# Page 2 | Tix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Tix the right Event Management solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9322/Tix/reviews

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Tix

4.8 (191)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Tix

## Showing most helpful reviews

Showing 26-50 of 191 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TM

Tom M.  
Artistic Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Service and Customization!"

September 24, 2025

5.0

I LOVE Tix...this is my second company working with Tix...I started with you in 2007 and chose you when I moved to my current company because of how much I liked you from before. We are often approached by other ticket companies wanting us to leave Tix and switch to them, often offering comparable rates...but when we tell them what our needs are that we already have in place with Tix they are unable to meet all of the. Even if they could, I'd still stay loayal to Tix.

Pros

The flexibility and the customization that is available is really wonderful. Also the support is great!

Cons

Occasionally, there are small program glitches when new shows are set up but they are always fixed quickly and often it's an error on our part:)...but this is all very minor.

Review Source

Response from Tix

October 22, 2025

Tom, we’re truly grateful for your loyalty and for choosing to continue working with Tix after all these years. It’s wonderful to hear that our flexibility, customization, and support have made such a positive impact on your experience. We also appreciate your understanding when small issues arise and are glad our team has been able to resolve them quickly. Feedback like yours keeps us motivated to keep improving and delivering the level of service you’ve come to expect. Your continued loyalty means the world to us—especially knowing you’ve chosen to stay with Tix even when other offers come your way. We look forward to many more successful years together! Silvia Mahoney Tix, Inc.

MS

Morgana S.  
Office Manager  
Entertainment  
Used the software for: 2+ years

### "Great experience with Tix"

September 26, 2025

5.0

My training was limited (didn't have enough time with the person I was replacing) so going to my account manager (?) \[sensitive content hidden\] is great - very patient, listens to everything, and helps me resolve my issues. Also, one of the after hours tech support fellows was very understanding (this was some time ago, and I regret not getting his name). He also provided excellent customer service and helped me understand what I had to do to get back on track.

Pros

I'm still learning things about using the system, and \[sensitive content hidden\] was absolutely essential to help me resolve a problem using a new feature that we are including this season. After handling the first ticket exchange, she walked me through the process, step by step, giving me time to write my notes and physically follow her instructions.

Cons

There is so much to learn - I wish I had more time to explore all of the other areas that I am not currently familiar with using.

Review Source

Response from Tix

October 24, 2025

Morgana, thank you for taking the time to share your thoughtful feedback! We’re so glad to hear that your experience with our team has been positive and that your account manager has been such a helpful and patient resource while you learn the system. It’s great to know that the step-by-step guidance made a difference and that our after-hours support team was able to assist you when you needed it most. We understand that there’s a lot to explore within Tix, and we appreciate the time and effort you’re putting into learning the platform. We’re always here to support you—whether it’s walking through new features, offering additional training, or helping you get more comfortable with areas you haven’t yet used. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

SN

Susan N.  
Owner  
Entertainment  
Used the software for: 2+ years

### "I love Tix"

September 20, 2025

5.0

I have been using Tix for several years. I am well informed about changes. When I need help, I get it right away no matter time or day. That's extremely important to me.

Pros

For the most part, I like the ease in setting up an event and the report functions. If there is information I need, I can usually find a report that.

Cons

The tutorials are somewhat overwhelming and hard to follow. Information is presented at a fast pace. It's hard to comprehend, especially if I am making notes. I like to figure things out before calling. That's not always the case.

Review Source

Response from Tix

October 21, 2025

Susan, thank you for sharing your experience—we're glad to hear that you find event setup and reporting straightforward, and that our support team has been responsive whenever you've needed help. It’s great to know that kind of reliability matters to you, and we're proud to be there when it counts. We also appreciate your honest feedback about our help resources. Your insight about pacing and clarity is helpful, and we'll take it into account as we add additional support materials. Thanks again for being a long-time Tix user! Silvia Mahoney Tix, Inc.

RJ

Rhonda J.  
Boxoffice Coordinator  
Entertainment  
Used the software for: 2+ years

### "Great Company and Friendly Staff"

September 19, 2025

4.0

I saw a lot of good changes over the years that we've used TIX. Iris is our TIX support snd she could quickly resolve issues. Good company.

Pros

Quick responses to questions and problem issues. Very good qualified staff to solve problems and offer solutions.

Cons

Not being ablevto set up our own seating charts. And not being able to delete ones we no longer used.

