# Page 4 | WebPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is WebPT the right Physical Therapy solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92920/WebPT/reviews --- WebPT 4.2 (479) [View alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of WebPT ## Showing most helpful reviews Showing 76-100 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jan J. Office Manager Medical Practice Used the software for: 2+ years ### "Ease of use for office needs!" May 16, 2023 5.0 Pros I like how user friendly this product is and how it makes my job easy with scheduling and using WEBPT. Cons The only feature that I wish was better is when downloading patients files it will not let me save as a PDF. Review Source BM Bhairvi M. Owner/PT Medical Practice Used the software for: 2+ years ### "An Average product" April 3, 2018 3.0 Pros WebPT allows to keep all the documents together with facility of eDocs where scripts and all other documents can be scanned in to make a folder. It also allows to fax documents without need to download. Cons Customer Service: very poor, mainly requires you to email them and then wait for their mercy for them to get in touch with you. It can take a week to 2 to resolve issues as you cannot speak to a person directly. Sometimes you do get lucky if someone actually answers the phone. Scheduling: The service is average, it does not count the number of sessions you have used for the patient. So you cannot just function just using scheduling, you will have to go back to documents to see how many sessions patient was authorized and how many they have used. System failure: Usually their downtimes/maintainence are off work hours but in the last 2 years of using WebPT when system has been down during regular working hours, they have failed to notify you in advance and all of a sudden you are working on notes and scheduling the system just goes off. Also there is no backup or does not even let you access schedule to call patients, leaving you practically useless and crippled. Review Source FT Faigy T. ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away from this EMR " March 26, 2024 1.0 Painful tedious and not very smart high provider burnout Pros Really not efficient or provider centered Cons customer service and the actual EMR it gets progressively worse with each upgrade Reason for choosing WebPT it was the only one besides for raintree Review Source VR Verified Reviewer SPT Medical Practice Used the software for: 1-2 years ### "Using WebPT in a private practice." March 6, 2019 4.0 Once I got used to the system documenting was a breeze. I will be honest it takes time getting used to each EMR but WebPT was pretty quick. I had in down in a couple weeks. The first few weeks though were frustrating and I was not sure why we were using this new EMR, but after I became proficient I was glad we got it. Pros I love that the software can combine scheduling, billing, and documentation. This saved us a lot time. I really enjoy that you can load specific plans in the objective form. For example a form for a RTC tear will be very different from a TKA. So being able to make customized plans for specific diagnosis saves time and saving time documenting means you get to spend more time with each patient. Once a note is done you can easily access it for each patient that is simple and easy to read in the classic SOAP note format. I love that I can access their database from any computer with a secure login. Cons The software can be repetitive with some of the boxes that you need to check. I will be honest I get too many emails from them but I don't want to unsubscribe because about 2/5 are very important ones with updated information for the software. Review Source KC Kimberly C. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of use" May 24, 2023 5.0 It is easier than my last product and designed for physical therapy. Pros It is easy to use and most tests and measures are available to document with a click. Cons Some tests aren’t available and daily notes have too much information on them that isn’t necessary. The canned text function doesn’t work well. Review Source VR Verified Reviewer Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "We LOVE WebPT!" July 30, 2019 5.0 Pros You can use it from your phone or at home easily and it is very intuitive. It forces you to follow documentation guidelines so you are always compliant. Cons It's not always easy to get in touch with customer service, which was really only an issue when we were switching over from one EMR to WebPT Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) Reason for choosing WebPT Cost, it was PT specific Review Source JS Julie S. CFO Medical Practice Used the software for: 2+ years ### "Long time customer" May 22, 2023 5.0 We are very pleased with WebPT. I feel confident with security and compliance. Pros I love that it is customized for therapy. Cons I have no complaints. WebPT always strives to improve the product. Reason for choosing WebPT Because and how user friendly and all inclusive that it is. Review Source VY Vladimir Y. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Unhappy with webpt. Where is soapnote 2.0???" May 22, 2023 4.0 Poor Pros Ok to use because Medicare compliant , difficult and outdated , not comfortable to use with tablets or phones Cons Poor customer service Unable to duplicate similar evals Unable to make prefilled templates Review Source VR Verified Reviewer Office Manager Used the software for: 1-2 years ### "We have been using web pt for about 2 years now and our experience has been wonderful with it." November 21, 2017 5.0 Ease of use for an EMR system. Pros I really like that this software is easy to use and have found it extremely easy to train staff. I also like that there are many places to put extra in house information if needed. The reports section has also been an extreme help to our company as the missed notes reports will pick up if any therapists have any outstanding notes. This helps us in our a/r . I also find the the appointment reminders to be of help as well. The fact that there are more than one place to put in authorizations is helpful to keeping track of auth. Cons Sometimes there are glitches in the system. It doesnt happen often but when it does the whole system freezes. Review Source MD Mara D. CEO Hospital & Health Care Used the software for: 2+ years ### "Webpt user" May 25, 2023 5.0 Pros Easy documentation. Professional documentation Cons Sometimes system is down and slow. Other than that, I have no complaints. Review Source TS Todd S. Managing Partner Hospital & Health Care Used the software for: 2+ years ### "Good product" May 16, 2023 4.0 Pros Ease of use, adaptable, customizable, and very inexpensive. Can bill, schedule, document, order supplies, and get CEUs all with the same platform! Cons Every now and then it will go down, sometimes customer support takes awhile to get back to you. Review Source VR Verified Reviewer Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best that is currently out there" July 22, 2019 3.0 I really enjoy using WebPT and they seem open to suggestions and changes and often update their software once they have created improvements. Pros I find WebPT to be the most user friendly EMR software on the market currently. Its booking features are endless with capabilities to move appointments, cancel and list the reason, delete appointments, etc. Cons I do not like that it is one of the few EMRs I have used that does not display who cancelled or made an appointment so we have to write our names in the notes of the appointment. Review Source TB Terri B. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Fabulous System " May 30, 2023 5.0 I’m hooked! It has made my clinic run much more smoothly! Pros Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible! Cons Too many drop downs. Would prefer more SmartText. It may be there but I don’t know how to use it- Review Source SS Stephanie S. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Decent EMR for PT's" December 21, 2022 3.0 But I would recommend web PT for any outpatient clinic. I wouldn't recommend it for any acute or neural base clinic because the documentation needed for those settings is much more detailed than outpatient. Pros I have used this EMR system for over a year at the outpatient clinic where I work. I feel like the system is very easy and user-friendly compared to other EMR systems. Documenting is more manageable and doesn't feel tedious compared to other EMR systems is straightforward. Cons There is definitely a learning curve regarding using web PT. Yes, it is user-friendly, but there are little things that take some time to get used to it and that you may need to contact support to get the hang of. Review Source JK Jean K. Director of Operations Medical Practice Used the software for: 6-12 months ### "Great EMR for outpatient occupational therapy!" August 14, 2015 4.5 Pros This software is very intuitive and easy for therapists to learn. It has cut down on our documentation time, which is something I have heard never happens with EMRs. We have peace of mind in knowing that our Medicare and Medicaid notes are compliant as the software gives you multiple reminders of the areas to fill in. Once you get the red error messages a few times, you start to pay attention and learn the correct way to document to avoid the errors. The ICD-10 testing feature is awesome and the ICD-10 finder tool is very easy to use when you are documenting on your patient. We were very nervous to transition to EMR, thinking it would be a nightmare. The first 3 days were semi-challenging and then we had smooth sailing. The evaluation areas have many different tests but if you don't find what you need there is always the additional comments box that is helpful for clarification. Cons We are a hand therapy clinic, so we tend to document our splinting in the custom codes section since the codes listed on their billing sheet are not what we need. There tend to be a lot of codes on the billing sheet that we would never use but at this point, there is not an option to delete(not really a huge deal). The training process was OK. The training modules were not very helpful and at times did not work but we found "practice" to be the best learning tool as