# iCIMS Hire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iCIMS Hire the right Applicant Tracking solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/93248/iCIMS-Recruit/reviews --- iCIMS Hire 4.3 (823) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Reviews of iCIMS Hire Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews MM Monica M HR GeneralistWarehousing, 201 - 500 employeesUsed the software for: 1-2 years. “Hire has been a strong recruitment platform for managing our hiring process end-to-end.“ March 30, 2026 SB Stephanie B Human Resource LeadRetail, 10,001+ employeesUsed the software for: 1-2 years. “It doesn’t filter the categories well even if “rejection” is selected.“ January 1, 2026 Johna D District ManagerConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “I think the pricepoint matches the services and I would rate it a 10.“ December 30, 2025 MV Madeline V Director of Business DevelopmentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The website is not optimized for cell use; however, I was using a browser on my phone. If there is an app, I have not used it.“ May 21, 2025 WT Weronika T ManagerFurniture, 201 - 500 employeesUsed the software for: 1-2 years. “The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively.“ May 27, 2023 AG Adefemi G Client service rep.Banking, 10,001+ employeesUsed the software for: 1-2 years. “The iCIMS may have too much steps to fill out when applying for an application online.“ July 19, 2025 GA Gabriel A Assistant Branch LeaderBuilding Materials, 10,001+ employeesUsed the software for: 6-12 months. “It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login“ September 27, 2024 WT Weronika T ManagerFurniture, 201 - 500 employeesUsed the software for: 1-2 years. “One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms.“ May 27, 2023 ## Showing most helpful reviews Showing 1-25 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce S. Recruitment Professional Staffing and Recruiting Used the software for: 6-12 months ### "Best in the Market for every feature you need" August 5, 2022 5.0 It has been a great experience overall using ICIMs as it covers the Recruitment Lifecycle at one place. Pros ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps. Cons Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow. Review Source GA Gabriel A. Assistant Branch Leader Building Materials Used the software for: 6-12 months ### "Less Clunky Faster Searches " September 27, 2024 4.0 I definitely love how fast searches are and the interface is less convoluted than our previous software. Pros It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login Cons It could just be the version we have, but having a few more options for search for internal candidates (ex. Exclude reqs that have already been applied to) Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/) It was time to upgrade and make the move to a less clunky ATS Review Source Nicholas Z. Sr. Director, Talent Acquisition Automotive Used the software for: 6-12 months ### "Terrible customer support, over promises and constantly under delivers. A true snake oil product" August 15, 2022 1.0 I would recommend to all Talent professionals to stay clear of the headache that is iCIMS unless they are prepared to hire a full-time person who can complain in order to get tickets resolved. They have a great sales pitch but close to all of their features do not work fully as described. Save company time and money by choosing Greenhouse or Lever Pros The search functionality and report building were great, but require a lot of training in order to use properly. Cons Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps. The ATS interview scheduling tool is unreliable when syncing with the team’s calendars The feedback form tool rarely operates effectively for our hiring managers to fill out. The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact. The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark. Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised. Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving. The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity. Review Source JB Jason B. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Why Recruiters love iCIMS Talent Cloud" February 7, 2023 5.0 Customizable workflows: iCIMS offers customizable workflows and approvals, allowing organizations to tailor the recruitment process to their specific needs.Improved efficiency: The platform automates many manual tasks, such as resume parsing, and eliminates the need for manual data entry, which saves time and reduces errors.Reporting and analytics: iCIMS provides detailed reports and analytics on recruitment metrics, enabling organizations to make data-driven decisions about their hiring process.Integration with other systems: iCIMS integrates with a range of other systems, such as applicant tracking systems, HR information systems, and candidate relationship management systems.Mobile accessibility: iCIMS Talent Cloud is mobile-friendly, allowing recruiters and hiring managers to access the platform from anywhere, at any time. Pros iCIMS Talent Cloud is a cloud-based recruitment platform that offers several benefits, including:Scalability: iCIMS can handle large volumes of job postings, resumes, and candidate data.User-friendly interface: The platform has a user-friendly interface that makes it easy for recruiters and