# Page 5 | WebPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is WebPT the right Physical Therapy solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92920/WebPT/reviews --- WebPT 4.2 (479) [View alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of WebPT ## Showing most helpful reviews Showing 101-125 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Ashly H. Front Desk Medical Practice Used the software for: 1-2 years ### "WebPT is so user friendly and as a front desk worker it is the number one thing I look for. " May 8, 2017 5.0 An all inclusive program that is user friendly and allows me to do my job in a timely yet professional manner. Pros It is extremely user friendly. Everything I need to use is easily accessible or in a logical spot. With the new update I also like the addition of the blue i's for short cuts to useful information. I use this program at least 8 hours a day and sometimes even 12 hours. If a program isn't user friendly it effects my entire job and therefore patient interaction. With WebPT it makes patient interaction timely, and therefore impresses patients, and makes them trust that we know how to help them. Cons If I would have to answer this question, the only thing I can think of is that when I need to call tech support it is usually due to wrong visit counts or used authorized visits. This is extremely important so that I can keep the patient informed if we are running out of insurance visits, and authorized visits ensures we get paid for our services. We have a very caring staff, but we can't give away all our services for free or we won't make it as an office. Review Source JG Jami G. Secretary/biller Medical Practice Used the software for: 2+ years ### "webpt" October 23, 2023 5.0 very user friendly Pros easy to use reminds pts about appointments Cons does not intergrate with all billing systems Reason for choosing WebPT well known good reviews Review Source CF Cassie F. Physical therapy assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Review - webpt" May 22, 2023 4.0 I was disappointed with the initial lack of transparency with all the additional cost. Pros Scheduling and insurance maintenance. Cons EMR features and difficulties for our PT. Reason for choosing WebPT I used webpt years before at another clinic. I was sad that the quick texting did not work. Review Source PS Paulette S. Physical Therapist Medical Practice Used the software for: 2+ years ### "User friendly" May 30, 2023 4.0 very good Pros It's very user friendly, and I can accomplish all of my basic needs. Cons that it costs extra to utilize features such as scheduling and saving documents into an echart Review Source CG Chantal G. Office Manager Medical Practice Used the software for: 2+ years ### "Ease of use" June 7, 2021 4.0 Relatively smooth sailing. Pros I haven't used other platforms so I can't really say but I find it very user friendly. Cons One of the things I like the least is the inability to delete patients. This happens when a patient books an appointment, he/she is inputted in the system and they eventually don't show and never call back. I would like to delete them but that is not possible. Same thing with any other thing, insurances, other records like lawyers, doctors, etc. Review Source PB Pamela B. Owner/therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Restore's review " May 9, 2019 5.0 I went with a different company to save money but came back to WebPT because of its ease of use and its integrations with therabill and the credit card processing company. It saves so much time and effort for me as a therapist and for my front end staff. Pros The ease of use and the compatibility with the billing software and payment system for an all in one system Cons I absolutely hate how the AROM and PROM measurements are set up. They are hard to read and doctors do NOT want to fish through all of that extra type to find the measurements they need. It should only print the actual measurements you take and they should be reformatted in an easy to read table. Review Source DS Daniel S. Used the software for: ### "Poor customer service and questionable integrity!" December 13, 2016 1.0 I scheduled a free demonstration for 9:00 am today and was told that I would receive a call from the presenter. Received a confirmation email this morning just prior to 9:00 but no phone call. At 9:30 I more closely read the confirmation email which had instructions for me to call in and enter a meeting access code. I called customer service informing them of my confusion and to request another appointment. I was told that the presenter tried to call me but there was not answer. I explained that the confirmation email instructed me to call into the meeting and so I asked whether or not I need to call in or will I receive a call. The customer service person insisted that I will not need to call in but that the presenter will call me. So I agreed to a rescheduled presentation for tomorrow. Soon after I received a new email confirming my rescheduled appointment and once again given instructions to call in and provide an access code. I again called and spoke to the same woman and read her the new email I had just received but again she insisted that I would be called. By then I received an email response from the presenter who I messaged regarding the missed appointment and he wrote that he sent me the confirmation email at 9:00 but did not call until 10 minutes later (which I did not receive). By that time I told the woman to just cancel the appointment and that I would go with another EMR company. Very disappointing lack of customer service and questionable honesty. Not the kind of people I want to do business with. Review Source Response from WebPT January 5, 2017 Hi Dan, I'm sorry that we've had such trouble connecting! I spoke with both the sales rep who scheduled your demo as well as the customer service rep you mentioned. It sounds like there may have been a miscommunication on how the demo process works. We