# IntraVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IntraVet the right Veterinary solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92882/IntraVet/reviews --- IntraVet 3.2 (36) [View alternatives](https://www.capterra.com/p/92882/IntraVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IntraVet Ease of use 3.6 Customer Service 2.9 ## Pros and Cons in Reviews EA Eric A Office ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Intravet's appointment calendar was very intuitive.“ November 17, 2020 MF Mindy F Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The constant glitches and cost of back up since now we cannot purge old files we are going to soon be priced out Pattlock.“ June 20, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sandeep T. Student Veterinary Used the software for: 6-12 months ### "Easy way to keep records of patients and execute the action" April 15, 2021 4.0 Pros It's facility of keeping records of the patient with their particular symptoms for disease included. It lets us consume lesser time than writing method. We don't need any kind of paper so it let us become secure about the report file of our pets and can check his or hers condition in any place with out any mis-concept to the doctor as the report will be with in the rich of an application. Being in a hectic schedule lets us become forgettable about our lovely pets, so in order to have the pets a healthy and sound life we should choose IntraVet. Cons The application is not available in play store which leads to a bit hard for large mass to carry laptops everywhere. Sometimes the system gets hanged up for no reason. Hope to see these problmes ger solved fast otherwise the App is Just a monster for Veterinary purpose and to keep records for your pet. Review Source PC Phillip C. Hospital Manager Veterinary Used the software for: 2+ years ### "Intravet User" November 23, 2020 4.0 Overall experience was excellent. Reporting system is great and the platform is organized. Not difficult to learn the software and I taught myself simply by clicking around. Boarding and grooming is organized. Great system Pros Everything on the home page of the software is well designed. Boarding and grooming is also a section that other platforms usually get wrong, but Intravet gets right. Reporting system is very accurate and better than all the other platforms I have ever used (Avimark, Evet, Cornerstone, WoofWare). Cons Would be great to have a cloud based version of Intravet. This is not really a "con" so to say and more of a hope to further improve the platform. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing IntraVet It was a close decision and it came down to cost. Intravet was a much more cost-effective route than Avimark Review Source AE Amanda E. Receptionist Veterinary Used the software for: 2+ years ### "Intravet user " March 23, 2025 3.0 Pros There were some awesome multifunctional features that made invoicing easier. Cons Since it was server based we had a lot of issues with losing functionality. Review Source GV Ginny V. Veterinary Technician Veterinary Used the software for: 1-2 years ### "IntraVet is mostly helpful " August 17, 2022 4.0 Overall the basics of this software was helpful and somewhat understandable, but there are a lot of aspects that need to be simplified. Pros I like that the software connects several computers in the office so that the front receptionist can better communicate with the technicians in the back and vice versa. Cons There were a lot of aspects of this software that was not user friendly! There were many days we were in the phone with technical support trying to figure things out. ( and sometimes the tech support did not even know the solution ) Review Source DS David S. Veterinarian, Practice Owner Veterinary Used the software for: 2+ years ### "Good but dated" September 5, 2019 3.0 It's been a very reliable program for the past 20 years but the quirks drive me nuts and there are many better programs out there. I'm glad I bought it when I did but I really wish they had followed through with all their promised upgrades and expansions. Pros I purchased this program when my hospital was built 20 years ago. At the time it was the best thing in our market. The interface is straightforward, there is consistency with the upgrades and it's pretty easy to train new staff members on. Cons Very dated. It went from being the best to just 'meh'. The software has lots of little quirks such as not being able to delete patient numbers using the backspace, or how you jump from one subject to another in SOAPs. Once you figure out the quirks you're good to go but there are a lot of them. It seems that years ago they had a great product but then some software engineer left, the product stagnated for a long time and now it's being slowly updated by the new owners. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing IntraVet At the time it was the most reliable, had the most features and was the most intuitive to use. Review Source CK Charleen K. Hospital Manager Veterinary Used the software for: 2+ years ### "Glad we switched" April 5, 2021 2.0 We used Intravet for almost 10 years, from the time our new practice opened through many of their updates and upgrades, and in all that time we were never happy with the practice nor did we ever feel it met the needs of our practice. We would have changed products sooner, but as a newer practice, the cost of changing softwares was out of our reach prior to when we changed. Pros The calendar for scheduling appointments was very friendly and easy to use. It was a "pretty" program to look at one screen. Cons We ran into problems with every update and it lacked the ease of use and functionality we needed. