# Page 3 | WebPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WebPT the right Physical Therapy solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92920/WebPT/reviews --- WebPT 4.2 (479) [View alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WebPT ## Showing most helpful reviews Showing 51-75 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Brian H. owner Medical Practice Used the software for: 2+ years ### "WebPT has made the transition to EMR easy and successful." January 7, 2018 5.0 Pros Clinical ease of use, efficient documentation, excellent customer service; owner and company is 100% dedicated to the field of PT and supports the APTA, PPS, PAC which is very important to me; Love the initiation of Rehab Nation to try and get WebPT users engaged and to learn from each other; a very Proactive company, Lots of great online material - blogs, webinars, etc. Cons Therabill was a complete disaster for us and we had to switch back to Kareo. Was rolled out way to early and was clear that it was not meant for PT (behavior health?) - hopefully over time this may change. The billing is frustrating that everything is a tack on charge. I am concerned that WebPT is growing too fast. Review Source CS Casey S. Billing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy access to information" May 22, 2023 4.0 We solve issues with documentation. We can produce patient charts to patients or agencies that need them quickly. It has been a boon for this reason! Pros The product is easy to use and integrates almost seamlessly with Therabill. Additionally, having all patient information in one application versus many is ideal to providing the patient the best possible care. Cons Sometimes the reminders do not get sent to patient and following updates WebPT is sometimes down for significant time. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) Reason for choosing WebPT It was a much easier product to navigate and get right. Review Source VR Verified Reviewer Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "I would not choose WebPT if it was the last PT software on Earth" July 25, 2023 1.0 Cons Poor communication between my clinic and WebPT. We are going through a transition period to Athena and so far, WebPT has been nonexistent at best with their support. They have been intentionally ignoring myself and other employees at the clinic probably because they are losing a client. This is poor professionalism at its finest. Review Source Shoshana Malka L. Project Coordinator Medical Practice Used the software for: 2+ years ### "WebPT Review by Physical Therapy clinic" January 30, 2021 5.0 I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes. Pros It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT Cons I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) We still use eclinicalworks for other aspects of our medical practice but it did not have enough capabilities for us for the physical therapy aspect, webpt is much more user friendly and the way it's set up enables us to get more therapy approved and paid for. Review Source HS Heidi S. Physical Therapist and Owner Hospital & Health Care Used the software for: 2+ years ### "Great PT EMR" May 23, 2023 5.0 Works well for what I need. Reminds me when progress notes are coming due even though I don’t use the scheduling part of the product, keeps track of plan or care dates and ability to customize is just flexible enough without getting overly complicated. Pros Responsiveness to assistance and updating product based on feedback. Cons 1- Previous measures do not carry over into new progress notes in SOAP 2.02-SOAP 2.0 documents print out/ fax layout takes up too much space and pages. 3- No option to email or securely send documents other than fax. Reason for choosing WebPT There were several others I reviewed and interviewed with, but WebPT was simply the best fit for me and my company. It was also helpful that there was a promotion running at the time with a discount of the start up fee. I have no regrets. WebPT listens and updates. Very responsive when something isn’t working correctly to inform everyone and fix it as quickly as possible. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) It was VERY cumbersome to try to set up for physical therapy and clearly not set up for rehab services. Review Source TA Tameka A. Office Manager Medical Practice Used the software for: 1-2 years ### "Meets All Your PT Needs" April 5, 2024 4.0 Over all it was a good experience. I would not be opposed to using it again. Pros Web PT made documentation needs easy and direct even for those new to charting. The templets available to craft notes and documentation requirements is better than other platforms used. Cons I did not like that the Thera bill feature was not all in one platform. Although the two are linked is not very convenient to use another web-based system to submit claims. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Practice Pro](https://www.capterra.com/p/115871/PT-Practice-Pro/) Reason for choosing WebPT The WebPT platform is one of the most highly rated EMR choices for the physical therapy profession. Review Source SF Sam F. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Maybe I'm just unlucky" July 23, 2019 3.0 Pros It is nice to look at, visually appealing and seems to have a lot of features that could make for an excellent platform but as a single clinician practice, it has been nothing but headaches since I started about 7 months ago. It was easy to use since I used it at a previous clinic. This would be a review for both webpt and therabill. I think they got to the party early and have excellent marketing, however there have been so many issues and time wasted fixing their errors. Actively looking for other options. Cons \- WebPT recently switched clearing houses from Office Ally to Availity and I was assured it would be a seamless transition. None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early. I filled out all forms several times because apparently there is no communication in this organization. Constant phone calls/emails stating I needed to complete forms I already completed. Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH. That is crushing for a startup practice. Turns out they never sent me the emails with instructions on what to change in their bill on my end. So I got an apology, great - Upon setting up my account Webpt put the incorrect clinic info (phone number and fax) on all outgoing faxes. For 3 months I was wondering why I never got POC returned until a doctor called personally and asked for my fax # because everything was getting kicked back. - More recently entire notes won't load (charges are missing, portions of notes) After submitting a ticket they say it is because 1)my internet is too slow (it's about 5x their recommended speeds) 2) I have too many windows open (apparently the scheduler and a documentation note are too many) and 3) I'm not completing the notes fast enough, so, start from scratch and do an evaluation again. - Support hold wait times, more than an hour at times Review Source VR Verified Reviewer Physical therapist Hospital & Health Care Used the software for: 2+ years ### "Basic EMR/EHR" March 28, 2024 4.0 Pros I appreciate the templates for various special tests/exams for PT, making it easier to document data for tests during an eval, progress note, and discharge. Cons I wish WebPT had a smart phrase/list feature like Epic has to auto-populate a phrase or list by typing in a shortcut to make documenting more efficient. Review Source LV Leann V. Owner and Occupational Therapist Medical Practice Used the software for: 1-2 years ### "WebPT is a good program. " May 23, 2023 4.0 Overall, my experience has been slightly above average.I have had a bit of trouble with the fees. I have called and the associate has told me to do one thing but then I call back and I am told to do another. Pros I like that Therabill is integrated into the WebPT platform. Cons I have a few things that I dislike. 1. I very much dislike that SMART PHRASE is unavailable. 2. I dislike that the price of my package increases frequently. 3. I do not like the frequent glitches. For example, all the sudden it no longer lets us chart up to the 10th visit for Medicare. It stops us at 9 and will not allow a daily note on the 9th visit. It demands a Progress note. 4. I do not like that when I have to cancel a client, it disappears from the schedule completely. It makes it difficult for future scheduling for the following week. It would be great if it would just fade out and say "cancel". Review Source AK Ajay K. Clinic director Health, Wellness and Fitness Used the software for: 2+ years ### "Don't use it!! Frequent outages. Poor communication when things are not working. " July 18, 2023 1.0 Poor. You loose a lot of productivity due to frequent outages. Pros It works like any other EMR. nothing special. Cons Frequent outages. No or poor communication during outage. Everything is an add on. Expensive for what they offer. On average 300+ per clinician. Alternatives considered [APTA Connect](https://www.capterra.com/p/131696/APTA-Connect/) Reason for choosing WebPT Web based so we would not have to manage a server in house. But this is a norm now so not a big deal. Review Source BA Blair A. owner and physical therapist Hospital & Health Care Used the software for: 2+ years ### "Not pleased with the product for past three years. " May 16, 2023 3.0 It has been worse for the last two years. Pros I liked it was easy to use as a PT. I orginally liked how I was assigned a go to person to help with our account. That ended in 2019. Cons therabill is difficult to use, carryover from webpt is not as smooth as it should be, over priced, poor customer service. I liked the costomer service from using it from 2010 to 2019. Ever since covid the costomer is terrible in response time, getting a hold of and helping. Review Source PI Peggy I. PT, LMT, President Hospital & Health Care Used the software for: 2+ years ### "Loved WebPT so much, I chose it for my own clinic!" June 13, 2023 5.0 Pros Integrated notes without redundancies. Professional looking documentation that is easy to send to drs and case managers. Integrates with Therabill for billing. Cons Sometimes it takes a long time or several attempts to bring up a new note for a patient. Reason for choosing WebPT Therabill does not have the redundancies that Epic has. It solves my need for billing, notes, HEP, scheduling and reminders. Review Source MH Molly H. CFO Medical Practice Used the software for: 1-2 years ### "Warning about WebPT!" February 24, 2024 1.0 Pros The scheduling feature and automatic reminder texts/emails. Cons The connection between their partner software (Theraplatform) often omit superbills, so unless you're comparing them both daily, you won't end up submitting all of your claims. This results in missing revenue. When you try to switch clearinghouse companies, they turn off your connection to the original clearinghouse prematurely and piecemeal tasks you need to do before they will start a new connection. This results in very delayed revenue. They are very slow to respond while you sit around and wait for a connection to be made. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) We believed that the documentation portion of WebPT would be better. Review Source MM Maureen M. Owner Hospital & Health Care Used the software for: 2+ years ### "Backoncourse" May 26, 2023 4.0 Positive experience Pros On boarding was good, customer support was very good, quality of product is excellent Cons At times the information does not flow over from Webpt to therabill Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing WebPT More user-friendly Review Source SD Sarah D. Physical THerapist/ Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Poor Customer Service, Very overpriced compared to other options" October 29, 2021 3.0 Poor to Fair. Even when we were customers the service side was not very good. Pros It is designed for physical therapy, so that is helpful. THE software is good, the customer service is not. Cons When we transitioned from WebPT to a different provider, they were very unhelpful in the transition, to the point of with holding our export of records, not returning phone calls or emails and being very dismissive and almost ellusive about what we needed to do to make a smooth transition to a new company. No one likes customers to leave, I realize, however I would have expected a more professional approach. Reason for choosing WebPT I dont remember Review Source AD Austen D. Owner Medical Practice Used the software for: 2+ years ### "Good at some things. Bad at some things. Could be the best." May 16, 2023 4.0 The documentation is fairly quick and efficient, however, it could be improved. Pros WebPT is easy to use and document. The HEP is a good adjunct. Cons The developers are slow to address known issues and have increase price citing that they have had to make updates. They have devoted significant resources to ensuring that they meet DEI requirements while neglecting issues that impact patient care. Switched from [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) The ease of use and the HEPs integration. Review Source JG Jan G. Admin. Assistant Medical Practice Used the software for: 2+ years ### "Webpt for ParkerPT" January 28, 2021 5.0 We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great. Pros The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy. Cons I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way. Reason for choosing WebPT I can't remember all the product names, but most were generic medical record software. There would have been so much customization needed it would not be worth the money or time to do when there was already a product that was specific to our needs. Review Source JH Jeff H. Owner, Director Health, Wellness and Fitness Used the software for: 2+ years ### "One-stop shopping for PT" May 16, 2023 5.0 I have used WebPT for almost as long as I have been open (>15 years). I purchased because of their ability to integrate with my billing service (which they eventually bought) and they have been great. Pros Integrates documentation and billing so no double work.Automatic reminders, communication, and home exercise program enhances patient interaction. Cons Might be too robust. Many bells and whistles. Personalizing templates is not intuitive. Reason for choosing WebPT I purchased because of their ability to integrate with my billing service (which they eventually bought) and they have been great. Review Source DM Donna M. CEO Apparel & Fashion Used the software for: 2+ years ### "The best EMR in Town" May 30, 2023 5.0 They are willing to assist you, based on your needs Pros The staff are very knowledgeable and informative Cons That you are charged for Therabill and webpt, if it has to be separate, lower the cost Review Source MD Megan-Marie D. Physical Therapist/Co-founder Medical Practice Used the software for: Less than 6 months ### "Web PT review" November 3, 2016 4.0 This system is wonderful. We love it. It's detailed and can get a little tedious but is progressively improving. Pros A detailed, thorough system. User friendly, once you get used to where every thing is. Can be accessed anywhere which is huge, as people prefer different forms of documentation (phone, ipad, lap top, etc.) Scheduling is easy Nice overall presentation when notes are done Cons Not geared as well for cash-only clinics regarding. Oftentimes we have patients pay for packages of sessions, and it's hard to divide the payments as they use up their sessions in terms of creating superbills for them. We have to manually input the charges each time, which is time consuming. Payments are located under particular cases, which is great, but a "full summary" of all payments would be appreciated so we can completely monitor, as we also have a chiropractor using the system and we will work together, treating the same patient in the same day. This makes payment tracking complicated sometimes when we have to look back. Also the software doesn't prepare superbills that can directly be sent to patients, so we end up having to manually create them ourselves too. We will store credit card numbers for patients who prefer it, and there isn't an easy way to do this either. This could all be better for the direction health care is going (out-of-network, cash only, etc.). If there was a way to make the calendar more effective like adding daily or weekly notes to it, without it interfering with scheduling, or ways to distinguish various lunch/open/close times during the week, that would make things look more organized as well! Creating customized HIPAA compliant email/intake forms, consent forms, or any general form that we upload and then send to people through webPT, where they can sign on computers and send back directly into their account would be AMAZING. Any way where they can make their profile with medical history would be great, like a portal. Review Source YP Yevgeniya P. Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Review" May 17, 2023 4.0 I like webpt but i would like it to be more malleable to other specialties like occupational therapy. Pros I like that i can verify benefits for the insurances from patients. I also like some of the emr features. Cons I am not able to add in assessments other than using the custom assessment section. I would like to manually enter my own assessments so that it will be easier to create my notes. Reason for choosing WebPT I liked the verification of benefits option that webpt offered. Review Source DI Dan I. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" May 31, 2023 5.0 Web PT has been a vital part of my practice Pros wase of use and its function and practicality Cons HEP app with patients are confusing especially when adding exercises Review Source EH Erin H. Supervisor Medical Practice Used the software for: 2+ years ### "Supervisor" May 16, 2023 3.0 Pros Easy to schedule patients, documentation on the Therapist end has been very easy to learn and use. Cons Waitlist works only about half of the time, bolder lines in-between the days on the schedule, a based on medically necessary option under visit/insurance information, dog ear on patients appts where we could track notes ie, request female, dry needling, only schedule one appt at a time. Review Source BS Betty S. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very Pleased Customer" June 17, 2021 5.0 We are very pleased with WebPt. It is used all day, every day by all of our employees. The software is easy to adapt to from the very beginning. You would have to look really hard to find another software package for medical records to even come close to comparison. Pros the software is very easy to navigate from screen to screen. Everything you need is so neatly arranged for each patient. In the event I ever have an issue, the support team is always very eager to solve the issue and they are almost always patient and kind. Cons There is very little not to like about the software from WebPt. I really can't think of any thing at all to say negative about it. Review Source VR Verified Reviewer Regional Director Hospital & Health Care Used the software for: 2+ years ### "I like the software and believe it is very user friendly" January 9, 2018 4.0 Pros That it tracks most compliance and outcome measures without us having to cue staff or send out reminders to be within medicare guidelines. I think if they work out the bugs in the functional outcomes scoring that this will be a huge asset but right now it is too early and difficult to appropriately capture data. Cons The customer service just basically responds to all questions (if they respond) with "we will look into this" then asks "please rate our service today," and very often never addresses the responses and blows off the doctoral educated therapists as if the glitches in the system couldn't possibly be flaws of WebPT Review Source Similar Products Featured