# Covetrus Avimark Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Covetrus Avimark Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/92887/AVImark/ --- # Covetrus Avimark Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Covetrus Avimark ## What is Covetrus Avimark? AVImark by Covetrus is the practice management software of choice for more than 11,000 veterinary hospitals worldwide. Powerful and scalable to support practice growth, AVImark software is also easy to learn and use. Get standard and advanced features like appointment and boarding calendars, electronic medical records, patient reminders, estimates and invoicing, inventory monitoring, financial reporting, and more everything you need for a thriving, paperless veterinary practice. ## What is Covetrus Avimark used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 599 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 5% Pros & cons Intuitive everyday workflow Efficient staff onboarding process Frequent technical glitches Inconsistent phone support experience Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Covetrus Avimark?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=Covetrus Avimark) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Covetrus Avimark 4.1 (599) VS. [4.6 (284)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (599) Ease Of Use 4.6 (284) Value For Money 4.1 (468) Value For Money 4.6 (270) Customer Service 4.2 (569) Customer Service 4.7 (282) ## Covetrus Avimark alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (100)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) [4.0 (542)](https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130107/Covetrus-Pulse/) [View all alternatives](https://www.capterra.com/p/92887/AVImark/alternatives/) ## FAQs about Covetrus Avimark Overview ### What problems does Covetrus Avimark solve? Covetrus Avimark solves paper-heavy veterinary workflows, disconnected lab results, difficult client follow-up, and slow front-desk handoffs by centralizing medical records, scheduling, invoicing, reminders, inventory, and reporting. Veterinarians, technicians, receptionists, and practice managers benefit most, especially in multi-doctor clinics, mixed animal hospitals, and practices adding boarding, grooming, or daycare. Answer based on 399 reviews Overview ### Which roles and teams benefit most from Covetrus Avimark? Covetrus Avimark is most used by veterinary practice managers, office and hospital administrators, front-desk teams, and clinicians. Managers and owners rely on it for scheduling, billing, reporting, and daily operations, while reception staff handle appointments and client communication. Veterinarians and technicians use it to document visits, manage records, and support treatment workflows. Answer based on 596 reviews Overview ### What company size and industries is Covetrus Avimark built for? Covetrus Avimark serves veterinary practices of all sizes, with strongest fit among small businesses and the veterinary industry. Reviewer data shows 97% small businesses, with 92% in Veterinary, while Hospital & Health Care and Medical Practice each account for 2%. It is primarily used for veterinary operations. Answer based on 599 reviews Features and Usability ### What are the key features of Covetrus Avimark? Covetrus Avimark includes core clinic management features like appointment scheduling, patient records management, SOAP notes, billing and invoicing, and inventory management. Differentiating capabilities include customizable reports, work lists and whiteboard tools for staff coordination, plus third-party integrations for lab diagnostics, reminders, and client communication by email or SMS. Answer based on 215 reviews Integrations ### Which third-party tools and platforms does Covetrus Avimark integrate with? Covetrus Avimark integrates with Rapport for reminders and client communication, Weave for payment processing and internet phone system connectivity, and Online Pharmacy platforms for pharmacy-related workflows. Reviewer mentions point to these three third-party connections as the primary integrations used alongside Avimark in day-to-day veterinary practice operations. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on Covetrus Avimark? Covetrus Avimark is generally easy to onboard for front-desk staff, technicians, and new hires, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say teams learn basic tasks quickly, while managers and admins often need more time for reporting, inventory, reminders, and setup customization. Answer based on 135 reviews Getting Started and Support ### What customer support options does Covetrus Avimark offer, and how do users rate the experience? Covetrus Avimark offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and quick to troubleshoot, but experiences vary. Common complaints include long hold times, inconsistent answers between agents, limited support hours, and added costs tied to support access. Answer based on 167 reviews Security ### How does Covetrus Avimark handle data security and access control? Covetrus Avimark uses customizable security options, authorized user groups, confirmation prompts for changes, and a server-based setup that keeps records accessible during internet outages. Reviewers also note gaps: passwords are not stored securely, some system changes can occur without permission, and administrative lock, override controls, and certain integrations feel lacking. Answer based on 10 reviews Clinic management ### How well does Covetrus Avimark handle clinic management? Covetrus Avimark supports daily veterinary clinic management with an interface many teams find easy to learn and customize. Small practices, multi-doctor hospitals, and specialty clinics use it for scheduling, records, billing, reminders, and lab links, though some users cite dated design, workflow gaps, update issues, and uneven integrations. Answer based on 102 reviews ## Who uses Covetrus Avimark? Based on Capterra reviews from the past 6 years Company size Based on 381 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 381 reviews Administrative 35% Administrative 35% Health & Medical 30% Entrepreneurs/ Owners 9% Customer Services & Support 4% Others 22% Top industries Based on 381 reviews Veterinary 96% Computer Hardware 1% Health, Wellness and Fitness 1% Farming 1% Other 1% ## Pros