--- title: "Covetrus Avimark Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Covetrus Avimark the right Veterinary solution for you? Explore 599 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/92887/AVImark/reviews/" page_type: "reviews" language: "en" --- Covetrus Avimark 4.1 (599) [View alternatives](https://www.capterra.com/p/92887/AVImark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Covetrus Avimark Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews AM Ashley M Owner VeterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “I also love that when our internet goes out, I still have access to all of my medical records.“ November 26, 2025 Dana P CVOMVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “We do have some issues with Avimark dropping from our server. “ April 25, 2026 KT Karen T Vet TechVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Avimark has great features to train your new staff.“ November 30, 2025 BR Brittany R Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “This makes it difficult to resolve issues while continuing to see patients.“ January 14, 2025 KH Katherine H Practice ManagerVeterinary, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “All my inventory, patient records, and staff login is easy to use and understand.“ September 22, 2024 William H presidentComputer Hardware, Self-employedUsed the software for: 1-2 years. “they support I believe actually TRIES to sabotage your clinics computers when you call them for support!“ February 14, 2025 AM Ashley M Owner VeterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Very easy to learn, simple yet functional, extremely customizable.“ November 26, 2025 bf brooke f LVTVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “support is not great, communication is not great“ February 21, 2025 ## Showing most helpful reviews Showing 1-25 of 599 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana P. CVOM Veterinary Used the software for: 2+ years ### "Truly, My Favorite Veterinary EMR Software Out There" April 25, 2026 5.0 I always say using Avimark is as easy as riding a bike. You can switch softwares and come back to it and it still sticks. I used Avimark at my first clinic, switched to another clinic for a few years. My current hospital uses Avimark and its so easy to use. Pros Its easy to create electronic medical records, access the schedule, among many of its features. Whenever we have an issue- the support staff is always able to help us or answer questions immediately. Cons We do have some issues with Avimark dropping from our server. However, this does not happen often enough for us to have any major concerns. Review Source AD Andrew D. Owner Veterinary Used the software for: 2+ years ### "Why use Avimark?" June 16, 2021 5.0 Preventing dropped charges, keeping AR under control and using the Time Clock function to track employee time on the job. Pros Fast. Hot keys. Most important data on the CID Cons Lack of a running total when building an invoice. We have to continually do trail posts to see where we are as compared to the treatment plan. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Avimark More nimble and user friendly. Easier report formats. Idexx blackmails you into using all of their products. Review Source RD Renee D. Veterinary Assistant Veterinary Used the software for: 2+ years ### "Avimark user " May 23, 2025 3.0 It was much more user friendly than Cornerstone. However, it was outdated. The icons were not self explanatory so it was constantly a search to find the right function. Pros Being able to search under “who got” to find patients we couldn’t remember the name or file information but we remembered what they went home with. Cons How the boarding schedule worked. The format was not very updated and when we did heavy amounts of boarding the schedule was a mess. Review Source RP Rosemary P. Practice Administrator Veterinary Used the software for: 2+ years ### "Avimark User 30+ Years" November 17, 2020 4.0 Overall I feel that Avimark is a great program. It's ease of use is good. Beginners can pick up the basics easily. There are a lot of things that the system can do that many are not aware of. The ease of integration from one program to Avimark was pretty seamless. Pros Easily teachable. Easy integration. User friendly. Cons Not as easy to get "New" features added when suggested. I would like to see the online academy become part of the program as "basic" meaning I think that you would have way more practices wanting to have the system if this was available as a no charge portion of the system. Practices are constantly adding more staff, and the cost associated with the academy are not very cost effective for a practice to have year round. If this price was embedded in the purchase price and maybe just a minimal annual fee would be much easier for practices to want to continue this service. Reason for choosing Covetrus Avimark I have worked at practices that have had both Cornerstone and Avimark. One practice started with Avimark and decided to