# The Service Program Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about The Service Program Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/92921/The-Service-Program/alternatives --- # The Service Program Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) The Service Program ## What is The Service Program? The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, Work order tracking, Maintenance Schedules, Customer call, Tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Android Phone or Tablet or laptop with real-time sync, Signature capture, Field printing, Attach pictures, Invoices, Rentals, QR codes, billing and much more. INCLUDES Training, Technical Support and Software Upgrades. Simple. ## What is The Service Program used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Pool Service](https://www.capterra.com/pool-service-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Overall rating Based on 59 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Starting price $99.95 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Service Program?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://westromsoftware.com&name=The Service Program) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Service Program 4.6 (59) VS. [4.9 (226)](https://www.capterra.com/p/177014/Skimmer/reviews/) Starting Price $99.95 Per User, Per Month Starting Price $49 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (59) Ease Of Use 4.9 (226) Value For Money 4.6 (53) Value For Money 4.8 (221) Customer Service 4.6 (58) Customer Service 4.9 (218) ## The Service Program alternatives [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month [4.7 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month [4.4 (95)](https://www.capterra.com/p/129634/Synchroteam/reviews/) Starting price $49.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Service History 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 4.8 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Database 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Maintenance Scheduling 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Mobile Access 4.3 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Routing 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions The Service Program 159 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage assets throughout their lifecycle to optimize profit Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules An itemized to do list that can be edited as tasks are completed Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view Designed to serve commercial properties Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Manage relationships with customers and address customer concerns Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Generate estimated arrival times for drivers to keep back office or customers informed Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Coordinate emergency medical response Track employee schedules, availability, and performance across projects and tasks Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Management of commercial motor vehicles for work-related purposes The software should specify that it caters to Arborists'/tree service professionals' needs Serves handyman professionals Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Intended to be used by pest control companies Serving plumbing industry professionals Designed to be used by kindergarten, primary, middle, and senior secondary schools. Store, manage and track all forms in a centralized location Monitor fuel consumption and optimize fuel usage Visualize locations on a map Determines the location of a device using GPS or an IP address System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Information, data and reports that are being tracked over time Process images and automatically scan for data Manage and track all disruptions and incidents Create checklists and to-do lists that can be marked during inspection Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage irrigation equipment and trends Managing inventories and tracking changes to hardware and software configurations Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Edit images and create drawings with computer-aided design (CAD) tools Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Log miles driven for tax deduction or reimbursement purposes Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Track parts inventory levels and manage re-stocking Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Photos/Images Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Plan and coordinate all the resources, costs and time needed to execute assignments Analyze floor plans to generate workflow Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Generate recurring invoices Managing orders that a customer purchases repeatedly and regularly Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Track past routes to better plan and optimize repeat trips Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Send messages via SMS Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task A topographic base map that shows vegetation units by appropriate colors and symbols. Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track the duration and expiration of warranty as well as any obligations under that warranty Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (57) 4.4 Based on 57 reviews ## Pricing Value for money 4.6 (53) [View pricing plan details](https://www.capterra.com/p/92921/The-Service-Program/pricing/) One Office User $99.95 Per User,Per Month It includes: - Customer Portal and Mobile App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Two Office Users $134.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Three Office Users $169.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Five Office Users $219.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Ten Office Users $344.95 Flat Rate,Per Month It includes: - Customer Portal and App - Flexible Pricing With Support Included - Low Monthly Payment - Private Training - Software Updates Included - Support Included Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (58) 4.6 Based on 58 reviews ## User reviews Overall rating 4.6 Based on 59 reviews Filter by rating 5(42) 4(13) 3(1) 2(1) 1(2) Mentioned topic Sorted by most recent JR Joshua R. Accountant Chemicals ### "Amazing program!! :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2024 So far I love it alot it makes keeping track of the work that we do very easy. Pros The customer service is amazing as well the system is very easy to use! :) Cons Only con I have is I hope the actual app comes out soon, sometimes when the technicians use the web page they have some issues. Switched from [Pooltrackr](https://www.capterra.com/p/163563/Pooltrackr/) They wanted us to pay nearly 3x more then the price we were initially paying Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tammy S. GENERAL MANAGER Chemicals ### "AWESOME PROGRAM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 Pros i like that they set it up based on our needs. they have been great to work with. i highly recommend Cons I have nothing to complain about. again very happy with them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Phil B. CEO Retail ### "Saddleback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2023 Good in general , Need better tutorials Pros We use for service call and working with rentals , mobile app slow and not always reliable Cons Mobile app needs work , Slow downloads , Many past dates still on mobile app Old employees still on mobile app Also When making invoice in Sp and post to Qb The parts do not go to correct area, Always says unspecified site Reasons for choosing The Service Program Need a rental program Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tom D. President Leisure, Travel & Tourism ### "Using TSP since 2009" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 22, 2023 Pros Easy to keep track of jobs and do billing Cons Task history on mobile devices could be more robust Reasons for choosing The Service Program It was the best value for the money and interacted with QuickBooks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alice R. CFO Construction ### "Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 20, 2023 We admittedly don't use the program for all we could (quotes/contracts/etc). We would like it even more if we learned how to use more features to streamline our operations. Pros It works in conjunction with QuickBooks and makes our monthly billing process VERY easy. Cons Changing the name of the asset erases all the history of the asset. We don't understand how to take an asset out of service without just deleting it from the system. We would like to still have a record of the unit even after we sell it. Reasons for choosing The Service Program Cost effective and achieved what we needed - mainly its functionality with Quickbooks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Randi M. Office Manager Construction ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 Pros Syncing with QB & the drivers being able to upload pictures of jobs. Cons Had a little trouble getting help with some issues at first. But its better now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Shawn D. Accounts Receivable Accounting ### "Review 452023" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 5, 2023 good Pros Ease of use, i am very used to it now and customer service is prompt and always helpful Cons routing for the drivers, it is not able to route the most efficient driving route for services in the route schedule Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Connie W. Controller Electrical/Electronic Manufacturing ### "AKSA Central" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 16, 2023 Pros easy of use for my guys and easy to integrate with QB Cons not sure for my guys. for what i use it for i have not problems Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michele R. Owner Consumer Services ### "The Service Prigram" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2023 Fast answers, knowledgeable trainer, quality training Pros QuickBooks and very user friendly, my trainer was in my industry, so he was extremely helpful, giving me new ideas and helping me implement my own. Cons I am too new to the software to have any cons. Reasons for choosing The Service Program Program “looked” user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WT Walter T. Office Manager Utilities ### "A Program That Works for You." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing. Pros The information flows back and forth between the program and our accounting software. ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers. Cons That the online version is still evolving. Alternatives considered [ServiceCore](https://www.capterra.com/p/158918/ServiceCore/) Reasons for choosing The Service Program We had used The Service Program prior and really liked it. We originally switched as they were still in the process of creating the online version and the operations manager did not want to wait. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92921/The-Service-Program/reviews/) Popular comparisons [Skimmer vs The Service Program](https://www.capterra.com/compare/92921-177014/The-Service-Program-vs-Skimmer)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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