--- title: "ICIMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ICIMS the right Applicant Tracking solution for you? Explore 825 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/93248/iCIMS-Recruit/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ICIMS 4.3 (824) [View alternatives](https://www.capterra.com/p/93248/iCIMS-Recruit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ICIMS Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews LC Lisa C Talent Acquisition ManagerConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “Hire could do everything that our team thought of to simplify the process of finding candidates and hiring a large number of employees in a short period for a BPO customer service call center.“ May 7, 2026 LC Lisa C Talent Acquisition ManagerConsumer Services, 201 - 500 employeesUsed the software for: 1-2 years. “As a manager in Talent Acquisition, our team learned all the ins and outs of the system and had it set up to be as close to effortless as we could imagine, but our HR Dept found the UKG piece to be cumbersome and never really learned to utilize it efficiently.“ May 7, 2026 MM Monica M HR GeneralistWarehousing, 201 - 500 employeesUsed the software for: 1-2 years. “Hire has been a strong recruitment platform for managing our hiring process end-to-end.“ March 30, 2026 SB Stephanie B Human Resource LeadRetail, 10,001+ employeesUsed the software for: 1-2 years. “It doesn’t filter the categories well even if “rejection” is selected.“ January 1, 2026 AB Aarti B HRIS ManagerSupermarkets, 10,001+ employeesUsed the software for: 1-2 years. “I have used iCIMS for nearly 7 years and I find it to be user friendly when it comes to reporting and scheduling reports.“ April 27, 2026 MV Madeline V Director of Business DevelopmentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The website is not optimized for cell use; however, I was using a browser on my phone. If there is an app, I have not used it.“ May 21, 2025 Johna D District ManagerConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “I think the pricepoint matches the services and I would rate it a 10.“ December 30, 2025 AG Adefemi G Client service rep.Banking, 10,001+ employeesUsed the software for: 1-2 years. “The iCIMS may have too much steps to fill out when applying for an application online.“ July 19, 2025 ## Showing most helpful reviews Showing 1-25 of 824 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Talent Acquisition Manager Used the software for: 1-3 years ### "iCIMS is robust in application for diligent users" May 12, 2026 4.0 iCIMS Hire could do everything that our team thought of to simplify the process of finding candidates and hiring a large number of employees in a short period for a BPO customer service call center. We found the CRM piece robust and were able to set up our system and dashboards for ultimate efficiency, but there was a definite learning curve, and your team will need to go the extra mile with setup to utilize it to its full potential. Pros In all my experience with different Applicant Tracking software I found iCIMS to be the most customizable. There were many areas where customizable fields could be added to track anything needed. Cons While iCIMS was a very powerful tool, it was not super user-friendly. As a manager in Talent Acquisition, our team learned all the ins and outs of the system and had it set up to be as close to effortless as we could imagine, but our HR Dept found the UKG piece to be cumbersome and never really learned to utilize it efficiently. It was their lack of proficiency with the UKG tie-in that ultimately drove us to choose a different software for our company. Review Source VR Verified Reviewer HR Assistant Used the software for: Less than 1 year ### "Icims review" May 6, 2026 5.0 Its a great tool for recruitment process and documentation of employees records... and great in providing security to employee documents Pros It was user friendly and easy to navigate and set up Candidate interview process which was great to navigate. Cons There is no single reason i can say i did not like about icims... maybe sometimes having duplicate profiles created causes an issue until integration we can't know regarding the duplicate profile. Review Source R Reviewer HRIS Manager Used the software for: 1-3 years ### "ICIMS review" April 29, 2026 5.0 Very good. I can always find the candidates I want and the navigation is user friendly. Integrations can be setup to other vendors and you can proxy in as users. Pros I have used iCIMS for nearly 7 years and I find it to be user friendly when it comes to reporting and scheduling reports. Cons As an administrator, I think you can accomplish most of your goals in iCIMS however it’s not always easy to modify existing integrations to other HRIS platforms. That does require support from iCIMS and testing on your own. Review Source R Reviewer HR Generalist Used the software