change over to Cornerstone. This was a mistake in a very bad way. They essentially took a practice that was well balanced and working very efficiently on Avimark. They owned two additional practices that were on Cornerstone (and not functioning well) they wanted all the practices to communicate. They choose to change the only practice that was functioning well to convert over to Cornerstone, and it made a horrible mess. The current practice I am at started on Cornerstone under the old ownership. They were on it for 10+ years. During that time they could never understand the system well enough to utilize any of the features that it had, so there was virtually nothing used correctly. When I came aboard I made my argument to why we needed Avimark, and changed. My background is in inventory management. Avimark I feel is superior in this area. I have even shown the Technicians at Covertus things about the system that they did not know it could do. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) I hate Cornerstone. This program was developed by persons with accounting backgrounds, not a veterinary background. I think that both things need to be taken into consideration. I think that Avimark is a better product because it takes into account more the veterinary aspects above the accounting. I do feel there is room for improvement, but that is so with any program. Review Source ST Sherry T. Hospital Manager Veterinary Used the software for: 2+ years ### "Easy to learn, easy to use" June 15, 2021 4.0 Overall, I like Avimark much more than some of the other programs I've worked with. It also integrates with IDEXX and with Antech. Pros This program is very easy to convert to. My entire staff was able to function within a week of installing. Cons The inventory program is little limited compared to some other programs. Quantity discounts could use improvement. Alternatives considered [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Avimark is easier to use. It also is the program that our company uses primarily, and it integrates with the software there. I no longer need to print and send monthly reports. Review Source VR Verified Reviewer Computer specialist/CSR Veterinary Used the software for: 2+ years ### "Very customizable and user friendly - once you get past the learning curve!" June 11, 2020 5.0 Overall it’s excellent. There are sometimes bugs with it (like suddenly not finding any pet named Bella, so you have to rebuild indexes) but for the most part, it works great. It is usually speedy, and it can do some really neat, helpful things. Pros All the information you need is in front of you - client, pet, reminders. And it is easy to make it do some really cool things, such as packages, creative reminders, documents attached to treatments or diagnoses, etc. Cons We switched to this software from Cornerstone, and that was one of the most difficult times in memory. I am very good with software, and it took me three weeks to feel comfortable with it. Some less proficient folks complained for more than a year! Six years later, and I still occasionally find things it will do that I didn’t know about. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone charged a license fee for every workstation. With Avimark, you can have as many workstations as you want. Once it’s paid for, the only cost is for support, but you can choose not to use it. Review Source AM Ashley M. Owner Veterinarian Veterinary Used the software for: 2+ years ### "Avimark - The Most Dependable Veterinary Software System" November 26, 2025 5.0 Very easy to learn, simple yet functional, extremely customizable. I think this is the best veterinary software on the market. We are paper-light and utilize EMRs, which are very easy to use in Avimark. I will continue to use this program for the life of my practice. Pros I absolutely love Avimark for my veterinary clinic. I feel that a server-based system is more secure than a cloud-based system. I love the fact that once I purchase this system, I own the software and can continue to use it without paying a monthly fee other than for Avimark support. The customer support has always been absolutely phenomenal and efficient. The program has so many different customizable functions. I also love that when our internet goes out, I still have access to all of my medical records. Cons Every once in a while, there will be a glitch that occurs with an upgrade. I honestly think that's my only dislike. Review Source AS Alex S. Certified Veterinary Technician Veterinary Used the software for: 2+ years ### "My preferred PMS" November 7, 2025 5.0 It has been a very good fit for our practice overall, well worth the money, with great customer service for any problems that do arise. Allows for efficient and easy training for new staff. Pros It has been greatly utilized for scheduling and inventory management. Having the patient full records easily accessible makes knowing their history effortless. Cons Data analysis for specific things is a little complicated. It would be nice if we could do