# WebPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebPT the right Physical Therapy solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92920/WebPT/reviews --- WebPT 4.2 (480) [View alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WebPT Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews BV Brandon V PhysiotherapistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “Often times, WebPT did not have much in the way of technical issues at all, and it did a good job carrying over information from previous note, so there was not much that needed to be added outside of what the day held.“ October 24, 2025 MN Morgan N Physical Therapist AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already).“ September 6, 2024 CD Carlos D Physical TherapistMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “Their customer support is also really responsive and helpful whenever we need them. Whether you’re a small practice or a larger clinic, WebPT is a solid, reliable EMR that makes running a practice easier.“ March 9, 2025 MD Mike D PresidentHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “From failure to bill services for over 4 more months to failure to send accurate charges to our credit card to continual changes in personnel and poor communication between billing and customer service.“ May 11, 2024 JK Jade K Speech Language PathologistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It kept information centrally located and provided a good electronic data base for patients.“ February 20, 2025 AG Aaron G Physical therapistMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “My least favorite was the inability to calculate the time spent on CPT codes.“ May 12, 2025 AP Anisha P PHYSICAL THERAPISTHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Customer service was also always helpful if there were problems“ March 30, 2026 GT Gopinath T Physical therapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “More importantly, many times in a year, they have system glitches that results in many hours to days of not being able to access the patient documentation.“ February 18, 2025 ## Showing most helpful reviews Showing 1-25 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerry B. Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Great cloud-based documentation system, but there are some bugs." March 15, 2022 5.0 Pros WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great. Cons The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem. Reason for choosing WebPT WebPT was easier to learn and easier to navigate Review Source GB Gedion B. Customer manager Media Production Used the software for: 2+ years ### "A reliable healthcare management tool." March 27, 2025 4.0 The product is easy to use. You don't have to be a medic person to implement it. It is so easy to navigate different tabs of the software. Pros Software ease of use and ability to document and access patients records seamlessly. Cons WebPT is quite expensive and has time to time outage which affects its implementation. Review Source GT Gopinath T. Physical therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Expensive, Slow and Cubersome Software" February 18, 2025 1.0 My overall experience is Poor- in terms of performance, customer care, cost effectiveness. Pros They have lot of features that makes the software look appealing. Cons Slow. Takes average 8-10 minutes to do daily documentation and 30-45 minutes for Evaluation. So slow and cumbersome. Also, their software is only compatible for ortho conditions and does not allow us to access for neurological or pediatric conditions. Even to login, there are steps that consumes time. I have been in the Physical therapy field for past 26 years and used WEBPT for past few years. Every year, I am seeing gradual slowness in the software performance. More importantly, many times in a year, they have system glitches that results in many hours to days of not being able to access the patient documentation. With regard to the price, they are very expensive. Worse thing, they charge for patient appointment reminders huge that we end up spending hundreds of dollars each month just to send reminders for patients. With insurance companies cutting the reimbursement, this is insanely expensive software. I would not recommend this software. Review Source JW John W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Poor service and very limited capabilities" April 14, 2025 1.0 I've had WebPT for 3 years now. During that time, we have at least one major outage every quarter, where the system has been down for over a day, impacting my physical therapy clinic. I also decided to switch to a new EMR, where they automatically renewed my contract and are wanting to charge me an early termination fee, even though they had too many outages. Pros Not much, but the landing page after login is handy. Other than that, the system is very limited in it's capabilities. Cons Functionality and customer service were seriously lacking. The authorization feature is often inaccurate, the visit counts are often incorrect, and their customer service is awful. Review Source LP Laura P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Terrible customer service. Good EMR but terrible with billing. " February 22, 2025 2.0 I have been with them for 12 years. I have appreciated their EMR, but their terrible customer service and poor folliw up on billing is making me look for a new company after 2 years. Pros Compliance issues. They stay on top of bilking regulations for PT. Cons The RCM billing team has the worst customer service of any business i know. Their standard of care is it takes 30 days to respond to an email. And most times it is 6 weeks before a response is given. If a billing needs a corrected claim, it takes 2 months or more to correct and we have lost money due to timely filing because to their poor follow up. Review Source tM tommy M. Owner Medical Practice Used the software for: 2+ years ### "Poor performance" February 18, 2025 1.0 Poor, Not responsive to their customers. Excuses are lame. Pros Totally undependable, frequent outages lasting hours and days. Cons Reliability, frequent outages. Tech support also poor Review Source SC Sanantha C. Office manage Medical Practice Used the software for: 2+ years ### "Technical Support needs Support" February 12, 2025 1.0 Web Pt can fix bugs on the weekend when we are not using the system and avoid disturbing the system during working hours Pros When it’s working well it Works, it’s efficient for our clinic when it has no bugs and not getting pop ups Cons The customer technical support is horrible. It takes so long to hear back from them. Review Source EH Emily H. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "disappointed" February 13, 2025 2.0 At first it was ok but we never received proper training and seemed to start having major problems with not everything going to Therabill, price wasn't worth staying Therabill except for \[sensitive content hidden\] was not helpful until we sent a big complaint that go to \[sensitive content hidden\] Pros insurance verification worked well, the webpt tech staff was friendly Cons seemed out dated and information didn't always go to therabill and we didn't know. The prices were going up and didn't seem worth it. Only communicated to Therabill, Therabill didn't communicate back Review Source VK Vilma K. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "WebPT was good, but crashed often" March 31, 2025 3.0 When it was working it was a fine experience. The scheduling and note modules were good, but the billing module sometimes got confusing. I did not like that the billing module had to be opened separately with an additional log in. Pros The scheduling module was easy to navigate, making recurring/group appointments was simple and I liked having the option of deleting the entire group of appointments or on an individual basis. Cons Its CONSTANT shut downs. My clinic began printing the next day's schedule out in case we lost access to who was meant to come in. When the site would shut down we'd be locked out of access for an hour minimum which is very stressful in a medical office. Review Source Jefferson H. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "An EMR riddled with bugs and the worst customer service experience ever" November 15, 2023 3.0 On a scale of 0-10, I would give it a 1/10. Pros Its user interface was fairly easy to use. Cons The customer service experience was the area of greatest frustration. They have an on-line chat option that is really only useful for answering frequently asked technical questions. Where there is a major problem with a customers account, they have no authority or power to help correct the situation. When you call and get one of their "member services" rep, it's the same experience. My issue had to do with my transition from WebPT to Prompt. I had been a long time WebPT customer. As I grew and needed functionality out of WebPT that they did not offer, I began looking around for other EMR companies. After settling on Prompt I immediately informed my client success manager that my plan for transitioning from WebPT to Prompt. I informed him that I would remove all but 1 therapist license from WebPT and Therabill so I could continue to work my accounts receivable. This notification came 6 weeks prior to when I needed the change to take place. On \[sensitive content hidden\] I was over charged by $7,000. I called immediately and requested a refund. I was told I could not speak with anyone from accounting at that time and that a member services rep would reach out to me. I continued to call and email over the next 4 weeks and didn't get my refund. Finally, after reaching out to \[sensitive content hidden\] on LinkedIn I was connected with someone that helped me get my refund. Now on a separate issue I am experiencing the same run a round. Beyond their horrible customer services, they have some serious flaws in their software. Their reporting and KPI features are seriously flawed and give in accurate information. Their POC report is seriously flawed. Therabill's billing reports are lacking sophistication and basic functions of a billing software. I used their "Reach" software for years for their google review generator and had minimal success. In 1 month with Prompt I have gotten more review on google than I did in years with WebPT. DO NOT WASTE YOUR TIME OR MONEY WITH WEBPT. Review Source HK Hannah K. Physical Therapist Medical Practice Used the software for: 1-2 years ### "WebPT review" March 20, 2025 3.0 Used for medical records for pro bono clinic. It did the job but took forever to navigate and was not very user friendly. Pros I liked that there was a free version which was very useful for the pro-bono clinic where we used this software. Cons It is not very customizable or user friendly. Review Source AR Anna R. ATC Health, Wellness and Fitness Used the software for: 1-2 years ### "User Review" November 21, 2024 5.0 Pros Ability for all administrators and users to work cohesively in real time and see who made last changes Cons How frequently the server goes out due to volume of users and length it takes to resolve issues. Review Source ST Shelby T. Physical therapist Hospital & Health Care Used the software for: 2+ years ### "Review for Webpt" July 28, 2024 5.0 Pros It is all encompassing and love that it has billing and notes and schedules Cons The amount of times it needs updates or maintenance Review Source SL Steve L. Director of Business Development Hospital & Health Care Used the software for: 2+ years ### "Declining in value and quality" May 20, 2024 2.0 Chaotic. Clunky. Once your signed up, it can feel like you are without a safety net when EMR issues arise. Pros The EMR pushes work flow during an evaluation. Cons Customer service is absolutely awful. Slow to respond and issues are rarely addressed in a timely manner. Onboarding a new clinician is far more difficult than it should be. This should be an easy process, but often WebPT makes the process painstaking. Features often do not work. We waited nearly a year to have the waitlist feature fixed which is a critical means to track new referrals. As a result, we had to hand track new clients using a separate technology to ensure we did not lose business. Often unreliable due to outages or downtime. We have adopted "downtime" policies and procedures that we have had to use far more often than ever anticipated. Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month. Reason for choosing WebPT Recommended by other clinicians. It was a great product early in our usage, however has declined tremendously in the past couple of years. While I type this, I am currently on hold for the 3rd time today with customer service. The previous two times I "timed out" in the waiting period and had to leave a message. Not an unusual occurrence. Shows you how many people are calling in that need help. That says a lot about the product. On hold for an issue that is 4-5 days old and still not resolved. Just simply trying to add a new clinician to WebPT in order to see clients. That's it. Shouldn't be difficult, but it is. Review Source AC Ashley C. Administrative Assistant Medical Practice Used the software for: 2+ years ### "User-Friendly Scheduling Software!" March 5, 2019 5.0 Great experience overall. I have worked with WebPT for 5 years and only had an issue once on a Saturday when they were doing maintenance. Pros Scheduling patients is easy! I love the reports feature. You can view daily reports of patient payments, authorization reports, daily payments reports, etc. My parent's physical therapy practice has been using this software since 2012, where we have gone completely paperless! Everything is done on the computer. From the time the patient schedules the first visit, to the physical therapist writing the examination report/note, to the physical therapist aide viewing flowsheets (patient's exercise programs). It is especially easy for admin/aide/PT opening and closing procedures because of all the reports to view. In the morning we can view the schedule for the day, authorizations expiring, and make changes as necessary by dragging appointments. You can also view multiple therapist schedule's at once, if there are more than one therapist working at the practice. There is color coding in the scheduling feature for different therapies or to use internally, i.e., red = new patient; therapist needs to spend 1 hour with this patient or purple = child patient or orange = balance issues. On the schedule, I can quickly and easily see my day, by noticing how many new patients there are with the color coding, or let the PT know what type of patients are coming later in the day. At the end of the night, I can download total patient payments for the day and send to my manager via secure fax. This makes collecting and recording payments easy, and reduces the risk of missing payments. Cons Adding patients is a pain! When adding a new patient, you have to fill out ALL the information or else the patient is not saved. This is horrible while working because often times I'd be dealing with a new patient over the phone, a patient in person that wants to pay a copay, and the phone ringing on another line. While all this is happening, it would be great if I could "save my work" and go back to it later. If WebPT is worried that patients won't be added properly, then they can set up an annoying notifications system to let me know I need to finish my work. However, if a patient is not set up properly, the practice can't bill the insurance company and then we don't get paid--so trust me: we will fill out the information properly!! Review Source SA Suzanne A. Co-Owner; Treating staff Medical Practice Used the software for: 2+ years ### "The private practice doesn't matter to them..." June 22, 2023 3.0 Don't use their billing system - they will nearly destroy you. EMR is fair, but cumbersome. Not efficient in this time of productivity demands due to low reimbursement. REACH has been helpful to us, but is a piecemeal approach and you pay "extra". Love the outcome measures feature but doesn't integrate to this point for MIPS reporting. KEET MIPS has been misrepresented in 2023 (since they merged with Clinicient) and markedly increases the therapist's work - doesn't integrate with the current documentation system which then means you double the work for outcome measures and reporting - as per usual 'their team is working on an integration". Typical WebPT rolling out/selling a product that is not "ready". Generally, support is poor - and I stand by this on all fronts. If they answer you within 48 hours they count it as "responding", but in reality they don't usually solve the problem - they just ask a question to divert it and "pass the buck". We have been with WebPT 12 years - just added their billing system January 2023... that was the proverbial straw to break the camels back. We can't run fast enough at this point. 5 office practice. Leaving. They are too big to care. Pros WebPT REACH may have had the largest impact positively on our practice. Otherwise, their EMR software is being lapped by more efficient customizable programs. Cons Support. Support. Support. Products sold that actually aren't ready! They lie! Reason for choosing WebPT At the time, they were the best fit to represent us appropriately - that was 12 years ago. Review Source DK Danita K. Owner/Physical Therapist Medical Practice Used the software for: 2+ years ### "WebPT destroyed a portion of my patient's medical documents" March 27, 2021 3.0 WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them. Pros WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis. Cons WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read. Reason for choosing WebPT Probably because we could use our own billing to integrate with their product. Review Source CK Catherine K. President Health, Wellness and Fitness Used the software for: 2+ years ### "PT documentation" May 16, 2023 4.0 Overall, I am pleased with the product- more so the support that the team provides with current compliance in the documentation software an the support of the Executive team in training of rehab issues. Lately the phone support, chat support and email support have been slow- but like many other companies, staff is likely the main issue. Pros The calendar and scheduling options are easy to use. Cons The daily write ups are ok, I wish