 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and it's record tracking.

Cons: Doesn't automatically allow for price increases from a certain date.

Overall: Petlinx allows us to run our cattery smoothly and efficiently.
Standard emails are quick and easy to send and keep us in contact with customers.

Recommendations to other buyers: Very easy to set up and use.

Vendor Response

by Software Revolutions on December 04, 2016

Thank you for your great review Raylene :-)

Perfect Service

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I already tested the test version and was really surprised. The system has everything I need. The support is really great

Vendor Response

by Software Revolutions on November 23, 2016

We appreciate your review Patricia and hope you enjoy using PetLinx. Danke :-)

Good program

Nov 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Its a good program takes time to figure out. But some what easy to use, had the best feature I have found.

PetLinx keeps everything running smoothly.

Oct 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We're a small 16 room cat kennel but we can't imagine being without Petlinx. Whenever we have questions the online support is excellent, friendly and prompt. Petlinx is user-friendly and the available options are exactly what we need. Very highly recommended!!

Vendor Response

by Software Revolutions on November 22, 2016

Thank you Blythe and David, we really appreciate having you as customers :-)

Excellent Program

Oct 14, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Help and Support is brilliant, quick and always very professional. This is a dynamic program with updates and changes regularly you need to read the documentation to stay on top of changes - not always possible in small business. They are always very responsive to any queries or suggestions I make for new functions or options and provide excellent personalised help.

Vendor Response

by Software Revolutions on October 21, 2016

Thanks for your great review Jeannie! We appreciate having you as a customer. BTW If you ever want to catch up on the list of changes just go into the Help - About PetLinx option, then choose Version History.

Amazing support. Always over and above what is expected.

Oct 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: need to make separate entry for each animal in boarding if in separate pens. Would be easy if it had an option to make another booking for same dates and times.

Overall: Not that I have had many issues but the two times I needed assistance Lawrence was on the phone and working me through things within hours.
This is a great tool for boarding kennels big and small. Has a great reporting function that makes end of month super easy.

Recommendations to other buyers: Great value, better support. Trustworthy supplier.

Vendor Response

by Software Revolutions on October 01, 2016

Thank you so much for your great review Nerida! BTW you can create a booking using the same date and time now with the "Duplicate" option.

Keeps My Business Running Smoothly

Oct 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: I run a very busy boarding cattery with the capacity to house up to 200 cats.
Petlinx does everything I need and more.

Recommendations to other buyers: Customer support is fantastic.

Vendor Response

by Software Revolutions on October 01, 2016

Thanks for the great review Raylene!

Petlinx. A user friendly, practical and multi functional database.

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, fast navigation. Easy to train staff to use system. No limits to database records

Cons: Hard to say. Not a lot!

Overall: We have used Petlinx for many years after using the trial period. It has become and extremely useful tool for our business and has stood up to the growth that our company has experienced without failure. We have found the platform very easy to use and training our staff to use the system has always been easy. The regular updates are excellent and keep the program up to speed. Support is reliable, although its great to be able to say that its not often that it is required as the program runs so well it there is little need for the assistance!

Recommendations to other buyers: No

Vendor Response

by Software Revolutions on September 26, 2016

Thanks Alan, we really appreciate having you as our customer for the last 8+ years and look forward to many more!

Country Retreat for Dogs and Cats

Sep 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dedicated to looking after pets

Cons: A bit cumbersome when booking in at the moment but may get quicker when we get used to it.

Overall: We have tried several types of software to maintain data integrity to no avail. However this system seems better and the booking in system was a bonus and so we trialed both and are comfortable to use the booking system now.

Vendor Response

by Software Revolutions on September 15, 2016

Thank you for your nice review Helen, please feel to get in touch with us whenever you need help with anything :-).

Love PetLinx

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since I had used a similar product before this only had a small learning curve to figure out.

Cons: The upgrades can get a little spendy.

Overall: I like PetLinx so much cause it was cheaper then a product I had used at another shop but it was very similar in how it worked. Didn't want to have to relearn too much.

