Who Uses This Software?

Mobile and Home Care, Brick and Mortar - Multi-Clinic Practices, Specialist Veterinary Practices, Multi-SpecialIty Veterinary Hospitals, Mobile Vaccination Clinics


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vetport
  • www.vetport.com/
  • Founded 2006
  • United States

About Vetport

Web-based & On-line Veterinary Practice Management Software dedicated to improving the standards of a practice. The areas of focus is on optimum resource utilisation, comprehensive problem oriented electronic medical records, caring communications with pet owners and reduction of complexity & cost of operations..


Spotlight_media_placeholder

Vetport Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

Vetport Reviews Recently Reviewed!

Great product; shocking customer support!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Comments: The last 2 issues I had; one took 3 months to resolve; the other 6 weeks. It never used to be this way!!

Awesome software, never work with such amazing software

Oct 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Been using it for last 5 months, Nothing to say wrong till today, The more we use it the more capable we found this software is. Support team is helpful and awesome. Everything is one click away. Once you develop it according to your needs then no need to type anything anymore :-)

Issue with my clients log on......

Oct 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Contacted the support desk via the chat function under "Help". Couldn't ask for a faster response.
The help was immediate and to the point. They were friendly, knew what they were doing, and addressed the issue.
The issue was resolved and my Clients are back to their EMRs.
Great service!

This software is user friendly and easy to use.

Oct 08, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is great and technical support is wonderful. Live chat trouble shooting saves the day time and time again. No horribly long wait times. Technicians are quick to hop on Teamview to see the problem and make a fix. Our recommendations are always taken into consideration to help make the system work better for our hospital.

Used to be good but is now ridiculously buggy for patient management software.

Oct 05, 2015
2/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: When I first started using this product, it was good and I liked it a lot. In the last year and a half, though, there have been more and more problems with things like entries for one patient showing up on another unrelated patient's file, reminders that are not cleared or that are cleared when services have not been done. Weight graphs do not make sense with no X-axis calibration (Weights that are taken one day apart have x-axis points that are the same distance apart as weights taken a year apart.), reports that keep changing retroactively that are supposed to be locked as a permanent legal record, disappearing patient photos, totally unreliable photo uploading system, etc.
Unfortunately, I could go on a lot longer, but I think that this gets the point across.
Customer service is friendly, but the problem rarely actually gets fixed or it is temporarily fixed and then comes back or shows up in other patient files.
As a busy practice, we don't have time to spend an hour or more getting problems fixed per week, and I doubt that other do either, so even though it is an easy to use program with friendly support, I can't recommend it.

Vendor Response

by Vetport on October 06, 2015

We would sincerely like to address issues you are facing. We see these are a mixed basket of issues - some setup related, some bugs and some features to be added/enhanced. We are keen to work and iron out all these issues with you and look forward to you giving us the time to address them. Thank you.

Awesome product & Excellent support....

Sep 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Dedicated Team with Excellent product.

Not exactly what you need...

Feb 19, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Customer service is lacking. Most people you talk to on the phone speak English as a second language. We've been using the product for 2 years and are still waiting to have certain issues (inventory) fixed. Recently there is a lot of internal problems.... we're are getting emails from unhappy employees. Cheap but you get what you pay for.

Vetport deliver great functionality at a great price

Dec 15, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our new veterinary hospital has been open just over three years. Having owned my previous hospital for over 20 years, I was all too familiar with the constant costs of software maintenance, periodic upgrades, and hardware replacement. The new facility was only 1,100 square feet, and had severe limits on both the space and expense that could be dedicated to a computer system.
I had worked with several other practice management systems over the years. Our new facility did not have room for paper files, so the new system had to be completely paperless. I needed to access my system using a laptop or tablet because I had no room for fixed workstations. I needed to work from home, and I needed my new system to be completely customizable because I have my own way of doing things. I needed all lab work and x-rays to be stored inside the system, and I needed it to run on a Mac.
Vetport met all my needs! The system runs entirely in the cloud and can be accessed at any time from any browser on any platform. I can log in on any number of workstations, so I can download a lab report from one workstation and make comments in the patient record on another. My technicians can start a patient's exam on an iPad, then hand the file off to me for further additions from my laptop. I print prescription labels from the exam room. I can pull up x-ray images and review them with clients from any location. I replace hardware whenever I wish with no software to load or update. I maintain my own network with no IT "experts." I modify my examination and other forms at will and can create an unlimited number of data entry forms for anything from a physical exam to a complex lab panel.
Vetport uses HTML for everything and that takes some getting used to when sending out marketing emails, but it's not onerous and anyone can learn to compose an HTLM document. The Vetport screen is covered with buttons and pull-down menus, and it takes time to learn where everything is. Younger staff members seem faster at learning this than we old folks, but the upside is that nearly everything is available on one screen.
Vetport is an extremely valuable tool in my practice, and has saved me a bundle in software upgrades as well as countless hours installing those updates on individual workstations. In a pinch, I can access Vetport and work on my iPhone from just about any location.

