# Page 6 | Tix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Tix the right Event Management solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9322/Tix/reviews

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Tix

4.8 (191)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Tix

## Showing most helpful reviews

Showing 126-150 of 191 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TC

Terri C.  
Facilities and Operations Manager  
  
Used the software for:

### "Exceptional Product and Service!!"

August 14, 2015

5.0

They are always there when we need them, they provide excellent customer service for our Patrons and the ease of use is comfortable for our customers! On the user end, we are able to implement changes to events without having to contact customer support, which is a plus. In the future, we would like to be able to update the message that appears on the homepage when nothing is on sale. In conclusion, we are totally satisfied with the product and with those that help us behind the scenes.

Review Source

MF

Mike F.  
Arts and Events Supervisor  
  
Used the software for:

### "Tix.com serves us Well"

February 23, 2015

4.0

We've been using Tix.com as out ticket fulfillment system for over 10 years and just this year have gone to a full e-ticket system. It saves us time, money and staff hours. More importantly, Customer Service has been with us every step of the way during the transition and made it a pleasing experience.

Review Source

Response from Tix

January 22, 2016

Mike, we are glad that switching to E-Tickets has proven to be such a success. We appreciate having worked with you for so many years and look forward to many more! Silvia Mahoney | Tix

RS

Rita S.  
UMW Philharmonic Operations Manager  
  
Used the software for:

### "The UMW Philharmonic Orchestra uses Tix.com for selling concert tickets"

April 7, 2015

5.0

I have found the software very easy to use and their customer support exemplary. We have always received prompt and courteous service. Whenever we have needed help, they have been very responsive and helpful. In the beginning they carefully guided us and gave useful instructions on the use of the software. They have provided "after hours" phone numbers we could use if we needed help during the flurry of activity for the pre-concert ticket sales. I regard their support very highly.

Review Source

LG

Lisa G.  
  
  
Used the software for:

### "user friendly ( TIX system and TIX employees )"

April 7, 2016

5.0

This is our first time taking credit cards electronically and it felt very scary, but Steve Moore and his fellow TIXians have made it almost easy to get thru our learning curve. TIX really "is" the ticket!

Review Source

Response from Tix

June 17, 2016

Lisa, we understand that credit card processing can be one of the trickiest components of selling tickets online. We're glad Steve was able to help you navigate this process with ease and continue to help you along the way. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

PT

Peter T.  
Assistant Director of Marketing and Ticket Sales  
  
Used the software for:

### "Steve Moore"

September 6, 2016

5.0

Steve has helped me transition over to me new position here at American University. He has been there every single time I have called and he has walked me through all of the questions and problems I have had.

Review Source

Response from Tix

December 13, 2016

Peter, we're glad Steve has helped make your transition as seamless as possible! We do our best to make ourselves available to our clients at a moments notice and strive to answer any questions as quickly as possible. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

PL

Patricia L.  
Owner  
  
Used the software for:

### "Excellet cusotmer service ... I love working with this company!"

May 13, 2016

5.0

I am constantly approached by other ticket sales companies ... who are trying to get me to switch services ... but Tixs is the best. I am always able to reach someone by phone if I have any questions or need help. Very accommodating and easy to work with.

Review Source

Response from Tix

June 17, 2016

Patricia, we're glad to hear you love working with Tix! We always strive to make ourselves available to our clients for anything they may need. Thank you for your continued commitment to Tix! Silvia Mahoney | Tix, Inc.

LC

Lylamae C.  
Administration Assistant  
Music  
Used the software for: 2+ years

### "Concert series tickets"

April 21, 2017

5.0

We have been very satisfied with the over all performance at Tix.com. If I have a problem, I can get it solved with either an email or phone call.

Pros

Ease of use.

Cons

Too many options, but Tix has been getting the various folders easier to navigate through.

