# The Service Program Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Service Program the right Field Service Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/92921/The-Service-Program/reviews --- The Service Program 4.6 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of The Service Program Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews JR Joshua R AccountantChemicals, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service is amazing as well the system is very easy to use!“ October 22, 2024 AR Alice R CFOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “We don't understand how to take an asset out of service without just deleting it from the system.“ September 20, 2023 AR Alice R CFOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “We would like it even more if we learned how to use more features to streamline our operations.“ September 20, 2023 MR Michele R OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Fast answers, knowledgeable trainer, quality training“ February 22, 2023 SD Shawn D Accounts ReceivableAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “Ease of use, i am very used to it now and customer service is prompt and always helpful“ April 5, 2023 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Joshua R. Accountant Chemicals Used the software for: Less than 6 months ### "Amazing program!! :)" October 22, 2024 5.0 So far I love it alot it makes keeping track of the work that we do very easy. Pros The customer service is amazing as well the system is very easy to use! :) Cons Only con I have is I hope the actual app comes out soon, sometimes when the technicians use the web page they have some issues. Switched from [Pooltrackr](https://www.capterra.com/p/163563/Pooltrackr/) They wanted us to pay nearly 3x more then the price we were initially paying Review Source WT Walter T. Office Manager Utilities Used the software for: 2+ years ### "A Program That Works for You." February 17, 2023 5.0 I think that both versions of the software are excellent. We used the desktop version originally and found it to be an excellent tool for the techs in the field. The online version is better in that is allows the techs to see the history of the location they are servicing. Pros The information flows back and forth between the program and our accounting software. ALSO, they are constantly adapting to our needs and making the changes we need to accomodate our customers. Cons That the online version is still evolving. Alternatives considered [ServiceCore](https://www.capterra.com/p/158918/ServiceCore/) Reason for choosing The Service Program We had used The Service Program prior and really liked it. We originally switched as they were still in the process of creating the online version and the operations manager did not want to wait. Review Source LC Leonard C. Owner Used the software for: ### "A spread sheet manipulator that is not flexible & will work if you conform to their way of operation" February 1, 2016 3.0 This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told. Review Source Response from Westrom Software July 11, 2016 Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well. CS Cherylyn S. Owner/Member Construction Used the software for: 1-2 years ### "Time Saving Software" September 9, 2019 5.0 Time, scheduling, employee time, sub contractor job entry just to name a few Pros It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love.. Cons Initial cost. But, I did appreciate the terms worked out and well worth the money! Switched from [PestPac](https://www.capterra.com/p/23130/PestPac/) Our company used Qxpress for over 6 years and then they were taken over by another company. After, giving it a good try for over a year. It just wasn't working. First, You can't have 2 bosses when you are using a very specific financial software system. This was a problem. It also seemed as soon as one glitch was fixed another appeared. It just became to time consuming for us. Review Source Response from Westrom Software September 10, 2019 Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business. Your feedback is vital to our growth, thanks again for sharing! KR Kelley R. Office Manager Consumer Services Used the software for: Less than 6 months ### "Best routing program out there" April 23, 2020 5.0 We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry. Pros Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change. Cons There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen. Reason for choosing The Service Program I was impressed with the demonstration videos and the salesman who eventually sold me on the product. He took the time to tell and show me what the program could do and how it could serve my needs. Having a salesman that is familiar with and confident in the product he sells is key to any sale. Review Source Response from Westrom Software April 28, 2020 Thank you for taking the time to review The Service Program. We are happy to hear of your positive experience with our company as a whole, as we are committed to providing exemplary customer service. Providing our customers with features in which they can easily communicate with their customers is essential and knowing you are utilizing the digital door tags lets us know we are on track. Thanks again