# Tix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tix the right Ticketing solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9322/Tix/reviews --- Tix 4.8 (193) [View alternatives](https://www.capterra.com/p/9322/Tix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Tix Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KS Katrina S PresidentEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future“ September 25, 2025 Namratha C Product ownerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Outdated hardware integration, like clunky credit card swipers instead of scanners, hampers check-in“ February 27, 2026 SN Susan N OwnerEntertainment, Self-employedUsed the software for: More than 2 years. “For the most part, I like the ease in setting up an event and the report functions. If there is information I need, I can usually find a report that.“ September 20, 2025 RJ Rhonda J Boxoffice CoordinatorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Not being ablevto set up our own seating charts. And not being able to delete ones we no longer used.“ September 19, 2025 AD Alex D PRESIDENTEntertainment, Self-employedUsed the software for: 1-2 years. “Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work.“ September 19, 2025 LF Logan F Director of ArtsReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “They seem to have trouble logging in and selecting performances on their own.“ September 25, 2025 FB Frank B Box Office ManagerEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support is wonderful and helpful and immediately responsive. Whenever I find a bug or ask for a feature enhancement, my requests and feedback are taken seriously and almost always addressed quickly.“ September 18, 2025 CC Connie C Box Office VolunteePerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service via a phone call to our service manager takes a while.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product owner Information Technology and Services Used the software for: 1-2 years ### "Reliable Ticketing and Stellar Support" February 27, 2026 4.0 reliable core tools ,responsive reps ,unbeatable for the price, ideal for theater or mid-sized venue Pros Best for ticket reservation barcode scanning for seamless check-in and reliable for high-volume sale Cons Outdated hardware integration, like clunky credit card swipers instead of scanners, hampers check-in Review Source AD Alex D. PRESIDENT Entertainment Used the software for: 1-2 years ### "A Reliable and Solid Platform with Great Potential" September 19, 2025 4.0 Pros As an event promoter and ticket seller, I've found Tix.com to be an excellent solution for handling all my basic needs. The platform offers great value for the money, providing a robust set of tools without a prohibitive cost. One of the standout features is the customer service; the support team is consistently responsive, knowledgeable, and genuinely helpful, which makes a significant difference when issues arise. While Tix.com effectively serves its core purpose, there is considerable space for improvement, particularly concerning structural design and data entry. Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work. These improvements would make the system not just functional, but truly convenient and efficient for users managing multiple events. Overall, Tix.com is a dependable and affordable ticketing platform backed by excellent support. Cons the least-liked aspect of Tix.com is the amount of manual work required for data entry and structural configuration, especially when dealing with specific ticketing scenarios. Having to manually block off the majority of a large venue for a small ticket allotment is a key example of a process that could be improved with more convenient features to eliminate unwanted labor. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) I didn't like my old system. Very simple answer Review Source Response from Tix October 19, 2025 Alex, thank you for your detailed feedback! We're thrilled to hear that Tix.com has been a reliable and cost-effective solution for your organization, and we truly appreciate your recognition of our support team — we take great pride in maintaining a high service level. We also sincerely appreciate you highlighting areas where we can do better. While it can be difficult to automate processes for more complex ticketing scenarios, we continue to do what we can to improve efficiency. Thanks for choosing Tix! Silvia Mahoney Tix, Inc. HB Hayden B. Accountant Construction Used the software for: 1-2 years ### "Does good job" June 30, 2026 5.0 We use it to sell tickets for a huge 18-day music festival and some miscellaneous middle school shows. But it does handle the transaction part well enough. I was worried that the payment plan would mess up, but it seems to work properly. It has solved the problem of having parents wait in line for hours buying paper tickets and then giving me headaches. It mostly helps us stay away from these outrageous additional service charges from somewhere else. Pros The guy, from the chat had me watch a video explaining how to do something rather than send me an unhelpful link to an article or something. Of course we can’t charge ourselves fees on all the free comp tickets we give away. We were surprised at how quickly the money goes into our