for: 1-3 years ### "ICISM Hire" March 31, 2026 4.0 It was an overall positive experience. iCIMS Hire enabled a more structured and efficient recruiting process, with strong pipeline visibility and collaboration capabilities. Pros iCIMS Hire has been a strong recruitment platform for managing our hiring process end-to-end. It provides good visibility into candidate pipelines, supports collaboration across hiring teams, and helps streamline communication with candidates. Overall, it has improved efficiency and organization in our recruiting efforts, especially the interview process. Cons While some workflow steps can feel more detailed than necessary, it continues to be a helpful tool for managing recruitment. Review Source Anny B. Coordinador de reclutamiento Used the software for: 1-3 years ### "Herramienta completa y confiable para reclutamiento" February 27, 2026 5.0 Mi experiencia con iCIMS Hire ha sido muy positiva en general. La plataforma me ha permitido organizar y automatizar gran parte del proceso de reclutamiento, lo que me ahorra tiempo y me ayuda a mantener un seguimiento claro de cada candidato. Valoro mucho que toda la información esté centralizada y que los dashboards y reportes me permitan tomar decisiones basadas en datos reales. Pros Me gusta mucho que los flujos de reclutamiento estén automatizados, lo que me ayuda a ahorrar tiempo en tareas repetitivas y reduce errores. También valoro que toda la información de los candidatos esté centralizada, así puedo hacer un seguimiento completo y rápido de cada proceso. Cons Algunas funciones avanzadas o módulos adicionales requieren licencias separadas, lo que puede incrementar el costo total si se quieren usar todas las capacidades de la plataforma. Review Source VR Verified Reviewer District Manager Used the software for: 1-3 years ### "Experience with ICIMS" January 6, 2026 5.0 I would recommend ICIMS to other businesses and individuals. I think the pricepoint matches the services and I would rate it a 10. Pros ICims is extremely user friendly for a new user. I have trained managers on the product and they were able to pick it up very quickly. Cons I didn't have any cons with it, I liked that you can move applicants through a cycle, take notes, set reminders and I found it to be one of the best sources I have used. Review Source R Reviewer Human Resource Lead Used the software for: 1-3 years ### "Great product overall very few bugs" January 2, 2026 4.0 Overall iCIMS makes a lot of my job easier on a daily basis. I have been using this product for over a year on a daily basis and I love the ease of the interface overall. Pros ICIMS has great ways to filter potential candidates based on screen filters applied. You can also adjust them through the different steps to help filter out the candidates that did not meet the criteria. Cons The most challenging feature of iCIMS is sending out the emails to candidates not selected. It doesn’t filter the categories well even if “rejection” is selected. Instead I have to spend more time scrolling the list to find what is needed. Review Source Rebecca J. HR Director Used the software for: 3-5 years ### "HR Director" December 1, 2025 5.0 It was perfect for my situation and it integrated with my HCM system so that allowed us to lower cost by a person not having to do it and lowered the human error Pros It was good for the time that I was at Walden Security. It helped organize the company for hiring and helped the communication experience with regular communication from one source. Cons Nothing at the time. Now I would hope they have evolved into a better suited for the Human Resources function. Review Source Basil (Bruce) S. Recruitment Professional Used the software for: Less than 1 year ### "Best in the Market for every feature you need" August 16, 2022 5.0 It has been a great experience overall using ICIMs as it covers the Recruitment Lifecycle at one place. Pros ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps. Cons Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow. Review Source R Reviewer HR Used the software for: 1-3 years ### "An easy way to do videointerviews" July 10, 2019 5.0 Pros \-intuitive -Easy -integrable in other platforms -Configurable 100% -Fast -High quality video Cons \-Usually the notification mail goes to the spam tray in some applicants. -The user permission system isn't practical, they need to improve. Review Source R Reviewer HR Information Analyst Used the software for: 3-5 years ### "Basic Review" September 18, 2019 5.0 several integrations - more efficiencies in managing candidates and jobs. the system has grown with us since 2010 and we continue to add Pros Alot - it is very intuitive and System Config being able to do much of what we need to do on our own and / or use that to figure out what we might need assistance with. the test site and being able to easily move new configs to production. the ability to integrate