an easy search for all the customers phone number fields instead of just the main one. Review Source KT Karen T. Vet Tech Veterinary Used the software for: 2+ years ### "We use Avimark daily. " November 30, 2025 5.0 I used Avimark for 9 years and would recommend to anyone. I have used other products and Avimark is what I liked most. Pros Easy to use and record management. Avimark has great features to train your new staff. Avimark is great to manage your pet hospital, you can customize it according to your needs. It makes it easy to track pet's records. Cons I don't think there is anything I would change about Avimark. I Everything was great, there are times it was a lack of training from our staff when we had issues. Review Source KB Keri B. Receptionist Veterinary Used the software for: 2+ years ### "Good enough" May 23, 2025 4.0 It was a good product for awhile, but ultimately couldn’t compare to other cloud based PIMS as our practice grew. Pros I liked its simplicity the most although that’s one of the reasons we also made the switch to a more robust PIMS. Cons It did not have the vast options or integrations that other softwares had at the time. It wasn’t cloud based so it would take too long to restore and come back. Review Source EM Elizabeth M. Practice Manager Veterinary Used the software for: 2+ years ### "Avimark made easy" March 3, 2025 5.0 Love it. All i. One place PIMS, ordering, online pharmacy and more Pros Easy workspace/platform. Many integrations to make things easy Cons Long updates, or atleast at my hospital it feels like updates take forever Review Source SD Sunita D. Veterinarian Veterinary Used the software for: 1-2 years ### "Avimark - the arranged marriage that you're stuck with" June 10, 2021 3.0 Calling in to regular tech support (for which I pay a monthly fee) is rarely rewarding. They only have the pat answers and protocols that they know to do for different error codes. I do have a relationship with one of the senior technicians and try to schedule with her to actually troubleshoot our problems. Pros I can take a version into the field, then bring it back to sync with the server. I run a housecall practice. Cons The mobile (Sidekick) feature appears to be an afterthought. It is not well designed and there are numerous glitches with trying to get it to be as robust a program as we need. I have spoken with higher level technicians about this and they agree that the features we need would be great to have, but they don't yet exist and they put in requests for software updates, but I have no reason to expect that these will ever actually happen. Reason for choosing Covetrus Avimark I can't rely on internet access at all of my appointment locations and need a robust program that can support high quality medical records. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. VA VALERIE A. OFFICE MANAGER Veterinary Used the software for: 2+ years ### "Still learning" June 26, 2021 5.0 Overall, everyone here likes Avimark and when we hire new employees, they are frequently already familiar with this program since it is commonly used in other veterinary hospitals. Pros I came into the veterinary field just a few years ago which is when I was first introduced to Avimark. The hospital that hired me had always used this program. I found it easy to learn and easy to navigate. We are paperless and everything we need is in the patient's file...staff notes are critical. We scan in or download documents and are able to attach them with ease. The different file tabs and the search box make it easy to find what you need immediately. Cons Our version of Avimark is only happy merging Word documents (.docx). You cannot use any other program to create documents. Also, when we want to add a type of reminder (for a test or new vaccine), the Avimark tech support have to do it and it requires them to "re-build" the reminders. This brings in all the old reminder types that we no longer use and attaches them to every single patient in the system, which we then have to remove, individually. Very annoying! Review Source SW Selena W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Thorough program for all veterinary needs" November 23, 2020 5.0 Over the past 6 years of using this program our veterinary clinic has grown, and this software has expanded with us. Originally we only had a handful of computers, where as now we have almost 30 running the medical program. I love the ease of use, for our staff, which helped to improve efficiency. Our staff, can room a client, the doctor can see the patient medical records and put in charges in the room, and we can finalize and check out the client in the room. It has made the process easy to have the client in one space, with no confusion. Pros AVImark has helped our veterinary clinic by being able to create reports for statistics, keep in contact with our clients, and have thorough records. We have our in-house labs all where they 'talk' to AVImark, which is helpful for our doctors when talking with clients. When looking for a particular