hiring managers to use. Cons Like any technology, iCIMS Talent Cloud has its own set of drawbacks or limitations, including:Cost: iCIMS Talent Cloud can be expensive, especially for organizations with limited budgets.Complex setup: Implementing iCIMS Talent Cloud can be complex and time-consuming, requiring technical expertise and resources.User adoption: Getting all users to adopt the platform and use it consistently can be a challenge, especially if they are used to traditional recruitment methods.Limited customization options: While iCIMS Talent Cloud offers some customization options, some users may find the platform to be inflexible and unable to meet their specific needs.Technical issues: As with any technology, iCIMS Talent Cloud may experience technical issues that can disrupt the recruitment process and cause frustration for users.User experience: Some users may find the user interface to be confusing or difficult to navigate, especially if they are not familiar with cloud-based recruitment platforms. Switched from [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) We switched because iCIMS had much better reporting and analytics and it offers more robust reporting and analytics capabilities, enabling us to make data-driven decisions and track performance more effectively. Review Source RS Rita S. HR Information Analyst Hospitality Used the software for: 2+ years ### "Basic Review" September 17, 2019 5.0 several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add Pros Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set. Cons a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice Reason for choosing iCIMS Hire the ability to meet our needs, ensure us we would be able to make the product work for us without having to be too custom Switched from [BrassRing](https://www.capterra.com/p/10003158/Infinite-Talent/) It was a great product but we reached a point we had customized so much we had outgrown the product Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. BL Brandi L. Human Capital Intelligence Specialist Paper & Forest Products Used the software for: 2+ years ### "Great solution for a large company" August 27, 2019 3.0 We have been able to work with the software ok. There is a bit of a clunky feel to it sometimes especially when reporting, going through the various candidate phases /bins, etc. Pros I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic! Cons It is a bit too much and too configurable for our size company (approx 720 ees). I don't like how the reports are really a search. I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reason for choosing iCIMS Hire UltiPro at the time was a bit clunky and not user-friendly. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. RP Rebecca P. Talent Acquisition Manager Hospitality Used the software for: 2+ years ### "ATS that has great value" November 1, 2019 5.0 We first chose this software because it was more competitive and more user friendly than our previous ATS. As the years have past, the customizable features to make it work for any industry and the reporting capability is why we have continued to renew. The Help Desk team is extremely responsive and don't make you feel stupid for asking a question. Pros We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well. Cons The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless. Alternatives considered [SilkStart MultiChapter](https://www.capterra.com/p/122491/SilkStart/) Reason for choosing iCIMS Hire Best value for the cost. The other options were more expensive and didn't allow the flexibility at the time. Switched from [Jobvite](https://www.capterra.com/p/109268/Jobvite/) Most value for the cost. Review Source JS Jennifer S. Recruiter Medical Practice Used the software for: 2+ years ### "ICIMS makes recruiting exciting!" October 16, 2019 5.0 Pros ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers. Cons Lots of clicks to get from job search to career portal. Alternatives considered [Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing iCIMS Hire Better option for TA and hiring manager workflow. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Loooking for something with a spectacular candidate experience. Review Source FM Fatima M. Talent Acquisition Partner Oil & Energy Used the software for: 1-2 years ### "My Opinion" August 12, 2019 4.0 Positive Pros Functionality of Iforms Notification on status updates Reporting Cons Inability of workflows to work with each other Limitations regarding employee referrals User Admin restrictions Reason for choosing iCIMS Hire Was promised a system that could adhere to our recruitment needs. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Better candidate experience and more efficient applicant tracking system Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. JT Juan T. Talent Acquisition Specialist I Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome Product!!!" July 10, 2019 5.0 I have had an awesome experience with iCIMS Recruit. It's a better platform than our last ATS system. Pros I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place. Cons I liked everything. Awesome product and system Switched from [Rival Recruit](https://www.capterra.com/p/40548/SilkRoad-Recruiting/) To have more options with recruiting, onboarding, I-9's, and job posting. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. VR Verified Reviewer Associate Director Marketing and Advertising Used the software for: 1-2 years ### "An inclusive ATS for all of your TA needs " May 12, 2024 5.0 Pros 1\. Job dashboard is well designed 2. Widely functional and you can integrate other tools into it 3. Effective reporting Cons 1\. Resume search is not great 2. Mobile site is not very user friendly Review Source TS Tina S. Sr. Recruiter Mechanical or Industrial Engineering Used the software for: 2+ years ### "Comprehensive system but lots of clicks to get there" September 5, 2017 3.0 There are a lot of ATS systems out there. Look for a good one that can grow with your company. ICIMS charges for everv new technology they put out there, social media, website upgrades. They bank on you being captive since it is difficult to migrate to a new system. Pros ICIMS is a very robust system and has alot of capabilities, add-ons and overall functionality. It is highly configurable and allows you to add custom fields. There is a reporting feature that allows you to select specific report data and save the report for future. Additionally, libraries will store your requisitions, and other position information for easy reference through foldering capabilities. Tracks email communication through your outlook system, to capture both sides of the email conversation. Additionally, they have a lot of pre-recorded training and webinars to get to learn the system. Cons They didn't have a direct feed through Indeed and our positions were picked up randomly and after several days. Additionally, requisitions are difficult to post, show up with multiple fonts (even after various attempts at editing, which is a poor representation of your company.) ICIMS is very difficult for EEO/AAP reporting. Our standard reports didn't work well for this at all. Customer service is very hit or miss, some are really great, and others don't know the system at all. Account representatives are the same way, we just left them, due to their lack of interest to help us update the system set up after 10 years of use. There are alot of custom programming required to implement changes, and they didn't implement updates with the new DOL requirements. We had to ask for the new EEO forms for VEVVRA and Disability reporting requirements. Review Source VR Verified Reviewer Manager OR SPD MANAGER Hospital & Health Care Used the software for: 2+ years ### "Great Software for Healthcare Recruitment " February 7, 2019 5.0 The software is giving a clear view of each stage what the candidate has to go through at the time of hiring. Mostly this is accurately imputed by each hiring manager or HR . The clear view of the process is giving a full understanding when the start date of the new hire might be and making manager aware of the education plan and orientation in the healthcare facility might be. All great info! Pros The software and program are really easy to use. I worked at San Antonio Regional Hospital in California with this software and I can say loudly and proudly that I recommend it . I used it daily to access any updates regard hiring process of my candidates or applicants of the position open in my department. Cons Not sure if they have mobile access. Being always on the go, sometimes between meeting you want to check on the processes, however, I never tried to access it because was no option given. Being in management I see this a way to improve because being always gone and not at your desk mobile access can give you a great view of the process of hiring. Review Source Response from iCIMS March 21, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. JH JoAnna H. Corporate Director, Recruiting Real Estate Used the software for: 1-2 years ### "Feature Functionality is Great, Flexibility with Indeed needs improvemetn" March 13, 2019 4.0 We have been able to quantify on a week-over-week, and now year-over-year bases key factors such as the number of open positions per region versus the number of applicants, an average number of applicants per job by region, and many other key factors on the regional level. This is important as we now know and have been able to identify why the struggle to hire is greater on one region of the country versus another. Pros iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level. Cons The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings. Review Source JM Jenifer M. Staffing and Recruting Coordinator Higher Education Used the software for: 2+ years ### "It's OK" September 20, 2019 1.0 Pros It's nice that we can bulk print cover letters and additional documents now. Being able to jump profile to profile in the workflow is a nice feature. Cons The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk. The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge. What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied. The one-size fits all application doesn't really work for us. Candidates can be asked the same question about sourcing in several places and they don't like it. Many out of the box reports weren't right for us. Reason for choosing iCIMS Hire I believe cost and configurability were the main drivers. Review Source Response from iCIMS October 11, 2019 Thank you for providing your feedback. I apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly disappointed to hear that standard was not met in your interaction with our business. Your happiness is our number one priority and we'd love to chat with you to