--- title: "Gateway Ticketing Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gateway Ticketing the right Ticketing solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/9324/Galaxy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Gateway Ticketing 4.1 (17) [View alternatives](https://www.capterra.com/p/9324/Galaxy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Gateway Ticketing Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-17 of 17 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer HR officer Used the software for: Less than 1 year ### "GATEWAY TICKETING " December 1, 2025 5.0 I liked the collection management event ticketing and membership management as it helped with our process and made it very efficient Pros Great value for money and the customer support was also so good and it was very easy to use as well as Cons The search functionality is cumbersome and it required extra patience when searching for old tickets Review Source R Reviewer Administration Used the software for: Less than 1 year ### "Gateway Ticketing - Fantastic! " November 25, 2025 5.0 Brilliant source to use, everything you need is right here. Customer support is on the ball and will get back to you as quickly as they can. Pros I really liked that Gateway Ticketing is so easy to use, everything is so straightforward. The value for money is fantastic too. Cons I haven’t found anything that I didn’t like, I have only been using for a couple weeks but so far all good. Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "A must for admissions-based business" August 6, 2019 5.0 Pros I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of. Cons I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated. Review Source R Reviewer Sr. Architect Sales and Ticketing Systems Used the software for: 3-5 years ### "Gateway Ticketing, A Partner in our Operation" April 8, 2021 5.0 We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities. Pros Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members. Cons There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation. Review Source R Reviewer Contact Centre Executive Used the software for: 1-3 years ### "Avoid at all costs" September 14, 2022 1.0 Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error. Pros Really hard to find anything commendable. Cons The lack of automation and the undying coding errors that cause intense stress and inefficiency. Review Source GM Gianni M. Marketing Manager Used the software for: 3-5 years ### "A modern,user friendly software for ticketing." January 3, 2025 4.0 Gateway ticketing has saved us alot of time and boosted our daily revenue collection. Pros The software is a cloud based ticketing and revenue management software. Cons The software is frictionless i have nothing to dislike. Review Source LG Lucia G. HR Manager Used the software for: 1-3 years ### "The Best Ticketing Solution For Business " December 24, 2024 5.0 Pros Gateway Ticketing is a great business ticketing solution as it is fast customizable and easy to use. It ensures visitors have an amazing experience. Cons I have used Gateway Ticketing without problems. It has been awesome. Review Source AM Ahmed M. Human Resources Manager Used the software for: 1-3 years ### "Gateway Ticketing Is a Reliable Ticketing Solution" November 12, 2024 5.0 The experience I have with Gateway Ticketing is superb. Pros Gateway Ticketing is an effective and easy to use ticketing solution. The capabilities of Gateway Ticketing are exceptional. Cons I have zero dislikes for Gateway Ticketing. Gateway Ticketing is brilliant. Review Source Alicia C. Membership Database Coordinator Used the software for: 3-5 years ### "Galaxy presents some interesting challenges but also provides customer service to troubleshoot." October 9, 2017 4.0 Pros The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness. Cons If you are using multiple platforms and need to rely on integration you will likely experience some challenges. Review Source VR Verified Reviewer Owner Used the software for: I used a free trial ### "Review #1 Galaxy " June 28, 2021 4.0 Did take long to become comfortable Pros Ease of navigation, customer support, familiar brand Cons Overall not much different than previous software Review Source LK Larry K. HR Manager Used the software for: 1-3 years ### "My Experience With Gateway Ticketing" June 28, 2024 4.0 Pros I like the third-party integration options It makes ticketing easy and comes with great reporting features. Cons Well, all features of Gateway Ticketing has been amazing. No issues. Review Source Aspen O. President Used the software for: 1-3 years ### "Good for Walkup Sales & Timed Entry but not Reservations" August 2, 2019 3.0 Some of our customers use Galaxy for admissions ticketing Pros The timed entry sales screen is very efficient Cons The data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write Review Source R Reviewer Guest Services Director Used the software for: 3-5 years ### "Great POS software" December 17, 2019 5.0 Pros Very user friendly and customizable. Can organize dashboard based on your needs. Cons There are a lot of expensive add ons that are not included Review Source R Reviewer Development Assistant Used the software for: 3-5 years ### "Galaxy" November 19, 2019 4.0 Pros Galaxy is user friendly and customizable. Cons Not everything is included. You have to pay a hefty fee for certain tabs. Review Source R Reviewer Head Customer Service Used the software for: 1-3 years ### "Mid tier ticketing system" January 28, 2022 3.0 Pros User interface was very simple and uncomplicated. Cons Ticketing features could be improved. Was a bit clunky and graphics need to be modernized Review Source R Reviewer Database Manager Used the software for: 1-3 years ### "Not ideal for nonprofit institutions in need of ticketing software" June 9, 2017 3.0 Pros Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru. Cons It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents. Review Source R Reviewer Admissions Manager Used the software for: 1-3 years ### "An Amusement Must-have" November 19, 2019 5.0 Pros Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs. Cons It may have just been our instance of Galaxy, but the UI was dated. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.