we transitioned from paper charts to EMR. During the "onboarding" process, you send an email to your specialist and will usually hear from them the next day and at times, we needed to have a response sooner. At this point, we are considered trained, so we can call the 800 number and usually can speak to someone within 20 minutes. Review Source TV Tiffany V. Owner Used the software for: 2+ years ### "ready to change" March 12, 2018 2.0 Pros The web pt templates are easy to learn. Being able to fax the notes out through webpt is a convenient and time saving function. Integration between webpt and therabill needs work. I've had EOBs go missing Cons WebPT/Therabill has caused me a lot of headaches. I am researching other softwares as a result. I've heard lots of good stuff but had nothing but troubles with their customer support and integration. I've had EOBs sent out but go missing via therabill. I've had my EMR system not get upgraded, but of course I was paying for those updates. I had a custom table ordered which never came and they were slow to refund me. Most recently, there was some sort of payment issue which was identified in a new calendar year after my accounting was done and now somehow its my fault even though they failed to notify me in a timely manner (4 months later) when it was an autopay set up. I think if you are a larger clinic it probably works fine but they are not committed to keeping the smaller clinics happy. Review Source RC Roger C. Business Manager / Co-owner Medical Practice Used the software for: 2+ years ### "Overall easy to navigate and become effecient in patient documentation." October 16, 2017 4.0 It is appreciated when customer service reaches out to enhance our WebPT experience. It would improve the continued relationship with WebPT if a customer care/service person is designated for a clinic and can help walk each clinic through any and all particular nuance of WebPT. Pros For the most part easy to navigate though documentation. Once you have used WebPT for a few months you can develop an efficient system for effective notes. Thus allowing for customization for your specific needs via Smart Text. WebPT allows for detailed documentation which is so important in this day and age. In addition WebPT is follows Medicare guidelines having reminders in place for PRs, etc. Customer service has been good. Cons Difficulty in use of the flowsheet as point and click requires quite a bit of scrolling to get to the exercises desired. Developing own exercise flow sheet takes time. Smart texts are not pre-loaded which also takes time to develop own smart text system. Compatibility with Apple systems was limited when we first started with WebPT. Review Source LE Louis E. CEO Used the software for: 2+ years ### "Unhappy customer" February 8, 2019 2.0 The system has many draw backs. I would not recommend them if you can find a better system. Pros Cloud based, integration with billing. Clean looking interface. Medicare compliance and easy to write compliant notes Cons Reporting is incorrect. Does not accurately track patient visits. System can run very slowly and can take a very long time to load. This leads to significant amount of time wasted when trying to document patient visits. Info can be lost and whole notes can be blank because data did not save properly. Appointments can disappear off of the schedule or re-appear after being canceled. Co-pays can also disappear even though they were input. Customer service is pleasant but will recommend simple trouble shooting over and over. When that doesn't work, they send the issue up to tier two. Then you get an email that they are working on it, but it rarely gets resolved. The cost of the service is high. They charge for appointment reminders and other add-ons. Review Source EH Ellen H. Owner, PT Medical Practice Used the software for: 2+ years ### "WebPT user review" December 26, 2016 5.0 WebPT is great because there is no need to purchase software, etc. WebPT is VERY labor intensive compared to other PT documentation systems. The upside is that you can count on WebPT to implement requirements into the software to help ensure compliance with Medicare, etc. I have considered leaving WebPT because it is so very time consuming to use as a documentation system. I wish it were more voice to text friendly with fewer tabs. Pros It incorporates regulations such as PQRS, etc. Cons It takes waa ay yy toooooo long to document anything. Too many tabs. A lot of redundancy. Not very voice to text compatible. Review Source Response from WebPT January 5, 2017 Hi Ellen, Thank you for taking the time to review us on Capterra. You mentioned wanting the ability to personalize templates, and I wanted to make sure you're familiar with the ability to create customizable templates within WebPT. The user guide for creating those custom eval profiles can be found here: https://community.webpt.com/education/user-guides/customized-initial-exam-user-guide/. I hope this helps you document faster! If you have other questions/concerns, don't hesitate to reach out to me at emily.ely@webpt.com. Thanks, Emily Stephanie S. Used the software for: 1-2 years ### "WEBPT IS THE ONLY CHOICE FOR PHYSICAL THERAPY ELECTRONIC MEDICAL RECORDS!" April 19, 2016 5.0 Currently, we utilize WEBPT in a very busy outpatient physical therapy clinic. When we started looking for EMR software a few years ago, we saw that there were very few Physical Therapy choices available that incorporated everything we were looking for in an EMR. It is very user-friendly, even for the technically challenged users in our clinic. One of the more important aspects of WEBPT is the efficient way we are kept compliant with all things Medicare! When Medicare requirements change, WEBPT will implement those changes well in advance of the start date, along with the necessary training. This ensures that clinics are comfortable with the changes and aren't scrambling at the last minute, wondering if their claims will get paid, or if their documentation is on point. I cannot stress how much we are pleased with WEBPT. It is THE ONLY CHOICE for Rehab Professionals!! Pros Ease of Use Efficiency with Front Office Package Documentation is very straight forward Customer Service Reps Compliance with Insurance Changes Schedule is easy to use and read Cons Fewer clicks between tabs Review Source VR Verified Reviewer Office Manager Used the software for: 2+ years ### "Easy transition" November 15, 2017 4.0 Pros Ease of use and learning, customizable scheduling, Medicare reporting functions, Medicare 10 day note stops Cons lack of mobile platform - our therapists are always on the go and check schedules as well as note from phones and tablets, the website doesn't function well on a mobile device lack of customizable reports lack of POC reporting Review Source AG Asia G. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT is the solution" October 28, 2016 5.0 WebPT has not only saved our clinic from the woes of paper charts, but provided a top-notch education to our staff in regards to best practices, changes on the healthcare scene, and how to streamline our processes and reach out to our patients in an effective way. WebPT's staff is incredible: they're not only helpful but they are engaged in their work and beaming with enthusiasm. Many other softwares are seriously lacking in one aspect or another, but WebPT is the total package, providing excellent tools for both front desk staff and clinical staff. Compliance is something we used to fear and stress over, but not anymore - WebPT has our backs with constant education, alerts and tools that let you know when to change, double-check or add something so our notes, authorizations and prescriptions are always spot-on. You really will not find a better software or support system for your clinic. Pros Detail-packed features usually come at the cost of a user-friendly, clean appearance but WebPT nails this. It is so feature rich but so tidy that you don't get overwhelmed by buttons and links and fields. Cons NOTHING!!!!!! Review Source Jenni C. Slp Used the software for: 2+ years ### "Very user friendly " April 23, 2018 4.0 Pros The fact that the program is web based and everyone could use it everywhere. Also that it did not matter how many people were logged on at one time. Cons We like to see statistics (number of cancel, are most served given an address, etc). That's the only thing it doesnt seem to have. Also it more expensive for non for profit companies. Review Source VR Verified Reviewer Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for clinical use" November 30, 2018 4.0 Pros With WebPT, scheduling, documentation, billing, etc. can all be completed through one software. It is visually easy to understand and intuitive to use. You are not required to navigate through multiple pages to find information as you can easily access various pages through the main screen. Cons As with any EMR, point of services requires a computer, tablet/iPad, or electronic device be present while treating the patient which may appear unprofessional depending on the setting. Some clinics may resort to taking notes manually and then transferring into the EMR later, however this can create more work for the therapists. Review Source SG Shirley G. Biller Medical Practice Used the software for: 2+ years ### "Recommend!" May 18, 2018 4.0 Pros This software is easy to use, easy to explain, and integrates well with our separate billing software. It automatically calculates the cap with associated MPPR rates which helps us keep track of the patient Medicare cap. The records are nicely formatted and you can tweek your settings to make documentation more efficient. Cons My biggest complaint about this product is having Medicare as a MSP. When Medicare is used secondary, it calculates the cap as if it were primary and does not allow therapists to enter the functional reporting G-Codes to their evaluations, recerts, etc. and this is an issue for our practice. We have reached out to WebPT and they could not suggest anything that would help, rather than something that would make it more confusing and our documentation less compliant. Hoping this becomes a feature in the near future as they are continually improving their software. Review Source Similar Products Featured