provide a solution for you and your business. annmarie C. HRIS Used the software for: ### "GOOD tool, great support, one big miss on features" November 1, 2011 4.0 Overall a GOOD tool. Great email response time and support and most customization is easy. implementation was a breeze, and setup was smooth. price is good when compared to other tools in the market. Pros We're very pleased with the basic product and with the email support. Up time is like 99%; response time is usually solid. Features are good to great in most areas, and are regularly being advanced adn improved. seem to listen to most customer feedback and build on areas of suggestion -- like the major upgrade to knock out quetsions in the most recent built. we use the system for unit and non, interns to executives, local to national field offices, and with one gaping hole, the product works very well. Cons the product has no email integration. so, candidate applies. i have a q for candidate. i send him an email out of icims. candidate answers that question? it comes to my email; it does not also come back to icims. as a result, i avhe an intern who spends 10 hours per week copying notes back into candidate profiles. notes aren't there in real time , things get missed or misplaced, etc. it's a very real weakness that has caused us to seriously consider changing platforms 3 times so far. Other miss? the cost for certain integrations such as background checks, and certian iForms use, is ridiculously EXCESSIVE. If you plan to have them hosting a lot of forms and data collection, be sure you truly understand the costs upfront. the itneraction with sites like monster is nice in theory, but it cannot take into account your job posting profiles, so you end up with a plain, flat job ad if you use the tools, and again they are fairly expensive. Review Source VR Verified Reviewer Success Program Director Higher Education Used the software for: 2+ years ### "Good hiring software" April 12, 2019 4.0 Overall, iCIMS has been a great help with our hiring process. We're able to easily invite applicants to interviews and schedule them without overlap. It's made our whole process so efficient! Pros \- Easy to organize applicants into different categories, based on where they are in the hiring process - Great option to list multiple interview times for multiple people to schedule simultaneously (without overlap) - Can send emails directly from iCIMS and create templates for ease of use Cons \- The landing page is a little clunky when there are multiple open positions at once - We've had issues with default time zones with some users, which has been challenging to schedule interviews when someone doesn't know their iCIMS account is set to a different time zone Review Source Response from iCIMS April 30, 2019 Thank you for the awesome review! AO Abby O. HR Generalist II Financial Services Used the software for: 6-12 months ### "iCIMS Review" July 22, 2019 3.0 iCIMS is one of the better talent platforms I have had the experience working with. Overall, it is not a bad product to use. It can be bulky and overwhelming when not provided with in depth training, but if you understand that process that has been built in the system it can be a valuable system. Pros iCIMS does a good job of organizing candidates for both recruiters and hiring managers, it provides companies with the ability to easily customize their individual hiring process. The on-boarding functionality can also be customized which provides candidates with a great first impression of a companies internal culture. Posting jobs, creating reqs, and running reports are all very user friendly in this system. Cons One of the biggest cons we frequently have with iCIMS is when the entire system shuts down for hours at a time. This is the software they were solely use for our recruitment process and when the system is down we do not have access to candidate contact information, etc. which causes delays in the process. iCIMS also does not fully integrate with the other systems we are using which makes some of our processes more inefficient than what we would like to see. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. AS Aaron S. Senior Recruiter Construction Used the software for: 1-2 years ### "Simpson Talent Cloud" April 1, 2024 5.0 Pros Easy access and user interface. User friendly. Cons I don't like that "Old iCIMS" is going away. Review Source Bonnie D. Recruiter Human Resources Used the software for: 1-2 years ### "ICIMS is great" September 16, 2019 5.0 Pros I used ICIMS on a daily basis and find it very helpful to keep everything documented. This tools helps me document the resumes, what day and times interviews took place, notes and more! My team uses ICIMS to keep track of numbers and how to reach our goals, put together reports and more. It is an easy and user friendly application that has really helped in my recruitment. Cons Honestly no cons, I can add gidgets to my home screen for additional numbers that I want to see and it is the hub for all of my reporting needs. Review Source Response from iCIMS October 11, 2019 Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Maria Q. Customer Service Associate Retail Used the software for: 2+ years ### "Great job search application " October 29, 2022 5.0 Pros On my daily job search I come across this app for so many different companies, as quite a few utilize this for job application