Westrom Software

The Service Program

4 / 5 17 reviews

Who Uses This Software?

Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Westrom Software
  • theserviceprogram.com/
  • Founded 2006
  • United States

About The Service Program

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.


The Service Program Features

  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Work Order Management
  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Fleet Management
  • Fuel Management
  • Lot Management
  • Maintenance Management
  • Routing
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

The Service Program Reviews Recently Reviewed!

Customer service agent has been excellent to help me learn the Service Program.

Sep 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The QR labels verify the location and service each unit receives making monthly billing accurate. My goal is for service and billing to be the best in the tri-county area.

Cons: I haven't used TSP enough to see the cons to using this program. When a problem exists I know I can use the chat feature for assistance.

Overall: Hopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues. Thank you.

Vendor Response

by Westrom Software on September 25, 2017

Thank you for kind remarks. Our Training Professionals and Tech Support Team value your feedback. We appreciate your company using tracking and mapping with QR Code labels with GEO- Coding all your rentals to streamline communication with field users and your home office. Glad to hear Rental Deliveries, Pick Ups and Cleaning Routes are simple to track with your 2 field people. You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service. Our goal is to achieve 100% customer satisfaction.

Great Quickbooks integration and routing capability

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with Quickbooks and the invoices, I also use it to keep my weekly route. Service Programmers designed a route template that fit my needs perfectly. This software can be used by a small company like myself to a big fortune 500 company, very easy! The ability to memorize transactions and change the description on the invoice is the main reason I chose The Service Program software. I never have an issue contacting customer service.

Cons: Not really a con, but there is SO MUCH available with this software, a bit overwhelming. But, never fear, you can call Customer Service they will teach you every aspect of the software you want to utilize.

Overall: saves time with invoicing through Quickbooks

Vendor Response

by Westrom Software on August 24, 2017

HI Lisa, Thank you for taking time to share your experience. Glad you like how simple posting invoices into QuickBooks takes minutes showing service dates with no need for double entry. We appreciate knowing that small and large lawn care, landscape and irrigation companies enjoy how simple The Service Program is to use while nothing falls thru the cracks.

Great product for our water treatment company

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy customization to your company's needs
Great options for everything from billing, rentals to inventory and service calls.

Cons: Have to use Quickbooks due to large size of our client base. Although this is a plus for most people

Vendor Response

by Westrom Software on August 10, 2017

WOW! thank you for taking time to submit your review. has it already been over 5 years since you became valued customer? i have shared your comments with our training and technical support team. it always nice to know their hard work everyday continues to support your water treatment software and mobile needs.

Application needs a lot of work

Jun 27, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: That it is QB compatible but it didn't work very well
It seemed to have all the features we needed but not very functional for the landscaping application

Cons: Mobile app crashes, customer service was good for the first 30 days after hat they were non-responsive

Vendor Response

by Westrom Software on June 29, 2017

Thank you for taking time to submit this review. Our training professionals will be notified of your comments. Your 100% satisfaction is our goal. Notes on your account show Customer Service assisted training you over a dozen times this year. You confirmed the Mobile App issue was resolved by tech support. Your sales rep provided their cell phone to call anytime if you needed additional help. Since you enjoy how simple The Service Program can provide your clients completed service tickets from 2 different companies AquaCare for Pool and TerraCare for Landscape services, your sales rep offered a easy solution used by other similar companies. Our Training team will miss working with you. We wish you well.

Great value for the money and reliable

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program integrates with Quickbooks and works well over our network with multiple users (3). Even when we have an unexpected reboot of a computer, etc. the data is safe. For a small company this piece of software is affordably priced and helps us be more productive and take care of our customers. For as long as we have used the software we have not found anything we feel would be better for us. Customer Service has always been able to solve our technical issues.

Cons: We would like more communication about upgrades, feature priorities and timelines. Being able to easily customize reports would be a huge plus.

Overall: The software helps us communicate and make sure we are taking care of customers. Equally important, the software helps us make sure we are billing for the service we provide - especially when the customer makes changes.

