Best For

Whatever SERVICE you do, whether is cleaning pools, cutting lawns, cleaning portable toilets, or repairing something for someone you MUST take a proactive approach in keeping the customer informed.

Product Details

The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple.

Contact Details

Westrom Software

http://westromsoftware.com

Founded in 2006

Located in United States

Customer History
Past, Today, Future
Rentals Simple
Mobile Mapping
Calendar View

Starting Price

  • $49.00/month/user
  • 5 tiers of pricing based upon the number of users desired.

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

The Service Program Features

Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
For Utility Arborists
Inspection Management
Job Scheduling
Photos In Reports
Quotes / Estimates
Recurring Appointments
Vegetation Mapping
Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Appointment Scheduling
Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Job Management
Landscape Design
Payroll Management
Quotes/Estimates
Routing
Time Tracking
Work Order Management
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Chemical Readings
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Client Management
Commission Management
Fleet Management
Fuel Management
Lot Management
Maintenance Management
Routing
Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

The Service Program Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

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Showing 40 of 40 reviews

Showing Most Helpful

Showing 40 of 40 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jay W.
CEO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
June 6, 2017

“I have worked with the SP crew for years now. I have nothing but good things to say about them!”

ProsVery Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!
Conswell, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Vendor Response

By Westrom Software on June 6, 2017
Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal. Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier. Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer! You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.
Source: Capterra
June 6, 2017
Tim W.
Software Implementation
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Customer Service like no other!”

ProsCustomer service is great! I know when we email with a request we will always get a response. The tech support via live chats is a great way to solve simple issues as well. If a feature is not currently available TSP is always willing to customize things so we are able to do/show what we want. This program has allowed us to introduce mobile devices in the field for our pool techs which can then be tracked live back at the store. It has helped keep "misses" from happening. The quickbooks integration is seamless and makes short work of what used to take a lot of time.
ConsHas more features than we will ever use. Would be nice be able to set it up where we only see what we are using. Customization of the toolbar would be an amazing addition to an already impressive software program.

Vendor Response

By Westrom Software on December 10, 2018
Thank you for taking the time to review The Service Program. We are especially pleased to hear how well The Mobile Solution is working for your company in the field. Our goal at Westrom is to provide an optimal user experience by providing quality software coupled with superior support options. It is great to know that after switching pool software, you are using The Service Program to its full potential and we are happy to be there to support you along the way.
Reviewer Source 
Source: Capterra
November 27, 2018
Patrick T.
Owner
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 10, 2018

“Great Support”

OverallTheir customer support is the bomb! They are always pleasant and helpful!
ProsI switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.
ConsSystem is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Vendor Response

By Westrom Software on August 14, 2018
Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible. We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources. Thank you again for recommending us!
Reviewer Source 
Source: Capterra
August 10, 2018
Robin B.
Office Manager
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 16, 2019

“Excellent software for our industry”

ProsThis software is so easy to navigate through on a daily basis. We have a Portable Toilet company and tried another software first that we were not happy with, found Service Program and we are so glad we did. This software makes our job easy, also the technical support is outstanding.
ConsI wish there was a way to have electronic signature for quotes, work tickets and task.

Vendor Response

By Westrom Software on July 18, 2019
Thank you, so much, for taking the time to review The Service Program. Nothing is more rewarding than knowing our customers are happy with the software. We developed this software for the industry with one goal in mind, to simplify workflow and it's great to hear that you concur! In response to your comment regarding electronic signatures we do in fact, allow for electronic signature capture, as well as adding pictures of work complete, etc. We are going to have an industry coach reach out to you on how this can easily be achieved to assure you are getting the most out of the software.
Reviewer Source 
Source: Capterra
July 16, 2019
Michele W.
Office Manager
Consumer Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 17, 2017

“5 Star Customer Service!! ”

