Henry Schein Veterinary Solutions

AVImark


3.5 / 5
75 reviews

Who Uses This Software?

Veterinary practices of all sizes.


Average Ratings

75 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $169.00/month
  • Pricing Details
    Limited time offer: As low as $169/month for 60 months.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Henry Schein Veterinary Solutions
  • www.avimark.net/
  • Founded 1988
  • United States

About AVImark

Offered by Henry Schein Veterinary Solutions, AVImark is the industry's best-selling software, with more 10,000 customers around the world. It's quick to install and easy to use, powerful enough to manage practices of all sizes, and scalable enough to grow with your clinic, without charging for additional seat licenses. AVImark integrates with more than 50 leading vendors, so you can work seamlessly with your suppliers of choice. We invite you to download a free demonstration from our website.


AVImark Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

AVImark Reviews Recently Reviewed!


User friendly but thorough

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use. It is windows based therefore it is easy to train new people to use. There are multiple ways to search for client/patient info. Reports are easy to run. White board makes keeping track of patients and patient plans easy. Entering line items is easy and you can enter inventory in thto the line item. When scheduling, you can change colors to help keep track of appointment types. You can create canned notes in the glossary to make note keeping easy. It is easy to create canned estimates and post them into the chart. Employees have to sign in therefore you have a trail to keep track of who has done what. You can create word documents and have the client/patient information autofilled which makes discharge instructions easy.

Cons: The customer service is not as available and user friendly as they could be. Fortunately we don't have to call very often. The only con in regards to software, is that you cannot time stamp the posting time to know when a client checked out.

Overall: We were able to become paperless and do away with paper charts.

Vendor Response

by Henry Schein Veterinary Solutions on March 07, 2019

Thanks for your feedback and review, TinaZa! We agree with the multitude of ways you listed that makes AVImark easy to use and customizable to your practice. We're happy to hear you and your team are benefiting from the flexibility of our system. We're always working to improve everything from the solutions we offer to the Teams you speak with when you're in need of Support. We appreciate you raising both the positives and negatives of your experience with us. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Used it since it was DOS based in the early '90's

Sep 28, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most cost effective software to buy. If you price out the annual support fees it will pay for itself in 5 years over Cornerstone. (I keep pushing for it at my new office)

FEATURE RICH. Requires thorough reading of the manual to truly see all the features and I suggest going to different paperless offices to see how folks use all the features. Best features I miss now that I have been at a Cornerstone office for 5 years: the right click WHO GOT, you can go anywhere to any service and item and see at a glance who used this item recently, not run a sales report. HUGE help.

Next editing their item lists, can do a whole category at a time, can hit next over and over. Very helpful.

Lastly LISTS, we used them constantly for interoffice communication and managing labs and medical records.

Not part of Avimark but it integrates with NetNotes. That is an ap that worked with AVImark that made paperless message taking a dream. REALLY WORTH BUYING THE NETWORKING FEATURE

Cons: Need a really smart IT professional to set it up right. I managed the LAN for 2-3 years on my own and it gave me problems, because I am NOT a professional. Once we got someone in that KNEW their stuff (an IBM network problem solver for over a decade) we got a LINUX server and had 16 systems with a huge monitor white board. Never went down, rarely had problems, but a good IT guy needs to be figured into your budget. Not really a CON but Vets are famous for DIY.

Upgrades tend to be glitchy, since the very beginning. There is no way for them to be able to test their software on all our crazy network setups, so you'll get 6 new awesome features and 1-3 things you have to wait for them to patch and fix. Drove me crazy for a while and then just became something I planned for. Worth it in the end.

Rebuild whenever I needed an accurate inventory. If you haven't invested in their sequel server version, it just has to be done, nice thing was I COULD DO IT, I didn't have to call support to do so. If you have an amazing server it takes very little time.

Ideally use networked printers. Cornerstone it is an obligation not an option.

Not intuitive, requires learning, the context menus are so vast (read feature rich) it really takes a while to pick up.

Overall: I miss it so much every day I make my new boss mad I repeatedly tell her, we are switching, it is a matter of WHEN.

Vendor Response

by Henry Schein Veterinary Solutions on September 29, 2017

Thank you, Kathleen, for your review. We hope you get to join the AVImark family of users again!

Excellent Veterinary Management Software

Nov 04, 2010
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Stable. Works well with or without using actual server software. Though MS Windows limits the number of terminals that can be active without running Windows Server. I believe that number is 7 but don't quote me.

Very flexible. Allows for complex management of Inventory and Treatment groups. User can custom configure many many options.

EXCELLENT CUSTOMER SUPPORT. Granted they do charge a fairly steep yearly maintenance fee (near $1,000/yr) but their staff is knowledgeable and friendly. Support is vital if your a new practice owner and want things to be able to work.

Reminder generation is easy, and very customizable. AVImark also integrates with a variety of 3rd part reminder companies if you don't want to stamp and mail your own. Also built in email reminders as well.

Not sure what original reviewer was referring to when she stated no variances allowed in estimates. Been using AVImark for over 10 years and for as long I can remember this is possible.

Cons: If you want to be completely paperless...AVImark isn't completely there yet from what I have read of hospitals that have tried it. It's workable, just not as refined as it could be. Again haven't tried it personally.

Email reminder system built into AVImark has limited reporting systems built into it. For example it won't print a report after of whom it just e-mailed. There are workarounds to this but AVImark needs to work on this.

