--- title: "Gateway Ticketing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gateway Ticketing Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/9324/Galaxy/" page_type: "product" language: "en" --- # Gateway Ticketing Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gateway Ticketing ## What is Gateway Ticketing? Gateway Ticketing Systems is admission control software that helps theme parks, waterparks, tours, attractions, zoos, aquariums, museums, ferries, and buses boost revenue, cut costs, and enhance guest experiences. It helps manage various operations, including ticketing online, onsite and at kiosks, timed and capacity managed ticketing, admission control, group sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM. ## What is Gateway Ticketing used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Zoo](https://www.capterra.com/zoo-software/)[Museum](https://www.capterra.com/museum-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gateway Ticketing?[Manage this product listing](https://www.g2.com/products/gateway-ticketing-systems/claim_requests/new?auto=true) ## Gateway Ticketing Overview Updated September 2026 AI summary Gateway Ticketing offers ticketing solutions for businesses of all sizes, supporting activities from ticket sales and reservations to customer data management and reporting. With features like barcode scanning, POS, promotions management, and reserved seating, it accommodates both onsite and online needs. Options include customizable branding, mobile access, kiosk ticketing, and integration via API, with deployment on cloud or Windows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gateway Ticketing 4.1 (17) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (17) Ease Of Use 4.8 (5,821) Value For Money 3.8 (15) Value For Money 4.9 (3,595) Customer Service 4.1 (14) Customer Service 4.9 (3,324) ## Gateway Ticketing alternatives [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,827)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [Fienta](https://www.capterra.com/p/171132/Fienta/) [4.8 (199)](https://www.capterra.com/p/171132/Fienta/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171132/Fienta/) [TicketSource](https://www.capterra.com/p/134828/TicketSource/) [4.8 (552)](https://www.capterra.com/p/134828/TicketSource/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134828/TicketSource/) [View all alternatives](https://www.capterra.com/p/9324/Galaxy/alternatives/) ## FAQs about Gateway Ticketing Overview ### Which roles and teams benefit most from Gateway Ticketing? Gateway Ticketing is most used by admissions, guest services, and customer service teams that manage ticket sales, entry operations, and visitor support. Marketing, membership, and database teams use it to track patron data and campaigns, while administrators, project managers, and executives rely on reporting, system oversight, and operational planning. Answer based on 17 reviews Overview ### What company size and specific industries is Gateway Ticketing built for? Gateway Ticketing is designed for zoos, aquariums, amusement parks, museums, waterparks, and other cultural attractions. It is built for organizations in the attractions and cultural sector that need ticketing support, including small venues, mid-sized operators, and larger destination-based facilities. Features and Usability ### What are the key features of Gateway Ticketing? Gateway Ticketing offers event ticketing, online, onsite, kiosk, and mobile ticketing, plus reserved seating and seating maps. It also includes barcode/ticket scanning, membership management, concessions and gift shop POS, inventory management, customer data management, reporting and analytics, access controls/permissions, and third-party integrations. Getting Started and Support ### What training and onboarding options does Gateway Ticketing offer? Gateway Ticketing provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, self-paced reference, and recorded demonstrations for teams that need help getting started and finding product information. Getting Started and Support ### What customer support options does Gateway Ticketing offer? Gateway Ticketing offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These support channels give users multiple ways to find answers or contact assistance directly. ## Features AI summary Based on 3,861 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Gateway Ticketing supports **Event Ticketing**. However, it does not include **Online Registration**. Instead, it offers other important features that reviewers also value, such as **Ticket Reservations** (**59%**) and **Event Scheduling** (**52%**). These features help businesses manage advance bookings and organize event timing more effectively, providing teams with better control over attendance planning and daily operations. Ticket Reservations 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Reporting/Analytics 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Barcode/Ticket Scanning 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Point of Sale (POS) 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Seating Map 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important For selection of seat at booking or check-in Mobile Access 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Gateway Ticketing 65 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Built-In Database: A system that allows access to a database structure without relying on an external program - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Customer Data Management: Searchable repository of