with other products so easily. User Group configuration, permissions are easy to set. Cons a very micro response but not having the ability to report on before and after field values. this was discussed in 13 or 14 and still not available. some of the reporting is limited and not being able to compare some statuses to current date would be nice Review Source Alex A. Talent Acquisition Manager Used the software for: 3-5 years ### "Just an OK ATS" May 10, 2024 2.0 My team and I used iCIMS for 8+ years and ended up switching to another ATS that suited our needs better and was feature rich (without an extra cost). I think iCIMS is an average ATS but if you are looking for a feature rich ATS with automation and easier integrations, look elsewhere. Pros iCIMS integrates with many other recruitment tools (at a cost so watch out for that). Additionally, the look of your posting can be quite customized and you can also add images so the flexibility in this area is appreciated. Cons When comparing iCIMS to other ATS they seem behind the ball when it comes to industry standard features. If you want anything above the basic set up, there is a cost to implement it and that could easily add up, whereas other ATS have those features built right in. You also don't have much control over the settings, you need to fill out a ticket for every little change which can get tedious and sometimes a nuisance for smaller changes. Review Source R Reviewer Talent Acquisition Manager Used the software for: 3-5 years ### "ATS that has great value" November 4, 2019 5.0 We first chose this software because it was more competitive and more user friendly than our previous ATS. As the years have past, the customizable features to make it work for any industry and the reporting capability is why we have continued to renew. The Help Desk team is extremely responsive and don't make you feel stupid for asking a question. Pros We like the ease of use for job seekers, administrators and Hiring Managers. The customer service in the Help desk is excellent as well. Cons The reporting is so robust, it can be daunting to figure it out. Once you get the hang of it, you realize the possibilities are endless. Review Source R Reviewer Assistant Branch Leader Used the software for: Less than 1 year ### "Less Clunky Faster Searches " October 1, 2024 4.0 I definitely love how fast searches are and the interface is less convoluted than our previous software. Pros It’s definitely not as clunky as our previous tracking system and it’s much more responsive after initial login Cons It could just be the version we have, but having a few more options for search for internal candidates (ex. Exclude reqs that have already been applied to) Review Source R Reviewer Human Capital Intelligence Specialist Used the software for: 3-5 years ### "Great solution for a large company" August 28, 2019 3.0 We have been able to work with the software ok. There is a bit of a clunky feel to it sometimes especially when reporting, going through the various candidate phases /bins, etc. Pros I like that it has visuals and dashboards for various roles. The best feature is being able to login as a user to see what they see. That is fantastic! Cons It is a bit too much and too configurable for our size company (approx 720 ees). I don't like how the reports are really a search. I don't like how iCIMS support doesn't work with us regarding best practices. I think that should be a main focus so that iCIMS is always researching what the best practices are so they can pass along the info to their customers. Review Source R Reviewer Recruiter Used the software for: 3-5 years ### "ICIMS makes recruiting exciting!" October 17, 2019 5.0 Pros ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers. Cons Lots of clicks to get from job search to career portal. Review Source R Reviewer Talent Acquisition Partner Used the software for: 1-3 years ### "My Opinion" August 13, 2019 4.0 Positive Pros Functionality of Iforms Notification on status updates Reporting Cons Inability of workflows to work with each other Limitations regarding employee referrals User Admin restrictions Review Source R Reviewer Talent Acquisition Specialist I Used the software for: 1-3 years ### "Awesome Product!!!" July 12, 2019 5.0 I have had an awesome experience with iCIMS Recruit. It's a better platform than our last ATS system. Pros I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place. Cons I liked everything. Awesome product and system Review Source Mehdi S. Recruitment Specialist Used the software for: 3-5 years ### "One of the best ATS in the market." September 15, 2022 5.0 It has been a great experience using this tool and it helps very well in tracking full cycle recruitment. Pros It is a very easy and reliable tool to use for full-cycle recruitment and it helps to track the status of the candidates at every step. Cons Sometimes if you open a few tabs this software