Review Source

Response from Tix

October 21, 2025

Rhonda, thank you for taking the time to give your feedback. We're so glad you've seen positive changes with Tix over the years; the enhancements we make to Tix are designed to let our users work as efficiently as possible. And we'll be sure to pass along your appreciation to your Account Manager —she’ll be thrilled to hear it. We value your business and look forward to continuing to bring success to your events! Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

FB

Frank B.  
Box Office Manager  
Entertainment  
Used the software for: 2+ years

### "We love TIX!"

September 18, 2025

5.0

Really enjoy using the software and find it to be accomodating to our needs as a small community theatre. Easy to use and does exactly what we want.

Pros

This is a great value for the money. Customer support is wonderful and helpful and immediately responsive. Whenever I find a bug or ask for a feature enhancement, my requests and feedback are taken seriously and almost always addressed quickly. I love working with Iris. She's the best!

Cons

I'm unable to access TIX via an API and it's cumbersome to download data via reports. I'd like to be able to create my own reports.

Review Source

Response from Tix

October 17, 2025

Thank you for your feedback, Frank! We are committed to offering a user-friendly and affordable ticketing platform, while maintaining a high level of service. Many of our system improvements are driven by suggestions from users like you, and we’re always eager to hear how we can make Tix even better. Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

DE

Drew E.  
President  
Sports  
Used the software for: 2+ years

### "Highly Recommend TIX"

September 25, 2025

5.0

Tix gets the job done without any hiccups so that I can stay moving show to show. I highly recommend checking them out, you won't regret it.

Pros

It's user friendly interface is awesome! I have used other online ticketing systems in years past as they do not compare to the ease that TIX has going for them. I sell Season Seats to half the venue at my shows and TIX seems to be the only online system that knows how to handle this form of ticketing effortless for me year in and year out.

Cons

I can't think of anything, I know that TIX if I do have any issues is always right there just one phone call away to put me right back in business.

Review Source

Response from Tix

October 24, 2025

Drew, thanks so much for your glowing feedback! We’re thrilled to hear that Tix has made managing your events and season seats so seamless year after year. We’re also glad that our support team has been there for you whenever needed—quick, dependable assistance is something we take great pride in providing. Your recommendation means a lot to us, and we truly appreciate your trust and loyalty. We’re honored to be your ticketing partner and look forward to continuing to support your success! Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

JC

JORDAN C.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Very Happy and Satisfied TIX Affiliate"

September 26, 2025

5.0

Very happy working with \[sensitive content hidden\] - they are the absolute best! Now that we're doing weekly direct deposits, life is stress free haha!

Pros

The easy checkout and excellent customer service, and it takes a minute to learn a Ticketing System, and TIX is the best.

Cons

Love everything about TIX - Our theatre company has been a loyal Tix partner for over a decade now, and very happy.

Review Source

Response from Tix

October 24, 2025

Jordan, thank you so much for your wonderful feedback and for being a loyal Tix partner for over a decade! We’re thrilled to hear that you find the system easy to use and that our checkout process and customer service continue to meet your expectations. It’s also great to know that the move to weekly direct deposits has made things even smoother for you—anything that helps make your operations more stress-free is a win in our book! We value your partnership and look forward to continuing to support your theatre company’s success for many more years to come! Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

RD

Richard D.  
President  
Entertainment  
Used the software for: 2+ years

### "Tix is a great resource for Online ticketing"

September 18, 2025

5.0

I've used Tix as my online ticketing interface to sell tickets to our theater productions. The process is straightforward and works out well for our customers and us.

Pros

The platform is relatively easy to use and my customer service rep is the best. She is tight there to help with anything I need.

Cons

Sometimes it isn't obvious where a function is located, however anytime I get consued or don't know how to do something, my customer service rep helps me out.

Review Source

Response from Tix

October 17, 2025

Richard, thank you so much for your thoughtful feedback! We’re glad to hear that you find the platform easy to use and that you’ve received such great support from our team. It’s also great to know that Tix has worked out so well for you and your customers. We’re proud to partner with you and look forward to continuing to serve you and your audiences! Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

NC

Nick C.  
Executive Producer  
Performing Arts  
Used the software for: 2+ years

### "Best Customer Experience "

September 21, 2025

5.0

Very positive experience. Someone is always available if we have questions. Best bang for your buck. Top shelf!

Pros

Very user friendly. Direct and to the point when we’re creating events and setting up each production.

Cons

Nothing big enough to mention. \[sensitive content hidden\] has been wonderful to work with for the almost 20 years I’ve been a customer.

