Who Uses This Software?

Small to large venues, promoters, and event organizers.


Average Ratings

136 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Tix
  • www.tix.com
  • Founded 2001
  • United States

About Tix

Successful events start with Tix. Find out why thousands of organizations choose Tix for their ticketing needs. Tix specializes in low cost, feature-rich box office and online ticketing solutions. Whether you need an integrated box office and online ticketing system or simply wish to add Internet sales to complement your existing sales methods, Tix has a solution to meet your needs. Contact us for a Free Demo today!


128972

Tix Features

  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Artist Management
  • Barcode / Ticket Scanning
  • Contract Management
  • Credential Management
  • CRM
  • Staff Scheduling
  • Ticketing
  • Transportation Management
  • Vendor Management
  • Volunteer Management
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Tix Reviews Recently Reviewed!


Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

Apr 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account.

As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer

Zanesville Community Theatre, Inc.

http://zct.org/box-office/

Vendor Response

by Tix on June 17, 2016

We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

TIX is the answer we needed--Great support and patron experience

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Patron experience is excellent. Help library is great. Customer support is excellent.

Cons: Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Overall: We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!

Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.

TIX is exactly what we were looking for.

Vendor Response

by Tix on December 12, 2016

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

The Excellent Customer Service has made working with this system a breeze!

May 04, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me, and have educated me to use it proficiently throughout the years. They take ownership of my problems and resolve them by whatever it takes to get the job done, including being most accommodating customizing reports, seat maps, customer letters, emails, etc. as needed and adapting their programming to meet my unique needs, a rare option in this world! I have never experienced more concern for my issues and dedication to resolving them than I have with this staff of experts. They continually enhance and improve their system and incorporate my requests whenever possible. They are truly committed to excellence going above and beyond providing extraordinary Customer Service and are quick to respond to my often urgent needs and resolved issues I deemed hopeless. They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years. I have worked with other systems that had no one to talk with and no "phone a friend" option which I found unbearable. Although I have never met any of the staff, I regard them as my friends as I am the friend in need and they are the friends indeed!

Vendor Response

by Tix on June 17, 2016

Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Great ticket company and excellent customer service.

Apr 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PROS-

-24/7 support and customer service

-low fees

-free setup, no long tern contract or start up fees and no hidden fees

-offers a variety of options to help build business

-customers have chance to choose their own seats/tickets via real time seating chart on line

-easy and wonderful to work with, very accommodating and go above and beyond

-able to customize floor plans and seating options to fit arena with a variety of seating layouts

-offer general admission and reserved seating options

-able to offer options such as pre sale codes, discount codes, and surveys

CONS- None, totally satisfied

In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system.

We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack.

We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service.

We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

Vendor Response

by Tix on June 17, 2016

Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come!

Silvia Mahoney | Tix, Inc.

Simple, Great Customer Service that is always there to help and make things work properly

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Cons: Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put

more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.

Overall: Selling tickets 24-7

Best choice for the price

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Cons: Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more

A well layed-out system overall, with great potential.

Sep 29, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests.

Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day.

Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines.

Vendor Response

by Tix on September 29, 2015

David, we appreciate your comments. We've re-added the ability for you to process ticket exchanges and cancellations. The removal of that option was inadvertent and our apologies for any inconvenience it caused.

With respect to after-hours support, we are available 24/7, 365 days a year. We pride ourselves on providing a very high service level, and making sure we're there when our clients need us is of the utmost importance to us.

With respect to ticket purchase kiosks and a kiosk interface, we do have them available. We¿ll send you the specs, and purchase information.

We really do value your business. If you have any additional questions about our system or would like to obtain information about ways your organization can maximize the use of our software, please let me know.

Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233

Love this program.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Cons: Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.

Annual June Dance Performances

Jun 17, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of ticket sales. Nice reports to confirm profit and ticket sales.

Cons: Since I only use the program once every 6 months, I forget how to navigate the program. Thanks to customer service I manage.

Overall: Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.

Vendor Response

by Tix on December 12, 2016

Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Easy, efficient and inexpensive!

