# Page 9 | WebPT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is WebPT the right Physical Therapy solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92920/WebPT/reviews --- WebPT 4.2 (479) [View alternatives](https://www.capterra.com/p/92920/WebPT/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of WebPT ## Showing most helpful reviews Showing 201-225 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use eD evelyn D. Office Manager Medical Practice Used the software for: 1-2 years ### "I love the system" June 5, 2018 5.0 Pros Friendly User. Easy to tract missed notes, the report gives the total picture of the business. The monthly fee really worth Cons It is best if they upgrade the balance of co-share. Some of our patient is not paying their co-insurance, it is best if they will include the balance of co-share in payment portion Review Source AH Alexandra H. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We have always had a great experience with WebPT!" June 21, 2017 4.0 Pros The ease of scheduling with the appointment reminders! Our patients love that feature! It would be great if you would set it up so that patients could respond to the text reminders. Ex: Respond "1" To confirm "2" To cancel. Cons There has been quite a few glitches lately or "RUH ROH" down time that has made our work days a little challenging. Review Source CB Chris B. Billing Specialist Medical Practice Used the software for: Less than 6 months ### "Good option for the price" February 16, 2017 4.0 Overall the software is decent. I feel there are some areas they could improve, but based on the availability of other software (specific to rehabilitation) this is the best option for the price with no contract and unlimited free upgrades. Pros They have awesome customer service! They keep their software up to date and are constantly making changes to improving their system. They have awesome provider & biller education articles, keeping me up to date with current industry requirements. Cons WebPT's system takes forever to save, especially when doing documentation. Because you have to save any time you do anything it makes simple tasks take longer than necessary. A quick autosave feature would be nice. WebPT's system could be more user friendly. With data entry you're constantly clicking having to switch from keyboard to mouse several times. It would be nice if they had keyboard shortcuts (ie 'alt' 'tab'). A lot of the improvements that could be made in WebPT are small things, but things that would make it using the software more efficient. Review Source BR Blake R. Owner Used the software for: 2+ years ### "I am a small private pay practice with not a lot of need for insurance and front office services. " February 16, 2018 4.0 Pros Very detailed charting with customization. Easy to fax snd upload documents with additional fee. Software updated with current information. Cons Constant mis billing and price hikes after less than a year. Difficult to get things resolved either via phone or email. I would not recommend for small businesses and recently switched to another. Review Source DM Debbie M. Office Manager Medical Practice Used the software for: 2+ years ### "WebPT is the BEST" July 6, 2016 5.0 Pros WebPT is so user friendly. I am able to provide reports to my boss and billing reports so fast and easy. I am most impressed with the support staff. I have yet to call and not get the help I needed when I needed it and by someone that was easy to understand and who I felt completely understood my question. Having spent my career in customer service I find it so rare and refreshing to find a company whose employees truly "get" customer service. After all, customer service is the one thing that can't be automated.Thank You WebPT! Cons I really can't think of anything I don't like. Perhaps being able to pull all patients associated with a particular doctor would be helpful sometimes, but that's all I can add at this time. Review Source AK Annette K. Office / Billing Manager Medical Practice Used the software for: 2+ years ### "Best Physical Therapy software from scheduling to outcomes and everything in between!!" December 28, 2017 5.0 Constantly fine tuning to stay above the other software companies. LOVE WebPT. If you are considering a software for your clinic this should be your only choice. Pros Great Customer Service, eDocs, internal email, Reports, unlimited clerical users, webinars, blogs, and Rehab Nation community Cons Currently in the works to eliminate the need of integration with a separate billing software for in-house billing. Review Source JB JoAnn B. Used the software for: ### "" January 30, 2013 1.5 Everything we had to do in the software several clicks to do the simplest task. Entering in a patient takes 10 screens to enter in all the information, too many clicks. Scheduling was easy, but getting detailed information about a patient takes several clicks. The layouts of many of the screens is not efficient. None of the reports help manage the business going forward. If you do have a suggestion for a change you may enter it into their suggestion pool with the other 300+ suggestions and hope one day your request may be put into the system. My success rep never returned my calls, she would sometimes call me back 3 days later. The help desk is excellent. Training was overall pretty basic. They did not prepare us well for our first days/weeks. Documentation is