Overall: Having used Impromed, Cornerstone and AVImark I prefer AVImark. Granted the versions of Impromed and Cornerstone I used were years ago and I can't comment on how far they have come. But we bought AVImark when it was the least used Practice Management Software on the market. In that time it has grown to be I believe the most widely used software. There are usually good reasons for such wide acceptance.

Vendor Response

by Henry Schein Veterinary Solutions on November 09, 2010

Jim,

Thank you for your review! AVImark is installed at some clinics with over 100 workstations and each site license comes with unlimited work stations. As you mentioned, you do need a Windows Server Operating System if you plan on having a large number of workstations accessing AVImark (10 is the current limitation for Windows XP Professional, Windows Vista Professional, and Windows 7 Professional.)

Regarding paperless and emailing, we have many clinics utilizing both in their daily environment and provide enhancements with every release to further increase the capabilities and ease of use for both areas.

A fully featured complete solution for practice management

May 03, 2011
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: *Easy to learn the basics (under 10 minutes)

*Extensive features: Electronic Med. Records, appt. calendar, boarding & grooming calendar, whiteboard and patient tracking, inventory tracking, easily maintain current prices w/ markups, complete custom, and comprehensive reports on EVERYTHING, literally every aspect of your practice can be monitored, frequent updates, tight integration with inhouse and outside labs

*Extremely good support - short wait times, near instant responses to email support, long hours, knowledgeable long term support technicians. As a power user I correspond with support several times per week and am frequently impressed.

*Reporting and searching are amazing.

*Time card feature eliminates need for additional program

*Text Templating to speed entry of records

*Treatment groups and associations to avoid missed charges

*Very Easy backup & restore

*Allows multiple sites with shared or separate databases

*Powerful reminder system

Cons: *Works best on wired networks (though I utilize several wireless workstations)

*Has so many features it can take time to discover and use them all.

*User interface is easy to use but looks slightly dated

*Currently lacking in some policy enforcement options within the program

Overall: Our hospital uses AVImark for every aspect of our daily activity. We clock in mornings, review our appointment calendar, check-in patients and print necessary documents, and enter treatments, items, and charges. Our doctors enter all of their medical data into the program including diagnoses, problems, and notes. The program prints Client Ed information as needed. The clients check-out and are charged via AVImark. We make follow-up calls to every patient using the system in AVImark. At the end of the day I review the day's activity, compare the doctor's statistics using the program. Finally we use it to send reminders and statements to all of our clients.

Due to this extensive usage I am intimately familiar with the program, the support technicians, and all of it's features. All are top notch. I highly recommend AVImark to anyone who asks. The costs is very competitive, the support costs are very inexpensive, and the program is excellent.

Avimark is easy to use, and has the properties needed for a busy vet practice to function well.

Feb 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Avimark has been around for a while, and because of this, it meets almost every need for a busy vet practice. It has a separate boarding schedule for clinics that offer that service as well. Its whiteboard function helps to keep track of animals currently in the clinic. The refill button helps to eliminate any mistake when entering medication refills. Finally, the integrated payment system makes end of day reports easier as it eliminates the possibility for any discrepancy in credit card payments taken.

Cons: This software is not cloud based, so you cannot easily access the software from anywhere like other programs now on the market. Also, in the last year or so that we used Avimark, it became very slow. I have heard that this can happen when there are over 18 computers using the program. I dont think this an issue for many practices, but for a large practice like ours, it was. We were never able to solve the issue after trying multiple things suggested to us by Avimark support and even having a tech from Avimark come out.

Outstanding Veterinary practice management software

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for the entire staff - including doctors - is expected, and delivered with Avimark. What I like best, and what sets Avimark apart is that it is a patient/client-centered software system. It truly helps you provide better care of your patient and better service to your clients

Cons: Overall, the support,is excellent. But at times, it could be slow. Longer hours would be an improvement

Overall: I have used Avimark for Electronic Medical Records for over 10 years and it is outstanding.

Comparing it to another practice software system I have used is like comparing a new Mercedes to a beat up Ford Focus

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Hi Dr. Goodman, Thanks for your feedback! We're so excited to hear that AVImark makes providing great care possible for you and your staff. This is something we keep at the heart of every decision we make. We're continually working to improve, including our Support, and appreciate your understanding and help in pushing us forward. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Avimark - love it just wish it had better functionality!

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Avimark has always been the go to vet software. It is very easy to use. I love that everything is in one place - scheduling, treatment plans, client accounting, even payment systems.

Cons: I wish they just went cloud based! We had constant issues with our server and very large practice. Ultimately although I loved the product it just wasn't flexible enough and we ended up switching to a cloud based program.

Overall: I knew customer service well....always rebuilding those indexes! 877-838-9273 was a number our staff had memorized!

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Thanks for reaching out and providing your feedback! We're happy to hear AVImark is so functional for your practice. We have a couple avenues we can discuss for your current server issues--reviewing the server you're using with our Hardware Team or reviewing our cloud software options with our Total Solutions Team. We're happy to discuss. Just reach out to us at the email below and we can get the conversation started. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Great Software with Many Flexible Features

Sep 02, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Avimark at our two hospitals for over 12 years. We initially purchased this software because of its simple, easy to use interface. The program is intuitive and new employees learn to use it quickly without difficulty. The program has a tremendous number of additional features and functions that are simply a right mouse click away from the main user screen. Our hospitals have been using electronic medical records in conjunction with Avimark's Medical SOAP format for the past 7 years; we would never consider going back to paper records. The program has most the bells and whistles that any companion animal practice will likely ever need or want.

