# Kennel Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kennel Link the right Kennel solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92871/Kennel-Link/reviews --- Kennel Link 4.7 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kennel Link Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews AB Andrea B Owner & Operator Dog Boarding KennelVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit.“ October 16, 2023 AB Andrea B Owner & Operator Dog Boarding KennelVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc)“ October 16, 2023 JK Jennifer K OwnerRecreational Facilities and Services, Self-employedUsed the software for: More than 2 years. “Kennel Link has the most helpful people and one email or phone call they are there to help your every need.“ September 5, 2023 JM Judi M OwnerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.“ September 3, 2023 AB Andrea B Owner & Operator Dog Boarding KennelVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We now average 52 dogs per day, and it has grown (mostly) well with us.“ October 16, 2023 AB Andrea B Owner & Operator Dog Boarding KennelVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software.“ October 16, 2023 SB Stacey B OwnerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Although we do not use all the features, we like that it is easy to use, easy to train someone with it and can be used very easily on my mobile phone.“ September 3, 2023 CH Chelsea H Camp DirectorConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site.“ September 4, 2023 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Lesley W. CEO Retail Used the software for: 2+ years ### "Pampered Paws Looks mitex" September 3, 2023 5.0 Kennellink has never let us down. Pros Excellence, easy of use, commitment to our business is high on Kennellink mind. Cons Kennellink is always the first to come out with new features and open to suggestions. Reason for choosing Kennel Link Comment to our business, ease of transition Review Source TK Tom K. Owner Consumer Services Used the software for: 2+ years ### "PupTown, LLC likes it..." December 13, 2019 5.0 It has run flawless since inception. Pros It was an easy conversion from a past program we had used. It is straight forward and presents things cleanly and professionally. I think I've called to get a few changes made and they were taken on in a positive manner. And, if I needed support I have always had a quick and understandable response. Previously we had a server based system. The cloud is failure free, fast and makes available on my phone too. Being able to go back and edit the account/billing screens is very helpful when a mistake in billing occurs. Cons The main page user interface is a little clunky when you first start using the program. It would be nice to be allowed to hide certain selections to further streamline the home page. We do not use special services at all but it always shows up upon check-in. We'd like to make check-in and check-out as fast as possible. We have upwards of 60 dogs coming and going during peak morning and evening times ( 3 hr span each) which makes 1 transaction every 4 minutes. Reason for choosing Kennel Link Easy to use, no fluff just straight forward operations, pricing was decent and it isn't really modular so you get what you need plus other options you choose not the supplier. Review Source Response from Kennel Link December 16, 2019 Thank you for taking the time to review Kennel Link. I'm glad the system is working well for you and that our customer support team is meeting your expectations! We are currently working on a new customer interface that will hopefully make your experience with our software a better one. It should streamline functionality and give Kennel Link a more modern look. Wishing you the best, The Kennel Link Team DB Deanna B. Owner Veterinary Used the software for: 1-2 years ### "outdated " December 12, 2019 1.0 It is a very out dated system Pros I don’t like the way it is set up, Not user friendly at all Cons it Is slow and outdated. You have to initial every single step and it takes forever to check in and check out pets, make reservations.... Review Source Response from Kennel Link December 14, 2019 Thank you for your review. We're sorry that the software is not meeting your expectations. We have really tried to make it easy to use, particularly for those with less computer experience. We are currently working on a new user interface that may make it easier for you to navigate and streamline the experience. We have the ability to make initials optional or required at any step of the way, so we would be happy to further discuss this option with you. We will reach out to you via email to resolve this and any other issues you may have. Wishing you the best, The Kennel Link Team MJ Myrna J. Owner Facilities Services Used the software for: 6-12 months ### "Customer Service! Human Contact at the Ready!!!" September 9, 2023 5.0 Overall, excellent. Very happy but it is attributed to the customer service support element, without it, we would have sought other options. Pros Customer service support. Crucial in a culture of electronic communication. Speaking with a human. Valuable. Cons Understanding reporting. Very well thought out for accounting benefit. However took me a minute and still trying to achieve proficiency. Review Source Response from Kennel Link December 9, 2023 Thank you for reviewing Kennel