bank accounts, without everything freezing and locking up. Cons The reporting features are really clunky and I have to export three separate reports and then mash them all together to find out what happened. And when somebody wants to move their seat in the reserved seating area I basically have to fully refund them and have them rebuy their entire ticket. When I initially set this up it was very confusing. Review Source MW Mari W. Exec. Director Used the software for: ### "Personal interaction with staff is excellent, navigation of site not easy." April 11, 2016 3.0 Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle. Review Source Response from Tix April 12, 2016 Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix. Silvia Mahoney | Tix, Inc. SL Sam L. Supervisor Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing quality and service " April 23, 2026 5.0 Pros Tix is amazing value for the cost! Definitely extremely user friendly as well with clear concise notification systems. Cons No complaints so far! Everything has been great and customer service has been very efficient! Event ticketing has helped streamline our processes immensely! Review Source Response from Tix April 28, 2026 Sam, thank you for those kind words. We know how important it is for organizations like yours to be able to work efficiently, and we are glad that Tix has been able to help you streamline your processes. We look forward to continuing to provide you with a high service level at a great value! LF Logan F. Director of Arts Religious Institutions Used the software for: 2+ years ### "Great Support!" September 25, 2025 5.0 Solid, runs pretty well for the majority of patrons. I like the rate we pay compared to most other ticketing services I've looked into. Pros I like the staff support. Iris and Patti do a wonderful job helping me solve problems! I also like how simple the software is to use. Cons Sometimes it can take a while to get tickets sorted out for patrons. They seem to have trouble logging in and selecting performances on their own. This tends to be older patrons who generally have difficulty with technology, computers, etc. I often help them on the phone because they can't book tickets. Alternatives considered [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Reason for choosing Tix Price and ease of use. I liked the customer support staff of Tix too! Thanks guys! Review Source Response from Tix October 23, 2025 Logan, thank you so much for your thoughtful feedback! We’re thrilled to hear that you find the software easy to use and that our team has been so helpful—your appreciation means a lot, and we’ll be sure to share your compliments with them. We also understand the challenges some patrons face when navigating online ticketing, especially those less familiar with technology. We appreciate you taking the time to assist them personally—it shows great care for your customers. We’re continually exploring ways to make the purchase process even more intuitive for all patrons and will keep your feedback in mind as we work toward future improvements. It’s wonderful to know that Tix continues to provide solid performance and good value for your organization. Thank you for your continued partnership! Thank you for choosing Tix! Silvia Mahoney Tix, Inc. ED Eril D. Performer Entertainment Used the software for: 2+ years ### "Tix survey? I don’t know. You asked for this." September 20, 2025 4.0 So far it’s been positive. A few hiccups here and there, but Surgió had been great at helping us and doing it quickly. Pros It’s pretty easy to use and the fees are reasonable. If I do have an issue I can call and someone gets back to me pretty quick. Cons I wish when people bought tickets it said “tax” instead fees. We often get people calling to see if they can order the tickets over the phone to avoid the “fees” and I have to explain that it’s tax. It’s more work for me but I also think it makes us look bad because “fees” are pretty shady. I don’t want people thinking we’re charging more just because. Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) We used vendini, that sent available as an option. Vendini was terrible and they were doing some sort of rebranding into a new product. It looked like the new product was going to be even worse than Vendini so we thought it was a good time to jump. Review Source Response from Tix October 21, 2025 Thank you for the thoughtful feedback— we're glad to hear that the system has been easy to use and that you've received quick, helpful support from our team! We understand your point about the all-in-one "fees" label. We know how important it is to communicate clearly with your customers, and to provide you the tools to work efficiently. The ability for our clients to add their own fees and label them accordingly is something that is on our roadmap; that functionality should allay any confusion as to what are fees versus what are taxes. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. CW Collin W. General Manager Entertainment Used the software for: 2+ years ### "The Perfect Ticketing Software for Smaller Venues!" September 19, 2025 5.0 Overall a very good experience in the 4+ years I have used TIX. Their customer service is top notch. The pricing is very reasonable and it works well for our smaller venue! If a few key features could be added, it would be phenomenal! Pros Tix is a great ticketing service for our smaller venue! I switched over our 300 seat venue to TIX back in 2021 and am more than pleased! The event management functionality is great, as it is very simple to add and create new events, set templates, and quickly duplicate events that are repeated. The cost is very reasonable and I feel is quite a good value for a smaller venue without a huge budget. It is simple to use, with very little issues. Overall, very solid! Cons What I like the least is the lack of a few key features that other ticketing companies have such as the ability to sell gift cards. I wish the emailing platform was a little more diverse as I feel the template is a but stagnant. The website itself doesn't have a great UI and can be a bit clunky on mobile. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tix Better Pricing Email Blast capability Great Customer Service Seemed to be a great fit for smaller venues. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Vendini went "out of business" and was switching over to AudienceView and I did not like the newer platform. Review Source Response from Tix October 19, 2025 Collin, we appreciate your thoughtful feedback! We're glad that you’ve had a positive experience with Tix over the past four years. Know that we hear you on the areas where we can improve. Many of our system enhancements are driven by suggestions from our users, and we will certainly pass along your comments about adding gift card functionality, enhancing our email offerings, and updating our mobile UI. Thank you again for choosing Tix - we’re committed to making your Tix experience even better in the future! Silvia Mahoney Tix, Inc. MB Maria B. Box Office and Group Sales Manager Entertainment Used the software for: 2+ years ### "Highly Recommend!" September 25, 2025 5.0 Having moved through three ticketing systems in three years, Tix is by far the best and perfect for our needs. Pros Tix is super easy to learn both from a selling and from a management perspective and their training videos and articles are very helpful! Tix Support provides quick responses to issues and were fantastic collaborators during customer data migration & resolving challenges. They have been an enormous help managing fake accounts and overall security of customer information. Events and Packages are straight forward to create and manage and fees are quite reasonable. Cons We love the pre-formatted reports and ability to customize but at times it can be hard to customize to our exact desired outcome. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing Tix Functionality, pricing, reporting, CRM, ability to create packages Review Source Response from Tix October 23, 2025 Maria, thank you so much for your wonderful feedback! We’re thrilled to hear that Tix has been a great fit for your organization and that you’ve found the platform easy to learn and manage. It’s great to know our training resources, reporting tools, and support team have all contributed to a smooth experience—especially during your data migration and security management. We’ll be sure to share your kind words with our support staff! We also appreciate your comments about report customization. We understand how valuable it is to have full flexibility when analyzing your data, and feedback like yours helps us continue improving those capabilities. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. KS Katrina S. President Entertainment Used the software for: 2+ years ### "Strong Solution for Mid-Sized Theatre" September 25, 2025 4.0 Overall, Marietta Theatre Company is happy with Tix's offering and service. The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future Pros Strong reporting capabilities. Iris is a very helpful with customer service. The system is intuitive and fairly easy to learn, with plenty of guidance, as needed. Cons Inability to sell gift certificates and for customers to exchange their own seats online (with or without a fee). Having to log in to purchase is also not ideal. Alternatives considered [AXS2LMS](https://www.capterra.com/p/191530/AXS2LMS/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reason for choosing Tix Seemed more suitable for a growing nonprofit offering a full season and individual tickets, rather than concerts or one-off events Review Source Response from Tix October 23, 2025 Katrina, thank you for taking the time to share your feedback! We’re delighted to hear that you find Tix’s reporting tools strong, the system intuitive, and our support team helpful. We’ll be sure to pass along your kind words to your Account Manager! We also appreciate your suggestions regarding gift certificates, online ticket exchanges, and guest checkout options. We understand how those features could make the experience even smoother for both your team and your patrons. We’re so glad to hear that Tix has been a great fit for Marietta Theatre Company. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. DE Danila E. Banquets and Events Manager Entertainment Used the software for: 2+ years ### "Ticketing made easy. " September 23, 2025 5.0 Overall, I am pleased with the value for the money. The ease of printing reports and eliminating column not needed. Pros The simplicity of the system and the support when needed is always available. I also like being able to make necessary changes without any issues. Cons Ability to detect fraudulent activity and add more protection for the end user. It would be nice if when pulling up a seat chart to purchase ticket that the back-end user could see how purchase a specific seat without having to go back to seat management. Review Source Response from Tix October 22, 2025 Danila, thank you for your feedback! We're glad to hear you appreciate the ease of using the system, and the availability of support when needed. It’s also great to know that the reporting tools are working well for you and helping streamline your workflow. We also appreciate you bringing up your concerns about fraud detection. We'll be reaching out to discuss some strategies you can use to help combat fraudulent activity. Thanks for choosing Tix! Silvia Mahoney Tix, Inc. TW Thomas W. Director Entertainment Used the software for: 2+ years ### "Optimal service and satisfaction." September 18, 2025 5.0 Tix does everything we need from a ticketing service. They're responsive and have always been priced well. Pros Their response in addressing every question, concern or issue has always been prompt and thorough. They're like that teacher who lived by 'there's no dumb question'. Also, we are not locked into a contract. We keep their service because they are very good at this, and we've never had an issue that would cause us to consider anyone else. Cons I don't really have a complaint. They're in a different time zone than us, so I have, on occasion had to wait before giving them a phone call. Review Source Response from Tix October 19, 2025 Thomas, thank you for the great feedback! We're glad to hear that Tix meets all your ticketing needs, and that you've found our team responsive and our pricing fair. We will continue to provide our clients with a reliable ticketing platform at a good value. We appreciate your business! Thanks for choosing Tix! Silvia Mahoney Tix, Inc. MB MaryEllen B. Treasurer & CFO Sports Used the software for: 1-2 years ### "Tix.com has been a Game Changer for us..." June 25, 2022 5.0 Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. \[SENSITIVE CONTENT\]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before. Pros Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports. Cons Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus. Reason for choosing Tix No other product had the ease of implementation (quick to set up, quick to learn), combined with great customer service. \[SENSITIVE CONTENT\], our Tix Account Manager, is a major, major reason that Tix.com has been such a success for us. When I call, she answers the phone. When I am in trouble, she helps. When I screw stuff up, she fixes it or helps me understand what needs to be done. Other products leave you on your own, or assume you have a dedicated person to manage ticketing. For me, ticketing is one tiny slice of what I do. Tix.com is quick, easy and intuitive, and has awesome, helpful people like Iris...all of these features are CRITICAL for our organization. Review Source MT Monica T. Box office Manager Events Services Used the software for: 2+ years ### "Tix is a great partner for our venue" May 19, 2022 5.0 The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price. Pros Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront. Cons Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately \[SENSITIVE CONTENT\] is always happy to make changes for us. Review Source CM Curt M. President Entertainment Used the software for: 2+ years ### "Fantastic Ticketing Company" March 28, 2024 5.0 Pros I have used Tix for over 10 years and can't tell you how much I appreciate their staff and excellent system. They are simply great, ytheir customer support is amazing, and their system has worked fantastic and reliably for me for years. Cons No cons. They are a great and reliable service. Review Source SV Shadoe V. Coor. Center for Performing Arts Fine Art Used the software for: 6-12 months ### "Thoroughly enjoy tix!" June 20, 2022 5.0 My overall experience with TIX has been a great one and Iris has been a wonderful human to work with. Pros User friendly and ease of use and customizability to fit our needs. Cons I don't have any cons for tix at this time. Reason for choosing Tix The ability to customize tix.com to fit our needs coupled with the affordability and use of data analytics. Review Source JE Jennifer E. Data Systems Coordinator Religious Institutions Used the software for: Less than 6 months ### "TIX is the answer we needed--Great support and patron experience" October 13, 2016 5.0 We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day! Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase. TIX is exactly what we were looking for. Pros Patron experience is excellent. Help library is great. Customer support is excellent. Cons Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved. Review Source Response from Tix December 13, 2016 Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. ED Erik D. Mentalist Entertainment Used the software for: 2+ years ### "Easy to Use" February 7, 2023 5.0 Pros We wanted a ticketing software that was easy to use for us and our guests and Tix has been great so far. Cons How the group rates are set up is a little funky. Review Source AG Alan G. Box Office Manager Used the software for: ### "Great ticket company and excellent customer service." April 22, 2016 5.0 PROS- -24/7 support and customer service -low fees -free setup, no long tern contract or start up fees and no hidden fees -offers a variety of options to help build business -customers have chance to choose their own seats/tickets via real time seating chart on line -easy and wonderful to work with, very accommodating and go above and beyond -able to customize floor plans and seating options to fit arena with a variety of seating layouts -offer general admission and reserved seating options -able to offer options such as pre sale codes, discount codes, and surveys CONS- None, totally satisfied In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system. We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack. We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service. We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with. Review Source Response from Tix June 17, 2016 Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come! Silvia Mahoney | Tix, Inc. SH Steven H. Theatre Manager Education Management Used the software for: 1-2 years ### "Fantastic Software!" December 16, 2022 5.0 Pros Fantastic Software. It works perfectly for us. Cons This ticket software is perfect for what we use it for. Review Source KH Katie H. Development Technician Environmental Services Used the software for: 1-2 years ### "Tix Review" August 30, 2022 5.0 I had a great experience using Tix, and I am very thankful for all the help I received from our \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] was very knowledgeable about Tix, and she was incredibly helpful during the process of setting up our account, creating our events, and generating reports. Her prompt responses to questions were greatly appreciated! Pros The Tix software is fairly simple and easy to use. Cons The software was easy to use, and I don't have any recommendations for improvement. Review Source JB Janice B. Owner/Artistic Director Used the software for: 2+ years ### "Annual June Dance Performances" June 18, 2016 5.0 Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time. Pros Ease of ticket sales. Nice reports to confirm profit and ticket sales. Cons Since I only use the program once every 6 months, I forget how to navigate the program. Thanks to customer service I manage. Review Source Response from Tix December 13, 2016 Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. MD Michael D. President Used the software for: ### "Tix Review" March 23, 2015 5.0 Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise. I would like to see more youtube videos how to operate analytic for Tix. I don't use the analytics that often and could refer to a youtube video to refresh my memory. The report I use most often is pulling concert attendees and inserting their email address into MailChimp. Also wish there was a way customers could download dates to their calendar when purchasing tickets. Review Source Response from Tix December 12, 2016 Michael, thank you for your review. We're glad Patti has been such a big help to your organization. Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection. If there's a specific topic you'd like to see covered, just let us know! As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. KS Krista S. Special Events Coordinator Used the software for: ### "Great experience with Tix" February 11, 2016 5.0 Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management. I find the layout of Tix to be difficult to learn from the back end, and still find myself searching for certain functions even after using it for two events now. This could be more user friendly/intuitive for those who aren't used to these type of systems. Love all the different options with Tix, with so many variables for surveys, donations, coupon codes, etc. There is so much you can do with your event which is very helpful for complex events. Overall very happy with Tix and glad we chose to go with them again for our second event. Review Source Response from Tix February 17, 2016 Krista, we are very happy to hear that your experience with our system and our team has been so positive. We are working on some changes to our system that will make it more intuitive and even more user-friendly. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. JH Jon H. Producer Used the software for: ### "Tix online ticketing solution should be your first and last stop in ticket sales." September 23, 2015 4.0 System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product, and are always trying to make things better. Any of my "cons" would be very minimal - and may already be getting addressed for future development. We reviewed many Box Office Management solutions before selecting Tix. For our requirements - Tix fits the bill. You will not be sorry if you choose Tix as your Box Office management solution. It can do all that most people need, and more. In my humble opinion it's the best option out there for budget conscious promoters/venues - but still offering best of breed features. If budget isn't an issue for you - use Tix anyway. It will likely still meet or exceed your needs, and allow you to save a little money in the process. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.