Avimark also has a large number of industry partners that they have worked together with for the development of interfaces for services like electronic lab report downloads for not only for the major reference labs but also many in-hospital lab equipment companies as well, along with wireless patient monitoring during anesthesia. They also have extensive integrations with other programs such as credit card processing so that invoicing clients now has seamless credit card and signature capture, digital radiology images can be linked directly to the patient's medical record for easy access, viewing and much more. They have an optional communication package for texting of clients, and electronic email reminder of patient services due.

Overall, the program is easy to use, has good functionality and versatility and is easily scalable from a single one doctor practice to large multi-doctor facilities with 40-50 users or more. The developer is constantly improving the software, adding new features, fixing quirky issues, etc. Contrary to several other reviewers postings, I would highly recommend purchasing and maintaining the annual software support program. Your practice's information software system is as essential to your business' livelihood as much as your phone system or the electricity to power your lights. We typically see at least one or two major software updates each year, not to mention the value of having customer support available for help with any problems or to walk you through the set up new functions or special features. Avimark is a well-rounded full featured program and is a good value and investment in your practice.

We switched from Cornestone to Avimark 10 years ago. And we are paperless.

Sep 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to learn and built in glossary speeds data entry. As others have mentioned there are network traffic issues but once we upgraded the server and switch the traffic issues vanished.

Most clinics likely have not learned all the features and established good processes. Don't blame software for poor hospital protocols.

One price for all the stations.

Support is great but hardware problems can be frustrating to solve. Don't skimp on the server.

Can be integrated with other services.

And get a good network consultant. Our problems disappeared once we did.

I expect the low reviews reflect trouble with the hospital network and hardware.

Vendor Response

by Henry Schein Veterinary Solutions on September 18, 2017

Thanks, Dr. Marchell, for sharing your experiences with AVImark and your insight concerning hardware, servers, and networking within the practice environment. We hope your perspective will help other practices, as well.

Needs to be web based.

Jan 23, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use and great features. It has been a great program for our clinic, but there are some things we do not like as well.

Cons: It is not web based so trying to integrate Ipads and Iphones is not possible. We have to go through about extra steps when making an appointment because it is not web based our doctor can't just log in to see his appointments. He is mostly mobile so it is a huge problem. We do have a sidekick but is useless to update appointments and changes to schedule when he is in the field. We are now making appointments in avimark then have to also put appointment on a online calendar, very inconvenient. I really hope that they do an update of some kind to be able to offer a web based software.

Get on the cloud, please

Dec 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The software has plenty of functionality and is a good solution for patient and client management. Inventory management is decent as well.

Cons: Not being cloud-based really is the nail in the coffin for this software. Bring your solutions to the cloud and you might be a serious contender.

Overall: AviMark is a fine software for a single practice. Definitely would not recommend this software for multiple hospitals.

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Thanks for your feedback! We're happy to hear AVImark is a functional fit for your practice. While AVImark is an on premise software, we do offer cloud-based software through our broader Henry Schein Veterinary Solutions portfolio. We'd be happy to discuss if this is a better fit for your practice, or find ways to better suit the needs of your multiple hospital setup with AVImark as your software. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Not for super user

Dec 06, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Simple to use in general.

Cons: Requires a lot of data input to put it to work as full practice management software. Requires a lot of clicks to get all the information you might be looking for in a patient's record.

Overall: I've worked with this software in multiple practices I worked at doing relief work and evaluated it for my practice as well. It is a decent program but requires a lot of creation of your own templates, etc. There is/was an active yahoo user group that could help with this, but unfortunately, the software still seems behind the times as far as importing images easily, coordinating all medical records and for consideration as a complete practice management tool in 2016. This may change as I believe Henry Schein purchased the company, but I have not seen much recent indication that this has changed or will change. Customer support seems to have flagged since Henry Schein took over. I've heard from a number of colleagues that they do not receive the support they once did with Avimark before Henry Schein purchase. I find it cumbersome to work with as it takes a lot of clicks to find the area you want inpatient medical record. The data is not stored in one easy to access location that flows logically and that is frustrating!

Recommendations to other buyers: Nothing else.

So many features

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program does it all. The patient records can hold so much information from pictures to scans. The program is easy to use. If there is a problem, the customer service is very helpful.

Cons: Sometimes there seems to be a problem with Avimark and other programs working together. Or if it is not set up to the letter from the very beginning, things can start to malfunction.

Overall: This program is so easy to keep track of your patients, that you can go completely paperless in your clinic and have all of your information so handy.

Vendor Response

by Henry Schein Veterinary Solutions on June 12, 2018

Hi Christina, Thanks for your positive feedback! We love hearing how you love AVImark! If you're ever experiencing issues with your AVImark integrations feel free to reach out to our AVImark Support Team at 877-838-9273.

Multipurpose and all in one software

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It contains all the functions we want for our clinic. It can manage both hospital side of things and also boarding. It is easy to make estimates and it prints nicely. Medical records are easy to read too.

Cons: It can be difficult to navigate sometimes. Initially, it was hard to know which symbol corresponded to which function.