for your feedback. -The Westrom Software Team jF jeff F. owner Accounting Used the software for: 2+ years ### "Outstanding Product" November 28, 2020 5.0 For the past 12 years I have used this software, I have been more than satisfied with not only the Service Program but the customer service/tech support as well. The only very minor problems I have had with the program was due to my lack of not performing the updates. When notifying tech support through the software they would respond within minutes and conduct the updates for me immediately. This is an outstanding product and a first class tech company! Pros I run a small pond/lake management business. Twelve years ago I wanted to expand my customer base but did not want to hire an office person or bookkeeper to process the additional invoicing or paper work. I needed a software program that had these features: 1. On a mobile device for use in the field. 2. Customizable. 3. Capable of recording data and creating a sales ticket. 4. Had to interface with QuickBooks for month-end invoicing, eliminating all double entry into an accounting program. 5. Reliable and easy to use. 6. Affordable Not only did the Service Program meet all of my criteria but has exceeded my expectations. Cons The Service Program does allow some legacy data retrieval on a mobile device but it is a bit cumbersome to access. This is not the case on the desktop. Reason for choosing The Service Program At the time there were no alternatives available. All the other products were more like a traditional database, were not customizable, and did not interface with Quickbooks. Review Source Response from Westrom Software December 1, 2020 We appreciate you taking the time to provide such a detailed review. We're so pleased to hear of your success with The Service Program! Your insight helps to ensure we are not only providing software built to industry standards but quality customer service as well. Thanks again for your feedback! PB Phil B. CEO Retail Used the software for: 2+ years ### "Saddleback" October 13, 2023 5.0 Good in general , Need better tutorials Pros We use for service call and working with rentals , mobile app slow and not always reliable Cons Mobile app needs work , Slow downloads , Many past dates still on mobile app Old employees still on mobile app Also When making invoice in Sp and post to Qb The parts do not go to correct area, Always says unspecified site Reason for choosing The Service Program Need a rental program Review Source AR Alice R. CFO Construction Used the software for: 2+ years ### "Outstanding Customer Support" September 20, 2023 5.0 We admittedly don't use the program for all we could (quotes/contracts/etc). We would like it even more if we learned how to use more features to streamline our operations. Pros It works in conjunction with QuickBooks and makes our monthly billing process VERY easy. Cons Changing the name of the asset erases all the history of the asset. We don't understand how to take an asset out of service without just deleting it from the system. We would like to still have a record of the unit even after we sell it. Reason for choosing The Service Program Cost effective and achieved what we needed - mainly its functionality with Quickbooks. Review Source SD Shawn D. Accounts Receivable Accounting Used the software for: 2+ years ### "Review 452023" April 5, 2023 5.0 good Pros Ease of use, i am very used to it now and customer service is prompt and always helpful Cons routing for the drivers, it is not able to route the most efficient driving route for services in the route schedule Review Source JW Jay W. CEO Used the software for: 2+ years ### "I have worked with the SP crew for years now. I have nothing but good things to say about them!" June 6, 2017 5.0 Pros Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)! Cons well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me .. Review Source Response from Westrom Software June 6, 2017 Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal. Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier. Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer! You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service. IS Ivonne S. RECEPTIONIST Construction Used the software for: 2+ years ### "Receptionist " February 13, 2023 5.0 Pros Great for work orders and keeping records for both our service and repair customers. Cons Syncing is a reoccurring issue, but the tech's always professional and able to help and get it fixed in a timely manner. Review Source CD Carey D. Office Manager Used the software for: 2+ years ### "After a bldg fire, we couldn't access our network. Bill got us back up & running on a Sunday morning" June 12, 2018 5.0 Organization Pros It is simple to use. Reports can be customized to meet our needs. Customer service is quick to respond. Cons The time it takes for the program to sync QuickBooks (although, it's because our QB data files are unusually large) Review Source Response from Westrom Software June 12, 2018 Carey, Thank you for your positive review. It always nice to hear how our software is benefiting your company and areas we need to improve upon. Although we strive in providing the best service possible, it¿s even better to know that we could help during a particularly