OverallWe couldn't be more pleased with our choice for a software company to help our growing portable toilet company!! We extensively researched many companies before choosing The Service Program and couldn't be happier with our choice!! From day 1, the level of friendly, knowledgeable and patient customer service we have received has been excellent. I especially love the LIVE help option that is available. I have never interacted with a company that has provided the feature of two daily opportunities to call in and get the information I need. It has made all the difference. Of course, knowing I can call ANYTIME, even outside the Conference calls is a blessing as well. I never end my work day with any questions as it pertains to making The Service Program work the best it can for our company. I recently called during one Live Help Session while at one of our sister companies. (Different service, retail industry) A fellow employee overheard the interaction ( I had the call on speaker phone) and commented how friendly, easy and knowledgeable the interaction was. She proceeded to mention that she wished the company they dealt with had the ease of service I had just received. As I mentioned, we are a growing company and we just doubled our business with the purchase of a competitors company. The Service Program has made this transition seamless for us! We highly recommend The Service Program for your company needs. The value for your money, the friendly customer service and expertise the staff offer far exceeds any in the industry!!
ProsHow I can track our inventory as well as get up to the date driver routes to my drivers.
ConsN/A
Recommendations to other buyersThe more you work with the software, the easier it becomes to make day to day operations smooth within my company.

Vendor Response

By Westrom Software on May 3, 2017
Thank you so much for such a great review! We work really hard to offer the best software solution for your industry, so I am happy to see that reflected on your implementation. Our professional trainers and technical support professionals remember your excitement to improve your prior process. We understand that with The Service Program you have streamlined making Rentals a simple process. Congrats on acquiring a competitor and look forward to a tenured relationship. Thank YOU!
Source: Capterra
April 17, 2017
Cherylyn S.
Owner/Member
Construction, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 9, 2019

“Time Saving Software”

OverallTime, scheduling, employee time, sub contractor job entry just to name a few
ProsIt doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..
ConsInitial cost. But, I did appreciate the terms worked out and well worth the money!

Vendor Response

By Westrom Software on September 10, 2019
Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business. Your feedback is vital to our growth, thanks again for sharing!
Reviewer Source 
Source: Capterra
September 9, 2019
Marlene K.
Owner/Office Manager
Consumer Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Technical Support is Absolutely the BEST”

OverallVery very positive!!!
ProsIt has many features. If a feature isn't perfect there is usually a workaround. The technical support team helps modify features if possible or if not, explains options. I can't say enough about the support. You can talk to an actual person every day during a designated time. You can email questions and receive a response in a reasonable timeframe. There is a website with many tutorials. The support makes the software GREAT. I don't care how good a product is, if you don't have good support, it's not a good product. This software has the VERY BEST SUPPORT EVER!
ConsI would like a help section catalog where you could type your question and suggestions/solutions would pop up. Although there are training videos and they are great, sometime I need more specific answers. However, an email to support gives me my answers :)

Vendor Response

By Westrom Software on May 24, 2019
We appreciate you taking the time to provide this detailed review. Customer satisfaction is top priority here at Westrom Software. Its great to hear that our support team delivers! We are pleased to hear that you are taking advantage of our online resources and truly value your feedback. Our team is currently in the process of streamlining our robust, 24/7 Online Help Manual to provide our customers with quick solutions to common questions and scenarios at their convenience. Your feedback helps us learn how we can better enhance the customer experience and provide the best customer service possible. Thanks again for your feedback!
Reviewer Source 
Source: Capterra
May 23, 2019
Robert D.
Repair Manager
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 27, 2018

“The Service Program is a great program to help simplify and organize your business.”

OverallThe benefits we have received so far from The Service Program include a more organized dispatch system, faster way to send field techs information. Communication from field to office and office back to field only takes seconds now!
ProsThe Service Program helps the process of switching from paper to digital. There are other programs out there, but what really makes 'The Service Program" stand out from the rest is the absolutely AMAZING tech support. Their support team will reply to your question within minutes not days! The Service Program support team members are very patient, understanding and get right to the resolution of your problem. They have even customized the program to meet our needs! Great people, great program.
ConsThere is no 'AUDIT' built into the program to view who may have deleted a task or customer, and to view what the task or customer was. Currently if a task is accidently deleted there is no way to tell what that task was for, or who the customer was. This is something I really hope is in a future update. At least a simple 24 hour history log that records name of the customer, task type, time of deletion and who deleted it. This should be a priority on a future update. Knowing the support team, it will probably be done soon!