answer to a question, such as how many exotic pets did we see this year, or what doctor sees the most patients in a particular zip code, we can create a report for those answers. Over the past 6 years of using this program, there has only been a handful of reports that I could not create, which is spectacular for a numbers person! We have data at the tip of our fingers at any given point. Cons The integration and transfer of data from AVImark into Quickbooks can be a challenge at times. There are some payment forms that do not transfer out 'clean' into a Quickbooks file, that requires a little work on the back end, like care credit payments. In addition, we implemented AVImark originally for the improvement of our inventory, and set up an entire system with barcode. Although you can sell product like a typical point-of-sale system with the barcode scanner, on the Receiving-end you cannot receive inventory by utilizing a barcode, which still leaves room for errors. Review Source JS Jamie S. Business Administrator Veterinary Used the software for: 2+ years ### "Avimark has many fine qualities." June 11, 2021 4.0 Overall it is great for our purposes. Pros Avimark has many fine qualities, and many built-in features that make it a very detailed program. Cons The dental charts - Dental charts are too generic. Need to have Triadan number system. We would like to attach all dental xrays as one attachment. We would also like to be able to schedule some 10/20 appointments - while others are 15 minute appointments. Overall it is great for our purposes. Paying for customer service is ok for extenuating circumstances, but Avimark should provide a basic level of support for purchasing their product. Even tiered charges for different levels of support or fees, as needed. Review Source JM Jessica M. Hospital Administrator Veterinary Used the software for: 2+ years ### "Solid system, but definitely a little behind in features" May 28, 2020 4.0 As a mixed animal hospital, Avimark seems to be more superior for large animal use/features than competing systems. It also is a super easy to use system despite lacking in some truly beneficial features. Pros \-Best system for equine/large animal practices. -Easy for employees to learn/use as system is fairly basic. -Tech support is fast and knowledgeable. Cons \-One of the biggest ways we recognize clients are by their pets. Highly disappointing that the appointment calendar only displays Client name, patient name, abbreviation for species and reason for visit. It would be optimal for it to display the Breed as that allows the receptionist to quickly know who the client is who is checking in. -Measurements in inventory only go out 2 decimal points - needs to be greater. -Only allows for 2 price breaks in an inventory item - wished it allowed for more. -Estimate feature needs overhaul - confusing that it does not show/reflect range per line item. It only lumps a range total at bottom of estimate. Also, you cannot email estimates directly out of the system (like you can records). You have to save it to your computer and then email it out of your regular email system. -Does not have a prescription refill count down feature. -You can only book a patient reservation straight through one run/kennel in the system versus being able to maximize by taking advantage of space where another animal may be leaving or coming at a different time. -Some of the most common report searches a clinic would use to track compliance/performance are not prebuilt in the system. You have to have a custom search set up, which requires tech support nearly all the time because they are too complex to build on your own. -Despite same telephone and/or same address, does not always recognize a duplicate client. Reason for choosing Covetrus Avimark Large Animal system features. Review Source LH Linda H. Co-Owner and Office Manager Veterinary Used the software for: 2+ years ### "Use of Rapport at BFVC" June 24, 2021 5.0 Avimark Tech Support had been outstanding! Whenever we have an issue, the technicians are always ready to help. Pros The customer support was excellent in setting up Rapport in our practice. I appreciate the daily updates on reminders and know this will allow our staff to better utilize their time in office. It frees up staff time and encourages clients to reschedule and avoid no show fees. Cons We like all features and do not have any recommendations for improvement. Reason for choosing Covetrus Avimark Avimark was recommended to us by other veterinarians and by information received at veterinary conferences. Review Source Response from Covetrus Software Services August 23, 2021 So happy you're having a great experience with AVImark. Thanks for leaving a review! VR Verified Reviewer practice manager Veterinary Used the software for: 2+ years ### "Slow, difficult to use for managers" June 15, 2021 3.0 Probably 50/50. Lots of software issues, difficult to use for managerial/customer reports, but easy enough for an end user. Pros I do like how easy AviMark is to use for the