stressful situation. Sincerely, The Service Program Team MM Mark M. Owner Chemicals Used the software for: 2+ years ### "Reduce Monthly Costs." November 28, 2018 5.0 Pros Keeps track of all chemical usage, Can look info fast, Identify when the pool has been serviced and what time and day. Can print out results of each individual pool. Cons As long as I had this program I have never had a problem. That you could not help me with. Review Source Response from Westrom Software December 10, 2018 Your feedback is greatly appreciated. We pride ourselves on developing software that is industry specific. Your feedback helps us to know that we are on track with features that will benefit the pool & spa industry. Glad to hear how The Service Program is working for you to saving money every week to track chemicals & services provided per pool & spa! Thank you for your time! DG David G. Owner Security and Investigations Used the software for: 2+ years ### "Does the Job" April 4, 2019 5.0 we are a security service company and have been pleased with the ease of use and functions that we get Pros easy to use allows posting to quickbooks making data entry much better Thanks Service program Cons not free Review Source MW Mel W. Controller Used the software for: 1-2 years ### "Good equipment tracking software" June 5, 2017 4.0 Pros Syncs well with QuickBooks, easy to use interface, good mobile app, friendly technical support, excellent price. Cons No technical support after business hours. We can track rentals and inventory/parts now. Review Source Response from Westrom Software June 6, 2017 As the Controller for your company, we appreciate you taking time to review our software. It's been a pleasure watching your team successfully improve your processes and customer satisfaction. Our team is here to help support your needs with your recent account upgrade from 3 to 15 staff and field sales users offering Generator, Light Tower, Heater and Transformer Rentals services. AC Amy C. Owner Construction Used the software for: 6-12 months ### "Review for CWM" February 17, 2023 5.0 Good Pros Routing services and QR codes. I like the ease of using the software Cons It is billing twice in quick books. When returning items it doesnt allow to return just one unit it makes you return all. Review Source SK Sue K. Office manager Construction Used the software for: Less than 6 months ### "Service Program Review" June 12, 2019 4.0 Pros It makes monthly billing a joy. It has many benefits to keeping track of the product flow as far as deliveries and pick ups. Cons The program is not very user friendly and not easy to make corrections. Review Source Response from Westrom Software June 14, 2019 We appreciate you taking the time to write a review. We are pleased to hear how The Service Program is benefiting your Rental and Waste Management company. Our professionally trained technicians strive to provide quality customer support and we are sorry to hear that we didn't meet your expectations. We would like to hear more about your experience with customer support so that we can share with our support team and strive to 100% customer satisfaction. Again, thank you for your feedback! CW Chris W. Office Coordinator Used the software for: Less than 6 months ### "Fantastic customer service, that is rare in today's industries. Thank you." June 7, 2017 5.0 Pros We previously were using a routing program that did not work with Quickbooks, having TSP work so flawlessly with Quickbooks makes billing and keeping track of customers simple and easy. Cons The data conversion process was not a simple process that left al ot of work for me to verify all the data and adjust many items. I do understand transferring data from one software program to another is not always a fast and simple process. Review Source Response from Westrom Software June 8, 2017 Thank you Chris for the great review, It has been outstanding to work with you and Port O Johnny as well. The techs from The Service Program have said nothing but great things about you and we are glad that The Service Program has helped to streamline your processes. CS Cory S. Manager Consumer Services Used the software for: Less than 6 months ### "tps" February 15, 2023 4.0 easy to use once you've been trained Pros customer support is great, made the switch easy Cons online quickbooks to desktop TSP, making sure both are matching, I'm hoping soon TSP is online and this problem will go away.... Reason for choosing The Service Program works with quickbooks Review Source KL Kelly L. Used the software for: ### "Great Software" April 6, 2017 5.0 Love all the functions and features, it is so easy to use!! Has absolutely streamlined our business. Review Source Response from Westrom Software April 10, 2017 Thank you so much for such a great review! We work diligently to offer the best software solution for your industry, so I am happy to see that reflected on your implementation. Our professional trainers remember resolving your 2 minor issues quickly. I made sure Jason got the recognition he deserved. He was happy to see your review. Thanks for your business. Paul Muller Global Sales Director RB Robin B. Office Manager Events Services Used the software for: 2+ years ### "Excellent software for our industry" July 16, 2019 5.0 Pros