and Cons Intuitive everyday workflow 90% positive reviews out of 182 Most reviewers find ease of use important, highlighting straightforward navigation and logical organization for daily tasks. Frequent technical glitches 86% negative reviews out of 111 Most users report bugs and issues disrupt workflow, including crashes, slowdowns, and recurring error messages. Brittany R. Practice Manager, 2 - 10 employees. "This makes it difficult to resolve issues while continuing to see patients." Efficient staff onboarding process 93% positive reviews out of 114 Most reviewers indicate training and learning curve is manageable, enabling new staff to become productive quickly. Inconsistent phone support experience 61% negative reviews out of 56 Some reviewers indicate phone support is difficult to reach, with long wait times and unresolved problems. Comprehensive veterinary management tools 92% positive reviews out of 59 Most reviewers describe veterinary practice features as thorough, meeting daily needs for clinics of all sizes. Cumbersome search and reporting 59% negative reviews out of 39 Some reviewers find search functionality confusing, with complex filters and difficulty retrieving detailed information. ## Features AI summary Based on 1,649 Veterinary reviews Capterra reviewers point to these as the top features buyers look for in veterinary software: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**60%**) Covetrus Avimark supports all three of the features reviewers rank highest: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage financial workflows, maintain complete and accessible patient information, and document care accurately, allowing teams to run daily operations more efficiently and support better treatment decisions. Billing & Invoicing 4.3 (178) 66.85% of 178 reviewers that rated this feature as important or highly important Covetrus Avimark offers straightforward, customizable billing and invoicing that helps you track payments and produce professional statements. Some reviewers find it easy to use and teach, but others report slow performance, limited emailing options, and occasional confusion with finalized charges. Patient Records Management 4.4 (185) 69.19% of 185 reviewers that rated this feature as important or highly important With this capability, you can maintain comprehensive, paperless records, attach various file types, and easily review patient history. Reviewers appreciate the detailed documentation and customization, though some find navigation complex and wish for more intuitive access to medical conditions. Prescription Processing 4.3 (165) 58.79% of 165 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Appointment Scheduling 4.4 (181) 66.30% of 181 reviewers that rated this feature as important or highly important It gives you a flexible way to book, color-code, and manage appointments. Users think scheduling is straightforward and efficient, with helpful visual cues, but some mention the process could be simplified and desire better integration for new clients and appointment types. Inventory Management 3.7 (164) 54.27% of 164 reviewers that rated this feature as important or highly important You can track products, set reorder points, and view real-time inventory. Some users say it keeps stock organized and is logical if set up correctly, but many find it complex, time-consuming, and sometimes inaccurate, especially without thorough staff training and regular maintenance. Confirmations/Reminders 3.9 (159) 56.60% of 159 reviewers that rated this feature as important or highly important This aspect helps you automate client communication through reminders and confirmations. Reviewers indicate it reduces staff workload and supports multiple channels, but many want better customization and report relying on third-party integrations like PetDesk or Rapport for improved functionality. Covetrus Avimark 24 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities It gives you a flexible way to book, color-code, and manage appointments. Users think scheduling is straightforward and efficient, with helpful visual cues, but some mention the process could be simplified and desire better integration for new clients and appointment types. Covetrus Avimark offers straightforward, customizable billing and invoicing that helps you track payments and produce professional statements. Some reviewers find it easy to use and teach, but others report slow performance, limited emailing options, and occasional confusion with finalized charges. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage and track all internal and external communication conducted via calls, email, text, or chat This aspect helps you automate client communication through reminders and confirmations. Reviewers indicate it reduces staff workload and supports multiple channels, but many want better customization and report relying on third-party integrations like PetDesk or Rapport for improved functionality. A collection of customer information such as contact details, demographics, previous interactions, etc. Store, manage, and track all electronic documents in a centralized location Digitally sign online documents Reminders sent via email Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes You can track products, set reorder points, and view real-time inventory. Some users say it keeps stock organized and is logical if set up correctly, but many find it complex, time-consuming, and sometimes inaccurate, especially without thorough staff training and regular maintenance. Captures invoice data and maintains comprehensive records for auditing and reporting purposes With this capability, you can maintain comprehensive, paperless records, attach various file types, and easily review patient history. Reviewers appreciate the detailed documentation and customization, though some find navigation complex and wish for more intuitive access to medical conditions. Accept, record, and reconcile financial transactions Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Meet with patients remotely Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Features 4.0 (578) 4.0 Based on 578 reviews ## Pricing Value for money 4.1 (468) Value for money 4.1 (468) 4.1 Based on 468 reviews ## Support, customer service and training options Customer Service 4.2 (569) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (569) 