# Tix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tix the right Ticketing solution for you? Explore 192 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9322/Tix/reviews --- Tix 4.8 (192) [View alternatives](https://www.capterra.com/p/9322/Tix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tix Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KS Katrina S PresidentEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future“ September 25, 2025 Namratha C Product ownerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Outdated hardware integration, like clunky credit card swipers instead of scanners, hampers check-in“ February 27, 2026 SN Susan N OwnerEntertainment, Self-employedUsed the software for: More than 2 years. “For the most part, I like the ease in setting up an event and the report functions. If there is information I need, I can usually find a report that.“ September 20, 2025 RJ Rhonda J Boxoffice CoordinatorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Not being ablevto set up our own seating charts. And not being able to delete ones we no longer used.“ September 19, 2025 AD Alex D PRESIDENTEntertainment, Self-employedUsed the software for: 1-2 years. “Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work.“ September 19, 2025 LF Logan F Director of ArtsReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “They seem to have trouble logging in and selecting performances on their own.“ September 25, 2025 FB Frank B Box Office ManagerEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support is wonderful and helpful and immediately responsive. Whenever I find a bug or ask for a feature enhancement, my requests and feedback are taken seriously and almost always addressed quickly.“ September 18, 2025 CC Connie C Box Office VolunteePerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “Customer service via a phone call to our service manager takes a while.“ September 18, 2025 ## Showing most helpful reviews Showing 1-25 of 192 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product owner Information Technology and Services Used the software for: 1-2 years ### "Reliable Ticketing and Stellar Support" February 27, 2026 4.0 reliable core tools ,responsive reps ,unbeatable for the price, ideal for theater or mid-sized venue Pros Best for ticket reservation barcode scanning for seamless check-in and reliable for high-volume sale Cons Outdated hardware integration, like clunky credit card swipers instead of scanners, hampers check-in Review Source AD Alex D. PRESIDENT Entertainment Used the software for: 1-2 years ### "A Reliable and Solid Platform with Great Potential" September 19, 2025 4.0 Pros As an event promoter and ticket seller, I've found Tix.com to be an excellent solution for handling all my basic needs. The platform offers great value for the money, providing a robust set of tools without a prohibitive cost. One of the standout features is the customer service; the support team is consistently responsive, knowledgeable, and genuinely helpful, which makes a significant difference when issues arise. While Tix.com effectively serves its core purpose, there is considerable space for improvement, particularly concerning structural design and data entry. Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work. These improvements would make the system not just functional, but truly convenient and efficient for users managing multiple events. Overall, Tix.com is a dependable and affordable ticketing platform backed by excellent support. Cons the least-liked aspect of Tix.com is the amount of manual work required for data entry and structural configuration, especially when dealing with specific ticketing scenarios. Having to manually block off the majority of a large venue for a small ticket allotment is a key example of a process that could be improved with more convenient features to eliminate unwanted labor. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) I didn't like my old system. Very simple answer Review Source Response from Tix October 19, 2025 Alex, thank you for your detailed feedback! We're thrilled to hear that Tix.com has been a reliable and cost-effective solution for your organization, and we truly appreciate your recognition of our support team — we take great pride in maintaining a high service level. We also sincerely appreciate you highlighting areas where we can do better. While it can be difficult to automate processes for more complex ticketing scenarios, we continue to do what we can to improve efficiency. Thanks for choosing Tix! Silvia Mahoney Tix, Inc. SL Sam L. Supervisor Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing quality and service " April 23, 2026 5.0 Pros Tix is amazing value for the cost! Definitely extremely user friendly as well with clear concise notification systems. Cons No complaints so far! Everything has been great and customer service has been very efficient! Event ticketing has helped streamline our processes immensely! Review Source Response from Tix April 28, 2026 Sam, thank you for those kind words. We know how important it is for organizations like yours to be able to work efficiently, and we are glad that Tix has been able to help you streamline your processes. We look forward to continuing to provide you with a high service level at a great