would love the chance to make this up to you, if you are still interested. Feel free to email me at emily.ely@webpt.com, and I will personally work to set this demo up for you. Again, my apologies. We truly strive to give our customers (and prospective users!) the best customer service. I hope to hear from you soon. Best, Emily KS Katey S. PT Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome program for Admin too!" May 10, 2019 5.0 Overall our clinic really enjoys WebPT. Coming from a software that wasn't geared toward Physical Therapy, to one that is, our lives are so much easier! They have great customer service reps and I have yet to have a bad experience with them. Pros It is so user friendly for the scheduling personale. From finding patients to finding out who hasn't been in for a while, with just a few clicks you can make the software work for you! And the ease of scheduling is so nice. Cons We don't bill through WebPT, so I don't like how we can't turn off some of the billing questions on the admin side of the program. Other than that, very few software problems ever! Review Source JC Jeff C. Used the software for: ### "" June 26, 2013 5.0 As a physical therapist practicing for over 28 years, I have managed various PT facilites, treated in many settings, and have used many different documentation systems. I decided to open my own private practice last year and one of the best decisions I made was to use WebPT as my EMR! I researched and studied many systems and WebPT was at the head of the pack in so many ways. From compliance, to ease of use, to customer service - WebPT is outstanding! WebPT "thinks" like a therapist because it is written, updated, and supported by therapists. I have told many of my colleagues "WebPT is so intuitive." I currently have a PT student in my facility and she states WebPT is so much better than the competition. WebPT is set up to prevent the therapist from making costly compliance mistakes by preventing you from finalizing a document if it does not comply with Medicare requirements. I am truly thankful for this feature!!!! I could go on and on praising WebPT for a long time, but let me just point out a few other reasons why I think WebPT is stellar. CPT coding, PQRS, Functional Reporting are all a snap. IE, Progress Reports and DC integration of information is excellent. The faxing feature is fast and reliable. The ability to use standardized testing options is easy and comprehensive. The tests are easily correlated to functional Reporting and the G-codes. The Smart Text feature is wonderful. The technical and "Success" teams are responsive and very helpful. They are kind and take time to explain any question you have. I have and will continue to recommend WebPT to others. I have absolutely zero regrets in choosing WebPT. If you are a serious therapist who desires the ability to use excellent ready to use evaluation templates or want to create your own evaluation templates; if you are serious about compliance and about capturing all the revenue you have earned in treating your patients; if you want to be proud of your EMR system and of the company that operates, updates, and maintains the system - then choose WebPT as your EMR provider. You will not regret your decision!! Review Source Janet G. Administrator Used the software for: 2+ years ### "WebPT is such a time saving tool for our clinic!" November 28, 2017 5.0 Ease of workflow and tracking of our documentation Pros There are so many check points in Web PT that it makes it almost impossible not to be complient with all the rules and regulations including Medicare! Review Source JJ Jacob J. Owner Medical Practice Used the software for: Less than 6 months ### "WebPT" November 17, 2016 4.0 For anyone looking for a Physical Therapy Documentation software, WebPT is a good option. I am still not convinced it is the best on the market for web based software, so I am still looking for better. Pros Keeps you compliant, built in document faxing, scheduler is designed well, web-based to work from anywhere. Cons Too much scrolling and clicking. Still takes about 30 minutes to actually type up an eval from start to finish; Fowsheets are not built into daily notes, adding yet another window you have to have open while treating; Flowsheets are difficult to use in timely fashion; Development team Not very welcoming to new ideas for improving efficiency; Customer service leaves me stuck on the phone for over 30-45 minutes every time we have an issue (which interferes with treatment time); Customer service reps admit there are flaws in the Physician referral/script/authorization design, but development team is not willing to help fix; This system overall is designed to prevent Autonomy. You CANNOT enter a patient into the system without a "referring physician," which limits your ability to properly document for direct access clients. The system FORCES you to pick a specific ONSET Month/Day and year or you can't finalize an eval (which we know most patients don't now an exact day) and your onset date cannot be more than 1 year (which prevents you from accurately documenting chronic pain onsets and old injuries that have been put off for some time. Review Source Heather H. Patient Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT makes our life easier. " November 21, 2017 5.0 Pros This software is comprehensive and we can fully rely on it. The scheduling component is well done, you can use it fully as is or personalize it. They have email reminders for appts. The documentation part is thourough too. Again you can use as is or customize it. They build in things to keep you compliant. Then the charges carry over to a few different billing options for in house billing done right. Cons The price recently went up a bit and that is a bit frustrating. But still worth it! Customer service is a bit slower than it used to be but always that day. Review Source VR Verified Reviewer Patient Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software