Jun 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We used to spend countless hours chasing tickets and providing maintenance for our ticket printers. As a service provider, when it came time to determine what system to use for printing tickets and tracking customer support issues, I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight systems that I could install myself. Since coming on board in 2008, Tix.com has been n amazing support system for our company.

These days, I try modeling our own support after Tix. com's. The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use. Would definitely recommend it!. It's very convenient and we now have the right tool to support our guests.

Our guests are updated via emails directly and I received notices 24/7 of any tickets created. Tix. com fulfills all of my current needs and is a robust option for the future when the business takes off and I have a few more agents working with me, or a hundred:). This system has already proven that it can grow with our needs. We are more than satisfied with TIX. com. It has provided the support and training as well as its social media links, which helps us stay connected to our customers.

Tix.com the service to use

Jun 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything all in one place and easy to access.

Overall: Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.

Vendor Response

by Tix on December 12, 2016

We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Great customer service and support!

Feb 10, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably only using 15% of the functions that you offer and the rest are repetitive. I am a software developer myself so I have a slight idea on what I am talking about :)

I want to commend on your customer service rep whose name is Iris. She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer! Good listener and very clear with her directions. I give her 10 stars!

Vendor Response

by Tix on February 17, 2016

Cindy, thank you for your sharing your thoughts. Many of our system changes and enhancements have come about as a result of feedback like yours. We are currently in the process of making some changes to our system that should consolidate some of our menu options. We are also working on ways of making our Help options more prominent and easier to find. Thank you again for your feedback and thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Great experience with Tix

Feb 11, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management.

I find the layout of Tix to be difficult to learn from the back end, and still find myself searching for certain functions even after using it for two events now. This could be more user friendly/intuitive for those who aren't used to these type of systems.

Love all the different options with Tix, with so many variables for surveys, donations, coupon codes, etc. There is so much you can do with your event which is very helpful for complex events.

Overall very happy with Tix and glad we chose to go with them again for our second event.

Vendor Response

by Tix on February 17, 2016

Krista, we are very happy to hear that your experience with our system and our team has been so positive. We are working on some changes to our system that will make it more intuitive and even more user-friendly. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

We love Tix! user-friendly and great support staff!

Nov 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use...easy to understand.

Cons: None, honestly.

Overall: We at the Miami Childrens Theater were looking for new ticket software company and were recommended Tix by another group. We are glad we signed up! Easy to use with a clear interface.

Recommendations to other buyers: Really like the support staff . I am not the most tech savvy person in the world and they explianed things very clearly. Once I learned the system - I would now say it's a breeze.

Vendor Response

by Tix on December 12, 2016

Tim, thank you for your review! Its nice to know that you've found our interface easy to work with and that our staff has exceeded your expectations! We do our best to answer every question in the clearest way possible and we never mind taking the time to break down our explanations so you can better understand how our system works.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Tix online ticketing solution should be your first and last stop in ticket sales.

Sep 23, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: System administration is easy

User interface is clean and intuitive

Box Office and Online sales process is a piece of cake

Customer support is top notch

Reporting is extensive

Fees are extremely reasonable

Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product, and are always trying to make things better. Any of my "cons" would be very minimal - and may already be getting addressed for future development.

We reviewed many Box Office Management solutions before selecting Tix. For our requirements - Tix fits the bill. You will not be sorry if you choose Tix as your Box Office management solution. It can do all that most people need, and more. In my humble opinion it's the best option out there for budget conscious promoters/venues - but still offering best of breed features. If budget isn't an issue for you - use Tix anyway. It will likely still meet or exceed your needs, and allow you to save a little money in the process.

Its a learning curve

Mar 19, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!

Vendor Response

by Tix on March 19, 2015

Robyn, we try to make our system as easy as possible to navigate through, so we certainly appreciate your feedback. Our system does feature an online Help section that includes video tutorials and access to our Knowledge Base. Please do not hesitate to call or email if I can be of any assistance to you.

Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233

I always get the answer and instruction that I need from a friendly staff.

Sep 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.

Cons: Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.

Overall: Simplicity of use, affordable price and consistent tech support.

