Who Uses This Software?

Companion, mixed or equine veterinary practices both small and large.


Average Ratings

12 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Patterson Veterinary
  • www.pattersonsoftwareconnection.com/intravet
  • Founded 1986
  • United States

About IntraVet

IntraVet is the industry's most powerful practice management software. It lets you manage your entire practice with one system and personalize it for the way that you work. With IntraVet, you can easily manage and integrate appointments, estimates, invoicing, patient records and imaging, medical history, lab results, SOAPs, equipment, reports and client reminders. Plus, you can use IntraVet's suite of tools, ePetHealth and DIA, to easily market clinic services and educate clients.


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IntraVet Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

IntraVet Reviews Recently Reviewed!


Worked with IntraVet for several years.

Apr 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The billing reports were easy to use.
Invoices were easy to create.
Client communications were easy to make templates for.

Cons: No customer support.
Used the system for several years with no update.
Crashed on several occasions.
Would not save items including invoices and client communications.

Capterra-loader

Horrible Customer Service for the price they talk in circles

Apr 06, 2018
1/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and use quickly for patients. It does the basics for a veterinary practice. We upgraded from Dog Doc to this.

Cons: Customer Service and price of Computer support. I purchased the product and purchased the support for 2 years and they promised an upgrade that was never seen. 10 years later, still no upgrades and worse ever customer service.

Overall: Veterinary Organization for client/patient record system

Vendor Response

by Patterson Veterinary on April 13, 2018

Dr. Ellison, We appreciate all of your feedback. We've attempted to reach out a few times this week to discuss your current unique situation. To clarify, we most certainly do have an upgrade available for your practice, and would love an opportunity to walk you through how to get to the latest version of IntraVet. Please send us an email at softwareupgrade@pattersonvet.com and a member of our product delivery team will work hand in hand with you to ensure a smooth upgrade experience. Thank you!

Use daily. Easy to navigate.

Jan 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate. Appointment book leaves room for detailed notes and is easy to schedule. Our practice will upgrading the software soon to the newest version. Links with laboratory software easily. I have also used the demo of that upgrade and am looking forward to making the switch.

Cons: Cannot open an invoice if someone else is invoicing. Cannot create an estimate if invoicing. Control Center slows down software. Cannot combine accounts unless software is shut down on all other computers.

Vendor Response

by Patterson Veterinary on January 09, 2018

Thank you for the feedback Tammy! We are happy you've taken the opportunity to try out the cloud demo and we look forward to upgrading your clinic to the latest version!

I have used intravet for over 15 years and find it relatively easy to use.

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the appointment calendar and ability to color code doctors. I like the interface between the software and Idexx.

Cons: I hate that the new version is not out. We have been waiting for 4 years with no satisfactory answer of where it is. We are almost thinking of switching because our version is outdated.

Vendor Response

by Patterson Veterinary on January 01, 2018

Thank you for your feedback Kristen! We are happy you asked about our new version! We most certainly have updates available for your clinic! We will have a member of our product delivery team reach out to discuss!

The software is easy to use, but has limited information you can pull or limit reports.

Dec 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use....It's easy to train new employees on this system. It's easy to navigate from one screen to another.

Cons: Limitations on reports or report information. The support isn't great, I get different answers from different people on how to fix the same problem and most of the time end up fixing it myself.

Vendor Response

by Patterson Veterinary on December 07, 2017

Thank you so much for the feedback Lesley, we truly view it as a gift! We're sorry if you've had a bad experience at all with our support team in the past. We have made a lot of improvements to the team and product over the past few months, so hopefully this hasn't been a recent experience. We would welcome any ideas you may have to help us increase your satisfaction with our support or product! Please feel free to reach out to us directly at any time to discuss!

Patterson has ruined this company

May 02, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: We have the old version 350 . It works pretty well but is not up to speed with current technology. It is easy to use and great for paperless (a bit cumbersome for attaching outside labs and radiology but still not too bad)

Cons: Started with intravet in 2003. Company was run by people who actually had experience in a veterinary clinic. They understood what we do everyday. Now it is run by computer people who do not understand anything. New version caused us to be locked out of large client files. Not good

Overall: loved it at first but technology has surpassed it and no innovation coming from patterson.