Vendor Response

by Westrom Software on June 16, 2017

We appreciate your kind words and continued business since March 2014.I shared your comments to our Customer Support and Training team members.. They work hard every day to support our valued clients's business needs. Have a nice day, God Bless.

Fantastic customer service, that is rare in today's industries. Thank you.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We previously were using a routing program that did not work with Quickbooks, having TSP work so flawlessly with Quickbooks makes billing and keeping track of customers simple and easy.

Cons: The data conversion process was not a simple process that left al ot of work for me to verify all the data and adjust many items. I do understand transferring data from one software program to another is not always a fast and simple process.

Vendor Response

by Westrom Software on June 08, 2017

Thank you Chris for the great review, It has been outstanding to work with you and Port O Johnny as well. The techs from The Service Program have said nothing but great things about you and we are glad that The Service Program has helped to streamline your processes.

I have worked with the SP crew for years now. I have nothing but good things to say about them!

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Cons: well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Vendor Response

by Westrom Software on June 06, 2017

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal. Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier. Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer! You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

Good equipment tracking software

Jun 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Syncs well with QuickBooks, easy to use interface, good mobile app, friendly technical support, excellent price.

Cons: No technical support after business hours. We can track rentals and inventory/parts now.

Vendor Response

by Westrom Software on June 06, 2017

As the Controller for your company, we appreciate you taking time to review our software. It's been a pleasure watching your team successfully improve your processes and customer satisfaction. Our team is here to help support your needs with your recent account upgrade from 3 to 15 staff and field sales users offering Generator, Light Tower, Heater and Transformer Rentals services.

Always a great experience with customer service & tech support.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick tech support response time, helpful & efficient. Training videos very helpful and easy to understand

Cons: Hard to print reports. Could use info on how do get reports printed. like a list of how to print report needed

Vendor Response

by Westrom Software on May 03, 2017

Thank you Cindy for your wonderful review. We love our clients! Your 100% satisfaction is our goal. I understand you brought in a new Service Manager and added a 4th user in the offices. As a reminder, your license provides ongoing software upgrades, Tech Support and access to our Training options. You are always welcome to send your feedback and suggestions on how to improve the software or services we offer. Westrom Software will do the best we can to ensure you are totally satisfied. Our professionals can assistance in any technical issue you face while using the software, mobile or online customer platform. One of our industry coaches will be contacting you to confirm simple steps to produce any reports necessary to support your business needs.

5 Star Customer Service!!

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How I can track our inventory as well as get up to the date driver routes to my drivers.

Cons: N/A

Overall: We couldn't be more pleased with our choice for a software company to help our growing portable toilet company!! We extensively researched many companies before choosing The Service Program and couldn't be happier with our choice!! From day 1, the level of friendly, knowledgeable and patient customer service we have received has been excellent. I especially love the LIVE help option that is available. I have never interacted with a company that has provided the feature of two daily opportunities to call in and get the information I need. It has made all the difference. Of course, knowing I can call ANYTIME, even outside the Conference calls is a blessing as well. I never end my work day with any questions as it pertains to making The Service Program work the best it can for our company.
I recently called during one Live Help Session while at one of our sister companies. (Different service, retail industry) A fellow employee overheard the interaction ( I had the call on speaker phone) and commented how friendly, easy and knowledgeable the interaction was. She proceeded to mention that she wished the company they dealt with had the ease of service I had just received.
As I mentioned, we are a growing company and we just doubled our business with the purchase of a competitors company. The Service Program has made this transition seamless for us! We highly recommend The Service Program for your company needs. The value for your money, the friendly customer service and expertise the staff offer far exceeds any in the industry!!

Recommendations to other buyers: The more you work with the software, the easier it becomes to make day to day operations smooth within my company.

Vendor Response

by Westrom Software on May 03, 2017

Thank you so much for such a great review! We work really hard to offer the best software solution for your industry, so I am happy to see that reflected on your implementation. Our professional trainers and technical support professionals remember your excitement to improve your prior process. We understand that with The Service Program you have streamlined making Rentals a simple process. Congrats on acquiring a competitor and look forward to a tenured relationship. Thank YOU!

Great Software

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love all the functions and features, it is so easy to use!! Has absolutely streamlined our business.