Vendor Response

by Henry Schein Veterinary Solutions on December 04, 2018

Thank you for your feedback! We love that AVImark provides all of the functionality your practice needs in one place. I've shared your concerns surrounding the difficulties navigating with our Product Management and Training Teams in an effort to better correct this in the future. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

Cookie Cutter Software

Dec 04, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Avimark is a pretty good software if you are looking for something simple to help you manage your practice. It comes with some simple Soaps and its a pretty good software for a 1-2 DVM practice. This was one of the main products we looked into when we were looking to upgrade our antiquated software a few years back.

Cons: Didn't offered all the features we were looking for and we were aiming for something with a bit more support specially something that would also support the hardware so we didn't had to go and deal with multiple vendors.

I wish the software didn't look as dated as it looks.

Overall: We only had it for 30 days as a trial basis to see if it would suit our needs.

Vendor Response

by Henry Schein Veterinary Solutions on December 18, 2018

Hi Roberto, Thank you for trialing AVImark during your purchasing process. We understand how difficult choosing the right software for your veterinary practice can be. We're sorry to hear you didn't feel that AVImark offered hardware support--this is something we can provide with your purchase. I've passed along your feedback to a few of our teams to ensure this is made more clear in our next go round. If you have additional questions or comments, we would love to hear them. Email us anytime at HSVS.Solutions@HenryScheinVet.com.

Capterra loader

AVImark Review

Dec 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons: Merging accounts sometimes causes issues.

Overall: I realize by using Avimark we are able to keep track of each patient's history, are able to make important notes and are able to see vital information quickly.

Vendor Response

by Henry Schein Veterinary Solutions on December 18, 2018

Hi Misty, Thank you for your feedback! We appreciate you calling to light the flow of our AVImark software--it is something we work at to ensure it matches the flow of your practice and day. We're always here to help with issues that may arise and help find ways to make them easier. If you ever have additional questions, concerns, or would like more information on how we can help with training, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Avimark Review

Dec 18, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to create estimates that you can then transfer over to invoices

Cons: medical records and invoice line items hard to distinguish, patient histories can get very long. Would like a way to have invoices just one line that you could then expand.

Vendor Response

by Henry Schein Veterinary Solutions on December 26, 2018

Hi Stephanie, Thanks for your feedback! We're happy to hear AVImark is easy to use in your practice. I've shared your feedback on ways we can optimize invoicing and patient histories to be more user friendly for you and your staff. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

A mediocre software that is past its prime

Feb 19, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I have been with this program since it's DOS days and unlikely to change now as I am to close to retirement. I have not paid for support since 2011 as their support teams became more and more uneducated in the product and the updates kept killing the program and it would take months (sometimes never) for them to correct something they broke. The only reason I see for anyone to start new using this program is cost. It is a cheap program with no extra costs charged for extra work stations. That is the only thing that kept me from switching is the licensing structure of the other programs.

Pros: Fairly easy to use and be up and running in short order. Inexpensive depending on your needs. Great support from users of the program in various forums and Newsgroups as well as on FB, which is good because you will not get good help from Customer Service.

Cons: Probably the worst Customer Service on the planet. Outdated product that has not kept up with the demands of today's Veterinary Hospital. Inventory is a mess. Boarding is almost unusable. Was built for small Hospitals in the beginning and has not been able expand to fulfill the needs of today's larger practices. Searching Hx or current problems with a patient is a joke. Their promised integration on PACS is non-existent unless you pay almost so much for their version of a PACS called Dragon. Controlled drug log is a mess. You have the choice of TWO credit card merchants as they will not allow other merchants access to their program. Both of these merchants are among the worst when it comes to fees and honesty.

Capterra loader

AVImark is wonderful!

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and install. I have had wonderful experiences with their customer service team as well.

Cons: The program can be a bit overwhelming at first but once you get the hang of it, it's a breeze.

Overall: Wonderful all around experience!

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Thanks for your feedback, Adrienne! Veterinary practice management software can definitely be a lot to take in, but we're happy you chose us. Our team is always there to help and advise on how to best utilize your software. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Does the job but isn't pretty

Dec 08, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: It is a product that just has not been updated in a long, long time.

Pros: It does exactly what it says it will do. It keeps medical records. You can attach things like labwork results or images or PDFs to those medical records. You can establish reminders for certain medical records that you'd like to repeat at a certain date. You can create a client and schedule appointments. It does all of the basics that you will need.

Cons: It looks like a program from the early 2000s. It's a server-based product so there is no cloud storage of medical records. The reminder system can be so complicated that they have special technical support representatives devoted to it. Using it to maintain a drug log is a pain and not functional in some aspects. You can not access your system without being at a computer connected to the server. In order to get other programs to work with AVImark they will make you install a module that may or may not cost you a monthly fee to maintain.

Avimark

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Data reporting, inventory tracking

Cons: Lack of customer support with our server set up

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Thanks for reaching out and providing your feedback! Our Team is always looking to improve and we're happy to hear you are seeing the benefits of our data reporting and inventory tracking features. We're sorry to hear you had trouble with your server setup. Our Hardware and Support Teams are here to help and we look forward to providing a better experience next time. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

OUTDATED & RIDDLED WITH PROBLEMS

May 10, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not much. Maybe it's user friendly if you are only using it as a appt scheduler it's goid. Anything more & it's a nightmare

Cons: Stay away from this product if you have, or want to have, a paperless environment. The are trying to take an old legacy system & tweak it to work in an advanced, paperless world. It wzz never designed to be paperless & never designed for a lot of workstations. So, it freezes every 1/2 hr or so at every workstation so you have to do a manual shut down. It cant handle large client records with lots of atratchments & images such as xrays, ultrasoubd imagex, digital photos, etc Horrible rech support. We know more than the tech support folks. If its anything more than a simple problem your in bug trouble! They will not transfer or give you contact info for a supervisor or mgr of client service. If you finally get ti someone they basically blame all your problems on your network & wash their hands of you. If you are looking for anything more than a calendar or badic name & phone # RUN to another pms.