Vendor Response

By Westrom Software on July 12, 2018
Thank you very much for such a detailed and positive review. As you know, Customer Satisfaction is our number one goal. We consistently strive to develop the best software, customized to your business needs. However, great software is only as good as the team that develops and supports it. We are extremely proud of our team at Westrom Software and we are pleased to hear you are too! We welcome your suggestions on how to improve our software and mobile platforms and we will take them into consideration for future builds. Thank you again for your feedback. It¿s always a pleasure working with you!
Reviewer Source 
Source: Capterra
June 27, 2018
Ross A.
Managing Partner
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 16, 2017

“Great value for the money and reliable”

OverallThe software helps us communicate and make sure we are taking care of customers. Equally important, the software helps us make sure we are billing for the service we provide - especially when the customer makes changes.
ProsThe program integrates with Quickbooks and works well over our network with multiple users (3). Even when we have an unexpected reboot of a computer, etc. the data is safe. For a small company this piece of software is affordably priced and helps us be more productive and take care of our customers. For as long as we have used the software we have not found anything we feel would be better for us. Customer Service has always been able to solve our technical issues.
ConsWe would like more communication about upgrades, feature priorities and timelines. Being able to easily customize reports would be a huge plus.

Vendor Response

By Westrom Software on June 16, 2017
We appreciate your kind words and continued business since March 2014.I shared your comments to our Customer Support and Training team members.. They work hard every day to support our valued clients's business needs. Have a nice day, God Bless.
Source: Capterra
June 16, 2017
Lisa M.
Owner
1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 24, 2017

“Great Quickbooks integration and routing capability”

Overallsaves time with invoicing through Quickbooks
ProsIntegration with Quickbooks and the invoices, I also use it to keep my weekly route. Service Programmers designed a route template that fit my needs perfectly. This software can be used by a small company like myself to a big fortune 500 company, very easy! The ability to memorize transactions and change the description on the invoice is the main reason I chose The Service Program software. I never have an issue contacting customer service.
ConsNot really a con, but there is SO MUCH available with this software, a bit overwhelming. But, never fear, you can call Customer Service they will teach you every aspect of the software you want to utilize.

Vendor Response

By Westrom Software on August 24, 2017
HI Lisa, Thank you for taking time to share your experience. Glad you like how simple posting invoices into QuickBooks takes minutes showing service dates with no need for double entry. We appreciate knowing that small and large lawn care, landscape and irrigation companies enjoy how simple The Service Program is to use while nothing falls thru the cracks.
Reviewer Source 
Source: Capterra
August 24, 2017
Cristy R.
Office Manager
Building Materials, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 15, 2018

“The Service Program for Pool Company”

OverallOverall experience with the service program is that it is well worth it's money! The customer support is amazing, and any time I have called with questions, there is always someone willing and able to help me find any possible solutions for my specific difficulties.
ProsWe like that this program is compatible with mobile devices. Our pool techs are able to to take their devices with them out in the field, and complete services while on the go. It also helps keep them on schedule so pools are not "missed". I also like that we can upload it to Quickbooks which makes for ease with our billing.
ConsThe biggest drawback that I have come into contact with with The Service Program is the level of inconvenience when a pool tech is completing a pool for a co-worker. It does not seem to flow very easily when deviating from the normal schedule or the assigned techs.

Vendor Response

By Westrom Software on August 16, 2018
Thank you for your positive review! We value your feedback and take it into consideration when developing future builds. If there is something we can improve upon, our development team will do their best to make it happen. Glad to hear of your positive experience with our support team. It¿s something we hear quite often and we are so proud of it! Thanks again for taking the time to provide such valuable feedback!
Reviewer Source 
Source: Capterra
August 15, 2018
Mark P.
CFO
Facilities Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 19, 2019

“Excellent for tracking revenue by equipment”

OverallWe are an HVAC Equipment rental company. We bill at the beginning of a rental and this program is built to bill at the end of a rental period. We get great information regarding regarding rental unit revenue and costs.
ProsVery easy to use. Easy double checking before posting entries. Posting errors can be cleared quickly. Pulls data from QuickBooks and allows easy posting. We prepare billings in QuickBooks first then post into TSP.
ConsNeed to write program to sort reports for our purposes. Would like to get standard reports that we need.

Vendor Response

By Westrom Software on June 21, 2019
We greatly appreciate your feedback regarding The Service Program. Knowing that our software provides ease of use, reassures us that we are achieving what we set out to do, create software that simplifies your work flow process but we won't stop there. Your input helps us develop the best software possible for the industry. Thank you for taking the time to let us know how we are doing!
Reviewer Source 
Source: Capterra
June 19, 2019
CINDY K.
office manager/bookkeeper
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 3, 2017

“Always a great experience with customer service & tech support.”

