# Page 3 | Kennel Link Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kennel Link the right Kennel solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92871/Kennel-Link/reviews --- Kennel Link 4.7 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Kennel Link ## Showing most helpful reviews Showing 51-73 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Kristi P. Business Manager Hospitality Used the software for: 2+ years ### "So helpful!" December 12, 2019 5.0 This software has really made a difference in our dog boarding/training business! It is incredibly easy to use and customer service is top notch! I have emailed questions and received answers back extremely quick! Pros Everything! It’s so easy to use and it does everything we need it to! Cons There honestly isn’t one thing I would take issue with. Review Source Response from Kennel Link December 14, 2019 We really appreciate your review. It's nice to hear that the software fits your business perfectly. It is also great that you are very happy with our customer support. We do our best to meet your needs. Wishing you the best, The Kennel Link Team MI Michelle I. Owner Veterinary Used the software for: 2+ years ### "Amazing program" December 13, 2019 5.0 The team at Kennellink make it easy to expand my business and quickly hire/train new employees. Kennellink has grown with me from 1 location to 3 locations, with customized support. Pros Easy to train new employees. Easy to understand. Cons There is nothing that I don't like about this program. Review Source Response from Kennel Link December 16, 2019 Thank you for your kind words. It's good to hear that our efforts to make the software easy to use and learn are working! We are glad we have been able to support you as your business expands and look forward to helping you as you grow. Wishing you the best, The Kennel Link Team TK Tommy K. VP Veterinary Used the software for: 2+ years ### "Excellent software and support" December 13, 2019 5.0 As a small business owner, kennellink makes it easy to enter information, make reservations and print bills Pros ease of use for barely computer illiterate users Cons nothing - it is excellent for our purposes Reason for choosing Kennel Link cost and user friendliness Review Source Response from Kennel Link December 16, 2019 Thank you for your glowing review! It's always nice to hear things are going smoothly. We have tried very hard to keep it easy to use so your employees can learn the software quickly. It sounds like we've achieved our goals with you! Wishing you the best, The Kennel Link Team KB Kelly B. Owner Consumer Services Used the software for: 2+ years ### "Once Upon A Tail" December 13, 2019 4.0 Pros I like the groom schedule and the customer profiles Cons The daycare check in is confusing and very difficult to use Review Source Response from Kennel Link December 16, 2019 Thank you for writing a review. We are glad the grooming schedule and customer profiles suit your needs. We are working on a new customer interface that will streamline the daycare check-in process. In the meantime, we would be happy to work with you to answer any questions you may have. Please give us a call at your convenience at 877-789-5465. Wishing you the best, The Kennel Link Team NM Nathan M. Manager Veterinary Used the software for: 6-12 months ### "We Love Kennel Link" December 12, 2019 5.0 Very easy and employee friendly program that makes checking in and checking out client a breeze. Pros We love the new features that keep getting added, and most importantly the texting feature. We love being able to communicate with our clients over text message. Cons Wish there was a way for the customers to be able to schedule a room through a client portal and not have to call or text us. (similar to how a hotel does it) Review Source Response from Kennel Link December 14, 2019 Thank you for your review. We believe that the texting feature will save our customers a lot of time and prevent no-shows. We are glad it is working for you. For online scheduling, we do offer our Public Access module that allows your customers to make boarding reservation requests online. We'd be happy to discuss this further and will contact you via email. Wishing you the best, The Kennel Link Team LB Laurie B. Owner/Trainer Used the software for: 2+ years ### "Kennel link has been the best Company to work with always willing to help in a very timely matter. " October 13, 2017 5.0 We get both Boarding and Grooming Schedule which is wonderful the other software on the markets mostly are for Grooming or just Boarding with this system we have the best of both worlds and could not be happier with it. The add bonus is the Staff is always so helpful and able to fix or answer anything you need. With a growing business that is worth tons! Pros The software is great for boarding and grooming its easy to use. Believe I did my research and look at almost all the Kennel software on the Market. Monthly fee is reasonable. Other software that you can own is great but the up grade charges on those systems is very costly. Over all this is a 5 Star Company. Review Source LP Linda P. Owner Consumer Services