--- title: "WebPT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WebPT Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/92920/WebPT/" page_type: "product" language: "en" --- # WebPT Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebPT ## What is WebPT? WebPT is the leading rehab therapy software platform for enhancing patient care and fueling business growth. Its web-based software enables physical therapists, occupational therapists, and speech-language pathologists to seamlessly schedule, document, and bill from a single, integrated platform—all while offering clinic owners the business intelligence necessary to optimize staff, performance, inform treatment plans, and maximize revenue. ## What is WebPT used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Top alternative Featured Overall rating Based on 484 user reviews Reviews sentiment Positive 83% Neutral 9% Negative 8% Pros & cons Streamlined daily operations Quick staff onboarding process Recurring glitches and errors High and increasing costs Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WebPT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.webpt.com/&name=WebPT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WebPT 4.2 (484) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (482) Ease Of Use 4.5 (708) Value For Money 4.0 (308) Value For Money 4.2 (578) Customer Service 4.1 (425) Customer Service 4.3 (644) ## WebPT alternatives Highest Rated [4.8 (531)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (89)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (58)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (205)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) ## FAQs about WebPT Overview ### What problems does WebPT solve? WebPT solves documentation bottlenecks, paper-based scheduling, billing handoff delays, and compliance risks in rehab practices by unifying notes, calendars, faxing, reminders, and charge capture. Physical therapists, front-desk teams, billers, and clinic owners benefit most from faster onboarding, easier Medicare tracking, remote access, and clearer communication with physicians. Answer based on 225 reviews Overview ### Which roles and teams benefit most from WebPT? WebPT is most used by physical, occupational, and assistant therapy teams, along with front-office staff, billing managers, and practice leaders. Clinicians use it for documentation and care tracking, administrative teams handle scheduling and intake, billing staff manage claims and payments, and owners or executives oversee operations, compliance, and financial performance. Answer based on 400 reviews Overview ### What company size and industries is WebPT built for? WebPT is built primarily for small healthcare practices, with 91% of reviewers from small businesses and 56% from medical practices. It serves physical therapy and related rehab specialties, with additional reviewer concentration in health, wellness and fitness at 21% and hospital and health care at 18%. Answer based on 482 reviews Features and Usability ### What are the key features of WebPT? WebPT includes core EMR/EHR tools for physical therapy, especially documentation with SOAP notes, customizable templates, and patient records management. Reviewers also focus on scheduling and appointment reminders, billing and claims support, compliance tracking for Medicare requirements, and integrations with billing systems and faxing for referral communication. Answer based on 189 reviews Integrations ### Which third-party tools and platforms does WebPT integrate with? WebPT integrates with Therabill for billing and claims, MEDITECH Expanse and Prime Suite for clinical documentation and registration, and catalog-listed platforms including athenaOne, eClinicalWorks, ModMed, Redox, and Worldpay for Enterprise. Overall, WebPT connects to 10 third-party tools spanning EHR, billing, and payments. Answer based on 95 reviews Getting Started and Support ### How easy is it to onboard and train a team on WebPT? WebPT is generally easy to onboard for therapists, front-desk staff, and new hires, with many users reporting quick adoption after go-live. Training is available in person, live online, through webinars, documentation, and videos. Nontechnical users and specialty practices may need more time, especially for templates, detailed documentation, and workflow setup. Answer based on 62 reviews Getting Started and Support ### What customer support options does WebPT offer, and how do users rate the experience? WebPT offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as knowledgeable, patient, and quick to resolve issues, especially during onboarding and training. Others report slower replies, long hold times, inconsistent follow-up, and a decline in service quality as account or billing problems become more complex. Answer based on 139 reviews Security ### How does WebPT handle data security and access control? WebPT uses secure logins and lets authorized users access records from any computer or secure internet connection, supporting remote work. Reviewers also mention HIPAA compliance and secure faxing. Some users report frequent password changes, repeated login attempts, VPN and timestamp issues, and no secure document sending option beyond fax. Answer based on 12 reviews Patient clinic ### How well does WebPT work for managing a physical therapy clinic? WebPT works well for rehab clinics that want scheduling, documentation, billing, and compliance tools in one system. Physical therapy teams often find patient records easy to access and daily workflows easier to manage, though some clinics report slow performance, rigid documentation fields, high pricing, and frustrating record export or support issues. Answer based on 189 reviews ## Who uses WebPT? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily operations 93% positive reviews out of 61 Most users report ease of use significantly simplifies daily tasks, saving time and reducing onboarding effort. Recurring glitches and errors 77% negative reviews out of 52 Most reviewers indicate frequent bugs and issues disrupt workflow, with slow resolution and persistent technical problems. Morgan N. Physical Therapist Assistant, 51 - 200 employees. "I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already)." Quick staff onboarding process 87% positive reviews out of 45 Most reviewers find training and learning curve manageable, enabling new staff to adapt rapidly and efficiently. High and increasing costs 57% negative reviews out of 37 Some users report pricing is expensive, with frequent increases and additional fees impacting overall value. Steve L. Director of Business Development, 51 - 200 employees. "Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month." Intuitive user experience design 91% positive reviews out of 35 Most reviewers describe the user interface as highly intuitive, making navigation and task completion straightforward. Frequent outages and slowdowns 86% negative reviews out of 37 Most users report performance and speed issues, including frequent outages, slow loading, and lost productivity. ## Features AI summary Based on 764 Physical Therapy reviews Capterra reviewers point to these as the top features buyers look for in Physical Therapy software: - **HIPAA Compliant** (**72%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **SOAP notes** (**64%**) WebPT supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Appointment Management**, and **SOAP notes**. Together, these capabilities help practices protect patient data, manage scheduling efficiently, and document care accurately, allowing teams to keep operations organized while supporting consistent treatment and compliance. HIPAA Compliant 4.6 (54) 70.37% of 54 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 3.9 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling SOAP notes 3.9 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) EMR/EHR 3.8 (43) 69.77% of 43 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 3.5 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. For Physical Therapy 4.0 (47) 72.34% of 47 reviewers that rated this feature as important or highly important Designed specifically for physical therapy practices WebPT 95 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Chiropractors: Serves chiropractic practices - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Speech Therapists: Designed for the use of speech therapists - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Scheduling: Track and organize online shifts - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (453) 4.1 Based on 453 reviews ## Pricing Value for money 4.0 (308) [View pricing plan details](https://www.capterra.com/p/92920/WebPT/pricing/) Starter Custom Quote Available It includes: - EMR - Automated Appointment Reminders - Schedule management - Online Faxing - Superbills - Payment Reporting - Custom reports & dashboards - Automated patient marketing campaigns - Customizable landing pages - Lead management tools - NPS and online review generation - Online scheduling - Digital patient intake (standard) - Home exercise program and patient portal - Tasking and work queues - Digital outbound faxing Enhanced Custom Quote Available It includes: - Customizable Landing Pages - Lead Management - Online Review Tool - Custom outcome tracking - Integrated Online Payments - Advanced Dashboard - Batch Billing - Outcomes tracking - Electronic benefits verification - Integrated and online payments - Batch billing - Editable 835 pre-posting - Electronic auto/work comp submissions - Clearinghouse fees included - Therapy-specific role-based workflows - eStatements Ultimate Custom Quote Available It includes: - Custom Report Builder - Provider Reporting - Online reputation management - Search engine optimization - Role-based workflows for larger billing teams - Claims auto-posting and scrubbing - Customizable payer alerts, billing, and posting rules - Medicare A/Institutional billing capable - Multiple TIN billing capable Value for money 4.0 (308) 4.0 Based on 308 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Therabill](https://www.capterra.com/p/109769/TheraBill/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)[ MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Wibbi](https://www.capterra.com/p/219523/Wibbi/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (425) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (425) 4.1 Based on 425 reviews ## User reviews Overall rating 4.2 Based on 484 reviews Filter by rating 5(248) 4(148) 3(49) 2(8) 1(31) Mentioned topic Sorted by most recent ML Marsha L. Manager Alternative Medicine ### "A Reliable Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Overall, the system keeps important information in one place and is a valuable platform. A reliable solution for physical therapy practice. Pros web PT, a valuable platform for managing physical therapy, documentation, scheduling, patient record and clinical workflow. Cons The system can feel complex when navigating between different modules. Sometimes a slower response times can impact efficiency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andres R. Director Health, Wellness and Fitness ### "Solid therapy-specific EMR, but watch the add-on costs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 21, 2026 Overall experience really good with adding clients and managing agenda, although the interface can be a lot more user friendly with less irrelevant information Pros Customise template and ai assistance to help you curate documentation and increase productivity, through reminder, inteegration with clients Cons Pricing structure, could find hidden adds and fees, also you could have some delayes from customer service, not really tackling some issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZS Zachary S. Physical Therapist Health, Wellness and Fitness ### "Great Product, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 