# Page 7 | Tix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Tix the right Event Management solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9322/Tix/reviews

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Tix

4.8 (191)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Tix

## Showing most helpful reviews

Showing 151-175 of 191 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BS

Betty S.  
Box Office Manager  
  
Used the software for:

### "Reliable, easy to use. Inability to customize reports. Customer service GREAT! "

May 1, 2015

4.0

Easy to learn, easy to learn updates. Wish we could design our own reports, as sometimes we'd like something a little different from standard reports. Recently a couple of glitches with customer search screen, but corrected when I left Tix and came back in. When I had computer problems, Tix support was just outstanding!

Review Source

sU

sarah U.  
event director  
  
Used the software for:

### "I was happy with my use of the software but it seems a little out of date"

May 4, 2016

4.0

I had a great customer service rep that guided me to use the software. Once she gave me an initial tutorial on the software it was easy to use. I did not find the software very intuitive before being shown how to use it... and it is mostly because of how the navigation menus are set up- not extremely user friendly.

Review Source

AF

Alan F.  
Director  
  
Used the software for:

### "First time using any software for ticketing and this is very simple."

March 15, 2016

5.0

The only negative thing I would say is customer service needs to be open on the weekends.

Review Source

Response from Tix

March 30, 2016

Alan, we're glad that you find our software simple to use. We are available for support 24/7, 365 days a year, so if you should need our help please give us a call. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

LH

Liz H.  
  
  
Used the software for:

### "Event Set Up and Management"

February 18, 2016

5.0

Customer service has always been great! We appreciate the quick turn around time when setting up events.

Review Source

Response from Tix

February 26, 2016

Liz, we appreciate your business. We understand that you depend on us to provide you with a high service level and do what we can to try to meet or exceed your expectations. Silvia Mahoney | Tix, Inc.

KW

Kay W.  
President & CEO  
  
Used the software for:

### "Excellent value and service"

March 16, 2016

5.0

Excellent product/value for smaller arts organizations.

Review Source

KC

Kirby C.  
Project Manager  
  
Used the software for:

### "Finally a ticketing site that does it all!"

August 21, 2015

5.0

I am so glad I chose tix.com for our music festival. I am really happy with all the reporting capabilities. The seating chart set up at no cost was also a huge help! Customer service is great and they are always making the product better. Thank you tix! Kirby

Review Source

LL

Linda L.  
  
  
Used the software for:

### "new event set up"

December 12, 2014

5.0

I love how fast my questions and special requests where addressed and solved. Thank you to Steve More and Sergio Rodriguez!!

Review Source

Response from Tix

January 15, 2016

Linda, we appreciate your business and share your appreciation of our great team! Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233

LG

Lesley G.  
Music Teacher/Musical Director  
  
Used the software for:

### "The software is pretty easy to use--easy for non-tech people, like me!"

April 20, 2015

5.0

Steve Moore is THE BEST!! I had him on the phone almost an hour today and he walked me through the steps, answered about at least a dozen questions and told me to call back with anything I need help with! That's MY KIND OF CUSTOMER SERVICE! He's great!

Review Source

CG

Casey G.  
Owner  
  
Used the software for:

### "Top of the line service from a long time user"

January 19, 2016

5.0

Self explanatory Easy to use Quick set up of events Detailed reporting and customer database Top of the line customer service

Review Source

Response from Tix

January 22, 2016

Casey, we are glad to have worked with you over these past years. Thank you for choosing Tix! Silvia Mahoney | Tix

PS

Patricia S.  
Special Events Manager  
  
Used the software for:

### "Tix.com is awesome!"

May 21, 2015

5.0

I cannot say enough about your customer service. Adam Hettinger is truly amazing. He takes care of all our many questions and needs and if he is busy, he gets back to us in a matter of minutes. Tix.com truly has made our lives easier!

Review Source

TP

Terri P.  
Co-owner  
  
Used the software for:

### "Our business has been using Tix for years. There customer service is the absolute best!!"

March 11, 2016

5.0

Very easy to use even for a computer challenged person like myself!!

