---
title: "WebPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is WebPT the right Physical Therapy solution for you? Explore 484 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/92920/WebPT/reviews/"
page_type: "reviews"
language: "en"
---

WebPT

4.2 (484)

[View alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 20th, 2026

# Reviews of WebPT

Ease of use

4.3

Customer Service

4.1

## Pros and Cons in Reviews

BV

Brandon V

PhysiotherapistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“Often times, WebPT did not have much in the way of technical issues at all, and it did a good job carrying over information from previous note, so there was not much that needed to be added outside of what the day held.“

October 24, 2025

AR

Andres R

DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“Pricing structure, could find hidden adds and fees, also you could have some delayes from customer service, not really tackling some issues“

July 21, 2026

ZS

Zachary S

Physical TherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“You can take old case info if they are here for a new case which is great“

May 1, 2026

MN

Morgan N

Physical Therapist AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already).“

September 6, 2024

Cameron F

Director of OperationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years.

“I enjoyed some of the free educational classes they offered but their software was hard to get used to and operate with on a daily basis“

April 22, 2026

ZS

Zachary S

Physical TherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“The customer service is sometimes tricky to get a hold of and not always helpful when there are errors or glitches.“

May 1, 2026

CD

Carlos D

Physical TherapistMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years.

“Their customer support is also really responsive and helpful whenever we need them. Whether you’re a small practice or a larger clinic, WebPT is a solid, reliable EMR that makes running a practice easier.“

March 9, 2025

GT

Gopinath T

Physical therapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years.

“More importantly, many times in a year, they have system glitches that results in many hours to days of not being able to access the patient documentation.“

February 18, 2025

## Showing most helpful reviews

Showing 1-25 of 484 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kerry B.  
Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great cloud-based documentation system, but there are some bugs."

March 15, 2022

5.0

Pros

WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

Cons

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.

Reason for choosing WebPT

WebPT was easier to learn and easier to navigate

Review Source

CD

Carlos D.  
Physical Therapist  
Medical Practice  
Used the software for: 2+ years

### "WebPT review "

March 9, 2025

5.0

Overall, our experience with WebPT has been really positive. It’s made our clinic more efficient with its easy-to-use interface and all-in-one system for scheduling, documentation, and billing. The compliance features give us peace of mind, and having cloud-based access is a huge plus. While the billing system has a bit of a learning curve, the support team is always helpful when we need them. WebPT has definitely helped streamline our workflow and improve patient management. I’d highly recommend it to any rehab therapy practice looking for a reliable EMR.

Pros

WebPT has been a great system for our clinic. It’s super easy to use and designed specifically for rehab therapy, which makes documentation and daily tasks way more efficient. The built-in compliance features help keep us on track with Medicare and HIPAA, so we don’t have to stress about audits. I also love that everything—scheduling, billing, and reporting—is all in one place, making things so much more streamlined. Since it’s cloud-based, we can access patient records from anywhere, which is a huge plus. Their customer support is also really responsive and helpful whenever we need them. Whether you’re a small practice or a larger clinic, WebPT is a solid, reliable EMR that makes running a practice easier.

Cons

The only downside we’ve noticed with WebPT is that the billing system can be a bit complex, especially for those new to the platform. It takes some time to learn, and there can be a bit of a learning curve when it comes to navigating claims and payments. However, once you get the hang of it, it works well, and their support team is always available to help if you run into any issues.

Review Source

WC

Wendy C.  
Owner Physical Therapist  
Medical Practice  
Used the software for: 2+ years

### "No provision for medical records after you leave. Data transfer is usless"

September 26, 2025

1.0

Pros

It was okay when I was using it. It got too expensive with large price increases each year. I switched to Hello Note. This is a much simpler and easier-to-use system for much less money.

Cons

BEWARE: The data they give if you leave or close your business is unacceptable. There is no way to find individual medical records. We are required to keep medical records accessible to patients and legal medical record requests for 7 -10 years. The records are sent over in hundreds of folders that are randomly named in no logical order. There is no way to find an individual record by name or date of service, Customer support provides no help. They are making me legally out of compliance for not being able to provide required access to records.