Vendor Response

by Software Revolutions on September 14, 2016

Thank you Shannon :-)

Well worth every cent

Sep 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bookings generating invoices

Cons: Nothing comes to mind immediately

Overall: Love this system, have had great support in times of need, and all Staff find it easy to use. Enjoy being able to personalise to suit my business

Vendor Response

by Software Revolutions on September 22, 2016

Thanks for the great review Karen!

Finally a user friendly software....

Sep 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -user friendly
-simple and easy to navigate
-great technical support

Overall: We tried quite a few softwares before choosing PetLinx. Ease of use and navigation, not overly complicated stuff that is found on some other softwares are some of the features that steered us in the direction of PetLinx :)

Vendor Response

by Software Revolutions on September 14, 2016

Thank you for the great review Sonia :-)

Petlinx AAA+++

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, upgrades fix little things as the program evolves

Cons: I would like to be able to delete or move a vendor or vet, for example if they close down or are no longer required into a seperate file so that the lists are showing currently used/needed entries

Overall: I started using Petlinx 2 or 3 in 2008, after a rocky start due to my lack of knowledge of computers and how they work I found Petlinx staff to be most helpful and always fast to respond to my questions and problems. I have just upgraded to Petlinx 5 and couldn't be happier, Having Petlinx in my salon has made a huge difference to my workload with me being able to download reports for my accountant as well as day to day tasks, stocktake is much easier as well, I love it:)

Recommendations to other buyers: Worth trying out before you buy, cost effective, easy program , Petlinx always looking at improving the system which is great for the user. Have a go at the trial version once you have mastered the system you will wonder how you managed without it.

Vendor Response

by Software Revolutions on September 13, 2016

Thanks very much for your great review Gail, we've appreciated having you as a customer all these years and trust we'll have many more! We've added you suggestion into our to-do list.

The best for your business

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to see your day in the calendar and to be able to just drag and drop appointments between groomer and even between days is important. There are reports for just about everything. Easy to use. Very quick tech support.

Cons: The retail end is a little lacking - but they are working on improving that as of the time of this review.

Overall: After downloading all the demos for all the software out there, we looked at speed and ease to use. Petlinx was by far the best all around software out there. When we noticed a quirk in the software we emailed them about it and they fixed it within days, we had not bought the software at this point. They are quick to listen to our concerns and suggestions to improve and implement them. So in 2005 we purchased Petlinx and have seen the product improve, grow and expand just as our business has grown. You can now have multiple locations from a single database and have centralized booking with the network edition. All the reports and letters that can be printed out can be totally customized to meet our needs. Through the years we have pushed this software to see what it can do as we have grown and it has always done the job for us. We are looking forward to see what's in the future for Petlinx. We do highly recommend this software to everyone.

Recommendations to other buyers: Before you buy any other software for your Grooming/Daycare/Boarding business download the 60 day demo and try Petlinx out, you will not be sorry.

Vendor Response

by Software Revolutions on September 01, 2016

Thanks for the great review Brian! We've appreciated having you on board for all these years and value your suggestions and know-how greatly. P.S free demo is for 30 days :-)

Pet friendly!

Aug 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeps an easy record of all the relevant information we require

Cons: When printing daycare lists, they are not in alphabetical order for the dogs names!

Overall: I find Petlinx very easy to use and have been very impressed with the updates that appear after we have flagged a feature that we would like to see added in. The support has been fantrastic from Laurence and his team!

Recommendations to other buyers: Try it and buy it!

Vendor Response

by Software Revolutions on August 07, 2016

Thanks Susan, we love having you as a customer :-). With regards to the Daycare Lists, remember you can customize any report in PetLinx and change the sort order.

Boarding Cattery use of Petlinx

Aug 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use.

Cons: Have had two issues, one being deposits, which has since been updated.
The second is that the system doesn't allow for price increases from a certain date. I have however found a way to update this and that is to put a high season rate as of the starting date of our new rate and will then update to current rates when we reach that day.

Overall: We have been using this in our boarding cattery for a year now. We can house up to 200 cats and find this great for allocating pens, keeping track of our customers and payments.

