# VIA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VIA the right Veterinary solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92880/VIA/reviews --- VIA 3.3 (7) [View alternatives](https://www.capterra.com/p/92880/VIA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VIA Ease of use 3.4 Customer Service 2.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard G. Owner Veterinary Used the software for: 2+ years ### "Great server based software" April 9, 2021 4.0 Via is good. Support for most items is within 48 hours. Pros This software does alot. It is easy to use and learn. There is alot of functionality. Records are good and basic. Cons Not multisite. Reminders work, but easy to mess up. You got to have a server, which means you must use some sort of remote desktop to do work from home. Inventory is good, but not consistent. PO system does not work well. Review Source Kathy S. US Consultant Veterinary Used the software for: 2+ years ### "Great system" November 30, 2018 5.0 With the full functionality of the whiteboard, it has eliminated most of our missed charges for invoicing, and allows use to provide a more thorough patient record for our hospitalized patients as a paperless hospital. Pros Via is very easy to set up & use. Has all the features needed in a veterinary practice software program, without the headache of set up that many systems with similar features requires. Tech support is always responsive & helpful. Cons We had a few glitches that occured with upgrades, but have been able to find a work around or tech support resolve. Review Source KH Kay H. Owner Hospital & Health Care Used the software for: 2+ years ### "Horrible service by Via Software. " August 18, 2016 1.0 Have had system since 2003. Liked system. No problem. Needed to update server and new updates. Did so. Required me to by all new computers and hardware. Person that came out to install had no idea what he was doing. Have had nothing but problems. Payed for s year of support. For the entire time we had support they NEVER returned our calls. Now that support is run out They say will not help us unless pay for support for same proper have had all along. Pros Familiar with it Cons Support Review Source Brooke H. Registered veterinary technician Veterinary Used the software for: Less than 6 months ### "Nice daily planner" October 31, 2019 5.0 It’s been great so far. It does take some time to learn your way around. I do love the options of getting your way through, you can use shortcuts (f keys) or click your way around. The look can look old or classic (think like classic style windows program). Pros I like the schedule interface and i like how you can let others know whether if the appointment has been seen or cancelled from the first screen you enter after logging. I like the colors for different purposes Cons Not all information can be easily seen from daily schedule (some can be cut off when you look inside the appointment box). Sometimes when you close a visit for any reason, you can not go back and edit anything including invoice so you have to be careful to enter all your notes and what nots before closing. Review Source MM Mark M. President/CEO Veterinary Used the software for: 2+ years ### "Via is essential to running our large practice" January 9, 2019 4.0 Pros Our practice sees 24,000 patient visits per year, with robust general practice, 24/7 emergency and specialty areas. Via has been an essential partner as our practice has grown and evolved over nearly 10 years. Via helps all elements of our hospital to organize and achieve efficiency both operationally as well as systems organization. Cons Via's interface, like all current PMS systems, needs to evolve with industry best practices to be more responsive and functional in mobile environments. Review Source BH Beth H. Practice Director Veterinary Used the software for: 1-2 years ### "Software review" December 13, 2018 3.0 Setup was time consuming but setting it up right is worth the time. When training, support was supreme. Once training ended, customer support was not as strong. Pros Ease of use Reporting Connection with Antech, Sound, etc Cons It is client-centric rather than pet-centric, meaning we cannot distinguish between multiple pet visits with different causes without a lot of backup work. Getting locked in single user mode. Review Source KH Kay H. Owner Hospital & Health Care Used the software for: ### "Extremely poor costumer service" February 24, 2015 1.0 I have used Via for 13 years and was overall pleased with product However to do the update I was informed that I would have to purchase all new computers as well as new software to the tune of 15000 +++. I did so. I was told I was getting the version 8.0 when I actually got 7.0 which did nothing that I wasn't able to do with my old software except that it doesn't work properly. When I can talk to someone they simply say it is a glitch in the program which would be fixed by 8.0. I was told 8.0 would be out in 2 weeks then next month then next month and so on. Well it came out 5 months later. They installed and now half of our computers don't work at all. No one other than our salesman will return my calls and let me know what is going or what they are going to do. So now i am going to be forced to spend more money and hire an attorney. I would recommend this software company to my worst enemy. Review Source Similar Products Featured