# Gateway Ticketing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gateway Ticketing the right Ticketing solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9324/Galaxy/reviews --- Gateway Ticketing 4.1 (17) [View alternatives](https://www.capterra.com/p/9324/Galaxy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gateway Ticketing Ease of use 4.2 Customer Service 4.1 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tammy T. Project Manager Cosmetics Used the software for: 6-12 months ### "A must for admissions-based business" August 5, 2019 5.0 Pros I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of. Cons I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated. Review Source GR Grant R. Sr. Architect Sales and Ticketing Systems Entertainment Used the software for: 2+ years ### "Gateway Ticketing, A Partner in our Operation" April 2, 2021 5.0 We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities. Pros Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members. Cons There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation. Reason for choosing Gateway Ticketing The services Gateway Ticketing provides with the software as well as the cross "platform" abilities of the software. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[ProVenue](https://www.capterra.com/p/154188/ProVenue/) We needed one system to deploy and manage across multiple properties with a range of sales needs. Review Source WC Wenzhe C. Contact Centre Executive Leisure, Travel & Tourism Used the software for: 1-2 years ### "Avoid at all costs" September 5, 2022 1.0 Diabolical, not a computerised system, actively fights the operator and undoes the work. Creates huge openings for human error. Pros Really hard to find anything commendable. Cons The lack of automation and the undying coding errors that cause intense stress and inefficiency. Review Source YO Yewande O. HR officer Accounting Used the software for: 6-12 months ### "GATEWAY TICKETING " November 28, 2025 5.0 I liked the collection management event ticketing and membership management as it helped with our process and made it very efficient Pros Great value for money and the customer support was also so good and it was very easy to use as well as Cons The search functionality is cumbersome and it required extra patience when searching for old tickets Review Source RH Ro H. Administration Entertainment Used the software for: Less than 6 months ### "Gateway Ticketing - Fantastic! " November 21, 2025 5.0 Brilliant source to use, everything you need is right here. Customer support is on the ball and will get back to you as quickly as they can. Pros I really liked that Gateway Ticketing is so easy to use, everything is so straightforward. The value for money is fantastic too. Cons I haven’t found anything that I didn’t like, I have only been using for a couple weeks but so far all good. Review Source GM Gianni M. Marketing Manager Sporting Goods Used the software for: 2+ years ### "A modern,user friendly software for ticketing." December 31, 2024 4.0 Gateway ticketing has saved us alot of time and boosted our daily revenue collection. Pros The software is a cloud based ticketing and revenue management software. Cons The software is frictionless i have nothing to dislike. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "The Best Ticketing Solution For Business " December 18, 2024 5.0 Pros Gateway Ticketing is a great business ticketing solution as it is fast customizable and easy to use. It ensures visitors have an amazing experience. Cons I have used Gateway Ticketing without problems. It has been awesome. Review Source AM Ahmed M. Human Resources Manager Import and Export Used the software for: 1-2 years ### "Gateway Ticketing Is a Reliable Ticketing Solution" November 11, 2024 5.0 The experience I have with Gateway Ticketing is superb. Pros Gateway Ticketing is an effective and easy to use ticketing solution. The capabilities of Gateway Ticketing are exceptional. Cons I have zero dislikes for Gateway Ticketing. Gateway Ticketing is brilliant. Review Source Alicia C. Membership Database Coordinator Used the software for: 2+ years ### "Galaxy presents some interesting challenges but also provides customer service to troubleshoot." October 6, 2017 4.0 Pros The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness. Cons If you are using multiple platforms and need to rely on integration you will likely experience some challenges. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: I used a free trial ### "Review #1 Galaxy " June 26, 2021 4.0 Did take long to become comfortable Pros Ease of navigation, customer support, familiar brand Cons Overall not much different than previous software Alternatives considered [SAM](https://www.capterra.com/p/211766/SAM/) Reason for choosing Gateway Ticketing Price Review Source LK Lilian K. HR Manager Education Management Used the software for: 1-2 years ### "My Experience With Gateway Ticketing" June 28, 2024 4.0 Pros I like the third-party integration options It makes ticketing easy and comes with great reporting features. Cons Well, all features of Gateway Ticketing has been amazing. No issues. Review Source AO Aspen O. President Computer Software Used the software for: 1-2 years ### "Good for Walkup Sales & Timed Entry but not Reservations" August 1, 2019 3.0 Some of our customers use Galaxy for admissions ticketing Pros The timed entry sales screen is very efficient Cons The data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write Reason for choosing Gateway Ticketing Timed entry was better Review Source AN Andrew N. Guest Services Director Museums and Institutions Used the software for: 2+ years ### "Great POS software" December 10, 2019 5.0 Pros Very user friendly and customizable. Can organize dashboard based on your needs. Cons There are a lot of expensive add ons that are not included Review Source EM Emily M. Development Assistant Museums and Institutions Used the software for: 2+ years ### "Galaxy" November 18, 2019 4.0 Pros Galaxy is user friendly and customizable. Cons Not everything is included. You have to pay a hefty fee for certain tabs. Review Source OI Okechukwu I. Head Customer Service Gambling & Casinos Used the software for: 1-2 years ### "Mid tier ticketing system" January 27, 2022 3.0 Pros User interface was very simple and uncomplicated. Cons Ticketing features could be improved. Was a bit clunky and graphics need to be modernized Review Source DB Dannielle B. Database Manager Used the software for: 1-2 years ### "Not ideal for nonprofit institutions in need of ticketing software" June 10, 2017 3.0 Pros Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru. Cons It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents. Review Source Response from Gateway Ticketing Systems March 26, 2021 Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy. AH Austin H. Admissions Manager Marketing and Advertising Used the software for: 1-2 years ### "An Amusement Must-have" November 19, 2019 5.0 Pros Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs. Cons It may have just been our instance of Galaxy, but the UI was dated. 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