--- title: "Covetrus Avimark Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Covetrus Avimark Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/92887/AVImark/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Covetrus Avimark Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Covetrus Avimark ## What is Covetrus Avimark? AVImark by Covetrus is the practice management software of choice for more than 11,000 veterinary hospitals worldwide. Powerful and scalable to support practice growth, AVImark software is also easy to learn and use. Get standard and advanced features like appointment and boarding calendars, electronic medical records, patient reminders, estimates and invoicing, inventory monitoring, financial reporting, and more everything you need for a thriving, paperless veterinary practice. ## What is Covetrus Avimark used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 599 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 5% Pros & cons Intuitive daily operations interface Efficient staff onboarding process Frequent technical disruptions Inconsistent phone support experience Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Covetrus Avimark?[Manage this product listing](https://www.g2.com/products/covetrus-avimark/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Covetrus Avimark 4.1 (599) VS. [4.6 (292)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (599) Ease Of Use 4.6 (292) Value For Money 4.1 (468) Value For Money 4.6 (278) Customer Service 4.2 (569) Customer Service 4.7 (290) ## Covetrus Avimark alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (279)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (107)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) [View all alternatives](https://www.capterra.com/p/92887/AVImark/alternatives/) ## FAQs about Covetrus Avimark Overview ### What problems does Covetrus Avimark solve? Covetrus Avimark solves paper-based, fragmented veterinary workflows by centralizing patient histories, SOAP notes, lab results, prescriptions, images, appointments, invoices, inventory, reminders, and client communications. Veterinarians, technicians, receptionists, and practice managers use it to coordinate care, retrieve records during visits, reduce manual data entry, and monitor supplies and practice activity. Answer based on 289 reviews Overview ### Which roles and teams benefit most from Covetrus Avimark? Covetrus Avimark is most used by veterinary practice, office, and hospital managers who oversee scheduling, billing, records, and daily clinic operations. Reception teams use it to manage appointments and client check-ins, while veterinarians and technicians document patient care. Owners and administrators monitor financial activity, inventory, and practice performance. Answer based on 596 reviews Overview ### What company size and industries is Covetrus Avimark built for? Covetrus Avimark is designed for veterinary practices of all sizes, with small businesses representing 97% of reviewers and Veterinary accounting for 92%. It also serves enterprise (2%) and midsize (1%) organizations, plus Hospital & Health Care and Medical Practice users at 2% each. Its primary use case is veterinary practice management. Answer based on 599 reviews Features and Usability ### What are the key features of Covetrus Avimark? Covetrus Avimark includes patient records management for documenting and updating clinical information, appointment scheduling with color-coded appointment types and calendar views, and billing and invoicing for tracking payments. It also provides inventory management, confirmations and reminders, prescription processing, treatment planning, and imaging and X-rays history. Answer based on 93 reviews Overview ### How well does Covetrus Avimark support veterinary clinic management? Covetrus Avimark supports day-to-day veterinary clinic management with scheduling, medical records, billing, worklists, reminders, and customizable workflows. Small and multi-doctor practices often find its core screens easy to learn, though some teams report dated scheduling, mobile access, and staff communication gaps. Answer based on 102 reviews Getting Started and Support ### How easy is it to onboard and train a team on Covetrus Avimark? Covetrus Avimark is generally easy for new veterinary staff to learn, with many reviewers reporting that basic daily tasks can be taught quickly. Training is available in person, live online, through webinars, documentation, and videos. Administrators and users configuring reports, inventory, or advanced features may need more time and hands-on support. Answer based on 135 reviews Getting Started and Support ### What customer support options does Covetrus Avimark offer, and how do users rate the experience? Covetrus Avimark offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and quick to troubleshoot, but experiences vary: some report long holds, inconsistent answers, limited hours, and support-contract costs, particularly for complex or after-hours issues. Answer based on 167 reviews Security ### How does Covetrus Avimark handle data security and access control? Covetrus Avimark uses authorized groups to control access and requires confirmations for some changes, helping protect against human error. Its server-based setup can keep medical records accessible during internet outages. However, reviewers report insecure password storage, no administrative override to prevent chart-note deletion, network-security issues, and unapproved drug-label changes. Answer based on 10 reviews Features and Usability ### How well does Covetrus Avimark handle veterinary inventory management? Covetrus Avimark tracks veterinary inventory, product charges, costs, and ordering needs, but its stock-control workflow can require extra oversight. Clinic managers value reporting, barcode sales, distributor connections, and medication tracking. Many teams, however, describe receiving, lot numbers, expiration dates, reorder lists, and inventory corrections as multi-step or inconsistent. Answer based on 95 reviews ## Who uses Covetrus