Review Source

MN

Miriam N.  
Box Office  
  
Used the software for:

### "Tix.com Report & Tickets Settings"

February 4, 2015

5.0

The Customer Service I've received since day one (2011) to now 2015 has been exceptional!!! Our account manager Steve Moore goes above & beyond on all of our company requests. Not only does Steve and his team get the problem solved, he indicates helpful tips on how I can change settings.

Review Source

Response from Tix

January 20, 2016

Miriam, thank you for that. Meeting or exceeding our clients' expectations is our goal every single time...it's who we are. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

KO

Kim O.  
Director of Student Management  
  
Used the software for:

### " Business Friendly"

April 25, 2016

5.0

We have been using TIX for a few years now. It is really easy to set up, easy to use and not difficult for our customers. When we have changes the support team at TIX can make it happen quick!

Review Source

Response from Tix

June 17, 2016

We appreciate your feedback, Kim! Here at Tix, flexibility is the name of the game. We're glad our team was able to cater to your changes in a timely manner to help your events be as successful as possible. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

JD

Johnny D.  
President  
  
Used the software for:

### "I love Tix! :)"

July 23, 2015

5.0

I have been a customer with Tix for many years and as a promoter of the sport of Kickboxing that has done events on the East and West Coast etc., I have found that Tix programs are simple to learn and the customer service has always been awesome! I've had several request over the years and they have met each of them with success! These guys are serious about what they do and have proven over the years that they care about their clients! Thanks Tix

Review Source

CS

Cathey S.  
Director of Develop and Patron Services  
  
Used the software for:

### "Setting up New Season Subscription Package"

April 8, 2015

5.0

After talking to Sylvia, she walked me through the whole process and within 5 minutes I had our new season subscription package done! I love that I am able to do this myself now. The user friendly way that TIX has designed their program makes anyone able to add an event, set up a production, group events for package deals and sell tickets. And if you have any questions, a friendly, helpful representative is only a phone call or email away.

Review Source

JN

Joseph N.  
Marketing Director  
  
Used the software for:

### "Tix is the perfect solution for our box office needs!"

January 15, 2016

5.0

Tix.com has been the perfect solution for our box office. It is an easy and quick way for our customers to purchase tickets online and provides a back-end system for our office staff that is both robust and super simple to train staff on.

Review Source

Response from Tix

January 15, 2016

Joseph, thank you for that. We are happy to be able to provide an easy-to-use solution for your patrons and your staff. We appreciate your business! Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233

LG

Linda G.  
Program Assistant I  
  
Used the software for:

### "Major concert ticket sale"

April 26, 2016

5.0

We needed to have a quick turn around due to lack of planning on our end and the staff I worked with at Tix made that happen. I learned a lot from this experience and I appreciate the patience and assistance that was given from each person that assisted me. In the end the concert ended up getting cancelled because the artist was ill and the staff was excellent and assisting with refunds and we received our invoice very quickly.

Review Source

KS

Katie S.  
  
  
Used the software for:

### "Intuitive Ticketing Software"

February 10, 2016

5.0

Easy to use and easy to learn the back end. Customer Support is amazing - they quickly helped us with a glitch that occurred on our end with our payment processor and saved the day when we had just launched sales for a big event. Very responsive support team.

Review Source

Response from Tix

February 12, 2016

Katie, it is so good to hear that we were able to help! We are here to ensure the success of your events. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

CE

Candie E.  
Box Office Manager  
Arts and Crafts  
Used the software for: 1-2 years

### "Tix has been easy to use and the support has always been great."

June 8, 2017

5.0

We are able to sell online, generate various reports, email patrons and keep lists/tallies/emails for future use.

Pros

I like the ease of use and the available reports. Also the timely response of my rep has been very helpful.

Cons

The user login button is at the very bottom of the site page. I shouldn't have to scroll to the bottom for the login button.

Review Source

MW

Michele W.  
  
  
Used the software for:

### "Positive"

March 29, 2016

5.0

Everyone at Tix.com is super helpful. They quickly answer questions and update your events. I have used this service for 4 years now for my dance studio and I highly recommend it.

