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For 33 years, Gateway's flagship Galaxy Ticketing & Guest Experience software has been the leading global solution for visitor attractions that need the tools to manage every facet of their operations, including: ticketing online, onsite and at kiosks, timed and capacity managed ticketing, admission control, group sales, retail, food and beverage, membership/pass/donor management, plus reporting and CRM.
Provider
Gateway Ticketing Systems
Located In
United States
Foundation
1987
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
Documentation, Live Online, In Person, Webinars, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Zoos, aquariums, amusement parks, museums, waterparks and other cultural attractions.
Content Source: Gateway Ticketing
Green rating bars show the winning product based on the average rating and number of reviews.
Gateway Ticketing Reviews
Pros
Ease of navigation, customer support, familiar brand.
Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.
It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment.
I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.
Cons
The lack of automation and the undying coding errors that cause intense stress and inefficiency.
Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error.
I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination.
Not ideal for nonprofit institutions in need of ticketing software.
"A must for admissions-based business"
Pros: I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.
Cons: I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.
"Gateway Ticketing, A Partner in our Operation"
Overall: We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.
Pros: Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.
Cons: There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.
"Gateway Ticketing Is a Reliable Ticketing Solution"
Overall: The experience I have with Gateway Ticketing is superb.
Pros: Gateway Ticketing is an effective and easy to use ticketing solution. The capabilities of Gateway Ticketing are exceptional.
Cons: I have zero dislikes for Gateway Ticketing. Gateway Ticketing is brilliant.
"Avoid at all costs"
Overall: Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error.
Pros: Really hard to find anything commendable.
Cons: The lack of automation and the undying coding errors that cause intense stress and inefficiency.
"My Experience With Gateway Ticketing"
Pros: I like the third-party integration options It makes ticketing easy and comes with great reporting features.
Cons: Well, all features of Gateway Ticketing has been amazing. No issues.