for PT " February 5, 2019 5.0 Pros This software is wonderful for scheduling and documentation. They help us stay compliant with new rules and laws. Cons The price is rising - there are more features over time though. Review Source DH Denise H. OT/clinic director Used the software for: 2+ years ### "WEBPT is great for OT's" August 4, 2016 5.0 I have had Web PT for nearly 4 years in my private pediatric occupational therapy clinic. The ease of completing notes with thorough information with the pre loaded templates of numerous assessments has been instrumental to my documentation. The ease of this EMR system and the sensitivities to use with pediatric occupational therapy for a single practitioner has been wonderful. It is efficient, effective, and the customer service has addressed any issues I have experienced the same day. I have referred other therapists to use it and they have reported the same success. Pros It is extremely cost effective for a single practitioner to use without expensive monthly over head. I use the built in assessment and scoring often so that has been helpful. Cons The name of the company isolates that this may only be a PT product and with expansion of the name may increase more users. Review Source AS Alexandra S. Physical therapist Medical Practice Used the software for: Less than 6 months ### "Good for most uses" December 10, 2016 4.0 The good: the appearance is clean and the interface is functional. The fields with diagnosis, code, and other history are quite thorough. People other than rehab receive printed notes that are clear and easy to read. This professional appearance can be critical, for example, if Medicare or private insurance requests to manually review the notes to determine the appropriateness of therapy. The ICD-10 code finder for the evaluations is very helpful. The billing reports are particularly useful with ICD-10 codes visible and details of each code available when the user hovers over the codes with the mouse. The automatically generated daily notes and plan of care for evaluations are a real time-saver. The caveats: the cost-effectiveness of the software is inversely proportional to the volume of the clinic. For a small, solo practice the add-ons of billing, faxing and quality reporting are too steep. As for PQRS, well, the joke is not on me because I decided that the cost of the reporting feature would be more than any penalties I might incur by not participating. For the daily notes: the goals are pulled into every note and that can be cumbersome. The flowsheet is the weak point of the software: it is cumbersome, generating a separate flowsheet for each session instead of making a cumulative chart. Pros The professional appearance. There is absolutely nothing wrong with an old-fashioned typed SOAP note and a hand-filled flowsheet, but I believe that a reviewer with a limited science or health background is more likely to feel that the therapist is professional and appropriate if the notes look modern. Cons The flowsheet is the least functional aspect of the software. Review Source BP Brady P. partner, Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "lots of features, but slow, time consuming, and lots of errors/maintenance" February 26, 2020 3.0 It has slowed my overall business efficiency and leaves less time to spend with patients due to slowness Pros lots of ways to track referrals and good to manage with scheduling, administrators Cons excessive time for documentation (too time consuming for busier practices). Other software seems to be a lot quicker. Lots of maintenance and errors last several months. More than one user can't be in a patient file at one time (for example front desk and a therapist). It sometimes doesn't save your documentation Reason for choosing WebPT it seemed to have good organization and lots of features Review Source PF Pedro F. Used the software for: ### "" March 15, 2013 4.0 Therapy Pros is a multispecialty outpatient rehab clinic located in California. Our facility provides PT, Speech Therapy and Cardiopulmonary Rehab. We've been using WebPT for 7 months now and we love it! Like many late adopters of EMR, our staff was apprehensive at first. However, this quickly transitioned to curiosity and eventually excitement after the first training, which WebPT provides at no additional charge. WebPT is designed to follow SOAP note logic with the initial evaluation, progress reports, care plans, and daily notes. Although intuitive for any rehabilitation provider, this system is E X P A N S I V E, which means you can add as many special tests, parameters, and free text as your mind can imagine. This can be overwhelming at first (and time consuming), but I tell my staff to make the system work for them, not work for it. WebPT curtails this by allowing for customizable initial evaluation templates, which definitely save time. Daily notes are a piece of cake! In addition to the clinical profiles, WebPT has a practice management profile, which we couldn't live without. The features include scheduling, referral tracking, appointment reminders, productivity, and tracking of authorizations (which reminds the therapist of when a PR is due). These features have made our front office staff more efficient by eliminating paper and calendar methods of tracking referrals, certification periods, etc. Our PT aides have begun to use the integrated flow-sheet function and they prefer it to the old paper flow-sheet, which we've now eliminated. They use an iPad and a laptop, which makes toggling from one patient to another fairly easy. Our PTs prefer to do all of their documentation on iPads over laptops or PCs. In summary, while no system is perfect, this is definitely tailored to the needs of rehabilitation professional. Each time the system is updated, the features get better and better. I highly endorse this product for being fully integrated, easy to use, and affordable for any practice! Review Source SR Stephanie R. PT company owner Medical Practice Used