# Page 2 | Kennel Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kennel Link the right Kennel solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92871/Kennel-Link/reviews --- Kennel Link 4.7 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kennel Link ## Showing most helpful reviews Showing 26-50 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Andrea B. Owner & Operator Dog Boarding Kennel Veterinary Used the software for: 2+ years ### "Decent software for a decent price" October 16, 2023 4.0 We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs a day was the norm. We started with basically no money and KennelLink was amongst the least expensive softwares available at the time. We now average 52 dogs per day, and it has grown (mostly) well with us. There are some things that make it a little more difficult with more dogs and at one point we considered moving to Gingr, but the integration process would have taken up way more time than we had so we ended up staying with KL. We aren't super unhappy with it, just felt that perhaps we had outgrown its functionality. We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software. We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit. We have never used the grooming section, just day care and overnight boarding. Pros Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in Cons Can't edit an overnight reservation (as far as which dogs are scheduled) so you have to cancel/rebookRed flags on owner's account don't show up when making reservation No way to automatically keep a customer's fixed rate (i.e. military discount)No day care billing option other than the "card" system which doesn't work efficiently in a tourist area.The day care billing is not very user friendly.When a customer has a day care card, it is very difficult to find a record of when their dog has attended. There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved.Booking multiple, non recurring day care dates is absolutely inefficient and time consuming. Can't charge along with mass daycare check in - seperate step, so why bother? You still have to go to the individual account.No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc) Reason for choosing Kennel Link Initial price for a new business Review Source Response from Kennel Link December 9, 2023 Thank you for your review. It’s true if you want to add or remove a pet from a reservation, you need to recreate it. You can, however, edit every other aspect of a reservation. Regarding the customer flag, there is a pop up when making a reservation or checking the pet out. Maybe you have pop-ups blocked? It’s not possible to retain a fixed price with a specific customer but you can add a note in the Name Extras field such as Military, Senior, etc. That note shows on every report and when making a reservation. When utilizing the Who’s in Daycare report, you can check dogs in, charge for their visit and check them out. You can see all future daycare reservations for a customer by clicking on Edit/Delete Reservation. This will show you a complete list. To see attendance, you can click on Card History. We offer online reservations for boarding and daycare where your customer can make reservations quickly and easily. I hope this helps. Wishing you the best, The Kennel Link Team JK Jennifer K. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Kennel Link" September 5, 2023 5.0 This program has grown with my business and I consider my self lucky to have found them Pros I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them Cons I would like to be able to use other companies for credit card integration Reason for choosing Kennel Link Love the auto backup and the hands on help I receive anytime I have needed it. Review Source Response from Kennel Link December 9, 2023 Thank you for your review. We are truly happy that Kennel Link is working for your company! We strive to provide great customer service and are glad that we are meeting your needs. Although we only integrate with one card processing company, you are free to use any processor you’d like. It’s true, however, that you do lose some great benefits by not using our processor (ease of use, saving cards on file, automatically recording payments when cards are processed, etc). Please let us know if you have any questions or if we can help in any way. Wishing you the best, The Kennel Link Team AT Andrey T. Owner Consumer Services Used the software for: 2+ years ### "Pet Boarding Made Easy" December 16, 2019 5.0 I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch. Pros Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on: 1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link. 2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world. 3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately. 4. Superb Customer Service. I called \[SENSITIVE CONTENT HIDDEN\] or \[SENSITIVE CONTENT HIDDEN\] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have. 5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires. Cons It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc. Reason for choosing Kennel Link The feature that sold me over was ease of use. Training can take time that I don't have enough of. Kennel Link is intuitive, simple to use and I would recommend them to anyone. Review Source Response from Kennel Link December 19, 2019 Thank you so much for your detailed review of Kennel Link. We are happy that the software is working so well for you! You can sort most reports by clicking on almost any column header ascending or descending. Hopefully this will help you organize reports in a more efficient manner. As you stated, we have a backup server that enables you to continue using Kennel Link in the event that issues arise with our primary server. This allows us to provide uninterrupted access to the software. We appreciate our long-standing relationship and look forward to working with you in years to come. Wishing