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The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.
Provider
Westrom Software
Located In
United States
Foundation
2006
Open API
Unverified
Deployment
On-Premise Windows, Cloud, SaaS, Web-Based, On-Premise Linux
Training
Documentation, In Person, Webinars, Live Online, Videos
Support
24/7 (Live rep), Email/Help Desk, Chat, Phone Support
Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.
Content Source: The Service Program
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The Service Program Reviews
Pros
I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field.
The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.
Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues.
That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.
Cons
Our internet here is awful. We get bounced out of the Service Program when our internet goes down.
Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was.
There is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was.
This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group.
"Amazing program!! :)"
Overall: So far I love it alot it makes keeping track of the work that we do very easy.
Pros: The customer service is amazing as well the system is very easy to use! :)
Cons: Only con I have is I hope the actual app comes out soon, sometimes when the technicians use the web page they have some issues.
"A Program That Works for You."
Overall: I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing.
Pros: The information flows back and forth between the program and our accounting software. ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers.
Cons: That the online version is still evolving.
"A spread sheet manipulator that is not flexible & will work if you conform to their way of operation"
Overall: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.
Vendor Response
"Time Saving Software"
Overall: Time, scheduling, employee time, sub contractor job entry just to name a few
Pros: It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..
Cons: Initial cost. But, I did appreciate the terms worked out and well worth the money!
Vendor Response
"Best routing program out there"
Overall: We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.
Pros: Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.
Cons: There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.
Vendor Response