Link. It’s always nice to see our customers are satisfied with our system! You are correct that great customer service is crucial. Without excellent customer service, we believe a business suffers. That’s why we try and exceed your expectations in response to your needs. Please do not hesitate to contact us any time! Wishing you the best, The Kennel Link Team GT Gaby T. Owner/Manager Veterinary Used the software for: 2+ years ### "KennelLink works great for us" September 4, 2023 5.0 I use Kennel in all aspects of the business... from making reservations to analyzing growth patterns over the years. I think it's a very easy to use, helpful and resourceful site that could use a facelift. Pros I've been using KennelLink since I opened our facility. Unfortunately I have nothing to compare it. Through the years, I have learned to use and have really enjoyed discovered some of the features that are not used everyday like Stats, Room usage, etc. It's wonderful for our daily use and fills all of our needs Cons Being a visual person, my biggest desire for is for it to be more visually appealing. I know it's basically a database and it definitely looks like it, I just wish that it looked a bit more modern. Review Source DM Dawn M. Owner Retail Used the software for: 2+ years ### "Love Kennellink!!!" September 7, 2023 5.0 Pros Kennellink is the best online software that we have used. It's easy to maneuver and easy to learn. Everything is laid out perfectly! Cons There are no cons that we have found. \[sensitive content hidden\] at Kennellink makes everything super simple and can fix anything you want fixed. Review Source Response from Kennel Link December 9, 2023 Thank you for your review of Kennel Link. We are happy to hear that we are a great fit for your business! We have really tried to design an easy-to-use platform and glad that it’s working well. Please feel free to contact us any time with any questions you may have. Wishing you the best, The Kennel Link Team JW Jeffrey W. G? Retail Used the software for: 2+ years ### "Kennel link is amazing " September 3, 2023 5.0 No issues the KL team is always willing to help when needdd Pros The ease of use and flexibility and the movement to go forward with new I developed. Cons The training daycare is not separate from daycare Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Review Source MD Megan D. Owner Consumer Services Used the software for: 1-2 years ### "User-friendly, great customer service" June 1, 2023 5.0 Pros is simple to use and easy for new employees to learn. The modules are well-thought out. The reports are easy to navigate and understand. Payments and pre-payments are straightforward. Cons We wish there was a training module to go alongside boarding and daycare. The most difficult aspect was figuring out the check out system for daycare when clients did not purchase daycare cards. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/)[Paw Partner](https://www.capterra.com/p/203713/Paw-Partner/) Reason for choosing Kennel Link Demo option Review Source KF Katie F. owner Hospitality Used the software for: 2+ years ### "Kennel Link Review" December 12, 2019 4.0 It is a great value for what you get. :) Pros What I enjoy most about is the ease of use. Everything is very self explanatory on the website. When I have new employees start working they are up to speed on and have a basic knowledge of what to do within an hour. I love that I can view everything at any time. Cons I wish there was a way to block out specific times. Example: I am completely full with a dog LEAVING at 5pm but I have one ARRIVING at 8a. will show that there is an available kennel when in fact it is not available til 5p and will let me book the kennel. Then we are overbooked. If there was a way to pop up that we are full until said time or some way to black out times so you know when you have a free kennel that would be amazing. Also, if there would be a mobile friendly site or app, that would be amazing. I use my Samsung for everything and it is very difficult to access Kennellink on that screen for a website. Review Source Response from Kennel Link December 14, 2019 Thank you for taking the time to review Kennel Link. We are happy to hear that it is easy to use and meets your needs. Being web-based is one of our key selling points and we are glad that you enjoy this feature. We understand your concerns about overlapping reservations during check-in/check-out times. We will explore updating this process in future versions of Kennel Link. Wishing you the best, The Kennel Link Team JM Jasmin M. Salon Manager Veterinary Used the software for: 6-12 months ### "Great for booking" April 29, 2022 5.0 was great for booking when booking Grooming appointments was all we needed. Once we expanded we needed more features to accommodate our Daycare, Training Classes, and ability to text Customers via the booking system Pros This booking system has all the things needed to create detailed customer profiles, as well as pet profiles, very easy to use, easy to book reservations. Nice Booking system with out all the bells and whistles, it's straight to the point. Cons No live chat support No automated confirmations for Customers No customizable features Review Source Response from Kennel Link May 6, 2022 Thank you for your review. I'm glad that our system works well for booking your grooming reservations. Although we don't have live chat support, we