Vendor Response

by Westrom Software on April 10, 2017

Thank you so much for such a great review! We work diligently to offer the best software solution for your industry, so I am happy to see that reflected on your implementation. Our professional trainers remember resolving your 2 minor issues quickly. I made sure Jason got the recognition he deserved. He was happy to see your review. Thanks for your business. Paul Muller Global Sales Director

Great Experience !!

Mar 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Going from all hard copy (paper and pen) for our routing to The Service Program software looks like it will work perfectly. Dealing with both tech support and our sales rep has made this leap into the 21st century as painless as possible. Thank you both for time and patience.

Vendor Response

by Westrom Software on March 09, 2017

We are delighted to hear that you are enjoying your experience with The Service Program, as complete satisfaction is our goal. Your thoughtful review is great incentive for our team to keep working hard. We are grateful that you took the time to share your experience during this transition.You are always welcome to send my offices your feedback and suggestions on how to improve the software or services we offer.

Everything we expected it to be and more

Feb 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mobile application and route optimization.

Cons: Ease of use and GUI

Overall: We are a company in the pool service industry. Gregg and the team at Westrom made the process of getting the service program up and running on our desktop, mobile devices, and customer portal as easy as possible. The customer support has two times a day that you can go and ask questions if you need to and will even send you screen shot emails to help walk you through the process. You need to be a little tech savvy to get to know it at first, but once you get the hang of it makes life a lot easier. We were excited about the fact that our customers can easily manage everything right from their fingertips and is branded with our logo. That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.

Recommendations to other buyers: Updating is a little confusing and tracking customer that purchased certain memberships from us tracking over to the software from quickbooks. Also the address requirements to port from quickbooks to the service program makes things redundant for us.

Can't get a demo to purchase product

Oct 26, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Not sure what is going on with this company, but after my initial contact with Gregg and a poor on line demo, ( I asked a couple of questions regarding cc processing which he couldn't answer and he suggested we reschedule the demo-which is fine) they have gone dark. . I even went on the their website to request information last week and nothing.

Vendor Response

by Westrom Software on June 14, 2017

Sorry we have not been able to connect since the Live Demo on 10/27/16. We have left messages with Donna in your offices. Notes from the demo show you confirmed how simple to setup Rentals and track costs including excess tonnage eliminating double entry and reduce time spent posting Invoices in QuickBooks. Please contact my offices to go over any further question or another Demo. We appreciate your continued interests and thorough evaluation of The Service Program for your Rental Container needs.866-480-1879 ext.708

All of that and a bag of chips! :)

Jul 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The software offers our firm the opportunity to organize and execute multiple areas of our business and appears to provide many options with respect to data analysis long term.

Cons: The software is at times "quirky" and complicated. We have found several issues that appear to be very basic to our industry that are still in process for development. Fortunately, the support team seems very interested in addressing the issues that we have presented.

Overall: While the software is very detailed and complicated relative to our current software, our trainer, Michael, has made the process of understanding the software as painless as possible. Our team has teased Michael and suggested that the only thing missing from his relaxed and informative training is a nice glass of wine!

Recommendations to other buyers: No advice yet...Will need more time to develop full opinion as we begin training other staff.

A spread sheet manipulator that is not flexible & will work if you conform to their way of operation

Feb 01, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it.

Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop.

I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful.

I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck.

They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them.

Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait.

They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right?

I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with.

The mobile app fixes all that is what I was told.

Vendor Response

by Westrom Software on July 11, 2016

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

Great QuickBook compatible software and really good customer service

Feb 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We kept track of open work orders and routes using a large erasable white board just outside my office as well as spreadsheets for our weekly reoccurring routes. Every time we added or deleted a customer I cringed thinking about having to adjust the board or reprint and distribute new spreadsheets. Now with The Service Program it is simple. Whenever I add a new stop or work order it immediately updates the mobile devices and it can be optimized by recommending the day and route to put it on based on location. When a new work order is created I can give it to the person closest to that area instead of having guys criss-cross each other every day!

Vendor Response

by Westrom Software on February 11, 2015

Thanks for kind words. We appreciate your business.