Overall: Biggest benefit are the reviews

Vendor Response

by Henry Schein Veterinary Solutions on May 10, 2017

We¿re sorry that you are experiencing slow performance with your AVImark software. Based on the diagnosis work that our technical support department has done with DocSide Veterinary Center, it appears that the problem might be fixed by upgrading your server. We¿ve offered to test your AVImark program on a new server to ensure that this is the appropriate answer, and we are awaiting a response. We look forward to helping you.

Decent software marred by numerous technical issues and very poor customer support.

Dec 06, 2018
2/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Very easy to use. Can train new people in an hour to do basic work on it, unlike many other software titles. Good integration with in house blood machines and Antech/IDEXX online.

Cons: NUMEROUS, DANGEROUS technical issues. 1). Refill system broken. There is NO WARNING when refilling prescriptions with no refills left aside from "-1" on the label. 2). "done" is right next to "cancel" in medical notes. There is NO WARNING if you hit "cancel"! All the notes are lost. 3). Resolution problems. Frequently defaults to 800x600 and you have to hit the "expand" button repeatedly or even exit out of the program and restart for it to display properly. This has been an issue since 2003. 4). The whiteboard of who is in the hospital and where doesn't automatically update when opened.

Overall: This was great software until they were bought out by Schein. Schein clearly wants people to buy Impromed for a lot more money, and admits that they pulled most of the programming staff away from Avimark. They basically never respond to requests any more.

Vendor Response

by Henry Schein Veterinary Solutions on December 18, 2018

Hi Dr. Deutsch, Thank you for your feedback of our AVImark software. We're happy to hear how easy this is to use and how well the integrations are working for your practice. We're sorry to hear about the technical issues you noted. Our product management team is always looking for feedback so improvements can be made--I've shared this with them. If you ever have additional questions or comments we'd love to hear them. Email us at HSVS.Solutions@HenryScheinVet.com.

Initially, we LOVED Avimark but we use it beyond what their own tech support seems to comprehend

Jan 11, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to maneuver through the software. They have great ideas but their coding and implementation team cannot execute them competently.

Cons: Tech support is horrendous. There "add-on" features such as credit card options, merchant service partnerships, messaging, reminder systems are not thought thru before they release such features. We are constantly cleaning up the "update" catastrophes caused by their own inability to perfect their product before requiring imperfect updates in order to continue using their product at it's most recent capacity. This has become increasingly disruptive to our client communication and hospital flow. If you ask any of our 25 employees what they could change in our practice, it would be Avimark. They are exhausted from it. They suffer tremendously due to the program's slowness and coding errors with a VERY consistent excuse from their tech support; "we are working on that and will try to fix it on the next update." This means months go by with debilitating issues. We are a paperless practice that is constantly pushing the boundaries of technology to keep up with our current culture. They are not. Our confidence has slowly dissolved into a permanent period of frustration. If Avimark doesn't have a massive shake-up, 2018 may be our last year with this software.

Overall: It facilitates the basics of operating a paperless veterinary hospital.

Overall fairly food experience

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to find things in the software. Easily to update things

Cons: Needed more customized things for patient charting.

Overall: I found it fairly easy to use. Oftentimes we had difficulty getting ahold of customer service.

Vendor Response

by Henry Schein Veterinary Solutions on December 04, 2018

Thank you for your feedback! We love that you're having a good experience. I've shared your suggestions around additional customization on patient charting with our Product Management Team and difficulties in contacting customer service with our Management overseeing customer service. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

So so product

Dec 06, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a lot of different features that are great!

Cons: I don't feel it's very user friendly unless you pay them to show you how to use everything.

Vendor Response

by Henry Schein Veterinary Solutions on December 18, 2018

Hi Kayla, Thank you for your feedback! We agree that AVImark has a lot of features that are really great for your veterinary practice. While we do have paid training options, there are also various support documents available on the AVImark website--AVImark.net. If there is ever something specific you're looking for, we're here to help. Please feel free to send any questions, comments, or concerns to us via email at HSVS.Solutions@HenryScheinVet.com.

Overall it has been an improvement in our practice.

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The ease of sending messages to staff members. It is also simple to email records and receipts. I like that it is easy to enter various forms of payment to a client's account.

Cons: It often lags and is very slow. I also hate that when you leave the schedule to look at something else, it does not take you back to the date you were looking at, it bounces back to today's date. It is very frustrating. We are also having difficulty deciding how doctors can let us know if a client has refills on medication.

Vendor Response

by Henry Schein Veterinary Solutions on October 05, 2017

Kim, thanks for your review! We are happy to share that next release of AVImark (version 2017) will contain some enhancements to improve overall performance and speed of the software. In addition, the prescription refill issue you noted could be solved by using AVImark's Worklist feature. Feel free to contact our support team if you'd like assistance using that feature. Have a great day!