Recommendations to other buyers: I have had a couple of issues, one being me and another happened when we had a lightening strike (co-incidence or actual damage not sure). The second being an emergency as program was totally unavailable. Lawrence followed it through immediately and had it up and running for our afternoon opening.

Vendor Response

by Software Revolutions on August 01, 2016

Thank you for your great review Raylene, we appreciate having you as a customer! We'll take a look at the best way to handle your suggestion for handling price increases.

Petlinx Review by Tiptree

Jul 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Nothing stands out as a winning feature

Cons: The data from the dog and booking is not printable as a booking form . This still needs to be done manually

Overall: Petlinx was installed when I bought the business. I have submitted various suggestions and advised when options not working

Vendor Response

by Software Revolutions on July 13, 2016

Hi Julie, with regards to printing out the dog and booking - the Booking Card report in the Boarding Calendar provides you this information. Please get in touch if you need help with this :-)

Dog Days Hotel and Day Camp

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The calendar view of the boarding schedule.

Cons: Customizing reports is a little tricky and time consuming.

Overall: We love PetLinx! It's the only software we have found that works best for us! We love the ease of the software and the boarding schedule is awesome. Very user friendly. We have just recently started using the collar printing module and it works great, too!

Vendor Response

by Software Revolutions on July 06, 2016

Thank you very much Victoria, and we love having you as a customer!

Simple, stable and reliable !

Jun 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Updates, this software is updated regulary
-Tech support is really fast and open to suggestions to improve the software
-Really stable
-Simple and fast to use, i can add a new client and reservation in less than 1mn
-Report builder is powerfull
-Full demo version available

Cons: -French translation can be better (but useable)
-The main view (calendar) may be more customisable (eg box1,box2 with blue background color, box3,box4 with green background color ..)

Overall: We were looking for a simple but modern software for our boarding,
we live in France and we found many sharewares, many outdated softwares that use old technology and without support.
Then we tried PetLinx, we we're a little afraid to use an US program because US is not our main language but we were pleased to see that a French translation is provided.

Installation is really easy and the software is updated regulary, really simple to use but powerfull, without fancy gadgets that may overload the software.

Recommendations to other buyers: Don't loose tour time looking for the right software for your boarding,just test PetLinx then buy it, you won't regret it :)

Vendor Response

by Software Revolutions on June 19, 2016

Merci beaucoup Florent! We really appreciate your great review, and are glad you have found PetLinx to your liking. French is not our first language so please feel free to send through details to us of where the translation is not quite right, and we will get it fixed. Merci encore :-)

Complicated

Jun 01, 2016
3/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: The data organization part - keeping clients information and grooming history - works well. It took me a long time to figure out how to check out multiple dogs owned by a same owner, and to make a sprit payment. I lost some money because of that. I couldn't figure out in front of the customer, so I ended up let customer go without paying.
When I input the discription of services in Grooming tab, for some reason, duplicate information appears sometimes. It doesn't calculate in total price, which is good, but gets confusing when I look at the weekly sales at the end of the week. I still don't know why and how it happens.

Vendor Response

by Software Revolutions on June 01, 2016

Sorry to hear you have struggled with invoicing Mayumi, just remember if you're unsure with how to do something feel free to email or call, we're always available to help. With regards to duplicate services, there was an issue in an earlier version that we resolved so I suspect that you were using that early version. Please always ensure you install the latest update when prompted to avoid issues like this in the future.

Excellent software and customer service

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Petlinx since opening my business in May 2012. I started off with just the grooming package and then several months later added day care. I am not particularly computer literate and was concerned that without someone 'on the spot' to show me the ropes I would be confused but was surprised to find that I had no problems. It is a very user friendly system and Laurence is always available via email (bearing in mind the time difference) to answer any questions. The many updates over the years addressing issues that customers have raised is great.

Vendor Response

by Software Revolutions on June 01, 2016

Thank you so much Maeve for being a great customer! It's always a pleasure to hear from you :-)

At lot knowledge on to correct installation problems

May 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lawrence was very helpful it took him almost two hours to properly install my new updated version of Petlinx.