This software is so easy to navigate through on a daily basis. We have a Portable Toilet company and tried another software first that we were not happy with, found Service Program and we are so glad we did. This software makes our job easy, also the technical support is outstanding. Cons I wish there was a way to have electronic signature for quotes, work tickets and task. Reason for choosing The Service Program Paul in sales was excellent and very helpful, other companies I had looked out only would chat through the computer, no personal customer service. Review Source Response from Westrom Software July 18, 2019 Thank you, so much, for taking the time to review The Service Program. Nothing is more rewarding than knowing our customers are happy with the software. We developed this software for the industry with one goal in mind, to simplify workflow and it's great to hear that you concur! In response to your comment regarding electronic signatures we do in fact, allow for electronic signature capture, as well as adding pictures of work complete, etc. We are going to have an industry coach reach out to you on how this can easily be achieved to assure you are getting the most out of the software. TD Tom D. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Using TSP since 2009" September 22, 2023 5.0 Pros Easy to keep track of jobs and do billing Cons Task history on mobile devices could be more robust Reason for choosing The Service Program It was the best value for the money and interacted with QuickBooks Review Source MK Marlene K. Owner/Office Manager Consumer Services Used the software for: 6-12 months ### "Technical Support is Absolutely the BEST" May 23, 2019 4.0 Very very positive!!! Pros It has many features. If a feature isn't perfect there is usually a workaround. The technical support team helps modify features if possible or if not, explains options. I can't say enough about the support. You can talk to an actual person every day during a designated time. You can email questions and receive a response in a reasonable timeframe. There is a website with many tutorials. The support makes the software GREAT. I don't care how good a product is, if you don't have good support, it's not a good product. This software has the VERY BEST SUPPORT EVER! Cons I would like a help section catalog where you could type your question and suggestions/solutions would pop up. Although there are training videos and they are great, sometime I need more specific answers. However, an email to support gives me my answers :) Review Source Response from Westrom Software May 24, 2019 We appreciate you taking the time to provide this detailed review. Customer satisfaction is top priority here at Westrom Software. Its great to hear that our support team delivers! We are pleased to hear that you are taking advantage of our online resources and truly value your feedback. Our team is currently in the process of streamlining our robust, 24/7 Online Help Manual to provide our customers with quick solutions to common questions and scenarios at their convenience. Your feedback helps us learn how we can better enhance the customer experience and provide the best customer service possible. Thanks again for your feedback! PT Patrick T. Owner Consumer Services Used the software for: 2+ years ### "Great Support" August 10, 2018 5.0 Their customer support is the bomb! They are always pleasant and helpful! Pros I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great. Cons System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out. Review Source Response from Westrom Software August 14, 2018 Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible. We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources. Thank you again for recommending us! TW Tim W. Software Implementation Consumer Services Used the software for: 2+ years ### "Customer Service like no other!" November 27, 2018 5.0 Pros Customer service is great! I know when we email with a request we will always get a response. The tech support via live chats is a great way to solve simple issues as well. If a feature is not currently available TSP is always willing to customize things so we are able to do/show what we want. This program has allowed us to introduce mobile devices in the field for our pool techs which can then be tracked live back at the store. It has helped keep “misses” from happening. The quickbooks integration is seamless and makes short work of what used to take a lot of time. Cons Has more features than we will ever use. Would be nice be able to set it up where we only see what we are using. Customization of the toolbar would be an amazing addition to an already impressive software program. Review Source Response from Westrom Software December 10, 2018 Thank you for taking the time to review The Service Program. We are especially pleased to hear how well The Mobile Solution is working for your company in the field. Our goal at Westrom is to provide an optimal user experience by providing quality software coupled with superior support options. It is great to know that after switching pool software, you are using The Service Program to its full potential and we are happy to be there to support you along the way. Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.