Perfect solution for our community theater

Jun 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.

Cons: Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.

Overall: We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!

Vendor Response

by Tix on June 17, 2016

Thank you for taking the time to provide your feedback, Evan. We're happy to hear that our system has made your event setup process a breeze. We strive to provide the most user friendly, affordable ticketing option possible for non-profits, so thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

NMTA Annual Event Tix Review

Jun 30, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great!

Cons: Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets.

Overall: This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.

Vendor Response

by Tix on December 12, 2016

Jacob, we're glad to hear you chose us as your first ticketing system! We do out best to make our product available to organizations big and small, so its nice to hear we've met your needs. Through the use of ticket barcodes and our proprietary TixScan app, we may be able to speed up and simplify the check-in process for your next event. When its time to start setting up your next event, feel free to contact Iris with any questions about guest check-in or ticket scanning.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Tix Review

Mar 22, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise. I would like to see more youtube videos how to operate analytic for Tix. I don't use the analytics that often and could refer to a youtube video to refresh my memory. The report I use most often is pulling concert attendees and inserting their email address into MailChimp.

Also wish there was a way customers could download dates to their calendar when purchasing tickets.

Vendor Response

by Tix on December 12, 2016

Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Tix gives us real-time event information, and an easy online ticketing solution for our patrons.

Feb 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.

Vendor Response

by Tix on March 29, 2016

Sherry, we are so glad to know that using our system has allowed you to run your box office more efficiently. We value you as a client and appreciate your business.

Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Tix: Great service!

Jul 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Very happy with Tix. Our account manager, Steve, is incredibly helpful - and very patient. Our company has not had a comprehensive ticketing system before so it's been a steep learning curve. Steve has guided us step by step. He has helped us to tailor the system to our needs, and even has had his programmers customize elements.

Vendor Response

by Tix on December 12, 2016

David, we're glad Steve has helped make Tix everything you need it to be! We do our best to help new clients get comfortable with the system so they can get the most out of our programs and reports. We're always happy to go above and beyond to add functionality for our clients and will continue to strive to meet your organization's needs.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

A great product.

May 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The only complaint I have had is from my customers is they find the task of recovering thier password to be too difficult. I understand the method that is being used and the reason for having it done in a more secured fashion.

The only complaint I get from our box office people is the difficulty of making changes to a customer order. It seems that when you are trying to make a change to an order it can be awkward where you end up having to start all over. I would like to see an easier way in which changes can be made.

Also recently we have run into situations where a customer has purchased through Tix for a different venue and are unable to order tickets thru us because they have the same email address.

Please don't consider the above as complaints but suggestions. I think it's a great program and fantastic customer service. I would recommend Tix without any reservation. Thanks for all your hard work in continuing to make this such a great program to use.

Excellent ticketing software for setting up events and managing ticket sales

Oct 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Once you gain familiarity with the software, it is easy to set up events on your own and manage the entire ticket process. I have been using the software for the past three years for the Westside Ballet of Santa Monica's two annual productions. It is very easy to use as an event manager and the customer service response when I have questions is prompt and helpful. The ticket production is efficient. There is helpful information on the site that allows you to figure out how to do many transactions.

The only negatives that we receive from customers buying tickets is that sometimes, there are difficulties with credit card processing or they have problems entering account information.

Vendor Response

by Tix on January 23, 2016

Judith, we are happy to hear that you've used Tix to easily manage your events over the past few years. We appreciate your business and are here to help you or your patrons with any questions about the ticket purchasing process.

Silvia Mahoney | Tix

Customer Service ROCKS!

Jun 02, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: My husband and I have been producing an event for over 15 years and have always conducted business via telephone, mail, spreadsheets, etc and never anything online. We finally decided it was time and hopefully alleviate some of the headaches with such an antiquated process.

We were a nervous wreck when our tickets officially went on sale. We had tons of last minute questions/concerns. Our rep answered everything immediately (calmly) and took us through any steps needed. I think we probably called her at least 5 times the night before the tickets went on sale. She even stepped in to do the work on our event management page when she could hear the concern and frustration in my voice. Our Rep went above and beyond.