While to have like a brochure or something to maximize the performance of services for my customers.
Thank you for your support.

Vendor Response

by Software Revolutions on May 02, 2016

Hola Amneris, glad to be of service to help you resolve the Windows issues your computer was encountering. Hope you are liking the new version of PetLinx :-). We will contact you separately with regards to the brochure you are referring to.

Great choice

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Petlinx in our boarding and daycare facility. It is so easy to set up and use. They always respond quickly when we need help. Regular updates prove that they are always trying to meet their customers needs. We are so happy that we chose to use Petlinx!

Vendor Response

by Software Revolutions on March 31, 2016

Thanks for your review Stephanie, we're glad you chose us too!

Great service from the team

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Petlinx has been a great update for our business, Laurence and his team are always on stand-by to help with any edits, changes, or support. They are easy to get in contact with and quick at replying! Being able to customize Petlinx to suit our business has been a real walk in the park compared to other programs that can not be customized at all. Thanks Laurence and Team!

Vendor Response

by Software Revolutions on March 10, 2016

Thanks so much for the great review Nicole, we pride ourselves on our service and we always like talking with you and the Cat Utopia nannies :-)

Very happy with not being cloud based and tried others but this seems best!

Mar 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pro - not cloud based, reasonable pricing, ability to customise reports and forms prompt service

Cons - little bit complicated with multiple tabs and design function requires a bit of work

Vendor Response

by Software Revolutions on March 02, 2016

Thanks for your review Chris, please feel free to contact us with regards to the design function you mention and we'll do what we can to help.

The Best Appointment Software for Groomers

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent many months researching different appointment programs, and most of them just weren't suitable for us. After just 3 days of the 30 day trial, I knew PetLinx was the right program for us. I have not been disappointed. PetLinx is very easy to use and has completely changed how we do business. Lawrence and his team are great with customer service, usually responding within a few minutes to emailed questions and requests. You really can't go wrong with PetLinx. It's an awesome program created by great people who stand by their product.

Vendor Response

by Software Revolutions on March 02, 2016

Thank you for your great review Stephania, very flattering :-)

Fantastic service easy product to use

Nov 18, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Petlinx certainly has fulfilled the requirements that I had asked for, to run my new business with ease ¿¿¿¿

Vendor Response

by Software Revolutions on November 18, 2015

Thanks very much Mel, glad to be of service to you!

Very user friendly system and love the POS!

Nov 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great to have POS and booking contained in the one system. Especially love the fact that it interfaces with our accounting software Quick Books on line.

Vendor Response

by Software Revolutions on November 03, 2015

Thanks for the review Lyn!

Makes managing my kennels so easy

Jul 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: After trialling 6 different kennel management programs, I found Petlinx to have by far the most features that were important to my business. The amount of detail about pets and customers and the flexibility to easily create data lists and edit reports is fantastic. Managing bookings, customers and pets is all very easy from the main screen. Invoicing is very easy once you get used to it, but at first I found it a bit awkward when people paid a deposit or make multiple payments. My biggest problem is that I haven't been able to find a way to automatically change the rate when two dogs share a run as our runs are all the same size, so I just change it manually, but this does make the possibility of undercharging greater. All in all I think this is a fantastic program and the continual improvements that come through with the regular updates are great. Highly recommend this program to help you manage a boarding facility.

Vendor Response

by Software Revolutions on July 14, 2015

Hi Kim, thanks for your great review! You can set up automatic rate changes for multiple dogs by adding a rate variation in the Boarding Rates screen - we'll send you details on how to do this.

Everything to do with Petlinx is AWESOME!

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using Petlinx in May 2011 for my cat boarding facility at Arnold Creek Cat Retreat. I have been in business since 2004 and the Petlinx Boarding Program not only makes scheduling and recording client information easier it has helped me grow my business from 400 clients to 700 clients in just 4 years. My employees and I find the program easy to use and it saves us so much time that we can spend more time taking care of our boarders instead of writing notes to each other on bits of paper. I am not computer savvy and so I have occasionally had questions for the support team at Petlinx. I have been very impressed by the speed of their replies and grateful for their patience with my lack of knowledge. I wouldn't hesitate to recommend Petlinx to anyone considering starting a new pet boarding business or enhancing an existing one. It is simply the best!