are available by phone and email 365 days a year. We are available to answer any questions you may have. We do offer automatic email reservation confirmations and also, with our optional texting feature, texts can be sent automatically when a reservation is made, as a reminder for an upcoming reservation, when a grooming appointment is completed, or to remind your customer of expiring vaccinations. You can also send out "Thank You" texts after a pet has checked out. The texting feature is very flexible and the messages are customizable. Also, we offer a daycare module where you can make reservations, track daycare packages, and check pets in and out. We would love to talk to you about how these features might help you in your day-to-day business. If you are interested, please give us a call. Wishing you the best, The Kennel Link Team SB Stacey B. Owner Veterinary Used the software for: 2+ years ### "Pet Castle Resort Review" September 3, 2023 5.0 Always reliable, easy and user friendly, customer service is excellent. Pros Although we do not use all the features, we like that it is easy to use, easy to train someone with it and can be used very easily on my mobile phone. Cons I do not like how to make an appointment for grooming. It seems like it could be more streamlined. Review Source RJ Rochelle J. Owner Consumer Services Used the software for: 2+ years ### "Love this product!" September 4, 2023 5.0 Pros Ease of use and easy to train new people to use it Cons A lot of clicks to make a simple appointment Review Source JT Joe T. Owner Veterinary Used the software for: 2+ years ### "Kennel Link is Awesome " December 13, 2019 5.0 Pros I love how KL helps me keep all of my information in one place. It is essential to running my buisness and having all the client information I need at my fingertips is a great asset. Cons What I like the least is the amount of prompts and screens you must go through to do things within KL. It could benefit from being streamlined. Review Source Response from Kennel Link December 14, 2019 We appreciate your review. The goal of our software is to make running your business easier, so we are glad to hear that Kennel Link has worked well for you. We tried to design the software so that anyone could use it regardless of their experience with computers. That way, new employees can learn the ropes faster. That's why we guide you step by step through each process. We are currently working on a new customer interface that will hopefully make things more streamlined. Wishing you the best, The Kennel Link Team JH Jessica H. Owner Veterinary Used the software for: 2+ years ### "Easy to use " December 12, 2019 4.0 This program is pretty simple to use vs other programs of the same industry. Pros It’s very simple to use and can’t be taught very quickly for new employees Cons It would’ve helpful to be able to undo a charge or day deduction in the daycare section. For example if you check a dog in a charge them by accident you can’t undo it, you have to delete everything then go and ad me a day back. Review Source Response from Kennel Link December 14, 2019 Thank you for your review. We're happy that your new employees are able to learn the software quickly. We understand your frustration with the inability to undo charging customers for daycare. We will consider that feature in future software updates. Wishing you the best, The Kennel Link Team AD Amy D. Manager/Owner Hospitality Used the software for: 2+ years ### "Dog Boarding, Daycare, and grooming at Deb's Doggercise" December 12, 2019 5.0 Pros I love how we can integrate online reservations into our website and how we can use it for boarding, daycare, grooming, and all the reports available Cons The billing can be confusing at times with the different Review Source Response from Kennel Link December 14, 2019 We appreciate your review. We're happy that our Public Access feature (online boarding reservations) is working well for you. We are sorry that the billing is confusing to you. We'd love to discuss it further with you and answer any questions you may have. 877-789-5465 Wishing you the best, The Kennel Link Team JG Jessica G. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Affordable, Versatile, Easy to Use Software" December 12, 2019 5.0 is always understanding and willing to work with any changes we need or any issues that may present themselves. I thoroughly enjoy the company and the software. Pros I love the ease of use. Everything can be learned by clicking around and getting a feel for the software. Cons I do not have anything negative to add at this time. Reason for choosing Kennel Link is affordable and they get to your request quickly. Review Source Response from Kennel Link December 14, 2019 Thank you for your kind review. We have made every effort to create user-friendly software and are glad to hear that it is working well for you. We are so happy that Kennel Link meets your expectations. Wishing you the best, The Kennel Link Team BZ Beth Z. Owner Facilities Services Used the software for: 2+ years ### "Very Happy User" December 12, 2019 5.0 Pros Ease of use. Keeps track of all my customers, services and billing. Very good technical support! Cons I do wish there were more options for service providers for taking payments. Review Source Response from Kennel Link December 14, 2019 Thank you for reviewing Kennel Link. We are pleased to hear that the software is easy for