--- title: "The Service Program Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about The Service Program Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/92921/The-Service-Program/" page_type: "product" language: "en" --- # The Service Program Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) The Service Program ## What is The Service Program? The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, Work order tracking, Maintenance Schedules, Customer call, Tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Android Phone or Tablet or laptop with real-time sync, Signature capture, Field printing, Attach pictures, Invoices, Rentals, QR codes, billing and much more. INCLUDES Training, Technical Support and Software Upgrades. Simple. ## What is The Service Program used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Pool Service](https://www.capterra.com/pool-service-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Starting price $99.95 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Service Program?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://westromsoftware.com&name=The Service Program) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Service Program 4.6 (59) VS. [4.6 (1,478)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $99.95 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (59) Ease Of Use 4.6 (232) Value For Money 4.6 (53) Value For Money 4.4 (227) Customer Service 4.6 (58) Customer Service 4.6 (224) ## The Service Program alternatives [4.7 (2,744)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (339)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [4.9 (30)](https://www.capterra.com/p/158852/Less-Paper/#reviews) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars ## FAQs about The Service Program Overview ### What problems does The Service Program solve? The Service Program solves scattered service records, missed route changes, billing errors, and dropped customer requests by connecting field work, office updates, invoicing, and QuickBooks data in one system. Pool, pest, repair, security, and portable sanitation teams benefit most, especially office staff, dispatchers, field technicians, and service managers. Answer based on 27 reviews Overview ### Which roles and teams benefit most from The Service Program? The Service Program is most used by owners, presidents, and other executives who need visibility into operations, billing, and business performance. Office managers, coordinators, and administrative teams rely on it to schedule service work, manage customer records, and keep daily workflows organized, while finance staff support invoicing, receivables, and accounting accuracy. Answer based on 56 reviews Overview ### What company size and industries is The Service Program built for? The Service Program is built for small businesses, with 100% of reviewers from that segment and Consumer Services leading at 30%. It serves service operators that keep customers informed across field work, with additional reviewer concentration in Construction at 20% and Chemicals at 8%, including pool cleaning, lawn care, portable toilet service, and repair businesses. Answer based on 59 reviews Features and Usability ### What are the key features of The Service Program? The Service Program includes core API access, plus the features reviewers discuss most: route management and dispatch, billing and invoicing with QuickBooks integration, mobile access for field technicians, work order and service history tracking, and customizable reports. Differentiator features include pool service management, QR/barcode scanning, and live customer portals. Answer based on 27 reviews Pricing ### How much does it cost and what fees or limitations are included? The Service Program starts at $99.95 per month per user for the One Office User plan, with a $249 onboarding fee. Higher flat-rate plans include Two Office Users at $134.95 with a $349 onboarding fee, Three at $169.95, Five at $219.95, and Ten at $344.95. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does The Service Program integrate with? The Service Program integrates with QuickBooks, QuickBooks Desktop, QuickBooks Enterprise, QuickBooks Online, and QuickBooks Online Advanced. It connects accounting workflows across desktop and cloud versions of QuickBooks, including Enterprise and Online Advanced editions. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on The Service Program? The Service Program offers in-person training, live online sessions, webinars, videos, and documentation, which helps most teams get started. Reviewers say everyday users and new hires learn quickly with videos and trainer support, while admins and teams handling detailed setup, data migration, or complex workflows usually need more time and guidance. Answer based on 12 reviews Getting Started and Support ### What customer support options does The Service Program offer, and how do users rate the experience? The Service Program offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and effective, with quick answers by email, helpful live assistance, and patient technical guidance. Some reviewers mention limited training windows, occasional onboarding difficulty, and uneven follow-up during sales or setup. Answer based on 27 reviews Ease of use ### Is The Service Program easy to use day to day? The Service Program feels easy to use for many day-to-day service tasks, especially after initial training. Small service businesses often like the navigation, routing, invoicing, and QuickBooks connection, but some teams find setup time-consuming, corrections less intuitive, and scheduling harder when workflows fall outside the software’s standard service model. Answer based on 23 reviews ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) The Service Program supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected on the go, assign jobs more efficiently, and manage billing accurately, allowing teams to deliver faster service and maintain a more organized workflow. Mobile Access 4.3 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 4.8 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Database 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. The Service Program 159 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Checklists: An itemized to do list that can be edited as tasks are completed - Chemical Usage Tracking: Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial Properties: Designed to serve commercial properties - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Arborists: The software should specify that it caters to Arborists'/tree service professionals' needs - For Handyman Industry: Serves handyman professionals - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Forms Management: Store, manage and track all forms in a centralized location - Fuel Management: Monitor fuel consumption