Vendor Response

by Software Revolutions on July 14, 2015

Thanks for your great review Shirley! It's been our pleasure to assist you over the years :-)

Simply The Best!!

Jul 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Was worried about starting up the system referring to printed pages rather than having a human tutorial but that turned out not to be a problem. The other worry was the time difference between New Zealand and Ohio (they are 16 hours ahead) but all it takes is an email to get the support process kicked into high gear. Emailing a back up is the easiest way to show the problem and they have phoned me when the problem has not been resolved that way. 3 years later, I would not consider changing my software - Petlinx is very easy to use, the support is amazing and the numerous updates keep you right up to date. 5 stars!!!!!

Vendor Response

by Software Revolutions on July 02, 2015

Thanks Maeve, you're simply the best too :-)

Great customer service, even in the UK

Jul 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PetLinx offer great customer service. Their software is straight forward and well worth the money. Beware of other solutions that charge monthly/yearly. Definitely recommend.

Vendor Response

by Software Revolutions on July 02, 2015

It's great to have you on board Tom and Susie, and thank you for your review!

This program is perfect for my cat grooming and boarding shop.

Jun 30, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Wish it had cat grooming section, but can make it work.

Petlinx Experiences

Jun 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using petlinx since I first began grooming in 2002. Overall it is a great product and our business couldnt do with out it. It is easy to input customers an dogs and it holds alot of information about our customers and their pets. I love the SMS reminders!!! It would be great if Petlinx had a better POS interface, as at the moment we have to use 2 seperate programs to run my business, one for bookings and one for POS. We run petlinx on 3 computers and if we have every had an issue to support has been great!

Vendor Response

by Software Revolutions on June 04, 2015

Thanks Kim for being such a great longstanding customer of ours, we really appreciate it!

Very new at this, so, it looks very comprehensive and organized. I am doing tutorial and learning.

May 11, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I'm not very tech oriented, but it seems to be fairly straightforward -- I'm learning as I read and practice the boarding tutorial. Am hoping this software will enable me to keep a record of all my clients, income and other peripheral important services I want to provide my clients. It seems to be filling all the needs I have so far.

Vendor Response

by Software Revolutions on May 11, 2015

Glad to have you on board Donna! We'll be here to help if ever you need us.

Petlinx

Nov 27, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been using petlinx for the last 10 years. It is very user friendly. I would prefer a few less steps for checkout but ya can't have everything. Overall I think this is the best program out there. I have looked at others to see if I am missing any thing, and for the price and reliability I have the best!

Petlinx Software

Nov 26, 2013
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Before I bought any software to run our Pet Boarding business I actually downloaded three programs that I thought would interest me and our operation. I was looking for ease of use particularly as we have a constant turnover of employees being so close to a college town. Taking for granted that most of our vet techs were computer savvy, training time needed to be held to a minimum.

I found that Petlinx was the easiest program to work with. No complicated things to teach. I have had Petlinx from day one and I have not regretted taking the time to explore them all. It was a good decision.

All I can say is Thank You Petlinx. You have made my life easy with your reliable software. I have had zero problems and this software is over 10 years old.

PS. The reason for the 3 stars on customer service was the difference in time zones. Otherwise I would have given it a 5 star rating also.

PetLinx makes the adminstration of my business a pleasure!

Oct 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: PetLinx has greatly helped the efficiency of my business, I was using spreadsheets and cards before but the amount of time I have saved since I found PetLinx has been amazing. I tried a number of different products but none of them were as easy to learn and find my way around as PetLinx was - it does come with a tutorial but I have not had to refer to it once! Tasks such as making appointments, sending reminders (I send both SMS and email), checking my financial position, are all so simple to do. Oh and if you need it the support is great as well, fast and concise.
Cons: None that I can think of!
Overall: I couldn't work without my PetLinx, it has all the features I need and does it so well.