slightly better than what we were using. The biggest complaint is reviewing a note and then trying to fix an error. You have to keep going back and forth which is tedious and time consuming. It's very confusing with all the addendums, and if the notes were correct or not and if they got billed or not. No built in billing system - big downfall. Our last system had everything built in. Cash register, so we could directly update our patient accounts with their payments. We went to Webpt billing and I have the biggest A/R I have had in the 16 years we have been in business. I have sent them notes, spreadsheets, etc and they haven't updated anything. Seven pages of invoices of which most of the patients don't owe anything on their accounts. Review Source SB Sarah B. Occupational Therapist Medical Practice Used the software for: 2+ years ### "Great web-based service!" May 9, 2019 5.0 Business productivity reports Pros The fact that I can access it form any internet browser. Cons Occasional shut downs or slow run time due to heavy use Review Source KA Karen A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT Review" May 9, 2019 5.0 Staying compliant Pros Easy to use, Consistent updates. Features that make some requirements madatory Cons Sometimes PR's lengthy for our PT's/PTS's Review Source KT Kari T. General Manager Financial Services Used the software for: 2+ years ### "Easy to find the informative I’m looking for" June 23, 2020 4.0 We are a billing service and one if out PT clients use WebPT. It makes our job so much easier when we can find the information we need quickly, without having to search in multiple places. Pros It was already set up when we started using it for one of our Providers. There was essentially NO training time. I was able to just log on and find what I needed pretty easily. We don’t add information to the system, we only retrieve what’s already on there but there’s never any problem finding anything or things being in the wrong place. From what our Provider says, that’s because it’s user friendly on their end, as well. Cons There is one thing that is slightly inconvenient. When searching our patients, we have to type In their full name exactly how it was put in the system, or it won’t come up. No short cuts and no list of “kind of the same” to choose from. Review Source BB Bonnie B. Owner Hospital & Health Care Used the software for: 2+ years ### "A plus" May 9, 2019 5.0 Pros Owned by PTs so knowledgeable about our field Cons No complaints. I am upset with this question that won’t let me finish the survey!!! Review Source CR Chad R. Doctor of physical therapy/ clinic director Used the software for: 2+ years ### "I've chatted in webpt for the last 7 years and I must say the program is always improving every year" November 22, 2017 5.0 Pros I like the reminder call, text, and email function makes patients more aware of their appointments. The program will also remind you to collect co-pays and tracks the payments in the system. Cons The exercise program function is hard to use and confusing but if you spend some time experimenting with it you will figure it out Review Source BS Brendan S. Owner/CEO/PT Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT has helped my office stay on top of our day to day scheduling, documentation, and billing." July 1, 2017 5.0 Billing, documentation, and scheduling all in one. Pros Web-based access to database where I can access the system from anywhere when I need to to stay on top of all aspects of my practice. Cons Lack of an API or custom integrations. Hopefully this will become available in the coming year so I can further customize the experience. Review Source KS Karin S. Director of Therapy Services Hospital & Health Care Used the software for: 2+ years ### "WebPT works for a hospital outpatient department!" July 22, 2016 5.0 The value of WebPT for our hospital's adherence to CMS regulatory requirements is outstanding. Our therapists are able to confidently document with accurate details meeting all of the compliance regulations. Pros WebPT contains all of the needed checks and balances of compliant documentation. Cons The name!! We have PT's, OT's and SLP's that use WebPT on a daily basis. Review Source DR Damon R. Physical Therapist, Owner / Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Does NOT increase productivity or time savings, does the opposite" March 20, 2018 3.0 Hmmmmm... Pros Does a pretty good job of creating a clean claim with all the modifiers, proper Medicare FLR coding, proper Diagnosis codes, etc.. Cons LOTS of clicks to do what should take 1 or 2, clumsy, slow to load, not intelligent but rather archaic, and last but certainly NOT LEAST is the MASSIVE billing dysfunction between a non-integrated WebPT and TheraBill. DO NOT USE THIS COMBINATION OF BILLING, outsource it if you must. Review Source BT Bonnie T. Hospital & Health Care Used the software for: 2+ years ### "Amazing EMR system" August 3, 2016 5.0 Web PT has so many great features and is always updating based on new and current rules and regulations. I love that it tells you to survive check something (mostly with Medicare) before you close your note to make sure there are no mistakes. Pros Ease of use and up to date billing Cons I haven't been able to design a McKenzie type evaluation true to the paper form. Review Source JB Janis B. Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "WebPT Very User Friendly" May 12, 2019 5.0 Overall it streamlines communication with our billing service. They can see the daily documentation without us having to send them anything. Pros I had no one to show me how to use this software when I started at my current job. The customer service folks were all wonderful. Now I can’t imagine using any other software. Cons There are a few times when it’s difficult to get on or that It is down for maintenance. I do my documentation at odd hours so sometimes this is an issue for me. Review Source JM Jennifer M. Office Manager Medical Practice Used the software for: 2+ years ### "I love WebPT" March 6, 2017 5.0 We've been using WebPT since we brought billing back in house, haven't had many issues but when we do, one simple call to customer service and it's usually taken care of before hanging up, if not, they contact me shortly with a resolution. Pros That it's web based so we can use it anywhere. Cons It often logs completely off when changing between clinics Review Source BF Brenda F. Director Medical Practice Used the software for: 2+ years ### "best system out there for PT's in my opinion" June 28, 2017 5.0 Pros ease of use from documentation to scheduling to administrative reports, geared toward rehab specific needs Cons I do not like that the billing services are restricted and unable to be used by smaller clinics and as a result I have to use a seperate billing system (Kareo) which I do not like. Review Source HB Heather B. Used the software for: ### "" May 16, 2013 4.5 We have been using WebPT for a little over a year now. We are very pleased with our choice. The implementation process was a breeze. I had many questions along the way and for several months after implementation. Customer service was wonderful. I have told them many times how pleased I am with their customer service. No matter how many times I asked for help they were happy to oblige. Prior to WebPT, one of our therapists' documentation was very short and probably would not have been compliant with Medicare. With WebPT, we can be sure that all of the documentation is thorough and complete. There are check systems in place to ensure that nothing is missed in regards to Medicare, PQRS, and soon to come FLR. In speaking with the therapists, they indicate that the reporting isn't much different or more time consuming than paper documentation. The only dislike I have with WebPT is the appointment reminders. We have had a few issues with this part of the system. Sometimes it will show the reminder is still pending on the day of the appointment. Patient's state that they did receive their reminder, but we are not positive unless asking the patient. Other times, they state they never received the reminder. WebPT always has great webinars on all sorts of topics. You can view them at later times if you are not able to attend. Their knowledge base is also very helpful. I like to scroll through and check out different topics for new info. Review Source AS Amy S. Owner & Speech-Language Pathologist Medical Practice Used the software for: 1-2 years ### "Decent for SLPs" September 26, 2017 4.0 With the new price increase I'm unsure if WebPT is still worth the money. Pros I love that WebPT has a lot of features integrated into the system and that it takes me a fraction of the time to write notes than it did when I had to write them by hand at a previous clinic. Cons WebPT has outdated tests for SLPs, I've had clients who were unable to access their records through the system, and I've had other clinics who didn't receive full Taxes from the system. Review Source AM Ashley M. Secretary Used the software for: 2+ years ### "WebPT is always helpful and up to date" June 30, 2017 5.0 Pros I like the fact that WebPT is always up to date with the most recent rules and regulations. Also, the free webinars are a plus, too. Cons I love the software. The only thing that is too time consuming is the flowsheet. It takes a long time for our PTs to document them so we use our own. Review Source TB Tina B. Owner/PT Medical Practice Used the software for: 2+ years ### "Changed the pricing structure!! Not friendly to small business!! " April 18, 2018 1.0 Pros I made it work for 7 years. It worked for my purpose. Cons Now they have pricing that bundles all of their services. I don't want all of the extras, I just want the basics. I chose to not use edocs and now all of the edocs I have stored in patient files since 2008 is not accessible !!! Review Source LC Lee C. Owner/PT Hospital & Health Care Used the software for: 2+ years ### "WebPT treats us like family!" August 13, 2016 5.0 WebPt is always hyper-responsive to all of our needs. In general, the product is awesome, but when small little issues arise, the WebPT Support Team is on top of it immediately. Pros Ease of use; valuable for the cost; makes sure that we are compliant with Medicare. Cons I wish that the referral reports were a little more accurate. Review Source BM Brad M. Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Web PT is awesome! Super user friendly!" July 22, 2016 5.0 At first I was worried about going EMR, but WebPT made the transition very easy! The communication when we do have an issue or question is very fast and convenient. WebPT is also update with Medicare and Medicaid changes which helps keep out documentation accurate and free of errors. Thank you WebPT! Pros User friendly! Cons None Review Source Similar Products Featured