Customer Support

Nov 19, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: In my opinion I would rate the program user friendly-have used it for 22 years...I like the layout appearance and ease to read and locate info.

Cons: Customer support-lab support division--AWFUL. Waited on phone for several minutes for assistance (which I don't mind at all-I understand busy!) Then a man comes on and asks to take my phone number for a call back from staff when they are free. 5 DAYS LATER-I GET A CALL BACK!!!! 5 DAYS.......Second time this has happened--so not an exception!

AVImark

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: AVImark is great practice management software. It is easy to use, functional, and adaptable. You can customize this product in many ways.

Cons: AVImark is expensive to purchase and you must have a server and technical support. Also in some cases there are too many options for customizing the software. It makes it more complicated.

Overall: I have used this software in many practices I've worked in for many years. I would have chosen it in my own practice if it wasn't for the cost.

Vendor Response

by Henry Schein Veterinary Solutions on February 22, 2019

Thank you for your feedback, Dr. Vail! We agree that AVImark is easy to use, customizable, and adaptable to the practice in many ways. If you're interested in talking to our Hardware Specialists about purchasing options for the server, we'd be happy to connect you. Just reach out to us at the email below and we can get the conversation started. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Basic and easy to use

May 15, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: User friendly, the technical support team is good overall. Adding new items is really easy and the accounting part of Avimark works really well.

Cons: In order to update or do a global apply someone has to be present in order to click on the prompts. Both can take anywhere from 30 minutes to 2-3 hours and all computers must be logged out which requires this to be done after hours. Very inconvenient feature. Tech support must also be contacted in order for any type of global update. Wish it was easier to update on the backend by admins instead of having to call everytime.

Vendor Response

by Henry Schein Veterinary Solutions on May 22, 2018

Hi Caley, Thank you for your review and feedback! I've shared your comments regarding global updates with our Product Management Team which allows it to be considered for future updates and enhancements. If you have any additional questions or concerns, please let us know.

AviMark Veterinary Software

Mar 07, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tons of features, so many it's hard to keep up with them all. Support was helpful once the clinic I was working at got to a certain size. Very helpful to segment clients to market to in a more detailed way.

Cons: Sometimes will have hiccups and run very slow. Support is not as great if you're not a larger practice.

Vendor Response

by Henry Schein Veterinary Solutions on March 08, 2019

Thanks for leaving a review with your feedback, Heather! AVImark provides a ton of features to veterinary practices aimed at streamlining your business. If you're interested in utilizing more of your software, we'd be happy to put you in touch with our Training Team or recommend some classes that would work well for you at our annual VetSummit. We're always working to improve and appreciate you mentioning your experience with Support. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

Avimark

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very user friendly and easy to learn. Charting and invoicing is very simple and it is very convenient that you can word search the medical history for a particular service or medication. The medical history is easy to review as well.

Cons: The white board function was rather cumbersome to use and I do wish that it had more options to fully customize everything to fit your specific needs.

Overall: Overall I think Avimark is a great product and I would recommend it to any hospital. Each software has its pros and cons, Avimark's cons are quite small compared to the overall functionality of the program.

Vendor Response

by Henry Schein Veterinary Solutions on August 24, 2018

Hi Jenny, Thank you for your positive feedback! I'm happy to hear you find AVImark so easy to use in your practice. I'll pass along your notes regarding whiteboard to our Product Management Team. We're continually making updates to improve the software and value the feedback from our practices during the process.

Troubles with OS support

Oct 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: My staff finds Avimark easy to use when it works. I've used Avimark and Cornerstone as veterinary software and feel Avimark is much more user friendly (at least comparing version available through 2014). I'm sure cornerstone has made changes to improve ease of use since.

Cons: I've had a terrible time with good OS support through AVimark. When I purchased the Avimark software, I also purchased new hardware through them. I was told if I pay for OS support annually, we would get technical support for both hardware and software. However, everytime we call Avimark for the hardware support, we are told it's not their problem and we need to call our IT guy. My paperwork even says they will provide hardware support. But I have to fight for it everytime. Extremely frustrating

Been using Avimark since 2009, very user friendly.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to pick up, main functionality is very logical. The customer support is top notch. Love the chat option for support.

Cons: Some things are not "editable". Would like to be able to edit payments when mistakes happen, and to reinstate canceled appointments. This could be a user error - but I swear there's gremlins in messing up inventory numbers.

Overall: Not having paper files, and using it as an accounting software.

We've been using Avimark at our veterinary clinic for several years, and it's been great!

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's great for tracking appointments, billing and invoicing. storing prescription history and printing client records.

Cons: It's a bit expensive, but overall it's the best solution for our needs. Our admin and doctors can all navigate with ease.

Overall: Significant time savings once we completed the learning curve.

Vendor Response

by Henry Schein Veterinary Solutions on June 26, 2018

Thanks for your feedback, Jill! Happy to hear how AVImark is helping your practice and staff grow.

Avimark Review

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how I am able to keep so much information on each of our patient's so easily!

Cons: Sometimes customer service can be rough to deal with. Other times it can be very helpful though.

Overall: Overall, I love Avimark and the convenience it provided me and my coworkers.

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Thanks for your feedback! We love to hear that our software has made your practice more convenient for your staff. We're always working to improve. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

So efficient

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of AVImark and the features of this software program. It allows many different pathways to get to a final destination, which makes it user friendly and allows the user to decide what pathway works best for him/her. It's easy to understand, which makes training someone new to it, a breeze.

