# Page 17 | Covetrus Avimark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Covetrus Avimark the right Veterinary solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92887/AVImark/reviews --- Covetrus Avimark 4.1 (600) [View alternatives](https://www.capterra.com/p/92887/AVImark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Covetrus Avimark ## Showing most helpful reviews Showing 401-425 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Rebecca S. Owner/Vet Veterinary Used the software for: 2+ years ### "Great Software, won't ever switch!" November 20, 2020 5.0 We converted to paperless and realized how awesome Avimark was to helping us! Avimark is so vast, I wish there were easier, free, training modules on it, or e-mails sent out featuring the most used attributes. Just a quick video or two twice a month. Pros So many features! Mostly predictable. Great customer service support. Cons So many features it's difficult to find some things. Wish we had graphing capabilities. Review Source NF Nancy F. practice manager Veterinary Used the software for: 2+ years ### "Avimark Review" June 5, 2020 4.0 I appreciate their online and phone support. I have had several questions answered in a timely manner and while it may not be easy to sometimes make the changes you want to, they definitely will help. Pros I like that we can input our bloodwork results easily, medical conditions for paperless records and multiple options for different types of needs. Cons Issues with it not tracking inventory correctly without re-indexing on a regular basis. Review Source DH Daniel H. Practice Manager Veterinary Used the software for: 2+ years ### "WVC Avimark Review - good product!" May 28, 2020 4.0 Good overall. Pros Keeps track of inventory well for the most part, manages large amounts of client/patient info with no problem. Cons Wish there was a way to automatically update expiration dates on new bottles of drugs instead of having to manually do it. And we purchased signature pads years ago that never worked, and no one at AVImark could figure it out. And they wouldn't take them back. Review Source KM Kim M. Project Manager Veterinary Used the software for: 2+ years ### "Stagnant But Useful" June 2, 2020 4.0 Pros It's the only one I have used in this industry. It tries to address the needs of clinics and is very flexible within its framework. Lots of documentation available for help. Cons Lack of integrations with multiple services. Not keeping up with the times. Customer service is either extremely helpful or extremely unhelpful. Lack of historical notes in a space separate from medical history. Review Source JS Jack S. President Used the software for: ### "Outdated platform and nonresponsive customer service" August 8, 2015 1.0 AVImark used to be a good company, but now that they have been fully sold to Henry Schein (who also owns ImproMed) the Customer Service has gone downhill. If there is an issue, they stop responding to calls and emails. They keep adding unrelated vendors to their program, they continue to keep adding extra fees, until the program has become a hodgepodge of broken software haphazardly "glued" together. The basic part of the software works well enough but advanced features are rough and unfinished. In fact that would be my number one issue, that problems within the program are not corrected. Every upgrade causes parts of the program that was working fine to crash. Sometimes it can take months to fix and sometimes it never gets fixed at all. Their product crashing has resulted in some practices being hit with a major loss of income. Their forums are littered with complaints with no one from the company listening. I expect that in a few short years this company will close or "morph" into some offshoot of impromed/AVImark with all of their problems and none of the benefits. I have used this program for 18 years now. It was a DOS program and it still feels DOS based at times. It is not a true windows program. The software is in desperate need of being updated. Review Source Response from Covetrus Software Services October 8, 2015 Thank you for alerting us to your concerns. We make it a point to listen to our customers, and we regularly review their concerns with the software. Once we resolve these issues, we release fixes that typically solve the problem. We also know updating software is a general concern, so we put a large focus on improving our update process, and as of today, we've released 11 program upgrades without incident. We are also working on updating the look and feel of the AVImark software program. A newer, more user-friendly version of AVImark will be available in 2016. HW Hunter W. Office Manager Veterinary Used the software for: 2+ years ### "Love Avimark" June 15, 2021 4.0 Overall we love avimark Pros Appointment scheduling is a wonderful feature Cons Invoicing navigation is sometimes difficult Review Source MT Michael T. Owner Veterinary Used the software for: 2+ years ### "Frustrating company to deal with." March 12, 2021 3.0 I loved dealing with the company when the original developer owned it. It was purchased by a larger company and service has gone down and price has gone up. Pros It