Switched from

[PayPal](https://www.capterra.com/p/207944/PayPal/)

They were too expensive and took too long to get remittances

Review Source

Response from Tix

October 22, 2025

Nick, we're thrilled to hear that you've found Tix to be user-friendly and straightforward, and it means a lot to know you've had such a positive experience over the years — we're honored to have been part of your journey for so long! It's our goal to continue delivering great value and reliable support, and we're so glad to hear we've done that for you. Thanks for continuing to choose Tix! Silvia Mahoney Tix, Inc.

CC

Connie C.  
Box Office Voluntee  
Performing Arts  
Used the software for: 2+ years

### "Happy with TIX"

September 18, 2025

4.0

I’m happy with TIX software. I appreciate the emails we receive advising of changes and new information.

Pros

Security, Event Management Customer service via email works great Bugs and issues are easy to report and get an answer back.

Cons

Customer service via a phone call to our service manager takes a while. Also I wish we could have 2 different name and emails available in one customer account.

Review Source

Response from Tix

October 19, 2025

Connie, thank you for your feedback! We're glad to hear you're happy with the Tix software and that you find our update emails helpful. Keeping you informed is important to us, and we're always here to support your success. We appreciate having you as a part of the Tix community!

BP

Becky P.  
Box office management  
Performing Arts  
Used the software for: 2+ years

### "Good tech support and programs"

September 19, 2025

5.0

Very satisfied with the staff and eagerness to help with any issues or learning curve. They are very helpful in setting up new pro

Pros

Sergio is the ultimate in technical support. So patient, kind, explains well and also trains me in the program and patient to work with me. Always has a solution to my problems.

Cons

So extremely technical that I can't find the answers to my problems in the help menu. I have to call tech support and get assistance.

Review Source

Response from Tix

October 20, 2025

Becky, thank you for your feedback. We're so glad to hear you've had a positive experience with our team. Supporting you through any challenges along the way is what we're here for. We appreciate your business and look forward to continuing to work with you! Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

SS

Samantha S.  
Event Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great For Group Reimbursement! "

September 25, 2025

5.0

My group has come back to Tix year after year. I've considered other programs but always decided to stick with Tix due to the familiarity and the vast options there are for ticket types.

Pros

Makes it easy for my group to pay us for events we're getting group rates for. My group has been using Tix for some time, so we're familiar with it now as well. I like being able to set times, different ticket types, and prices.

Cons

There is limited ability to personalize the individual website page. Lots of other products make this more involved and a bit more modern. There is a bit of a learning curve, but it's not too bad.

Alternatives considered

[Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)

Reason for choosing Tix

Tix has already been integrated with everything and our group is used to the product.

Review Source

Response from Tix

October 23, 2025

Samantha, thank you for sharing your experience! We’re glad to hear that the platform makes it easy to manage your group events and that the flexibility with ticket types, pricing, and scheduling has been valuable for you. We also appreciate your feedback regarding website page personalization and the initial learning curve. We understand how important it is to have a modern, customizable interface, and input like yours helps us prioritize future updates to make our platform even more flexible and user-friendly. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

DE

Danila E.  
Banquets and Events Manager  
Entertainment  
Used the software for: 2+ years

### "Ticketing made easy. "

September 23, 2025

5.0

Overall, I am pleased with the value for the money. The ease of printing reports and eliminating column not needed.

Pros

The simplicity of the system and the support when needed is always available. I also like being able to make necessary changes without any issues.

Cons

Ability to detect fraudulent activity and add more protection for the end user. It would be nice if when pulling up a seat chart to purchase ticket that the back-end user could see how purchase a specific seat without having to go back to seat management.

Review Source

Response from Tix

October 22, 2025

Danila, thank you for your feedback! We're glad to hear you appreciate the ease of using the system, and the availability of support when needed. It’s also great to know that the reporting tools are working well for you and helping streamline your workflow. We also appreciate you bringing up your concerns about fraud detection. We'll be reaching out to discuss some strategies you can use to help combat fraudulent activity. Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

JS

Jeffrey S.  
Board Member, Treasurer and Office Administrator  
Performing Arts  
Used the software for: 1-2 years

### "Excellent Ticketing Service Provider"

September 18, 2025

5.0

We have been with Tix several years and have profited from their services nicely. Their online ticketing has certainly helped us to stay in business and do well at providing high quality chamber music at an affordable price.

Pros

Service and Price. We are a nonprofit, all volunteer organization. It is great to have such competent and patient support.

Cons

There's not much not to like. One nit is although there are plenty of ways of getting sales data out of Tix, we end up having to transform the data to put it into QuickBooks.