ProsQuick tech support response time, helpful & efficient. Training videos very helpful and easy to understand
ConsHard to print reports. Could use info on how do get reports printed. like a list of how to print report needed

Vendor Response

By Westrom Software on May 3, 2017
Thank you Cindy for your wonderful review. We love our clients! Your 100% satisfaction is our goal. I understand you brought in a new Service Manager and added a 4th user in the offices. As a reminder, your license provides ongoing software upgrades, Tech Support and access to our Training options. You are always welcome to send your feedback and suggestions on how to improve the software or services we offer. Westrom Software will do the best we can to ensure you are totally satisfied. Our professionals can assistance in any technical issue you face while using the software, mobile or online customer platform. One of our industry coaches will be contacting you to confirm simple steps to produce any reports necessary to support your business needs.
Source: Capterra
May 3, 2017
Heidi S.
Owner
Facilities Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Super helpful tech support”

OverallAlthough there has been a steep learning curve to this software the tech support has been amazing. I have had many questions along the way and they have been readily available to help me. I paid for the extra training when I signed up and I would highly suggest that, without it I think it would be difficult to figure out.
ProsI needed software that could be used for both my septic service scheduling as well as the portable toilet routing side of my business. The service program covers both needs and integrates seamlessly with Quickbooks.
ConsI have found the software to be a bit cumbersome and difficult to learn and it is also a bit quirky. It does not come with users manual, which would have been super helpful to refer to.

Vendor Response

By Westrom Software on May 29, 2019
Thank you for your feedback! Although we are happy to hear that tech support was able to address your questions regarding the software, it concerns us that you found the software difficult to learn. Our goal at Westrom Software is to provide the most user friendly software possible to simplify your workflow. For future reference, we do provide an Online Help Manual: https://westromsoftware.zendesk.com/hc/en-us/articles/202254116. Here you will find valuable resources including categorized training videos. We are currently in the process of enhancing these resources to address how to efficiently navigate through the most commonly used features within the software. Not only will this provide a better user experience for our customers by putting solutions right at your fingertips, saving you time, it will also reduce help desk call volume, allowing our tech and training support more time to address more complex inquiries. Thanks again for providing such valuable insight.
Reviewer Source 
Source: Capterra
May 23, 2019
Jean W.
Office Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 25, 2019

“We absolutly love The Service Program”

OverallOur experience with The Service Program has been great. Being on the service program has relieved the office of inputting customer service notes at the end of day. The mobile app is great also customers love getting a email receipt. Very ease to route the drivers on ever changing schedules.
ProsThis software is very easy to use. It will be three years in July 2019 that we have been up and running without any glitches.
ConsThere is nothing to not like about this software.

Vendor Response

By Westrom Software on January 30, 2019
Thank you Jean. Nothing pleases us more than to receive such positive feedback. We strive to provide our customers with software solutions that simplify daily workflow and your comments let us know we have succeeded. We truly appreciate you taking the time out of your busy day to let us know how we are doing and value your commitment to our Rental and Sanitation/ Septic software.
Reviewer Source 
Source: Capterra
January 25, 2019
Jesse B.
President
Medical Devices, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 25, 2019

“Time Saver”

OverallWe have been able to speed up our billing process and automate it, which results in a tremendous time savings for us. With add on features, the software allows us to grow and not have to find new solutions. This is just the system we needed.
ProsThe integration with Quickbooks has really made invoicing efficient and fast.
ConsI really like the software. As with any software, there is a bit of a learning curve, but The Service Program is really user friendly and easy to learn.

Vendor Response

By Westrom Software on March 5, 2019
Thank you for taking the time to review The Service Program. We pride ourselves in developing software that helps grow your business. Knowing that our software is positively impacting your work flow process by saving you time, lets us know we are on track. Thanks for sharing!
Reviewer Source 
Source: Capterra
February 25, 2019
Pat P.
Service manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 3, 2018

“Extremely easy and fast service”

OverallHave more efficiency and organization in my business
ProsThe ability to customize it to your needs and how it seamlessly works with QuickBooks. I have been using the software since 2007. It just keeps getting better every year
ConsI Can not toggle through different task templates from the task print screen. I also would like to limit data entry in the drop down screen.

