# WebPT Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WebPT Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more. Source: https://www.capterra.com/p/92920/WebPT --- # WebPT Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebPT ## What is WebPT? WebPT is the leading rehab therapy software platform for enhancing patient care and fueling business growth. Its web-based software enables physical therapists, occupational therapists, and speech-language pathologists to seamlessly schedule, document, and bill from a single, integrated platform—all while offering clinic owners the business intelligence necessary to optimize staff, performance, inform treatment plans, and maximize revenue. ## What is WebPT used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Top alternative Featured Overall rating Based on 482 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Streamlined daily operations Quick staff onboarding process Recurring glitches and errors High and increasing costs ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebPT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.webpt.com/&name=WebPT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebPT 4.2 (482) VS. [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (480) Ease Of Use 4.6 (515) Value For Money 4.0 (306) Value For Money 4.7 (456) Customer Service 4.1 (423) Customer Service 4.8 (490) ## WebPT alternatives [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (13)](https://www.capterra.com/p/29511/TherapyRehab-Plus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [4.6 (204)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (56)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) ## FAQs about WebPT Overview ### What problems does WebPT solve? WebPT solves disconnected rehab workflows by combining documentation, scheduling, faxing, billing handoff, and compliance checks in one web-based system. It reduces paper charts, missed progress-report deadlines, Medicare documentation errors, and slow claims submission. Physical therapists, front-desk staff, billers, and practice managers benefit most from faster charting, easier scheduling, and better information access. Answer based on 224 reviews Overview ### Which roles and teams benefit most from WebPT? WebPT is most used by rehabilitation clinic teams, including physical and occupational therapists, assistants, and student clinicians who document visits, manage treatment plans, and track patient progress. Office managers, receptionists, billing staff, and practice administrators rely on it for scheduling, intake, claims, and revenue workflows, while owners and executives oversee operations and financial performance. Answer based on 400 reviews Overview ### What company size and industries is WebPT built for? WebPT is built mainly for small healthcare practices, with 91% of reviewers from small businesses and 56% from medical practices. It serves physical therapy and related specialties, and also fits health, wellness and fitness organizations at 21% and hospital and health care providers at 18%. Answer based on 482 reviews Features and Usability ### What are the key features of WebPT? WebPT includes core rehab practice features like patient scheduling, documentation with SOAP notes and customizable templates, billing and claims support, and patient records management. Differentiating features include PT-specific compliance tracking, goal and outcome measure reporting, appointment reminders, and integrations with billing systems and faxing for referral communication. Answer based on 189 reviews Integrations ### Which third-party tools and platforms does WebPT integrate with? WebPT integrates with Therabill for billing and claims workflows, plus MEDITECH Expanse and Prime Suite for connected clinical and registration records. Its catalog also lists athenaOne, eClinicalWorks, ModMed, Redox, and Worldpay for Enterprise, giving WebPT 10 third-party integrations across EHR, billing, and payments. Answer based on 95 reviews Getting Started and Support ### How easy is it to onboard and train a team on WebPT? WebPT offers in-person training, live online sessions, webinars, documentation, and videos, and most teams report a smooth start. Therapists, front-desk staff, students, and new grads often get productive quickly, while admins, specialty practices, and teams moving from paper or complex workflows may need more hands-on time. Answer based on 61 reviews Getting Started and Support ### What customer support options does WebPT offer, and how do users rate the experience? WebPT offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as knowledgeable, patient, and effective for training and troubleshooting, with many reporting quick resolutions. Some reviewers, however, cite slower response times, long holds, inconsistent follow-up, and frustration during billing or account issues. Answer based on 138 reviews Security ### How does WebPT handle data security and access control? WebPT uses secure logins and allows access from any secure internet connection, supporting remote work across computers and smartphones. Reviewers also mention HIPAA compliance and secure faxing for documents and payments. Some note frequent password changes, login difficulties, limited secure document sending beyond fax, and VPN-related access delays. Answer based on 12 reviews Patient clinic ### How well does WebPT work for managing a physical therapy clinic? WebPT works well for rehab clinics that need scheduling, documentation, billing links, and patient records in one system. Physical therapy practices often find it easy to learn and useful for compliance and daily workflows, though some clinics report slow navigation, rigid documentation rules, higher costs, and record access frustrations. Answer based on 189 reviews ## Who uses WebPT? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 111 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 111 reviews Health & Medical 54% Health & Medical 54% Administrative 27% Finance & Accounting 3% Entrepreneurs/ Owners 3% Others 14% Top industries Based on 111 reviews Health, Wellness and Fitness 41% Medical Practice 36% Hospital & Health Care 21% Media Production 1% Other 1% ## Pros and Cons Streamlined daily operations 93% positive reviews out of 61 Most users report ease of use significantly simplifies daily tasks, saving time and reducing onboarding effort. Recurring glitches and errors 77% negative reviews out of 52 Most reviewers indicate frequent bugs and issues disrupt workflow, with slow resolution and persistent technical problems. Morgan N Physical Therapist Assistant, 51 - 200 employees. "I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already)." Quick staff onboarding process 87% positive reviews out of 45 Most reviewers find training and learning curve manageable, enabling new staff to adapt rapidly and efficiently. High and increasing costs 57% negative reviews out of 37 Some users report pricing is expensive, with frequent increases and additional fees impacting overall value. Steve L Director of Business Development, 51 - 200 employees. "Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month." Intuitive user experience design 91% positive reviews out of 35 Most reviewers describe the user interface as highly intuitive, making navigation and task completion straightforward. Frequent outages and slowdowns 86% negative reviews out of 37 Most users report performance and speed issues, including frequent outages, slow loading, and lost productivity. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.6 (53) 69.81% of 53 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection For Physical Therapy 4.0 (47) 72.34% of 47 reviewers that rated this feature as important or highly important Designed specifically for physical therapy practices EMR/EHR 3.8 (42) 71.43% of 42 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 3.5 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Appointment Management 3.9 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing 3.7 (27) 74.07% of 27 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers WebPT 95 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Create and send email blasts/campaigns Create and securely store digital patient records Database of frequently used, popular workout routines Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Serves chiropractic practices Designed for the use of occupational therapists Designed specifically for physical therapy practices Designed for the use of speech therapists Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers The ability to choose between different appointments in a selection. Track and monitor patient no-show rates Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Track and organize online shifts Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Connect with meeting participants remotely over video Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Record, update and manage waiting lists Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (451) 4.1 Based on 451 reviews ## Pricing Value for money 4.0 (306) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/92920/WebPT/pricing/) Value for money 4.0 (306) 4.0 Based on 306 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Therabill](https://www.capterra.com/p/109769/TheraBill/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Wibbi](https://www.capterra.com/p/219523/Wibbi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (423) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (423) 4.1 Based on 423 reviews ## User reviews Overall rating 4.2 Based on 482 reviews Filter by rating 5(247) 4(147) 3(49) 2(8) 1(31) Mentioned topic Sorted by most recent ZS Zachary S. Physical Therapist Health, Wellness and Fitness ### "Great Product, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 1, 2026 Overall very helpful and easy to use. when we hire new employees they seem to catch on quickly and not too bad of a learning curve. Pros I enjoy the ease of use and how quickly I can get my notes done for a patient. I feel that it is easy to schedule patients. You can take old case info if they are here for a new case which is great Cons The customer service is sometimes tricky to get a hold of and not always helpful when there are errors or glitches. I wish that you could switch a daily note to progress note if needed when the note isnt complete yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Operations Health, Wellness and Fitness ### "Had great educational classes; not so great software " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 22, 2026 Overall experience was fair to not great. I enjoyed some of the free educational classes they offered but their software was hard to get used to and operate with on a daily basis Pros I liked their organization of the chart and HIPAA compliance and security. They also had features available for RTM Cons I did not enjoy their support team. Cases took a long time to get resolved. Also, it seemed like their system was down a lot Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RJ Rhonda J. Medical Receptionist Medical Practice ### "Webpt Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Webpt is a great system to have when you work in the Physical Therapy business. You know your patients information is secure. Pros I use webpt on a daily base all day long 5 days a week. Their patient record system is great. Customer support is very prompt in responding to your concern. We have never had a security breeching problem. Cons We have issues when webpt does updates, we can't get into webpt, files won't load. error messages that make your refresh. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anisha P. PHYSICAL THERAPIST Hospital & Health Care ### "Web PT user review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2026 I have always had a good experience with WebPT when using the EHR. Customer service was also always helpful if there were problems Pros Love WebPT for ease of use, great interface, easy scheduling and great note taking capacity. I mostly used it when working for other companies (not so much on my own), so am most familiar with note taking and patient records. Cons When looking into a service EHR for my private practice, Web PT was just much too expensive as compared to competitors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brandon V. Physiotherapist Health, Wellness and Fitness ### "WebPT Gets the Job DONE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2025 Had a positive experience. Often times, WebPT did not have much in the way of technical issues at all, and it did a good job carrying over information from previous note, so there was not much that needed to be added outside of what the day held. Scheduling was very easy and straight forward as well . Pros WebPT was constantly making updates to improve their software. Updates usually were timely and did not occur during work hours, so did not impact my ability to perform work related duties/tasks Cons I felt like the interface was slightly out dated. Would have liked something more intelligent, and more progressed in terms of options to expedite getting notes done Switched from [SPRY](https://www.capterra.com/p/10002555/SPRY/) Company switched from WEBPT to SPRY int eh spring of 2024 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rosalind B. Billing Manager Hospital & Health Care ### "WebPT Ok for Basic Therapy EMR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2025 Pros The software is fairly user friendly. Applying patient payments is straight forward. Connection to the billing software (Therabill) is convenient. Easy to retrieve treatment records. Cons Therapists don't have the option to use minutes instead of units for CPT codes. Billing report doesn't include the time of appointment, which would be helpful to create a session in Therabill if needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WC Wendy C. Owner Physical Therapist Medical Practice ### "No provision for medical records after you leave. Data transfer is usless" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 26, 2025 Pros It was okay when I was using it. It got too expensive with large price increases each year. I switched to Hello Note. This is a much simpler and easier-to-use system for much less money. Cons BEWARE: The data they give if you leave or close your business is unacceptable. There is no way to find individual medical records. We are required to keep medical records accessible to patients and legal medical record requests for 7 -10 years. The records are sent over in hundreds of folders that are randomly named in no logical order. There is no way to find an individual record by name or date of service, Customer support provides no help. They are making me legally out of compliance for not being able to provide required access to records. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Aaron G. Physical therapist Medical Practice ### "Choose any other EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 12, 2025 I left WebPT due to poor software performance and high cost. I would not chose WebPT again. I feel like WebPT has caused increased burn out, and it has definitely cost us a lot of money in lost revenues. Pros It is an all in one EMR that can do everything you need. Other than that there was not much that I liked about it. Cons The cost was high for software that constantly crashed or did not work as expected. My least favorite was the inability to calculate the time spent on CPT codes. This was “in the works” years ago, but it has still not been fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW John W. Owner Health, Wellness and Fitness ### "Poor service and very limited capabilities" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2025 I've had WebPT for 3 years now. During that time, we have at least one major outage every quarter, where the system has been down for over a day, impacting my physical therapy clinic. I also decided to switch to a new EMR, where they automatically renewed my contract and are wanting to charge me an early termination fee, even though they had too many outages. Pros Not much, but the landing page after login is handy. Other than that, the system is very limited in it's capabilities. Cons Functionality and customer service were seriously lacking. The authorization feature is often inaccurate, the visit counts are often incorrect, and their customer service is awful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jenna R. Clinical Guest Coordinator Medical Practice ### "WebPT is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 Overall the system is very easy to work through and learn Pros I love the ease of navigating the system. I was trained for less than 8 hours and was able to move through the system with ease. I highly recommend WebPT in any medical office. Cons I don't like that it does not communicate with the other system I work with daily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92920/WebPT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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