and optimize fuel usage - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Historical Reporting: Information, data and reports that are being tracked over time - Image Capture: Process images and automatically scan for data - Incident Management: Manage and track all disruptions and incidents - Inspection Checklists: Create checklists and to-do lists that can be marked during inspection - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Irrigation Tracking: Manage irrigation equipment and trends - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landscape Design: Edit images and create drawings with computer-aided design (CAD) tools - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Photos/Images: Photos/Images - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Property Layouts: Analyze floor plans to generate workflow - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vegetation Mapping: A topographic base map that shows vegetation units by appropriate colors and symbols. - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (57) 4.4 Based on 57 reviews ## Pricing Value for money 4.6 (53) [View pricing plan details](https://www.capterra.com/p/92921/The-Service-Program/pricing/) One Office User $99.95 Per User,Per Month It includes: - Customer Portal and Mobile App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Two Office Users $134.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Three Office Users $169.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Five Office Users $219.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Ten Office Users $344.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (58) 4.6 Based on 58 reviews ## User reviews Overall rating 4.6 Based on 59 reviews Filter by rating 5(42) 4(13) 3(1) 2(1) 1(2) Mentioned topic Sorted by most recent JR Joshua R. Accountant Chemicals ### "Amazing program!! :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2024 So far I love it alot it makes keeping track of the work that we do very easy. Pros The customer service is amazing as well the system is very easy to use! :) Cons Only con I have is I hope the actual app comes out soon, sometimes when the technicians use the web page they have some issues. Switched from [Pooltrackr](https://www.capterra.com/p/163563/Pooltrackr/) They wanted us to pay nearly 3x more then the price we were initially paying Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tammy S. GENERAL MANAGER Chemicals ### "AWESOME PROGRAM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 Pros i like that they set it up based on our needs. they have been great to work with. i highly recommend Cons I have nothing to complain about. again very happy with them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Phil B. CEO Retail ### "Saddleback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2023 Good in general , Need better tutorials Pros We use for service call and working with rentals , mobile app slow and not always reliable Cons Mobile app needs work , Slow downloads , Many past dates still on mobile app Old employees still on mobile app Also When making invoice in Sp and post to Qb The parts do not go to correct area, Always says unspecified site Reasons for choosing The Service Program Need a rental program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tom D. President Leisure, Travel & Tourism ### "Using TSP since 2009" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 22, 2023 Pros Easy to keep track of jobs and do billing Cons Task history on mobile devices could be more robust Reasons for choosing The Service Program It was the best value for the money and interacted with QuickBooks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alice R. CFO Construction ### "Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 20, 2023 We admittedly don't use the program for all we could (quotes/contracts/etc). We would like it even more if we learned how to use more features to streamline our operations. Pros It works in conjunction with QuickBooks and makes our monthly billing process VERY easy. Cons Changing the name of the asset erases all the history of the asset. We don't understand how to take an asset out of service without just deleting it from the system. We would like to still have a record of the unit even after we sell it. Reasons for choosing The Service Program Cost effective and achieved what we needed - mainly its functionality with Quickbooks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Randi M. Office Manager Construction ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 Pros Syncing with QB & the drivers being able to upload pictures of jobs. Cons Had a little trouble getting help with some issues at first. But its better now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Shawn D. Accounts Receivable Accounting ### "Review 452023" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 5, 2023 good Pros Ease of use, i am very used to it now and customer service is prompt and always helpful Cons routing for the drivers, it is not able to route the most efficient driving route for services in the route schedule Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Connie W. Controller Electrical/Electronic Manufacturing ### "AKSA Central" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 16, 2023 Pros easy of use for my guys and easy to integrate with QB Cons not sure for my guys. for what i use it for i have not problems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michele R. Owner Consumer Services ### "The Service Prigram" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2023 Fast answers, knowledgeable trainer, quality training Pros QuickBooks and very user friendly, my trainer was in my industry, so he was extremely helpful, giving me new ideas and helping me implement my own. Cons I am too new to the software to have any cons. Reasons for choosing The Service Program Program “looked” user friendly Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WT Walter T. Office Manager Utilities ### "A Program That Works for You." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing. Pros The information flows back and forth between the program and our accounting software. ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers. Cons That the online version is still evolving. Alternatives considered [ServiceCore](https://www.capterra.com/p/158918/ServiceCore/) Reasons for choosing The Service Program We had used The Service Program prior and really liked it. We originally switched as they were still in the process of creating the online version and the operations manager did not want to wait. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92921/The-Service-Program/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Skimmer vs The Service Program](https://www.capterra.com/compare/92921-177014/The-Service-Program-vs-Skimmer)