value! MW Mari W. Exec. Director Used the software for: ### "Personal interaction with staff is excellent, navigation of site not easy." April 11, 2016 3.0 Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle. Review Source Response from Tix April 12, 2016 Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix. Silvia Mahoney | Tix, Inc. LF Logan F. Director of Arts Religious Institutions Used the software for: 2+ years ### "Great Support!" September 25, 2025 5.0 Solid, runs pretty well for the majority of patrons. I like the rate we pay compared to most other ticketing services I've looked into. Pros I like the staff support. Iris and Patti do a wonderful job helping me solve problems! I also like how simple the software is to use. Cons Sometimes it can take a while to get tickets sorted out for patrons. They seem to have trouble logging in and selecting performances on their own. This tends to be older patrons who generally have difficulty with technology, computers, etc. I often help them on the phone because they can't book tickets. Alternatives considered [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Reason for choosing Tix Price and ease of use. I liked the customer support staff of Tix too! Thanks guys! Review Source Response from Tix October 23, 2025 Logan, thank you so much for your thoughtful feedback! We’re thrilled to hear that you find the software easy to use and that our team has been so helpful—your appreciation means a lot, and we’ll be sure to share your compliments with them. We also understand the challenges some patrons face when navigating online ticketing, especially those less familiar with technology. We appreciate you taking the time to assist them personally—it shows great care for your customers. We’re continually exploring ways to make the purchase process even more intuitive for all patrons and will keep your feedback in mind as we work toward future improvements. It’s wonderful to know that Tix continues to provide solid performance and good value for your organization. Thank you for your continued partnership! Thank you for choosing Tix! Silvia Mahoney Tix, Inc. MB Maria B. Box Office and Group Sales Manager Entertainment Used the software for: 2+ years ### "Highly Recommend!" September 25, 2025 5.0 Having moved through three ticketing systems in three years, Tix is by far the best and perfect for our needs. Pros Tix is super easy to learn both from a selling and from a management perspective and their training videos and articles are very helpful! Tix Support provides quick responses to issues and were fantastic collaborators during customer data migration & resolving challenges. They have been an enormous help managing fake accounts and overall security of customer information. Events and Packages are straight forward to create and manage and fees are quite reasonable. Cons We love the pre-formatted reports and ability to customize but at times it can be hard to customize to our exact desired outcome. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing Tix Functionality, pricing, reporting, CRM, ability to create packages Review Source Response from Tix October 23, 2025 Maria, thank you so much for your wonderful feedback! We’re thrilled to hear that Tix has been a great fit for your organization and that you’ve found the platform easy to learn and manage. It’s great to know our training resources, reporting tools, and support team have all contributed to a smooth experience—especially during your data migration and security management. We’ll be sure to share your kind words with our support staff! We also appreciate your comments about report customization. We understand how valuable it is to have full flexibility when analyzing your data, and feedback like yours helps us continue improving those capabilities. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. ED Eril D. Performer Entertainment Used the software for: 2+ years ### "Tix survey? I don’t know. You asked for this." September 20, 2025 4.0 So far it’s been positive. A few hiccups here and there, but Surgió had been great at helping us and doing it quickly. Pros It’s pretty easy to use and the fees are reasonable. If I do have an issue I can call and someone gets back to me pretty quick. Cons I wish when people bought tickets it said “tax” instead fees. We often get people calling to see if they can order the tickets over the phone to avoid the “fees” and I have to explain that it’s tax. It’s more work for me but I also think it makes us look bad because “fees” are pretty shady. I don’t want people thinking we’re charging more just because. Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) We used vendini, that sent available as an option. Vendini was terrible and they were doing some sort of rebranding into a new product. It looked like the new product was going to be even worse than Vendini so we thought it was a good time to jump. Review Source Response from Tix October 21, 2025 Thank you for the thoughtful feedback— we're glad to hear that the system has been easy to use and that you've received quick, helpful support from our team! We understand your point about the all-in-one "fees" label. We know how important it is to communicate clearly with your customers, and to provide you the tools to work efficiently. The ability for our clients to add their own fees and label them accordingly is something that is on our roadmap; that functionality should allay any confusion as to what are fees versus what are taxes. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. CW Collin W. General Manager Entertainment Used the software for: 2+ years ### "The Perfect Ticketing Software for Smaller Venues!" September 19, 2025 5.0 Overall a very good experience in the 4+ years I have used TIX. Their customer service is top notch. The pricing is very reasonable and it works well for our smaller venue! If a few key features could be added, it would be phenomenal! Pros Tix is a great ticketing service for our smaller venue! I switched over our 300 seat venue to TIX back in 2021 and am more than pleased! The event management functionality is great, as it is very simple to add and create new events, set templates, and quickly duplicate events that are repeated. The cost is very reasonable and I feel is quite a good value for a smaller venue without a huge budget. It is simple to use, with very little issues. Overall, very solid! Cons What I like the least is the lack of a few key features that other ticketing companies have such as the ability to sell gift cards. I wish the emailing platform was a little more diverse as I feel the template is a but stagnant. The website itself doesn't have a great UI and can be a bit clunky on mobile. Alternatives considered [Etix](https://www.capterra.com/p/9348/Etix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tix Better Pricing Email Blast capability Great Customer Service Seemed to be a great fit for smaller venues. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) Vendini went "out of business" and was switching over to AudienceView and I did not like the newer platform. Review Source Response from Tix October 19, 2025 Collin, we appreciate your thoughtful feedback! We're glad that you’ve had a positive experience with Tix over the past four years. Know that we hear you on the areas where we can improve. Many of our system enhancements are driven by suggestions from our users, and we will certainly pass along your comments about adding gift card functionality, enhancing our email offerings, and updating our mobile UI. Thank you again for choosing Tix - we’re committed to making your Tix experience even better in the future! Silvia Mahoney Tix, Inc. KS Katrina S. President Entertainment Used the software for: 2+ years ### "Strong Solution for Mid-Sized Theatre" September 25, 2025 4.0 Overall, Marietta Theatre Company is happy with Tix's offering and service. The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future Pros Strong reporting capabilities. Iris is a very helpful with customer service. The system is intuitive and fairly easy to learn, with plenty of guidance, as needed. Cons Inability to sell gift certificates and for customers to exchange their own seats online (with or without a fee). Having to log in to purchase is also not ideal. Alternatives considered [AXS2LMS](https://www.capterra.com/p/191530/AXS2LMS/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reason for choosing Tix Seemed more suitable for a growing nonprofit offering a full season and individual tickets, rather than concerts or one-off events Review Source Response from Tix October 23, 2025 Katrina, thank you for taking the time to share your feedback! We’re delighted to hear that you find Tix’s reporting tools strong, the system intuitive, and our support team helpful. We’ll be sure to pass along your kind words to your Account Manager! We also appreciate your suggestions regarding gift certificates, online ticket exchanges, and guest checkout options. We understand how those features could make the experience even smoother for both your team and your patrons. We’re so glad to hear that Tix has been a great fit for Marietta Theatre Company. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. KKM Kerry Kristine M. Admins Team Performing Arts Used the software for: 2+ years ### "Longtime Tix.com Customer Review" September 20, 2025 4.0 We're mostly very happy with the tix.com relationship. Our ticketing fees seem to be less than most and the customer service from your team is really great. Just a few things to tweak above, and we're all GOOD! But we thank you for your support. We love keeping this platform consistent for our fans. Pros Customer Service is ALWAYS readily available and we've had the same rep for a long time now, which is both comforting and helpful. We can always get a quick answer or reply from anyone when we need it. Cons We absolytely HATE being charged the $25 for the disputes that come through especially when they are settled in our favor. We also wish there was a fair way to refund people when they make an accidental duplicate purchase or their card isn't recognized for some reason by the platform. We've had this happen before and it's complicated for us to reconcile. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing Tix I think at the time, the platform was easy to navigate and the ticket fees were the best of the group. Review Source Response from Tix October 22, 2025 Kerry Kristine, thank you for the thoughtful and honest feedback—we’re so glad to hear that your experience with our customer service has been positive, and that having a consistent rep has been a helpful part of that. We truly value the relationship we've built with you. We also understand your concerns around dispute fees and the challenges that come with resolving payment issues. These situations can be frustrating, and we’ll make sure your concerns in this are shared with our team. We're grateful for your continued partnership and support. Thanks for choosing Tix! Silvia Mahoney Tix, Inc. CM Christopher M. Senior Lecturer Entertainment Used the software for: 2+ years ### "Highly recommend Tix to all!" September 26, 2025 5.0 Have worked with Tix since 2010 in various institutions; Positive all-round experience, both in Tix customer service and issue resolution; Grade A+. Pros Very user-friendly; every need by administrator is accounted for in the system; Excellent customer service. Cons Not much; Hard to find the best report needed (I just don't use all the reports) but all are valuable. Review Source Response from Tix October 24, 2025 Christopher, thank you so much for your kind words and for being a long-time Tix partner! We’re delighted to hear that you find the system user-friendly and that it meets your administrative needs. We appreciate your feedback about reports—there are a lot of options, and we understand it can take time to find the one that fits best. Our team is always happy to help you identify or customize the right reports for your needs anytime. Thank you again for your trust and partnership over the years. We truly value your continued confidence in Tix and are thrilled to have earned your “Grade A+”! Thank you for choosing Tix! Silvia Mahoney Tix, Inc. cG catherine G. Manager Arts and Crafts Used the software for: 2+ years ### "Good product. " September 25, 2025 4.0 No major problems. Great customer support when / if needed. I have never had issues on the customer end. Pros Donations, paymebts and event funds all in one place. Easy for customers to enter credit card info. Cons Not extremely user friendly at first. Lots of steps and a large Learning curve. But once you get used to it. It’s second nature. Review Source Response from Tix October 23, 2025 Catherine, we’re so glad to hear that having donations, payments, and event revenue all in one place has been convenient, and that your customers have an easy time completing their transactions. We appreciate your honesty about the initial learning curve. We’re always looking for ways to make the setup and onboarding process smoother, and feedback like yours helps guide those improvements. It’s also wonderful to hear that your experience with customer support has been positive and that things have run smoothly for your patrons. Thank you for choosing Tix! Silvia Mahoney Tix, Inc. BB Beatriz B. Marketing Coordinator Gambling & Casinos Used the software for: 2+ years ### "Tix Cares! \*Best ticketing Company...Bar none. " February 20, 2019 5.0 I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you! Pros Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind. Cons Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world! Review Source LC Laura C. Assistant Ticket Office Manager Performing Arts Used the software for: 6-12 months ### "Easy to use, fantastic support!" May 31, 2022 5.0 Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price! Pros Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic! Cons Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions. Alternatives considered [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Review Source JM Jill M. Ticket Office Manager Performing Arts Used the software for: 6-12 months ### "Carpenter Center Review" May 19, 2022 5.0 Excellent. \[SENSITIVE CONTENT\] has input all our patrons into the system and we are ready to try our first online renewal June 1 Pros Easy to build events and your customer support Cons Everything in the transition from Ovation to TIX has been very easy, thanks to \[SENSITIVE CONTENT\]. Review Source CU Carleton U. Treasurer Used the software for: ### "Couldn't be more pleased with Tix, Inc.'s web based Box Office software!" April 5, 2016 5.0 After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use. Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account. As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers. ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer. Thank you Tix, Inc! Carleton Underwood, Treasurer Zanesville Community Theatre, Inc. http://zct.org/box-office/ Review Source Response from Tix June 17, 2016 We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. JG Joan G. Box Office Manager Entertainment Used the software for: 2+ years ### "tix review" January 26, 2023 4.0 been working with for many years. Pros multiple function options that help sort and set up Cons integration with credit card machine. easier understand of email management Review Source DDI Dee Dee I. Director of Ticketing Events Services Used the software for: 2+ years ### "Tix is my go-to ticketing system" February 2, 2023 5.0 I’ve been a tix.com customer for many years now and am impressed how the system continues to grow and expand with the changes in the industry. Plus, as I mentioned below, their customer service is the best. Pros Tix is a very friendly system to use. I like how it has all the features I need for small & mid-size events, yet their customer service treats me as if I’m their largest