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) We liked the functionality of eVet & the fact that it was cloud-based, which eliminated some of the problems we had with Intravet. Review Source MF Mindy F. Practice Manager Veterinary Used the software for: 2+ years ### "Wish it was bettet" June 20, 2021 2.0 Most of the technical staff are very nice to deal with. There is an arrogance about asking for after hours to update to fix issues. They expect us to shut down our entire business Pros Original program was very user friendly Cons We are still using it. The constant glitches and cost of back up since now we cannot purge old files we are going to soon be priced out Pattlock. The office hours are unreasonable. Reason for choosing IntraVet Recommended by a friend Review Source KS Kim S. Practice Manager Veterinary Used the software for: 2+ years ### "A nightmare of a database!" October 26, 2018 1.0 Pros Nothing at this point. I have nothing else to add... Cons Out practice has been using Intravet for over 10 years now. I came in as practice manage a year ago and systematically tried to work with Intravet to reduce the shear number of errors and required reboots. We are now on an extremely fast, hard-wired network and the problems have continued to persist. There are too many to list them here. Intravet does not have a working utility that allows you to defragment your database. They have admitted that it does not work and, for some reason, they are not working to fix the utility. Customer service tried to upload our database and run fragmentation report on their end. According to Intravet, our database was not fragmented at all. This is completely impossible given the volume of data that runs through the system on a daily basis. As it turned out, they were supposed to also figure out why a 3rd party app could not be loaded on the system and they said they were unable to load the database - THE SAME DATABASE THEY CLAIMED WAS 0% FRAGMENTED. You get the point! Review Source Response from Patterson Veterinary November 1, 2018 Kim, Thank you for providing feedback. We truly strive to improve the customer experience based on any and all feedback received, regardless of the channel. We're sorry your outlook on IntraVet is currently so low. Upon review of your account interaction history with our team, we agree that the problems you and your staff are experiencing are unacceptable. We plan to reach out to you directly to discuss a go forward plan that all parties involved can agree on and are comfortable with. Again, our apologies for your situation, but it is our goal to resolve this. Thank you for your feedback. David A. Practice Manager, Business Director, Owner Veterinary Used the software for: 2+ years ### "Plagued with bugs" January 26, 2019 1.0 Pros We moved from the Classic version to the new version, which added users and passwords. Cons Audit trail is pathetic, incomplete and about as limited as you can get. Reporting stinks. Controlled drug reports do not work and generate garbage, this is "a known issue scheduled to be fixed in a later release" and has been a problem for at least the last 3 major releases! Good luck if the DEA wants reports from your PMS. Review Source Response from Patterson Veterinary January 30, 2019 David, Thank you for the feedback. We are sorry your current perception of our product is not meeting your standards, and frankly, with comments like this it¿s not meeting ours either. We¿re sorry you¿ve ran into some trouble with the product. This problem is impacting your specific practice only and it¿s tied to how your staff are invoicing drugs out in a very unique manner. Regardless of how you¿re using the product, your reports should always be accurate. We should have a fix for your practice ready to be deployed within the next week. One of our support representatives should be reaching out to you shortly to give a status update. Thank you for your patience. RHONDA E. Owner Veterinary Used the software for: 2+ years ### "Horrible Customer Service for the price they talk in circles" April 6, 2018 1.0 Veterinary Organization for client/patient record system Pros Easy to learn and use quickly for patients. It does the basics for a veterinary practice. We upgraded from Dog Doc to this. Cons Customer Service and price of Computer support. I purchased the product and purchased the support for 2 years and they promised an upgrade that was never seen. 10 years later, still no upgrades and worse ever customer service. Review Source Response from Patterson Veterinary April 13, 2018 Dr. Ellison, We appreciate all of your feedback. We've attempted to reach out a few times this week to discuss your current unique situation. To clarify, we most certainly do have an upgrade available for your practice, and would love an opportunity to walk you through how to get to the latest version of IntraVet. Please send us an email at softwareupgrade@pattersonvet.com and a member of our product delivery team will work hand in hand with you to ensure a smooth upgrade experience. Thank you! SR Sue R. DVM/owner Veterinary Used the software for: 2+ years ### "Good software gone bad" January 31, 2020 2.0 Initially good, then went sour Pros Initially was easy to use and had great support and features Cons Once the company was sold, the support became poor. Updates were delayed, eventually stopped. We were unable to