Vendor Response

by Tix on December 12, 2016

Terri, we're glad you chose us to support your first online sale! We strive to provide the best service and support possible, so its nice to know you feel taken care of.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

This has made running a theater and selling tickets on-line so much easier!

May 02, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Tix has been a great addition to my business. I was searching for a company that would allow me to use my own credit card processing while still allowing me to have all the benefits of a ticketing software. Once I got the hang of the software it has been really easy to use and if I ever have a problem or issue I can call or e-mail my account rep and he helps me fix the situation. I have been extremely happy with this software and I really like the fact I can make adjustments or changes to a show or production on the fly with a computer or a smart phone.

Vendor Response

by Tix on June 17, 2016

Sebastian, we're happy to know that our system has been a great addition to your business and that we've helped facilitate your ticketing process. We're glad that you've gotten comfortable enough with our system to make your own adjustments to your events as you see fit. We pride ourselves on putting the power in your hands, so thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

New Depot Players Love Tix

May 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are a small community theater group and we are always looking for ways to boost our attendance and make it easy for our patrons to see our shows. Tix provides one of the easiest interfaces for ticket purchases we've seen. It is easy to set up and the support has been outstanding. Our account manager make sure we are up and ready for each show. Every issue we've had has been managed and corrected within minutes of being advised. An excellent product and service. Highly recommend to any group looking for convenience and fast service!

Vendor Response

by Tix on June 17, 2016

Terry, thank you for your feedback. We're happy that our system was able to boost your attendance and facilitate an easier purchasing process for your patrons. We pride ourselves on the quality of our customer service, and are glad that you feel satisfied with the level of service and support you've experienced. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Customer service is stellar. We couldn't be happier

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, navigate, personalize and access. Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Cons: There's very little negative I can say about Tix. Beginners might find the wide variety of choices a little intimidating at first, but video tutorials are easy to access and understand, and learning the software goes pretty quickly.

We are extremely pleased with our Tix.com experience!

Apr 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner. It has cut down on the voicemail messages and return phone calls at our Box Office. Our patrons are delighted that they can easily access it and order tickets or renew their memberships at any time convenient for them without going through the Box Office. Whenever we have a question or need assistance, a quick phone call or email to Steve Moore at Tix.com is answered promptly. It is a pleasure dealing with Tix.com.

Vendor Response

by Tix on June 17, 2016

Joan, we appreciate your positive feedback! We're glad we're able to provide you with a donation, membership, and ticketing service that meets all of your needs and makes managing your box office that much easier. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

User-friendly software for both the buyer and backroom administrator.

Apr 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I hadn't used ticketing software as an admin before, so needed guidance from Silvia, our Tix rep, on a fairly regular basis until I became familiar with it. She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion. She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super. We also have some reports and accounting information tailored to our needs (a seasonal festival), which has been great.

Vendor Response

by Tix on June 17, 2016

Thank you for your feedback, Mary. Tix is designed to be easy to learn and use for both ticket buyers and sellers, so we're glad you've had such an overwhelmingly positive experience! Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Great Program-Great Staff

Feb 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using Tix for over 3 years now and couldn't be more pleased. Our business is extremely flexible with our customers and we often have exceptions and changes we need to make in terms of the tickets our customers are buying from the website. The staff at Tix is always really helpful and easy to work with. They also respond extremely fast and regardless of how many times we reach out to them, they are always pleasant and extremely helpful. Their prompt service in return allows us to provide fast service to our customers and we appreciate that. Thanks for all you do!

Vendor Response

by Tix on March 30, 2016

Jacqui, we are glad to know that our responsiveness has allowed you to provide a high service level to your customers. We appreciate your business and look forward to working with you for years to come.

Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Personal interaction with staff is excellent, navigation of site not easy.

Apr 11, 2016
3/5
Overall

2 / 5
Ease of Use

4 / 5
Customer Support

Comments: Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Vendor Response

by Tix on April 11, 2016

Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix.

Silvia Mahoney | Tix, Inc.