client. They have the BEST customer service in the industry, hands down. I’ve used them for many different events of all shapes and sized and am consistently happy and impressed. Cons Honestly, the only thing I can come up to complain about is that sometimes tix opens a bunch of windows and I can get confused as to which I’m working in. The good news is that it doesn’t seem to cause any issues. I just close them and start again, no harm, no foul. Review Source DV David V. Co-Executive Producer Entertainment Used the software for: 2+ years ### "Great solution for your event needs!" June 18, 2022 5.0 Tix takes out a lot of headache and small details in setting up your ticketed events. I like it a lot! Pros Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated. Cons I think it just takes some time to figure out how to make any updated changes to a new event without making changes to any previous events from the same venue or same production. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tix Ease of use and time. Review Source DE David E. Supervisor Used the software for: ### "A well layed-out system overall, with great potential." September 29, 2015 4.0 Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests. Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day. Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines. Review Source Response from Tix September 30, 2015 David, we appreciate your comments. We've re-added the ability for you to process ticket exchanges and cancellations. The removal of that option was inadvertent and our apologies for any inconvenience it caused. With respect to after-hours support, we are available 24/7, 365 days a year. We pride ourselves on providing a very high service level, and making sure we're there when our clients need us is of the utmost importance to us. With respect to ticket purchase kiosks and a kiosk interface, we do have them available. We¿ll send you the specs, and purchase information. We really do value your business. If you have any additional questions about our system or would like to obtain information about ways your organization can maximize the use of our software, please let me know. Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233 DF Donna F. Executive assistant Used the software for: 2+ years ### "Love this program. " June 7, 2018 5.0 Pros Customizable for our events and being able to use program on site to sell tickets at the door or in our office. Cons Would like more ticket printer choices. Would also like reporting options to be a little more user friendly. Review Source mT matthew T. owner Restaurants Used the software for: 6-12 months ### "Tix is Fantastic for venues and restaurants" June 17, 2022 5.0 \[SENSITIVE CONTENT\] makes our experience fantastic. She is always there to assist us and educate us. Pros It is easy to navigate and links well with our websites, social media and POS Cons There is nothing we would recommend to change or alter at this time Reason for choosing Tix n/a Review Source CH Cindy H. Used the software for: ### "Great customer service and support!" February 11, 2016 4.0 The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably only using 15% of the functions that you offer and the rest are repetitive. I am a software developer myself so I have a slight idea on what I am talking about :) I want to commend on your customer service rep whose name is Iris. She knows her stuff quite well and she is very good with what she is doing. She is also an effective trainer! Good listener and very clear with her directions. I give her 10 stars! Review Source Response from Tix February 17, 2016 Cindy, thank you for your sharing your thoughts. Many of our system changes and enhancements have come about as a result of feedback like yours. We are currently in the process of making some changes to our system that should consolidate some of our menu options. We are also working on ways of making our Help options more prominent and easier to find. Thank you again for your feedback and thank you for choosing Tix! Silvia Mahoney | Tix, Inc. KE Kari E. Executive Director Music Used the software for: 2+ years ### "TIX.com Review" January 25, 2023 5.0 Very good, I like that I can call and get help any time! Pros Ease of getting tickets to our customers and printing immediaately. Cons Sometimes my printer disconnects to the software. Review Source JO Jacob O. Account Manager Used the software for: Less than 6 months ### "NMTA Annual Event Tix Review" June 30, 2016 5.0 This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns. Pros Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great! Cons Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets. Review Source Response from Tix December 13, 2016 Jacob, we're glad to hear you chose us as your first ticketing system! We do out best to make our product available to organizations big and small, so its nice to hear we've met your needs. Through the use of ticket barcodes and our proprietary TixScan app, we may be able to speed up and simplify the check-in process for your next event. When its time to start setting up your next event, feel free to contact Iris with any questions about guest check-in or ticket scanning. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc. 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