is nice to have the credit card integrated with the software. Cons The inventory is a pain to use. I have never like it. Review Source RB Renee B. Owner Veterinary Used the software for: 6-12 months ### "Old but works " June 10, 2021 3.0 Frustrating Pros Relatively easy to use for basic features Cons It is obviously a very old technology and more detailed things like reporting, searching for clients, etc is very disjointed and feels pieced in. It needs a major modern overhaul. You need to pay for their support to get anything major done. Review Source Response from Covetrus Software Services August 23, 2021 Thanks for sharing your feedback with us. We will provide this information to our product team for review. JB John B. Office Manager Used the software for: 2+ years ### "Does the job but isn't pretty" December 8, 2017 3.0 It is a product that just has not been updated in a long, long time. Pros It does exactly what it says it will do. It keeps medical records. You can attach things like labwork results or images or PDFs to those medical records. You can establish reminders for certain medical records that you'd like to repeat at a certain date. You can create a client and schedule appointments. It does all of the basics that you will need. Cons It looks like a program from the early 2000s. It's a server-based product so there is no cloud storage of medical records. The reminder system can be so complicated that they have special technical support representatives devoted to it. Using it to maintain a drug log is a pain and not functional in some aspects. You can not access your system without being at a computer connected to the server. In order to get other programs to work with AVImark they will make you install a module that may or may not cost you a monthly fee to maintain. Review Source JB Jessica B. Receptionist Veterinary Used the software for: 2+ years ### "Alright but needs improvement" November 17, 2020 4.0 Excellent service when I chat or call customer service Pros Appointment calendar but there's some things I would change. Like, for example, not having the option to permanently delete and appointment - it's been done by mistake here and no way around it. Cons Cannot have a second calendar for companies with different schedules (Example: Company 1 should be able to have their own calendar) Review Source MO Mark O. Practice Manager Veterinary Used the software for: 2+ years ### "The best server based Veterinary CMS" March 30, 2021 4.0 Avimark allowed us to move from 100% paper records to a paper-lite process. Great product, except for update releases. Pros Avimark provided excellent reporting capabilities allowing for user designed queries. Not dependant on Internet for service. Cons Software releases would often cause catastrophic failures. Software releases were required to maintain tech support. While we used Avimark, feature releases focused on 3rd party integrations rather than software enhancements/bug fixes. MS Windows dependent. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Avimark Avimark was a more open platform, used by a huge number of hospitals. Review Source JA Jill A. Business Manager Veterinary Used the software for: 2+ years ### "We've been using Avimark at our veterinary clinic for several years, and it's been great!" June 20, 2018 5.0 Significant time savings once we completed the learning curve. Pros It's great for tracking appointments, billing and invoicing. storing prescription history and printing client records. Cons It's a bit expensive, but overall it's the best solution for our needs. Our admin and doctors can all navigate with ease. Review Source Response from Covetrus Software Services June 26, 2018 Thanks for your feedback, Jill! Happy to hear how AVImark is helping your practice and staff grow. DR Diana R. Hospital Manager Veterinary Used the software for: 2+ years ### "NHAH Review" May 28, 2020 4.0 Pros The scheduling aspect is user friendly. Adding vaccination history is able to be done easily and quickly. Easy to add new clients or patients. Cons Inventory - receiving and changing inventory quantities could be made easier and quicker to do. You should be able to print labels from the appointment calendar screen and not have to go back to patients chart each time. Review Source PG Paul G. DVM Veterinary Used the software for: 2+ years ### "Still can not use most of features " November 30, 2020 4.0 For me is difficult to use Pros Not much to write about the software we use to enter information,pricing,etc Cons Complicated , do not know how to use for SOAP Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Avimark That what was available Review Source OS Otto S. Practice Manager Veterinary Used the software for: 2+ years ### "Avimark for Veterinary Industry" November 18, 2020 4.0 Good. Pros Fairly intuitive, Comprehensive, many functions for a variety of queries and uses Cons Slow speed and start up, unexplainable glitches. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Avimark Price and familiarity by staff Review Source CL Carla L. Office Manager Veterinary Used the software for: 2+ years ### "Avimark" November 27, 2020 4.0 Pros covers everything that a clinic could need, integration with other apps such as care credit Cons difficulty in learning, time consuming, necessary upgrades Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Avimark recommended more Review Source ES Erica S. Client Care Specialist Veterinary Used the software for: 2+ years ### "AVImark goes above and beyond" November 17, 2020 5.0 Our overall experience with AVImark is that it is a top notch company, has amazing reviews and does everything we need it to and more Pros It is extremely user friendly. I love that there are shortcuts to different screens using the F keys. When we have issues, the support staff is very informative and quick to resolve the problem. Cons Sometimes it freezes during busy times which is frustrating. Review Source MB Muhammad B. CEO Veterinary Used the software for: 2+ years ### "Good Product" November 17, 2020 4.0 Great Pros Ease of use and learning and use. Excellent. Cons Need to update more frequently to add more features. Wish it was cloud based. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Avimark Better bang for the buck. Review Source KH Kari H. Practice Manager Veterinary Used the software for: 2+ years ### "review" September 10, 2019 5.0 good Pros ease of invoicing, reminders, good support Cons would like to be able to email statments Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Review Source Response from Covetrus Software Services January 10, 2020 Thank you for your review! MR Michelle R. Hospital Administrator Used the software for: 2+ years ### "Customer Service is Dead" March 21, 2018 1.0 The customer support people are clueless, they don't listen to what you say, they just wait for you to finish so they can read from their Q card. Unfortunately they are usually reading from the wrong one. The more you call back, the more different the answer to the same question becomes. Save yourself the trouble and pass on Avimark. 1500.00 is too much to pay for BS answers from people who couldn't care less. Pros The program is user friendly. That is really about all I can say about it. Just hope you don't have any problems and don't have to call customer service. Cons They have changed things so you can't do simple updates yourself. This includes even adding reminders. You have to call them and have them do it which is impossible unless you close for the updates because there is no one to do it on their end after hours. I suspect it is so they can continue to charge you 1500.00 for support. The problem with the support is that if you ask the same question to 10 different people you get 10 different answers. Review Source ID Ioana D. Clinic Manager Veterinary Used the software for: 2+ years ### "Overall great software" November 17, 2020 4.0 Pros It is easy to use, great customer support and great look! Cons For me, generating reports is quite difficult and you need some basic programing knowledge to generate any without contacting customer support. Reason for choosing Covetrus Avimark It was our first time with any veterinary software and it was selected based on our Veterinarian's previous experience. Review Source CC Cheylee C. Practice Manager Veterinary Used the software for: 1-2 years ### "Avimark" October 13, 2021 4.0 Pros easy to move between patients or windows without losing progress. Cons i much prefer cloud-based servers that can be accessed without a download. Review Source Response from Covetrus Software Services October 22, 2021 Thanks for sharing your review with the veterinary community! CF Crystal F. CCS Veterinary Used the software for: 2+ years ### "Avimark" November 30, 2020 4.0 Pros Ease of pulling up client accounts , appointment scheduling is easy Cons Written scripts are extremely tedious and inefficient Switched from [Infinity Call Tracking](https://www.capterra.com/p/152003/Call-Tracking/) Corporate decision Review Source HW Heather W. Instructor Education Management Used the software for: 2+ years ### "AVImark in the Classroom" September 5, 2019 4.0 I have always received great customer service from AVImark and I really like the online chat since I can speak to a professional while doing other work. Pros AVImark is easy to use and students catch on to how it works very quickly. Cons I wish that this software was cloud based so students could use the platform at home. Reason for choosing Covetrus Avimark AVImark offered a fair price for support and no charge for the set up. It is a very popular software in our area that our students are likely to see in clinics. Review Source Response from Covetrus Software Services September 7, 2019 Hello Heather! Thank you for your kind words! We're always happy to hear that the next generation of Veterinarians is getting hands-on experience with AVImark. If you have any additional questions or feedback, please don't hesitate to reach us at US-CGSS\_Solutions@Covetrus.com. JH Jodey H. Office Manager Veterinary Used the software for: 2+ years ### "Excellent" November 23, 2020 5.0 Pros It is very easy to use. It is easy to teach new staff members. Cons Long wait times on hold to talk to technical support Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed a medical program Review Source Similar Products Featured