you the best, The Kennel Link Team CH Chelsea H. Camp Director Consumer Services Used the software for: 2+ years ### "Kennel Link is great!" September 4, 2023 5.0 Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come. Pros Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained. Cons This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :) Review Source Response from Kennel Link December 9, 2023 Thank you for your glowing review. It’s fantastic that Kennel Link is working so well for your business! It’s always great to hear that we are succeeding in making kennel management easier. Just to let you know, we only have software for kennels, doggie daycares and grooming shops. That’s it! We have not branched out to other industries. Wishing you the best, The Kennel Link Team Chris T. VP Veterinary Used the software for: 2+ years ### "Excellent product with out of the box ease of use!" December 12, 2019 5.0 We run our daily operation through KennelLink and have been for 10+ past years. Pros KennelLink is so user-friendly. It's intuitive with no learning curve. Cons It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/)[Atlantis](https://www.capterra.com/p/92869/Atlantis/) Reason for choosing Kennel Link KennelLink was by far the most intuitive and easiest to use. Someone with little to no computer experience could pick it up and use it in no time. Review Source Response from Kennel Link December 14, 2019 Thank you so much for your review! We pride ourselves on the ease of use of our software. We are glad the current interface is working well, but we are also in the process of developing a more streamlined user interface that will have a more modern appearance. Wishing you the best, The Kennel Link Team SA Stace A. Owner Veterinary Used the software for: 2+ years ### "We Love Kennel Link" December 13, 2019 5.0 We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on. Pros We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced Cons There isn't anything i dislike about Kennel Link Reason for choosing Kennel Link An employee who came to work for my facility had used kennel link before and told us of all the benefits. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) Gingr couldn't figure out our pricing structure. Customers were being overcharged for additional dogs. It was a customer service nightmare. Review Source Response from Kennel Link December 14, 2019 Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you! Wishing you the best, The Kennel Link Team JAQ Jay Ann Q. Owner Veterinary Used the software for: 2+ years ### "Excellent" December 16, 2019 5.0 Excellent - love that everything is backed up securely by Kennellink on their secure servers. Accounting information totals literally take seconds to access for any time period from daily to yearly including past years. Pros I really love how responsive the people at Kennel Link are. They answer the phone and/or emails promptly and take care of any requests I have immediately. Very friendly and knowledgeable. The software is very comprehensive and easy to use. The new texting feature is awesome. The kiosk for credit card processing has more than tripled the amount of tips since it is quick and easy for customers to choose a percentage. Cons Can't think of any negatives at the moment Review Source Response from Kennel Link December 19, 2019 We appreciate your review of Kennel Link. We are happy that your experience has been positive! It is a pleasure working with you. Wishing you the best, The Kennel Link Team KJ Katybeth J. CEO Consumer Services Used the software for: 2+ years ### "Kennel Link(s) us to out customers " December 13, 2019 5.0 Simple, dependable, strong communication and outstanding customer service. They offer what we need. Pros Camp Run A Pup has been using Kennel Link for over 10 years. We have space for about 50 dogs, both boarding and day camp. Kennel link fits are needs because it is simple to use. The customer service is extraordinary. And they keep updating and improving the software. Cons I'll admit it isn't the prettiest software out there, and it doesn't have a lot of bells and whistles, but those things aren't important to us. Customer service, improving and growing, and dependability are essential to us. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Kennel Link Ease of use and customer service. Review Source Response from Kennel Link December 16, 2019 Thank you for your review. It's a pleasure to hear things are working well for you! We are working on a new customer interface that will hopefully give Kennel Link a more streamlined and "pretty" appearance. We look forward to serving you for years to come. Wishing you the best, The Kennel Link Team DM Dana M. Owner Veterinary Used the software for: 2+ years ### "Meets all our needs!" January 3, 2020 5.0 I like the ease of using KL. I have tried out several other products and never found anything that met our needs better. They are constantly updating and upgrading the product also, and I've enjoyed watching the product evolve over the past twelve years. Pros I like the simplicity of this software. We do not utilize the more complicated functions because we are only a daycare and do not do boarding. This allows us to schedule 90 dogs per day for daycare, look at past history, and reserve dogs for upcoming days. We've been using this software for about twelve years. Every now and then I look into other products and have never found anything that suited our needs better. Cons The dogs each day are categorized by if they are morning, full day or afternoon and I wish they were just alphabetized. Review Source Response from Kennel Link January 6, 2020 Thank you for reviewing Kennel Link. We are glad that it is working so well for you! Regarding the daycare reports, you can alphabetize them by pet name or customer name just by clicking on the column header. Hopefully this will make the report more usable for