doctors and techs. It's fairly simple and straightforward. Cons I really dislike how difficult it is to pull custom reports. As a technician, I really enjoyed using AviMark. As a manager, I loathe it. I always have to call or chat for customer service to figure out how to pull what I need, especially anything that is custom, and they have to literally have me copy and paste a script. To be honest Cornerstone is much, MUCH superior for that. AviMark's customer reports are absolute nonsense and their chat function for support is horrendous. It's very obvious they have multiple chats going at once and the wait time is bananas even after connected to someone. We also have multiple issues daily with the software because it's so old and I'm sure will be obsolete in just a few years. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. DM David M. Veterinarian/Owner Veterinary Used the software for: 2+ years ### "Avimark has served us well for 26 years" June 22, 2021 5.0 Overall, Avimark has served us very well. Initially, collected a lot of interest on overdue accounts we were missing. New users have been added on over the years. All seem to learn the nuts and bolts quickly. Pros The software is very easy to use. Tech support is great, but you do have to pay a yearly retainer for this service. This was our first vet software, so hard to compare with others. Have been very satisfied with it for 26 years. Cons We don't have internet service, so sometimes tech support can be a little tougher to implement. I feel we only scratch the surface of the software's potential. That's our fault, not the software's. Yearly tech support fee seems a little high to me, but I have no comparison. Reason for choosing Covetrus Avimark If I remember correctly, cost for the number of terminals we were going to use was a major factor. Also, it had all the main features we were looking for. I was not involved with the initial purchase. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your review with the veterinary community! KK Kim K. Hospital Manager Veterinary Used the software for: 2+ years ### "Decent Software " June 10, 2021 3.0 Overall, Avimark is a good product for its usability of ease of use. There are a lot of new faces in vet med and this software is easy to learn. I have used several other products and Avimark is not my favorite but I'm learning to enjoy it more as I learn more about it. Customer service is top notch though! Always friendly and helpful when I need help with something. Pros Avimark is pretty user friendly. It's easy to teach and learn how to operate. The worklists are a great tool and help us keep our clinic on track to ensure our clients needs are met in a timely fashion. Cons It seems like there are a lot of extra "clicks" needed to get to some of the information. It would be great to streamline some processes to make it more efficient (especially in terms of attaching documents). The refill function is finicky and the inventory function is difficult to use. I also do not like having to do a Global Apply to do things with reminders. It's almost impossible to shut down the entire system during a working day to make this happen. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. TZ TinaZa Z. LVT CCRP Veterinary Used the software for: 2+ years ### "User friendly but thorough" March 1, 2019 5.0 We were able to become paperless and do away with paper charts. Pros It is very easy to use. It is windows based therefore it is easy to train new people to use. There are multiple ways to search for client/patient info. Reports are easy to run. White board makes keeping track of patients and patient plans easy. Entering line items is easy and you can enter inventory in thto the line item. When scheduling, you can change colors to help keep track of appointment types. You can create canned notes in the glossary to make note keeping easy. It is easy to create canned estimates and post them into the chart. Employees have to sign in therefore you have a trail to keep track of who has done what. You can create word documents and have the client/patient information autofilled which makes discharge instructions easy. Cons The customer service is not as available and user friendly as they could be. Fortunately we don't have to call very often. The only con in regards to software, is that you cannot time stamp the posting time to know when a client checked out. Review Source Response from Covetrus Software Services March 7, 2019 Thanks for your feedback and review, TinaZa! We agree with the multitude of ways you listed that makes AVImark easy to use and customizable to your practice. We're happy to hear you and your team are benefiting from the flexibility of our system. We're always working to improve everything from the solutions we offer to the Teams you speak with when you're in need of Support. We appreciate you raising both the positives and negatives of your experience with us. If you ever have additional questions, concerns, or would like more information on how we can help optimize our