Vendor Response

By Westrom Software on July 5, 2018
We greatly appreciate you taking the time to write this review. We recognize that every business has different needs and take pride in building our software around those particular needs. Knowing ways we are benefiting your company and where we need to improve, helps us to grow and thrive. Thanks again, we value your dedication to our industry leading software package!
Reviewer Source 
Source: Capterra
July 3, 2018
Jean B.
Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 22, 2018

“This is a very versatile program that supports the septic and portable rental business well.”

ProsThe system works seamlessly with quickbooks interface. Mapping and routes are easy to process. Can speak to a knowledgeable person when we have questions. A lot of customization is already built in and when we have requests the are attended to quickly.
ConsHas more features than we will ever use. Would be nice be able to set it up where we only see what we are using.

Vendor Response

By Westrom Software on June 25, 2018
Thank you for taking the time to leave this review. Knowing how our software is beneficial to your industry is particularly useful. We are pleased to hear of your positive experience with our knowledgeable staff. Our company values customer satisfaction and we will always be committed to our customers! We look forward to working with you again.
Reviewer Source 
Source: Capterra
June 22, 2018
Leonard C.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Source: Capterra
February 1, 2016

“A spread sheet manipulator that is not flexible & will work if you conform to their way of operation”

OverallThis system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Vendor Response

By Westrom Software on July 11, 2016
Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.
Source: Capterra
February 1, 2016
Mark M.
Owner
Chemicals, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 28, 2018

“Reduce Monthly Costs.”

ProsKeeps track of all chemical usage, Can look info fast, Identify when the pool has been serviced and what time and day. Can print out results of each individual pool.
ConsAs long as I had this program I have never had a problem. That you could not help me with.

Vendor Response

By Westrom Software on December 10, 2018
Your feedback is greatly appreciated. We pride ourselves on developing software that is industry specific. Your feedback helps us to know that we are on track with features that will benefit the pool & spa industry. Glad to hear how The Service Program is working for you to saving money every week to track chemicals & services provided per pool & spa! Thank you for your time!
Reviewer Source 
Source: Capterra
November 28, 2018
Carey D.
Office Manager
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 11, 2018

“After a bldg fire, we couldn't access our network. Bill got us back up & running on a Sunday morning”

OverallOrganization
ProsIt is simple to use. Reports can be customized to meet our needs. Customer service is quick to respond.
ConsThe time it takes for the program to sync QuickBooks (although, it's because our QB data files are unusually large)

Vendor Response

By Westrom Software on June 12, 2018
Carey, Thank you for your positive review. It always nice to hear how our software is benefiting your company and areas we need to improve upon. Although we strive in providing the best service possible, it¿s even better to know that we could help during a particularly stressful situation. Sincerely, The Service Program Team
Reviewer Source 
Source: Capterra
June 11, 2018
Alyssa C.
VP marketing, advertising
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
August 10, 2017

“Great product for our water treatment company”

ProsEasy customization to your company's needs Great options for everything from billing, rentals to inventory and service calls.
ConsHave to use Quickbooks due to large size of our client base. Although this is a plus for most people

Vendor Response

By Westrom Software on August 10, 2017
WOW! thank you for taking time to submit your review. has it already been over 5 years since you became valued customer? i have shared your comments with our training and technical support team. it always nice to know their hard work everyday continues to support your water treatment software and mobile needs.
Reviewer Source 
Source: Capterra
August 10, 2017
PENNY K.
OWNER
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 27, 2018

“SERVICE PROGRAM”

OverallBILLING IS SO EASY, KEEPING UP WITH INVENTORY IS A BREEZE, DAY TO DAY ROUTING AND SERVICES ARE EASY. FREES UP ALOT OF MY TIME FOR OTHER OFFICE DUTIES
ProsEASE OF USE, QUICK RESPONSE FROM TECH SUPPORT,
ConsNO CONS FROM US. WE LOVE THE SOFTWARE. GETTING THE SERVICE PROGRAM WAS THE BEST DECISION EVER

Vendor Response

By Westrom Software on August 29, 2018
We are so happy to hear of your positive experience with The Service Program. This software was developed to efficiently manage business operations and we are pleased to hear that your company is using it to its full potential! Thank you for taking the time to post this review and for recommending us to others. It¿s a pleasure working with you!
Reviewer Source 
Source: Capterra
August 27, 2018
Mel W.
Controller
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Source: Capterra
June 5, 2017

“Good equipment tracking software”

ProsSyncs well with QuickBooks, easy to use interface, good mobile app, friendly technical support, excellent price.
ConsNo technical support after business hours. We can track rentals and inventory/parts now.

