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Looking to learn more about Physical Therapy software similar to WebPT? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.
Pros
I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE.
We can now finish an eval and press one button to fax it to our referring physicians.Â. I would say that the WebPT team delivers a quality product with excellent customer service at a fair price.
Cons
Our only complaint would be that the copays from the patients sometimes do not transfer to our Kareo (our billing system).
WebPT destroyed a portion of my patient's medical documents.
"Physical Therapy Review"
Overall: We've been using WebPT for 4+ years. It is so easy to access patient's medical records and to share them with their doctors and the patient themselves.
Pros: We love how easy it is to use across the board for all of our employees. Our front desk, our physical therapists, and our billing/management department.
Cons: Our only complaint would be that the copays from the patients sometimes do not transfer to our Kareo (our billing system)
"WebPT destroyed a portion of my patient's medical documents"
Overall: WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.
Pros: WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.
Cons: WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.