solutions for your business, let us know. Email us at HSVS.Solutions@HenryScheinVet.com. TR Tracy R. Hospital Manager/Lead Technician Veterinary Used the software for: 2+ years ### "Avimark is a solid choice in the Veterinary Vertical" June 15, 2021 5.0 I have been actively using this system since the 1990's and find it far superior to others on the market. I find the charts read more clearly than their competitor, and I like that each hospital can customize which features they wish to use. They have a great customer support team whenever I have questions which gives me great comfort because this program can do so much. Pros We find the scheduling to be easy, even for our new hires. The drop down windows are very intuitive. The same can be said for SOAP notes and charting. We are a paperless hospital so all chart notes, medications and instructions are clear for all staff to see and follow, even from multiple computer stations simultaneously. We appreciate this flexibility as some patients require several staff members to be active participants at once. Cons As they are always improving, there are frequent software upgrades. It does make the system work better and allow for more features, but upgrades require our IT team to be available during our off hours. Reason for choosing Covetrus Avimark We had used this previously and found it to be effective, efficient and met our needs. Ten years later we are sill very pleased with the performance and have no plans to change. Thank you for providing such a powerful tool. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for being a great customer and for sharing your feedback with us. TR Tanaya R. Practice Manager Veterinary Used the software for: 2+ years ### "Great for many options" June 18, 2021 4.0 Pros Very user friendly, love the easiness of the system. Cons Making more stuff forms, were not perfect, would be nice to arrange the sections they way we need. Review Source DT Dana T. Practice Manager Veterinary Used the software for: 2+ years ### "Great, but out-dated" May 28, 2020 3.0 It's near my heart as I have used it my entire career. I feel like I grew up with Avimark. But I'm slowly and sadly realizing it will soon be time to part ways for a more modern PMS. Pros I've seen Avimark work in a variety of clinics: mixed practice, bustling 5 doctor practice doing clinical trials, single doctors practice, and even facilities with flourishing boarding, grooming, and daycare services. It is versatile and can be customized to fit whatever you need. The reporting features can be difficult to grasp, but the data that you can accumulate is exceptional. You can learn the program quickly and accomplish complete a task a few different ways, which allows employees to find a protocol that they best click with. Cons The Boarding calendar is atrocious. There is no way to mark a holiday, set a block off, or really have any type of parameters set before allowing reservations to be booked. Reservations get covered up/hidden if they overlap (one pet check out and a new one checks in the same day)...which is the goal to maximize your facility. Ultimately, however, the biggest downfall is that server-based PMS will soon be extinct. Avimark is ancient and clinging to a world of rapidly expanding cloud-based PMS. If you have paper charts and are looking for an easy way to dip your toe into paperless, then go for it. If you are modern and want your PMS to match the caliber of medicine you offer, keep looking. Review Source TM Traci M. Practice Manager Veterinary Used the software for: 2+ years ### "Avimark for Specialty Practice" November 18, 2020 3.0 The customer service is great. It functions but I would like to use the software more to fit specialty practice. Pros Ease of estimates, looking at medical history and a lot of the reporting features. Cons We are specialty dental practice, things that would be nice is having multiple referral choices would be nice especially when we are creating referral letters. Being able to email treatment plans directly out of Avimark to the email on file or adding additional emails if necessary. We work with a Cardiology practice they have Easyvet. There referral letter process in amazing. I would like a spot for better communication between staff on a patient so when they call you don't have to go diving into the record to find the recommended recheck. lots and lots of things. I have use Avimark when I worked in GP. I came to this hospital that the original doctor purchased Avimark in1993. I would love to switch to a different software, but I have only heard horror stories and that is the main reason I have not switched at this time. We had to purchase a different dental charting software which is hard to integrate with Avimark. Reason for choosing Covetrus Avimark For specialty I would not choose Avimark if I had my choice I would look at different software's that allows better interface and communication with clients and referral hospitals that documents the correspondence as well. Review Source Similar Products Featured