WE WERE A BETA SITE SINCE THE BEGINNING, ALOT OF KINKS TO WORK OUT, BUT IT HAS BEEN WORTH IT.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: EASE OF USE, ABILITY TO CONNECT WITH ALL COMPUTERS IN BUILDINGS, EMAIL CLIENTS, BOARDING PAGE IS SO MUCH EASIER TO USE NOW

Cons: NOT BEING ABLE TO ADD MORE THAN 1 DISCOUNT ON THE INVOICE. WE HAVE TRIED SINCE THE BEGINNING TO GET THIS BACK INTO THE SOFTWARE, WE HAD IT UNTIL WE BECAME BETA

Once a good software but hasn't been able to change to meet changing needs in vet med

Dec 06, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Too much to say honestly! So disappointing.

Overall: I was an early user of Intravet at my practice in OH and had a great relationship with the company and many of the key people. We felt like the software was a good value then, though of course there were challenges. I sold my practice in OH to my partner and moved to CA. About a year after moving to CA, I purchased a practice and when I thought of software, I thought of Intravet due to past good relations. Contacted them and set up an assessment. We decided we wanted to go with them again. The first few years were great as the company was still Intravet and independently owned. When Intravet was purchased by Patterson, things fell apart. Intravet had been promising some great new upgrades for a year or more, but couldn't pull them off before it was sold to Patterson. Patterson promised the same type of bells and whistles for YEARS but never came through either. Updates often created issues and customer support (once an AAHA industry standard) went from fantastic to abysmal. It was a very tough transition for us because some of the same people were initially still at Intravet when first owned by Patterson, but the quality of software, updates, and support all began to fall. They promised their updated and amazing version for 5 years before I gave up and switched software before it all fell apart on us. Disappointing.

Recommendations to other buyers: None

Horrible software

May 27, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Intravet is horrible and I wouldn't wish it on my worst enemy. Six months of support calls and numerous problems and no transparency about the problems they are having with the software. We have decided to spend more money and switch to a different company only six months after updating to Intravet. We asked to be switched back to Intravet Classic and they cannot do that even though they still sell the product. We have no recourse for a refund and they have only agreed to give us a small credit for support. So after 6 months of calls and wondering why the software and computers aren't working correctly, we will have spent numerous hours and thousands of dollars for 2 workstations and 2 laptops (one of which is not working correctly). Recently a support person admitted to a problem with the appointment calendar. They have known about it for months but only within the past 2 days did we find out
about it. The problem would cause blocks to randomly be removed in the calendar thus creating scheduling issues and confusion. We have been blaming ourselves and our staff for the problem for the past 6 months. Numerous other glitches and problems exist and no updates have occurred to fix the problems during the 6 months we have had the software.

Intravet served us well

Feb 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Used Intravet since the year 2000 and had nothing but great service from them.

Went to them for computerized medical records so staff no longer had to deal with bad handwriting from doctors, computerized appointment book, and to access accurate data from different areas of practice production.

We always used our own computer equipment that was checked to be compatible with Intravet software requirements and never had any operational issues.

Although tech has changed dramatically since 2000, still loving our dependable Intravet system.

I have version 350, which is 8 years old. I will not upgrade to the new version

Feb 13, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I opened a new hospital 8 years ago with Intravet. The EMR is easy to learn for staff, flexible, and allows us to be mostly paper-less (can attach documents easily). We have been able to expand computers, but when we bought a new computer with Windows 8, Intravet would not work. When IntraVet 4.0 came out, Intravet pulled the upgrade just before we were about to. It has been a huge fiasco with promises over 2 years that the upgrade would be ready in a couple months. We decided not to upgrade when another hospital came to see how we managed to be paperless with verion 3.5 and said most of the processes we were doing were not possible with version 4.5. When I need a new computer system, it will likely be something completely different.

DO NOT BUY INTRAVET...

Nov 04, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: (would have rated NO STARS if it allowed)
I have been dealing (not using) IntraVet for the past 3 years. Experience has been, and continues to be, a distaster and a huge waste of money. Every day this software freezes up all of the computers in my practice. It also will have components of it stop working all of a sudden. I pay the fee for "IntraVet customer support", yet I continually need to pay an outside IT specialist to resolve the issues IntraVet can't figure out. I recently was advised that I needed to purchase all new computers (the old ones being 2 years old). They advised me that a "New" upgrade was coming (they promised that 2 years ago) IntraVet did finally release it, then quickly pulled it due to it having MORE issues than the current one!
I would not wish this software on anyone!!!!

,
,
I have finally accepted the fact that I wasted a HUGE amount of money and time on InrtaVet! I would not wish this software on anyone!