you to use and that our customer support satisfies your needs. We continually work with our card processor trying to improve our services. Wishing you the best, The Kennel Link Team JB Jaclyn B. Owner Hospitality Used the software for: 6-12 months ### "Simple efficient software " December 12, 2019 5.0 It has been a Pleasure using their system, makes my life easier everyday Pros Very user friendly and simple to use. I Like The simplicity of the design Cons I wish it had a better way of making you aware that clients vaccines are expired Review Source Response from Kennel Link December 14, 2019 Thank you for reviewing Kennel Link. We're glad that the software is working so well for you. We are offering a new texting feature that can automatically text your clients when their pets' vaccinations are coming due. We'd be happy to discuss this feature with you further. Please give us a call! 877-789-5465 Wishing you the best, The Kennel Link Team TC Toni C. Owner Used the software for: ### "I have been using Kennel Link since I opened my business in October of 2006." August 4, 2015 5.0 is a life saver when scheduling boarding visits. It keeps us from making mistakes, which would happen if we relied on everyone that takes a boarding reservation to write that visit down by hand. We take the call, check Kennel Link, make the reservation. Simple as that. I do a lot of rearranging of visitors, so that everyon can have someone to see when they are boarding. Kennel Link makes this easy to do, also. I DO have to lie to it to get it to let me check a dog in and a dog out on the same day. Kennel Link will not let you double book a kennel, so I make the visit one day short and then just make a note of it. The assurance that you haven't double booked a kennel makes up for it though. Customer Support is awesome!! I have only had to call them 2 or 3 times in 9 years and each time my issue has been resolved very quickly and they are happy to help! I haven't even thought about changing from Kennel Link. I am very pleased with how they help my business run smoothly. Review Source MT Michael T. Manager Used the software for: ### "Great Software, User Since Aug. 2009" August 3, 2015 4.0 Our dog business has been using for 6 years. The software has been great and handles all of our daycare, boarding, grooming and retail needs. Only our training is a little tricky as it does not have it own section. I love that it is web based and I can check it on any computer, smart phone or tablet, from anywhere. Plus I never have to worry about losing my data if my computer crashes. The system is easy to use and new employees take minimal training. Cindy and Brad are always just a phone call or email away. Have received answers late at night and on weekends. They listen to my business concerns and are always helpful in achieving an answer. I always recommend Kennel Link to other businesses in the industry. Review Source EB Ellyn B. Owner Used the software for: ### "Amazing Software!" April 15, 2015 5.0 Our dog business has been using for 10 years. The software has been great and can handle all aspects of my business. I love that it is web based and I can check it on any computer, smart phone or tablet. Plus I never have to worry about losing my data if my computer crashes. The system is easy to use and it doesn't take much time at all to train new employees in it. Plus there are always helpful updates. The customer service is outstanding as well. Cindy is so knowledgeable and always has great ideas for my business. I always recommend Kennel Link to dog businesses who are researching software. Review Source CD Carole D. Owner, Managing Partner Used the software for: ### "We love it...." November 10, 2014 5.0 Brad and Cindy are fantastic at the customization for individual business needs! It's an easy to use system, and easy enough to figure out. Would love it more if they offered some training videos for employees, and/or a training manual, but for the price and customer service, it can't be beat! Review Source Response from Kennel Link November 10, 2014 Our video library is growing and can be found in our channel on YouTube. See http://www.youtube.com/channel/UCzawOLjK8O4uxgFOEomQ-Ew SP Sherry P. Director Used the software for: ### "My experience with Kennel Link has been absolutely wonderful. " April 15, 2015 5.0 We are a non-profit Senior Dog Sanctuary and we do short term care of dogs to earn the money to run the Sanctuary. I have been struggling for years to keep track of everything on an Excel spreadsheet. I was a little leery of getting a program but has been awesome. It has made my life so much easier. The support is beyond excellent!!! Review Source CS Carol S. Used the software for: ### "Most User Friendly Software" May 29, 2014 4.0 They cover most of the bases, but could stand to have a training module. Otherwise I love the program. Staff can just start clicking around and figure out how to use it - the easiest by far to train staff on. Review Source JM Judi M. Owner Veterinary Used the software for: 2+ years ### "100% Satisfied With Kennel Link " September 3, 2023 5.0 We haven’t had a bad experience with at all. They’re always on top of everything, and will instantly work at solving any problems that may arise. Pros Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill. Cons There’s really not anything that I don’t like about . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.