In my book, Vetport is the only choice for veterinary practice management software.

VetPort is just what we needed

Dec 10, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were actually trying to develop software to handle SOME of what VetPort does back in 2006. It was a daunting task to develop a web-based veterinary practice software and was never able to complete it. I heard of VetPort from a colleague who demonstrated it to me and I knew it was just what I wanted. There was a LONG learning curve and much difficulty importing data from Avimark but we managed to get through it and now we love it. We are a mobile pratice as well as a brick and mortar so we have essentially 2 clinics running on VetPort. We are still learning after nearly a year after starting but it is so powerful and evolving itself over time. The scheduling and check-in process needs to be streamlined a bit but the mobile aspect of the cloud-based software is perfect. We hope to help evolve the software further as we expand operations. We just love VetPort.

Every Vet Hospital should consider this software!

Dec 10, 2014
5/5
Overall
5 / 5
Ease of Use

Comments: I switched to Vetport almost 2 years ago and I highly recommend it to any progressive practice.

I love having access to my records from any internet device anywhere and I have confidence in the security of the records. Most practice software is tied to a server and thus a particular operating system. Vetport gives me much more freedom.

The biggest challenge I have had with it was getting started. Despite the best efforts of the tech support it is still really challenging to switch software. Part of that may be because I was switching from a really outdated system and having to re design most of my fee schedule. I suspect it would be easier to switch from a more main stream system like Avimark or Cornerstone. I'm a poodle mechanic not a computer geek.

I use to pay a third party to send reminders. I no longer have to do that. I can send email reminders without any additional cost as well as print list for direct mailing. Text is also available. That saving alone almost pays the subscription fees.

I pay for Vetport annually but you can pay monthly for the subscription. Unlike software programs there are no additional licensing fees etc... Getting started is much less expensive than other programs and all you need is internet access.

Support has been excellent.

VetPort

Dec 08, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A clod based veterinary practise management software is great tools which improves your working efficiency by many folds. Simple, effective way of keeping client and pets information on your working platform in your clinic, at home or wherever you go.

You Won't Regret It!

Dec 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Welcome to the 21st century of veterinary practice management software! You don't need to spend tens of thousands of dollars and wait years to get updated functionality. Vetport excels over every computer and internet-based software in every way. 1) Low cost monthly fee. 2) Personalized setup. 3) Most functionality updates occur in days to months, rather than years. 4) You can use your practice management software anywhere you have an internet signal. 5) Works amazingly well with cell phones, tablets, Macs and PCs.

Just Do It! Make the switch!

Dec 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In 1989 I developed an EMR/Practice management system(xenix based) for my own use. The cost was similar to the competition for turn-key software back in the day. I was able to work with a premier NY based programming group and created just what I wanted. As time went by, I learned that a user group of One is very expensive to sustain and I migrated to Avimark for a cost effective solution. By 2010, I had been researching web-based solutions that were not hardware dependent. I found Vetport to be the solution. Since then, I have been using the platform in my practice and have counseled another dozen or so start-ups who have adopted the platform as well. The value proposition is enormous. We have a terrific communication tool that is improving at a steady rate. It is the communication hub for all activity in our practice: client communications(email/text), inter-office comm, referral practice communications, integration with laboratory services and digital imaging platforms, and finally, a terrific comm platform for data entry to your electronic medical record. Oh, did I not mention Plumb's digitized(by Vetport) integration within the platform?
All said and done, working life without Vetport would be far less efficient and I might just call it quits! Great job, kudos to the Vetport team!
Bob Spiegel, DVM

Best web-based Veterinary Practice management software TILL DATE.

Jun 13, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: VETport is a web-based practice management software product for veterinary offices. It has a full suite of reporting and accounting features to compliment your patient management needs. In addition to offering quality features this software ranks best among a survey of veterinarians in both customer support and providing desired features.

Web Based or Locally Hosted Web Based
Billing Services Yes
Integration with QuickBooks Yes
Credit Card Processing Integration Yes
Keeps Medical Records Yes
Schedules Reminders Yes
Offers Mobile Application Yes
Offline Sync No
Reporting Yes
Supports Referring Vets Yes
Pricing Dependent on features
Trial version Free demo upon request
Conversion Support from other Software Yes