Cons: I can't say anything negative about it.

Overall: I highly recommend AVImark!

Vendor Response

by Henry Schein Veterinary Solutions on January 16, 2019

Thanks for your feedback, Rebekah! We agree that AVImark is easy to use and provides different options for different members of the team. Our goal is to accommodate for you at the practice and make things easier for you and your team. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

It's a great software, I just wish it didn't have so many glitches.

Sep 28, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What I like the most about this software, is the shortcuts. It really makes things easier. When it does freeze up of course.

Cons: What I like least about this software is the fact that it's so slow and always freezes. if one computer freezes, you can almost bet that the others will too, shortly after.

Overall: The benefits I get from this software is that I get to work for a litter quicker, and easier. I feel safe knowing that we are using a more secure software.

Vendor Response

by Henry Schein Veterinary Solutions on September 29, 2017

Thanks for your review, Kayla! Looks like a few folks from Portage Park Animal Hospital have mentioned slowness and crashes on their reviews. Could be a number of issues including networking or server setup. We will have our support techs reach out to you.

NOT for hospitals with extended hours

Feb 24, 2014
1/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: After using Avimark for 9 years we're now looking into new software. While Avimark is generally user friendly and "intuitive", some of their modules (esp the SOAP templates) are extremely cumbersome. While some features are great (ie the "whogot" list and the glossary), their inability to keep their product functioning around the clock has pushed us into the pricey decision to find new software.

They were a comparatively inexpensive option when we opened but as we grew, the program seemed to have difficulty handling our volume and kept developing errors. In their defense, we do not use their software in the way they intended (as we hate their SOAP section, yet still wish to be paperless) and this has likely caused many of our "growing pains". The program may work well for someone else and they may never have to deal with Avimark support.

We pay ~$1200 for annual tech support. This covers updates (however they have not told us when updates are available- we have been told by the company that we need to periodically check in to see if an update is available). For this fee, the company only offers tech support M-F 7a-8p and only until 2 on Sat. They're closed nights, Sundays and holidays. Also, their IT specialists (who can really fix problems and not just read prescripted fixes for specific error messages) have even more limited hours. There is no-one with a pager and no matter how much you are willing to pay, they cannot help after hours.

We are a 24 hour facility and Avimark went down late Sat night and despite us calling support first thing Monday am, they did not get us back up and running until late Tues. We then spent 21 hours re-entering data from when we could not use our practice management software. Since this happened, our system still does not work well (very slow with error messages). We've repeatedly called support, been placed on long holds then were told they'd call back (then no one calls). I would give their customer service 0 stars if I could.

In researching other companies (at NAVC and on-line) I have yet to find one (even the really small companies) that does not offer some type of emergency after-hours service (some are pager based and cost more than regular support- but it is still an option). I would strongly consider the hours you may need tech support before buying this program. Also, really try out their soap template if your're considering paperless options.

Long Time User

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly. Easy to learn and get acquainted with when first starting out. It's really nice because you can basically un-do virtually anything in case you mess something up. There are multiple ways to get to the same end point, which is nice for people who remember shortcuts more so than others.

Cons: At this point in time, the overall appearance seems a bit outdated. It could use an upgrade in the visual department.

Vendor Response

by Henry Schein Veterinary Solutions on November 19, 2018

Hi Anna, Thanks for your feedback! We agree that AVImark is easy to use and learn. I've shared your comments about the overall appearance with our Product Management team. If you ever have additional comments or questions, please reach out to us at HSVS.Solutions@HenryScheinVet.com.

Happy AVImark user 15 years and counting!

Oct 09, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: We've used Avimark at our small animal, 4 doctor veterinary/boarding/grooming/doggie daycare practice for over 15 years and have converted our other two small animal 24/7 referral clinics to AVImark as well in the past 2 years. We find that Avimark is very user friendly, has great reporting features, and is intuitive for new staff in terms of initial training. AVImark has a ton of features we haven't even implemented yet for our 3 almost-paperrless (paper light!) practices but that means we always are learning new and fun ways to use it! Support is very good but sometimes I feel that the response time to some tougher to figure out problems is a little lacking, and at times we pose a question and may get two conflicting anwers, but for the most part their team is knowledgable and very eager to help, but I realize that they have a lag time in their training, just like we do with our stasff. Our biggest frustration in the past couple of years has been the waning support hours, which means that when we have tech issues or need to do version updates or run other AVImark utilities, the practices must be offline/no software to use for a few hours in the middle of a business day - but that is likely the case with many other PMS options as well so I would just add that to my AVImark wish list - more support hours! Otherwise the AVImark team is eager and open to user suggestions and it's a great program overall - we would not consider anything else!

Complete needs met... Almost

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Everything needed is built in to the software. They thought of most everything needed to run a veterinarian practice, and obviously been working on improvements.

Cons: The cost of the service is quite high, and not being cloud based was a downfall for us. With 2 busy offices we had to stop and sync the software, and we were still unable to retrieve needed files when away from the server.

Vendor Response

by Henry Schein Veterinary Solutions on July 24, 2018

Thanks for your feedback! We're happy to hear you're able to run your business effectively through AVImark. We're always working on improvements and i'll be sure to share all feedback with our Product Managers. Keep an eye on your inbox for updates from our team!