information about clients - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Gift Shop POS: Accept and process financial transactions for gift shops - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Order Processing: Send / receive, process, and execute orders - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Secure Data Storage: Securely stores data to prevent data loss or breaches - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Visitor Registration: Make a list and register visitors - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.1 (17) 4.1 Based on 17 reviews ## Pricing Value for money 3.8 (15) ### Starting price Free trial not available Value for money 3.8 (15) 3.8 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (14) 4.1 Based on 14 reviews ## User reviews Overall rating 4.1 Based on 17 reviews Filter by rating 5(8) 4(5) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent YO Yewande O. HR officer Accounting ### "GATEWAY TICKETING " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2025 I liked the collection management event ticketing and membership management as it helped with our process and made it very efficient Pros Great value for money and the customer support was also so good and it was very easy to use as well as Cons The search functionality is cumbersome and it required extra patience when searching for old tickets Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Ro H. Administration Entertainment ### "Gateway Ticketing - Fantastic! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2025 Brilliant source to use, everything you need is right here. Customer support is on the ball and will get back to you as quickly as they can. Pros I really liked that Gateway Ticketing is so easy to use, everything is so straightforward. The value for money is fantastic too. Cons I haven’t found anything that I didn’t like, I have only been using for a couple weeks but so far all good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Gianni M. Marketing Manager Sporting Goods ### "A modern,user friendly software for ticketing." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 31, 2024 Gateway ticketing has saved us alot of time and boosted our daily revenue collection. Pros The software is a cloud based ticketing and revenue management software. Cons The software is frictionless i have nothing to dislike. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Lucia M. HR Manager Management Consulting ### "The Best Ticketing Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 18, 2024 Pros Gateway Ticketing is a great business ticketing solution as it is fast customizable and easy to use. It ensures visitors have an amazing experience. Cons I have used Gateway Ticketing without problems. It has been awesome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ahmed M. Human Resources Manager Import and Export ### "Gateway Ticketing Is a Reliable Ticketing Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 The experience I have with Gateway Ticketing is superb. Pros Gateway Ticketing is an effective and easy to use ticketing solution. The capabilities of Gateway Ticketing are exceptional. Cons I have zero dislikes for Gateway Ticketing. Gateway Ticketing is brilliant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Lilian K. HR Manager Education Management ### "My Experience With Gateway Ticketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 28, 2024 Pros I like the third-party integration options It makes ticketing easy and comes with great reporting features. Cons Well, all features of Gateway Ticketing has been amazing. No issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WC Wenzhe C. Contact Centre Executive Leisure, Travel & Tourism ### "Avoid at all costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2022 Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error. Pros Really hard to find anything commendable. Cons The lack of automation and the undying coding errors that cause intense stress and inefficiency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OI Okechukwu I. Head Customer Service Gambling & Casinos ### "Mid tier ticketing system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 27, 2022 Pros User interface was very simple and uncomplicated. Cons Ticketing features could be improved. Was a bit clunky and graphics need to be modernized Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Consumer Goods ### "Review #1 Galaxy " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 26, 2021 Did take long to become comfortable Pros Ease of navigation, customer support, familiar brand Cons Overall not much different than previous software Alternatives considered [SAM](https://www.capterra.com/p/211766/SAM/) Reasons for choosing Gateway Ticketing Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Grant R. Sr. Architect Sales and Ticketing Systems Entertainment ### "Gateway Ticketing, A Partner in our Operation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2021 We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities. Pros Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members. Cons There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) [ProVenue](https://www.capterra.com/p/154188/ProVenue/) We needed one system to deploy and manage across multiple properties with a range of sales needs. Reasons for choosing Gateway Ticketing The services Gateway Ticketing provides with the software as well as the cross "platform" abilities of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/9324/Galaxy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.