you. Also, as you grow, we can add more daycare capacity at any time. Wishing you the best, The Kennel Link Team JW John W. Owner Veterinary Used the software for: 2+ years ### "KCS Review" September 3, 2023 5.0 Pros For kennel use it is easy to use on the desktop, cloud based, and affordable Cons Most important is cell phone use. If it was easy to use this product on a cell phone then we could do most of our work anywhere. Reason for choosing Kennel Link Cost, I only need kennel solution Review Source MG Max G. Owner Hospitality Used the software for: 2+ years ### "Been extremely happy for 18 Years" September 4, 2023 5.0 We have been extremely happy with KL especially the accessibility of support when needed. \[sensitive content hidden\] have a "where there is a will, there is a way" approach to supporting their clients! Pros Online accessibility, analytics tools and customer service. Cons When weighing pros and cons, really no comparison. Reason for choosing Kennel Link Online functionality. Review Source JK Julia K. Owner Accounting Used the software for: 2+ years ### "Great Service" September 4, 2023 5.0 It's been amazing and I can't see myself going anywhere else. Pros Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing. Cons When you hit the back button when making a reservation, you have to start all over. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/)[PetDesk](https://www.capterra.com/p/166086/PetDesk/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing Kennel Link The customer service, ease of use, and better price Review Source SS Sarah S. Owner Veterinary Used the software for: 2+ years ### "Kennellink review" September 3, 2023 5.0 Pros It is very user friendly at a very good price. Cons My biggest issue is that its only compatible with one cc processor. We use Clover and Kennellink doesn't sync with it, so we're forced to manually enter cc payments. I feel as though this is the biggest issue for us. Reason for choosing Kennel Link Price Review Source RS Rhonda S. Owner Veterinary Used the software for: 2+ years ### "Review " September 3, 2023 5.0 Excellent…no issues Pros Great tech support, very friendly staff and are always able to resolve questions or give valuable directions in the use of Kennel link Cons It’s in the USA for the money exchange from Canada is a bit more expensive but not to the point I consider it’s overpriced Review Source WL Wendy L. Owner/operator Recreational Facilities and Services Used the software for: 2+ years ### "Kennel Link - A Good Choice" September 3, 2023 4.0 Very good overall, very good & helpful & available customer service Pros Simple ease of use. Layout & that the info was secured remotely. Cons Certain layouts of pages & ability to make notes easily Reason for choosing Kennel Link simplicity due to running a small kennel biz. Review Source DJ Desalene J. Director Consumer Services Used the software for: 2+ years ### "Created with the Pet Industry in mind (NOT a CC processor disguised as a CRM)" September 12, 2023 4.0 Pros Customer Service & Pet Industry knowledge Cons Not able to integrate with Square/Clover Review Source Response from Kennel Link December 9, 2023 Thank you for your review of Kennel Link. We have striven to design a software package that is very easy to use. Kennel Link takes you through each process step by step. Sometimes there are some features that are not quite as intuitive as we would like, but we are always available to help you navigate through the software. If there is a feature you are having trouble with, please contact us and we will try and help you any way we can. Wishing you the best, The Kennel Link Team JL Jeanette L. Owner operator Veterinary Used the software for: 2+ years ### "Pleasant view review " September 3, 2023 5.0 Client no shows Pros Easy to useExcellent customer service Texting reminders eliminated no shows Cons There’s really nothing I don’t like about the program Review Source Siobhan M. Freelance Writer Writing and Editing Used the software for: 6-12 months ### "Everything you need for a full POS system" September 9, 2021 5.0 This is a complete all-in-one software that practically runs your business for you! You will be amazed at how efficient it is and just how easy it is to integrate into your new or established business. Pros There are just too many things to love about this software! But if I had to narrow it down, I must say that I love that it is compatible with Pet Detect, so you can print out collars to easily identify pets. I get so many poodles in my area, and it just adds an extra layer of security to make sure the right dog gets the right groom! I also love that it has a dropbox integration to store documents electronically. Cons I really don't have any complaints, as I have only had a very positive experience with this software so far. Review Source SJ Sharon J. owner Consumer Services Used the software for: 2+ years ### "Excellence" December 16, 2019 5.0 Anytime I need something a little different, they set it up for me. Always a good result with any problems Pros The support is ALWAYS there. Easy to use. Cons At first I didn't like the off site system, but that has turned out to be a plus. Reason for choosing Kennel Link Saw it at a pet expo. The people really took their time explaining the system and the system I had didn't offer anything near what Kennel Link offered Review Source Response from Kennel Link December 19, 2019 We appreciate your review. We understand your initial concerns about our web-based solution but glad you have grown to like it. It makes it easy for you to manage your business from just about anywhere and also, if anything were to happen to your computer, all of your data is safe. Excellent customer support is a very high priority for us so we're happy that you have had good results with ours. Wishing you the best, The Kennel Link Team CB Cliff B. Owner Consumer Services Used the software for: Less than 6 months ### "Super Easy Software" December 13, 2019 5.0 Pros Its so easy to use and customize things how our dog park and daycare need them. Its super straight forward and we have had a great time using it. cant wait to start adding our dogs pictures to it! Cons Not much to say for cons. It would be nice if a customers profile had a button to see there card history rather than backing out and going to card history and searching them. Maybe a flag or pop up if we start trying to add a new customer who has the same name, that way we don't fill everything out then find out the client is already there. Last thought was maybe a pop up if a dogs vaccinations are expired. I know it says it in red when you go to make a reservation, but a pop up might make it easier to catch. Review Source Response from Kennel Link December 16, 2019 Thank you for your review. I'm so glad that Kennel Link has been so easy to learn. Those are all excellent suggestions. Regarding your request for a flag or pop up when trying to add a customer with the same name, that functionality already exists. You should be getting an error that states "A customer with that first and last name, phone number or email already exists" and you are then given the option to go back or save the duplicate. Please call me if you don't see this message and we will diagnose and fix the problem. Also, we are currently working on a new customer interface which should streamline the functionality of the software. One other thing with our texting feature, you can notify customers ahead of time automatically when their vaccination expiration dates are about to expire. Please let me know if you'd like to try the texting module. Hopefully these improvements will give you a better experience. Wishing you the best, The Kennel Link Team SS Suzanne S. Owner Veterinary Used the software for: 6-12 months ### "Thank you Kennel Link" September 4, 2023 5.0 Excellent experience. We are lucky to have them as our facility software. Pros Features meet our expectations! Outstanding support and customer service! Cons No app for online bookings & dashboard needs improvement. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Review Source JC Joaquin C. Manager Hospitality Used the software for: 2+ years ### "Kennel Link Software" December 13, 2019 5.0 Pros Kennel Link is web based, so the client database and software can be used while out of the business, or even on my smartphone Cons Boarding add-on services are not able to be edited by the end user as the other cards and options are, but the Kennel Link staff are very helpful and prompt in the rare case where we need to make adjustments to these. Review Source Response from Kennel Link December 14, 2019 Thank you for your review. We think that our web based solution is one of our best features because you can access it from anywhere with an internet connection. When we initially designed the software, we wanted to do all of the configuration for you so you didn't have to worry about it. That's why we take care of special services rather than making you do it. We're glad you are pleased with the response time of our customer support team and happy our software is working well for you. Wishing you the best, The Kennel Link Team MS Maureen S. Admin Mgr Veterinary Used the software for: 2+ years ### "Dog Boarding & Daycare" December 14, 2019 4.0 Easy to use for staff. Great customer service. Pros Reservation, Database and billing.....all in 1. Fabulously responsive Customer Service Cons Would like to be able to store signed customer contract with customer details. Would be nice to enable different credit card processors and pay stations. Review Source Response from Kennel Link December 19, 2019 Thank you for reviewing Kennel Link. We are pleased that our customer service is meeting your needs. Scanned customer contracts and vaccination records may be stored electronically using our DropBox module, eliminating the need to keep paper files. Perhaps you would be interested in trying this feature. Our records show that you recently received a new kiosk. If you are having trouble with it, please let us know as soon as possible so we can rectify the situation. We would be happy to help in any way we can. Wishing you the best, The Kennel Link Team KP Krystal P. Assistant Manager Consumer Services Used the software for: 2+ years ### "Mutterly Love" December 12, 2019 5.0 Easily takes care of our grooming, daycare, training, and boarding needs. Pros Ease of use, Easy to train others to use, Great customer service Cons I wish we were able to combine accounts ourselves, also add and remove housing, just to save time not having to contact support to do it for us, but overall a great product Reason for choosing Kennel Link Best price for service excellence Review Source Response from Kennel Link December 14, 2019 We appreciate your review. We are happy to hear that your employees are able to learn the software quickly. Combining accounts is actually a fairly complicated process that involves code within the software itself. That's why we need to take care of it for you. We apologize for any inconvenience this has caused you. We are glad that Kennel Link works well for you otherwise. Wishing you the best, The Kennel Link Team SR Shelley R. Business Owner Consumer Services Used the software for: 1-2 years ### "Functional, but lacking" December 12, 2019 3.0 Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you Pros Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed Cons I feel we dont have any customer support. There are weird things happening in our system that we cannot account for. Review Source Response from Kennel Link June 28, 2021 Thank you for your review. We appreciate your feedback. We were unaware that you were having problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option. Wishing you the best, The Kennel Link Team Talk to a Capterra advisor for free and get results within 15 minutes.