Review Source

AP

Anisha P.  
PHYSICAL THERAPIST  
Hospital & Health Care  
Used the software for: 1-2 years

### "Web PT user review"

March 30, 2026

5.0

I have always had a good experience with WebPT when using the EHR. Customer service was also always helpful if there were problems

Pros

Love WebPT for ease of use, great interface, easy scheduling and great note taking capacity. I mostly used it when working for other companies (not so much on my own), so am most familiar with note taking and patient records.

Cons

When looking into a service EHR for my private practice, Web PT was just much too expensive as compared to competitors

Review Source

AG

Aaron G.  
Physical therapist  
Medical Practice  
Used the software for: 2+ years

### "Choose any other EMR"

May 12, 2025

1.0

I left WebPT due to poor software performance and high cost. I would not chose WebPT again. I feel like WebPT has caused increased burn out, and it has definitely cost us a lot of money in lost revenues.

Pros

It is an all in one EMR that can do everything you need. Other than that there was not much that I liked about it.

Cons

The cost was high for software that constantly crashed or did not work as expected. My least favorite was the inability to calculate the time spent on CPT codes. This was “in the works” years ago, but it has still not been fixed.

Review Source

JW

John W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Poor service and very limited capabilities"

April 14, 2025

1.0

I've had WebPT for 3 years now. During that time, we have at least one major outage every quarter, where the system has been down for over a day, impacting my physical therapy clinic. I also decided to switch to a new EMR, where they automatically renewed my contract and are wanting to charge me an early termination fee, even though they had too many outages.

Pros

Not much, but the landing page after login is handy. Other than that, the system is very limited in it's capabilities.

Cons

Functionality and customer service were seriously lacking. The authorization feature is often inaccurate, the visit counts are often incorrect, and their customer service is awful.

Review Source

GT

Gopinath T.  
Physical therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Expensive, Slow and Cubersome Software"

February 18, 2025

1.0

My overall experience is Poor- in terms of performance, customer care, cost effectiveness.

Pros

They have lot of features that makes the software look appealing.

Cons

Slow. Takes average 8-10 minutes to do daily documentation and 30-45 minutes for Evaluation. So slow and cumbersome. Also, their software is only compatible for ortho conditions and does not allow us to access for neurological or pediatric conditions. Even to login, there are steps that consumes time. I have been in the Physical therapy field for past 26 years and used WEBPT for past few years. Every year, I am seeing gradual slowness in the software performance. More importantly, many times in a year, they have system glitches that results in many hours to days of not being able to access the patient documentation. With regard to the price, they are very expensive. Worse thing, they charge for patient appointment reminders huge that we end up spending hundreds of dollars each month just to send reminders for patients. With insurance companies cutting the reimbursement, this is insanely expensive software. I would not recommend this software.

Review Source

SC

Sanantha C.  
Office manage  
Medical Practice  
Used the software for: 2+ years

### "Technical Support needs Support"

February 12, 2025

1.0

Web Pt can fix bugs on the weekend when we are not using the system and avoid disturbing the system during working hours

Pros

When it’s working well it Works, it’s efficient for our clinic when it has no bugs and not getting pop ups

Cons

The customer technical support is horrible. It takes so long to hear back from them.

Review Source

LP

Laura P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Terrible customer service. Good EMR but terrible with billing. "

February 22, 2025

2.0

I have been with them for 12 years. I have appreciated their EMR, but their terrible customer service and poor folliw up on billing is making me look for a new company after 2 years.

Pros

Compliance issues. They stay on top of bilking regulations for PT.

Cons

The RCM billing team has the worst customer service of any business i know. Their standard of care is it takes 30 days to respond to an email. And most times it is 6 weeks before a response is given. If a billing needs a corrected claim, it takes 2 months or more to correct and we have lost money due to timely filing because to their poor follow up.

Review Source

Jefferson H.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "An EMR riddled with bugs and the worst customer service experience ever"

November 15, 2023

3.0

On a scale of 0-10, I would give it a 1/10.

Pros

Its user interface was fairly easy to use.