becomes a little sluggish and there are some backend issues as well. Review Source R Reviewer VP, Talent Systems Manager Used the software for: 3-5 years ### "iCIMS - great software (flexible/configurable) and solutions-oriented support" October 6, 2025 5.0 Pros Very configurable to meet our needs Consistency across features/modules makes learning more intuitive Excellent, dedicated, consultative account management and tech support Great partners who help me to find solutions to system/business problems New release enhancements show they do listen to customers' voices Cons Realistically, there are things I wish iCIMS could do that it can't yet; fortunately their teams are solution-oriented and work with me to find a way to accomplish what I want to do within the system. Review Source AS Ade S. Client service rep. Used the software for: 1-3 years ### "It’s a nice app" July 21, 2025 4.0 Pros I use iCIMS when filling out some job applications online. I find it useful in that regard. It’s a good application Cons The iCIMS may have too much steps to fill out when applying for an application online. Too many questions. Review Source Verified Reviewer Associate Director Used the software for: 1-3 years ### "An inclusive ATS for all of your TA needs " May 13, 2024 5.0 Pros 1\. Job dashboard is well designed 2. Widely functional and you can integrate other tools into it 3. Effective reporting Cons 1\. Resume search is not great 2. Mobile site is not very user friendly Review Source R Reviewer Senior Manager, Global Operations Used the software for: 1-3 years ### "Best functionality for objectively and automatically screening candidates" March 12, 2019 4.0 With iCIMS, we've become a much more effective and efficient recruiting team. We processed more than 5,000 applications in order to hire approximately 50 employees last year alone. Because of iCIMS' unique functionality, we've spent less time to make the same quality and higher quantity of hires. This is a huge win for our team and we're excited to share our success with others. Pros When searching for our organization's ATS, I demoed with A LOT of vendors. I was shocked that most relied on very crude initial screening mechanisms. Most were dependent on an HR's manager review of a a resume-- HR managers would give a thumbs up or thumbs down on whether or not to advance a candidate. We are a data-driven organization, and we prioritized an ATS that offered the functionality for us to objectively and automatically screen candidates. This functionally helps to minimize human biases while simultaneously weeding out irrelevant candidates; opening our organization to a diverse but targeted hiring pool. iCIMS was the only ATS that was able to offer us this critical functionality. Cons iCIMS is far and away the industry leader on critical aspects of functionality, however user-experience is not necessarily one of those aspects. It's a clunky system (feels a bit like Salesforce in that way), and not super intuitive on how to use. We've been able to workaround this, for the most part, by really streamlining how specific people interact with the platform. Review Source R Reviewer Corporate Director, Recruiting Used the software for: 1-3 years ### "Feature Functionality is Great, Flexibility with Indeed needs improvemetn" March 29, 2019 4.0 We have been able to quantify on a week-over-week, and now year-over-year bases key factors such as the number of open positions per region versus the number of applicants, an average number of applicants per job by region, and many other key factors on the regional level. This is important as we now know and have been able to identify why the struggle to hire is greater on one region of the country versus another. Pros iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level. Cons The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings. Review Source R Reviewer Staffing and Recruting Coordinator Used the software for: 3-5 years ### "It's OK" September 24, 2019 1.0 Pros It's nice that we can bulk print cover letters and additional documents now. Being able to jump profile to profile in the workflow is a nice feature. Cons The bells and whistles are in all the wrong places. The end user interface is too complex for the occasional user. It's not intuitive enough and I end up being a helpdesk. The email templates are nice and easy to use for, sometimes too difficult for hiring managers. The inability to create a stop in the process for equity reviews is a challenge. What is the point of having a Person Profile and a Workflow Profile? Hiring Managers shouldn't be able to see to which other departments candidates have applied. The one-size fits all application doesn't really work for us. Candidates can be asked the same question about sourcing in several places and they don't like it. Many out of the box reports weren't right for us. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.