Review Source

Response from Tix

March 30, 2016

Terri, we enjoy working with you and Michael, and are glad that you've used us for so many years. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

BH

Bill H.  
General manager  
  
Used the software for:

### "Quick, simple, and very valuable to our business "

November 26, 2015

5.0

Incredible report features Excellent customer services Fair pricing Professional appearance

Review Source

Response from Tix

January 15, 2016

Bill, thanks for that. We appreciate your business and look forward to continuing to work with you! Silvia Mahoney | Tix, Inc.

DS

Dusty S.  
Director of Meetings & Conventions  
  
Used the software for:

### "Tix is a great service!"

June 24, 2015

5.0

Tix is a professional, full-service ticket company. Flexible, accurate, and extremely helpful! Our organization has some unique programming needed to make our ticketing successful, and Tix handles everything perfectly!

Review Source

AH

Aaron H.  
Markeitng  
  
Used the software for:

### "Always been great! "

February 19, 2016

5.0

never had any issues that could not be solve quickly, rep and tech support has been great!

Review Source

Response from Tix

February 26, 2016

Aaron, we're glad to hear that you've had such a good experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

GM

Gayle M.  
Managing Director  
  
Used the software for:

### "very user freindly in the box office"

July 23, 2015

5.0

Some of our costumers seem to have a problem with their passwords. They get frustrated when they reserve a seat then have to request a password-- then the seat is reserved in the system but they cannot access it.

Review Source

JF

Jo F.  
Box Office Manager  
  
Used the software for:

### "Box Office Manager, processing orders, running reports"

July 16, 2015

5.0

It's extremely easy for patrons to buy online, also easy to sell tickets at the office. Steve Moore provides terrific customer service to us. Whenever we have a question, he is there with the answer.

Review Source

ES

Ellen S.  
  
  
Used the software for:

### "Tix certique "

April 21, 2017

5.0

We really like the software , which is easy to use. The customer service is the best. Although we're on different time zones, the programmers are very easy to get in touch with. I think Tix is super.

Review Source

BB

Barb B.  
Accountant  
  
Used the software for:

### "We use Tix.com for 3 different ticketed events at The All American Quarter Horse Congress"

July 22, 2015

5.0

Tix.com has been very customer service oriented. They have been very helpful in getting our events set up and ready for sales. I do find the software to be somewhat confusing from time to time.

Review Source

GI

Greg I.  
  
  
Used the software for:

### "Very easy to use and when I don't understand something I just call and Tix takes care of everything!"

July 10, 2015

5.0

I specifically like the speed of use when working with ticket buyers one on one at our registration desk. It's a great software but better than that is customer service I get when I have a question.

Review Source

HF

Hailey F.  
Box Office Manager  
  
Used the software for:

### "Easy to use and intuitive!"

May 19, 2015

5.0

Tix is incredible easy to use and their customer service is incredible. The response time is very quick and they are always going the extra mile to make sure that I have all the information I need.

Review Source

RR

Rich R.  
Producing Artistic Director  
  
Used the software for:

### "Love Tix"

August 13, 2015

5.0

I've had nothing but good experiences with tix.com - their software is easy to use (especially compared to other ticketing softwares I've seen), and their customer service is top-notch.

Review Source

CB

Caroline B.  
Box Office Manager  
  
Used the software for:

### "TIX is the ticketing service for our theatre."

January 8, 2016

5.0

Excellent customer service.

Review Source

Response from Tix

January 15, 2016

Caroline, we take great pride in providing service that meets or exceeds your expectations. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

MS

Melanie S.  
Treasurer  
  
Used the software for:

### "Tix software is excellent - love using it!"

July 22, 2015

5.0

No cons - all pros. Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally. Highly recommend Tix to everyone.

Review Source

DD

Diane D.  
Box Office Supervisor  
  
Used the software for:

### "Customer Service/ Tech Support WONDERFUL!"

April 2, 2015

4.0

I have been incredibly pleased with the Customer service and technical help. Silvia Mahoney and Sergio Rodriquez are always incredibly helpful. Thank you.

Review Source

BH

Bill H.  
  
  
Used the software for:

### "Tix provides Top notch service "

January 31, 2017

5.0

First class operation and employees. Excellent customer service. This is a quality product that has substantial helped our company.

Pros

Quality product

Review Source

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