Tix is a powerful system that does an excellent job of managing ticket sales

May 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable

Cons: requires login for customers

Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.

Vendor Response

by Tix on June 17, 2016

Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Fantastic Ticketing Services and Personnel!

Mar 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love tix.com! The website is a pleasure, and the customer service is second-to-none. My representative, Steve Moore, has been nothing short of a God-send. He is extremely competent and professional, but, perhaps more importantly, he is patient, and he never loses his cool--even when I barrage him with 5 phone calls in a row with the question I forgot to ask on the previous phone call. Tix.com is the best ticketing service I've ever used, and Mr. Moore is an exceptional asset to the company!

Vendor Response

by Tix on March 30, 2016

Stace, we appreciate the kind words - not only about our system, but about your experience with Steve Moore. We appreciate your enthusiasm about our system and service, and look forward to working with you for years to come!

Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Tix staff is remarkable. The product is complete and simple to use, easy to master.

May 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Customer support set up our event quickly and answered any and all questions. The software has many options and seems to be very complete. The online help tools can walk you through any situation with easy to follow directions. Price was well below other options we researched as well. Certain to use again.

Vendor Response

by Tix on June 17, 2016

Thank you for your feedback, Kathryn. We pride ourselves on providing top notch customer service, so we're happy to hear you're more than satisfied with the interactions you've had with our staff! Our system is specifically designed to put the options and resources you need directly in your hands. We're glad you were able to use our Knowledge Base and tutorials to help boost your experience. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Our non-profit children's theater just started using .tix and are thrilled with our experience.

Apr 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As we introduced a new ticketing system to our customers, my staff, volunteers and I had a great experience. From starting with set up of our own seating chart to merchant services to advanced purchases for our parents, .tix guided us through making sure we understood it all. Come show time our ticket booth was calm and smoother than it ever had been before!

Vendor Response

by Tix on June 17, 2016

Shanda, we're happy to know that our system helped your ticket booth run smoother than ever before! Our team does their best to make sure you understand every component needed to get your events up and running in the system, and we try to go above and beyond to provide you with the best experience possible- every time. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

The Clermont Performing Arts Center is a multiple theater venue that operates fantastically with TIX

Feb 25, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The customer service has always been fantastic. The agent assigned to our account always goes above and beyond to ensure that our expectations are exceeded and in a timely manner.

The operations of the program are very user friendly, but with any program there are always things that you as the customer would like to see improved. Though only being a customer for 6 months, team has worked with me to conquer any challenges I may have.

Vendor Response

by Tix on March 30, 2016

Christopher, we value your business and welcome any feedback you may have about how we can improve our system. Feel free to email me directly with your suggestions: silvia.mahoney@tix.com.

Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Great Customer Service!

Jan 06, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using TIX, Inc. since 2006. Sergio and Robert worked diligently to set us up and to make adjustments to their product to meet our needs. Silvia is also excellent to work with and, as our organization is somewhat "out of the box", they all make our requests seem perfectly routine. The turn-around time is spot on. The program is rarely out of service and is frequently being improved. I have recommended this service to many other organizations and will continue to do so. Great job, TIX!

Vendor Response

by Tix on January 19, 2016

Joslyn, we have enjoyed working with you and your team for so many years. Thank you for all of the recommendations you have given over the years...and thank you for choosing Tix!

Silvia Mahoney | Tix

Dependable Technology and Great Customer Support

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cost, Support, Ease of use, dependability

Cons: Older User Interface

Overall: I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Oconee Performing Arts Society

Mar 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: love this product! Very easy to learn program and great assistance available when needed. We have a few program/report updates that we would like to see in the future that would make 'tracking ticket sales' more accurate for us but still very satisfied with Tix!

Vendor Response

by Tix on December 12, 2016

Christine, we're happy to hear that using Tix has been an easy and pleasant experience for you. We're working on some exciting changes to our system that will allow us to build on our existing reports and programs. We welcome any suggestions on how to improve our system, so never hesitate to contact your Account Manager directly about any new features you'd like to see!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Thank you

Mar 14, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: From the my first experience with tix, I have been beyond pleased. The customer service is excellent, and I am particularly impressed with how easy our rep, Iris, is to get a hold of, and how patient she is. I have never had an issue that couldn't be resolved. Our ticket sales have increased since we switched to this service, and we will continue to use it and recommend it to our colleagues. The website itself is easy to use.