Alternatives considered

[AudienceView Unlimited](https://www.capterra.com/p/84798/AudienceView/)[AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/)

Reason for choosing Tix

Price was near the top of our consideration. We worried that we would get what we paid for. These worries were unfounded.

Review Source

Response from Tix

October 19, 2025

Jeffrey, thank you for taking the time to give us your feedback. We believe that our low service fees result in increased affordability for your ticket buyers and increased attendance for your events. We're honored to play a role in helping you bring high-quality chamber music to your patrons. Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

NM

Neil M.  
President  
Events Services  
Used the software for: Less than 6 months

### "Tix is awesome!"

May 9, 2025

5.0

We were up and running in a half day. We immediately saw our ticket sales take off. I couldn't ask for a better solution.

Pros

It is a wonderful mix of functionality and simplicity. It does everything you need, but is so easy to set-up.

Cons

Haven't had any major issues. We had a few questions, but their support helped us immediately. We had one issue, and they fixed that instantly.

Alternatives considered

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Tix

Tix does everything we needed at a reasonable price.

Review Source

AR

Azadeh R.  
Music lessons  
Music  
Used the software for: 2+ years

### "Easy to use"

September 25, 2025

5.0

It’s easy to set up, our concert is a benefit concert and it takes away from the money we donate. But it keeps all Infos from last concerts

Pros

It’s Easy to manage and set up. It’s easy to navigate through and it holds information from last concerts and details

Cons

I didn’t like having to pay the fee for benefit concerts. All money from our tickets go to cancer research’

Review Source

Response from Tix

October 22, 2025

Azadeh, we’re glad to hear that you find Tix easy to set up and manage, and that having past event information saved has been helpful for your event planning. While we truly appreciate the meaningful work you’re doing and the impact your events make, our fees help cover our costs, and they remain some of the lowest in the industry. In fact, we’ve recently been named a Capterra Best Value software. All that said, we do appreciate you sharing your feedback! Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

TW

Thomas W.  
Director  
Entertainment  
Used the software for: 2+ years

### "Optimal service and satisfaction."

September 18, 2025

5.0

Tix does everything we need from a ticketing service. They're responsive and have always been priced well.

Pros

Their response in addressing every question, concern or issue has always been prompt and thorough. They're like that teacher who lived by 'there's no dumb question'. Also, we are not locked into a contract. We keep their service because they are very good at this, and we've never had an issue that would cause us to consider anyone else.

Cons

I don't really have a complaint. They're in a different time zone than us, so I have, on occasion had to wait before giving them a phone call.

Review Source

Response from Tix

October 19, 2025

Thomas, thank you for the great feedback! We're glad to hear that Tix meets all your ticketing needs, and that you've found our team responsive and our pricing fair. We will continue to provide our clients with a reliable ticketing platform at a good value. We appreciate your business! Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

cG

catherine G.  
Manager  
Arts and Crafts  
Used the software for: 2+ years

### "Good product. "

September 25, 2025

4.0

No major problems. Great customer support when / if needed. I have never had issues on the customer end.

Pros

Donations, paymebts and event funds all in one place. Easy for customers to enter credit card info.

Cons

Not extremely user friendly at first. Lots of steps and a large Learning curve. But once you get used to it. It’s second nature.

Review Source

Response from Tix

October 23, 2025

Catherine, we’re so glad to hear that having donations, payments, and event revenue all in one place has been convenient, and that your customers have an easy time completing their transactions. We appreciate your honesty about the initial learning curve. We’re always looking for ways to make the setup and onboarding process smoother, and feedback like yours helps guide those improvements. It’s also wonderful to hear that your experience with customer support has been positive and that things have run smoothly for your patrons. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

MB

MaryEllen B.  
Treasurer & CFO  
Sports  
Used the software for: 1-2 years

### "Tix.com has been a Game Changer for us..."

June 25, 2022

5.0

Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. \[SENSITIVE CONTENT\]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.

Pros

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Cons

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.

Reason for choosing Tix

No other product had the ease of implementation (quick to set up, quick to learn), combined with great customer service. \[SENSITIVE CONTENT\], our Tix Account Manager, is a major, major reason that Tix.com has been such a success for us. When I call, she answers the phone. When I am in trouble, she helps. When I screw stuff up, she fixes it or helps me understand what needs to be done. Other products leave you on your own, or assume you have a dedicated person to manage ticketing. For me, ticketing is one tiny slice of what I do. Tix.com is quick, easy and intuitive, and has awesome, helpful people like Iris...all of these features are CRITICAL for our organization.