4.2 Based on 569 reviews ## User reviews Overall rating 4.1 Based on 599 reviews Filter by rating 5(231) 4(259) 3(78) 2(16) 1(15) Mentioned topic Sorted by most recent Dana P. CVOM Veterinary ### "Truly, My Favorite Veterinary EMR Software Out There" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2026 I always say using Avimark is as easy as riding a bike. You can switch softwares and come back to it and it still sticks. I used Avimark at my first clinic, switched to another clinic for a few years. My current hospital uses Avimark and its so easy to use. Pros Its easy to create electronic medical records, access the schedule, among many of its features. Whenever we have an issue- the support staff is always able to help us or answer questions immediately. Cons We do have some issues with Avimark dropping from our server. However, this does not happen often enough for us to have any major concerns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Karen T. Vet Tech Veterinary ### "We use Avimark daily. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2025 I used Avimark for 9 years and would recommend to anyone. I have used other products and Avimark is what I liked most. Pros Easy to use and record management. Avimark has great features to train your new staff. Avimark is great to manage your pet hospital, you can customize it according to your needs. It makes it easy to track pet's records. Cons I don't think there is anything I would change about Avimark. I Everything was great, there are times it was a lack of training from our staff when we had issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ashley M. Owner Veterinarian Veterinary ### "Avimark - The Most Dependable Veterinary Software System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Very easy to learn, simple yet functional, extremely customizable. I think this is the best veterinary software on the market. We are paper-light and utilize EMRs, which are very easy to use in Avimark. I will continue to use this program for the life of my practice. Pros I absolutely love Avimark for my veterinary clinic. I feel that a server-based system is more secure than a cloud-based system. I love the fact that once I purchase this system, I own the software and can continue to use it without paying a monthly fee other than for Avimark support. The customer support has always been absolutely phenomenal and efficient. The program has so many different customizable functions. I also love that when our internet goes out, I still have access to all of my medical records. Cons Every once in a while, there will be a glitch that occurs with an upgrade. I honestly think that's my only dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alex S. Certified Veterinary Technician Veterinary ### "My preferred PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 7, 2025 It has been a very good fit for our practice overall, well worth the money, with great customer service for any problems that do arise. Allows for efficient and easy training for new staff. Pros It has been greatly utilized for scheduling and inventory management. Having the patient full records easily accessible makes knowing their history effortless. Cons Data analysis for specific things is a little complicated. It would be nice if we could do an easy search for all the customers phone number fields instead of just the main one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Renee D. Veterinary Assistant Veterinary ### "Avimark user " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 23, 2025 It was much more user friendly than Cornerstone. However, it was outdated. The icons were not self explanatory so it was constantly a search to find the right function. Pros Being able to search under “who got” to find patients we couldn’t remember the name or file information but we remembered what they went home with. Cons How the boarding schedule worked. The format was not very updated and when we did heavy amounts of boarding the schedule was a mess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Keri B. Receptionist Veterinary ### "Good enough" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 23, 2025 It was a good product for awhile, but ultimately couldn’t compare to other cloud based PIMS as our practice grew. Pros I liked its simplicity the most although that’s one of the reasons we also made the switch to a more robust PIMS. Cons It did not have the vast options or integrations that other softwares had at the time. It wasn’t cloud based so it would take too long to restore and come back. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elizabeth M. Practice Manager Veterinary ### "Avimark made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 3, 2025 Love it. All i. One place PIMS, ordering, online pharmacy and more Pros Easy workspace/platform. Many integrations to make things easy Cons Long updates, or atleast at my hospital it feels like updates take forever Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Stacy T. Practice Manager Veterinary ### "Practice Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 24, 2025 Constant need for support to manager administrator stuff Pros Visual appearance of screens, and patients Cons Reminders were confusing, they could be manually altered creating issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF brooke F. LVT Veterinary ### "Avimark Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 21, 2025 Pros ease of use for normal day to day things Cons support is not great, communication is not great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. William H. president Computer Hardware ### "phone support sabotages clinic computers " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 14, 2025 public service message : Do Not get involved with AVIMARK UNLESS you or your staff KNOW computer networking or lots about computers in general. Things must be perfect for avimark to work. Pros the concept is nice for very very computer technical veterinarians. Cons SUPPORT! - they support I believe actually TRIES to sabotage your clinics computers when you call them for support! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92887/AVImark/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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