Avimark? Based on Capterra reviews from the past 6 years ## Pros and Cons Intuitive daily operations interface 90% positive reviews out of 182 Most reviewers find ease of use important, highlighting logical navigation, quick learning, and accessible core functions. Frequent technical disruptions 86% negative reviews out of 111 Most users report bugs and issues cause crashes, slowdowns, recurring glitches, and unreliable system performance during daily tasks. Brittany R. Practice Manager, 2 - 10 employees. "This makes it difficult to resolve issues while continuing to see patients." Efficient staff onboarding process 93% positive reviews out of 114 Most reviewers describe training and learning curve as straightforward, enabling rapid onboarding and personalized workflows. Inconsistent phone support experience 61% negative reviews out of 56 Some reviewers describe phone support as difficult to reach, slow to resolve problems, and often unhelpful for urgent issues. Comprehensive veterinary management tools 92% positive reviews out of 59 Most users report veterinary practice features address daily clinic needs, supporting records, client communication, and diverse workflows. Complex and limited search tools 59% negative reviews out of 39 Some users report search functionality is confusing, lacks flexibility, and often requires technical assistance for effective use. ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Covetrus Avimark supports all three features that reviewers rate most highly: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage financial workflows, maintain complete and accurate patient information, and document care clearly, allowing teams to run daily operations more efficiently and support better treatment decisions. Billing & Invoicing 4.3 (178) 66.85% of 178 reviewers that rated this feature as important or highly important Covetrus Avimark offers straightforward, customizable billing and invoicing that links with medical records. Reviewers indicate invoices are easy to create and understand, but some find the process slow, complicated, and lacking integration with card readers or portals. Patient Records Management 4.4 (185) 69.19% of 185 reviewers that rated this feature as important or highly important With this capability, you can keep comprehensive, paperless records, attach various files, and easily input notes. Reviewers appreciate the detailed documentation, ease of use, and ability to integrate outside records, though some mention navigation and training challenges. Prescription Processing 4.3 (165) 58.79% of 165 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Appointment Scheduling 4.4 (181) 66.30% of 181 reviewers that rated this feature as important or highly important It gives you a flexible way to book, color-code, and manage appointments. Users think scheduling is easy, customizable, and helps manage daily workflow, but some wish for simpler processes, better integration, and improved options for handling double bookings. Inventory Management 3.7 (164) 54.27% of 164 reviewers that rated this feature as important or highly important This aspect helps you track and reorder products, set alerts, and manage stock. Some users say it saves time and is logical if set up well, but many mention accuracy issues, complexity, and a steep learning curve, especially for pharmacy and expiration tracking. Confirmations/Reminders 3.9 (159) 56.60% of 159 reviewers that rated this feature as important or highly important You can automate reminders and confirmations to keep clients informed. Some reviewers find reminders helpful and customizable, but others report setup difficulties, glitches, and often rely on third-party integrations like PetDesk or Vet Street for smoother communication. Covetrus Avimark 24 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Scheduling: It gives you a flexible way to book, color-code, and manage appointments. Users think scheduling is easy, customizable, and helps manage daily workflow, but some wish for simpler processes, better integration, and improved options for handling double bookings. - Billing & Invoicing: Covetrus Avimark offers straightforward, customizable billing and invoicing that links with medical records. Reviewers indicate invoices are easy to create and understand, but some find the process slow, complicated, and lacking integration with card readers or portals. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: You can automate reminders and confirmations to keep clients informed. Some reviewers find reminders helpful and customizable, but others report setup difficulties, glitches, and often rely on third-party integrations like PetDesk or Vet Street for smoother communication. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Inventory Management: This aspect helps you track and reorder products, set alerts, and manage stock. Some users say it saves time and is logical if set up well, but many mention accuracy issues, complexity, and a steep learning curve, especially for pharmacy and expiration tracking. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Patient Records Management: With this capability, you can keep comprehensive, paperless records, attach various files, and easily input notes. Reviewers appreciate the detailed documentation, ease of use, and ability to integrate outside records, though some mention navigation and training challenges. - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Telemedicine: Meet with patients remotely - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Features 4.0 (578) 4.0 Based on 578 reviews ## Pricing Value for money 4.1 (468) Value for money 4.1 (468) 4.1 Based on 468 reviews ## Support, customer service and training options Customer Service 4.2 (569) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (569) 4.2 Based on 569 reviews ## User reviews Overall rating 4.1 Based on 599 reviews Filter by rating 5(231) 4(259) 3(78) 2(16) 1(15) Mentioned topic Sorted by most recent Dana P. CVOM Veterinary ### "Truly, My Favorite Veterinary EMR Software Out There" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2026 I always say using Avimark is as easy as riding a bike. You can switch softwares and come back to it and it still sticks. I used Avimark at my first clinic, switched to another clinic for a few years. My current hospital uses Avimark and its so easy to use. Pros Its easy to create electronic medical records, access the schedule, among many of its features. Whenever we have an issue- the support staff is always able to help us or answer questions immediately. Cons We do have some issues with Avimark dropping from our server. However, this does not happen often enough for us to have any major concerns. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Karen T. Vet Tech Veterinary ### "We use Avimark daily. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2025 I used Avimark for 9 years and would recommend to anyone. I have used other products and Avimark is what I liked most. Pros Easy to use and record management. Avimark has great features to train your new staff. Avimark is great to manage your pet hospital, you can customize it according to your needs. It makes it easy to track pet's records. Cons I don't think there is anything I would change about Avimark. I Everything was great, there are times it was a lack of training from our staff when we had issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ashley M. Owner Veterinarian Veterinary ### "Avimark - The Most Dependable Veterinary Software System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Very easy to learn, simple yet functional, extremely customizable. I think this is the best veterinary software on the market. We are paper-light and utilize EMRs, which are very easy to use in Avimark. I will continue to use this program for the life of my practice. Pros I absolutely love Avimark for my veterinary clinic. I feel that a server-based system is more secure than a cloud-based system. I love the fact that once I purchase this system, I own the software and can continue to use it without paying a monthly fee other than for Avimark support. The customer support has always been absolutely phenomenal and efficient. The program has so many different customizable functions. I also love that when our internet goes out, I still have access to all of my medical records. Cons Every once in a while, there will be a glitch that occurs with an upgrade. I honestly think that's my only dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alex S. Certified Veterinary Technician Veterinary ### "My preferred PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 7, 2025 It has been a very good fit for our practice overall, well worth the money, with great customer service for any problems that do arise. Allows for efficient and easy training for new staff. Pros It has been greatly utilized for scheduling and inventory management. Having the patient full records easily accessible makes knowing their history effortless. Cons Data analysis for specific things is a little complicated. It would be nice if we could do an easy search for all the customers phone number fields instead of just the main one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Renee D. Veterinary Assistant Veterinary ### "Avimark user " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 23, 2025 It was much more user friendly than Cornerstone. However, it was outdated. The icons were not self explanatory so it was constantly a search to find the right function. Pros Being able to search under “who got” to find patients we couldn’t remember the name or file information but we remembered what they went home with. Cons How the boarding schedule worked. The format was not very updated and when we did heavy amounts of boarding the schedule was a mess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Keri B. Receptionist Veterinary ### "Good enough" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 23, 2025 It was a good product for awhile, but ultimately couldn’t compare to other cloud based PIMS as our practice grew. Pros I liked its simplicity the most although that’s one of the reasons we also made the switch to a more robust PIMS. Cons It did not have the vast options or integrations that other softwares had at the time. It wasn’t cloud based so it would take too long to restore and come back. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elizabeth M. Practice Manager Veterinary ### "Avimark made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 3, 2025 Love it. All i. One place PIMS, ordering, online pharmacy and more Pros Easy workspace/platform. Many integrations to make things easy Cons Long updates, or atleast at my hospital it feels like updates take forever Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Stacy T. Practice Manager Veterinary ### "Practice Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 February 24, 2025 Constant need for support to manager administrator stuff Pros Visual appearance of screens, and patients Cons Reminders were confusing, they could be manually altered creating issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF brooke F. LVT Veterinary ### "Avimark Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 21, 2025 Pros ease of use for normal day to day things Cons support is not great, communication is not great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. William H. president Computer Hardware ### "phone support sabotages clinic computers " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 14, 2025 public service message : Do Not get involved with AVIMARK UNLESS you or your staff KNOW computer networking or lots about computers in general. Things must be perfect for avimark to work. Pros the concept is nice for very very computer technical veterinarians. Cons SUPPORT! - they support I believe actually TRIES to sabotage your clinics computers when you call them for support! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92887/AVImark/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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