Vendor Response

by Tix on April 14, 2016

Emmett, thank you for taking the time to send us your feedback. We love hearing that your ticket sales have increased since switching to our system. It's why we do what we do...thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Customer Service, etc.

Feb 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love this product that Tix.com has. I've been using it since 2007 when I began this position here at Lynn University. I love to have control more and more of the program. It is user friendly for me and my whole staff. I have to train students and they are wonderful following my direction. The program is easy to learn and execute. The staff at Tix are always very helpful and patient with the explanation of problems that come up.

Vendor Response

by Tix on January 21, 2016

Angela, we are so glad that you and your staff find our system easy to learn and use. We appreciate your business and look forward to working with you for many more years to come. Thank you for choosing Tix!

Silvia Mahoney | Tix

TIX ticketing system

Aug 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As the administrator of the TIX ticketing system it has been my experince that with the ease of use and the level of customer service they provide we rate the product with 5 stars! As I bring on new ticket agents to use the system it is very user friendly and easy to learn in less than 5 minutes. Making changes to the system to modify events is easy and the reports that are provided give as much or little detail information as needed. When we had any issue at all the customer service staff was able to resolve in a timely manner without any delays. I would recommend this ticket system over others for both the ease of use and the customer service.

On Line ticket sales

May 27, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!

Friendly software, quick and easy

Oct 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Generally the software is easy to use and provide detail information .

However, sometimes the spreadsheets are too wide for viewing on smaller monitors without scrolling.

Vendor Response

by Tix on January 18, 2016

Gloria, we value your business and appreciate your feedback. The good majority of our reports can be customized to display only those columns of information that you wish to see. Reformatting the reports in this manner will help you keep the width to a minimum and eliminate the need for scrolling. If you have any questions about how to do this, please reach out to our our Support team at (800) 504-4849 Option 3. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Dec 05, 2016
3/5
Overall

We started using TIX in 2005 - and have used it for our large concert events every year since.

May 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use TIX to sell e-tickets that our customers can print on their own printers following their on-line purchases. Our customers like being able to purchase/print their own tickets 24 hours a day. The Reports sections provides us complete details of all purchases. We have never experienced an error in the sales of our tickets; the bar-code scanning provides us additional information/control. When we have questions, the staff at TIX has always responded promptly and courteously! The fees charged by TIX are reasonable and fully-explained. We have always recommended TIX without reservation to anyone that asks us.

TIX.COM is the best !

Jun 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of set up and maintainence

Overall: Mostly thanks to Steve Moore the help and support for tix.com has been top notch...he's smart and doesn't seem to mind that I'm not !

Vendor Response

by Tix on June 17, 2016

Bob, thank you for your feedback. We pride ourselves on providing our clients with the highest level of service, and we're glad that Steve has been able to do just that! Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

We find TIX to be super to work with!

Mar 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have worked with Tix software for many years and find them to be very responsive to requests for service. They have helped us with special situations and been generous with their time and expertise in support of the service they provide. We would recommend Tix to others as its been an easy system for us to use and we are happy with them.

Vendor Response

by Tix on April 22, 2016

Alan, thank you for taking the time to share your feedback. We pride ourselves on providing our clients with a high service level, and look forward to working with you for many more years to come. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Pretty good and fairly easy to use. Customer service is amazing!

Sep 08, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The system is pretty easy to use and navigate. I struggle to find certain things that I only need to change or update occasionally, like updating ticket quantities. Whenever i get stuck, my contact Adam Hettinger ALWAYS helped me figure things out.

My event needed the ability to allow ticket purchasers to put tickets in other people's name, so that functionality was added by creating a custom survey for us. I used this survey to get the list of my ticket buyers, but found it didn't contain every piece of information on them. I had to download a separate report with their contact info, address, etc.