Review for Avimark

Oct 20, 2009
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Good layout, organizes clinic information very well, lots of key tools to run a clinic smoothly. Technical support available when needed during clinic hours. Get updates once a year and easy to upload.

Cons: No variance for estimates, totals for estimates don't print, also estimate Tx and inventory items are not alphabatized when printed out. Linking inventory to Tx items need to have less steps. NO seminars in western Canada. Practice analysis has had the 'coming soon' message for inventory and service graphs for a long time. Avimark not available on Mac computers... Want to be able to move obselete inventory items under their own catergory and removed from active items. Some owners not that imaginative for pet names, please allow repeat of names for new pets.

Overall: Please take actions on noted concerns.

Vendor Response

by Henry Schein Veterinary Solutions on November 09, 2010

Melissa,

Thank you for taking the time to write a review.

We do have a variance feature on estimates by pricing, amount, or percentage. One thing we are working towards is being able to vary the inventory dosage linked to the treatment on the estimate and have it adjust the variance amount on the estimate in addition to the methods that exist.

You should be able to create a category for inventory's obsoletes and move the items to the category by dragging and dropping them.

Good basic PM software but feels like it's from 1998.

Nov 16, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Good layout on main page for client/pet info-- fairly intuitive navigation. There are tabs that let you easily look at rx, vaccines, diagnoses, and medical records.

Cons: The look of the software is dated as well as how information is entered. Doesn't seem to have changed much in the last 10 years, which is good for some people, I guess!

Overall: I am familiar with the software and it hasn't changed much in a long time so I rarely have to learn new things about it. It's a pretty intuitive and simple system.

Vendor Response

by Henry Schein Veterinary Solutions on November 17, 2017

Thanks for your review, Tabitha! We're glad you feel comfortable and familiar with AVImark.

Great experience. Easy to use and lots ow ways to customize notes or glossary

Sep 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have alot of pros. The intergrations with the lab (bloodwork). Works well with downloading into clients medical history. The medical condition is great for chartless clinics and putting in glossary notes which you can customize. Sending emails or text messages to clients through the system. Rapport is the best, love the confirmation of appointments that go straight to the appointment book. All the reports you get so you know the client has received. We are now doing the reminders and I do not have to worry about a client not getting notifications. You get a report on who they sent too. Q & A is by far my favoraite. I have put our protocols in it so the staff can look up things that maybe they forgot. I have so much information in it that my favoriate saying to the staff is "Look in Q & A" and it is there. If not it will there. There is so much in the software that I can't touch on everything but you learn something new every day. Avimark or Rapport Customer Service has alwasy been great when I have called. They really help you solve your problem. The remote in is the best ever. That is usually the first thing I ask with I call, "will you remote in". The only con is a pro too, that there is alot this software can do and learning it at the beginning can be overwhelming, but leaning what all is available will be awesome.

Works well for us

Oct 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very easy to learn and pick up on.

Cons: The conversion process was a bit tedious.

Overall: It's made emailing records much easier.

Vendor Response

by Henry Schein Veterinary Solutions on October 16, 2018

Thank you for your review! We're happy to hear AVImark is working well for your practice and was easy for the team to learn. If you ever have additional comments or questions, please email us at HSVS.Solutions@HenryScheinVet.com.

Still learning

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like this software because the client and pets can be viewed at the same time, I love the shortcuts and search feature that includes almost anything you can think of!

Cons: This software can get somewhat confusing to use when you're looking for different documents or searching for things to put in the invoice/patient history. Some of the customer service representatives are not patient with our employees who are not technologically advanced.

Vendor Response

by Henry Schein Veterinary Solutions on April 18, 2019

Thanks for providing your feedback! We agree that the customer information display [CID] is a great feature which allows for client and patient visibility. It is great to hear how well this is working for your practice. Our Team is always working on improving the customer support experience. I?ve shared your feedback with our Team. If you ever have questions or additional feedback surrounding AVImark, please don't hesitate to reach us at HSVS.Solutions@HenryScheinVet.com.

So user friendly and lots of features!

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love how user friendly this software is! Love that it is compatible with importing lab work from in house machines. Scheduling is very easy to read and work with. Patient files are organized and easy to read. Pricing is comparable to others in the market.

Cons: I do not have anything I didn't like about AVImark. If I HAD to pick something, it may be that there isn't an employee scheduling option. Would have been helpful to keep track of employee schedules all on one software.

I have worked with this system in multiple locations and assisting in the training and support

Sep 27, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The system has decent features. Easy to transfer clinics to paperlite record keeping. The followups are great for digital messages.

Cons: There are not enough reporting options for practice benchmarking and the inventory could be a bit more powerful.

Overall: I know the software's capabilities and can easily help practices become more efficient.

Vendor Response

by Henry Schein Veterinary Solutions on October 03, 2017

Thank you, Jennifer! It's our goal to help veterinary practices be more efficient and profitable.

I've had good experience with this software

Sep 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has a multitude of useful features, and add on applications which make it adaptable to meet the needs of our our most tech savvy customers

Cons: It's clunky, has an old fashioned look, program sometimes runs very slow, can even freeze up on occasion

Overall: Efficiency in client outreach and in-clinic processing

Vendor Response

by Henry Schein Veterinary Solutions on September 20, 2017

Thanks, Lina. We're glad you are having a good experience with AVImark!