Vendor Response

By Westrom Software on June 6, 2017
As the Controller for your company, we appreciate you taking time to review our software. It's been a pleasure watching your team successfully improve your processes and customer satisfaction. Our team is here to help support your needs with your recent account upgrade from 3 to 15 staff and field sales users offering Generator, Light Tower, Heater and Transformer Rentals services.
Source: Capterra
June 5, 2017
Wanda J.
Secretary
Utilities, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 22, 2017

“Customer service agent has been excellent to help me learn the Service Program.”

OverallHopefully, our service and billing will be accurate and timely. Your IT staff has been great to work with finding solutions to all my issues. Thank you.
ProsThe QR labels verify the location and service each unit receives making monthly billing accurate. My goal is for service and billing to be the best in the tri-county area.
ConsI haven't used TSP enough to see the cons to using this program. When a problem exists I know I can use the chat feature for assistance.

Vendor Response

By Westrom Software on September 25, 2017
Thank you for kind remarks. Our Training Professionals and Tech Support Team value your feedback. We appreciate your company using tracking and mapping with QR Code labels with GEO- Coding all your rentals to streamline communication with field users and your home office. Glad to hear Rental Deliveries, Pick Ups and Cleaning Routes are simple to track with your 2 field people. You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service. Our goal is to achieve 100% customer satisfaction.
Reviewer Source 
Source: Capterra
September 22, 2017
Ken S.
Owner
1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 18, 2018

“Easy to use and no double entry”

Proseasy to use and invoices goe straight into quickbooks easily keeps track of equipment and files and love the customer popup notes
Conscalendar not very useful and cannot customize invoices and quotes to print from the service program!!

Vendor Response

By Westrom Software on June 20, 2018
Thank you for taking the time to post this review. It¿s good to know how our software benefits your business and the areas in need of improvement. We are committed to addressing areas of concern within our software by providing solutions, which in your case is to build you a customized template. Please know, we take your comments and concerns seriously and strive to address them within future updates to our software.
Reviewer Source 
Source: Capterra
June 18, 2018
Josh M.
CEO
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
February 15, 2017

“Everything we expected it to be and more”

OverallWe are a company in the pool service industry. Gregg and the team at Westrom made the process of getting the service program up and running on our desktop, mobile devices, and customer portal as easy as possible. The customer support has two times a day that you can go and ask questions if you need to and will even send you screen shot emails to help walk you through the process. You need to be a little tech savvy to get to know it at first, but once you get the hang of it makes life a lot easier. We were excited about the fact that our customers can easily manage everything right from their fingertips and is branded with our logo. That saved us Thousands of dollars in development costs and our customers love it. I would highly recommend that anyone take a look at Westrom Software for their solution.
ProsMobile application and route optimization.
ConsEase of use and GUI
Recommendations to other buyersUpdating is a little confusing and tracking customer that purchased certain memberships from us tracking over to the software from quickbooks. Also the address requirements to port from quickbooks to the service program makes things redundant for us.
Source: Capterra
February 15, 2017
Pam P.
administrative
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Life Saver”

OverallThanks to the service program, we have been able to cut administrative hours in half which is a huge savings to the bottom line. I highly recommend this software for a sanitation business looking to streamline their routing/billing operations.
ProsWe recently purchased a sanitation business that was utilizing pen and paper for their day to day operations. Right away we could see that we needed to streamline the business and find a software to help us with routing and billing efficiency. The Service Program has fit that need nicely and has cut the amount of time needed to complete the administrative side of the business in half.
ConsWe initially had a few issues with the mapping side. The support staff was great to work with us through these bugs. The software is a bit overwhelming at first and perhaps offers a little more than needed for the average company.
Reviewer Source 
Source: Capterra
April 11, 2019
David G.
Owner
Security and Investigations, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 4, 2019

“Does the Job”

Overallwe are a security service company and have been pleased with the ease of use and functions that we get
Proseasy to use allows posting to quickbooks making data entry much better Thanks Service program
Consnot free
Reviewer Source 
Source: Capterra
April 4, 2019
Mandy H.
Owner/Operator
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 17, 2018

“TSP has streamlined my routes, services, and invoicing”

ProsThis software is so user friendly and truly customizable. It works with my accounting software seamlessly, making record keeping a breeze. I can easily manage routes, services, assign tasks to my employees and managers, and they can assign tasks to each other! No more miscommunication or dropped leads. The time it will save me and my guys is invaluable. All the customers information right at their finger tips! The customer support is incomparable. I am excited for the future and all the ways The Service Program will serve us and our customers.
ConsI wish I would have found The Service Program sooner instead of messing around with another program for so long.