Cons

The customer service experience was the area of greatest frustration. They have an on-line chat option that is really only useful for answering frequently asked technical questions. Where there is a major problem with a customers account, they have no authority or power to help correct the situation. When you call and get one of their "member services" rep, it's the same experience. My issue had to do with my transition from WebPT to Prompt. I had been a long time WebPT customer. As I grew and needed functionality out of WebPT that they did not offer, I began looking around for other EMR companies. After settling on Prompt I immediately informed my client success manager that my plan for transitioning from WebPT to Prompt. I informed him that I would remove all but 1 therapist license from WebPT and Therabill so I could continue to work my accounts receivable. This notification came 6 weeks prior to when I needed the change to take place. On \[sensitive content hidden\] I was over charged by $7,000. I called immediately and requested a refund. I was told I could not speak with anyone from accounting at that time and that a member services rep would reach out to me. I continued to call and email over the next 4 weeks and didn't get my refund. Finally, after reaching out to \[sensitive content hidden\] on LinkedIn I was connected with someone that helped me get my refund. Now on a separate issue I am experiencing the same run a round. Beyond their horrible customer services, they have some serious flaws in their software. Their reporting and KPI features are seriously flawed and give in accurate information. Their POC report is seriously flawed. Therabill's billing reports are lacking sophistication and basic functions of a billing software. I used their "Reach" software for years for their google review generator and had minimal success. In 1 month with Prompt I have gotten more review on google than I did in years with WebPT. DO NOT WASTE YOUR TIME OR MONEY WITH WEBPT.

Review Source

EH

Emily H.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "disappointed"

February 13, 2025

2.0

At first it was ok but we never received proper training and seemed to start having major problems with not everything going to Therabill, price wasn't worth staying Therabill except for \[sensitive content hidden\] was not helpful until we sent a big complaint that go to \[sensitive content hidden\]

Pros

insurance verification worked well, the webpt tech staff was friendly

Cons

seemed out dated and information didn't always go to therabill and we didn't know. The prices were going up and didn't seem worth it. Only communicated to Therabill, Therabill didn't communicate back

Review Source

JR

Jenna R.  
Clinical Guest Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "WebPT is great"

April 10, 2025

5.0

Overall the system is very easy to work through and learn

Pros

I love the ease of navigating the system. I was trained for less than 8 hours and was able to move through the system with ease. I highly recommend WebPT in any medical office.

Cons

I don't like that it does not communicate with the other system I work with daily.

Review Source

DK

Delaney K.  
Occupational Therapist  
Alternative Medicine  
Used the software for: 1-2 years

### "Ehhhh, could be better."

February 20, 2025

1.0

Overall, it got the job done. Not the most user friendly and am glad to have switched to new product.

Pros

I enjoyed that the patient's check in time was documented for easy reference.

Cons

Outdated interface. Poor placement of goals when writing daily notes.

Review Source

DR

Diana R.  
Owner/ PT clinic director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ReissPT LOVES WebPT"

May 16, 2023

5.0

I love WebPT. From \[sensitive content hidden\] to all the customer service representatives and technicians Thank you ! You make good and useful updates because you listen to your users.

Pros

I love that all my needs as a private practice owner and as a physical therapist are meet under one roof that is WebPT

Cons

I would like to track and schedule non insurance. Services Such as wellness or other cash services. Maybe I just don’t know how but I want to set up reminders for those people etc I have to made a chart for the internal payments collection and billing and often I want a one time only option. Call me to discuss

Reason for choosing WebPT

It was such an obvious choice. It was exactly what a physical therapist needs for documentation and one can be more or less comprehensive as they chose to be

Review Source

KC

Kristin C.  
  
  
Used the software for:

### ""

November 6, 2013

3.0

I work for a small, privately owned outpatient practice with three clinic sites. We recently began using WebPT. Over the course of my schooling and employment, I have used approximately six or seven different EMR programs. Overall, I would rate WebPT in the top three or four of those programs. They are doing a number of things right, but leave much to be desired. I think WebPT's biggest downfall is its lack of efficiency, which, at times, is costing our clinicians valuable treatment time with our patients. There are a number of extra steps that one must take in order to complete documentation on initial evaluations, flowsheets, and home exercise programs. Below are a list of some of the problems we have experienced along with suggestions for improvement. 1. When creating IE templates, we are currently unable to view the details of the tabs we are selecting. If the details of selected tabs end up being different than expected, we must later go back and modify the template after we perform the eval. To fix this, enable viewing of IE tab details when creating templates. 2. When entering diagnosis codes, the search bar does not always register keywords, making it difficult to quickly find appropriate diagnosis codes. To fix this, improve search capability in the diagnosis code box. (e.g. - enter keyword "shoulder" and all diagnoses with "shoulder" pop up). 3. We have experienced issues with notes not saving (or not formatting into a PDF document) due to using symbols (e.g. - &, #, \*, /, -) in our documentation. To fix this, enable the use of symbols without need for extra spacing to improve efficiency of use for clinicians. 4. It is difficult and time-consuming to find specific exercises in the flowsheet and home exercise program due to the search bar requiring a very specific order/combination of words. Improve search capability in flowsheet and HEP (e.g. - enter keywords "shoulder AAROM" and all exercises with those words in no particular order should pop up). If WebPT is unable to do this, then at the very least provide a paper copy of exercises with their titles (in categorical or alphabetical order) to clinics for use as a quick reference. 5. When you are able to find exercises in the HEP, the results page requires you click a tab to see the remaining exercises. To fix this, get rid of the "see more results" box in the HEP, and simply have all exercises appear on one page. 6. The flowsheet and HEP do not link to one another. If they did, developing a HEP would be much more efficient. We are currently doing twice the work when we have to search for exercises in the HEP after we already listed them in the flowsheet. (As discussed in #4, this is a time consuming process). To fix this, provide an option/tab to carry exercises from the flowsheet to the HEP. Also, enable a feature to view exercises in the flowsheet before selecting them (to ensure we are ultimately selecting the exercises we want on patients' HEPs). 7. We are currently unable to share HEP templates with other clinicians unless each clinician searches through other therapist's patient records to find a previously created HEP template. This is impractical and inefficient. To fix this, provide an option for us to create HEP templates that may be shared by all clinicians. (e.g. - an option similar to the public IE templates). 8. There is currently no option to add photos of customized exercises that are not found on WebPT. To fix this, add an option for us to upload our own photos for use in our HEPs. 9. When adding exercises to flowsheets, they do not stay in a consistent order. Therefore, clinicians end up scrolling up/down the flowsheet repeatedly to find the exercise that was added. Furthermore, after we order exercises they fall out of order if we then add further exercises. To fix this, default placement of exercises to the bottom of the flowsheet when they are added in order to improve organization and efficiency . 10. If autosave is on when the flowsheet is previewed (but not finalized), it duplicates the charges for the same date of service when we attempt to add further exercises. Therefore, we must go through and delete each exercise for one date of service before finalizing the document in order to avoid doubling exercise minutes. To fix this, enable us to preview flowsheets without incurring changes to them.

Review Source

SA

Suzanne A.  
Co-Owner; Treating staff  
Medical Practice  
Used the software for: 2+ years

### "The private practice doesn't matter to them..."

June 22, 2023

3.0

Don't use their billing system - they will nearly destroy you. EMR is fair, but cumbersome. Not efficient in this time of productivity demands due to low reimbursement. REACH has been helpful to us, but is a piecemeal approach and you pay "extra". Love the outcome measures feature but doesn't integrate to this point for MIPS reporting. KEET MIPS has been misrepresented in 2023 (since they merged with Clinicient) and markedly increases the therapist's work - doesn't integrate with the current documentation system which then means you double the work for outcome measures and reporting - as per usual 'their team is working on an integration". Typical WebPT rolling out/selling a product that is not "ready". Generally, support is poor - and I stand by this on all fronts. If they answer you within 48 hours they count it as "responding", but in reality they don't usually solve the problem - they just ask a question to divert it and "pass the buck". We have been with WebPT 12 years - just added their billing system January 2023... that was the proverbial straw to break the camels back. We can't run fast enough at this point. 5 office practice. Leaving. They are too big to care.

Pros

WebPT REACH may have had the largest impact positively on our practice. Otherwise, their EMR software is being lapped by more efficient customizable programs.

Cons

Support. Support. Support. Products sold that actually aren't ready! They lie!