Review Source

BG

Bob G.  
webmaster and reservations manager  
Entertainment  
Used the software for: 6-12 months

### "Madison Lyric Stage Glad We Switched to Tix!"

November 18, 2022

5.0

Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.

Pros

We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer had time for, freeing time to provide better personal assistance when needed. The flexibilities possible in combining event attributes, ticket types, patron types, and discounts are excellent. The payment processing passthrough from Tix to PayPal works very well, as does the emailing of sales notices and sales summaries to back office staff. The patron interface seems to be intuitive and easy to use, judging by the low level of assistance we have had to provide in ordering. While you have to commit to a certain amount of learning to get the most out of the platform, we have encountered very few customizations that we couldn't do for ourselves. After a year's learning and experience, we feel confident to work independently with a minimum of assistance from customer service and with a minimum of error.

Cons

The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.

Alternatives considered

[Showpass](https://www.capterra.com/p/153637/Showpass/)

Reason for choosing Tix

Showpass did not have the ability to have the kind of season subscription we wanted to offer.

Switched from

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

Their system of holding revenue until after productions ended and then their distinct unreliability at sending our revenue timely or reliably. Lack of expected automations such as event reminders a downside too. No ability to create season subscriptions.

Review Source

AS

Alfred S.  
Music Director  
Music  
Used the software for: 6-12 months

### "Tix.com is the BEST in the businesses "

November 17, 2022

5.0

They have been wonderful and supportive. When I email my rep she has a response with support very quickly. I am amazed at how supportive they are and answer questions so quickly and make things easy. This is probably the most important part of such a service. Having support makes it even better.

Pros

It's easy and simple to use and have detailed features. We are able to set up the box office anywhere as we have a few venues and places we sell tickets. And we can also do phone sales from our home office.

Cons

The printing of the tickets. We don't use a ticket printer at the moment due to budget, so we use a regular printer. It would be nice to have more than one ticket printed per page, but this is a minor issue that we have worked around. It does not effect our work.

Reason for choosing Tix

pricing and customer support.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Eventbrite is VERY limited with high cost. No real customer support and the tickets are just pdf that is at the bottom of an email confirmation for patrons. Their costs are high as well PLUS you don't get the proceeds of sales until after the event. This makes it harder to be able to run a business. And seating is impossible. If it's not in their database you have to create it yourself, which is a very time consuming process. And there is no support if you have questions on creating the seating chart.

Review Source

BG

Becca G.  
Event Director  
Entertainment  
Used the software for: 2+ years

### "Perfect software for assigned seating"

January 26, 2023

5.0

Tix is constantly striving to improve their software. If I have a suggestion, odds are, it's already a project in the works. They are always listening to their customers and changing their software to fit their needs. They take the time to educate us on using their software and keep us updated with any new changes.

Pros

Tix is the only company able to accommodate our unique needs with our festival requiring two separate seating charts for one event. They are also one of the rare ticketing companies that allow us to easily change the order for a customer. The customer service is superb and they communicate clearly with realistic deadlines of when new seating charts can be designed.

Cons

Our lives would be significantly easier if we could check in guests by their first and last name, but I know it's in the near future :)

Alternatives considered

[TicketSpice](https://www.capterra.com/p/146463/TicketSpice/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Tix

These companies were not able to handle the seating chart requirements we have. With Tix, we are able to help a customer change their seats on their order and upgrade their tickets, but are limited with other companies.

Review Source

BB

Beatriz B.  
Marketing Coordinator  
Gambling & Casinos  
Used the software for: 2+ years

### "Tix Cares! \*Best ticketing Company...Bar none. "

February 20, 2019

5.0

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Pros

Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Cons

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

Review Source

TI

Tom I.  
President  
Entertainment  
Used the software for: 2+ years

### "Best Ticketing Service By Far"

May 19, 2022

5.0

Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.

Pros

It is an easy company to deal with. The ticketing is very professional and efficient.

Cons

We need some training with setting up our ticketing so that we have more control without needing help.

Reason for choosing Tix

Price. Local company where I can speak to the owner if I need to. Did not trust other companies with the contact information of our customers.

Review Source

MT

Monica T.  
Box office Manager  
Events Services  
Used the software for: 2+ years

### "Tix is a great partner for our venue"

May 19, 2022

5.0

The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

Pros

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.

Cons

Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately \[SENSITIVE CONTENT\] is always happy to make changes for us.

Review Source

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