we could customize the options and simplify the write ups a bit more. Reason for choosing WebPT Ease of set up Review Source JA Jason A. owener Medical Practice Used the software for: 2+ years ### "Webpt experience " May 22, 2023 5.0 every year it gets better , customer service is outstanding Pros soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand Cons even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report Review Source VR Verified Reviewer Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT" January 9, 2019 5.0 WebPT has alot of benefits that other software like it does not and if you are trying to decide between them I would definitely go with WebPT they have great customer service support any time you call they do their best to help with the problem. Pros WebPT is the easiest electronic medical records software to use it is very userfriendy and easy to train employees on. The appointment reminders are a great feature and alot of patients sign up for them and we have seen an increase of patients making appointments because of the remiders. It is nice to be able to schedule for multiple providers without having to open a new screen or change a provider like you do on many other medical software. It is easy to add a new patient or new insurance or a new provider. Scanning documents directly into a patients chart is also a time saver and a neat feature as well as being able to fax initial evaluations or progress notes to doctors for signatures from WebPT. Cons Somtimes the software has a glitch and deletes an appointment or moves it to a different time. Review Source kR kaylee R. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Does What it Needs To" May 16, 2023 5.0 Pros The clean display, ease of changing/creating schedules, charts that keep up with patients' visits. It is easy to see how frequently people have come and even reasons that they have/haven't attended. Cons The reminders cannot be customized, and I wish that the charting for pt visits would update with each one. Sometimes it will say a patient has attended 5 times, when in reality it's been 8 or more visits. It's hard to track when you have to go back and count each one. Review Source Kalin H. PT Tech Health, Wellness and Fitness Used the software for: 2+ years ### "Great Healthcare Software" April 9, 2020 5.0 Overall, WebPT has been an excellent platform for tracking patient progress and information. It is very convenient due to the fact that it is web-based and can be accessed across many devices and platforms. Pros I used this software as a physical therapy tech to keep notes on patients and make notes on their progress. One of the best features of WebPT is that it is web-based, so it can be accessed anywhere. It also allowed my facility to save money on computers by just using Chromebooks instead of having to buy full-fledged PCs for the clinic. Cons This visual interface is very basic, and the aesthetics have not been updated in quite a while. While this is just a nitpicking gripe, I would like to see a little bit of an update in the interface to make it look cleaner and more modern. This is definitely personal preference, however, and some may prefer the no-nonsense layout. Review Source RP Russ P. Owner Hospital & Health Care Used the software for: 2+ years ### "WEBPT TOPS the EMR LIST" October 22, 2016 5.0 I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.! Pros I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.! Cons not enough to mention. Review Source BM Brittany M. Owner/LMT Medical Practice Used the software for: I used a free trial ### "Utter lack of professionalism" October 9, 2023 1.0 I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some of what PT's do. Given this fact, I have been searching for a new EMR and RMC system that is all integrated. I just got off of a "sales call" that couldn't have been longer than 3 minutes with \[sensitive content hidden\] clearly thought that being on a call with me was a waste of his time. I got eye rolls, told maybe I should find someone to jerry-rig a system together for massage therapists since they don't exist even after telling him multiple times that what WebPT offers is what I am looking for. He immediately told me that I would be looking at paying $300-$700 a month and asked if that was something I could afford because he didn't want to waste time, you know giving me a demo like we were supposed to be doing. He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that functionality for free from another platform. He did everything he could to try to get me off of the phone by throwing what he figured were numbers I couldn't afford. The fact is I can afford that, and I will pay another company that money now, because \[sensitive content hidden\] you were demeaning and dismissive. This is the third phone call I have set-up with this company's sales department and have all three times been treated terribly. Pros Don't know, sales wouldn't even give me a demo. Cons Dismissive, unprofessional sales team. Reason for choosing WebPT I didn't. Review Source Heather H. Patient Account Manager Medical Practice Used the software for: 2+ years ### "WebPT has made scheduling, documentation and billing so much easier!! We perform better with WebPT." September 25, 2017 5.0 My job is easier to manage and our company is able to be more productive. Pros I love that WebPT allows customization of so many areas so we can make it work best for us - we are not stuck with a one size fits all approach. We select what color / style appointments show up in to reflect what payer type or appointment type is scheduled. We can bulk edit the schedule to make it fit our therapists availability. They have an agreement with Kareo so our billing flows over easily. I also love the reports to keep good tabs on what we are doing and how things are processing. Cons I am waiting for them to fine tune a few things to come along side us even more for compliance when we do addendums. Review Source Similar Products Featured ## Related categories [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)[Speech Therapy](https://www.capterra.com/speech-therapy-software/)