--- title: "WebPT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WebPT Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/92920/WebPT/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # WebPT Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebPT ## What is WebPT? WebPT is the leading rehab therapy software platform for enhancing patient care and fueling business growth. Its web-based software enables physical therapists, occupational therapists, and speech-language pathologists to seamlessly schedule, document, and bill from a single, integrated platform—all while offering clinic owners the business intelligence necessary to optimize staff, performance, inform treatment plans, and maximize revenue. ## What is WebPT used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Top alternative Featured Overall rating Based on 485 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Streamlined daily workflow experience Quick onboarding and training Frequent glitches and unresolved errors High and unpredictable costs Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebPT?[Manage this product listing](https://www.g2.com/products/webpt/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebPT 4.2 (485) VS. [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (483) Ease Of Use 4.6 (722) Value For Money 4.0 (309) Value For Money 4.7 (591) Customer Service 4.1 (426) Customer Service 4.8 (658) ## WebPT alternatives [4.5 (90)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (59)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.0 (1,392)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) ## FAQs about WebPT Overview ### What problems does WebPT solve? WebPT solves documentation burden, Medicare compliance tracking, and scattered patient records for rehabilitation practices. Its specialty templates, outcome measures, ICD-10 tools, scheduling, reporting, and integrated faxing help physical, occupational, and speech therapists create complete notes, monitor patient progress, coordinate with front-office staff, and send records to physicians and payers. Answer based on 297 reviews Overview ### Which roles and teams benefit most from WebPT? WebPT is most used by physical and occupational therapists, therapy assistants, office managers, and clinic owners. Clinicians document evaluations, treatment plans, and progress notes, while front-office teams manage scheduling and patient intake. Billing managers and administrators oversee claims, payments, reporting, and daily clinic operations. Answer based on 402 reviews Overview ### What company size and industries is WebPT built for? WebPT is built for small medical practices, which represent 92% of reviewers, and supports physical, occupational, and speech-language therapy. It also serves behavioral health, chiropractic, hand therapy, neuro-rehabilitation, pediatric therapy, pelvic floor, sports medicine, and vestibular practices. Medical Practice represents 56% of reviewers, Health, Wellness and Fitness 22%, and Hospital & Health Care 18%. Answer based on 484 reviews Features and Usability ### What are the key features of WebPT? WebPT includes physical therapy-specific EMR/EHR tools for documenting daily notes and charges, plus appointment management for scheduling, reminders, cancellations, and no-show tracking. Billing and invoicing support payment workflows and billing-program integration. It also covers HIPAA Compliant requirements. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does WebPT integrate with? WebPT integrates with 10 third-party tools, including reviewer-confirmed Therabill for billing and claims workflows. Its catalog also includes Keet, MEDHOST EDIS, MEDITECH Expanse, ModMed, Redox, Veradigm EHR, Worldpay for Enterprise, athenaOne, and eClinicalWorks, covering EHR connectivity, healthcare data exchange, and payment processing. Answer based on 95 reviews Getting Started and Support ### How easy is it to onboard and train a team on WebPT? WebPT offers in-person and live online training, webinars, documentation, and videos. Reviewers report that therapists, front-desk staff, billers, new graduates, and employees with average technical skills often learn it quickly. Teams moving from paper records, administrators configuring workflows, and users needing specialized templates may require more practice and hands-on guidance. Answer based on 62 reviews Getting Started and Support ### What customer support options does WebPT offer, and how do users rate the experience? WebPT offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe support as knowledgeable, patient, and prompt, with issues often resolved quickly. However, some report slower responses, long waits, inconsistent follow-through, and difficulty resolving billing, account, or technical problems. Answer based on 139 reviews Security ### How does WebPT handle data security and access control? WebPT uses HIPAA-compliant security, secure logins, and access from any secure internet connection, supporting remote work and access to patient charts. Reviewers also report frequent password-change requirements and occasional repeated login attempts. Some users cite VPN-related chart delays and note no option to email or securely send documents beyond fax. Answer based on 12 reviews Patient clinic ### How well does WebPT support patient clinic operations? WebPT supports patient clinic operations with centralized records, scheduling, documentation, compliance prompts, and cloud access. Rehab practices value its therapy-focused workflows and all-in-one setup, while some clinicians find documentation, patient intake, and specialty templates time-consuming or restrictive. Teams should also plan record export and billing workflows carefully. Answer based on 189 reviews ## Who uses WebPT? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily workflow experience 93% positive reviews out of 61 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal training. Frequent glitches and unresolved errors 77% negative reviews out of 52 Most reviewers report recurring bugs and glitches, with slow resolution and communication from support teams. Morgan N. Physical Therapist Assistant, 51 - 200 employees. "I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already)." Quick onboarding and training 87% positive reviews out of 46 Most reviewers find the training and learning curve manageable, enabling new staff to adapt rapidly and efficiently. High and unpredictable costs 58% negative reviews out of 38 Some reviewers say pricing is high, with unexpected fees and frequent increases causing frustration and budget concerns. Steve L. Director of Business Development, 51 - 200 employees. "Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month." Intuitive and accessible design 91% positive reviews out of 35 Most reviewers indicate the user interface is highly intuitive, making daily tasks simple for all experience levels. Unreliable performance and outages 86% negative reviews out of 37 Most reviewers describe frequent slowdowns, system outages, and productivity loss due to unreliable performance. ## Features AI summary Based on 783 Physical Therapy reviews Capterra data shows that buyers of physical therapy software rank the following features as their top priorities: - **HIPAA Compliant** (**72%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **SOAP notes** (**65%**) WebPT supports all three features that reviewers rate most highly: **HIPAA Compliant**, **Appointment Management**, and **SOAP notes**. Together, these capabilities help physical therapy practices protect patient information, manage scheduling efficiently, and document care clearly, allowing teams to stay compliant, keep daily operations organized, and support more consistent treatment delivery. HIPAA Compliant 4.6 (53) 69.81% of 53 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.0 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling SOAP notes 3.9 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) EMR/EHR 3.8 (44) 70.45% of 44 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 3.5 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. For Physical Therapy 4.0 (47) 72.34% of 47 reviewers that rated this feature as important or highly important Designed specifically for physical therapy practices WebPT 95 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Chiropractors: Serves chiropractic practices - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Speech Therapists: Designed for the use of speech therapists - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Scheduling: Track and organize online shifts - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (454) 4.1 Based on 454 reviews ## Pricing Value for money 4.0 (309) [View pricing plan details](https://www.capterra.com/p/92920/WebPT/pricing/) Starter Custom Quote Available It includes: - EMR - Automated Appointment Reminders - Schedule management - Online Faxing - Superbills - Payment Reporting - Custom reports & dashboards - Automated patient marketing campaigns - Customizable landing pages - Lead management tools - NPS and online review generation - Online scheduling - Digital patient intake (standard) - Home exercise program and patient portal - Tasking and work queues - Digital outbound faxing Enhanced Custom Quote Available It includes: - Customizable Landing Pages - Lead Management - Online Review Tool - Custom outcome tracking - Integrated Online Payments - Advanced Dashboard - Batch Billing - Outcomes tracking - Electronic benefits verification - Integrated and online payments - Batch billing - Editable 835 pre-posting - Electronic auto/work comp submissions - Clearinghouse fees included - Therapy-specific role-based workflows - eStatements Ultimate Custom Quote Available It includes: - Custom Report Builder - Provider Reporting - Online reputation management - Search engine optimization - Role-based workflows for larger billing teams - Claims auto-posting and scrubbing - Customizable payer alerts, billing, and posting rules - Medicare A/Institutional billing capable - Multiple TIN billing capable Value for money 4.0 (309) 4.0 Based on 309 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Therabill](https://www.capterra.com/p/109769/TheraBill/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ MEDHOST EDIS](https://www.capterra.com/p/6000/MEDHOST-EDIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (426) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (426) 4.1 Based on 426 reviews ## User reviews Overall rating 4.2 Based on 485 reviews Filter by rating Counts reflect reviews available in this feed. 5(249) 4(147) 3(50) 2(8) 1(31) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO Used the software for: 1-3 years ### "Excellent Practice Management Solution for Therapy Clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2026 My overall experience with WebPT has been very positive. It has improved documentation efficiency, simplified patient and therapist management, and provided reliable cloud access to records. The platform is well suited for busy therapy practices and helps maintain organized, compliant clinical documentation. I would recommend it to other rehabilitation and therapy providers looking for a comprehensive practice management solution. Pros WebPT is intuitive and easy to use for daily documentation, scheduling, and patient management. The platform helps streamline clinical workflows, reduces paperwork, and allows easy access to patient records from any location through its cloud-based system. Customer support has been responsive and knowledgeable whenever assistance was needed. Cons The system can have a learning curve for new users, and some customization options and advanced reporting features could be expanded. Pricing may also be a consideration for smaller practices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Physical therapist II Used the software for: 1-3 years ### "Basic documentation features; minimal customization" 3.0 August 31, 2026 I think WebPT offers a moderate amount of patient record features for orthopedic PTs, but not enough for PTs in other specialties. It does not include enough customization of templates nor enough outcome measures, so documentation takes a long time for writing letters of medical necessity and wheelchair evaluations. I prefer Epic to WebPT just for the template customization features alone. However, if you just need a basic EMR system, WebPT is sufficient. Pros I like that WebPT has templates for many PT outcome measures, allowing you to click or type in measurements quickly and easily. It is also HIPAA compliant and I can easily view other therapist schedules by using the filter. I also like that it track of active versus inactive patients, making it easier to keep track of which patients either need progress notes or discharge notes. The interface is clean Cons As a neuro PT, I wish there were more outcome measures for neurological conditions, balance and mobility. I also wish that I could customize the template more with smart phrases and smart lists, just like how you can with Epic. If WebPT had these features, it would make documentation so much more efficient, especially since I write a lot of letters of medical necessity for DME. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "A Reliable Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Overall, the system keeps important information in one place and is a valuable platform. A reliable solution for physical therapy practice. Pros web PT, a valuable platform for managing physical therapy, documentation, scheduling, patient record and clinical workflow. Cons The system can feel complex when navigating between different modules. Sometimes a slower response times can impact efficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andres R. Director Used the software for: Less than 1 year ### "Solid therapy-specific EMR, but watch the add-on costs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 22, 2026 Overall experience really good with adding clients and managing agenda, although the interface can be a lot more user friendly with less irrelevant information Pros Customise template and ai assistance to help you curate documentation and increase productivity, through reminder, inteegration with clients Cons Pricing structure, could find hidden adds and fees, also you could have some delayes from customer service, not really tackling some issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physical Therapist Used the software for: 3-5 years ### "Great Product, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 6, 2026 Overall very helpful and easy to use. when we hire new employees they seem to catch on quickly and not too bad of a learning curve. Pros I enjoy the ease of use and how quickly I can get my notes done for a patient. I feel that it is easy to schedule patients. You can take old case info if they are here for a new case which is great Cons The customer service is sometimes tricky to get a hold of and not always helpful when there are errors or glitches. I wish that you could switch a daily note to progress note if needed when the note isnt complete yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director of Operations Used the software for: 1-3 years ### "Had great educational classes; not so great software " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 27, 2026 Overall experience was fair to not great. I enjoyed some of the free educational classes they offered but their software was hard to get used to and operate with on a daily basis Pros I liked their organization of the chart and HIPAA compliance and security. They also had features available for RTM Cons I did not enjoy their support team. Cases took a long time to get resolved. Also, it seemed like their system was down a lot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medical Receptionist Used the software for: 3-5 years ### "Webpt Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2026 Webpt is a great system to have when you work in the Physical Therapy business. You know your patients information is secure. Pros I use webpt on a daily base all day long 5 days a week. Their patient record system is great. Customer support is very prompt in responding to your concern. We have never had a security breeching problem. Cons We have issues when webpt does updates, we can't get into webpt, files won't load. error messages that make your refresh. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PHYSICAL THERAPIST Used the software for: 1-3 years ### "Web PT user review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 31, 2026 I have always had a good experience with WebPT when using the EHR. Customer service was also always helpful if there were problems Pros Love WebPT for ease of use, great interface, easy scheduling and great note taking capacity. I mostly used it when working for other companies (not so much on my own), so am most familiar with note taking and patient records. Cons When looking into a service EHR for my private practice, Web PT was just much too expensive as compared to competitors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physical Therapist Used the software for: Less than 1 year ### "Great cloud-based documentation system, but there are some bugs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 16, 2022 Pros WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great. Cons The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physical Therapist Used the software for: 3-5 years ### "WebPT review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 16, 2025 Overall, our experience with WebPT has been really positive. It’s made our clinic more efficient with its easy-to-use interface and all-in-one system for scheduling, documentation, and billing. The compliance features give us peace of mind, and having cloud-based access is a huge plus. While the billing system has a bit of a learning curve, the support team is always helpful when we need them. WebPT has definitely helped streamline our workflow and improve patient management. I’d highly recommend it to any rehab therapy practice looking for a reliable EMR. Pros WebPT has been a great system for our clinic. It’s super easy to use and designed specifically for rehab therapy, which makes documentation and daily tasks way more efficient. The built-in compliance features help keep us on track with Medicare and HIPAA, so we don’t have to stress about audits. I also love that everything—scheduling, billing, and reporting—is all in one place, making things so much more streamlined. Since it’s cloud-based, we can access patient records from anywhere, which is a huge plus. Their customer support is also really responsive and helpful whenever we need them. Whether you’re a small practice or a larger clinic, WebPT is a solid, reliable EMR that makes running a practice easier. Cons The only downside we’ve noticed with WebPT is that the billing system can be a bit complex, especially for those new to the platform. It takes some time to learn, and there can be a bit of a learning curve when it comes to navigating claims and payments. However, once you get the hang of it, it works well, and their support team is always available to help if you run into any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92920/WebPT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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