Reason for choosing WebPT

At the time, they were the best fit to represent us appropriately - that was 12 years ago.

Review Source

DK

Danita K.  
Owner/Physical Therapist  
Medical Practice  
Used the software for: 2+ years

### "WebPT destroyed a portion of my patient's medical documents"

March 27, 2021

3.0

WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.

Pros

WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.

Cons

WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.

Reason for choosing WebPT

Probably because we could use our own billing to integrate with their product.

Review Source

CK

Catherine K.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PT documentation"

May 16, 2023

4.0

Overall, I am pleased with the product- more so the support that the team provides with current compliance in the documentation software an the support of the Executive team in training of rehab issues. Lately the phone support, chat support and email support have been slow- but like many other companies, staff is likely the main issue.

Pros

The calendar and scheduling options are easy to use.

Cons

The daily write ups are ok, I wish we could customize the options and simplify the write ups a bit more.

Reason for choosing WebPT

Ease of set up

Review Source

JA

Jason A.  
owener  
Medical Practice  
Used the software for: 2+ years

### "Webpt experience "

May 22, 2023

5.0

every year it gets better , customer service is outstanding

Pros

soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand

Cons

even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report

Review Source

PI

Peggy I.  
PT, LMT, President  
Hospital & Health Care  
Used the software for: 2+ years

### "Loved WebPT so much, I chose it for my own clinic!"

June 13, 2023

5.0

Pros

Integrated notes without redundancies. Professional looking documentation that is easy to send to drs and case managers. Integrates with Therabill for billing.

Cons

Sometimes it takes a long time or several attempts to bring up a new note for a patient.

Reason for choosing WebPT

Therabill does not have the redundancies that Epic has. It solves my need for billing, notes, HEP, scheduling and reminders.

Review Source

MM

Maureen M.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Backoncourse"

May 26, 2023

4.0

Positive experience

Pros

On boarding was good, customer support was very good, quality of product is excellent

Cons

At times the information does not flow over from Webpt to therabill

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)

Reason for choosing WebPT

More user-friendly

Review Source

AD

Austen D.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Good at some things. Bad at some things. Could be the best."

May 16, 2023

4.0

The documentation is fairly quick and efficient, however, it could be improved.

Pros

WebPT is easy to use and document. The HEP is a good adjunct.

Cons

The developers are slow to address known issues and have increase price citing that they have had to make updates. They have devoted significant resources to ensuring that they meet DEI requirements while neglecting issues that impact patient care.

Switched from

[TheraOffice](https://www.capterra.com/p/92918/TheraOffice/)

The ease of use and the HEPs integration.

Review Source

DM

David M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Product review"

August 31, 2024

4.0

It is very well liked by my staff. It is a good product

Pros

It was good program to use for physical therapy

Cons

It took a bit of getting used to at first

Review Source

RP

Russ P.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "WEBPT TOPS the EMR LIST"

October 22, 2016

5.0

I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!

Pros

I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!

Cons

not enough to mention.

Review Source

BM

Brittany M.  
Owner/LMT  
Medical Practice  
Used the software for: I used a free trial

### "Utter lack of professionalism"

October 9, 2023

1.0

I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some of what PT's do. Given this fact, I have been searching for a new EMR and RMC system that is all integrated. I just got off of a "sales call" that couldn't have been longer than 3 minutes with \[sensitive content hidden\] clearly thought that being on a call with me was a waste of his time. I got eye rolls, told maybe I should find someone to jerry-rig a system together for massage therapists since they don't exist even after telling him multiple times that what WebPT offers is what I am looking for. He immediately told me that I would be looking at paying $300-$700 a month and asked if that was something I could afford because he didn't want to waste time, you know giving me a demo like we were supposed to be doing. He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that functionality for free from another platform. He did everything he could to try to get me off of the phone by throwing what he figured were numbers I couldn't afford. The fact is I can afford that, and I will pay another company that money now, because \[sensitive content hidden\] you were demeaning and dismissive. This is the third phone call I have set-up with this company's sales department and have all three times been treated terribly.

Pros

Don't know, sales wouldn't even give me a demo.

Cons

Dismissive, unprofessional sales team.

Reason for choosing WebPT

I didn't.

Review Source

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