Used the software for: 2+ years ### "Best Decision I Made When Starting Business" December 12, 2019 5.0 I have been 100% happy with this software. Pros I love that I can access the software from anywhere on earth. Cons Daycare checkout is a little confusing to new users. Review Source Response from Kennel Link December 15, 2019 Thank you for your review. We're so glad you are happy with Kennel Link! We are currently working on a new customer interface that will hopefully improve your experience with our Daycare module. If you have any questions, please don't hesitate to call. Wishing you the best, The Kennel Link Team ML Meg L. Owner Consumer Services Used the software for: 2+ years ### "Love kennel link" December 12, 2019 5.0 Great Pros Easy to use. The layout is good on the screen Cons Nothing i don’t like about the software Review Source Response from Kennel Link December 15, 2019 Thank you for taking the time to review Kennel Link. We strive to provide a great product and it sounds like you are very happy with it! We're glad it's working for you. Wishing you the best, The Kennel Link Team AA Alice A. Partner Used the software for: 2+ years ### "Excellent Customer Service - Easy to Navigate" August 4, 2016 5.0 Woof City Pet Villa & Spa has used Kennel Link for 6 years now and have always had a good experience. Pros Excellent Customer Service Easy, well thought out Program to Navigate Great Interactive Demo Cons None really. If a breed isn't there, we call Kennel Link and they add it. Review Source LW Laura W. Director of Employment Services Non-Profit Organization Management Used the software for: 2+ years ### "Kennel Link saved the day!" December 12, 2019 5.0 Amazing service! Best software purchase. Pros Ease of use! Training new staff is minimal because of ease of use!! Cons Can’t separate customer databases by location. Review Source Response from Kennel Link December 14, 2019 Your review is very much appreciated. Training new employees can sometimes be a challenge, but we're glad Kennel Link makes it easy. When you have multiple locations, we have the ability to keep customer databases separate or to combine them. We would be happy to discuss different options with you. We will contact you via email. Wishing you the best, The Kennel Link Team DH Delores H. Pet groomer Animation Used the software for: Less than 6 months ### "Lil Dee Tails" December 13, 2019 5.0 Its alot easier to pull up customers name than to go all the way through index cards and customers love the upgrade also. Pros I like how easy it is to run this program if I can do it anybody can do this program. Cons Theres really not anything I dont like about it Review Source Response from Kennel Link December 16, 2019 Thank you for taking the time to review Kennel Link. We designed the software specifically so anyone could use it. We're glad it works for you! Wishing you the best, The Kennel Link Team BB Bonnie B. Owner Veterinary Used the software for: 2+ years ### "Long time user" September 3, 2023 5.0 I just celebrated 20 years as owner of my kennel. The previous owner had been using Kennel Link and I kept it. Its a great program. When I ever need to change something or have a question, \[sensitive content hidden\] are extremely quick to respond. Pros I like everything about Kennel Link. It is easy to use - which in my case is extremely important due to my lack of technical skills. It take no time for my staff to learn how to use it for reservations, selling products, looking up clients etc.Their customer service is absolutely wonderful. Cons There is nothing I don't like about Kennel Link Review Source BM Bruce M. Owner/Operator Used the software for: ### "Fantastic Product" April 25, 2015 5.0 KennelLink offers both an outstanding product and customer service. Our kennel is a specialty resort, thus the canned products on the market don't come close to meeting our needs. Brad & Cindy have always been very responsive to our requests for customization to make it work for us. We primarily use the boarding option, but they also offer daycare & grooming options as well. The system is very intuitive and easy to use - and of course as it is web-based, you can access from anywhere in the world. Their servers are extremely reliable - we have been clients for many years and have never experienced an unplanned outage. The system also offers integrated credit card processing that works great We highly recommend KennelLink! Review Source JP Joan P. Owner Used the software for: ### "Comprehensive software with excellent customer service" April 15, 2015 5.0 This software has all of the essential elements needed to run and maintain records for my dog daycare and boarding facility. It is easy for new staff to learn. It is also accessible anywhere via the internet. Therefore, I can help my staff even when I am not in the office with billing, etc. As comprehensive as the software is and it's ease of use, the greatest part of this product is the customer service. I always get fast and personal responses. They take care of anything I need usually within the same day, often within hours. I am always amazed at how fast and efficient they are