upgrade our computers as even going from Windows XP to Windows 7 caused the software to repeatedly crash. Eventually changed software. Reason for choosing IntraVet Liked the features and ease of use Review Source CM Craig M. owner Used the software for: ### "I have version 350, which is 8 years old. I will not upgrade to the new version " February 14, 2016 3.0 I opened a new hospital 8 years ago with Intravet. The EMR is easy to learn for staff, flexible, and allows us to be mostly paper-less (can attach documents easily). We have been able to expand computers, but when we bought a new computer with Windows 8, Intravet would not work. When IntraVet 4.0 came out, Intravet pulled the upgrade just before we were about to. It has been a huge fiasco with promises over 2 years that the upgrade would be ready in a couple months. We decided not to upgrade when another hospital came to see how we managed to be paperless with verion 3.5 and said most of the processes we were doing were not possible with version 4.5. When I need a new computer system, it will likely be something completely different. Review Source AL April L. Veterinarian and Owner Veterinary Used the software for: 2+ years ### "Once a good software but hasn't been able to change to meet changing needs in vet med" December 6, 2016 2.0 I was an early user of Intravet at my practice in OH and had a great relationship with the company and many of the key people. We felt like the software was a good value then, though of course there were challenges. I sold my practice in OH to my partner and moved to CA. About a year after moving to CA, I purchased a practice and when I thought of software, I thought of Intravet due to past good relations. Contacted them and set up an assessment. We decided we wanted to go with them again. The first few years were great as the company was still Intravet and independently owned. When Intravet was purchased by Patterson, things fell apart. Intravet had been promising some great new upgrades for a year or more, but couldn't pull them off before it was sold to Patterson. Patterson promised the same type of bells and whistles for YEARS but never came through either. Updates often created issues and customer support (once an AAHA industry standard) went from fantastic to abysmal. It was a very tough transition for us because some of the same people were initially still at Intravet when first owned by Patterson, but the quality of software, updates, and support all began to fall. They promised their updated and amazing version for 5 years before I gave up and switched software before it all fell apart on us. Disappointing. Pros Nothing Cons Too much to say honestly! So disappointing. Review Source MV Mary V. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Helps daily clinic needs " June 20, 2022 5.0 Pros The way that Intravet allows all the staff at front and back to see the same schedule, make appointments, see client information and history, make invoices, and set boarding reservations, allows the clinic to operate smoothly. Cons Sometimes the system starts running too slow, freezes, or shuts down unexpectedly. This is not ideal. Review Source RH Raini H. Office Manager Veterinary Used the software for: 2+ years ### "Banks Veterinary Service" June 15, 2021 4.0 Overall we really like the software itself, the connection issues with the server were the biggest frustration. Pros Very easy to use and navigate. Really it had most of what I would want from a veterinary software. Cons The reason we changed was we wanted web based software. Biggest issue with Intravet was connection issues. The server not connecting with the other computers or having to reset the server. Review Source LY Lesley Y. Practice Manager, RVT Used the software for: 2+ years ### "The software is easy to use, but has limited information you can pull or limit reports. " December 5, 2017 3.0 Pros Easy to use....It's easy to train new employees on this system. It's easy to navigate from one screen to another. Cons Limitations on reports or report information. The support isn't great, I get different answers from different people on how to fix the same problem and most of the time end up fixing it myself. Review Source Response from Patterson Veterinary December 7, 2017 Thank you so much for the feedback Lesley, we truly view it as a gift! We're sorry if you've had a bad experience at all with our support team in the past. We have made a lot of improvements to the team and product over the past few months, so hopefully this hasn't been a recent experience. We would welcome any ideas you may have to help us increase your satisfaction with our support or product! Please feel free to reach out to us directly at any time to discuss! EA Eric A. Office Manager Veterinary Used the software for: 2+ years ### "IntraVet former user" November 17, 2020 4.0 IntraVet was the first vet software that this company used, and it served us well for years. It would sometimes lag and didn't look too "pretty", but it got the job done. (It was my second software, as we had used Cornerstone at my old practice. It wasn't as visually appealing as Cornerstone, but was otherwise very similar, functionally.) Pros Intravet's appointment calendar was very intuitive. It allowed for simple things like cut-and-pasting appointments, which even our new system does not provide. Also, their reports screen was very intuitive and allowed for a high degree of customization. Cons The fact that we had to have an in-house server made it less smooth when running out of our second building. That also meant that users would not be able to log on from home, their smartphones, etc. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I changed jobs. Review Source JH Jennifer H. Office Manager Veterinary Used the software for: 2+ years ### "Office Software" June 23, 2021 3.0 It worked well for us at the time and was way better than the previous program Pros It was a major upgrade from our old paper appointment book and DOS type software for invoicing. It had much more to offer Cons It was quite a learning curve from our old software Review Source RP Roberto P. IT Administrator Veterinary Used the software for: I used a free trial ### "Intravet is a good robust product" December 18, 2018 4.0 Really need software just wished they also provided hardware sales at the time to match with their products. This is one that I will definitely revisit next time we upgrade our Practice Management software Pros Really liked Intravet when I was reviewing which software was more suitable for the clinic. The interface is so sleek and the design is very IOs. Really liked the way the appointment book was set up. Most of their product is very robust and I really enjoyed using it. Their new move to a cloud based system has me very excited and curious. Cons The lack of hardware support. At the time of us looking for a new software looking for something that would also required us to look for a hardware vendor would've been a bit too much. At the time the integration with Idexx equipment was a bit lacking and the lack of any ability to auto charge was also a put off. Review Source Response from Patterson Veterinary December 20, 2018 Roberto, We appreciate the honest feedback! We will certainly add your points to our list of items to review with future versions. We understand your concerns around finding a hardware provider. If you are interested, we have partnered with vendors all over the country for this reason. We would be happy to connect and share contact information for some preferred providers in your region at any time. Thank you! JJ Julie J. Hospital Manager Veterinary Used the software for: 2+ years ### "Easy to navigate" November 17, 2020 5.0 We used Intravet for 10+ years before transitioning to Avimark. Intravet was very user friendly software and the appointment calendar was easier to navigate then Avimark. Pros Intravet is a very easy to use PMS. It is a great way to start using a PMS. Cons There are not great reporting features and it lacks in inventory management and invoicing received inventory. Reason for choosing IntraVet Intravet was chosen when we first opened 11 years ago because it was the PMS we had previously used and were most comfortable with. Review Source TD Tammy D. Head Receptionist Used the software for: 2+ years ### "Use daily. Easy to navigate." January 7, 2018 4.0 Pros Easy to navigate. Appointment book leaves room for detailed notes and is easy to schedule. Our practice will upgrading the software soon to the newest version. Links with laboratory software easily. I have also used the demo of that upgrade and am looking forward to making the switch. Cons Cannot open an invoice if someone else is invoicing. Cannot create an estimate if invoicing. Control Center slows down software. Cannot combine accounts unless software is shut down on all other computers. Review Source Response from Patterson Veterinary January 9, 2018 Thank you for the feedback Tammy! We are happy you've taken the opportunity to try out the cloud demo and we look forward to upgrading your clinic to the latest version! MC Melanie C. owner Veterinary Used the software for: 2+ years ### "Patterson has ruined this company" May 2, 2017 3.0 loved it at first but technology has surpassed it and no innovation coming from patterson. Pros We have the old version 350 . It works pretty well but is not up to speed with current technology. It is easy to use and great for paperless (a bit cumbersome for attaching outside labs and radiology but still not too bad) Cons Started with intravet in 2003. Company was run by people who actually had experience in a veterinary clinic. They understood what we do everyday. Now it is run by computer people who do not understand anything. New version caused us to be locked out of large client files. Not good Review Source TS Tasha S. President Veterinary Used the software for: 2+ years ### "Intravet" June 25, 2020 3.0 I did not like Intravet. We had it when I came to the practice. I switch from it when I could. Pros I didn't like the software. There really isn't anything I liked about it. Cons It was inefficient. It was slow. You needed a server. Only one person per record at a time. Each additional computer cost more. There weren't updates. Customer service wasn't good. Review Source EH Elizabeth H. Clinic Manager Veterinary Used the software for: 2+ years ### "IntraVet Option Declined" April 12, 2022 2.0 We replaced IntraVet with a different program due to the unsolvable glitches. Pros I appreciated how easy it was to read the program. Cons Too many glitches. I/ we were call weekly due to any number of features not working properly. Review Source MS Melissa S. RVT/Hospital manager Veterinary Used the software for: 2+ years ### "Intravet" June 16, 2020 4.0 good program Pros The ease of use and search features are great. It was easy to look thru a patient's account for info, RX refills, reminders, etc. Cons Sometimes searching for an item you were required to spell it out exactly like it was put in otherwise it couldn't find it. Review Source Similar Products Featured