Review Source

Response from Tix

April 22, 2016

Michele, thank you for your feedback. Our goal is to help bring success to your events and being available to you when you need us allows us to do just that! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

KA

Kathy A.  
Executive Director  
  
Used the software for:

### "We have used tix.com for three years and have had very good success with ticket sales and donations"

February 12, 2016

5.0

Customer service is excellent. Software is easy to use and is customer friendly. I love the option to have donations accepted through the ticket sales.

Review Source

Response from Tix

February 26, 2016

Kathy, we're glad to hear that using our system has contributed to your success. We appreciate your business and look forward to working with you for many more years to come! Silvia Mahoney | Tix, Inc.

LL

Lori L.  
Owner  
  
Used the software for:

### "I have used this software over the last 6yrs and find it to be very reliable & easy to use"

April 26, 2016

5.0

Software easy to learn, has multiple record keeping abilities and the customer service is excellent. I will continue to use this Company as my online ticketing venue.

Review Source

Response from Tix

June 17, 2016

Lori, thank you for your feedback. We appreciate your continued business and hope you continue to use Tix for many years to come. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

BF

Brittany F.  
Assistant Director  
  
Used the software for:

### "We use this company to sell our reserved tickets online to our annual dance recital."

April 20, 2015

5.0

We have been using this company for a few years now and it just keeps getting better! The first two years we had a few bumps, but those were quickly averted and we have had no problems since then! We love using tix.com and always plan on using them for our ticket sales. We would recommend them to anyone! Silvia Mahoney is so great to work with!

Review Source

JA

Jackie A.  
Finance Dir  
  
Used the software for:

### "Review of Tix.com"

April 15, 2015

5.0

I have been very happy working with Tix.com. Their service is easy to use and was fairly easy to set-up. There are more reports than we could ever use and the ones I need are readily available. Tech support and Customer support are quick to respond and you are not kept waiting or required to auto-respond. We are very satisfied with Tix.com.

Review Source

DC

Dee C.  
Box office manager  
  
Used the software for:

### "I use it daily and it is very user friendly...if i have any questions the tech support team is great"

November 2, 2015

5.0

I use it daily and it is very user friendly...if i have any questions the tech support team is always there and is very informative and helpful.

Review Source

Response from Tix

January 18, 2016

Dee, we believe that software should be intuitive and easy to use, and are glad to know that you have had that experience with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

LS

Lindsay S.  
Education Coordinator  
  
Used the software for:

### "It's easy to understand and self navigate"

February 12, 2016

5.0

I really enjoy working with Iris. She is extremely thorough and always makes sure to go above and beyond to help answer any questions I may have.

Review Source

Response from Tix

February 17, 2016

Lindsay, thank you for that. Our goal is to always meet or exceed your expectations - glad to know Iris has been able to do just that! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

BH

Barbi H.  
Committee Member  
  
Used the software for:

### "Customer Service"

March 19, 2015

5.0

In 3 years of working with TIX, the customer service is what kept me there. Always willing to take time to explain and walk me through any software issues that I had

Review Source

Response from Tix

December 12, 2016

Barbi, thank you for your feedback. We're glad we can continue to provide you with top-notch customer service. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

WS

Warren S.  
Artistic Director  
  
Used the software for:

### "We've used Tix for 7 seasons and have always been pleased with the service."

March 28, 2016

5.0

The service allows ticket buyers to add a donation of any amount to their purchase. Tix staff has always been prompt and helpful, both on technical issues and in processing ticket sales.

Review Source

Response from Tix

April 21, 2016

Warren, we are happy to have worked with you for so many years and look forward to many more! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

MH

Michael H.  
President  
  
Used the software for:

### "Great product with excellent service. "

May 19, 2015

5.0

I have been using Tix.com for a few years now and it's been a great and helpful product. There have been several times when I needed to get a hold of someone who would help me with refunds, adding dates and general questions. My account rep, Adam, has always been on top of everything. I honestly would be lost without this service.

Review Source

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