with any request or question. Kennel Link is a great part of making my business run smoothly! Review Source SB Stephanie B. Used the software for: ### "Great Service" August 3, 2015 5.0 I have used the program for 4 years and it is very easy to get the hang of. Any time I've contacted the company I have received a swift response with instructions on how to do what I'm looking for, or a quick edit to tailor the program to our facility's needs. They are incredible! We are a very small facility, but I am betting this software would continue to work well for a large facility. The only thing we do that it doesn't cover is a training schedule, however they did add a category for us that allows us to sell 'training days' and enter them as day campers. It is a good enough work around for our needs! (And they did it quickly at our request, too!) Review Source RT Robert T. Owner, President Used the software for: ### "Kennellink is the best product of it's kind." April 17, 2015 5.0 Kennellink is very easy to use, no major initial investment, monthly subscription, customizable to individual situations, grows with your business, practically zero down time, prompt and efficient customer service, easy for staff to learn, provides staff accountability, helps with most of my financial reports, keeps track of sales tax, I could go on and on! One of the best features is it's "in the cloud" so I can put in reservations, check schedules or check my numbers from my smart phone anywhere. I have an account for each of my businesses. Review Source PG Paula G. Partner/Manager Used the software for: ### "Couldn't be happier" April 16, 2015 5.0 This software is very easy to use and has everything I need for my dog daycare and boarding. I first ordered it because of the low cost but now I wouldn't have anything else. The customer service folks are patient with my dumb questions and quick to call me back if they can't talk right that minute. I even had one call me from her car on the way to work! I've used expensive and elaborate custom programs for two other kennels and I can't understand why anybody wants to mess with them when Kennel Link is a slam dunk. Review Source CE Cathi E. President Used the software for: ### "It is user friendly, however, I wish it had more flexibility to allow for different business models." April 22, 2015 3.0 Customer Service is OUTSTANDING. The software is user friendly. There are things about it that I'm not crazy about, like having no choice but to use Pay Pro's to integrate the credit cards. We have never been able to use the 'integrated' cash drawer like we're supposed to be able to - it doesn't work properly and we're forced to use a key to open the cash drawer (ugh). In addition we don't operate our dog business the way many others do, so we have to change things up to make it accommodate our system. Review Source LL Lorre L. Owner Used the software for: ### "Easy to use, fits many different needs, great support system from the Kennl Link Company" August 1, 2015 5.0 Explored many different software companies when opening my kennel 6 years ago. Kennel Link was the perfect fit for my companies various services. The staff at Kennel Link are extremely helpful and quick to respond anytime you have a question or need. It is easy to train new people to use the program. Overall our experience has been top notch and would recommend to any new Kennel that needs a software program. Review Source LG Laurie G. Owner Used the software for: ### "It is fast and easy to learn. Customer service responds the same day if not minutes." April 22, 2015 4.0 I like that when I have made some dumb mistake that they fix it for me rite away so I don't have to worry about it. Also it is lightening fast and no crashes. It didn't take much to learn it. Wish it had a mass check out, a sort link to change the list from arrivals to departure times. A calendar would be nice so that I can look at a glance for the week and month. Review Source SW Suzette W. Founder Used the software for: ### "The Best in Kennel Software & Customer Service" April 15, 2015 5.0 I've been using Kennel Link for ten years. Never once any problems. Love the program. Could not be more user friendly, meets all of our needs, very responsive staff to help at any hour. Internet based, can work from anywhere that one has a connection, flexible, easy add ons for a growing business. Five star all the way around -- every category. Review Source KC Karyn C. Used the software for: ### "Super accomodating!!" August 21, 2015 4.0 Brad and Cindy are what makes kennel link such great software to use. It is quite versatile so it can be tweaked to your individual facility's needs and Brad and Cindy make that happen! The program itself is quite user friendly, very easy for staff to learn on and for customers to understand. Review Source JC Joan C. Owner Used the software for: ### "Great program" April 15, 2015 5.0 This is a great program and so user friendly. And the support team could not be better, every time I have a question or need to make changes, they either call or make changes, most times within an hour. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.