Vendor Response

By Westrom Software on June 5, 2018
Thanks Mandy, Our training team continues to enjoy working with you. We appreciate your kinds words for Pest Control and Landscape business software and mobile needs.
Reviewer Source 
Source: Capterra
May 17, 2018
Krista K.
President
11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 8, 2016

“All of that and a bag of chips! :)”

OverallWhile the software is very detailed and complicated relative to our current software, our trainer, Michael, has made the process of understanding the software as painless as possible. Our team has teased Michael and suggested that the only thing missing from his relaxed and informative training is a nice glass of wine!
ProsThe software offers our firm the opportunity to organize and execute multiple areas of our business and appears to provide many options with respect to data analysis long term.
ConsThe software is at times "quirky" and complicated. We have found several issues that appear to be very basic to our industry that are still in process for development. Fortunately, the support team seems very interested in addressing the issues that we have presented.
Recommendations to other buyersNo advice yet...Will need more time to develop full opinion as we begin training other staff.
Source: Capterra
July 8, 2016
LIZETTE H.
OFFICE MANAGER
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2018

“I have enjoyed the ease of this program.”

Overalltime saving
ProsThe direct connection to Quickbooks has made invoicing a breeze. Route scheduling has made setting up a recurring job secure in that it will get done.
ConsOn the mobile use filling in the quantity amount for items is not easy to get to when larger fingers are involved. when a job is made inactive it is very difficult to find again for any reference or billing needs.

Vendor Response

By Westrom Software on June 5, 2018
We appreciate your kind remarks using The Service Program. Glad you are enjoying how simple to track and manage your commercial/ stores services while billing and avoiding double entry. We have added on the Mobile ability to search by Customers to find "inactive or completed" jobs.
Reviewer Source 
Source: Capterra
May 24, 2018
Chris W.
Office Coordinator
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
June 7, 2017

“Fantastic customer service, that is rare in today's industries. Thank you.”

ProsWe previously were using a routing program that did not work with Quickbooks, having TSP work so flawlessly with Quickbooks makes billing and keeping track of customers simple and easy.
ConsThe data conversion process was not a simple process that left al ot of work for me to verify all the data and adjust many items. I do understand transferring data from one software program to another is not always a fast and simple process.

Vendor Response

By Westrom Software on June 8, 2017
Thank you Chris for the great review, It has been outstanding to work with you and Port O Johnny as well. The techs from The Service Program have said nothing but great things about you and we are glad that The Service Program has helped to streamline your processes.
Source: Capterra
June 7, 2017
Sue K.
Office manager
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 12, 2019

“Service Program Review”

ProsIt makes monthly billing a joy. It has many benefits to keeping track of the product flow as far as deliveries and pick ups.
ConsThe program is not very user friendly and not easy to make corrections.

Vendor Response

By Westrom Software on June 14, 2019
We appreciate you taking the time to write a review. We are pleased to hear how The Service Program is benefiting your Rental and Waste Management company. Our professionally trained technicians strive to provide quality customer support and we are sorry to hear that we didn't meet your expectations. We would like to hear more about your experience with customer support so that we can share with our support team and strive to 100% customer satisfaction. Again, thank you for your feedback!
Reviewer Source 
Source: Capterra
June 12, 2019
Martha C.
Admin
Unspecified
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
1/10
Source: Capterra
June 27, 2017

“Application needs a lot of work ”

ProsThat it is QB compatible but it didn't work very well It seemed to have all the features we needed but not very functional for the landscaping application
ConsMobile app crashes, customer service was good for the first 30 days after hat they were non-responsive