1, 2026 Overall very helpful and easy to use. when we hire new employees they seem to catch on quickly and not too bad of a learning curve. Pros I enjoy the ease of use and how quickly I can get my notes done for a patient. I feel that it is easy to schedule patients. You can take old case info if they are here for a new case which is great Cons The customer service is sometimes tricky to get a hold of and not always helpful when there are errors or glitches. I wish that you could switch a daily note to progress note if needed when the note isnt complete yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Director of Operations Health, Wellness and Fitness ### "Had great educational classes; not so great software " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 22, 2026 Overall experience was fair to not great. I enjoyed some of the free educational classes they offered but their software was hard to get used to and operate with on a daily basis Pros I liked their organization of the chart and HIPAA compliance and security. They also had features available for RTM Cons I did not enjoy their support team. Cases took a long time to get resolved. Also, it seemed like their system was down a lot Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RJ Rhonda J. Medical Receptionist Medical Practice ### "Webpt Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Webpt is a great system to have when you work in the Physical Therapy business. You know your patients information is secure. Pros I use webpt on a daily base all day long 5 days a week. Their patient record system is great. Customer support is very prompt in responding to your concern. We have never had a security breeching problem. Cons We have issues when webpt does updates, we can't get into webpt, files won't load. error messages that make your refresh. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anisha P. PHYSICAL THERAPIST Hospital & Health Care ### "Web PT user review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2026 I have always had a good experience with WebPT when using the EHR. Customer service was also always helpful if there were problems Pros Love WebPT for ease of use, great interface, easy scheduling and great note taking capacity. I mostly used it when working for other companies (not so much on my own), so am most familiar with note taking and patient records. Cons When looking into a service EHR for my private practice, Web PT was just much too expensive as compared to competitors Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brandon V. Physiotherapist Health, Wellness and Fitness ### "WebPT Gets the Job DONE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2025 Had a positive experience. Often times, WebPT did not have much in the way of technical issues at all, and it did a good job carrying over information from previous note, so there was not much that needed to be added outside of what the day held. Scheduling was very easy and straight forward as well . Pros WebPT was constantly making updates to improve their software. Updates usually were timely and did not occur during work hours, so did not impact my ability to perform work related duties/tasks Cons I felt like the interface was slightly out dated. Would have liked something more intelligent, and more progressed in terms of options to expedite getting notes done Switched from [SPRY](https://www.capterra.com/p/10002555/SPRY/) Company switched from WEBPT to SPRY int eh spring of 2024 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rosalind B. Billing Manager Hospital & Health Care ### "WebPT Ok for Basic Therapy EMR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2025 Pros The software is fairly user friendly. Applying patient payments is straight forward. Connection to the billing software (Therabill) is convenient. Easy to retrieve treatment records. Cons Therapists don't have the option to use minutes instead of units for CPT codes. Billing report doesn't include the time of appointment, which would be helpful to create a session in Therabill if needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WC Wendy C. Owner Physical Therapist Medical Practice ### "No provision for medical records after you leave. Data transfer is usless" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 September 26, 2025 Pros It was okay when I was using it. It got too expensive with large price increases each year. I switched to Hello Note. This is a much simpler and easier-to-use system for much less money. Cons BEWARE: The data they give if you leave or close your business is unacceptable. There is no way to find individual medical records. We are required to keep medical records accessible to patients and legal medical record requests for 7 -10 years. The records are sent over in hundreds of folders that are randomly named in no logical order. There is no way to find an individual record by name or date of service, Customer support provides no help. They are making me legally out of compliance for not being able to provide required access to records. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Aaron G. Physical therapist Medical Practice ### "Choose any other EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 12, 2025 I left WebPT due to poor software performance and high cost. I would not chose WebPT again. I feel like WebPT has caused increased burn out, and it has definitely cost us a lot of money in lost revenues. Pros It is an all in one EMR that can do everything you need. Other than that there was not much that I liked about it. Cons The cost was high for software that constantly crashed or did not work as expected. My least favorite was the inability to calculate the time spent on CPT codes. This was “in the works” years ago, but it has still not been fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92920/WebPT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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