the software for: 2+ years ### "PT Software review" May 9, 2019 4.0 The support team seems extremely responsive and caring. They have been terrific when i have needed them. Pros Once you are familiar with this software, you can document with great speed. The alerts assist you in maintaining compliance. Cons I wish there was more built-in flexibility, sensitive to the diagnosis or disease you were documenting. Some of the structure seems only loosely appropriate to various cases in the clinic. Reason for choosing WebPT The billing company i use and the billing portion of the software are seamlessly integrated and work well together. Review Source Kara F. Patient Coordinator Hospital & Health Care Used the software for: 1-2 years ### "WebPT was the perfect office tool" February 24, 2020 5.0 Overall, WebPT was the perfect software for our outpatient office. Pros WebPT worked perfectly for our outpatient office; it gave us an easy method of scheduling and maintains patient charts. Cons There were truly no cons with this software; a few times the system was down but other than that it came back rather quickly. Review Source AL Alice L. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Simple but Thorough" May 17, 2019 5.0 Able to take a tablet into an appointment with a patient and document as you go, no more spending time after patients to do all your documenting, trying to remember details hours later, etc. Program handles reminder calls to patients, scheduling program is thorough and expansive enough to handle our 9 practitioners. Pros Easy to use and navigate, very flexible and adaptable. Customer support has been quick, knowledgeable and effective. Minimal glitches. Written by therapists for therapists. Cons No serious complaints. Once in a while it's slow, but that's likely our network problem, not theirs. Review Source Blake W. Occupational Therapy Hospital & Health Care Used the software for: 2+ years ### "WebPT works" January 9, 2019 5.0 Pros Ease of use. Very easy layout and easy to navigate. Cons Downtime during a workday. They always seem to work quickly to resolve this problem. Review Source MS Matt S. Used the software for: ### "" March 27, 2013 5.0 Change Sports Physical Therapy is in Huntington Beach, CA. I am a solo practitioner at the moment. WebPT has enabled my small operation to be backed by a bigger system. I have been using WebPT for a couple years now. I realy enjoy using it. I've used other EMRs in the past and they were very cumbersome- filled with meaningless checkboxes which you had to navigate through. I love WebPT because it allows you to write in as little or as much as you want, while still catching and alerting you of any documentation necessities for Medicare. I tend to be descriptive in my notes and write a lot of freehand. WebPT allows me to write what I want to write. The documents are very professional looking. I feel good sending out the evaluation forms to doctors. The evaluations are customizable to fit what I want to document. The number of special tests and other objective measures are vast and have also given me ideas for other tests that I might want to be looking at. One feature that I love is the ability to fax straight from the application. I use my iPad in the clinic a lot, and I can fax over Initial Evals right after I complete them with 2 clicks. It also makes sending documentation to WC companies a breeze. Customer support is always awesome. I can easily add or remove PT access to WebPT in case I have someone covering for me. I don't have any complaints in customer service. If there is one down side, for me it would be the time it takes me to set up a patient. Since I am by myself, I am entering in every entry. I would like to see a funciton where patients could sign up online and fill in all their information that would then be transfered over to my application. That way I could completely eliminate the entry of patient info. Maybe an idea for the future- On that same note- I love that they are continually updating the application to make it better. Since it is web based, they can make instant modifications and there is not need to upload new software or purchase an upgrade. Review Source Jenee W. Patient Financial Advocate Used the software for: 2+ years ### "WebPt is fairly easy to use from a front office point of view. " June 1, 2017 4.0 Pros I like that WebPT integrates with our billing software Kareo. The setup was easy when we did the integration. Cons The one thing I dislike in WebPt is that every time to want to move around the screen and go somewhere else in a patients chart it has a pop-up asking if you want to leave the page. So annoying! Review Source DD Donna D. Administrator Medical Practice Used the software for: 2+ years ### "User Friendly" November 21, 2017 4.0 Pros The best thing I like about WebPT for our practice is that we can view/schedule/cancel appointments among our 4 locations. Cons I don't like the fact that the clerical staff cannot discharge a case when a patient is discharged. The therapist has to do it but most time our therapists don't discharge the old case and leave it open and then the patient will come back months later and the wrong case will be added to schedule and the note completed on the wrong case. This happens a lot at our practice. Review Source MR Mike R. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT" April 18, 2021 5.0 I used it for 3+ years during my first position as a physical therapist then again for 1+ year at another location. In total, I have used 3 different EMR systems (WebPT, Raintree, and one other that I can't remember because it was so terrible). WebPT is easily the best of the three I've used. Pros Clean UI and easy to navigate. Carried over useful information to make future notes easier Cons There tended to be a lot of drop down menus which would take time to click through though you also had the ability to just write in a comment section to summarize information Review Source Similar Products Featured