Vendor Response

By Westrom Software on June 29, 2017
Thank you for taking time to submit this review. Our training professionals will be notified of your comments. Your 100% satisfaction is our goal. Notes on your account show Customer Service assisted training you over a dozen times this year. You confirmed the Mobile App issue was resolved by tech support. Your sales rep provided their cell phone to call anytime if you needed additional help. Since you enjoy how simple The Service Program can provide your clients completed service tickets from 2 different companies AquaCare for Pool and TerraCare for Landscape services, your sales rep offered a easy solution used by other similar companies. Our Training team will miss working with you. We wish you well.
Source: Capterra
June 27, 2017
Marie H.
Owner
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
March 14, 2019

“Waste of time and money”

OverallI am very dissatisfied with my experience with the program. I would not recommend it to anyone.
ProsNothing, the program did not route like I had been told that it would. It also had to invoice errors when crossing into Quickbooks. The salesman had made promises regarding the refund that he did not uphold.
ConsThe program did not route the week like I had been told that it would. It also had invoicing errors when crossing in to Quickbooks. I spent several hours inputting data and ultimately the program did not fit the needs I wanted. It was a waste of time and money.

Vendor Response

By Westrom Software on April 6, 2019
Our apologies for your negative experience with our software. We strive to maintain a high standard of quality in our products and service. Upon review of your account, we see that you were provided private training along with screenshots confirming your QuickBooks rental billing and routing using the route configurator were working properly. Although you exceeded your thirty-day guarantee, in an effort to make things right, you were provided a refund of your last month¿s payment, in addition to the original down payment. We would greatly appreciate the opportunity to discuss this further. If you would be willing to talk, please give us a call at 866-480-1879.
Reviewer Source 
Source: Capterra
March 14, 2019
Mark G.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 9, 2017

“Great Experience !!”

OverallGoing from all hard copy (paper and pen) for our routing to The Service Program software looks like it will work perfectly. Dealing with both tech support and our sales rep has made this leap into the 21st century as painless as possible. Thank you both for time and patience.

Vendor Response

By Westrom Software on March 9, 2017
We are delighted to hear that you are enjoying your experience with The Service Program, as complete satisfaction is our goal. Your thoughtful review is great incentive for our team to keep working hard. We are grateful that you took the time to share your experience during this transition.You are always welcome to send my offices your feedback and suggestions on how to improve the software or services we offer.
Source: Capterra
March 9, 2017
Mark S.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
February 11, 2015

“Great QuickBook compatible software and really good customer service”

OverallWe kept track of open work orders and routes using a large erasable white board just outside my office as well as spreadsheets for our weekly reoccurring routes. Every time we added or deleted a customer I cringed thinking about having to adjust the board or reprint and distribute new spreadsheets. Now with The Service Program it is simple. Whenever I add a new stop or work order it immediately updates the mobile devices and it can be optimized by recommending the day and route to put it on based on location. When a new work order is created I can give it to the person closest to that area instead of having guys criss-cross each other every day!

Vendor Response

By Westrom Software on February 11, 2015
Thanks for kind words. We appreciate your business.
Source: Capterra
February 11, 2015
Kelly L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
April 6, 2017

“Great Software”

OverallLove all the functions and features, it is so easy to use!! Has absolutely streamlined our business.

Vendor Response

By Westrom Software on April 10, 2017
Thank you so much for such a great review! We work diligently to offer the best software solution for your industry, so I am happy to see that reflected on your implementation. Our professional trainers remember resolving your 2 minor issues quickly. I made sure Jason got the recognition he deserved. He was happy to see your review. Thanks for your business. Paul Muller Global Sales Director
Source: Capterra
April 6, 2017
Sean C.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Source: Capterra
October 26, 2016

“Can't get a demo to purchase product”

OverallNot sure what is going on with this company, but after my initial contact with Gregg and a poor on line demo, ( I asked a couple of questions regarding cc processing which he couldn't answer and he suggested we reschedule the demo-which is fine) they have gone dark. . I even went on the their website to request information last week and nothing.

Vendor Response

By Westrom Software on June 14, 2017
Sorry we have not been able to connect since the Live Demo on 10/27/16. We have left messages with Donna in your offices. Notes from the demo show you confirmed how simple to setup Rentals and track costs including excess tonnage eliminating double entry and reduce time spent posting Invoices in QuickBooks. Please contact my offices to go over any further question or another Demo. We appreciate your continued interests and thorough evaluation of The Service Program for your Rental Container needs.866-480-1879 ext.708
Source: Capterra
October 26, 2016