process. It's easy to use and understand, and I can very easily see why it's so often used. Cons So many companies use this so it's easy to say I have a billion different logins for a billion companies. It probably goes against security but an applicant should have a way to use one login and mange their way through different companies. Review Source Marissa R. Technical Recruiter Consumer Goods Used the software for: 1-2 years ### "Would Never Use Again" February 6, 2019 1.0 Pros iCIMS is a very robust platform with a lot of functionalities including creating all kinds of reporting Cons iCIMS is the clunkiest, most outdated looking ATS I've used. I've worked with 4 different systems at this point in my careed and iCIMS was by far the worst. It's not easy to use, not intuitive, WAY too many steps to do simple things, and trying to create a report was a nightmare. I would not recommend. Review Source Response from iCIMS March 21, 2019 Thank you for writing a review, I sincerely appreciate you bringing this issue to my attention. I'm sorry to hear you had such a frustrating experience. I¿ll share your feedback with the teams within iCIMS that will benefit from reading your thoughts. Your business means a lot to us, so if you ever have additional feedback, please dont hesitate to reach out to your Customer Success Manager. RJ Rick J. Senior Recruiter Management Consulting Used the software for: 1-2 years ### "Not very intuitive at all. " February 20, 2018 1.0 I have been recruiting for over 20 years and have been using Applicant Tracking Systems for approximately 15 years exclusively on the corporate side with some of the largest tech firms in the world. Pros I don't really like much about this product. The candidate production is on par with other systems. It is quicker than other systems I have used....and that's about it. Cons It is not a user friendly product and I wonder how much they involved highly experienced. corporate recruiters in the functional design of the platform. There is a lot of wasted space and extra clicking that needs to be done. The system is not intuitive at all for a user. I have used Taleo quite a bit and found it to be much more compact in viewing candidates and their status. The search capabilities with ICMS are very hard to understand with their forms, filters, output templates, etc. I have to constantly go back to the instructions to figure out how to find jobs, particular hiring managers, etc. In addition I have had candidates on several occasions call me since they were having trouble uploading documents into the system. There are better systems or comparable systems available for less money. Each recruiter should't have to become a "super-user" in order to work in an ATS but that seems to be the case for ICMS. Review Source BH Britney H. HR Generalist Transportation/Trucking/Railroad Used the software for: 2+ years ### "iCIMS Onboarding= Great Product!" July 2, 2019 5.0 Overall the product is leaps and bounds better than where we came from! I do feel like the company is always striving to improve and connect- which makes it a nice working relationship. Pros I love that everything is electronic! It makes new hire paperwork so seamless- and the applicants love it also! Cons The reporting features are hard to use and configure. Once you figure them out- things are great- but until that point it can be difficult. Reason for choosing iCIMS Hire The look and feel of the product seemed better put together. We needed something that would serve recruiting and onboarding- and this product does both! Switched from [Agile HR Technology](https://www.capterra.com/p/187736/Enterprise-Business-Solution/) Functionality. Review Source Response from iCIMS October 11, 2019 Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. AH Amy H. Director of Human Resources Retail Used the software for: 6-12 months ### "ICIMS Recruit Review" March 15, 2019 5.0 Our experience with ICIMS has been exceptional. It is easy to use and intuitive. The functionality is robust and ICIMS has created a tremendous product. You do it well! Our implementation process was smooth. We didn't really have any issues. Those that we did were very minor and ur implementation specialist helped us through them. I would have liked to have more training as an administrator (on the backside/set up side of the system). I didn't feel there was much training in terms of how to make necessary changes after the system was up and running. We have a phenomenal HCM administrator on our team and she has been able to pick up and learn the backside. Partnering with ICIMS has been a great experience. We also partnered with Verified First to be the first customer with an API between ICIMS and Verified First. It has created so many efficiencies to have the API and the flow of information back and forth between the two system. We are very pleased! We look forward to a long relationship with ICIMS! Pros ICIMS has a fantastic support team. They are extremely knowledgeable and helpful. The software is extremely robust and has tremendous functionality. Cons The report writing has been a little bit difficult to catch on to. Review Source Response from iCIMS March 21, 2019 Thank you for taking the time to leave a review, Amy! We enjoy reading positive feedback and welcome constructive criticism to ensure we¿re meeting our customer¿s expectations. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.